Enrollment representative work from home jobs

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. Provide impeccable customer service Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing regulations. Work closely with other internal staff and departments to deliver high level of service to customers. Process agency brokerage shipments. Ensure all government and organizational policies are followed. Performs other duties as assigned. Paid Training Provided. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary. HS Diploma or GED required. No industry experience required. No work experience required. Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with internal staff, management of all levels, internal departments. Must possess customer service skills, knowledgeable of Microsoft Suite, and is computer literate. Can function is a fast - paced working environment. Preferred Qualifications: Currently offering an additional temporary $3.00 per hour pay premium during a surge in volume, subject to removal with 30 days' notice. Some openings will offer variable remote with some work from home opportunity and some in the office work. Those jobs with variable remote options will require onsite work for 5-6 months, or until dept. standards and metrics are met dependent on policy Pay Transparency: Our diverse offerings support your career goals with benefits, specialized training, and advancement opportunities. Employee compensation acknowledges individual contributions, encourages performance, and fosters teamwork, with benefits available immediately. Pay: $15.50/hr Additional Details: Possible day shifts Mon - Fri 6am -2:30pm, Mon - Fri 8 am - 5pm, Tues - Sat 6am - 2:30pm or Mon =- Fri 7 am - 4:30pm FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Salary: $50,000 - $55,000 + Excellent Benefits Benefits: Health Insurance, 401k w/ match, Paid Holidays, Paid Time Off Job Type: Full-Time | 100% Remote Typical Hours: Monday-Friday, 40 hours/week Start Date: ASAP Sponsorship is not available Medicare & Medicaid Enrollment Representative Description Join our client's mission-driven healthcare team and help providers deliver essential care to communities in need. In this fully remote role, you will serve as the Medicare and Medicaid enrollment expert for healthcare organizations and group practices across multiple states. You'll work closely with clients and internal account representatives to manage the full enrollment process, maintain compliance, and resolve issues quickly - helping patient access to care. This is a great opportunity to grow with an organization that values expertise, efficiency, and client satisfaction, with paths for upward mobility as the company continues to grow. Medicare & Medicaid Enrollment Representative Responsibilities • Handle Medicare and Medicaid enrollments for providers and locations across multiple states • Monitor and update provider data to maintain compliance • Partner with account reps to deliver smooth onboarding and on-going support experience • Provide training on Medicare, Medicaid, and related requirements • Track progress, resolve issues, and keep clients informed • Document all enrollment activities and communications with external and 3rd-party contacts • Identify trends, recommend improvements, and support organizational meetings as needed Medicare & Medicaid Enrollment Representative Qualifications • 2+ years of Medicare & Medicaid provider enrollment experience required • Strong communication and organization skills in a high-volume setting required • Proficiency in Excel, databases and portals (e.g. PECOS, NPPES, NPI registry) required

