What does an entrepreneur do?

Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.

There are some key differences in the responsibilities of each position. For example, entrepreneur responsibilities require skills like "kids," "web design," "product development," and "business plan." Meanwhile a typical customer service manager has skills in areas such as "strong customer service," "customer satisfaction," "customer complaints," and "customer service." This difference in skills reveals the differences in what each career does.

Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that entrepreneur responsibilities requires skills like "kids," "web design," "product development," and "business plan." But an operations manager might use other skills in their typical duties, such as, "customer service," "logistics," "continuous improvement," and "project management."

Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from entrepreneur resumes include skills like "kids," "web design," "product development," and "business plan," whereas a service manager is more likely to list skills in "pos," "performance reviews," "cash handling," and "food handling. "

A co-owner/operator is responsible for delivering goods and services for the companies using their trucks and vehicles. Co-owner/operators ensure timely merchandise deliveries, check the quantity and quality of the cargo, and follow routes accordingly. They also inspect vehicle conditions, identify any inconsistencies, and perform troubleshooting for malfunction for immediate repair or replacement of components to prevent deliveries delays. A co-owner/operator must have clean driving records, adhering to the road's safety regulations.