Enrollment representative work from home jobs

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. Provide impeccable customer service Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing regulations. Work closely with other internal staff and departments to deliver high level of service to customers. Process agency brokerage shipments. Ensure all government and organizational policies are followed. Performs other duties as assigned. Paid Training Provided. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary. HS Diploma or GED required. No industry experience required. No work experience required. Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with internal staff, management of all levels, internal departments. Must possess customer service skills, knowledgeable of Microsoft Suite, and is computer literate. Can function is a fast - paced working environment. Preferred Qualifications: Currently offering an additional temporary $3.00 per hour pay premium during a surge in volume, subject to removal with 30 days' notice. Some openings will offer variable remote with some work from home opportunity and some in the office work. Those jobs with variable remote options will require onsite work for 5-6 months, or until dept. standards and metrics are met dependent on policy Pay Transparency: Our diverse offerings support your career goals with benefits, specialized training, and advancement opportunities. Employee compensation acknowledges individual contributions, encourages performance, and fosters teamwork, with benefits available immediately. Pay: $15.50/hr Additional Details: Possible day shifts Mon - Fri 6am -2:30pm, Mon - Fri 8 am - 5pm, Tues - Sat 6am - 2:30pm or Mon =- Fri 7 am - 4:30pm FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Salary: $50,000 - $55,000 + Excellent Benefits Benefits: Health Insurance, 401k w/ match, Paid Holidays, Paid Time Off Job Type: Full-Time | 100% Remote Typical Hours: Monday-Friday, 40 hours/week Start Date: ASAP Sponsorship is not available Medicare & Medicaid Enrollment Representative Description Join our client's mission-driven healthcare team and help providers deliver essential care to communities in need. In this fully remote role, you will serve as the Medicare and Medicaid enrollment expert for healthcare organizations and group practices across multiple states. You'll work closely with clients and internal account representatives to manage the full enrollment process, maintain compliance, and resolve issues quickly - helping patient access to care. This is a great opportunity to grow with an organization that values expertise, efficiency, and client satisfaction, with paths for upward mobility as the company continues to grow. Medicare & Medicaid Enrollment Representative Responsibilities • Handle Medicare and Medicaid enrollments for providers and locations across multiple states • Monitor and update provider data to maintain compliance • Partner with account reps to deliver smooth onboarding and on-going support experience • Provide training on Medicare, Medicaid, and related requirements • Track progress, resolve issues, and keep clients informed • Document all enrollment activities and communications with external and 3rd-party contacts • Identify trends, recommend improvements, and support organizational meetings as needed Medicare & Medicaid Enrollment Representative Qualifications • 2+ years of Medicare & Medicaid provider enrollment experience required • Strong communication and organization skills in a high-volume setting required • Proficiency in Excel, databases and portals (e.g. PECOS, NPPES, NPI registry) required

