NextGen Applications Analyst
Remote job
NOTE: This role is NOT open to C2C companies
NextGen Applications Analyst - Regulatory Upgrade
Multiple Sites (Remote with Limited Travel)
Start: Mid/Late August | Orientation/Training ~30 days
Duration: Through 2027
About the Role
We're seeking experienced Applications Analysts (Tier 1 Apps Advisors) to support large and complex NextGen 8 regulatory upgrade rollouts nationwide.
Tier 1 analysts will handle large/jumbo clients and complex environments, while Tier 2 specialists will support smaller or mid-sized client projects. This is an opportunity to work on high-impact initiatives that modernize clinical workflows and enhance EHR usability across the country.
Key Responsibilities
Support the planning, configuration, and deployment of NextGen 8 regulatory upgrades.
Customize and optimize Adaptive Content Engine (ACE) templates to align with clinical documentation needs.
Collaborate with cross-functional technical and clinical teams to ensure smooth implementation.
Troubleshoot and resolve upgrade-related application issues.
Ensure compliance with regulatory, security, and infrastructure standards.
Contribute to readiness calls and go-live support, occasionally on weekends.
Required Experience
Hands-on experience with NextGen 8, including:
UI enhancements and navigation redesigns
Adaptive Content Engine (ACE) template configuration
APSO documentation workflows
Understanding of NextGen 8 infrastructure requirements and environment setup.
Experience supporting migrations of healthcare applications to AWS or similar environments.
Strong problem-solving, communication, and collaboration skills.
Travel Expectations
Travel requirements vary by client - some prefer fully remote support, while others may request onsite presence.
Weekend work may occasionally be needed (usually readiness calls; not always full 8-hour shifts).
If weekend hours are worked, a weekday off will be given to maintain a two-day weekend.
Sr Support Services Analyst
Remote job
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. **************
Company Overview:
We are a leading ERP Solution Software Provider specializing in advanced accounting and project management solutions. Our team is dedicated to delivering exceptional support to our clients, ensuring they can maximize the potential of our software. We pride ourselves on our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills.
Job Summary
As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency.
Key Responsibilities:
Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues.
Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.
Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
Document all client interactions and solutions in the case tracking system.
Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.
Mentor and assist junior analysts with inquiries and case resolutions.
Leverage AI tools to enhance support efficiency and effectiveness.
Required Qualifications:
3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.
Advanced knowledge of accounting principles and practices.
Strong problem-solving and troubleshooting skills.
Excellent communication skills, both written and verbal.
Ability to work effectively in a remote, collaborative team environment.
A proactive and positive attitude, with a willingness to learn and grow within the organization.
Preferred Qualifications:
Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision).
Previous mentoring or leadership experience in a support environment.
Familiarity with AI-driven support tools and technologies.
Why Join Deltek?
At Deltek, you will be part of a diverse and inclusive team that values collaboration, mutual support, and professional growth. We offer opportunities to work with cutting-edge technology and innovative solutions, including advanced AI capabilities that empower our support teams to deliver exceptional client experiences. Enjoy a flexible, remote work environment that promotes work-life balance and encourages continuous learning and development. Join us and help shape the future of ERP support while growing your career in a supportive and forward-thinking company.
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify Statement
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call ************** or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Business Summary
Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Compensation Information
The U.S. salary range for this position is $55500.00 - $97000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Compliance Requirements
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
Application Support Analyst (Remote)
Remote job
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!
JOB SUMMARY: This position is responsible for performing various internal development operational systems actives. The Application Support team is a second level between support team that works between the Enterprise Service Desk and Application Development and other third level teams. As part of the Application Support Team (AST), this position will be engaged in Incident Triage and resolution as well as Problem Analysis and root cause determination. The incumbent will also be responsible for completing any needed service requests that are assigned as well as participating in testing of IT services during major change implementations and periodic maintenance. Specific support tasks for different applications may vary.
JOB ROLES AND RESPONSIBILITIES:
1. Provide support for all systems supported by the Application Support Team including second level incident triage, incident resolution, and root cause analysis of Problems. .
2. Work with other Technology Support Teams to monitor system availability, scheduled jobs and analyze daily work processes Observe failure trending and escalate re-occurring issues.
3. Generate complex SQL queries to correct, review, and report on claims and jobs.
4. Consult with users to identify current operating procedures and clarify program objectives.
5. Design user interfaces and relational databases for customer-facing applications, including implementing application logic, writing code, and performing debugging and corrections.
6. Observe day to day trending and escalate re-occurring issues.
7. Function as a technical advisor and mentor to aid Application Support Analysts.
8. Maintain AST's daily monitoring duties
9. In partnership with the Service Desk, manage communication for escalated issues with customer impact and assist with development and rollout of these communications
10. Ensure that customer issues are escalated with required information needed by technical teams within agreed operational levels, and follow up to ensure resolution of escalated inquiries
11. Engage in proactive Problem Management by understanding and analyzing incident data, correlating with observations from daily support activities, and recommending solutions to minimize recurring incidents
12. May write manuals for users to describe installation and operating procedures.
13. Collaborate, coordinate, and communicate across disciplines and departments.
14. Ensure compliance with HIPAA regulations and requirements.
15. Demonstrate commitment to the Company's core values.
16. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role
17. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
The Applications Support Analyst III relies on broad experience and judgment to plan and accomplish goals. The incumbent works with some supervision to review, analyze, and modify complex programming systems to support customer's application systems. An incumbent has direct contact with end users, managers, and executive staff.
COMPENSATION:
The salary range for this position is 90k-110k. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
JOB REQUIREMENTS (Education, Experience, and Training):
* Minimum Bachelor's degree, or 4 years experience related to query writing and working with clients on data related issues
* Minimum 3 years experience SQL Query writing in Oracle
* Minimum 3 years' experience in IT Technical Support of level 1 or higher
* Familiarity with Test automation suites for test execution (Selenium, Test complete)
* Familiarity with Oracle Cloud Infrastructure
* Experience in executing and analyzing test automation logs
* Knowledge of DevOps - Continuous Integration / Continuous Delivery
* Experience with Perl, Powershell, Maven, Java Springboot would be a Plus
* Experience with Web Services and SOA and related standards such as SOAP and WSDL is pref
* Basic knowledge/Experience in Java, JSP, ASP, HTML, .NET Framework and XML required
* Basic knowledge/Experience in relational database, Oracle and SQL Server is required
* Knowledge/Familiarity with ITIL incident, problem, and change management process
* Knowledge of data mapping, extraction, data migration, decision support systems, data marts/data warehousing and relational and dimensional modeling is a plus
* Knowledge of process stabilization, performance analysis, code optimization and testing of web application and data-engineering products.
