Enterprise engineer job description

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition.

We're currently looking for:
Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain stable integrated UC platform.Provides Enterprise level technical support to all Enterprise customers Troubleshoots and reproduces customer technical issues to resolution and/or escalates Applies expert knowledge of RingCentral services and VOIP technology Responsible for training customer administration of RingCentral platform Answers complex technical questions and offers workarounds for customer networks Provides quick and accurate handling of support interactions - phone, screen sharing and email Follows up with customers, ensuring customer is up to date and satisfied with resolution Responds promptly to escalations while keeping detailed case notes Manages customer expectations and experience to deliver high customer satisfaction and increase retention Regularly achieves and exceeds service level agreements and quality customer satisfaction targets Remain current on software defect and upgrades Manage escalated issues and collaborate with other internal departments to expedite resolution Help develop and maintain customer facing and internal help articles

Desired Qualifications:
Bachelor's degree in business related field preferred2+ years experience in customer focused/customer experience role Strong technical troubleshooting skills, perseverance and patience Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.Networking, IT or telecommunications certification is a plus - Network + or equivalent is desirable.Experience supporting telecommunications, networking or Software-as-a-Service products Experience supporting contact center technologies Ability to work efficiently in a highly demanding team-oriented and fast paced environment Ability to communicate and empathize with all levels of customers - executives, end users, developers Self-motivated with the ability to dive right in, be effective and make a difference

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 401K match and ESPPFlexible PTOWellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through HeadspacePaid parental leave and new parent gift boxes Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7Rocket Lawyer services that provide legal advice, document creation and estate planning Employee bonus referral program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title
Enterprise Training - Professional II

Job Purpose
Job Title:Enterprise Training Specialist II

Job Purpose:Do you love helping people switch on those “light bulbs” and facilitate “aha” moments in a training session? Do you have experience in the banking industry and a passion for sharing insights and knowledge about loans or deposits? If so, join Fiserv's Bank Solutions team to make a real impact!What does a great Training Specialist do?As a Training Specialist, you will provide training to our clients on the functionality of our financial industry software. You will be engaging and nurturing to provide the client with the optimal experience while ensuring knowledge transfer and retention.This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!Responsibilities• Be a continuous learner due to updated network regulatory requirements and client guidelines• Monitor training systems to detect possible issues to ensure client readiness• Contact clients and training participants as needed about upcoming training• Deliver great learning experience with proper training and facilitation technique to ensure a successful transfer of knowledge• Make recommendations to implement changes in our continuous efforts to improve training processes and documentation• Understand compliance and banking procedures to effectively answer questions from clients• Respond to inquiries from internal and external stakeholders regarding training, system requirements, system processing and functionality.• Enter client data into internal LMS system to accurately record and keep track of user and participant, and information

This role requires at least 50% travel to include domestic and overseas locations.Basic Qualifications• Associates degree or equivalent• 3+ years of financial or adult education experience• Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)• Passion for training and client experience Preferred Skills• Intermediate computer skills (40 WPM minimum)• Strong problem-solving skills• Strong decision-making skills• Strong communication skills (written and verbal)• Ability to work in a collaborative team environment• Ability to prioritize workload• Ability to exhibit strong interpersonal and communication skills• Experience in developing content and facilitating Training via eLearning virtual classroom and instructor led delivery to adult learners.• Expertise with standard business software programs and curriculum design software/tools• Knowledge of DNA Software• Ability to work flexible hours to meet department and client needs and timelines• Financial industry experience, preferably in areas of Loan Servicing, Deposit - Branch and Back Office operations/service, Business Intelligence, and Technical Operations.Benefits• Health. Medical, dental, vision, life insurance, and disability options• Hybrid. This role is required to be performed onsite. You may have the opportunity to work a hybrid schedule, which generally requires you to be in the office the majority of the time.• Work/Life Balance. Paid time off• Family Time. Parental bonding leave• Retirement. 401(k) plan with company matching• Education. Tuition reimbursement, internal eLearning training and development portal• Investment. Employee Stock Purchase Plan• And more!Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do.

This role is not eligible to be performed in Colorado.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

SAIC in support of the Remote Sensing Systems Engineering & Integration (SE&I) team in El Segundo, CA has an immediate need for an Enterprise Readiness Engineer with experience leading program maturity readiness reviews for space system development toward critical program milestones. This individual will have experience in Department of Defense (DoD), NASA or comparable Space-Based systems development and deployment. Candidate will provide SE&I support to the Space and Missile Systems Center Remote Sensing Systems including management & development of systems engineering products and processes to successfully develop, integrate and test a complex space-ground system, throughout the systems engineering lifecycle.
Major duties of the position include:

+ Providing Government leadership for the planning and execution of enterprise readiness reviews leading up to program reviews e.g. SRR, PDR, CDR, etc., throughout the system lifecycles

+ Coordinating with Government stakeholders and prime contractor to ensure that all system readiness activities are identified, scheduled and planned across the SMC/RS Enterprise

+ Defining review criteria at the enterprise level, to verify program readiness for key program milestones

+ Working with engineering staff to identify and resources needed to complete all engineering work leading up to review milestones

+ Developing and presenting readiness-related briefings, plans, and other documentation in support of SMC/RS decision making

+ Collaborating with prime contractors, other support contractors, government civilians, and members of the U.S. Space Force

**Qualifications**

+ Baccalaureate degree in an engineering, mathematics, physics or equivalent technical discipline and fourteen (14) or more years or Master's degree and twelve (12) years of strong demonstrated space systems engineering leadership, with Space systems engineering project management experience

+ Active Secret Clearance

+ Knowledge of development lifecycle, project integration, schedule analysis and stakeholder processes

+ Candidate should have experience with Space and Ground systems (especially at SMC), space system acquisition, and systems engineering

+ Experience managing system readiness reviews

+ Demonstrated experience working with Air Force/Space Force/DoD customers in an acquisition environment

+ Ability to provide a wide variety of technical analyses, program management insight and thought leadership to a government customer

Desired Qualifications

+ Direct experience with DoD and/or NRO Space and Ground systems

+ Direct experience with MW & EM Space & Ground Systems

+ Active TS/SCI Clearance

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2214654

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability