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Enrollment coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical enrollment coordinator skills. We ranked the top skills for enrollment coordinators based on the percentage of resumes they appeared on. For example, 15.8% of enrollment coordinator resumes contained customer service as a skill. Continue reading to find out what skills an enrollment coordinator needs to be successful in the workplace.

15 enrollment coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how enrollment coordinators use customer service:
  • Communicated with clients regarding medical services, received calls and entered health information into database; registered clients, providing customer service
  • Work extensively with our customer service department, sales department, accounts receivable and Medicare operations departments.

2. Patients

Here's how enrollment coordinators use patients:
  • Provide application assistance and facilitate enrollment of eligible patients and community members in the Health Insurance Marketplace and Medicaid.
  • Presented explanation to patients of changes to their current program and provided information on replacement program available.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how enrollment coordinators use data entry:
  • Coordinate accurate collection/processing of application documentation including data entry, electronic storage, exports/imports, transfer of documents between web applications.
  • Maintained secondary audit to ensure initial audit and data entry correspond post enrollment and prior to other departments activities.

4. Enrollment Process

Here's how enrollment coordinators use enrollment process:
  • Handled all aspects of enrollment process including presenting the concept, collecting documentation, processing documentation and orientation of new families.
  • Managed site-based staff to coordinate data collection and key enrollment processes; Maintained data clean-up of company Educational Management System.

5. Excellent Interpersonal

Here's how enrollment coordinators use excellent interpersonal:
  • Provided and promoted excellent interpersonal skills encouraging an increase in employee and customer compassion.
  • Required excellent interpersonal skills due to high level of communication among new personnel.

6. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how enrollment coordinators use financial aid:
  • Work closely with the Accounting Office and Financial Aid Office on enrollment/financial data concerning Military Veteran student enrollment and eligibility.
  • Specialized in students seeking Federal Financial Aid.

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7. Health Insurance

Here's how enrollment coordinators use health insurance:
  • Provided in-person assistance with Marketplace and Healthy Michigan Plan health insurance eligibility determinations and applications, and DHHS benefits as needed.
  • Provided education and guidance about the clinic and health insurance to community organizations through presentations.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how enrollment coordinators use crm:
  • Maintained comprehensive and accurate documentation of student interactions and records through campus SIS and Wiley CRM systems.
  • Used Microsoft Dynamics CRM System combined with Microsoft Excel to track and maximize efforts.

9. PowerPoint

Here's how enrollment coordinators use powerpoint:
  • Created, updated and proofread PowerPoint presentations for external education meetings.
  • Created recruiting tools such as PowerPoint presentations, flyers, and brochures used by the DCC staff and area high schools.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how enrollment coordinators use outbound calls:
  • Place outbound calls to members to obtain any missing information or clarify already submitted information.
  • Placed outbound calls to gather additional information for new enrollments of patient information.

11. Coordinators

Here's how enrollment coordinators use coordinators:
  • Provide completed enrollment documents to the providers after receiving notification from the Credentialing department, Clinical Operations or Coordinators.
  • Established close working relationships with credentialing coordinators, recruiting, medical management, and insurance payers.

12. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how enrollment coordinators use cms:
  • Performed monthly enrollment data reconciliation and prepared submissions for retro-active correction to the CMS Retro Processing Contractor.
  • Complete and maintain CMS Certified Application Counselor and Louisiana Medicaid Application Center training.

13. Student Enrollment

Here's how enrollment coordinators use student enrollment:
  • Maintain accurate records for all undergraduate and graduate students monitoring and reporting data on student enrollment.
  • Review all incoming student enrollment packets for completion and required documents.

14. CAQH

Here's how enrollment coordinators use caqh:
  • Maintain the CAQH profiles for 165 physicians.
  • Updated CAQH and provided adequate credentialing updates to all participating insurance plans in a timely manner.

15. Enrollment Issues

Here's how enrollment coordinators use enrollment issues:
  • Resolve urgent enrollment issues for participants by expediting troubleshooting with carrier representatives.
  • Communicated verbally and written to resolve enrollment issues.
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List of enrollment coordinator skills to add to your resume

Enrollment coordinator skills

The most important skills for an enrollment coordinator resume and required skills for an enrollment coordinator to have include:

  • Customer Service
  • Patients
  • Data Entry
  • Enrollment Process
  • Excellent Interpersonal
  • Financial Aid
  • Health Insurance
  • CRM
  • PowerPoint
  • Outbound Calls
  • Coordinators
  • CMS
  • Student Enrollment
  • CAQH
  • Enrollment Issues
  • HIPAA
  • Patient Demographics
  • Community Outreach
  • FERPA
  • Enrollment Applications
  • Medicare Part D
  • Data Collection
  • Health Plan
  • Background Checks
  • Inbound Calls
  • Community Events
  • Audit Applications
  • Open Enrollment
  • Admissions Process
  • Insurance Carriers
  • Computer System
  • Lead Management
  • Open Houses
  • Educational Programs
  • Specialty Pharmacy
  • Specialized Support
  • Enrollment Procedures
  • Facets
  • Hippa
  • Cactus
  • Health Fairs
  • Academic Programs
  • Marketplace
  • Cobra
  • CampusVue

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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