* Knowledge of health care claims and health insurance industry preferred
* Strong Communication (written, verbal and listening), Technical, analytical, organization, interpersonal, customer service and multi-tasking skills
* Other required licensures, professional certifications, and or Board certifications as applicable.
* Strong Communication (written, verbal and listening), Technical, analytical, organization, interpersonal, customer service and multi-tasking skills
* · Ability to work independently
* Ability to handle inquiries with professional conduct and a positive attitude
* Ability to understand and edit complex queries (Oracle and SQL Server).
* Ability to debug PL/SQL (Oracle) or T-SQL (SQL Server).
* Ability to learn and incorporate into existing workflow and new technologies/systems
* Ability to collaborate with various business partners to provide workarounds Ability to troubleshoot data and process problems effectively
* Ability to use software, hardware and peripherals related to job responsibilities, including MS Office and software development applications
* Ability to analyze problematic situations, seeking relevant data; diagnosing information in order to solve problems, generalizing alternative solutions to find the best solution and arrive at a logical conclusion.
* Ability to work independently with minimal supervision
* Ability to work independently on tasks, schedule and monitors progress against defined parameters
* Ability to be available in a rotating capacity for on call support 24/7
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical, dental and vision coverage with low deductible & copay
* Life insurance
* Short and long-term disability
* Paid Parental Leave
* 401(k) + match
* Employee Stock Purchase Plan
* Generous Paid Time Off - accrued based on years of service
* WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Flexible Spending Account
* Employee Assistance Program
* Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
#LI-AS1
APPLICATION DEADLINE
We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.
Application Support Analyst
Remote job
Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.
Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape.
As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.
We are currently searching for a Application Support Analyst:
Responsibilities:
Handle Level 1 Analysis for incoming issues and incidents from the service desk.
Triage incidents and ensure adherence to established Service Level Agreements (SLAs).
Investigate issues, find the root cause, and prepare clear and correct bug reports for the development team.
Communicate daily with the Development team, IT Support, Products team, and QA team.
Act as a primary point of communication with the client, product management team, and other external parties in the ecosystem.
Create and maintain comprehensive documentation (e.g., how-to articles, troubleshooting guides, user guides) for the existing knowledge base.
Manage multiple tasks effectively, prioritizing and adapting to changing demands.
Requirements:
5+ years of relevant experience as a Support Analyst, demonstrating a Senior-level contribution.
Strong communication skills, both written and verbal, for effective stakeholder and client engagement.
Proven ability to successfully troubleshoot, narrow down issues, and identify root causes, finding creative solutions to address customer concerns.
Experience working with Excel.
Ability to work independently and be self-sufficient in managing workload and investigations.
Desired:
Familiarity with finance concepts and financial models.
Languages
Advanced Oral English.
Native Spanish.
Note:
Fully remote.
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: ****************************************
Requirements:
5+ years of relevant experience as a Support Analyst, demonstrating a Senior-level contribution.
Strong communication skills, both written and verbal, for effective stakeholder and client engagement.
Proven ability to successfully troubleshoot, narrow down issues, and identify root causes, finding creative solutions to address customer concerns.
Experience working with Excel.
Ability to work independently and be self-sufficient in managing workload and investigations.
Lead HR Information Systems Analyst , UKG - Remote
Remote job
Job Title: Lead HR Information Systems Analyst - UKG Hours: 40 hours; M-F 8:30-5:00 PM EST About The Role: The Lead HR Information Systems Analyst UKG serves as Tufts Medicine's senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization.
About Tufts Medicine:
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities:
* Tufts Medicine Professional Group (TMPG)
* Tufts Medicine Integrated Network (TMIN)
* Tufts Medical Center
* Lowell General Hospital
* MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford
* Tufts Care at Home
Job Overview
This position serves as Tufts Medicine's senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization. This position acts as a mentor and escalation point for other UKG HRIS Analysts, provides strategic recommendations to leadership, and ensures UKG capabilities are fully leveraged to support Tufts Medicine's workforce strategies.
Job Description
Minimum Qualifications:
1. Bachelor's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.
2. Seven (7+) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.
3. Experience leading complex system configurations, upgrades, and cross-functional implementations.
4. Experience in troubleshooting, root-cause analysis, and translating operational needs into system solutions.
5. Experience working with payroll, timekeeping, and integrations in a healthcare environment.
Preferred Qualifications:
1. Master's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.
2. Ten (10+) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.
3. UKG Pro WFM Advanced Scheduler certification(s).
4. Experience in a multi-hospital or large health systems with union environments.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Serves as the system owner and subject-matter expert for UKG Advanced Scheduler, including schedule templates, staffing matrices, self-scheduling, shift differentials, labor distribution, and fatigue management.
2. Leads optimization of scheduling workflows to support nursing, clinical departments, support services, and centralized staffing teams.
3. Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.
4. Oversees configuration and testing for new scheduling features, enhancements, and upgrades.
5. Leads complex configuration work within UKG Pro WFM modules including Timekeeping, Accruals, Attendance, and related WFM components.
6. Coordinates release management, including configuration changes, regression testing, and migration activities.
7. Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.
8. Delivers system training and guidance for leaders, superusers, and schedulers.
9. Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.
10. Supports operational dashboards and staffing metric development.
11. Upholds system governance standards and change-control processes.
12. Leads validation and QA cycles, ensuring business rules are correctly maintained.
13. Models continuous improvement, user-centric design, and system stewardship.
Physical Requirements:
1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
2. Largelyasedentaryrole,whichinvolvessittingmostofthetime,butmayinvolvemovementssuchaswalking,standing,reaching, ascending / descending stairs and operating office equipment.
3. Frequently required to speak, hear, communicate and exchange information.
4. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
5. Occasionally lift and/or move up to 25 pounds.
Skills & Abilities:
1. Significant knowledge of the Human Resource function.
2. Skills in process improvements relative to Human Resource operations.
3. Strong analytical skills with the ability to complete high priority projects and activities with time-sensitive deadlines.
4. Mathematical aptitude to perform calculations and data analysis.
5. Proficient in development and maintenance of spreadsheets, databases, and word processing documents.
6. Interpersonal skills necessary to interface effectively with various levels of personnel in discussions and explanations of complex information and to gain cooperation with individuals and groups while effecting timely progress.