Full-time Description Patient Enrollment Representative (Outbound Sales) Job Type: Non-exempt - Full-time Schedule: Monday to Friday Pay Range: $23.00 - $25.00 Hourly + Monthly bonus opportunity of $400-2,500 Reports to: Enrollment Specialist Team Lead This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. Summary We are seeking a persuasive, patient-focused sales professional to join our team as a Patient Enrollment Representative (Outbound Sales). In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration, helping them understand the benefits of Lumata Health's care management program and motivating them to enroll. This is a high-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives. Requirements Essential Functions Make a high volume of outbound calls daily (80+ minimum) to prospective patients. High-volume role, typically 80+ outbound calls per day, with an expectation of 10+ enrollments daily. Educate patients on program benefits and overcome objections to secure enrollment. Use persuasive but compassionate communication to drive action while maintaining patient trust. Guide patients through the enrollment process, ensuring accurate information is collected. Confirm that patients successfully transition to their first scheduled care call. Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance. Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum). Achieve conversion and activation targets tied to patient growth metrics. Be accountable for results related to outreach, enrollments, and bounce prevention. Share best practices with peers and team leads to optimize outreach effectiveness. Participate in training and feedback sessions to improve objection handling and enrollment success. Partner with leadership to refine scripts, workflows, and patient messaging. Education and Experience 1+ year of sales experience (inside sales and/or call center experience in a telehealth, insurance, or pharmacy services company is preferred). Experience in eye care, healthcare, or digital health is a plus. Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology. Required Skills Strong sales instincts - persuasion, objection handling, closing. Empathy and patient focus - ability to balance metrics with compassion. Excellent verbal and written communication skills. High resilience in a quota-driven environment with frequent rejection. Strong organizational skills with attention to detail in documentation. Physical Requirements Ability to work independently in a fully remote environment. Physical requirements Must have a home office that is secure and free of distractions (HIPAA-compliant workspace) Prolonged periods of sitting at a desk and working on a computer Must be able to hear, speak, call and virtually meet Must be able to communicate both verbally and in writing Work Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. Benefits At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you'll be a part of that growth! Medical, Dental and Vision Paid time off Parental leave ... more additional benefits Who we're looking for: Mission driven Curious Loves learning and developing skills Team player (though we understand you need focus time, too) Why Join Us? At Lumata Health, you'll be part of a forward-thinking team that is dedicated to reshaping the future of healthcare. We offer comprehensive benefits, and opportunities for professional development. Join us in making a significant impact on patient care and engagement. Our Culture At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Collaboration: Stay connected through regular team meetings and open communication. Inclusivity: A diverse team where everyone feels welcome and valued. Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. Recognition: Regular feedback, performance incentives, and growth opportunities. Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized. Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: ******************* (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. Disclaimer: This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives. Salary Description $23.00 - $25.00 Hourly + Monthly bonus opportunity

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. Salary Range: $18-22/hr This position supports our SDC business. Sterilization and Disinfection Control division manufactures and sells biological and chemical indicators that assess the effectiveness of sterilization and disinfection processes for pharmaceutical, healthcare, and dental industries. Job Summary The Temporary Customer Service Representative will be responsible for a critical outbound calling campaign focused on assisting existing customers with maintaining a high level of compliance with their Mail-in Biological Monitoring Services. This role is a key driver for ensuring customer compliance to State and Local Health Board requirements, CDC recommendations, and continuity of service. The ideal candidate will be a self-motivated and results-oriented individual with a strong focus on customer service, excellent communication skills, and the ability to manage a high volume of outbound calls. Duties/Responsibilities Make 75-100 outbound calls daily to a provided list of existing customers whose Mail-in Biological Monitoring Services accounts are not enrolled in automatic renewal. Utilize a provided script to explain the benefits of auto-renewal and guide customers through the enrollment process. Clearly and professionally communicate the importance of maintaining compliance with sterilization testing services. Answer customer questions related to their services, billing, and the auto-renewal process. Accurately document customer interactions and update account information in the CRM system (currently NetSuite). Collaborate with the existing customer service team as needed for complex inquiries or escalations. Meet or exceed daily and weekly targets for the number of sterilizers enrolled in auto-renewal. Experience/Education Two years in a customer service, sales, or outbound call center environment. Knowledge and Skillsets Required Skills: Strong verbal communication skills with a clear and professional phone demeanor. Proficiency in using a CRM system (e.g., Salesforce, HubSpot, NetSuite) and other relevant software. Ability to work independently and manage time effectively in a remote working environment. High level of attention to detail for accurate data entry and documentation. Resilience and a positive attitude when facing customer objections. Technical Requirements: Reliable high-speed home/remote internet connection. Dedicated quiet workspace for making professional calls. Necessary computer hardware, dual monitors, headset, etc. will be provided by Mesa Labs Mesa Labs is an Equal Employment Opportunity Employer. Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.

TruBridge is seeking a Provider Enrollment Representative to join our growing team of professionals. The main functions of this role include: Initiating the enrollment and credentialing process for health care provider applications and complies and processes data in compliance with program requirements. This position ensures thorough and timely verification of all provider credentials and application materials. This will include, but not be limited to, responsibility for credentialing new and established health care providers, and the maintenance of information including primary source verification, provider follow-up, data collection, data entry, and document file review and provider update requests. Responsibilities Support the Performance Improvement process. Utilize provider enrollment software to track and follow up on enrollment applications. Assist the Director in the development, implementation, and maintenance of physician enrollment processes. Create and revising enrollment forms, as necessary. Research and establish process for new payer contracts an or new states as they arise. Qualifications One plus years of experience in healthcare Attention to detail is a must Knowledge and/or experience reviewing provider enrollment applications. Knowledge of a variety of payers and their systems/ processes (Medicare, Medicaid, Blue Cross, etc) Experience working with CAQH, One Health Port, and PECOS a plus Why join our team? If you join us, you will receive: Work remotely with a work/life balance approach Robust benefits offering, including 401(k) Generous time off allotments 10 paid holidays annually Employer-paid short term disability and life insurance Paid Parental Leave