Full-time Description Patient Enrollment Representative (Outbound Sales) Job Type: Non-exempt - Full-time Schedule: Monday to Friday Pay Range: $23.00 - $25.00 Hourly + Monthly bonus opportunity of $400-2,500 Reports to: Enrollment Specialist Team Lead This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. Summary We are seeking a persuasive, patient-focused sales professional to join our team as a Patient Enrollment Representative (Outbound Sales). In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration, helping them understand the benefits of Lumata Health's care management program and motivating them to enroll. This is a high-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives. Requirements Essential Functions Make a high volume of outbound calls daily (80+ minimum) to prospective patients. High-volume role, typically 80+ outbound calls per day, with an expectation of 10+ enrollments daily. Educate patients on program benefits and overcome objections to secure enrollment. Use persuasive but compassionate communication to drive action while maintaining patient trust. Guide patients through the enrollment process, ensuring accurate information is collected. Confirm that patients successfully transition to their first scheduled care call. Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance. Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum). Achieve conversion and activation targets tied to patient growth metrics. Be accountable for results related to outreach, enrollments, and bounce prevention. Share best practices with peers and team leads to optimize outreach effectiveness. Participate in training and feedback sessions to improve objection handling and enrollment success. Partner with leadership to refine scripts, workflows, and patient messaging. Education and Experience 1+ year of sales experience (inside sales and/or call center experience in a telehealth, insurance, or pharmacy services company is preferred). Experience in eye care, healthcare, or digital health is a plus. Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology. Required Skills Strong sales instincts - persuasion, objection handling, closing. Empathy and patient focus - ability to balance metrics with compassion. Excellent verbal and written communication skills. High resilience in a quota-driven environment with frequent rejection. Strong organizational skills with attention to detail in documentation. Physical Requirements Ability to work independently in a fully remote environment. Physical requirements Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) Prolonged periods of sitting at a desk and working on a computer Must be able to hear, speak, call and virtually meet Must be able to communicate both verbally and in writing Work Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. Benefits At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you'll be a part of that growth! Medical, Dental and Vision Paid time off Parental leave ... more additional benefits Who we're looking for: Mission driven Curious Loves learning and developing skills Team player (though we understand you need focus time, too) Why Join Us? At Lumata Health, you'll be part of a forward-thinking team that is dedicated to reshaping the future of healthcare. We offer comprehensive benefits, and opportunities for professional development. Join us in making a significant impact on patient care and engagement. Our Culture At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Collaboration: Stay connected through regular team meetings and open communication. Inclusivity: A diverse team where everyone feels welcome and valued. Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. Recognition: Regular feedback, performance incentives, and growth opportunities. Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized. Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: ******************* (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Disclaimer: This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives. Salary Description $23.00 - $25.00 Hourly + Monthly bonus opportunity

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. Salary Range: $18-22/hr This position supports our SDC business. Sterilization and Disinfection Control division manufactures and sells biological and chemical indicators that assess the effectiveness of sterilization and disinfection processes for pharmaceutical, healthcare, and dental industries. Job Summary The Temporary Customer Service Representative will be responsible for a critical outbound calling campaign focused on assisting existing customers with maintaining a high level of compliance with their Mail-in Biological Monitoring Services. This role is a key driver for ensuring customer compliance to State and Local Health Board requirements, CDC recommendations, and continuity of service. The ideal candidate will be a self-motivated and results-oriented individual with a strong focus on customer service, excellent communication skills, and the ability to manage a high volume of outbound calls. Duties/Responsibilities Make 75-100 outbound calls daily to a provided list of existing customers whose Mail-in Biological Monitoring Services accounts are not enrolled in automatic renewal. Utilize a provided script to explain the benefits of auto-renewal and guide customers through the enrollment process. Clearly and professionally communicate the importance of maintaining compliance with sterilization testing services. Answer customer questions related to their services, billing, and the auto-renewal process. Accurately document customer interactions and update account information in the CRM system (currently NetSuite). Collaborate with the existing customer service team as needed for complex inquiries or escalations. Meet or exceed daily and weekly targets for the number of sterilizers enrolled in auto-renewal. Experience/Education Two years in a customer service, sales, or outbound call center environment. Knowledge and Skillsets Required Skills: Strong verbal communication skills with a clear and professional phone demeanor. Proficiency in using a CRM system (e.g., Salesforce, HubSpot, NetSuite) and other relevant software. Ability to work independently and manage time effectively in a remote working environment. High level of attention to detail for accurate data entry and documentation. Resilience and a positive attitude when facing customer objections. Technical Requirements: Reliable high-speed home/remote internet connection. Dedicated quiet workspace for making professional calls. Necessary computer hardware, dual monitors, headset, etc. will be provided by Mesa Labs Mesa Labs is an Equal Employment Opportunity Employer. Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.

TruBridge is seeking a Provider Enrollment Representative to join our growing team of professionals. The main functions of this role include: Initiating the enrollment and credentialing process for health care provider applications and complies and processes data in compliance with program requirements. This position ensures thorough and timely verification of all provider credentials and application materials. This will include, but not be limited to, responsibility for credentialing new and established health care providers, and the maintenance of information including primary source verification, provider follow-up, data collection, data entry, and document file review and provider update requests. Responsibilities Support the Performance Improvement process. Utilize provider enrollment software to track and follow up on enrollment applications. Assist the Director in the development, implementation, and maintenance of physician enrollment processes. Create and revising enrollment forms, as necessary. Research and establish process for new payer contracts an or new states as they arise. Qualifications One plus years of experience in healthcare Attention to detail is a must Knowledge and/or experience reviewing provider enrollment applications. Knowledge of a variety of payers and their systems/ processes (Medicare, Medicaid, Blue Cross, etc) Experience working with CAQH, One Health Port, and PECOS a plus Why join our team? If you join us, you will receive: Work remotely with a work/life balance approach Robust benefits offering, including 401(k) Generous time off allotments 10 paid holidays annually Employer-paid short term disability and life insurance Paid Parental Leave

