Enrollment representative job description

Who We Are

We are the largest community college in Colorado, enrolling close to 28,000 credit students annually in a diverse service area with broad cultural and recreational activities. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. Our online learning program has twice been listed recently as one of the top 10 community college online programs in the country.

We have strong commitments to student success and to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community. We are an emerging Hispanic Serving Institution and expect to reach HSI status by 2024 or 2025.

We have worked hard to create a culture of collaboration, innovation, and pride and seek people who share those values and our commitments to student success and equity.

Who You Are

As the Concurrent Enrollment Representative, you will support students in Front Range Community College (FRCC) concurrent enrollment (CE) programs to enhance student success and retention. You will collaborate with school staff to coordinate regular office hours at assigned partner high schools.

You will provide a presence for FRCC at assigned high schools and will create a college culture and experience for concurrent enrollment students. You will also travel to local area high schools and work occasional evening hours.

This position contributes to FRCC's Strategic Plan by building relationships with partner high schools and creating a strong start for concurrent enrollment students.

Please note: This is an on-campus position with an opportunity for hybrid remote work. You need to be a Colorado resident on your first day of employment.

SALARY: Low-mid $40s/annually

BENEFITS: Please click here to find more information about APT & Faculty Benefits

SELECTION PROCESS: Position will remain open until filled with a priority deadline of September 12, 2022 . This posting may be used to fill multiple or similar positions.

Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Representative, Concurrent Enrollment .

At FRCC, masks are optional, but we allow individual staff and faculty to request students and colleagues wear masks in offices or in class.

Primary Duties
Represent Front Range Community College concurrent enrollment programs at assigned high schools. Support high school students at partner high schools. Conduct presentations explaining FRCC concurrent enrollment opportunities to students and parents. Communicate and distribute information regarding concurrent enrollment processes. Position will spend a majority of the time at partner high schools, with regularly scheduled time in the Concurrent Enrollment office and in virtual office hours. Provide quality customer service. Collaborate with high school counselors to: Schedule in-school office hours, FRCC concurrent enrollment events, etc. Verify rosters during class/school visits. Refer high school staff questions and requests to concurrent enrollment staff members, when appropriate.
Participate in state, college-wide, and campus concurrent enrollment workgroup meetings. Required Competencies
Communication: Communicate effectively both in writing and verbally to welcome students, provide information, explain processes, and answer questions.
Presentation: Develop and facilitate clear and effective presentations to inform students, parents, and community members about programs.
Relationship Building: Develop professional and friendly relationships with students and parents, as well as faculty and staff from both FRCC and high schools.
Diversity, Equity, and Inclusion: Work effectively with students and families from diverse backgrounds and experiences. Demonstrate commitment to supporting students from underrepresented backgrounds.
Collaboration: Collaborate between students, parents, high school counselors, and FRCC resources to support students. Work closely with high school counselors to address issues and needs.
Organizational Skills: Manage time efficiently to support multiple schools, prioritize tasks, multi-task, and track student information with attention to detail.
Professionalism and Accountability: Represent FRCC and College Now in a professional manner. Complete job duties in the high schools with minimal direct supervision.
Qualifications
Required Education/Training & Work Experience:
Associate degree. Minimum one year of experience in Higher Education, K-12, or customer service setting working with high school students. Experience with preparing/delivering presentations. Public speaking skills. Strong computer skills (Microsoft Office Suite) Must have reliable transportation and ability to transport materials and equipment to and from events. Must be able to work a flexible schedule with some evenings and early mornings required.
Welcoming. Respectful. Inclusive. Together, we are FRCC.

This is a Seasonal position

Purpose of Position:

The Group Enrollment Representative will be responsible for providing ongoing support to the GPC leadership team through various tasks including developing and maintaining department reports, processing new cases, creating and maintenance of instruction files, QC account receivables, and working on projects as assigned.