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge! About the Role Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility. Responsibilities A customer-centric mindset. You'll play a major role in ensuring long-term customer satisfaction. The Customer Service Representative is providing the highest quality customer experience. To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them. Requirements Bachelor degree preferred Polished and professional demeanor with excellent verbal and written skills Must be comfortable handling a high volume of calls Punctual and consistent attendance is required Must be available for overtime or weekend hours, as needed Helpful demeanor with excellent phone skills Energetic and highly organized, shows initiative and takes ownership of issues Ability to multi-task with strong attention to detail Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased Benefits & Perks Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) Accrued PTO Life insurance Disability benefits Supplemental Optional Life Insurance Benefits FSA Options Optional HSA with Company Match 401k program with Company Match Fertility Assistance and Planning options Wellhub & ClassPass fitness platforms Comprehensive Pet Insurance options Financial Wellbeing & Student Loan Program access Access to additional Mental Health & Wellbeing resources Pre-tax Commuter/Transit Benefits Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to ******************* . Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. $16 - $16 USD By applying for this position, your data will be processed as per Rocket Lawyer .

Elevation Connect - PERFORMANCE FOR PURPOSE Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us. Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. This position are work from home in the United States. We have an exciting opportunity as a Customer Support Representative We are seeking a Customer Support Representative (CSR) who, through Qualify and Transfer (Q&T) can perform a free evaluation of our client's financial situation, asking about their debts, income, and monthly expenses to determine what debt-relief options they may qualify for. The CSR role is largely to explain your options (like debt settlement, consolidation, or credit counseling), educate the client on pros and cons, and then connect or refer them to third-party companies that provide the actual debt-relief services. The client's program is designed to address the growing financial stress faced by individuals struggling with overwhelming debt while also helping consumers regain stability and long-term financial control. We work closely with each person to understand their unique financial situation, reviewing their debts, income, and goals, and then collaboratively identify the most effective debt-relief strategies available. By forecasting the types of support and solutions needed, whether debt management, settlement, consolidation, or counseling, we ensure that clients are matched with the right resources at the right time, empowering them to overcome debt and rebuilding a healthier financial future. Essential Duties and Responsibilities: Conduct initial debt assessments by gathering information on a customer's debts, income, expenses, and financial goals to determine appropriate debt-relief options. Educate customers on available programs such as debt management, debt settlement, consolidation, credit counseling, and budgeting tools. Explain the benefits, risks, timelines, and costs associated with each debt-relief solution in a clear and transparent manner. Match customers with vetted third-party partner organizations that provide the specific services recommended based on the customer's financial profile. Guide customers through enrollment steps, including documentation requirements, account setup, and expectations for the program they choose. Respond to inquiries via phone, email, or chat, providing accurate information, support, and reassurance throughout the customer journey. Maintain detailed and accurate records of customer interactions, assessments, and referrals within the company's CRM system. Monitor customer progress, address concerns, and provide ongoing support or re-evaluations as financial circumstances change. Ensure compliance with all industry regulations, consumer-protection standards, and internal company policies. Deliver compassionate, judgment-free service, helping customers feel supported while navigating stressful financial challenges. Hours: Training will be conducted from 9:00 am to 5:30 pm eastern time Monday through Friday Production hours will be scheduled Monday through Friday from 9:00 am to 9:30 pm eastern time Availability to work should be anytime within this timeframe Training and production dates and hours of operation are subject to change Additional Information: Currently hiring for a target start date of December 19th, 2025 (this date could change) Position is full-time with benefits (medical, dental, vision) and holiday/sick pay. Pay rate is $14 to $15 per hour Requirements: You make it easy for our clients to succeed by building relationships through listening, anticipating and responding to their needs. You thrive on helping others succeed, ensuring that you are providing strong follow-through, a sense of urgency, and putting the client first. You believe in doing the right thing and putting our people and clients first. You are tenacious in everything you do, no matter what the challenges are, never giving up and always focused on achieving the goals ahead. You'll need to have: High School Diploma or GED, and College required Minimum 1 year of prior experience in a contact center, customer service, or sales role/financial services is highly advantageous Previous sales experience is a required Must possess excellent verbal, written and interpersonal communication skills Must be self-motivated and able to work effectively in a team environment Ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards Possess high level understanding of products and programs offered to members Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment Must possess ability to receive constructive feedback and demonstrate accountability Must possess critical thinking, problem solving skills and good judgment Must successfully complete required client training and assessments before filling the role. Some experience using a modern CRM Able to operate under high-pressure situations Even better if you have one or more of the following: Fluent in English + Spanish, verbal and written Fluent in English + French (French Canadian preferred), verbal and written Experience handling sensitive or complex customer situations Sales related customer facing experience A basic understanding of personal finance Background in financial services, debt relief, credit counseling, lending, or banking Strong problem-solving and data-gathering skills Work at Home Requirements: Stable high-speed Internet connection at home, must be able to pass a speed test Must have a quiet home office with a door, zero background noise Must have own computer and USB headset Technology Requirements: Windows PC Dual Core CPU (1.5GHz or better) 8GB RAM 20GB Free Disk space Windows 8.1, or 10 mac OS Intel Core i7, 2.3 Ghz 8GB RAM Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12 Chromebooks and Linux systems are not supported High-speed internet Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended) Latency from employee to data center should be under 150ms one-way Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable Satellite internet is not currently supported Wired USB Headset, camera and smartphone (for security ID only) required Elevation Connect will ALWAYS contact you directly for any information about your application. We will NEVER ask for fees or personal bank information in the interview process. Please be aware of scams.

Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain travel needs, making certain sensible desires that ensure a devoted consumer base. Takes possession of process as well as proactively interacts with client; fixes concerns; adapts communication strategy to straighten with customer necessities; jobs collaboratively throughout teams to instil consumer confidence and also build devotion. Stays abreast of all product/service augmentations, unit updates, and also improvements to criteria, optimizing efficiencies and productivity Understands travel record criteria; utilizes resources and also sources to make certain efficient as well as quick processing. Advertises best strategies as well as quality control, observes plans and methods, and supports specifications of work to ensure compliance. Maintains consumer documents in proprietary database, taking advantage of system functions to ensure correct article of data that takes full advantage of productivity. Monitors have job and also maintains updated client profile with timely entry newsworthy, support paperwork, as well as interactions. Provides customer service and uses sales strategies to preserve consumers; educates consumers about added-value products that might help them. Excels in a busy, dynamic workplace. Conduct numerous jobs and also browse bodies simultaneously. Represents our values and very high amount of professionalism and trust by means of regularly adhering to CIBT's Client Devotion, Specifications of Work, and also team effort; strives to meet team and individual functionality procedures. Various other duties as appointed. CAPABILITIES: The following proficiencies have been actually pinpointed as crucial for results in the function and are going to be described in the course of the analysis, responses, and assessment method. Unity: collaborating with people. Communication: presenting and also interacting relevant information Trouble solving: evaluating, composing and stating, proposing solutions, comprehending customer's demands. Organizing and Undertaking: supplying end results as well as meeting client desires, planning and arranging. Effort: taking possession of consumer relationship, seeking information, taking prompt action. Adapting and also Coping: adapting as well as reacting to alter, coping with pressures and also misfortunes. Know-how: discovering our bodies, products as well as procedure, remaining abreast of governing improvements. EDUCATION/ TRAINING AS WELL AS ADVENTURE: BA/BS or Associates Level as well as pair of years' knowledge or equivalent combo. Previous expertise operating in a call facility setting Very good: experience in premium retail, trip, hospitality, or even embassy/consulate relations EXPERTISE, SKILLS, POTENTIALS: Fluent in English with tough interaction as well as interpersonal skill-sets: crystal clear composed as well as verbal communication with demonstrated understanding of interaction methods as well as styles; verbalize clearly and briefly in a qualified and also congenial method without jargon or intricate language. Very desirable: fluency in second foreign language. Outstanding company and opportunity control skills: follow deadlines and conform to changing conditions; take care of higher amount while sustaining exceptional focus to detail; display personal work and self-edit. Capacity to problem handle; study relevant information and also apply expertise and offer answers. Capable to adapt to transforming circumstances and also prioritize work appropriately. Go-getter along with desire to reveal ownership as well as devotion to part. Skills along with computer program, knack for finding out brand new systems and devotion to data honesty. WORKING DISORDERS AND LOCATION: Office setting: direct exposure to personal computer monitors, working closely along with others in an open office environment. This role will be 100% remote/work from residence PHYSICAL DEMANDS: Sharp-sightedness; ability to see computer system screen for full shift, around 8 hours Sitting for extended amount of time Manual dexterity for running a computer system, computer keyboard and also mouse Promoting functioning a phone with capability to communicate thorough relevant information correctly and also clearly