This position is full time remote depending on candidate location within the US. The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? Position Responsibilities: Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty Meet quality expectations to ensure a positive client experience Meet productivity expectations to maximize team service levels Provide effective and timely resolution of a range of customer inquiries Strike a positive and cooperative tone with both customers and coworkers Strive for first-call resolution of customer issues Translate scenarios that require problem resolution to positive service experiences Strengthen the perception of MANULIFE in the marketplace Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently Complete ongoing training to stay abreast of product, industry, service and policy changes Other duties as assigned Required Qualifications: Post-secondary education or high school diploma Customer Service or Financial Services experience a plus Ability to thrive in a lively working environment and manage multiple tasks Outstanding verbal communication skills and strong telephone etiquette Possess the ability to multi-task Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment Demonstrated problem resolution skills Effective listening skills Demonstrated computer efficiency Outstanding customer service skills Business writing skills Preferred Qualifications: Current SIE, Series 6 or 7, Series 63 Working knowledge of IRAs & other retirement products When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you must be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location USA, Virginia - Full Time Remote Working Arrangement Remote Salary range is expected to be between $38,550.00 USD - $64,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

About the job Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. We have a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time. A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary. Responsibilities Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem. Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews. Follow communication and security procedures, guidelines, and policies including all known PI procedures. Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs. Qualifications Previous customer service experience. Strong verbal and written communication skills Experience multi-tasking in a fast-paced and changing environment Proactive, organized, and detail oriented Self-starting professional with a positive attitude Empathetic communicator with a customer-focused mindset Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers' needs, and make suggestions to improve processes and customer service Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs Computer-literate and proficient in Microsoft Excel / Google Drive Previous Salesforce and or Zendesk experience is a plus, but not required Benefits We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately A friendly, fun, and collaborative work environment that allows for frequent exposure to executives The opportunity to make an immediate impact as a part of a fast-growing company The target base compensation for this role is $45,000 - $69,000 / yr.

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. The Head of Customer Support will lead Mudflap's evolving 24/7 support organization, driving operational excellence, team development, and an exceptional customer experience. This leader will oversee a fully remote team of U.S.-based agents and team leads, with a focus on scaling systems, processes, and culture across time zones. Reporting to the Co-Founder / Head of Product, this role is uniquely positioned to bring the voice of the customer into product development and help close the loop between user experience, feedback, and innovation. The ideal candidate combines strategic leadership with hands-on execution, thrives in a fast-paced environment, and has a proven track record of building and energizing distributed support teams that consistently deliver outstanding service. We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed. Expectations (In this role, you will): * Have full ownership of the Customer Support function, processes, and tools * Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support * Ensure the delivery of thorough training on product/feature updates as they roll-out * Continually audit and optimize our interviewing and on-boarding processes * Partner with our People leadership to develop thoughtful career-pathing for agents and team leads Experience (What we look for): * Customer Obsession! It's our #1 company value and the North Star for our Customer Support team * Excellent operations and systems thinking skills * Background leading support for payments/transactions products (preferred) * Familiarity with the pace and ambiguity of growth-stage startups * 5+ years of people management experience * 7+ years of experience working with Zendesk, Hubspot, chat platforms or similar ticketing platforms * Bachelor's degree or higher required Perks and Benefits (What we offer): * Competitive salary and equity in a high-growth startup * Multiple health benefit options * Responsible Time Off * 401(k) matching * Opportunities and support for major career growth * Annual Company offsite event (Mudfest!) The salary range for this role is $175,000 - $230,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: * Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do * Make it Count: Act like an owner by focusing on the impact of your work * Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates * Sweat the Details: We keep our standards high and achieve them by paying attention to every detail * Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible

Job Title: Remote Customer Support Representative Hourly Pay: $17 - $23/hour We're looking for friendly, dependable individuals to join our team as Remote Customer Support Representatives. In this role, you'll work from home and help customers by phone, email, or chat, handling questions about orders, accounts, and general service information. You'll be the first point of contact for many customers, offering timely support and ensuring they feel heard and assisted. This is a great opportunity if you enjoy helping others and want a stable, flexible remote job with room to grow. Job Responsibilities: Respond to inbound calls, chats, and emails about customer accounts or services Share product details, resolve basic issues, or update order status Use internal tools to log customer conversations and update records Follow easy-to-use scripts and step-by-step documentation Route more complex issues to the right team or department when needed Maintain a calm, helpful tone during every interaction Qualifications: Friendly, professional communication and writing skills Able to multitask while navigating computer tools Dependable, focused, and comfortable working independently Quiet home workspace and stable internet connection Prior experience in customer service or support roles is helpful but not required Perks & Benefits: Competitive hourly pay: $17 - $23 100% remote with flexible scheduling Paid training and ongoing support Supportive and collaborative team culture Opportunities for advancement into senior support or team lead roles

Job TitleCustomer Support Representative About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity Overview: Join Revvity's dynamic Reproductive Diagnostic Software Services Team and launch your career in healthcare technology while making a meaningful impact as a Customer Service Representative! You'll receive comprehensive training on cutting-edge medical technology, build lasting relationships with healthcare professionals, and directly support life-changing reproductive health programs. Enjoy excellent work-life balance with a 9:00 AM - 5:30 PM CST schedule, professional development opportunities, and the chance to travel (5-10%) for hands-on learning experiences in Texas and Akron, Ohio. Role & Responsibilities: Responds to incoming phone calls, emails, and system submitted support requests Troubleshoot and recreate reported issues in software and applications Document incoming support requests in designated call system Escalate issues per defined process Assist program support in researching and responding to customer requests Additional tasks as assigned Basic Qualifications: High school diploma A minimum of 2 years' experience in customer support Preferred Qualifications: Associates degree 3 years' experience in customer support Knowledge of hospital systems and processes Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint) Experience with Customer Management and Support tools Ability to contribute to solutions which meet the needs of the business Ability to meet deliverable deadlines Excellent interpersonal, verbal, written, communications, and consulting skills Ability to adapt Working Conditions: Standard working hours 9:00am to 5:30pm CST with after hours or on-call support as needed on weekends and holidays. The base salary range for this full-time position is $36,500.00 - $45,500.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. #LI-JB1 What do we offer? We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time-Off Parental Benefits Compassionate Care Leave 401k with Company Match Employee Stock Purchase Plan Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact ********************.

Job DescriptionDescription: In a remote environment and under close supervision, the ASL Customer Care Representative is part of a supportive customer service-oriented team that handles incoming account-related or technical support-related calls in American Sign Language (ASL) from residential customers. By actively listening to the customer and asking appropriate follow-up questions he/she responds to inbound questions, problems, troubleshoots the root cause of the problem, and identifies the action required to resolve the customer's issue or other general and account-related services. The representative is expected to exceed the customer's expectations by providing exceptional service and maximizing opportunities to promote, offer, and sell additional or upgraded services to customers. Work is highly structured, measured, and monitored. Schedule changes and non-traditional hours require personal flexibility. All offers of employment for the ASL Customer Care Representative are contingent upon clear results of a thorough background check. Essential Functions Works in a remote environment, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative, and understanding their needs, requests, or problems. Answers inbound customer calls in ASL by video concerning one or more of the following issues: troubleshooting, billing, or questions about products and/or services. Determines the root cause of customer problems and uses available tools, systems, resources, customer information, and collaboration with other departments to identify the action required and resolve the issue. Educates customers on billing details, as well as policies and procedures concerning prices/billing/service to facilitate the acceptance of customer payments by phone (inclusive of applicable payment assistance fees) or educates the customer on other options to make payments at no charge. Provides seamless customer experience through the accurate documentation of call details and new account information into the computer system and completing any necessary forms required to request action by other departments. Closes sales and complete service orders when the customer expresses interest in additional products, features, and services. Corrects work orders that may have initially been input incorrectly Successfully completes job-related training. Examples include but are not limited to initial training; refresher training; product, service, and customer experience updates; and any applicable cross-training. Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes. Other duties as assigned. Requirements: Qualifications / Requirements Ability to communicate efficiently in American Sign Language High school diploma or equivalent Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem-solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout the organization Must be able to work in a remote, highly structured environment Strong computer skills and ability to navigate through multiple screens 1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred) At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred) Enthusiastic and personable Applicants with disabilities who may need a reasonable accommodation during the interview/hiring process should email ******************. Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.

