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Become An Enrollment Advisor

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Working As An Enrollment Advisor

  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Getting Information
  • Deal with People

  • Unpleasant/Angry People

  • $53,660

    Average Salary

What Does An Enrollment Advisor Do At Northwestern University

* Enrollment Advising
* Act as the primary point of contact for all inbound prospective students (leads) for NU SPS programs.
* Communicate with prospective students via a high volume of outbound and inbound calls, emails, in-person meetings and event attendance regarding professional graduate academic programs.
* Record interaction with prospective and current students in a timely, accurate and thorough manner in the school’s constituent relationship management (CRM) system.
* Generate student enrollments by advising prospective students on how academic program offerings can meet their educational and career goals.
* Advise students on financial aid process and options toward financing professional graduate academic programs.
* Segment prospect pool into fit categories, using a pre-defined lead-to-prospect quality index.
* Assist qualified prospects with application for admission.
* Collaborate with operations team to ensure that applications and materials are received and processed in a timely manner.
* Work with operations team to ensure that issues or problems with applications or materials are addressed in a timely fashion.
* Provide and actively participate in daily status updates.
* Meet weekly, monthly and quarterly activity goals.
* This includes calls and appointments (scheduled and conducted).
* Maintain the highest level of program-specific knowledge.
* Admission Counseling
* After admissions decisions have been issued by enrollment operations team, communicate decisions to prospective students.
* Work with prospective students to obtain an intent to enroll decision and provide necessary counsel and follow-up contact as appropriate.
* In collaboration with enrollment operations, provide denial counsel as necessary and, if appropriate, next steps for strengthening academic record or better programmatic fits.
* Work with Student Services to ensure that newly admitted students with a positive intent to enroll response begin classes.
* Coordination, Reporting and Planning
* Coordinate and collaborate with the SPS Enrollment Operations, Student Services, Distance Education, Registration and Marketing teams to provide excellent customer service and support prospects and students at the highest level.
* Provide regularized and ad-hoc summary and detailed reports to Senior Enrollment Advisor.
* Subject Area Expert
* Act as subject area expert for specified SPS programs.
* Work Senior Enrollment Advisor, marketing and academics teams obtain an ongoing and deep knowledge of subject areas related to programs and disseminate that information to team.
* Stay-up-to-date on developments in the assigned subject area(s) through collaboration with partners at SPS and external research in order to enhance conversations with prospective students and enhance the quality of advising.
* Serve on cross-functional committees as a representative of the enrollment advising teams, as appropriate.
* Professional Awareness and Engagement
* Represent SPS and enrollment management at select state, regional and national meetings, conferences and programs as budget allows.
* Provide model leadership, participation, guidance and information when serving on university-wide and School academic and operational committees
* Miscellaneous
* Performs other duties as assigned

What Does An Enrollment Advisor Do At Nevada Connections Academy

* Handle inbound calls in a phone queue setting, assisting families through the Connections Academy enrollment process.
* Communicate with enrolling and enrolled families via electronic correspondence.
* Act as a liaison between the schools and enrolling families to resolve issues that may impede enrollment.
* Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.
* Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.
* Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process.
* Provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with reenrollment.
* Requesting learning materials and/or equipment for enrolled families.
* Maintain and improve quality results by adhering to standards and guidelines during communications with families.
* Others duties as assigned

What Does An Enrollment Advisor Do At City University of Seattle

* Recruitment of New Students
* Initiates new student contacts through organized strategies and in collaboration with Academic Affairs, Recruitment and Marketing departments including public information sessions.
* Responds to new student inquiries in a timely and professional manner.
* Meets with prospective new students and provide admissions advising using an organized interview procedure.
* Conducts regular and timely follow-up activities for lead inquiries.
* Documents all student interactions in CRM On Demand.
* Admission and Advising of New Students
* Assist newly admitted students with application, registration and payment, program planning and scheduling, following outlined University policies and procedures for all new student paperwork processing.
* Effectively address student concerns to ensure that all students are aware of their options and financial/academic obligations to their program of choice.
* Participate in specialized and program specific Admissions/Interviewing processes as appropriate and when applicable.
* Retention and Support of Students
* Pro-actively pursue student contacts to learn their concerns and desires, utilizing any combination of telephone, email, and in-person appointments.
* Follow up with students that have not re-registered or discontinued to facilitate registration.
* In coordination with the Academic department, conduct regular and timely follow-up activities to advise and counsel students, at the location where they attend classes, to explain City University degree/certification programs and financial options in an effort to assist them towards the successful completion of their established academic objectives.
* Documents all interactions with students in the CRM.
* Create and maintain student record in PeopleSoft.
* Maintain up-to-date record keeping for all assigned students and utilizes specifics to pro-actively communicate with student.
* Act as a liaison for the student with other University departments, advocates on behalf of the student to resolve student issues.
* Regularly report student concerns to appropriate University departments or personnel.
* Assist students in self-service registration and related procedures.
* Support business office activities such as cashiering, banking, and payment plan administration for assigned sites.
* Community Involvement
* Maintain relationship for specialized markets as assigned.
* Participate in external City University of Seattle activities including participation in local organizational and events as assigned.
* May include serving as local representative to civic organizations