Job Title: Remote Customer Support Representative Hourly Pay: $17 - $23/hour We're looking for friendly, dependable individuals to join our team as Remote Customer Support Representatives. In this role, you'll work from home and help customers by phone, email, or chat, handling questions about orders, accounts, and general service information. You'll be the first point of contact for many customers, offering timely support and ensuring they feel heard and assisted. This is a great opportunity if you enjoy helping others and want a stable, flexible remote job with room to grow. Job Responsibilities: Respond to inbound calls, chats, and emails about customer accounts or services Share product details, resolve basic issues, or update order status Use internal tools to log customer conversations and update records Follow easy-to-use scripts and step-by-step documentation Route more complex issues to the right team or department when needed Maintain a calm, helpful tone during every interaction Qualifications: Friendly, professional communication and writing skills Able to multitask while navigating computer tools Dependable, focused, and comfortable working independently Quiet home workspace and stable internet connection Prior experience in customer service or support roles is helpful but not required Perks & Benefits: Competitive hourly pay: $17 - $23 100% remote with flexible scheduling Paid training and ongoing support Supportive and collaborative team culture Opportunities for advancement into senior support or team lead roles

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution. This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset. Strong attendance habits Friendly and professional phone etiquette, expressing gratitude for customer participation Demonstrate excellent verbal and written communication Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality De-escalate customer issues and provide step-by-step solutions via phone, email and chat Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity Educate customers on applicable self-service options Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time Assist in preparation of daily, weekly or monthly reports Serve as a resource and effectively interact with all team members in order to resolve customers' needs Special projects and other duties as assigned Experience and Skills High school diploma or GED required Open availability One (1) or more years of customer service preferred Eager to continue to grow and develop skills and talents Prior call center experience preferred Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum Strong organizational skills with the ability to multi-task Learn and navigate software and computer use Pass several skills tests Adaptable to an ever-changing environment Ability to use a computer and headset

The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. **Please note:** This will be an on-site position in Toledo, OH. Candidates must be available to work on site Monday through Friday. **Primary Responsibilities:** + Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. + Assist with any additional service area based on business needs or performs special projects as needed. + Answer inbound email contacts from customers. + Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. + Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. + Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. + Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. + Other duties and responsibilities as assigned. **Education and Experience:** + Level of Formal Education: High School diploma or equivalent, Bachelors preferred + Area of Study: Customer Service + Years of Experience: Minimum 3-5 years of experience in related field + Type of Experience: Customer Service, Sales Support + Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skills & Abilities: + Excellent verbal and written communication skills. + Ability to work as a team player + Time Management skills, ability to multi-task + Organizational skills + Good customer relationship building skills + Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action + Language Skills: Excellent communication in English (written and verbal) and interpersonal skills + Personal Attributes & Other/Preferred: + Strong customer service orientation + Self-Starter + Analytical + Able to succeed in an ambiguous environment **About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $18.39/hour to $21.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 98418

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Job Description OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representative-coordinating payments and transactions with partners and associates across your designated region. This position requires strong communication, organizational, and analytical skills, as well as the ability to handle financial correspondence with precision and professionalism in a fast-paced, remote environment. Key Responsibilities Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution. Manage collections and overdue payments, including negotiating payment plans and settlements. Review and analyze account receivable reports to identify trends, risks, and areas for improvement. Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions. Develop and implement strategies to improve collection efficiency and minimize delinquency rates. Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction. Maintain accurate and up-to-date customer records, including payment logs and communication histories. Meet or exceed monthly collections and reconciliation targets while ensuring high service quality. Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates. Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols. Prepare and distribute payment notices, confirmations, and remittance details. Investigate and resolve payment discrepancies and transaction-related errors. Uphold confidentiality, transparency, and compliance across all customer and partner transactions. Requirements Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations. High School Diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred. Proven ability to manage financial documentation and client correspondence with accuracy. Excellent communication, negotiation, and relationship management skills. Strong analytical and problem-solving abilities with high attention to detail. Sound knowledge of Escrow laws and financial compliance frameworks. Ability to work independently and remotely, maintaining consistent productivity and professionalism. Qualifications Excellent customer service orientation and interpersonal communication. Financial acumen and familiarity with reconciliation, invoicing, and payment processing. Strong organizational and time management abilities. Integrity, reliability, and discretion when handling confidential financial information. Proven teamwork and adaptability in dynamic environments. Additional Information We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Customer Support Representative FLSA Classification: Hourly, Non-Exempt Reports to: Director, Customer Success Schedule: Monday - Friday during regular business hours in your timezone States Eligible for Hire: AK, AR, CO, DE, FL, ME, MA, MI, MN, NY, OH, OK, PA, SC, TX, UT, VA, WA **PLEASE NOTE THAT WHILE THIS IS A REMOTE POSITION, YOUR FIRST WEEK OF TRAINING WILL BE IN PERSON** Who We Are: ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers. Job Overview: We're looking for a Customer Support Representative to join our fully-remote team. This is the ideal role for an exceptional communicator who excels at improving a situation, can consistently keep a calm presence, and is fiercely passionate about going the extra mile to make customers' lives better. Job Responsibilities: Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Identify and employ the most efficient way to resolve concerns within set SLAs. Ensure that appropriate changes are made to resolve customers' problems. Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward. Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered. Ensure customer satisfaction with our products, services, support, and facilitate consistent positive interactions with our clients and partners. Prioritize urgent and time-sensitive issues and collaborate with internal teams to resolve the situation to the client's satisfaction within set SLAs. Assist clients with connecting integrations offered through our product. Assist clients with connecting 3rd party systems to our Channel Manager. Troubleshoot and help find resolutions with issues related to our products, services, and integrations. Stay updated and knowledgeable on our products and services. Manage administrative components of client accounts such as, but not limited to, updating client records and recording accurate and detailed notes. Maintain favorable metrics in handling tickets, calls, and customer satisfaction. Preferred Qualifications: 1+ year of experience with customer support or customer success, preferably in a B2B environment 1+ years of experience working with lodging property management software is preferred Strong listening and reading comprehension skills as well as the ability to relay information effectively in both oral and written form. A penchant for empathy, patience, and service with a customer focused mindset. Demonstrated experience solving complex problems through troubleshooting and appropriate decision making. Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results. Ability to adapt to changing situations and client needs and maintain composure and professionalism during customer interactions. Experience with Customer Support Software, Project Management Software, Multimedia Conferencing Software, and Office Productivity Software a plus. Knowledge and hands-on experience with SalesForce a plus. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Professional proficiency in English written and oral communication is a must. An area in your home with limited distractions that can act as a home office. Able to work on-call shifts What ThinkReservations Can Offer You: Remote first working environment Company Medical Insurance - We cover 100% of the employee only premium on the base plan! Dental, Vision, Short Term Disability, and Life Insurance available at a group rate 15 days PTO which increases throughout your tenure! Paid Sick Time that is accrued per bi-weekly pay period 8 Paid Company Holidays Bereavement, Voting and Parental Leave Access to 401K Company Plan Equipment stipend to help you set up your home office! A company provided computer with any associated technical equipment such as keyboard, mouse, external monitor, etc.

