What does an enrollment manager do?
An Enrollment Manager is a person that manages and organizes the enrollment of students in a school or university. This position ensures that the enrollees are well catered and guided through the enrollment process. The post also supervises students' handling of information, informing schedules, orientations, and university events in line with the enrollment process. The person who will fill this position requires good organizational skills, management capabilities, and excellent communication abilities.
Enrollment manager responsibilities
Here are examples of responsibilities from real enrollment manager resumes:
- Lead a college-wide task force to engage and optimize use of student information system as a CRM for the admissions funnel.
- Consult on NPI and HIPAA issues impacting Medicaid providers.
- Maintain adherence to local, state, federal laws, HIPAA and FERPA.
- Interview faculty, students and alumni for marketing, editorial and video content.
- Organize staff priority in order to comply with company policy and procedures, audits, CMS and government regulations.
- Ensure all CMS regulations and guidelines are followed and marketing material are submitted to CMS for approval as required.
- Monitor and track assigned prospective, applicant and matriculate student populations through the use of phone/email marketing campaigns though the CRM.
- Provide orientation and ongoing support to hospital enrollment coordinators.
- Interpret and apply Medicare and Medicaid regulations to proper coding for medical billing.
- Conduct and participate in weekly conference calls with institution plan administrators and benefit coordinators.
- Direct go to person for expert knowledge relate to Medicare and Medicaid regulatory compliance for contract administration of member benefits.
- Create files and organize customer information remaining compliant with HIPPA laws.
- Serve as the chief student conduct/judicial affairs officer.
- Handle patient confidential HIPPA information daily.
- Assist difficult students and parents inquiries regarding judicial affairs situations and commencement phone calls.
Enrollment manager skills and personality traits
We calculated that 9% of Enrollment Managers are proficient in Enrollment Process, Medicare, and Oversight. They’re also known for soft skills such as Business skills, Communication skills, and Leadership skills.
We break down the percentage of Enrollment Managers that have these skills listed on their resume here:
- Enrollment Process, 9%
Communicate and advise hospital CEO or designated contact person of required documents for enrollment process.
- Medicare, 7%
Direct go to person for expert knowledge related to Medicare and Medicaid regulatory compliance for contract administration of member benefits.
- Oversight, 6%
Ensured student satisfaction through oversight of the communication process with potential students.
- Customer Service, 6%
Created new department to handle enrollment technology and services to better integrate internally and to deliver better customer service.
- Financial Aid, 6%
Continue to scrutinize government regulations of financial aid criteria to ensure proper information is given to students.
- Provider Enrollment, 5%
Manage daily functions of Provider Enrollment department by motivating project team to meet productivity and accuracy goals.
"enrollment process," "medicare," and "oversight" are among the most common skills that enrollment managers use at work. You can find even more enrollment manager responsibilities below, including:
Business skills. The most essential soft skill for an enrollment manager to carry out their responsibilities is business skills. This skill is important for the role because "these managers oversee a budget, build a case for their recommendations, and understand how compensation and benefits plans affect an organization’s finances." Additionally, an enrollment manager resume shows how their duties depend on business skills: "administered hr policies and processes as mandated by the hr business partner counsel. "
Communication skills. Another soft skill that's essential for fulfilling enrollment manager duties is communication skills. The role rewards competence in this skill because "compensation and benefits managers direct staff, give presentations, and work with colleagues." According to an enrollment manager resume, here's how enrollment managers can utilize communication skills in their job responsibilities: "create and administrate enrollment process from selling the enrollment approach to pre-communications to employees to attending and enrolling the voluntary products. "
Leadership skills. enrollment managers are also known for leadership skills, which are critical to their duties. You can see how this skill relates to enrollment manager responsibilities, because "compensation and benefits managers coordinate the activities of their staff and administer compensation and benefits programs, ensuring that the work is completed accurately and on schedule." An enrollment manager resume example shows how leadership skills is used in the workplace: "leveraged advanced strategic planning and leadership skills to manage direct the development and training of enrollment processes, functions and activities. "
