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Become An Enrollment Representative

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Working As An Enrollment Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does An Enrollment Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become An Enrollment Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Enrollment Representative Career Paths

Enrollment Representative

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Enrollment Representative Demographics

Gender

Female

69.6%

Male

27.6%

Unknown

2.7%
Ethnicity

White

62.2%

Hispanic or Latino

17.9%

Black or African American

9.8%

Asian

6.5%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

70.0%

French

10.0%

Mandarin

4.0%

Khmer

2.0%

Hawaiian

2.0%

Chinese

2.0%

Vietnamese

2.0%

German

2.0%

Hmong

2.0%

Carrier

2.0%

Cantonese

2.0%
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Enrollment Representative Education

Schools

University of Phoenix

44.4%

Southern New Hampshire University

6.0%

Chippewa Valley Technical College

3.7%

Strayer University

3.7%

Grand Canyon University

3.7%

Villanova University

3.2%

Arizona State University

3.2%

Northern Arizona University

3.2%

University of Wisconsin - Eau Claire

2.8%

Tusculum College

2.8%

Kirkwood Community College

2.8%

Rasmussen College

2.8%

Indiana Wesleyan University

2.8%

University of Minnesota - Duluth

2.3%

Webster University

2.3%

Liberty University

2.3%

Saint Leo University

2.3%

Saint Paul's College

1.9%

Columbus State Community College

1.9%

Sullivan University

1.9%
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Majors

Business

31.7%

Health Care Administration

8.3%

Management

7.1%

Psychology

5.7%

Accounting

5.2%

Communication

4.3%

Criminal Justice

4.3%

Human Resources Management

4.1%

Medical Assisting Services

3.8%

Marketing

3.3%

Education

2.9%

General Studies

2.8%

Elementary Education

2.8%

English

2.4%

Public Administration

2.1%

Sociology

2.1%

Nursing

1.9%

Project Management

1.9%

Legal Support Services

1.7%

Computer Information Systems

1.7%
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Degrees

Bachelors

31.5%

Other

25.4%

Masters

20.5%

Associate

13.5%

Certificate

6.6%

Diploma

2.0%

Doctorate

0.3%

License

0.1%
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How Would You Rate The Salary Of an Enrollment Representative?

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Top Skills for An Enrollment Representative

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  1. Member Eligibility
  2. Customer Service
  3. Medicare
You can check out examples of real life uses of top skills on resumes here:
  • Researched and reconciled member eligibility discrepancies identified via the daily Warnings and Errors Report and the Reconciliations Report.
  • Provided excellent customer service to all hospital, facility, and group contacts on credentialing guidelines and required documentation.
  • Resolved complaints of medical insurance premiums and enrollment certifications concerns for Medicare Advantage policies.
  • Manage benefits during open enrollment maintaining accountability of contracts exceeding $70 million.
  • Managed all incoming provider applications, changes, and termination requests for the Central & Western Massachusetts area.

How Would You Rate Working As an Enrollment Representative?

Are you working as an Enrollment Representative? Help us rate Enrollment Representative as a Career.

Top Enrollment Representative Employers

Jobs From Top Enrollment Representative Employers

Enrollment Representative Videos

Annual Medicare Enrollment Period is Now Open

College of DuPage: Admissions Video 2015

Ohio's Open Enrollment for Obamacare in 2016: Everything You Need to Know

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