The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. **Please note:** This will be an on-site position in Toledo, OH. Candidates must be available to work on site Monday through Friday. **Primary Responsibilities:** + Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. + Assist with any additional service area based on business needs or performs special projects as needed. + Answer inbound email contacts from customers. + Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. + Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. + Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. + Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. + Other duties and responsibilities as assigned. **Education and Experience:** + Level of Formal Education: High School diploma or equivalent, Bachelors preferred + Area of Study: Customer Service + Years of Experience: Minimum 3-5 years of experience in related field + Type of Experience: Customer Service, Sales Support + Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skills & Abilities: + Excellent verbal and written communication skills. + Ability to work as a team player + Time Management skills, ability to multi-task + Organizational skills + Good customer relationship building skills + Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action + Language Skills: Excellent communication in English (written and verbal) and interpersonal skills + Personal Attributes & Other/Preferred: + Strong customer service orientation + Self-Starter + Analytical + Able to succeed in an ambiguous environment **About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $18.39/hour to $21.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 98418

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. This position requires 3-4 days per week onsite in our Houston office. About the Role: We are looking for the kind of person who gets energized by helping others and solving puzzles. We want someone who loves digging into problems, finding clear answers, and delivering solutions that actually make someone's day better. We need to fill our team with someone who's passionate about technology, excited to troubleshoot with empathy, and ready to grow alongside a fast-moving software company in the automotive industry. You'll be the first line of connection for our customers - not just answering questions, but actively listening, learning, and guiding them to success. What You'll Do Tackle customer questions head-on with curiosity and enthusiasm - whether it's over phone, chat, or email - by quickly identifying issues and guiding customers toward effective, satisfying solutions. Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported - no matter how complex the challenge. Embrace transparency when helping customers navigate product issues by clearly explaining what's happening and what to expect next. Serve as the customer's voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. Keep records sharp and accurate by updating tickets, account details, and communication logs with care. Stay sharp on product features, industry trends, and customer service best practices - and bring that knowledge into every conversation. Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. Consistently meet or exceed performance goals that help us deliver best-in-class support. Jump in to support teammates when needed - we grow stronger together. This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. What You'll Bring A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred) Understand basic financial and accounting concepts with a business mindset Strong empathy for customers AND passion for growth Great interpersonal skills with a problem-solver mentality Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus) A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers A self-starter attitude with solid organizational skills and attention to detail Strong written and verbal communication skills Strong technical acumen 2 years experience in contact center 2 years experience with Zendesk The Tekmetric Way At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast as a team, remain curious, and take full ownership of our results - no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and value honest feedback as a tool for growth, you'll feel right at home here. We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, challenge assumptions (even your manager's), and push for better outcomes. This is a place for builders, not bystanders. Success here requires focus, follow-through, and a willingness to roll up your sleeves - but, if you're motivated by meaningful work and real results, the experience is deeply rewarding. You'll join a team that cares about the work, supports one another, and isn't afraid to take smart risks to achieve bold goals. If that fires you up rather than intimidates you - we can't wait to meet you! Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life-with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we're invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Who Are We: Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit comply.com The Role Comply is looking for a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and take our highly-rated customer support services to the next level! In this role, you will be responsible for acting as a liaison between Technical Support and Product Teams to advocate our client's needs, managing client account activation implementations to meet deadlines, and gathering customer feedback to improve processes. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues, has a “How Can I Help” mindset, and thrives in a fast-paced environment focused on providing an exceptional customer support experience. If you are genuinely excited to help customers, problem-solving comes naturally to you, and you strive to exceed customer support expectations, let's connect! This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization! Responsibilities: Perform set-up and configurations within the Comply platform to effectively activate new client accounts. Respond efficiently to customer inquiries and maintain exceptional customer satisfaction. Manage customer account activation implementations to ensure customer satisfaction and meet deadlines. Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform. Prioritize incoming customer support cases in a high-volume, fast-paced environment. Manage support case details in our case tracking system. Respond to customer questions, update clients on project status, and troubleshoot issues promptly. Collaborate daily with our Technical Support and Product Development teams to represent our customers' needs, both immediate and long-term. Manage multiple projects simultaneously, prioritize tasks, and reach deadlines. Provide efficient productivity and exceed client's expectations for support. Skills and Qualifications: Must be open to working multiple East Coast hour shifts including: East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday. East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday. East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday. Bachelor's Degree with 0-3 years of work experience Must be open to work evenings, occasional weekends, and/or holidays. Major in Accounting, Finance or Economics is a plus! Excellent customer-facing and communication skills, both written and verbal. Ability to accurately analyze and interpret data. Exceptional organizational and time management skills. Superior troubleshooting, resolution, and analysis skills. Ability to perform complex tasks and prioritize multiple projects. Previous experience in a high-volume call environment and/or customer support role is a plus! Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus! To learn more about our values, mission and the wide-range of perks offered to employees at COMPLY, visit ******************************** COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. COMPLY is aware of scammers posing as COMPLY employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers. To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit ******************************** Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

