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Enterprise account manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

James Wilkerson Ph.D.

Below we've compiled a list of the most critical enterprise account manager skills. We ranked the top skills for enterprise account managers based on the percentage of resumes they appeared on. For example, 9.3% of enterprise account manager resumes contained account management as a skill. Continue reading to find out what skills an enterprise account manager needs to be successful in the workplace.

15 enterprise account manager skills for your resume and career

1. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how enterprise account managers use account management:

Direct Account Management and Business Relationship responsibility for PwC's 200 domestic locations.
Provided comprehensive Account Management through interactive partnerships with all relevant customer teams.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how enterprise account managers use crm:

Document customer contacts within Microsoft Dynamics CRM database.
Deliver value proposition, handle objections, & maintain relevant and up to date information within web based CRM tool.

3. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how enterprise account managers use cloud:

Worked with C-level executives and their technical leadership teams to develop compelling cloud computing solutions.
Delivered hosted & managed physical security using cloud enabled solutions using video monitoring.

4. Analytics

Here's how enterprise account managers use analytics:

Demonstrated solid understanding of business, budgeting, current market environments, and product and performance analytics.
Performed account analysis in order to ascertain customer's site usage and interpret web analytics statistics.

5. Client Relationships

Here's how enterprise account managers use client relationships:

Develop new business opportunities leveraging network of customers, current client relationships and prospecting leads.
Established new business development and maintained existing client relationships, while identifying cross-selling opportunities.

6. Enterprise Sales

Here's how enterprise account managers use enterprise sales:

Manage all aspects of the complex enterprise sales cycle including creating a go-to-market plan to closing the opportunity.
Planned, developed, implemented, and executed new training processes during tenure on Enterprise Sales Team.

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7. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how enterprise account managers use healthcare:

Recognized as sales leader in Output Management Solutions in Healthcare, Manufacturing and Financial Services.
Dedicated to Fortune 500 companies across Energy, Retail, Pharmaceuticals, Healthcare, Electrical/Electronic Manufacturing

8. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how enterprise account managers use salesforce:

Developed strategic Salesforce account executive relationships that generated new business and $1.8M in new pipeline.
Utilized Salesforce to enter pertinent account information gathered from weekly, bi-weekly and monthly account reviews.

9. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how enterprise account managers use infrastructure:

Worked closely with the fiber division to light new buildings, optimize infrastructure sales for new clients within the building.
Highlight: Major projects included the network architecture and data infrastructure design and build of Valor Christian School.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how enterprise account managers use customer service:

Develop new accounts and maintain positive relationships with existing accounts through excellent customer service and strong industry knowledge.
Renewed same business worth $6M 3 years later, exhibiting outstanding customer service and attention to project delivery.

11. Trade Shows

Here's how enterprise account managers use trade shows:

Travel nationally for trade shows, training events, award events and utilized as a team leader.
Participate in conferences, trade shows and other events and effectively present Key Solution's software solutions.

12. Saas

Here's how enterprise account managers use saas:

Joined company upon acquisition of ScanAlert e-commerce website security to sell SaaS offerings.
Managed enterprise accounts (3Com, Apple, Pervasive) who purchased our partner relationship SaaS solution.

13. Sales Process

Here's how enterprise account managers use sales process:

Created service-based solutions based on assessment of client needs discovered through consultative Sales process.
Manage and execute sales process and activities effectively.

14. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how enterprise account managers use customer relationships:

Developed strong customer relationships and always looked for additional ways to improve selling techniques by hunting prospective territories.
Managed direct customer relationships through proposing and delivering custom human resource solutions across retail and manufacturing industries.

15. Customer Satisfaction

Here's how enterprise account managers use customer satisfaction:

Conducted quarterly business reviews with C- level executives to address critical business objectives to ensure account growth and optimal customer satisfaction.
Focus is on customer satisfaction and competitive takeover of information and application availability as well as information governance, software.

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What skills help Enterprise Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on enterprise account manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What soft skills should all enterprise account managers possess?

James Wilkerson Ph.D.

Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University

Verbal skills (both speaking and writing), negotiation skills, unfailing honesty, ability to empathize with clients' wants, and teamwork skills suitable for working collaboratively with sales and operations staff.

What hard/technical skills are most important for enterprise account managers?

James Wilkerson Ph.D.

Business Program Coordinator, Project and Supply Chain Management Program Coordinator, The Pennsylvania State University

Spreadsheet (Excel) skills (including graph production from data), basic statistical knowledge, and online information search skills.

What enterprise account manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young enterprise account managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

What technical skills for an enterprise account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of enterprise account manager skills to add to your resume

The most important skills for an enterprise account manager resume and required skills for an enterprise account manager to have include:

Account Management
CRM
Cloud
Analytics
Client Relationships
Enterprise Sales
Healthcare
Salesforce
Infrastructure
Customer Service
Trade Shows
Saas
Sales Process
Customer Relationships
Customer Satisfaction

Business Development
Upselling
Technology Solutions
Project Management
Client Facing
Ethernet
Strong Work Ethic
Sales Cycle
HR
Develop Long Term
Lead Generation
Sales Quota
Sales Strategy
C-Level
Contract Renewals

Sales Presentations
Business Relationships
Revenue Growth
Opportunity Management
Customer Accounts
VMware
Professional Services
Post Sales
Technical Support
Cross-Selling
EMC
Funnels
Contract Negotiations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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