Customer Support Specialist (Remote) Join Crystora Dynamics and Make an Impact! About Crystora Dynamics: At Crystora Dynamics, we pride ourselves on delivering world-class engineering solutions with a focus on innovation, efficiency, and client satisfaction. Our culture is built around teamwork, professional growth, and putting our customers at the heart of everything we do. As a growing leader in civil engineering, construction, and architectural services, we are expanding our remote team to bring on a talented Customer Support Specialist who is eager to make a difference. Why Join Us? As a part of Crystora Dynamics, you'll be joining a passionate, customer-centric team that values collaboration and is dedicated to delivering excellence. Working remotely means flexibility for you, and our inclusive culture ensures that each team member's voice is heard and respected. We offer competitive compensation, comprehensive benefits, opportunities for career growth, and a supportive work environment that encourages you to thrive. Role Overview: The Customer Support Specialist will serve as the primary touchpoint for our customers, ensuring their needs are met with professionalism, empathy, and efficiency. This role is ideal for someone with strong problem-solving abilities, technical know-how, and the drive to improve our customer experience. Key Responsibilities: - Prompt Response & Resolution: Engage with customers through phone, email, or live chat, responding to inquiries, troubleshooting issues, and ensuring quick, efficient solutions to their needs. - Complaint Management: Address and resolve customer complaints, aiming for positive outcomes that maintain and enhance customer relationships. - Accurate Documentation: Keep meticulous records of customer interactions, noting details on complaints, inquiries, resolutions, and feedback to aid in trend tracking and improvement. - Cross-Department Collaboration: Work closely with Sales, Technical Support, and other departments to provide holistic solutions that enhance the customer journey. - Product Guidance & Recommendations: Assist customers with product and service recommendations, guiding them through usage to ensure a seamless experience. - Customer Education: Offer step-by-step guidance to customers, explaining best practices, and assisting with troubleshooting to enhance their satisfaction and product familiarity. - Continuous Improvement Initiatives: Actively participate in identifying areas for service improvement, sharing ideas to streamline processes, and elevating customer satisfaction levels. - Customer Satisfaction Tracking: Conduct periodic satisfaction surveys to gather insights, suggestions, and areas of improvement for our support services. Skills and Qualifications: - Exceptional Communication: Strong verbal and written skills, able to clearly explain solutions and technical information to customers of varying familiarity levels. - Empathy and Patience: A customer-first mindset with a calm, empathetic approach, especially when handling challenging situations. - Problem-Solving Abilities: Resourceful and proactive, able to assess situations and implement practical solutions for complex customer issues. - Technical Proficiency: Familiarity with CRM systems, customer support software, and basic technical knowledge to troubleshoot common customer issues. - Organizational & Time Management Skills: Able to handle multiple tasks efficiently in a fast-paced, dynamic environment, and prioritize effectively. - Adaptability: Thrives in a dynamic work environment, with the flexibility to adjust to evolving business needs. Requirements: - High school diploma or equivalent; a degree in a relevant field is advantageous. - Proven experience in a customer support role, preferably within the technology, SaaS, or engineering industries. - Familiarity with Microsoft Office Suite and a quick learner when it comes to software tools. - Ability to work independently in a remote setting and manage time effectively. - A positive attitude, willingness to learn, and a commitment to professional growth. Benefits of Working at Crystora Dynamics: - Remote Flexibility: Enjoy a fully remote role, providing the autonomy and balance that modern professionals seek. - Competitive Pay & Benefits: Attractive salary package, health benefits, retirement plans, and paid time off. - Professional Development: Access to training resources, mentorship, and career progression pathways. - Collaborative Team Environment: Join a team where innovation is encouraged, and every employee's contributions are valued. If youre passionate about customer service and looking to make an impact in a remote, growth-oriented environment, Crystora Dynamics would love to hear from you!