7. Advanced level of customer service skills.
8. Strong understanding of hospital or healthcare scheduling practices, staffing models, pay rules, and labor compliance.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range:
$111,175.79 - $141,756.53
Application Support Analyst
Remote job
StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.
Job Description
Your Role with the Company:
As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include:
Provide technical support services to partners in accordance with procedures and SLAs
Used database/application knowledge to find solutions to partners' technical issues
Develop solutions using the Maximo configuration and customization tools to enhance the customers' use of Maximo
Provide on-call support as needed outside of work hours
Monitor the phone and ticketing system to resolve all technical issues in a timely fashion
Qualifications
Background Profile:
Associate's Degree Computer Science, Information Systems, or equal Information Technology training
Strong SQL skills and report writing tools experience
Previous Application Support experience
Strong Customer Service and Communication skills
Additional Information
Benefits:
3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
6 paid company holidays plus 2 floating holidays
Flexible schedules - offer work from home depending on department needs
401k - simple IRA plan
Company sponsored events and lunches
Laid back, close-knit culture
And many more!
Computer Systems Analyst
Remote job
T-Rex Solutions is seeking a results-driven Computer Systems Analyst to support our IRS Development, Infrastructure, Security and Modernization (DISM) program. The program objective is to provide ongoing support for the development, operation and maintenance of critical CI/CD capabilities, enterprise infrastructure, application development, and modernization of IRS tax filing and enterprise systems. The ideal candidate will be responsible for analyzing business problems to implement and improve computer systems. You will analyze user requirements, procedures, and problems to automate or enhance existing systems and review computer system capabilities, workflow, and scheduling limitations. You may also analyze or recommend commercially available software. This is a fully remote program and requires all individuals to pass an IRS investigation and acquire a public trust clearance.
Responsibilities:
System Analysis: Analyze complex data processing problems to design and implement effective computer systems.
Requirement Gathering: Work with users to gather and understand their requirements, procedures, and problems to develop or improve systems.
System Improvement: Recommend and implement improvements to existing systems, focusing on automation, efficiency, and user satisfaction.
Capability Review: Review computer system capabilities, workflow, and scheduling limitations to optimize system performance.
Software Evaluation: Analyze and recommend commercially available software to meet user needs and improve system functionality.
Documentation: Create detailed documentation of system requirements, specifications, and operational procedures.
Collaboration: Collaborate with other IT professionals, including developers, network administrators, and support staff, to ensure seamless system integration and performance.
Testing and Validation: Conduct system testing and validation to ensure systems meet user requirements and function as intended.
Requirements:
Bachelor's Degree in Computer Science, Information Systems, or a related field with 5+ years of related experience
US Citizenship required
Must be able to pass an IRS public trust investigation
Proficiency in system analysis and design, with strong knowledge of various programming languages and software tools.
Experience with databases, network infrastructure, and data processing techniques.
Strong analytical and problem-solving abilities to understand and address complex system issues.
Excellent verbal and written communication skills to effectively interact with users and IT professionals.
High attention to detail and accuracy in analyzing user requirements and system capabilities.
Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Desired Skills:
Experience with enterprise-level applications and systems.
Knowledge of business process modeling and improvement techniques.
Familiarity with cloud computing and cybersecurity principles.
Current IRS clearance desired
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $100,000 - $113,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
Auto-ApplyRemote - Epic Ambulatory/Healthy Planet Application Analyst II
Remote job
Remote - Epic Ambulatory/Healthy Planet Application Analyst II
IT Acute Clinical Applications
Full Time Status
Day Shift
Pay: $72,945.60 - $109,428.80 / year
Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time.
This position is responsible for intermediate-level support and configuration of assigned applications. The position entails assisting, training, and supporting customers with the operation and administration of systems. This position troubleshoots issues and works with vendors on issue resolution. This position partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating, documentation, and assisting other Technology teams with issues and problems. This position ensures the services provided contribute to the successful accomplishment of the department and organizational goals. This position possesses the intermediate technical expertise to support specific healthcare applications. This position will cross-train to become proficient in multiple applications.
This position is employed by Mosaic Life Care.
Demonstrates accountability in delivering the assigned task. Reports project issues and accomplishments to the application manager.
Delivers a work product that meets project requirements defined by the scope and stays within departmental guidelines for application configuration/development.
Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies.
Contributes/Takes instructions in team and project meetings. Works closely with team/department members.
Experience with requirement collection, validation, and definition of workflow, design, build, and testing of Epic.
Other duties as assigned
Associate's Degree with Information Technology, Business Administration, or related field or three or more years of related experience is required.
EPIC certification(s) - current upon hire, as well as EPIC certification(s) - achieve within 120 days of hire. If certification not achieved upon hire must be willing to travel or actively participate in remote training is required.
3+ years experience in IT or clinical business workflow is required, as well as experience supporting clinical, ancillary, or business environments. Application system build experience is preferred.
IT Operations Support Analyst Tier 1
Remote job
Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicated support issues and technical development.
Essential Functions
Responsible for handling user requests that come in via phone and IT service management system with white-glove customer service experience. Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing systems, phones, and chat for users' various needs. Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner. Responsible for communicating plans, progress, and issues in a timely manner to appropriate personnel, including follow-up to end users. Responsible for recording issues using standard ticketing system and maintain historical records for related problem documentation. Troubleshoot and support proprietary software programs as well as third party software and applications. Troubleshoot hardware in a retail or business environment which can include but not limited to desktops, laptops, tablets, payment terminals, and store technology. Supports VIP level requests with elevated customer service. Available to travel to headquarters and retail locations periodically for training or special projects. Responsible for adhering to company documented processes and reporting discrepancies to appropriate personnel.
Competencies
Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, and responsibilities. Oral Communication: Shaping and expressing ideas and information in an effective manner. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates primarily in a professional remote environment with travel to headquarters and retail locations as needed.
Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to utilize a monitor/screen for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are dependent upon business needs. May have an opportunity for additional hours based on projects or business needs.
Travel
1 - 10%
Required Education and Experience
High School diploma or equivalent experience required.
Preferred Education and Experience
AS degree in technical field. 1-year minimum verifiable technology support. Industry N+ / A+ / S+ certifications. Experience with Microsoft and IOS operating systems. Experience with Active Directory. Basic knowledge of Networking.
AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyTemporary Applications Support Analyst
Remote job
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Application Support Analyst's primary responsibility is to act as a liaison between our operational and technical colleagues and ensure that our applications are available and working as expected. The Analyst will perform periodic user audits and help install, configure, troubleshoot and maintain proprietary applications.
This is temporary role expected to last between 8 and 9 months.
Essential Functions
Resolve performance discrepancies for our applications and communicate with internal and external stakeholders.
Monitor existing systems to proactively identify efficiencies within our applications.
Install, configure, and maintain proprietary applications in Development, UAT and Production systems.
Comprehend and translate users' needs to facilitate resolution
Research complex reporting scenarios, systems incidents, and process flow events as needed.
React to business outages to quickly identify, communicate and rectify any issues.
Provide feedback regarding release documentation to Release Manager and developer.
Participate in performing periodic user audits of key Document Services Applications.
Assist in maintaining detailed documentation of current revision of applications, procedures and information flow to support enterprise environments.
Provide user documentation as needed to resolve issues, including process-flow descriptions and/or Visio diagrams.
Participate in the department's on-call rotation.
Perform other related duties as assigned.
Essential Knowledge, Skills, & Abilities
Able to effectively communicate both verbally and in writing to accurately convey messages and share/receive knowledge with both technical and non-technical stakeholders
Proficient with Microsoft Active Directory
Baseline knowledge of application deployment over a CITRIX environment
Proficient with full MS Office Suite including SharePoint
Knowledge of Microsoft SharePoint functionality
Prior experience/ability with Microsoft SQL
Proficient with Adobe Acrobat
Familiarity with editing XML documents
Baseline knowledge of Microsoft Windows 2003, 2008 and 2012 servers
Ability to work effectively, independently and with others in a collaborative, deadline-sensitive environment
Ability to prioritize and manage multiple efforts
Commitment and ability to cultivate a diverse and inclusive work environment.
Education
Bachelor's Degree in Computer Science, Information Technology, Information Systems, or related discipline preferred
Experience
Previous application and/or IT systems level support required
Have relevant experience with Microsoft Internet Information Server (IIS)
Compensation and Benefits
Compensation: $24.23 to $30.29 an hour
Temporary role expected to last between 8 and 9 months
Application Guidelines:
For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.
Working Conditions
Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.
Physical Demands and Activities
While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.
Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Please note that all s are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Auto-ApplyHealthcare IT Systems Analyst - Data Migration #2474
Remote job
Healthcare IT Systems Analyst - Data Migration
*Preference given to individuals with prior experience working with Texas government agencies.
12-18 month contract Our client is seeking a team of Systems Analysts to support the migration of their integrated resident information system, including Cerner Millennium, Dentrix, CareTracker, and RLDatix Risk Module, to a new SaaS-based solution. This is an exciting opportunity for professionals with a strong background in healthcare EHR systems, data migration, and workflow design. The role involves comprehensive planning, data assessment, migration, testing, and post-migration support.
The ideal candidates will have 7+ years of experience in database management, data migration, business analysis, and experience working with EHR systems. These positions are fully remote, offering flexibility to candidates located anywhere in the USA.
Required Skills and Qualifications:
Bachelor's degree in Computer Science or a related field
7+ years of experience in database management systems and data migration, with a strong emphasis on healthcare EHR systems (particularly Cerner Millennium)
Proficiency in Oracle, Microsoft SQL Server, or similar database scripting technologies
Experience in business analysis and evaluating user requirements, operational procedures, and identifying system enhancements
Experience in cloud data migrations and working with modern software architectures
In-depth experience in EHR applications, including workflow analysis, system design, and support using software engineering practices
Proven track record of documenting process flows and analyzing workflows for system usability
Ability to resolve complex data-related issues using strong analytical and problem-solving skills
Familiarity with Agile Scrum methodology and SaaS-based EHR systems
Some understanding of regulatory compliance and data security practices specific to healthcare data
Proficiency in Microsoft Excel, Word, Visio, and other spreadsheet software
Knowledge of architectural concepts and principles relevant to infrastructure, information systems, and organizational structure
Exceptional oral and written communication skills for clear documentation and effective stakeholder engagement
Strong interpersonal skills to collaborate with diverse teams and foster high productivity and collaboration
Experience in preparing data specifications for input/output processes
Key Responsibilities:
Support the migration of healthcare EHR systems (Cerner Millennium, Dentrix, CareTracker, RLDatix) to a new SaaS platform
Perform data assessment, cleansing, and mapping to ensure compatibility with the new system
Build workflows to support system integration and functionality, ensuring smooth data transition
Document all phases of the migration process and engage with clinical and IT stakeholders for requirements gathering
Ensure clear communication throughout the Software Development Life Cycle (SDLC)
Ensure that the system design adheres to company standards and regulatory requirements
Set up validation and auditing processes to maintain data integrity post-migration
Create and execute Unit test scripts, manage test scenarios, and analyze test results to ensure the reliability of the new SaaS solution
Debug and troubleshoot issues, applying established software development and testing standards
Provide regular updates on migration progress to stakeholders, including managers, technical leads, developers, and business analysts
Use ticketing systems for issue tracking and problem resolution
Prepare and deliver presentations to internal and external audiences to explain the migration process, system functionality, and technical challenges
Facilitate the smooth transition to the new system by providing training to end-users
Prepare comprehensive system documentation and recommend strategies for optimizing system performance based on user feedback and performance metrics
Why Apply?
Flexible Work Environment: This is a remote position with the flexibility to work from anywhere in the U.S.
Impactful Work: Play a key role in supporting the migration of critical healthcare systems that impact patient care and operational efficiency.
Collaborative Team: Work alongside a dedicated team of professionals committed to successful project execution and stakeholder satisfaction.
Career Growth: Opportunity to contribute to high-visibility projects while gaining experience in modern SaaS technologies and cloud migrations.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications. Our client is committed to fostering a diverse and inclusive work environment and encourages candidates from all backgrounds to apply.
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Genius Road, LLC is proud to be a Certified Women's Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Sr. or Technical Analyst II - Congestion Hedging- Remote Eligible
Remote job
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
Competitive and transparent pay with bonus opportunities
Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
Relocation bonus (if applicable)
Hybrid working environment for positions that are eligible
Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP
COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Technical Analyst II - Pay Range: $ 76,000 - $ 96,900
Sr. Technical Analyst - Pay Range: $ 95,200 - $ 123,700
Join our team as a Technical Analyst in Congestion Hedging!
