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Enrollment manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical enrollment manager skills. We ranked the top skills for enrollment managers based on the percentage of resumes they appeared on. For example, 9.3% of enrollment manager resumes contained enrollment process as a skill. Continue reading to find out what skills an enrollment manager needs to be successful in the workplace.

15 enrollment manager skills for your resume and career

1. Enrollment Process

Here's how enrollment managers use enrollment process:
  • Communicate and advise hospital CEO or designated contact person of required documents for enrollment process.
  • Maintain daily interaction with Graduation Team members on applicant progression through enrollment process.

2. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how enrollment managers use medicare:
  • Direct go to person for expert knowledge related to Medicare and Medicaid regulatory compliance for contract administration of member benefits.
  • Played key role of the Medicare Advantage letters/correspondence processing system, development and implementation of Microsoft Reporting Services.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how enrollment managers use oversight:
  • Ensured student satisfaction through oversight of the communication process with potential students.
  • Provided leadership, management and oversight of all local university enrollment operations.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how enrollment managers use customer service:
  • Created new department to handle enrollment technology and services to better integrate internally and to deliver better customer service.
  • Develop strategies for customer acquisition and retention while ensuring customer service ratings are surpassing expectations.

5. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how enrollment managers use financial aid:
  • Continue to scrutinize government regulations of financial aid criteria to ensure proper information is given to students.
  • Conducted new student interviews, assisted students with necessary enrollment applications, financial aid and class preparation.

6. Provider Enrollment

Here's how enrollment managers use provider enrollment:
  • Manage daily functions of Provider Enrollment department by motivating project team to meet productivity and accuracy goals.
  • Monitor new provider enrollment to ensure Medicaid pay parity attestations are completed on qualified providers.

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7. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how enrollment managers use cms:
  • Organized staff priority in order to comply with company policy and procedures, audits, CMS and government regulations.
  • Ensured all CMS regulations and guidelines were followed and marketing material was submitted to CMS for approval as required.

8. Process Improvement

Here's how enrollment managers use process improvement:
  • Devised and developed numerous process improvements, such as utilizing intranet sites to post reports electronically in lieu of printing.
  • Assisted with member retention by proactively identifying member dissatisfaction issues and developing action plans for process improvement.

9. Enrollment Management

Enrollment Management refers to the strategies and procedures many universities and colleges employ to fulfill a variety of enrollment goals. The enrollment goals differ by university, however managing who is enrolled determines how financial aid is distributed and what the price of admissions will be.

Here's how enrollment managers use enrollment management:
  • Provide enrollment management services to my client at Mid-America Christian University in Oklahoma City.
  • Lead and direct the Augusta campus enrollment management program.

10. Lead Management

Here's how enrollment managers use lead management:
  • Designed training manual for new lead management system.
  • Manage lead database according to established lead management policy.

11. HIPAA

Here's how enrollment managers use hipaa:
  • Maintained adherence to local, state, federal laws, HIPAA and FERPA.
  • Consulted on NPI and HIPAA issues impacting Medicaid providers.

12. Direct Reports

Here's how enrollment managers use direct reports:
  • Developed a team of 15 -17 direct reports using sound sales coaching practices, for personal growth and continued success.
  • Managed a team of 7-15 direct reports that were responsible for the growth and sustainability of the Milwaukee Enrollment Department.

13. Student Enrollment

Here's how enrollment managers use student enrollment:
  • Generated and followed daily reports regarding student enrollment of continuing students.
  • Recognized as Campus Employee of the Year fiscal year 2009 for team development, student enrollment growth and student retention.

14. Recruitment Strategies

Here's how enrollment managers use recruitment strategies:
  • Provided enrollment support and developed site specific recruitment strategies while ensuring good working relationships with sites.
  • Developed presentations for marketing and recruitment strategies that included community relations event and education fairs.

15. Coordinators

Here's how enrollment managers use coordinators:
  • Conducted and participated in weekly conference calls with institution plan administrators and benefit coordinators.
  • Supervised staff of twenty-four Enrollment Specialists and Reconciliation Coordinators.
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List of enrollment manager skills to add to your resume

Enrollment manager skills

The most important skills for an enrollment manager resume and required skills for an enrollment manager to have include:

  • Enrollment Process
  • Medicare
  • Oversight
  • Customer Service
  • Financial Aid
  • Provider Enrollment
  • CMS
  • Process Improvement
  • Enrollment Management
  • Lead Management
  • HIPAA
  • Direct Reports
  • Student Enrollment
  • Recruitment Strategies
  • Coordinators
  • Federal Regulations
  • Performance Reviews
  • Student Retention
  • Database Management
  • Performance Evaluations
  • Performance Appraisals
  • State Regulations
  • Performance Metrics
  • Health Plan
  • Enrollment Counselors
  • Admissions Process
  • Enrollment Data
  • Student Services
  • Student Issues
  • Professional Development
  • HR
  • Statistical Data
  • Training Programs
  • Campus Recruitment
  • Performance Management
  • PowerPoint
  • Disciplinary Actions
  • KPI
  • Policy Guidelines
  • Apollo

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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