How to hire an enrollment representative

How to hire an enrollment representative, step by step

Here's a step-by-step enrollment representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an enrollment representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new enrollment representative
• Step 8: Go through the hiring process checklist

What does an enrollment representative do?

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1. Identify your hiring needs

   Before you post your enrollment representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an enrollment representative for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An enrollment representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, enrollment representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of enrollment representatives.

   Type of Enrollment Representative	Description	Hourly rate
   Enrollment Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-18
   Claims Service Representative	Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim... Show more	$14-20
   Provider Services Representative	A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative... Show more	$11-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Home Health
   • Customer Service
   • Data Entry
   • Patients
   • CMS
   • Enrollment Process
   • Transactional Data
   • Health Insurance
   • Member Correspondence
   • Enrollment Applications
   • Financial Obligations
   • Outbound Calls
   • Member Eligibility
   • Medicare Advantage

   Check all skills

   Responsibilities:

   • Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
   • Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
   • Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
   • Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
   • Proofread any errors than may occur, fax, file, track all PCP forms
   • Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

   More enrollment representative duties

3. Make a budget

   Including a salary range in your enrollment representative job description is one of the best ways to attract top talent. An enrollment representative can vary based on:

   • Location. For example, enrollment representatives' average salary in maine is 37% less than in district of columbia.
   • Seniority. Entry-level enrollment representatives 34% less than senior-level enrollment representatives.
   • Certifications. An enrollment representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an enrollment representative's salary.

   Average enrollment representative salary

   $15.13hourly

   $31,463 yearly

   ---

   Entry-level enrollment representative salary

   $25,000 yearly salary

   Updated December 17, 2025

   Average enrollment representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$36,588	$18
   2	Utah	$35,679	$17
   3	Colorado	$35,494	$17
   4	Washington	$35,187	$17
   5	Minnesota	$33,942	$16
   6	New York	$33,232	$16
   7	New Hampshire	$32,768	$16
   8	Rhode Island	$32,600	$16
   9	Wisconsin	$32,483	$16
   10	Wyoming	$32,281	$16
   11	Montana	$32,231	$16
   12	Arizona	$31,850	$15
   13	North Carolina	$31,819	$15
   14	South Dakota	$31,668	$15
   15	Massachusetts	$31,581	$15
   16	Indiana	$31,378	$15
   17	Michigan	$31,368	$15
   18	Iowa	$31,355	$15
   19	Arkansas	$31,200	$15
   20	North Dakota	$30,906	$15

   Average enrollment representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Curry College	$38,926	$18.71
   2	Cornell University	$34,715	$16.69
   3	Sonic Healthcare USA	$33,984	$16.34	9
   4	Alignment Healthcare	$33,838	$16.27	24
   5	Cengage Learning	$33,534	$16.12	55
   6	Molina Healthcare	$33,236	$15.98	1,031
   7	BioPlus Specialty Pharmacy	$33,093	$15.91	3
   8	Beacon Health Options	$32,918	$15.83	10
   9	Mutual of Omaha	$32,888	$15.81	1
   10	Noridian Administrative Services, Llc	$32,827	$15.78
   11	On Lok	$32,746	$15.74
   12	Apex Systems	$32,670	$15.71	6
   13	AvidXchange	$32,611	$15.68
   14	Triple-S	$32,269	$15.51
   15	R1 RCM	$32,159	$15.46	229
   16	Denver Public Schools	$31,884	$15.33
   17	Kelly Services	$31,784	$15.28	35
   18	InnovAge	$31,680	$15.23
   19	Baylor Scott & White Health	$31,630	$15.21	79
   20	Randstad North America, Inc.	$31,585	$15.19	33

4. Writing an enrollment representative job description

   A good enrollment representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an enrollment representative job description:

   Enrollment representative job description example

   Who We Are
   
   We are the largest community college in Colorado, enrolling close to 28,000 credit students annually in a diverse service area with broad cultural and recreational activities. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. Our online learning program has twice been listed recently as one of the top 10 community college online programs in the country.
   
   We have strong commitments to student success and to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community. We are an emerging Hispanic Serving Institution and expect to reach HSI status by 2024 or 2025.
   
   We have worked hard to create a culture of collaboration, innovation, and pride and seek people who share those values and our commitments to student success and equity.
   
   Who You Are
   
   As the Concurrent Enrollment Representative, you will support students in Front Range Community College (FRCC) concurrent enrollment (CE) programs to enhance student success and retention. You will collaborate with school staff to coordinate regular office hours at assigned partner high schools.
   
   You will provide a presence for FRCC at assigned high schools and will create a college culture and experience for concurrent enrollment students. You will also travel to local area high schools and work occasional evening hours.
   
   This position contributes to FRCC's Strategic Plan by building relationships with partner high schools and creating a strong start for concurrent enrollment students.
   
   Please note: This is an on-campus position with an opportunity for hybrid remote work. You need to be a Colorado resident on your first day of employment.
   
   SALARY: Low-mid $40s/annually
   
   BENEFITS: Please click here to find more information about APT & Faculty Benefits
   
   SELECTION PROCESS: Position will remain open until filled with a priority deadline of September 12, 2022 . This posting may be used to fill multiple or similar positions.
   
   Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Representative, Concurrent Enrollment .
   
   At FRCC, masks are optional, but we allow individual staff and faculty to request students and colleagues wear masks in offices or in class.
   Primary Duties Represent Front Range Community College concurrent enrollment programs at assigned high schools. Support high school students at partner high schools. Conduct presentations explaining FRCC concurrent enrollment opportunities to students and parents. Communicate and distribute information regarding concurrent enrollment processes. Position will spend a majority of the time at partner high schools, with regularly scheduled time in the Concurrent Enrollment office and in virtual office hours. Provide quality customer service. Collaborate with high school counselors to: Schedule in-school office hours, FRCC concurrent enrollment events, etc. Verify rosters during class/school visits. Refer high school staff questions and requests to concurrent enrollment staff members, when appropriate. Participate in state, college-wide, and campus concurrent enrollment workgroup meetings. Required Competencies Communication: Communicate effectively both in writing and verbally to welcome students, provide information, explain processes, and answer questions.
   Presentation: Develop and facilitate clear and effective presentations to inform students, parents, and community members about programs.
   Relationship Building: Develop professional and friendly relationships with students and parents, as well as faculty and staff from both FRCC and high schools.
   Diversity, Equity, and Inclusion: Work effectively with students and families from diverse backgrounds and experiences. Demonstrate commitment to supporting students from underrepresented backgrounds.
   Collaboration: Collaborate between students, parents, high school counselors, and FRCC resources to support students. Work closely with high school counselors to address issues and needs.
   Organizational Skills: Manage time efficiently to support multiple schools, prioritize tasks, multi-task, and track student information with attention to detail.
   Professionalism and Accountability: Represent FRCC and College Now in a professional manner. Complete job duties in the high schools with minimal direct supervision. Qualifications Required Education/Training & Work Experience: Associate degree. Minimum one year of experience in Higher Education, K-12, or customer service setting working with high school students. Experience with preparing/delivering presentations. Public speaking skills. Strong computer skills (Microsoft Office Suite) Must have reliable transportation and ability to transport materials and equipment to and from events. Must be able to work a flexible schedule with some evenings and early mornings required. Welcoming. Respectful. Inclusive. Together, we are FRCC.

   Copy this example

   

5. Post your job

   There are a few common ways to find enrollment representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your enrollment representative job on Zippia to find and recruit enrollment representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit enrollment representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new enrollment representative

   Once you've found the enrollment representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new enrollment representative. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an enrollment representative?