Southwest Power Pool (SPP) is seeking a detail-oriented and analytical Technical Analyst - Congestion Hedging to join our Integrated Marketplace team. This position plays a critical role in the development, implementation, and analysis of Congestion Hedging markets including Auction Revenue Rights (ARRs) and Transmission Congestion Rights (TCRs).
The successful candidate will work closely with internal departments and external stakeholders to manage financial, operational, and regulatory aspects of the Congestion Hedging process. This role involves technical system oversight, market analysis, regulatory compliance, and stakeholder support.
Key Responsibilities:
Develop and support ARR/TCR tools and processes.
Operate and monitor TCR market activities.
Analyze auction results and funding performance.
Ensure compliance with regulations and internal controls.
Support audits and maintain documentation.
Collaborate with internal teams and external stakeholders.
Provide training, reporting, and technical support.
To be successful as a Technical Analyst in Congestion Hedging we're looking for:
Bachelor's degree in economics, mathematics, engineering or other related field
Technical Analyst II - Two (2) years of job-related work experience - not eligible for remote work
Sr Technical Analyst - Six (6) years of job-related experience with at least three (3) years of industry experience.
Proficient at organizing and conducting technical and analytical studies
Knowledge of electric market concepts and ability to apply understanding in unique analysis
Ability to support diverse team members, stakeholders and manage complex analysis projects
Strong facilitation skills
Strong organizational skills
Flexibility and ability to function with constantly changing and multiple priorities
Strong inter-personal and teamwork skills
Excellent written and verbal communication skills
Proficiency in business acumen and professional conduct
Competent working skills with communication and data handling software such as Microsoft Office© Word, Excel, Project and Access
Preferred:
Advanced degree in economics, math, engineering or other related field of study
Knowledge of electricity market, hedging strategy and software programming (VB, C, C++, SQL)
Experience with data handling and analysis of large data sets
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of the workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.
Travel Requirement:
This position requires moderate travel (approximately 10-15%)
SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool .
Full job descriptions will be made available to those selected for an interview.
Senior IT Analyst
Remote job
Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 4,900 people worldwide. We are currently searching for Sr IT Analyst to join our team at our Corporate Business Systems Team. This position can be located at any one of our US locations and will be determined based on the successful candidate's location.
What you will do:
Design, test, debug, and implement new software application systems and enhancements to existing systems. Performs maintenance on existing software applications
Solves basic to highly complex technical problems and is called on to lead projects
Demonstrates in-depth knowledge and understanding of key functional areas
Leads multiple functional areas and responsible for delivery within the timing, budget, and scope of larger department initiatives
Responsible for answering and resolving support activities to department metrics and KPI's, providing corrective action recommendation when KPI's are not met.
Responsible for meeting individual yearly objectives for the IT department.
Ensures users of IT systems and technology receive timely and effective support.
Works within own department and across other departments to resolve support issues.
Delivers to plant / program launch activities in accordance with IT Risk and System policies.
Responsible for meeting deadlines in projects which align to the department strategy.
Responsible for system documentation in accordance with company systems implementation policies.
Leads risk management for the IT organization, elevating concerns when identified.
Adopts new and emerging technologies in their respective field of expertise, leads changes and upgrades to provide better service to their customers.
Demonstrates the ability to understand problems or business opportunities in their area of responsibility and can gather, document, and analyze relevant requirements.
Ensure documentation is produced in accordance with company standards and policies.
Follows documented audit controls and security procedures. Makes recommendations for continuous improvement and risk mitigation.
Leads the identification, development, analysis, documentation, and implementation of business use cases.
Prepares for, presents to, and leads business process or system walk-throughs.
Ensure users of their team's systems / technology are supported effectively and timely. Drive customer satisfaction and engagement for all systems and support services.
Leads the development of specifications and proposals.
Liaise with business/process owners and IT management on changes to the IT environments related to their team.
Interface with peers and other IT teams on multi-discipline projects ensuring any technical or operation challenges are not introduced during newer implementations or changes.
Understands systems methodology and can adapt to the methodology used by the group or groups to which support is provided.
Highlights required maintenance and upgrades as they arise to ensure any costs can properly be tracked and budgeted.
Performs analysis and support for assigned applications, sub-systems, or specific system modules.
Identifies areas where cost or resource waste could be eliminated and elevated to their direct management.
Responsible for building project plans and driving deadlines for projects in their own functional area.
Evaluates alternative solutions to meet business requirements, assist in development of cost - benefit analysis and making recommendations to team leaders or IT management.
Proactively plan for required maintenance and upgrades to ensure any costs can be identified, budgeted, and tracked.
Determines and documents the impact of a proposed change on business processes and systems in their area of responsibility and makes appropriate plans and or recommendations
Responsible for understanding and following development and implementation policies and procedures
Responsible for system documentation in accordance with company systems implementation policies.
Responsible for governing ERP support tickets related to responsible area.
Other duties as assigned
What you will gain as a part of the Auria Team:
An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options
Parental Leave and Adoption and Surrogacy Benefits for salaried employees
Tuition Reimbursement available for eligible employees to continue education
Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%
Salary Continuation & Long-Term Disability (LTD)
What you will bring:
BS degree with focus in IT or technical subject, preferred, or on the job experience
Minimum 5 years of manufacturing IT experience within the ERP environment. Plex, QAD, One Stream, Power BI, SQL preferred
Travel Requirements:
Ability to travel up to 50% of the time to Auria manufacturing facilities.
Knowledge, Skills, and Ability:
Enterprise solution delivery, team and technical agility, continuous learning culture, communication, adaptability and creative thinking problem solving. Ability to work from the shop floor to the front office with ease
Advanced knowledge and experience of the system life cycle methodology, quality assurance, project management, and relevant disciplines
Possesses advanced analytical, technical, and problem-solving skills and abilities
When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
Auto-ApplySr. Technology Application Analyst (SAP Success Factors)
Remote job
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Senior Technology Application Analyst plays a crucial role in managing and supporting various technology applications within an organization. This position typically focuses on ensuring that applications are running smoothly, troubleshooting issues, and optimizing the performance of technology solutions to meet business needs.
Compensation
This is a full-time, exempt remote position.
The expected base salary range for this role is $95,000 to $120,000 USD per year.
Actual compensation within this range will be determined based on factors such as experience, skills, education, and internal equity.
In addition to base salary, employees in this position are eligible for:
Comprehensive benefits package, including:
Medical, dental, and vision insurance
401(k) plan with employer match
Paid time off and paid holidays
Responsibilities
Application Support and Maintenance: Oversee day-to-day operations of assigned applications, ensuring they function efficiently. Handle application configuration, updates, and user access management.
