Enterprise records analyst job description

Under direct supervision, the Enterprise Excellence Analyst works both individually and in a team environment on a wide range of projects and initiatives that align with the company's strategic objective of continuous improvement. The Enterprise Excellence Analyst has exposure to all parts of the business from sales and operations, to finance and IT, analyzing existing initiatives along with looking for new opportunities. The work focuses on developing, identifying, analyzing and improving existing general business processes including applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.

• Develops and implements new processes and procedures utilizing six sigma and other quality tools to streamline operations and improve customer service.
• Analyzes data to identify operational trends and opportunities for improvement.
• Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.
• Coordinates with functional departments, sales, finance, IT, etc. to ensure successful implementation of initiatives.
• Conducts research, prepares reports on operational performance, including benchmarks against industry standards or best practices.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient with Microsoft Office
• Ability to prioritize and organize multiple tasks simultaneously
• Strong organization skills
• Must communicate effectively, including written and verbal skills
• Ability to engage with internal and external teams as a trusted partner
• Motivated self-starter, as well as the ability to collaborate and work in a team environment
• Knowledge of data management and data visualization tools
• Ability to apply Lean Six Sigma methodologies
• Knowledge of key performance indicators
• Positive and professional attitude

LICENSES & CERTIFICATIONS : Lean Six Sigma Black Belt preferred.

COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte , InteliServe™

What success looks like in this role:

Key Responsibilities • Telecom Expense Management (TEM) Mobility billing, procurement and support
• Utilizes strong product, technology and industry knowledge to provide tier 2 support and services within the telecommunications environment for all Unisys' facilities in voice, video and data communications.• Collaborates with network engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems.• Understands the functionality and capability of a core set of telecom infrastructure tools and provides guidance on the configuration and deployment of telecom infrastructure tools.• Expected to provide customization and integration with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems.• Recommends process/procedure improvements as discovered.• Completes assigned activities within schedule.

Mobility Daily tasks
Ticket management
Purchasing
Hardware management
Work with Field Techs & Intune Admins to ensure users are set up properly*
End-User training documentation
*Knowledge of Intune configuration and administration

Responsibility for:
600 Corporate issued devices
iPads
iPhones
SIM card data only lines of service
MiFi's

You will be successful in this role if you have:
Qualifications :

• University degree or equivalent experience
• Minimum of 5 years experience in TEM solutions• Knowledge and experience working in an ITIL driven environment• Requires a solid understanding of TEM call center operations, administration processes, network and communication protocols and lifecycle management

#LI-HS1

**Overview**

Do you want to help evolve firm capabilities, guide major programs and strategy to help us achieve our vision? Your experience with program delivery and tracking will make an immediate impact in our Enterprise Transformation Office (ETO) and its internal clients.

**The Opportunity:**

As the Enterprise Transformation Analyst for Delivery, you will support program execution and delivery by partnering with executives, partners, program team members, consultants and end-users. You will work closely with Program Managers to bring day-to-day project and program execution and delivery through JIRA management, status reporting, risks/impediment tracking and resolution, and sprint analysis. You will also work with our broader ETO teams to provide input and guide Enterprise Transformation group objectives forward. You will report to the Vice President of ETO Delivery who will aid in your training for this role and professional development for future growth opportunities.

**The Day-to-Day:**

+ Support Program Delivery Lead and Program Managers with delivery tools, program execution, and delivery

+ Coordinate and align on programs, important messaging, risks and impediments tracking, and status reporting

+ Determine program and scrum team-level metrics, program reporting, and help create the metrics in JIRA

+ Coordinate with all departments with onboarding new resources and coordination of Agile training

+ Facilitate cross-team meetings to facilitate decision-making process and help improve execution

+ Help with assimilation, impediment tracking, and updates to provide transparency for all partners

+ Manage creation, communication, and maintenance of weekly reporting on program tracking

+ Maintain Clarity status, risks, and issues weekly

**Your Qualifications:**

+ Bachelor's Degree or equivalent combination of education and experience required

+ 3+ years of enterprise transformation delivery experience supporting project and program managers in technology or financial services

+ Working knowledge of JIRA

+ Experience with stakeholder management

+ Change management experience

+ Project tracking and disseminating communication of status and decisions

**Why Fisher Investments:**

At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:

+ 100% paid medical, dental and vision premiums for you and your qualifying dependents

+ A 50% 401(k) match, up to the IRS maximum

+ 20 days of PTO*, plus 9 paid holidays

+ 8 weeks paid Primary Caregiver Parental Leave

+ Back-up Child Care Program available, offering up to 10 days annually

+ A cumulative learning and development framework customized for every employee

+ An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team - it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things - so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.

*California employees accrue up to 17 days of PTO and 3 days of sick time per year.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

Email this job

Interested in this opportunity?

**Location** _US-FL-Tampa_

**Category** _Information Technology_