Customer Support Representative FLSA Classification: Hourly, Non-Exempt Reports to: Director, Customer Success Schedule: Monday - Friday during regular business hours in your timezone States Eligible for Hire: AK, AR, CO, DE, FL, ME, MA, MI, MN, NY, OH, OK, PA, SC, TX, UT, VA, WA **PLEASE NOTE THAT WHILE THIS IS A REMOTE POSITION, YOUR FIRST WEEK OF TRAINING WILL BE IN PERSON** Who We Are: ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers. Job Overview: We're looking for a Customer Support Representative to join our fully-remote team. This is the ideal role for an exceptional communicator who excels at improving a situation, can consistently keep a calm presence, and is fiercely passionate about going the extra mile to make customers' lives better. Job Responsibilities: Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Identify and employ the most efficient way to resolve concerns within set SLAs. Ensure that appropriate changes are made to resolve customers' problems. Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward. Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered. Ensure customer satisfaction with our products, services, support, and facilitate consistent positive interactions with our clients and partners. Prioritize urgent and time-sensitive issues and collaborate with internal teams to resolve the situation to the client's satisfaction within set SLAs. Assist clients with connecting integrations offered through our product. Assist clients with connecting 3rd party systems to our Channel Manager. Troubleshoot and help find resolutions with issues related to our products, services, and integrations. Stay updated and knowledgeable on our products and services. Manage administrative components of client accounts such as, but not limited to, updating client records and recording accurate and detailed notes. Maintain favorable metrics in handling tickets, calls, and customer satisfaction. Preferred Qualifications: 1+ year of experience with customer support or customer success, preferably in a B2B environment 1+ years of experience working with lodging property management software is preferred Strong listening and reading comprehension skills as well as the ability to relay information effectively in both oral and written form. A penchant for empathy, patience, and service with a customer focused mindset. Demonstrated experience solving complex problems through troubleshooting and appropriate decision making. Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results. Ability to adapt to changing situations and client needs and maintain composure and professionalism during customer interactions. Experience with Customer Support Software, Project Management Software, Multimedia Conferencing Software, and Office Productivity Software a plus. Knowledge and hands-on experience with SalesForce a plus. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Professional proficiency in English written and oral communication is a must. An area in your home with limited distractions that can act as a home office. Able to work on-call shifts What ThinkReservations Can Offer You: Remote first working environment Company Medical Insurance - We cover 100% of the employee only premium on the base plan! Dental, Vision, Short Term Disability, and Life Insurance available at a group rate 15 days PTO which increases throughout your tenure! Paid Sick Time that is accrued per bi-weekly pay period 8 Paid Company Holidays Bereavement, Voting and Parental Leave Access to 401K Company Plan Equipment stipend to help you set up your home office! A company provided computer with any associated technical equipment such as keyboard, mouse, external monitor, etc.

