Enrollment advisor job description
Updated March 14, 2024
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Example enrollment advisor requirements on a job description
Enrollment advisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in enrollment advisor job postings.
Sample enrollment advisor requirements
- Bachelor's degree in a relevant field
- Knowledge in Student Information Systems (SIS)
- Experience in student recruitment and/or admissions
- Experience in student advising
- Proficiency in Microsoft Office Suite
Sample required enrollment advisor soft skills
- Excellent communication skills
- Strong customer service skills
- Ability to multi-task and prioritize
- Strong problem-solving and decision-making skills
- Ability to work independently and collaboratively
Enrollment advisor job description example 1
Kaiser Permanente enrollment advisor job description
The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente. All incumbents will be hired as On-Call / Per-Diem. No benefits will be provided. The hourly rate is a fixed rate per region. The hourly rate will be reviewed and approved annually by National Functions Compensation. Works a flexible schedule with unpredictable hours that may include evenings and weekends. On average, works 20-25 hours per week during the busy season. Some weeks may require more hours while other weeks may require fewer hours.
Essential Responsibilities:
+ Represent the health plan and promote Kaiser Permanente products and services to members and prospects. Answer questions about the health plan and benefits to convey Kaiser Permanentes unique value proposition.
+ Attends employer, community, and open enrollment events as assigned. The purpose of the events is to educate and inform members and prospects about Kaiser Permanente and its products. Most events take half a day. May be assigned to more than one event on a given day and must complete logistic coordination with Admin and SAM staff, including ensuring all appropriate materials are delivered, pick up / drop off of materials.
+ Delivers formal, stand-up presentations to employees and prospective members and fields specific questions about benefits and services.
+ Acts as liaison to Account Managers, Sales Representatives and members. Develops relationships with existing accounts, members and brokers and respond to inquiries. Communicates meeting outcomes, competitive information, and customer needs.
+ Completes timely meeting summaries, time keeping and expense reports.
+ Must successfully complete onboarding training and compliance before being assigned to enrollment events.
Basic Qualifications:
Experience:
+ Minimum of three (3) years of experience in any combination of the following: health care, teaching, sales, or marketing.
Education:
+ Bachelors degree OR four (4) years of experience in a directly related field.
+ High School Diploma or General Education Development (GED) required.
Preferred Qualifications:
+ Five (5) years of experience in sales and marketing in health care, some of which should be in Enrollment.
+ Five (5) years of experience in Enrollment.
+ Fluency in Spanish is a plus but not a requirement.
+ Strong knowledge of KP organization values, and products.
+ Excellent organizational skills.
+ Active license(s) issued by appropriate state(s) Department of Insurance for Accident, Health and/or Life as applicable or obtain license(s) within 60 or 90 days, depending on the applicable state(s) preferred.
COMPANY: KAISER
TITLE: On-Call Enroller III
LOCATION: San Jose, California
REQNUMBER: 1088058
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Essential Responsibilities:
+ Represent the health plan and promote Kaiser Permanente products and services to members and prospects. Answer questions about the health plan and benefits to convey Kaiser Permanentes unique value proposition.
+ Attends employer, community, and open enrollment events as assigned. The purpose of the events is to educate and inform members and prospects about Kaiser Permanente and its products. Most events take half a day. May be assigned to more than one event on a given day and must complete logistic coordination with Admin and SAM staff, including ensuring all appropriate materials are delivered, pick up / drop off of materials.
+ Delivers formal, stand-up presentations to employees and prospective members and fields specific questions about benefits and services.
+ Acts as liaison to Account Managers, Sales Representatives and members. Develops relationships with existing accounts, members and brokers and respond to inquiries. Communicates meeting outcomes, competitive information, and customer needs.
+ Completes timely meeting summaries, time keeping and expense reports.
+ Must successfully complete onboarding training and compliance before being assigned to enrollment events.
Basic Qualifications:
Experience:
+ Minimum of three (3) years of experience in any combination of the following: health care, teaching, sales, or marketing.
Education:
+ Bachelors degree OR four (4) years of experience in a directly related field.
+ High School Diploma or General Education Development (GED) required.