We're looking for a Customer Support Representative (CSR) to join our Global Customer Support team. In this role, you'll be the first point of contact for our customers, providing technical problem-solving and people skills to resolve issues quickly and enable clients to confidently use and advocate for Procore's platform. The primary goal of this role is to ensure customer success and satisfaction by delivering best-in-class support experiences. As a Customer Support Representative, you'll partner with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience via email, chat, and phone. Use your technical knowledge, collaboration skills, and positive attitude to resolve customer challenges and promote the value of our platform. Join our Support organization, where we'll actively support your professional development, opening up numerous opportunities for long-term career growth. This position reports into the Manager, Customer Support and is a fully remote role based within 50 miles of Austin or Denver. We're looking for someone to join us immediately. What You'll Do: * Deliver best-in-class customer experiences by actively managing cases through phone, chat, and email, enabling customers to achieve their goals with Procore's software. This is our top priority for you. * Troubleshoot and resolve technical issues promptly by diagnosing root causes and finding accurate answers through established resources and knowledge bases. We'll rely on you to be a proactive problem-solver. * Acquire and maintain a thorough understanding of Procore's business model, system, and technologies to effectively educate customers and optimize their use of our software products and integrations. You'll become a product expert. * Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality of service, customer satisfaction, and first-contact resolution rates. Your performance is essential to the team's success. * Partner with Procore Subject Matter Experts (SMEs) and various departments to resolve complex customer issues, leveraging strong collaboration skills to manage cases efficiently through to resolution. * Maintain diligent attention to detail and ensure the integrity of accurate documentation, consistent record-keeping, and customer data security in all interactions. * Convey Procore's culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards and building warm working relationships with coworkers and customers. What We're Looking For: * High School Diploma or GED is required, along with 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience. * Fluency in English is required for this role; this is subject to verification via assessment. * Proven ability to communicate optimistically, clearly, and professionally with clients to efficiently handle a wide range of inquiries. * Strong critical thinking skills with the ability to proactively assess situations, provide advice, and efficiently escalate client cases when appropriate. * Eagerness and ability to learn quickly, remaining agile and adaptable to our evolving product and technical processes and procedures. * Reliable self-starter with a strong work ethic, demonstrated excellent attendance, and time management skills in a remote work setting. * Strong multitasking capabilities with the ability to effectively self-manage your workload while consistently providing an extraordinary client experience. Additional Information Base Pay Range: 19.20 - 26.40 USD Hourly For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

At SimplyInsured we are on a mission to eliminate fear in health insurance. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Job Summary: In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Must be available to work a PM shift from 10am - 6pm Mountain Standard Time Mon-Friday. What you'll do: Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience. What you'll bring: 1-2 years of experience in customer service or sales role Highly productive with good multitasking skills Passion for helping people - especially when it comes to their health Able to work in a high-volume contact center environment Familiarity working with support ticketing and/or support CRM software tools Fantastic oral and written communication skills Strong desire to help small businesses and their employees navigate health insurance questions What we offer: Generous stock option packages Competitive compensation “Take what you need” time off plan 100% Medical, Dental, and Vision Insurance coverage FSA plan 401k A values-based culture that invests in employee success Compensation: The base salary range for this position is $15.00 per hour Our Culture: We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote **SimplyInsured is hiring only in the United States at this time**

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Customer Information Rep. to join our Deposit Support team in Halifax or Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Customer Information Representative is responsible for verifying set up and completing changes to all customer information records and deposit accounts on the Core System including but not limited to data entry, account coding, verification, and documentation. This individual will follow guidelines as established by state laws and Professional Bank Services Deposit Documentation Guidelines. Customer Information Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. This individual will follow procedures and policies and seek exception approvals as warranted. Essential Duties and Responsibilities Performs research and error correction. Responsible for return mail research and maintenance. Prepares, scans, and indexes financial documents. Supports correction and maintenance to all customer profiles, portfolios, and accounts. Verifies additional areas of maintenance changes. Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. Maintains various procedures as related to the area of responsibilities. Assists with the Customer Identification Program. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. Prepares miscellaneous reports assigned by Customer Information Manager and/or Customer Information Team Leader. Offers ideas and suggestions to expedite processes and provide positive impact changes to organizational operations. Follows all policies and procedures including adherence to CIP and Red Flag identity theft. Provides backup departmental support. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Supports crucial job functions for Disaster Recovery and business resumption. May occasionally work remotely (as directed by supervisor) to test and support live Disaster Recovery situations. Regular and predictable attendance is required. Education & Qualifications A high school diploma or equivalent; training relating to deposit accounts. A minimum of one (1) year of related experience normally required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; strong analytical ability; good interpersonal relations and communicative skills; good typing, computer skills including office suite; Excel; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory, and speaking skills. Equipment/Machines Computer (and a variety of financial related software systems, including Microsoft Office Products) Telephone Printer/copier/scanner Calculator Fax Machine Token-based access security devices Personal laptop or computer with sufficient bandwidth and virus and malware protection Personal Smart Phone Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.