What does an enrollment advisor do?
As the frontline in every school, the enrollment advisor works on answering students' queries about the university, its performance, the curriculum used, fees to be paid, scholarships provided, and even facilitate the on-campus tour. Should the student choose to enroll, the enrollment advisor helps process documents while also checking for course availability. Having good communication skills, enrollment advisors also help students assess their future careers and plan their course map.
Enrollment advisor responsibilities
Here are examples of responsibilities from real enrollment advisor resumes:
- Manage UAFS's F-1/J-1 student visa SEVIS compliance as DSO/ARO, ensuring all documentation is in order prior to students arriving.
- Structure trainings, PowerPoint presentations, and meetings.
- Maintain up-to-date and relevant training regarding the federal government s requirements for FAFSA and assists with the application process.
- Develop educational and leadership programs to effectively guide the fraternity.
- Adhere to strict confidentiality regarding student information in accordance with federal FERPA standards
- Provide effective communication using different channels while enforcing the university policies and FERPA.
- Facilitate team-building activities in areas such as leadership, safety and academic success.
- Facilitate strategic model presentations to team on a weekly basis by creating PowerPoint presentations.
- Work with admission and financial departments to insure eligibility including transcript review and FAFSA application.
- Advise students interest in studying abroad by providing information on available programs and assisting with preparation for their study abroad experience.
- Market GCU brand, define strengths and differentiation from other educational institutions.
Enrollment advisor skills and personality traits
We calculated that 24% of Enrollment Advisors are proficient in Customer Service, Financial Aid, and Lead Management. They’re also known for soft skills such as Analytical skills, Interpersonal skills, and Listening skills.
We break down the percentage of Enrollment Advisors that have these skills listed on their resume here:
- Customer Service, 24%
Managed database of thousands of enrolled and prospective students, and retained enrolled students through high-quality customer service.
- Financial Aid, 13%
Processed new student applications and reviewed financial documents for financial aid review approval, assuring potential students understood their financial obligation.
- Lead Management, 8%
Build a strong referral-focused lead management strategy of at least 60 calls per day, using CRM software and sourcing techniques.
- CRM, 8%
Operate proprietary CRM software, Excel, and Word to document calls, generate sales reports, and manage customer database.
- Outbound Calls, 6%
Conduct outbound calls to prospective students requesting information.
- Admissions Process, 6%
Maintained reputation for consistently meeting and exceeding service goals while upholding high ethical standards throughout the admissions process.
Most enrollment advisors use their skills in "customer service," "financial aid," and "lead management" to do their jobs. You can find more detail on essential enrollment advisor responsibilities here:
Analytical skills. One of the key soft skills for an enrollment advisor to have is analytical skills. You can see how this relates to what enrollment advisors do because "school and career counselors and advisors interpret student records, schoolwide data, and assessments to match interests and abilities with potential careers. ." Additionally, an enrollment advisor resume shows how enrollment advisors use analytical skills: "meet daily, weekly, and monthly metrics for outbound calls and managing lead databases. "
Interpersonal skills. Many enrollment advisor duties rely on interpersonal skills. "school and career counselors and advisors must be able to work with people of all backgrounds and personalities," so an enrollment advisor will need this skill often in their role. This resume example is just one of many ways enrollment advisor responsibilities rely on interpersonal skills: "possessed a high level of interpersonal communication skills as well as excellent customer service skills. "
Listening skills. This is an important skill for enrollment advisors to perform their duties. For an example of how enrollment advisor responsibilities depend on this skill, consider that "school and career counselors and advisors need to give full attention to students and clients in order to understand their problems." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an enrollment advisor: "communicated via outbound calls, emails, and the use of internal programs for filing information and training. ".