Essential Job Functions:

* Compiles and analyzes data, creates reports, and provides information regarding function specific policies and procedures for applied use of management, tracking and control of processes, project and activities.
* Follows up on action items and activities in support of the department and/or function by projects and timelines.
* Perform a variety of routine office duties involving typing, record and file maintenance, data entry, processing, and running/processing reports as needed.
* Utilizes software and/or specific to the functional area to compile, maintain and generate reports, statistics, timelines, graphs, correspondence, and presentations.
* Assist in auditing reports, monthly invoicing, and month-end process.
* Assist with the processing of New Case Submissions, Employee Change Requests, Employer Terminations, and Account Receivable.
* Performs other business tasks or functions as assigned.

Knowledge, Skills, and Abilities-

* Minimum of 3 years of administrative support.
* Health insurance industry experience preferred.
* Intermediate to Advanced MS Excel, Word, and Outlook Required.
* Strong attention to detail, planning, and organization skills required.
* Ability to work in a fast pace environment.
* Handle multiple priorities and demands with frequent interruptions.
* Work independently on tasks or projects which support the job role.
* Must have excellent verbal and written communication skills.
* Onsite regular attendance and punctuality are essential functions of the job.

Educational Requirements:

* Minimum High School diploma or equivalent.

Physical Requirements:

* This position requires sitting 90% of the time.
* Must be able to walk, utilize stairs, bend, stoop and lift to 25 lbs.
* Requires close vision and the ability to hear phone conversations and speak clearly to the caller.
* Utilize fingers, hands, and arms to feel and manipulate.
* Working environment is stable and noise level is moderate.

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Under general supervision, the Enrollment Representative II processes and maintains enrollment information for TRICARE beneficiaries in accordance with applicable laws, rules, and contracts. Researches and resolves intermediate level inquiries from other departments, Government personnel, other contractors, and beneficiaries.
• Demonstrates regular, reliable and predictable attendance.

• Processes new enrollment applications, change requests, plan changes and voluntary disenrollments by validating beneficiary eligibility status, applying government mandated policies and procedures, and keying relevant enrollment record information into government systems.

• Determines appropriate Primary Care Manager (PCM) assignment by analyzing and applying complex Memorandum of Understanding (MOU) contract rules.

• Develops and maintains a comprehensive knowledge of all Health Net Enrollment policies and procedures as well as TRICARE plan types and Government policies.

• Multitasks between various TRICARE plan types (Prime, TRICARE Reserve Select, TRICARE Retired Reserve, TRICARE Young Adult, TRICARE Plus, etc.) throughout the day while maintaining accuracy, compliance and production standards.

• Maintains strict compliance timeliness standards through online workflow system and assigned workflow queues.

• Takes initiative and uses sound judgment in alerting management to non-standard enrollment requests that may jeopardize beneficiary health care coverage.

• Initiates telephone or written letter contact, utilizing the letter writing system, for application development or other communication with beneficiary in order to disclose or obtain important enrollment information.

• Documents appropriate enrollment actions and other relevant information in various system applications.

• Researches and resolves audit discrepancies.

• Must meet or exceed departmental standards for quality, productivity and teamwork.

• Researches and responds to priority/escalated cases.

• Mentors other Enrollment Representatives.

• Provides input for enrollment related policies and procedures.

• Works closely with Supervisor or Lead to identify and implement process improvement opportunities.

• May assist with testing new processes/procedures and system enhancements.

• May serve as back up to Enrollment Rep III/Lead.

• Tracks individual production via a production database.

• Other duties as assigned.

Education/Experience: High School diploma or equivalent required; college course work a plus. One year experience as an Enrollment Representative I or equivalent experience. Two to three years in a related field or production environment . Health care experience preferred.

Government Security/Clearance/Citizenship Requirements: Requires US citizenship and current security clearance

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** Enrollment Rep II HNGS-9

**LOCATION:** Rancho Cordova, California

**REQNUMBER:** 1329210