Troubleshooting and Problem Resolution: Diagnose and resolve application-related issues, collaborating with end-users, development teams, and vendors as needed.
Performance Monitoring and Optimization: Monitor application performance metrics, identify bottlenecks, and implement performance improvements to maintain system efficiency.
Documentation and Reporting: Create and maintain documentation for applications, including workflows, troubleshooting guides, and support procedures. Regularly report on application performance and usage.
Collaboration with Development Teams: Coordinate with developers, architects, and other stakeholders to ensure application integration aligns with organizational goals and technology standards.
Change Management: Work within established processes to implement application changes, updates, or upgrades, including testing and validation to minimize disruption.
Software Development Lifecycle (SDLC): Familiarity with SDLC methodologies, including Agile, DevOps, and Waterfall approaches, as they apply to application deployment and updates.
Troubleshooting and Debugging: Ability to diagnose issues in software and systems, with experience in using monitoring and logging tools.
Act as SME for the implementation of the module, hosting video conference calls, workshops, and other meetings as needed.
Run regular audits and QA testing to ensure the application is functioning as required.
Minimum Requirements
Minimum of 10 years' experience in Computer Science or related field required.
Minimum of 5 years' experience in SAP SuccessFactors EC.
Strong interpersonal, communication and presentation skills.
Familiarity with Project management principles and communication. Need to have a strong analytical mind and problem-solving skills.
Understanding of Microsoft Fabric, including Power Automate and Power BI.
Six Sigma training.
Knowledge of system design, development, implementation, and user support principles and practices.
Physical Requirements/Working Conditions
Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access filing cabinets, office machinery, etc.
Walk short distances.
Reach above and/or below the shoulder.
Sit and/or stand for short or extended periods.
Lift/carry/move objects, files, and documents up to 25 pounds.
Work in an office environment using standard office equipment.
Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
This position requires some travel; the ideal candidate can travel for key meetings and at leadership requests. Travel ~20%.
Perks & Benefits
Want your pay in advance?
Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition?
On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care?
Multiple options for both full and part-time employees!
Want WFS Employee Extras?
Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life?
Wellness Programs offered to all employees!
Want to invest in your future?
401k program offered with company match!
Looking to grow and have a career with us?
Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Human Resource Information Systems (HRIS) Functional Analyst IV (Remote Eligible)
Remote job
Requisition Id 15696 Annual Salary Range: $125,000.00 - $156,000.00 Work-Site Type: Remote ORNL offers a flexible work environment that supports both the organization and the employee. In addition, this position is considered remote-eligible for ORNL in pre-approved locations. Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.
Note about pay range:
Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Link to benefits. *****************************************************
Overview:
The HRIS Functional Analyst IV serves as a senior subject matter expert in SAP and SAP SuccessFactors, providing advanced technical and functional support across multiple HR modules. This role will lead complex configuration efforts, data mapping between SAP ECC/S4 and SuccessFactors, and system automation initiatives. The ideal candidate has deep experience with H4S4, event derivation, and SuccessFactors-SAP replication processes. The analyst will work closely with HR, IT, and cross-functional stakeholders to optimize system functionality, improve data accuracy, and support ORNL's evolving Workforce Technology strategy.
Major Duties/Responsibilities:
* Serve as the senior functional expert for SAP and SAP SuccessFactors across modules.
* Lead complex system configuration, enhancements, and process automation, including event derivation, business rules, workflows, and data validations.
* Manage and optimize Employee Central → SAP replication, including troubleshooting replication errors, mapping configuration, and integration alignment.
* Support ORNL's H4S4 upgrade efforts, ensuring alignment of SAP-SF architecture, field mapping, and data integrity.
* Partner with HR Divisions and ITSD to understand requirements and translate them into scalable system solutions.
* Lead testing cycles for releases, enhancements, and upgrades, including regression testing, test scripts, and quality assurance documentation.
* Develop and maintain system documentation, configuration guides, and knowledge articles.
* Provide advanced troubleshooting for complex HRIS issues, ensuring timely and accurate resolution.
* Support reporting needs as needed.
* Mentor junior team members and advise stakeholders on system capabilities, best practices, and optimization opportunities.
* Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.
Basic Qualifications:
* BS/BA degree in Information Systems, Human Resources, Business, Computer Science, or related field, and 8+ years of relevant HRIS experience; or an equivalent combination of education and experience.
* Advanced hands-on experience with SAP SuccessFactors and SAP HCM.
* Proven experience configuring SAP-SF replication, including data mapping, integration troubleshooting, and replication monitoring.
* Demonstrated experience with event derivation, business rules, workflows, and automation within SuccessFactors and/or SAP.
* Strong understanding of SAP field mapping, infotypes, data models, and MDF objects.
* Experience leading testing cycles, system upgrades, and release management.
* Excellent analytical, problem-solving, communication, and documentation skills.
Preferred Qualifications:
* Familiarity with HCM modernization initiatives, including S/4 HANA and H4S4 transformations.
* Proficiency with SAP HR tables and collaboration with developers.
* Experience supporting compliance, audit requirements, and data governance frameworks.
* HR or SAP/SuccessFactors certifications (EC, RCM, ONB2.0, etc.).
* Experience with Power BI or HR analytics reporting.
Visa Sponsorship: Visa sponsorship is not available for this position.
Security, Credentialing, and Eligibility Requirements:
* This position requires the ability to obtain and maintain an HSPD-12 PIV badge.
* For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required.
* Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.
* To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
For foreign national candidates:
* If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) risk determination to maintain employment.
* Once you meet the three-year residency requirement, you will be required to obtain a PIV credential to maintain employment.
About ORNL:
As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.
ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.
Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.
If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ***********************.
#LI-DC1
This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.
Nearest Major Market: Knoxville
Senior Analyst, Revenue & Ad Technology (Remote)
Remote job
The E.W. Scripps Company is seeking a Senior Analyst of Revenue and Ad Technology to bridge the gap between product development, sales operations, external platform and supply partners to ensure ad delivery and optimize revenue performance across our streaming and digital advertising platforms.
WHAT YOU'LL DO:
Analyze ad delivery performance, identify yield optimization opportunities, and implement operational improvements.
Design, document, and automate operational workflows for campaign setup, troubleshooting, and optimization, delivering efficiency gains across the team.