Speaking skills. enrollment advisor responsibilities often require "speaking skills." The duties that rely on this skill are shown by the fact that "school and career counselors and advisors must communicate effectively with clients and students." This resume example shows what enrollment advisors do with speaking skills on a typical day: "addressed and resolved student issues through critical thinking and problem solving. "
The three companies that hire the most enrollment advisors are:
- University of Colorado5 enrollment advisors jobs
- Adecco3 enrollment advisors jobs
- General Assembly Corporation3 enrollment advisors jobs
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Compare different enrollment advisors
Enrollment advisor vs. Academic counselor
In high schools and universities, an academic counselor specializes in providing counseling and consultations to students, focusing on their educational and career growth. They typically meet with students to discuss their short and long term goals and help by providing them with insights and information or referring them to other services and resources. Moreover, an academic counselor must assist students by addressing their issues and concerns, giving them emotional support and academic advice, and helping them navigate through various procedures.
There are some key differences in the responsibilities of each position. For example, enrollment advisor responsibilities require skills like "customer service," "lead management," "crm," and "outbound calls." Meanwhile a typical academic counselor has skills in areas such as "academic support," "professional development," "student athletes," and "academic advisement." This difference in skills reveals the differences in what each career does.
Academic counselors tend to make the most money working in the non profits industry, where they earn an average salary of $50,994. In contrast, enrollment advisors make the biggest average salary, $39,366, in the non profits industry.On average, academic counselors reach higher levels of education than enrollment advisors. Academic counselors are 7.4% more likely to earn a Master's Degree and 1.9% more likely to graduate with a Doctoral Degree.Enrollment advisor vs. Job coach
A job coach is responsible for evaluating people's skills and qualifications, advising them with career paths, helping with their aspirations, and promote employment opportunities. Job coaches help the clients build self-confidence and explore their maximum potentials to develop their professional growth. They provide counseling, understanding the clients' strengths and weaknesses, analyzing clients' personal goals, and guiding clients through job interviews and assessments. A job coach must have excellent communication, listening, and analytical skills to handle their clients' challenges and match their interests for the best career suited for them.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that enrollment advisor responsibilities requires skills like "financial aid," "lead management," "crm," and "outbound calls." But a job coach might use other skills in their typical duties, such as, "developmental disabilities," "cpr," "rehabilitation," and "mental health."
Job coaches earn a higher average salary than enrollment advisors. But job coaches earn the highest pay in the education industry, with an average salary of $38,362. Additionally, enrollment advisors earn the highest salaries in the non profits with average pay of $39,366 annually.Average education levels between the two professions vary. Job coaches tend to reach lower levels of education than enrollment advisors. In fact, they're 10.5% less likely to graduate with a Master's Degree and 1.9% less likely to earn a Doctoral Degree.Enrollment advisor vs. Career counselor
A career counselor specializes in assisting clients in their career-related decisions. Utilizing their expertise in career development, they typically meet with clients to discuss their short-term and long-term goals, identify their needs and concerns, conduct different aptitude tests and examinations, organize skills assessment procedures, and provide strategies to improve or enhance their skills and abilities. Aside from providing consultations, a career counselor may also assist clients in processing and establishing their resumes, supporting them every step of the way.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from enrollment advisor resumes include skills like "customer service," "lead management," "crm," and "outbound calls," whereas a career counselor is more likely to list skills in "career development," "career services," "professional development," and "mental health. "
Career counselors earn the highest salary when working in the technology industry, where they receive an average salary of $51,428. Comparatively, enrollment advisors have the highest earning potential in the non profits industry, with an average salary of $39,366.Most career counselors achieve a similar degree level compared to enrollment advisors. For example, they're 4.4% more likely to graduate with a Master's Degree, and 0.7% more likely to earn a Doctoral Degree.Enrollment advisor vs. Peer counselor
Typically working at schools, communities, or medical facilities, a peer counselor specializes in providing counseling to an individual or group of people, aiming to help them deal with and overcome crises. Their duties often include conducting initial assessments through interviews and appointments, listening to clients and offering advice, recommending opportunities, referring them to other support agencies, and coordinating treatment services as needed. Above all, a peer counselor must provide emotional support and guidance to clients, giving them comfort and a shoulder to lean on.
Types of enrollment advisor
Updated January 8, 2025
