Become An Enterprise Program Manager

* Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program.
* Builds and fosters a high performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work.
* Builds and fosters client relationships and seen as a single point of escalation during implementation to build referenceable clients.
* Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
* Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.
* Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.
* Ensures predictable, consistent, and successful program delivery by establishing joint agreement of the foundational Engagement Control components including:
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* Governance:
* Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.
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* Communication Plan:
* Framework with regard to how information is distributed; types of meetings (Fiserv and Fiserv/Client) and alignment of associated tools.
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* Project/Program Management:
* Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management.
* Establishes mechanisms to set and manage expectations and ensure on-going control of the program.
* Performs ongoing review of program status; identifies risks.
* Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course.
* Assesses results and determines and implements risk mitigation solutions as appropriate.
* Determines, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team.
* Determines if additional staffing is needed for meeting targeted program timelines and maintaining a program timeline with milestones.
* Communicates program information and status to the executives and stakeholders, and provides engagement oversight of the program related projects and tracks of work.
* Acts as internal point of coordination for discussions relating to approach and solution and is the primary escalation point prior to executive involvement.
* Champions the Enterprise Solution Delivery (ESD) process and the effective utilization of best practices in the field by coaching those filling the enterprise roles, business unit roles and the engagement project team to ensure that methodology and approach are consistently implemented across the business.
* Additionally, the Engagement Program Manager gathers feedback on program results; analyzes feedback identifies and determines global implications and provides recommended improvements based on the learnings into future programs.
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

* Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go-live for improved analytics and enhancements to further differentiate our solutions.
* Strong communication skills, comfortable presenting to and interacting with customers on a regular basis including facilitation of meetings.
* Possess strong work ethic, self-motivated and able to operate independently with limited direct supervision, while also comfortable working with a multi-disciplinary team.
* Capable of adapting to change and able to successfully perform in an evolving environment
* Results oriented, ensuring we deliver on commitments while also working to continuously improve processes.
* Support project management and implementation.
* Strong listening and problem solving skills and ability to develop plans to improve process efficiency.
* Ability to learn and understand technical details and act as a subject matter expect for hospital supply chain.
* Able to travel, work with customers during project planning, implementation and on-site issue resolution (25% of time).
* Possess strong people skills with a real sense of cultural sensitivity.
* BS or similar
* Trusted Advisement is responsible for providing technical and professional expertise during the sales process, which may directly influence the following: the crafting of the sales proposal, the operational requirements or risk, the customer's willingness to buy Cardinal Health's solution (Why Cardinal Health?), the timing (Why Now?), or the customer's satisfaction, and contract negotiations

* Consistent delivery of high quality project management services to improve business performance and efficiencies and/or complete key strategic initiatives.
* Partner with Senior Management in short and long-term planning and prioritization of key strategic programs, projects, and initiatives.
* Create and drive key process improvement initiatives or conduct larger scale, cross-functional initiatives designed to improve delivery effectiveness, reporting, and individual ownership and accountability.
* Drive definition and re-definition of processes / techniques to achieve a faster time to market for project delivery and the implementation of new methodologies when and where.
* Ensure key departmental performance metrics are defined and achieved to support an overall commitment to continuous improvement (project definition cycle time, on-budget, on-time, etc.).
* Ensure the establishment, adherence, and reporting of progrEnam budgets for team and business leadership.
* Establish and report on project and program development and operational status for all levels of the business.
* Ensure escalation paths for issues that delay or block project and program success.
* Ensure standards for the identification and tracking of project risks and issues.
* Partner with internal teams and outside vendors/consultants where appropriate to ensure proper coordination, resource allocation, cost control, and service level compliance.
* Ensure that the forecasts are current and YTD actuals are tracked and variances reconciled in a timely manner
* Assist with the portfolio intake & prioritization as and when needed
* Certified in SAFe 4
* SPC4, SA, SP ,SSM etc)
* Working knowledge of Scaled Agile framework and other Lean
* Agile principles and practices; ability to determine best fit for the product and business environment
* Must have led a SAFe transformation initiative for 1 year or more
* Experience working in organizational transformations that generater opportunities & creativity amidst ambiguity & constraints
* years in program management for a B2B and/or consumer technology enterprise
* years in project management for large, complex projects in a high-tech development environment with multi-function teams, with a preference for Scaled Agile or Agile (at the team or enterprise level)
* Experience working with enterprise project management systems such as Clarity, Primavera, HP PPM, JIRA portfolio etc
* Experience in guiding organizations through the establishment, adoption, and evolution of product and software development life cycles (PDLC and SDLC)
* Track record of leading multiple teams to ship software over successive releases to external customers/consumers on time and within established scope and budget.
* Communicate deliverables in a clear and concise manner
* Ability to be proactive and communicate effectively with C level execs
* Significant, flexible Agile development and iterative software delivery
* Ability to effectively manage scope change within a project or program
* Excellent problem solving, critical thinking, analytical and development skills
* Ability to clearly communicate technical and business concepts to non-technical audiences
* Excellent oral and written communication skills
* Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
* BS/MS in Computer Science or related field, or equivalent work experience
* As a member of WebMD Health Services, you may have access to confidential information that will require you to follow additional protocols to ensure the security of our data.
* All members act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.​
* ID: 2017
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* Supports strategic direction of BD and provides leadership to the product implementation teams at customer sites
* Supports product implementation teams to ensure the successful completion of their projects
* Lead internal and customer program steering committee status calls; conduct regular customer executive status calls
* Facilitate internal escalation of program risks & issues
* Responsible for strategic customer satisfaction
* Develops and reports regular program performance metrics to steering committees
* Effectively utilize established tools and standards for communicating information to executive team regarding implementation activities
* Establishes strong relationships at all levels within BD, client and prospect facilities
* The EPM will analyze work effort and resources required across multiple projects and will identify opportunities to decrease rework and drive operational and implementation efficiencies
* Maintain strong industry and product knowledge
* What is expected of you for success in your role
* Demonstrates depth and breadth of project management experience
* Demonstrates advanced knowledge and understanding of project management methodologies and relevant clinical and IT operations
* Manages implementation projects independently in a more complex environment
* Facilitates strategic decisions to optimize implementation projects specific to the management of scope, financials and schedule
* Anticipates project risks and develops mitigation strategies/plans for more complex risk factors
* Serves as resource and/or mentor to team and less experienced project managers
* Presents and communicates projects to senior level business management
* Resolves conflicts across project team members and customers without functional intervention
* Leads and directs the discussion with the project team and customers to define scope and project requirements
* Influences internal and external customer expectations so ensure that expectations are aligned

* Oversee the team responsible for fielding incoming help requests from end users in a courteous manner--this includes receiving, triaging, prioritizing, documenting and actively resolving end user help requests.
* Participate in problem resolution processes as needed
* Maintain a current and accurate inventory of workstations, monitors, peripheral equipment, and software licenses used by our employees
* Create and maintain projections of demand for new equipment, and manage the schedule and tasks involved in upgrading or replacing end users’ computers
* Record, track, and document the helpdesk performance against Service Level Agreements with business customers
* Define and record key performance indicators for the helpdesk technicians, and regularly report on service quality
* Evaluate documented resolutions and analyze trends for ways to prevent future problems
* Develop help sheets, frequently asked questions lists, and find training videos or other resources for end users