What is an enterprise account manager and how to become one

Updated January 8, 2025

5 min read

Quoted expert

Kaustav Misra Ph.D.

An enterprise account manager handles the relationship between a company and its key clients. They ensure that the client's needs are met and that the company delivers on its promises. The enterprise account manager serves as the main contact and builds strong client relationships, identifying opportunities for growth and negotiating contracts. Overall, the enterprise account manager contributes to the success of a company and its clients.

What general advice would you give to an enterprise account manager?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

I have spent almost two decades in the higher education industry and about a decade in administration. I often advised students, and it is astonishing to see how many of these students do not plan for their future. A good plan is a starting point to lead a good and successful career and life. Hence, by all means, it is worth noting that developing a future-oriented focus is important, so taking time to streamline the plan should be an important exercise for every graduate before they begin to do anything.

ScoreEnterprise Account ManagerUS Average

Salary

7.7

Avg. Salary $101,810

Avg. Salary $59,228

Stability level

6.4

Growth rate 5%

Growth rate 0.3%

Diversity

2.7

Race

American Indian and Alaska Native 0.24%

Asian 4.07%

Black or African American 3.24%

Hispanic or Latino 9.82%

Unknown 4.41%

White 78.23%

Gender

female 26.22%

male 73.78%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

4.4

Work life balance is poor

6.4 - fair

What are the pros and cons of being an enterprise account manager?

Pros

High earning potential through commissions and bonuses
Opportunities for career advancement, such as moving up to a regional or national account manager position.
Flexibility in scheduling and work location, as much of the job can be done remotely.
Often provided with a company car, phone, and laptop to better serve clients.
Job security, as businesses will always need account managers to maintain and grow their client base

Cons

Can involve long hours, including evenings and weekends when necessary to meet client needs
Travel can be frequent and exhausting, taking time away from family and personal life
Constantly staying up-to-date on industry trends and changes can be overwhelming
Can involve competing against other account managers or companies for the same clients
Job stability may be impacted by economic downturns or changes in company strategy

Key steps to become an enterprise account manager

Explore enterprise account manager education requirements

Most common enterprise account manager degrees

Bachelor's

82.5 %

Master's

7.8 %

Associate

6.8 %

Start to develop specific enterprise account manager skills

Skills	Percentages
Account Management	9.33%
CRM	7.45%
Cloud	6.30%
Analytics	5.55%
Client Relationships	5.39%

Complete relevant enterprise account manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New enterprise account managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an enterprise account manager based on U.S. Bureau of Labor Statistics data and data from real enterprise account manager resumes.

Research enterprise account manager duties and responsibilities

Lead informative product demonstrations for SaaS products over the web on a daily basis.
Manage customer security requirements for voice, data, and IP backbone networks, including physical and intelligent applications.
Deliver hosted & manage physical security using cloud enable solutions using video monitoring.
Enter and monitor opportunities in CRM system and with internal quoting tools.

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