Preferred Qualifications:
+ Five (5) years of experience in sales and marketing in health care, some of which should be in Enrollment.
+ Five (5) years of experience in Enrollment.
+ Fluency in Spanish is a plus but not a requirement.
+ Strong knowledge of KP organization values, and products.
+ Excellent organizational skills.
+ Active license(s) issued by appropriate state(s) Department of Insurance for Accident, Health and/or Life as applicable or obtain license(s) within 60 or 90 days, depending on the applicable state(s) preferred.
COMPANY: KAISER
TITLE: On-Call Enroller III
LOCATION: San Jose, California
REQNUMBER: 1088058
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Enrollment advisor job description example 2
University of Advancing Technology enrollment advisor job description
Who We Are:
University of Advancing Technology (UAT) is an elite, intimate, private college in Tempe, Arizona, focused on educating students in advancing technology who desire to innovate for our future in disciplines such as Advancing Computer Science, Information Security, Game, and New Media technologies.
Are you a technophile who loves the values of the traditional academy, but want the modern technology campus? Living on campus, students are surrounded by a true living-learning technology environment that incubates their ideas into innovations that students can patent and take to market. Students must create an innovation project to graduate.
We are an entrepreneurial, results-oriented company recognized for delivering high standards of innovation and service. As an organization designed to change the lives of some of the brightest young minds, we rely on the excellence of every member of our family to continuously exceed our own standards and our students' expectations.
Who You Are:
If you're passionate about building a better future and you're committed to working hard to play your part in building that future, consider UAT as the next step in your career. University of Advancing Technology is looking for an energetic, driven professional that can guide students and their families through the exciting process of beginning their studies with UAT.
The Admission/Enrollment Advisor will be responsible for a high-volume of interactions and follow up with students that have interest in achieving their academic goals. This advisor will speak with the student about how UAT can assist them in their educational goals and help guide through the application and enrollment process.
Duties:
Facilitates all enrollment activities for students pursuing enrollment into the University.
Assesses student need and presents information as to why and how University of Advancing Technology may benefit a student's personal, academic, and professional goals.
Supports students through consultations, program knowledge, financial aid assistance, insight into residential life, and transfer credit evaluations.
Guide prospective students through the application process. Build relationships with prospective students and track their progress through the recruitment funnel.
Coach students and build rapport with secondary influencers.
Working with Adult students and help guide through the matriculation process, responds to phone and email inquiries on admissions process and status of applications.
Understands and conveys the value of education.
Successfully meets and exceeds goals, but always thrives to break the record.
Thrives in a driven environment that utilizes metrics and reporting to improve performance.
Skills/ Requirements:
You're fast, fun, smart, friendly, and a little bit of a nerd.
You're motivated and quitting is not in your vocabulary.
You never back down from a little competition.
You're innovative, resourceful, and a fearless problem solver.
You're a master of communication and collaboration.
You're on a mission to surpass costumer and manager
You're passionate about helping people achieve their goals.
Important Notes:
Work Hours: Tuesday-Thursday: 10AM-7PM, Friday-Saturday: 8AM-5PM
Bachelor's degree REQUIRED
Compensation plus benefits: $40,000-$50,000/year DOE
Summary of Employment Benefits:
Two Medical insurance options with 100% of the team member premium paid for one.
UAT has your BACK, by covering 100% of the monthly premium for Short-Term and Long-Term coverage.
Dental, Vision, 401k, Life Insurance, and AD&D Options
Vacation, Personal Time, and over 15 Paid Holidays - we work hard, but give you that extra time to play hard as well!
Competitive Employee and Dependent Scholarship Programs; we take pride in your educational background and look forward to supporting your families' academic goals and endeavors.
Meal Benefit at University Café. HANGRY? Never heard of here. Come get your lunch at the café, on us, YUM!
University Store Discount amongst other Discount Programs.
Positive, open, and transparent Work Environment and culture that includes Kudos Program, Casual Fridays and Select Work Weeks, Employee Wellness Activities, Bring your Pet to Campus, along with Summer and Winter Happiness Events.
Flexible Work Schedule: Telecommuting options based on tenure.
Employee Training and Development: Essential Skills Modules are scheduled on the job, allowing for learning, working, and implementation.