Analytical skills. For certain enrollment manager responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of an enrollment manager rely on this skill, as "compensation and benefits managers analyze data on wages and salaries and the cost of benefits, and they assess and devise programs that best fit an organization and its employees." For example, this snippet was taken directly from a resume about how this skill applies to what enrollment managers do: "implement timelines and testing of new database systems for inquiry and enrollment management, admissions and registration. "
The three companies that hire the most enrollment managers are:
- Lincoln Financial Group5 enrollment managers jobs
- Health First4 enrollment managers jobs
- West Virginia University4 enrollment managers jobs
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Compare different enrollment managers
Enrollment manager vs. Plan administrator
A plan administrator's duties depend on their line of work or place of employment. Still, they typically include understanding the client or the project's needs, developing plans, performing research and analysis, liaising with internal and external parties, setting goals, establishing guidelines and timelines, and developing strategies to optimize procedures. They must also respond to issues and concerns, resolving them efficiently. Moreover, as a plan administrator, it is essential to monitor the daily operations and manage staff, all while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of an enrollment manager are more likely to require skills like "excellent interpersonal," "enrollment process," "medicare," and "oversight." On the other hand, a job as a plan administrator requires skills like "payroll," "plan administration," "database," and "excellent organizational." As you can see, what employees do in each career varies considerably.
Plan administrators tend to make the most money working in the manufacturing industry, where they earn an average salary of $81,211. In contrast, enrollment managers make the biggest average salary, $85,298, in the insurance industry.The education levels that plan administrators earn slightly differ from enrollment managers. In particular, plan administrators are 10.9% less likely to graduate with a Master's Degree than an enrollment manager. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Enrollment manager vs. Compensation and benefits technician
Benefits consultants are executives who carry out many services for individuals and businesses. The consultants draft and organize policies within the organization. They handle vendors and manage the renewal of negotiations of HMO plans. It is their job to establish agency relationships with marketing representatives. They coordinate programs that involve self-funded or administered long-term and short-term disability, life insurance, and a cafeteria plan. Also, they prepare enterprises to meet health care law changes.
Each career also uses different skills, according to real enrollment manager resumes. While enrollment manager responsibilities can utilize skills like "excellent interpersonal," "enrollment process," "medicare," and "oversight," compensation and benefits technicians use skills like "payroll," "data entry," "open enrollment," and "cobra."
Compensation and benefits technicians earn lower levels of education than enrollment managers in general. They're 15.0% less likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.Enrollment manager vs. Benefits consultant
Benefits directors are professionals who plan and direct the overall design, implementation, and administration of an organization's health and welfare benefits programs. To support the decision making of the management, these directors are required to analyze benefit options and predict future costs. They should study programs so that they can identify benefit options as well as obtain advice from consultants. Benefits directors must study existing and new legislation so that they can comply with federal, state, and legal requirements and advise the management on needed actions.
The required skills of the two careers differ considerably. For example, enrollment managers are more likely to have skills like "medicare," "oversight," "financial aid," and "provider enrollment." But a benefits consultant is more likely to have skills like "life insurance," "strong analytical," "health insurance," and "client relationships."
Benefits consultants earn the highest salary when working in the manufacturing industry, where they receive an average salary of $78,616. Comparatively, enrollment managers have the highest earning potential in the insurance industry, with an average salary of $85,298.benefits consultants typically earn lower educational levels compared to enrollment managers. Specifically, they're 10.3% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Enrollment manager vs. Benefit director
Even though a few skill sets overlap between enrollment managers and benefit directors, there are some differences that are important to note. For one, an enrollment manager might have more use for skills like "excellent interpersonal," "enrollment process," "medicare," and "customer service." Meanwhile, some responsibilities of benefit directors require skills like "human resources," "erisa," "open enrollment," and "hris. "
The technology industry tends to pay the highest salaries for benefit directors, with average annual pay of $97,541. Comparatively, the highest enrollment manager annual salary comes from the insurance industry.In general, benefit directors hold lower degree levels compared to enrollment managers. Benefit directors are 5.5% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Types of enrollment manager
Updated January 8, 2025