What Does An Enrollment Advisor Do At Nevada Connections Academy

Assist Enrollment Advisor Manager with interviewing, hiring, and supervising Enrollment Advisor staff

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How To Become An Enrollment Advisor

Most school counselors must have a master’s degree in school counseling or a related field and have a state-issued credential. Some employers prefer that career counselors have a master’s degree. Career counselors who work in private practices may also need a license.

Education

Most states require school counselors to have a master’s degree in school counseling or a related field. Programs in school counseling teach students about fostering academic development; conducting group and individual counseling; working with parents, school staff, and community organizations; and using data to develop, implement, and evaluate comprehensive school counseling programs for all students. These programs often require students to gain experience through an internship or practicum.

Some employers prefer that career counselors have a master’s degree in counseling with a focus on career development. Career counseling programs prepare students to assess clients’ skills and interests and to teach career development techniques. Many programs require students to have a period of supervised experience, such as an internship.  

Licenses, Certifications, and Registrations

Public school counselors must have a state-issued credential to practice. This credential can be called a certification, a license, or an endorsement, depending on the state. Licensure or certification typically requires a master’s degree in school counseling and an internship or practicum completed under the supervision of a licensed professional school counselor.

Some states require applicants to have 1 to 2 years of classroom teaching experience, or to hold a teaching license, prior to being certified. Most states require a criminal background check as part of the credentialing process. Information about requirements for each state is available from the American School Counselor Association.

Although some employers prefer to hire licensed career counselors, licensure is not required by all states. Contact information for state regulating boards is available from the National Board for Certified Counselors.

Work Experience in a Related Occupation

Although most states do not require work experience in a related occupation, some states require school counselors to have 1 to 2 years of classroom teaching experience, or to hold a teaching license, prior to being certified. Please see the Similar Occupations tab for more information on teaching occupations.

Important Qualities

Compassion. School and career counselors often work with people who are dealing with stressful and difficult situations, so they must be compassionate and empathize with their clients and students.

Interpersonal skills. School and career counselors must be able to work with different types of people. They spend most of their time working directly with clients, students, or other professionals and need to form and maintain good working relationships.

Listening skills. Good listening skills are essential for school and career counselors. They need to give their full attention to students and clients in order to understand their problems.

Speaking skills. School and career counselors must communicate effectively with clients and students. They should express ideas and information in a way that their clients and students understand easily.

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Enrollment Advisor jobs

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Top Skills for An Enrollment Advisor

FinancialAidProcessOnlineClassroomCustomerServiceEducationalGoalsProgramInformationStudentAppointmentsStudentRetentionAcademicPlansAdmissionsProcessOutboundCallsStudentIssuesNewStudentOrientationFinancialObligationsStudentEnrollmentProcessDisseminateCourseAcademicProgramsProfessionalRapportPotentialand/orEducationalProgramsEffectiveCommunication

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Top Enrollment Advisor Skills

  1. Financial Aid Process
  2. Online Classroom
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Advised undergraduate, graduate and certificate seeking students on enrollment, degree program selection and financial aid process.
  • Instructed an effective impromptu training on a new online classroom model for a team of 15 peers and leaders.
  • Provided excellent customer service to all new and potential students.
  • Partner with student to create personalized plans of success to help them meet their educational goals.
  • Communicated campus features and program information to prospective students.

Top Enrollment Advisor Employers

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Enrollment Advisor Videos

Enrollment Advisor Training

Enrollment Advisor - Humber College

Here's What College Admissions Counselors WISH They Could Say

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