UAT does not discriminate on the basis of race, color, religion, national origin, sex, age, or disability. It is our intention that all qualified applicants be given equal opportunity and that the selection decision be based on job-related factors.
UAT does not sponsor foreign visas. Thank you for your understanding.
University of Advancing Technology (UAT) is an elite, intimate, private college in Tempe, Arizona, focused on educating students in advancing technology who desire to innovate for our future in disciplines such as Advancing Computer Science, Information Security, Game, and New Media technologies.
Are you a technophile who loves the values of the traditional academy, but want the modern technology campus? Living on campus, students are surrounded by a true living-learning technology environment that incubates their ideas into innovations that students can patent and take to market. Students must create an innovation project to graduate.
We are an entrepreneurial, results-oriented company recognized for delivering high standards of innovation and service. As an organization designed to change the lives of some of the brightest young minds, we rely on the excellence of every member of our family to continuously exceed our own standards and our students' expectations.
Who You Are:
If you're passionate about building a better future and you're committed to working hard to play your part in building that future, consider UAT as the next step in your career. University of Advancing Technology is looking for an energetic, driven professional that can guide students and their families through the exciting process of beginning their studies with UAT.
The Admission/Enrollment Advisor will be responsible for a high-volume of interactions and follow up with students that have interest in achieving their academic goals. This advisor will speak with the student about how UAT can assist them in their educational goals and help guide through the application and enrollment process.
Duties:
Facilitates all enrollment activities for students pursuing enrollment into the University.
Assesses student need and presents information as to why and how University of Advancing Technology may benefit a student's personal, academic, and professional goals.
Supports students through consultations, program knowledge, financial aid assistance, insight into residential life, and transfer credit evaluations.
Guide prospective students through the application process. Build relationships with prospective students and track their progress through the recruitment funnel.
Coach students and build rapport with secondary influencers.
Working with Adult students and help guide through the matriculation process, responds to phone and email inquiries on admissions process and status of applications.
Understands and conveys the value of education.
Successfully meets and exceeds goals, but always thrives to break the record.
Thrives in a driven environment that utilizes metrics and reporting to improve performance.
Skills/ Requirements:
You're fast, fun, smart, friendly, and a little bit of a nerd.
You're motivated and quitting is not in your vocabulary.
You never back down from a little competition.
You're innovative, resourceful, and a fearless problem solver.
You're a master of communication and collaboration.
You're on a mission to surpass costumer and manager
You're passionate about helping people achieve their goals.
Important Notes:
Work Hours: Tuesday-Thursday: 10AM-7PM, Friday-Saturday: 8AM-5PM
Bachelor's degree REQUIRED
Compensation plus benefits: $40,000-$50,000/year DOE
Summary of Employment Benefits:
Two Medical insurance options with 100% of the team member premium paid for one.
UAT has your BACK, by covering 100% of the monthly premium for Short-Term and Long-Term coverage.
Dental, Vision, 401k, Life Insurance, and AD&D Options
Vacation, Personal Time, and over 15 Paid Holidays - we work hard, but give you that extra time to play hard as well!
Competitive Employee and Dependent Scholarship Programs; we take pride in your educational background and look forward to supporting your families' academic goals and endeavors.
Meal Benefit at University Café. HANGRY? Never heard of here. Come get your lunch at the café, on us, YUM!
University Store Discount amongst other Discount Programs.
Positive, open, and transparent Work Environment and culture that includes Kudos Program, Casual Fridays and Select Work Weeks, Employee Wellness Activities, Bring your Pet to Campus, along with Summer and Winter Happiness Events.
Flexible Work Schedule: Telecommuting options based on tenure.
Employee Training and Development: Essential Skills Modules are scheduled on the job, allowing for learning, working, and implementation.
UAT does not discriminate on the basis of race, color, religion, national origin, sex, age, or disability. It is our intention that all qualified applicants be given equal opportunity and that the selection decision be based on job-related factors.
UAT does not sponsor foreign visas. Thank you for your understanding.
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Enrollment advisor job description example 3
Pearson enrollment advisor job description
We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
We value diversity and inclusion. We value the power of inclusive culture, so we embed diversity and inclusion in everything we do.
Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow and thrive.
**Summary**
Facilitate prospective students through the application process for bachelor's, master's, or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process including registration completion. Demonstrate the ability to work collaboratively in a team-focused environment to meet the needs of the prospective students and the Academic Partner.
**Responsibilities**
**Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.**
+ Communicate with prospective students via call campaigns, SMS, chat, and emails regarding the Online Program.
+ Build and manage a mature, active pipeline of leads
+ Advise prospective students using a consultative process.
+ Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.
+ Effectively follow departmental lead management guidelines for all leads.
+ Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
+ Achieve daily efficiency metrics pertaining to call Volume, customer service time, first Contacts, and new applications as established by the Recruitment Services leadership team.
+ Achieves enrollment targets assigned per program.
+ Effectively communicate industry trends, quality of leads, and program updates with appropriate departmental team members.
+ Adhere to Title IV and FERPA compliance standards.
+ Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
+ Conduct a self-audit to ensure the efficiency and consistency of the database.
+ Monitor the application process to ensure effective communication in tandem with application deadlines.
+ Maintain minimum standard database audit scores.
+ Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
+ Requires the ability to adhere to a flexible schedule, weekends, and evenings to accommodate student, departmental, and company needs. This may include working more than 40 hours a week, at an overtime compensation rate.
**Qualifications**
+ 4-year degree from an accredited institution and/or an appropriate combination of education and significant experience
+ Experience within a blended contact center handling inbound & outbound calls as well as instant chat inquiries - previous experience preferred
+ General knowledge of college admissions and recruitment preferred
+ Exemplary verbal and written communication skills
+ The ability to multi-task and work well under pressure with tight timelines
+ Proficient in MS Office
+ Ability to work evenings until 9:00 PM when required
+ Ability to work weekends as occasional business needs dictate
**Supervisory Responsibilities**
+ None
As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $24.00/hr. - $25.00/hr.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.
**Job:** CUSTOMER SERVICE
**Organization:** Virtual Learning
**Schedule:** FULL\_TIME
We value diversity and inclusion. We value the power of inclusive culture, so we embed diversity and inclusion in everything we do.
Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow and thrive.
**Summary**
Facilitate prospective students through the application process for bachelor's, master's, or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process including registration completion. Demonstrate the ability to work collaboratively in a team-focused environment to meet the needs of the prospective students and the Academic Partner.
**Responsibilities**
**Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.**
+ Communicate with prospective students via call campaigns, SMS, chat, and emails regarding the Online Program.
+ Build and manage a mature, active pipeline of leads
+ Advise prospective students using a consultative process.
+ Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.
+ Effectively follow departmental lead management guidelines for all leads.
+ Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
+ Achieve daily efficiency metrics pertaining to call Volume, customer service time, first Contacts, and new applications as established by the Recruitment Services leadership team.
+ Achieves enrollment targets assigned per program.
+ Effectively communicate industry trends, quality of leads, and program updates with appropriate departmental team members.
+ Adhere to Title IV and FERPA compliance standards.
+ Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
+ Conduct a self-audit to ensure the efficiency and consistency of the database.
+ Monitor the application process to ensure effective communication in tandem with application deadlines.
+ Maintain minimum standard database audit scores.
+ Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
+ Requires the ability to adhere to a flexible schedule, weekends, and evenings to accommodate student, departmental, and company needs. This may include working more than 40 hours a week, at an overtime compensation rate.
**Qualifications**
+ 4-year degree from an accredited institution and/or an appropriate combination of education and significant experience
+ Experience within a blended contact center handling inbound & outbound calls as well as instant chat inquiries - previous experience preferred
+ General knowledge of college admissions and recruitment preferred
+ Exemplary verbal and written communication skills
+ The ability to multi-task and work well under pressure with tight timelines
+ Proficient in MS Office
+ Ability to work evenings until 9:00 PM when required
+ Ability to work weekends as occasional business needs dictate
**Supervisory Responsibilities**
+ None
As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $24.00/hr. - $25.00/hr.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.
**Job:** CUSTOMER SERVICE
**Organization:** Virtual Learning
**Schedule:** FULL\_TIME
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Updated March 14, 2024
Updated March 14, 2024