We're looking for a Customer Support Representative (CSR) to join our Global Customer Support team. In this role, you'll be the first point of contact for our customers, providing technical problem-solving and people skills to resolve issues quickly and enable clients to confidently use and advocate for Procore's platform. The primary goal of this role is to ensure customer success and satisfaction by delivering best-in-class support experiences. As a Customer Support Representative, you'll partner with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience via email, chat, and phone. Use your technical knowledge, collaboration skills, and positive attitude to resolve customer challenges and promote the value of our platform. Join our Support organization, where we'll actively support your professional development, opening up numerous opportunities for long-term career growth. This position reports into the Manager, Customer Support and is a fully remote role based within 50 miles of Austin or Denver. We're looking for someone to join us immediately. What You'll Do: * Deliver best-in-class customer experiences by actively managing cases through phone, chat, and email, enabling customers to achieve their goals with Procore's software. This is our top priority for you. * Troubleshoot and resolve technical issues promptly by diagnosing root causes and finding accurate answers through established resources and knowledge bases. We'll rely on you to be a proactive problem-solver. * Acquire and maintain a thorough understanding of Procore's business model, system, and technologies to effectively educate customers and optimize their use of our software products and integrations. You'll become a product expert. * Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality of service, customer satisfaction, and first-contact resolution rates. Your performance is essential to the team's success. * Partner with Procore Subject Matter Experts (SMEs) and various departments to resolve complex customer issues, leveraging strong collaboration skills to manage cases efficiently through to resolution. * Maintain diligent attention to detail and ensure the integrity of accurate documentation, consistent record-keeping, and customer data security in all interactions. * Convey Procore's culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards and building warm working relationships with coworkers and customers. What We're Looking For: * High School Diploma or GED is required, along with 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience. * Fluency in English is required for this role; this is subject to verification via assessment. * Proven ability to communicate optimistically, clearly, and professionally with clients to efficiently handle a wide range of inquiries. * Strong critical thinking skills with the ability to proactively assess situations, provide advice, and efficiently escalate client cases when appropriate. * Eagerness and ability to learn quickly, remaining agile and adaptable to our evolving product and technical processes and procedures. * Reliable self-starter with a strong work ethic, demonstrated excellent attendance, and time management skills in a remote work setting. * Strong multitasking capabilities with the ability to effectively self-manage your workload while consistently providing an extraordinary client experience. Additional Information Base Pay Range: 19.20 - 26.40 USD Hourly For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Customer Information Rep. to join our Deposit Support team in Halifax or Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Customer Information Representative is responsible for verifying set up and completing changes to all customer information records and deposit accounts on the Core System including but not limited to data entry, account coding, verification, and documentation. This individual will follow guidelines as established by state laws and Professional Bank Services Deposit Documentation Guidelines. Customer Information Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. This individual will follow procedures and policies and seek exception approvals as warranted. Essential Duties and Responsibilities Performs research and error correction. Responsible for return mail research and maintenance. Prepares, scans, and indexes financial documents. Supports correction and maintenance to all customer profiles, portfolios, and accounts. Verifies additional areas of maintenance changes. Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. Maintains various procedures as related to the area of responsibilities. Assists with the Customer Identification Program. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. Prepares miscellaneous reports assigned by Customer Information Manager and/or Customer Information Team Leader. Offers ideas and suggestions to expedite processes and provide positive impact changes to organizational operations. Follows all policies and procedures including adherence to CIP and Red Flag identity theft. Provides backup departmental support. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Supports crucial job functions for Disaster Recovery and business resumption. May occasionally work remotely (as directed by supervisor) to test and support live Disaster Recovery situations. Regular and predictable attendance is required. Education & Qualifications A high school diploma or equivalent; training relating to deposit accounts. A minimum of one (1) year of related experience normally required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; strong analytical ability; good interpersonal relations and communicative skills; good typing, computer skills including office suite; Excel; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory, and speaking skills. Equipment/Machines Computer (and a variety of financial related software systems, including Microsoft Office Products) Telephone Printer/copier/scanner Calculator Fax Machine Token-based access security devices Personal laptop or computer with sufficient bandwidth and virus and malware protection Personal Smart Phone Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.