Entertainment manager job description

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.
About Bedrock
Bedrock is a full-service real estate firm specializing in innovative city-building strategies, reaching far beyond the boundaries of bricks and mortar. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $5.6 billion to acquiring and developing more than 100 properties in Detroit and Cleveland, including landmark developments at the Hudson's Site, the Book Tower restoration, City Modern and the May Company Building. Bedrock's portfolio totals more than 22 million square feet of office, retail and residential space within new construction and adaptive reuse projects.

For more information on Bedrock's projects, visit bedrockdetroit.com or engage with us on Facebook, Instagram, Twitter and LinkedIn.

Bedrock Experience Team
As Bedrock's Experience Team, we are dedicated to supporting local Detroit and Cleveland businesses and enhancing the greater community. Our primary focus is to provide tenants and business partners with the necessary tools and resources to be successful, in addition to creating both public and private activations throughout the city. The Event Experience Team Curates Bedrock events and initiatives for internal teams, as well as Bedrock tenants and business partners. The team acts as an in-house concierge to ensure anyone who lives, works, or visits a Detroit space has an amazing and unique experience!

Job Summary
In partnership with the Team Leader of Events and Programming, the Senior Events Associate will execute internal and externals events for Bedrock team members and tenants, in Detroit, MI and Cleveland, OH. They will support the planning and execution of activations, surprise and delight initiatives, and programming within Bedrock properties and public spaces. In addition, they will support and maintain Experience Team processes.

Responsibilities
In partnership with the Team Leader, Events & Programming, conceptualize, plan, and execute internal, external, and tenant facing events from start to finish. Solicit quotes for food/beverage selections, arrangements for audio visual service, transportation, travel, entertainment, communications, décor, etc.Work with internal teams and outside vendors to execute on events Track event timelines and budgets Manage registration process for events Manage volunteer workforce for events Execute on day-of event deliverables Lead and manage larger events and initiatives executed by the team Participate in the planning and execution of activations, surprise and delight initiatives, and programming within Bedrock lobbies and public spaces Provide accounting and billing support by maintain and tracking event budgets ensuring all contracting, invoicing, and payments are fulfilled in a timely manner. Support Bedrock-specific gifting process including research and selection of new gifting products, obtaining quotes and purchasing gifting stock, maintaining inventory, and overseeing the assembly and distribution of Bedrock gifts Maintain industry knowledge and stay current on industry trends, providing the team with innovative ideas and creative event and programming solutions Organize project close out and ensure all project documents, feedback, and metrics are recorded and saved Responsible for developing and executing Bedrock's team member events and initiatives and maintaining the team member engagement calendar Develop new and cultivating existing relationships with local and national event vendors and suppliers Provide support to the overall Experience Team, and Bedrock team members/tenants as needed Other duties as assigned

Qualifications
Bachelor's degree in Event Planning, Hospitality, Marketing, Communications or related field or the equivalent in applicable experience Approximately 3 years of experience, at least 2+ years in event planning Great attention to detail and high level of organization Excellent listening, communication and people skills for internal/external partner interactions Strong writing skills to clearly communicate event details Ability to think creatively to introduce new ideas or concepts when planning events and activations Capable of foreseeing potential problems at events in order to alleviate risks ahead of time Skilled problem solver; ability to deal with difficulties that arise on the spot at events Ability to plan, organize and establish priorities to achieve results Capable of working on several projects at once; works well under pressure Self-starter; always seeking new projects and ways to improve existing ones Ability to work within a budget and often within very tight timelines Flexibility to work unusual and often long hours Proficient in using and navigating PC platforms, Microsoft Word, Excel, PowerPoint, Outlook and is comfortable in learning and using new technology

Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

Reporting to the Vice President of Entertainment, the VIBE Manager holds responsibility for the strategy and execution of the VIBE program within the Entertainment Department. This position ensures that lights, sounds, video, scents, are continuously functioning in conjunction with the strategic initiatives of Yaamava' Resort and Casino. This individual supports the property in all aspects of music and culture while creating an exceptional climate of guest-oriented service, implementing brand amenity programs and ensuring effective utilization of music across the property.
Essential Duties & Responsibilities

1. Builds business and market share by utilizing brand amenity programs to leverage as Yaamava's differentiator in the hospitality space. Translates strategy into specific business actions and individual milestones that drive results.

