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Enrollment advisor skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

John Marston

Below we've compiled a list of the most critical enrollment advisor skills. We ranked the top skills for enrollment advisors based on the percentage of resumes they appeared on. For example, 23.8% of enrollment advisor resumes contained customer service as a skill. Continue reading to find out what skills an enrollment advisor needs to be successful in the workplace.

15 enrollment advisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how enrollment advisors use customer service:

Managed database of thousands of enrolled and prospective students, and retained enrolled students through high-quality customer service.
Established and maintained relationships/customer service with new and enrolled students utilizing voice, written and computer communication.

2. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how enrollment advisors use financial aid:

Processed new student applications and reviewed financial documents for financial aid review approval, assuring potential students understood their financial obligation.
Provided students with accurate & timely information regarding academic programs, enrollment procedures, financial aid and other admissions related material.

3. Lead Management

Here's how enrollment advisors use lead management:

Build a strong referral-focused lead management strategy of at least 60 calls per day, using CRM software and sourcing techniques.
Created strategies for individual success regarding lead management and the generation of recommendations month over month for long-term business growth.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how enrollment advisors use crm:

Operate proprietary CRM software, Excel, and Word to document calls, generate sales reports, and manage customer database.
Worked with Marketing Manager to write Communication Plan and troubleshoot email challenges within new Customer Relationship Management (CRM) system.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how enrollment advisors use outbound calls:

Conduct outbound calls to prospective students requesting information.
Make 80-100 outbound calls daily with an ultimate goal to obtain voice to voice contact, or leaving effective messages.

6. Admissions Process

Admissions process is the act or process of admitting someone. The admission process is based on the submission of written applications and supporting documents. From the first inquiry made about a college - information gathering, application filing, the admission decision, presentation, matriculation to enrolling for the school year. Especially for schools with competitive admissions, the admissions process requires a lot of time and effort.

Here's how enrollment advisors use admissions process:

Maintained reputation for consistently meeting and exceeding service goals while upholding high ethical standards throughout the admissions process.
Partnered with Academic and Finance Departments during the admissions process to verify student's eligibility for admittance.

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7. Inbound Calls

Here's how enrollment advisors use inbound calls:

Conduct outbound/inbound calls of prospective students to provide assistance in obtaining detailed information on educational programs and begin the enrollment process.
Address inbound calls, process enrollment applications, conduct product presentations and meet enrollment quotas on a monthly basic.

8. Student Retention

Here's how enrollment advisors use student retention:

Maintained highest level of student retention and graduation rates through effective communication, frequent follow-up, and setting realistic expectations.
Promoted to Senior Enrollment Representative by consistently exceeding departmental goals in enrollments, recommendations, and student retention.

9. Student Appointments

Here's how enrollment advisors use student appointments:

Conduct student appointments to identify students' educational goals and assist potential students with understanding their financial obligations.
Conduct student appointments to identify students' educational goals and disseminate course and program information to potential students.

10. FERPA

Here's how enrollment advisors use ferpa:

Monitored compliance of Family Educational Rights and Privacy Act (FERPA).
Maintained student records database with strict adherence to FERPA.

11. Student Services

Here's how enrollment advisors use student services:

Coordinated three separate student services departments to complete the necessary admission documentation for student entry into their degree programs.
Monitor employee application of new information and successful implementation of university changes into success student services.

12. Student Issues

Here's how enrollment advisors use student issues:

Applied critical thinking and problem solving skills to address and remedy student issues and potential problems to ensure students' confidence.
Utilize critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience.

13. Financial Obligations

Here's how enrollment advisors use financial obligations:

Assist students in understanding their financial obligations and help identify available options to develop a personalized plan for success.
Work collaboratively with graduation teams to ensure students meet eligibility requirements, financial obligations, and school commitments.

14. Academic Programs

Here's how enrollment advisors use academic programs:

Provided support and assistance for potential and existing students in selecting academic programs and courses according to their individual academic goals.
Provided advising services to a university student body, clarifying academic programs and resources relevant to educational growth objectives.

15. Student Inquiries

Here's how enrollment advisors use student inquiries:

Recruited and interviewed students regarding admission into the University -Actively worked and managed a database of 400-600 potential student inquiries
Received and follow up on potential students via phone, email, and fax student inquiries to obtaining degrees.

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What skills help Enrollment Advisors find jobs?

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What type of skills will young enrollment advisors need?

John Marston

Associate Professor and Director, Archaeology Program, Boston University

Critical thinking, the ability to communicate in writing, and problem-solving skills are essential in archaeology.

Do you want to know more?

List of enrollment advisor skills to add to your resume

The most important skills for an enrollment advisor resume and required skills for an enrollment advisor to have include:

Customer Service
Financial Aid
Lead Management
CRM
Outbound Calls
Admissions Process
Inbound Calls
Student Retention
Student Appointments
FERPA
Student Services
Student Issues

Financial Obligations
Academic Programs
Student Inquiries
Healthcare
Professional Knowledge
Educational Programs
Professional Rapport
FAFSA
Certificate Completion
Title IV
Graduate Programs
Retention Rate

Phone Interviews
Registration Process
PowerPoint
Student Participation
Smooth Transition
Career Planning
Program Selection
Disseminate Course
Blended Learning
Onyx

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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