Drive initiatives that reduce campaign and ad delivery issues, shortening time-to-resolution.
Optimize inventory performance by increasing yield ad improving fill rates.
Translate business needs into technical requirements in partnership with sales, product, and engineering teams, ensuring seamless cross-functional execution.
Provide actionable insights on partner performance, inventory utilization, and revenue trends to leadership.
Utilize deep operational knowledge of FreeWheel, GAM, and programmatic platforms to maximize efficiency.
Strengthen cross-functional team collaboration and communication, ensuring smooth execution of complex, multi-stakeholder initiatives.
Other duties as assigned.
WHAT YOU'LL NEED:
Bachelor's degree in related field preferred.
Generally, 5+ years experience with in ad operations or revenue operations, preferably in streaming/CTV
WHAT YOU'LL BRING:
Advanced knowledge of ad serving platforms (FreeWheel strongly preferred)
Experience with complex inventory structures and programmatic advertising
Strong data analytical skills with the ability to diagnose technical delivery issues
Understanding of the complete ad delivery pipeline from trafficking to reporting
Ability to problem solve quickly in a fast-paced environment
Process improvement capabilities (automation focus)
Executive presentation skills for leadership reporting
Ability to present technical communications
Possess a process automation mindset and implementation
Workflow optimization and efficiency improvement
Performance metrics development and tracking
Cross-functional collaboration effectiveness
Proven revenue optimization results
#LI-SM2 #LI-Onsite
If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.
SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.
ABOUT SCRIPPS:
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.”
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
Auto-ApplyTechnical Systems Analyst (Onsite Hybrid)
Remote job
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Systems Analyst (Onsite Hybrid) to join our team in Westlake, Texas (US-TX), United States (US).
Job Responsibilities Include:
* Contribute as a key member of a cross-functional squad focused on driving platform modernization initiatives across the client's enterprise, ensuring seamless system integration and alignment with business objectives.
* Analyze, design, and support the implementation of enterprise web and middle-tier applications leveraging technologies such as Angular, TypeScript, and Java (Spring/Spring Boot) to meet performance and scalability requirements.
* Collaborate with developers, architects, and business stakeholders to translate business needs into detailed technical requirements and system specifications.
* Support end-to-end solution delivery, including requirements validation, impact analysis, testing coordination, and production readiness activities.
* Work both independently and within a team environment, ensuring timely, high-quality deliverables that align with established architecture standards and client expectations
Basic Qualifications:
* 5+ years of advanced experience as a Systems Analyst supporting the development of complex, enterprise software solutions.
* 5+ years solid grasp and experience with Structured Query Language (SQL), querying relational databases, and programming in general.
* 5+ years proven experience working with APIs - REST, SOAP, JSON, XML.
* 5+ years experience with Agile development methodologies.
Preferred Skills:
* Brokerage experience and familiarity with Trading capabilities
* Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems.
* Experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, use-case development, story writing, set-up & configuration of systems, gap analysis, user acceptance testing, and product documentation.
* Experience with generative AI tools to increase efficiency and quality.
* Excellent communication and analytical skills, proactive, organized, highly responsive, and committed to quality.
* B.S. in Finance, Computer Science, Management Information Systems, or equivalent experience.
Suggestions:
Experience collaborating with the User design team to gather and communicate user requirements, finalize front end interfaces, ensure consistent user experience across platforms, and work with design tools like Figma.
#INDFSINS
#L1-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplySenior EHR Clin Apps Analyst (Epic Cadence, Prelude, and Referrals), Remote - ITS-Enterprise Access
Remote job
Senior EHR Clin Apps Analyst (Epic Cadence, Prelude, and Referrals), Remote - ITS-Enterprise Access - (2506510) Description Minimum Qualifications:Bachelor's degree in a related field and three years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of intermediate to complex systems, analysis of clinical workflows, and system adoption strategies.
Preferred Qualifications: Cadence, Prelude, and Referrals certification or accreditation,Community Connect experience.
Job Summary:This position is responsible for the design, configuration, implementation, optimization, maintenance, and support of intermediate to highly complex clinical systems in compliance with all applicable regulations and organizational policies.
Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology.
Other responsibilities include providing intermediate analysis and documentation, formulating logical statements of business and management problems to develop requirements for configuration of clinical applications, and providing solutions to intermediate to complex problems utilizing more efficient operational procedures, workflows, and information technology solutions.
This role also requires an understanding of the assigned system applications, functions, and features end-users would experience.
Job Duties: Solves intermediate to complex technical issues in complex clinical applications.
Applies intermediate to advanced analysis skills to create and maintain clinical application documentation.
Identifies, designs, and verifies solutions with other clinical applications.
Manages multiple activities within the scope of the project; may function as project lead.
Designs and/or modifies clinical plans and procedures, as appropriate, and follows project plans to ensure project success.
Prepares detailed specifications from which intermediate to complex clinical programs will be configured.
Assists in coordinating the implementation of intermediate to complex clinical systems.
Assists in the cost justification of clinical system changes and information technology resources.
Proactively partners with customers to understand and meet their needs.
Researches new technological solutions, verifies, and applies solutions of others and self.
Serves as a role model to EHR Clinical Applications Analysts.
Applies analysis and documentation to support and understand problems.
Understands components within a complex clinical system, as well as interactions with other intermediate to complex clinical applications.
Demonstrates awareness and understanding of the institution, department, and customer mission and goals.
Provides status updates to project leadership.
Salary Range: Actual salary commensurate with experience.
Work Schedule: Remote position.
8:00 a.
m.
to 5:00 p.
m.
, and as needed on occasion.
Qualifications Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.
As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Primary Location: United States-Texas-GalvestonWork Locations: 0113 - Administration Bldg 301 University Blvd.
Administration Building, rm 4.
102 Galveston 77555-0113Job: Information TechnologyOrganization: UTMB Health: RegularShift: StandardEmployee Status: Non-ManagerJob Level: Day ShiftJob Posting: Nov 17, 2025, 9:54:40 PM
Auto-ApplyIT Security Senior Analyst
Remote job
The City of Chandler Information Technology Department is currently seeking qualified individuals interested in joining our team as an IT Security Senior Analyst. The position is scheduled to work 5 days, 8 hours. This is NOT a fully remote position.
Current City of Chandler employees may only hold one position and are not eligible for additional part-time or secondary positions within the City of Chandler.
Why work for Chandler?
* Diverse and inclusive environment
* Up to 8 hours paid time off annually to volunteer in the community
* Dress code is business casual, with jeans on Fridays
* 3 medical plans to choose from along with dental and vision coverage
* Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual
* Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
* 12 paid holidays annually, with the potential for additional holiday leave the end of 2025, subject to approval by the City Manager
* Become part of the Arizona State Retirement System with a 100% city contribution match
* City contributions of 1% gross wages per pay period to deferred compensation
* Robust Employee Wellness program with $350 incentive
* Professional development opportunities
* Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
* Free Tumbleweed Recreation Center membership
* Flexible schedule/remote work options (when available)
Who we are
The Information Technology department at the City of Chandler values the importance of Team Chandler and is dedicated to driving innovation to provide extraordinary service to our customers. We harness the power of cutting-edge technology and business automation tools to transform the way we serve our community. Our team coordinates the use of computer technology across various city departments to ensure accurate and timely information is available to citizens, elected officials, management, and staff. We manage technology investments and assets such as the city's enterprise computer network, systems, and applications, and we are committed to continually advancing our technological capabilities. Our responsibilities also include providing technology services and support, consulting, business process analysis, and project management.
Who we are looking for
Our new team member must have a passion for customer service, teamwork, and collaboration. We are looking for someone to implement and maintain IT security protocols for the organization's information systems.
Our new team member must be able to efficiently enumerate and move around a network, assess city-specific threats, and work with diverse city stakeholders to promote the information security program. The ideal candidate will need to understand modern attack scenarios and various security controls that can be deployed throughout the exploit chain, including containment and forensics review. Creative and innovative techniques for cybersecurity risk management are a must.
To view the complete job description, please click here.
Minimum qualifications
* A Bachelor's Degree in Cybersecurity, Information Technology or a related field
* 4 years of recent experience in security and networking systems supporting a wide variety of operating systems, security technologies, infrastructures and vulnerability assessments
* Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Desired qualifications
* Ability to develop and expand relationships between business units to execute the security program's mission
* Hands-on experience with multiple security tools via GUI or CLI in a professional environment
* Comfortability with industry standard security frameworks from NIST, PCI, HIPAA
This is a regular full-time position, subject to a 6-month probationary period. A register of qualified candidates will be active for 4 months should another position become available.
The City of Chandler will conduct a pre-employment drug and alcohol test as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city's Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.
IT Systems Analyst I (Remote)
Remote job
Competitive Compensation & Benefits Package!
eligible for -
Annual incentive bonus plan
Medical, dental, and vision insurance with low deductible/low cost health plan
Generous vacation and sick time accrual
12 paid holidays
State Retirement (pension plan)
401(k) Plan with employer match
Company paid life and disability insurance
Wellness Programs
Public Service Loan Forgiveness Qualifying Employer
See attachment for additional details.
Office Location: Remote option
Closing Date: Open Until Filled
Primary Purpose of Position: This position performs professional duties of business requirements analysis, project management, technical advisor, and assists with the coordination of the design, testing, and implementation of the agency's systems and related integrations. This position works with end users, vendors, external partners and in-house IT resources to support, maintain, and enhance the agency's information system and develop creative new technical solutions. This position serves as a technical liaison between the IT department and the agency's Programs and external entities. This position understands and evaluates workflows, structure, operations, desired outcomes, goals of the organization to recommend highly effective solutions to assist the agency in achieving its goals.
Role and Responsibilities:
Design, test,supportand implement software applications necessary to satisfy the needs of the LME/MCO/Tailored Plan as outlined by policies and procedures.
Coordinate projectsdesign and implementation of new features,fixesand upgrades tonew andexistingsystems.
Activelydevelop and/orassistwith developing project scope, goals and suggested format for project implementation to meet both internal and State requirements.
Develop test case scenarios, perform user acceptance and regression testing; document the testing process andresults.
Identify, verify, and provide solutions for defects within the information system;track issues,andprovide feedback toimpactedstaff.
Advanced troubleshootingassistanceof end user issues and coordination of resolution once determined.
Analyzeand documentthe present business practices and processes,to include both functional and non-functional requirements.Identifycross functional impactsof thesystems todeterminehow to maximize efficiencies and overall impact and effectiveness throughoutorganization.
Analyze current business practices torecommendsolutionto enhance efficiency, improve workflow, and/or solve problems.
Research software productsand solutionsand make recommendations to IT Management.
Provide business systems support in response to user input, contacting software vendors asrequired.
Assistin validating results from data extractions and reports to ensure results match specifications anddocumentation.
Ensure the fulfillment of technical requirements, and review quality and accuracy of project deliverables;
Create data flow diagrams, system requirement documents and technical specifications as needed.
Provide support and training assistance to users to ensure that new technologies are used properly and to their fullest potential.
Employ best practice testing methodologies.
Create and maintain test automation.
Performs other job-related tasks as required.
Knowledge, Skills and Abilities:
Thorough knowledge of modern techniques in system analysis and design in an environment of multiple systems including multi-usernetworking and communications
Extensiveknowledge of desktop business applications, particularly MS Office 365,MS Project, MSVisio.
Knowledgeof project management techniques and best practices
Proficient usingtesting methodologiesandexperienceddocumentingof test cases and results.
Knowledge of user interface design
Competent understandingof the LME/MCO/TailoredPlanbusiness operationsand HIPAA/HITECH regulationregardingprivacy and data security.
Demonstrate technical aptitude through strong analytical skills, problem identification and resolution, organizational skills, creativity, and critical thinking
Excellentcustomer service, interpersonal, andcommunication skills and the ability to address diverse groups of internal and external personnelin small and large forums.
Ability toestablishand maintain effective working relationships with technical staff and other staff
Ability tointerview users,determineneeds and translate todeterminemostappropriatesolutions
Ability to gather and present technical information effectively in oral and written formto allowa vendor or in-house developer to know exactly what is needed, expected results, and impact of change
Advanced skills in problem solving and the ability to multitaskeffectively while managing several projectssimultaneously.
Ability to prepare technical reports,documentationand manuals
Education and Experience Required: Bachelor's Degree and 3+ years of experience in any of the following: Information Technology, Business Analytics or Project Management; or an Associate's Degree in an IT related field and 5 years of experience in any of the following: Information Technology, Business Analytics or Project Management; or an equivalent combination of education and experience that includes managing projects and complex software applications including client service and web based applications.
Education and Experience Preferred: Bachelor's Degree in an information technology field and 3 years of business analytics and project management experience.
Licensure/Certification Requirements: N/A
Auto-Apply