2. Researches music trends ensuring the brand's relevance within the music community and mind of the consumers. Identifies significant dates in pop culture, holidays, and music history and develops a music programming initiative for the property. Coordinates local events to showcase the property and brand while demonstrating music industry connection.

3. Monitors, adjust, and creates music playlists and video content adapted to location, time of day, Yaamava' Theater shows, player events, and VIBE. Evaluates and adjusts overall guest experiences based on interaction with guests, industry trends, corporate initiatives, etc. Ensures maintenance of VIBE related initiatives through the property and that operational areas have a vibe that meets or exceeds brand standards and guest expectations.

4. Conducts regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities. Ensures quality and timeliness of work performed by contracted vendors. Creates department budget to include resource quantities, costs, and expenses.

5. Resolves guest complaints and implements changes to prevent future issues. Monitors quality assurance program scores and guest feedback. Maintain effective relationships with guests. Serves as spokesperson for the property on Vibe related initiatives as well as a property level Vibe brand ambassador. Presents a professional image at all times.

6. Operates ethically to protect the Yaamava' brand. Ensures brand and business initiatives are implemented. Maintains confidentiality of guest, employee, and company information.

7. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

* Must be at least 21 years of age.
* Associate's Degree in Hospitality, Entertainment, Music Theory or related field required.
* Bachelor's Degree in Hospitality, Entertainment, Music Theory or related field preferred.
* Minimum of six (6) years of experience in the music and/or entertainment industry is required.
* Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
* Previous experience with LUCI Music Platform required.
* Previous experience within the gaming industry strongly preferred.
* Must possess a deep understanding of the local music scene.
* Must possess intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point.
* Must possess the ability to resolve conflicts in a customer focused, professional manner.
* Must be capable of multitasking in a high volume setting.

Certificates/Licenses/Registrations

* At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava' Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Pay Range: $45,000 - $55,000 + Bonus!

Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as a Restaurant/Entertainment Manager with Bowlero Corp.

Our Restaurant/Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager's absence, they're the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant/Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team's hourly staff. If you've ever thought of becoming a General Manager at one of our centers, then the Restaurant/Entertainment Manager is a great place to start.

ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a Restaurant/Entertainment Manager

MAKE GUESTS PRIORITY #1

* Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints

NEVER STOP IMPROVING

* Continually hone our operational execution; schedule staffing levels to meet your center's needs and maximize the guest experience

TAKE EVERY OPPORTUNITY

* Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)

PARTNER WITH LEAGUES

* Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues

ASSEMBLE AN ALL-STAR TEAM

* Recruit, hire, train, and schedule a talented team of hourly center staff

SHOW OFF THOSE MANAGEMENT SKILLS

* Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate...

BRING YOUR F&B "A-GAME"

* Oversee the management and growth of your center's Food & Beverage program; provide ongoing training and supervision of your center's daily F&B operations to ensure our corporate initiatives and standards are executed consistently

WHO YOU ARE

As committed member of our team, you're ready to fill in for your center's General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. You're flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays. What's more, you're a dedicated team player who's great at developing the talents of your team, and you're looking to ultimately take the next step towards becoming a General Manager.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

* 2+ Years of Management Experience
* Bachelor's Degree
* The ability to supervise center operations staff
* Strong Team Player
* Exceptional "People Developer"
* Customer Service Pro
* Knowledge of POS register systems

THE BOWLERO CORP TEAM

Bowlero. Bowlmor Lanes. AMF. Our family of brands features the best in bowling entertainment and events at 300 striking locations nationwide. And now, with the PBA (Professional Bowlers Association), we're bringing bowling to the world. We're committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. Because when work is this much fun, it doesn't feel like work at all. Join our team of over 8,000 associates, and discover what it means to live the #BowledLife.