Automatically apply for jobs with Zippia

Upload your resume to get started.

Enrollment representative skills for your resume and career

Updated January 8, 2025

4 min read

Enrollment representative example skills

Below we've compiled a list of the most critical enrollment representative skills. We ranked the top skills for enrollment representatives based on the percentage of resumes they appeared on. For example, 22.4% of enrollment representative resumes contained home health as a skill. Continue reading to find out what skills an enrollment representative needs to be successful in the workplace.

15 enrollment representative skills for your resume and career

1. Home Health

Here's how enrollment representatives use home health:

Processed Medicare applications for hospitals, skilled nursing facilities, hospices and home health agencies.
Research and compared hospitals, home health agencies, and nursing homes for existing beneficiaries.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how enrollment representatives use customer service:

Utilized critical thinking and problem-solving skills to address and resolve customer issues and ensure a positive experience with exceptional customer service.
Provided excellent customer service to all hospital, facility, and group contacts on credentialing guidelines and required documentation.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how enrollment representatives use data entry:

Updated personal information in the system; performed data entry according to aggressive productivity standards.
Created and implemented a reference guide/cheat sheet for data entry operations.

4. Patients

Here's how enrollment representatives use patients:

Performed insurance/billing clerical duties, including reviewing and verifying patients account information against insurance program specifications.
Take a high volume of inbound calls, to assist patients with the card activation of their prescription discount cards.

5. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how enrollment representatives use cms:

Improved timeliness standards within the CMS established protocol and procedures resulting in the exceeding of departmental standard for data accuracy.
Initiated and triggered exhibits/correspondence to new and existing membership to comply with CMS guidelines.

6. Enrollment Process

Here's how enrollment representatives use enrollment process:

Collected proper documents to complete enrollment process Scanned and enter necessary info for state and federal completion of application.
Managed the enrollment processes for client employer, including determining eligibility, enrolling members and maintaining membership files.

Choose from 10+ customizable enrollment representative resume templates

Build a professional enrollment representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your enrollment representative resume.

7. Transactional Data

Here's how enrollment representatives use transactional data:

Reconciled eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes.

8. Health Insurance

Here's how enrollment representatives use health insurance:

Determined eligibility for enrollment of health insurance and processed corresponding applications into the company information system.
Processed applications and responsible in approving/denying applications for proper health insurance

9. Member Correspondence

Here's how enrollment representatives use member correspondence:

Prepared, processed, and maintained new member or group enrollments working with various types of member correspondence.
Work with various type of member correspondence.

10. Enrollment Applications

Here's how enrollment representatives use enrollment applications:

Reviewed applications for completeness and entered enrollment applications in MHS system in accordance with department's monthly reconciliation calendar.
Interpreted and processed manual enrollment transactions received from multiple sources and in varied formats including reports and enrollment applications.

11. Financial Obligations

Here's how enrollment representatives use financial obligations:

Assisted potential and/or current students in understanding their financial obligations & appropriate timing obligations in line with program commitments.
Provided students with ethical, timely and accurate educational program information including review of financial obligations.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how enrollment representatives use outbound calls:

Dial America is a telemarketing company that takes inbound and outbound calls for different clients including Life Lock.
Handled inbound and outbound calls, followed up with customer questions, and resolved customer complaints.

13. Member Eligibility

Here's how enrollment representatives use member eligibility:

Researched and reconciled member eligibility discrepancies identified via the daily Warnings and Errors Report and the Reconciliations Report.
Assisted member service department with any member eligibility and/or enrollment status questions.

14. Medicare Advantage

Here's how enrollment representatives use medicare advantage:

Verify that all eligibility requirements are met prior to entering applications and billing data in BCBS Medicare Advantage enrollment system.
Reviewed and enrolled eligible individuals in the Medicare Advantage plan and entered information into the market Prominence System.

15. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how enrollment representatives use financial aid:

Assist students in completing program applications and financial aid applications; process all necessary applications and supporting documents for admissions.
Processed student drop requests and university withdrawals in accordance with university policy and federal financial aid regulations.

5 Enrollment Representative resume examples

Build a professional enrollment representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your enrollment representative resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Enrollment Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of enrollment representative skills to add to your resume

The most important skills for an enrollment representative resume and required skills for an enrollment representative to have include:

Home Health
Customer Service
Data Entry
Patients
CMS
Enrollment Process
Transactional Data
Health Insurance
Member Correspondence
Enrollment Applications
Financial Obligations
Outbound Calls
Member Eligibility
Medicare Advantage
Financial Aid
Group Data

PCP
Inbound Calls
HIPAA
Health Plan
Customer Inquiries
Group Enrollments
Family Health
CHP
Enrollment Issues
Open Enrollment
Enrollment System
Enrollment Database
Educational Programs
Professional Knowledge
Call Tracking
Facets

Hippa
Plan Changes
Tricare
Cobra
Student Appointments
Insurance Applications
Student Issues
Billing Issues
Admissions Process
HMO
Enrollment Forms
Student Retention
Professional Rapport
Federal Regulations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs