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Become An Epic Credentialed Trainer

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Working As An Epic Credentialed Trainer

  • Training and Teaching Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Thinking Creatively
  • $58,210

    Average Salary

What Does An Epic Credentialed Trainer Do At Mercy Health

* The CarePATH Credentialed Trainer (CT) serves multiple roles related to the Epic Electronic Health Record (EHR) application.
* The core role is to deliver end-user training and go-live support for a particular Epic application module related to an ambulatory or inpatient go-live.
* The position serves as the core CarePATH support and provides ongoing support and training to the user base beyond the go-live event.
* The CT is essential for the continued success of the user population.
* The position is essential to the successful creation and execution of an end user training program which translates into an effective electronic health record system resulting in meaningful day to day end user activities.
* Proper training of end users serves to bridge the decisions made on workflow redesign and system build, as well as, other decisions around the system build.
* The CT is responsible for mastering both an Epic application and the specific workflows of that application.
* The CT is an integral member of a project team and will participate in workflow design and system build in order to gain in-depth knowledge of practice and system workflows to achieve optimal system functionality and ultimately quality patient care.
* The CT is responsible for building, testing, and maintaining the training environment, as well as developing and maintaining training materials.
* The CT leads training of any new physician and staff member and provides regular ongoing training opportunities.
* The CT fields work tickets and addresses application problems

What Does An Epic Credentialed Trainer Do At Lahey Health

* leading instruction and competency testing for the Super Users and End Users
* providing tutorial or special audience training.
* assisting with go-live support for the End Users during the activation periods.
* The incumbent is also accountable for maintaining the readiness of training rooms, assembling training materials, and generating status reports on training sessions and participating in the quality improvement process.
* This position requires successful completion of the Epic credentialing process training program on the application(s), to include ?teach back? methodology, successful completion of a teaching presentation before a panel, and successful completion of a Credentialing exam.
* Travel is required to other sites as needed for meetings and classes.
* Essential Duties & Responsibilities including but not limited to:
* Delivers classroom instruction for assigned application(s) of Epic Program.
* Leads assigned classroom activities.
* Records questions and feedback as appropriate to include in future education and/or end user support sessions.
* Administers and grades end user proficiency examinations.
* Ensures classroom attendance is accurately recorded and reported for each training session.
* Reviews and modifies curriculum and lesson plans to ensure articulacy with any changes to the material.
* Ensures the readiness of training rooms, computer workstations, devices and materials for class.
* Collaborates with Learning Team members to review list of scheduled attendees prior to class to determine and prepare classroom support needs (curriculum, materials, tests, etc.).
* Works closely with IT support team as necessary.
* Assesses the effectiveness of the curriculum to identify and contribute to quality improvements.
* Consults with management and technical staff to ensure the validity and relevance of course curriculum.
* Recommends modifications to curriculum based on student feedback.
* Reviews assigned curriculum and lesson plans and recommends changes to the Instructional Designers.
* Incorporates changes to curriculum, lessons plans, End User proficiency testing requirements and incorporates into classroom training.
* Provides ?Go Live? Support and serves as a training resource to assigned departments/clinics.
* Provides one-on-one and small group teaching support to End Users during ?Go Live? stage.
* Documents and interprets common themes of End Users? ?Go Live? support needs.
* Assists with issues/questions at ?Go Lives? and/or refers issues to Command Center.
* Attends ?Go Live? support team meetings and presents issues as requested.
* Collaborates with LMS System Administrators to ensure accurate attendance and reporting from classes.
* Attends LMS team meetings, as needed.
* Reviews and ensure final attendance records for accuracy.
* Attends required meetings
* Maintains confidentiality with regard to information being processed, stored or accessed by the system.
* Incorporates Lahey Health Guiding Principles, Mission Statement and Goals into daily activities
* Complies with all Lahey Health Policies.
* Complies with behavioral expectations of the department and Lahey Health.
* Maintains courteous and effective interactions with colleagues and patients.
* Demonstrates an understanding of the job description, performance expectations, and competency assessment.
* Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
* Participates in departmental and/or interdepartmental quality improvement activities.
* Participates in and successfully completes Mandatory Education.
* Performs all other duties as needed or directed to meet the needs of the department.
* Qualifications

What Does An Epic Credentialed Trainer Do At NYU Medical Center

* Credential in three applications and be ready to lead classes in each.
* Primary Classroom Trainer for multiple applications.
* Maintains the physical classroom spaces to make sure they present a professional and friendly environment.
* Responsible for class materials upkeep, making sure that everything is ready and available when end users come to class.
* Mastery of iDevelop, the LMS, to keep attendance and record grades of end users as well mark their completion of our class.
* Basic familiarity with placing tickets in Front Range for various user and hardware issues.
* Must work to constantly improve presentation skills and classroom management - present to colleagues regularly to master the skill.
* Achieve basic knowledge of Captivate software and eLearning authoring.
* Develop a thorough knowledge of the eLearning QA process and participate regularly with this team.
* Create first draft of application tip sheets under the oversight of senior staff.
* Provide feedback to the Senior PTs on improvements and updates to the curriculum based on classroom/end user experience.
* Test & validates curriculum and exercises in the training environment prior to their use in class.
* Provides regular feedback on training environment performance and usability based on classroom experience.
* Participate in one group wide team initiative in the calendar year to the lead's satisfaction.
* Build proficiency in SharePoint and being able to locate all documents needed for classroom needs.
* Demonstrates the ability to independently function and master their job responsibilities.
* Attends stream meetings as representative of the training team to development understanding of training from the operational and application standpoint.
* Starts forming a relationship with the appropriate application teams.
* Maintains positive relationships with the end user base, operation, application and training team colleagues

What Does An Epic Credentialed Trainer Do At City of Hope

* Obtains a thorough understanding of the assigned Epic application and applicable City of Hope clinical and operational workflows.
* Manages the development and implementation of the training programs for the assigned applications and impacted end-users.
* Participates in workflow designs and system builds in order to gain an in depth knowledge of the system functionality and rationale for the workflow designs.
* Prepares and maintains documentation and all course materials for role-based education.
* Builds, maintains and prepares training environments for training classes.
* Works with training coordinators to schedule appropriate courses.
* Ensures all materials for each course are ready for scheduled classes.
* Works with Credentialed Trainers to deliver end user training.
* May be assigned to manage a team of matrixed support, credentialed trainers who also deliver training.
* Acts as a resource to aid in E
* Learning course development, ongoing new hire education, go-live/end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding & education

What Does An Epic Credentialed Trainer Do At University of Rochester

* Serves as enterprise-wide expert Principal Trainer resource and lead member to the eRecord/ePARC Project and Epic user community.
* Support Training Program and its Managers and Director in all instructional design areas.
* Recommends, plans, designs, executes and evaluates instructional design based on clinical and/or financial and administrative information applications, data & technology systems, specific to the various projects and related role-based, workflow processes throughout the URMC enterprise; Highland Hospital, Strong Hospital , FFT, URMFG ambulatory and regional affiliated clinics and URMC Research Community.
* Manages instructional design and Super User Program activities based on a project work plan that involves a high degree of complexity.
* Manages multiple instructional design projects in pre-live, go-live and post-live phases of the application implementation.
* Works with various managers, Clinical lnformaticists, Training Manager/ Director, Credentialed Trainers, LMS/e
* Learning developer and other departmental staff for integrated project planning and direction setting.
* Works with technical staff and managers to identify requirements, facilitate and implement changes in Instructional Design, Training Environments and Super User Program of the Epic Training Program, implementing Lean operational training design improvements.
* Provides day-to-day "Expert" Clinical and/or Financial and Administrative Information Systems and instructional design coordination and support to Director, Managers, Credentialed Trainers and staff.
* Employs analytical and project management skills to identify and clarify requirements and develop appropriate instructional design strategies.
* Able to evaluate appropriateness of various proposed solutions.
* Supports the Training Managers and Director by coordination of the credentialing process for expert­level classroom Instruction and Super User programs.
* Provides analytical, administrative and procedural assistance for identification of Instructional Design requirements, enhancements and setup decisions.
* Functions as a liaison and coordinator between technical team, credentialed trainers, super users, department managers, LMS and EPIC on all instructional design.
* Works with technical staff and managers to Identify requirements, facilitate and implement changes in Instructional Design, Training Environments.
* Provide in-depth analysis of the requirements and develops functional specifications as part of the process to solve the enterprise users' needs.
* Propose, document and manage procedures and instructional design training plans.
* Specific Responsibilities:
* Under the general direction of the Manager and Director, conforming to URMC policies but retaining latitude for independent judgment and initiative:
* Technical Instructional Design Management
* Develops and manages instructional design tasks and administrative aspects of training project and task management, routinely updating project plan and other documentation.
* Monitors the operational workflow impact of instructional design solutions; may recommend and assist with changes in operational processes related to training programs, learning management systems.
* Anticipates problems and formulates contingency plans or solutions as a project team member and understands when and how to escalate issues Benchmark with other Epic customers.
* Evaluates, recommends instructional design aspects of training project, working with other ISO Team members, Epic and managers, director as necessary.
* Reviews, finalizes, and ensures the documentation is complete for ISO procedures and systems summaries, downtime procedures for departmental operations and associated downstream systems.
* Creates, coordinates and leads credentialing process for eRecord/ePARC class instructors for each course
* Maintains an in-depth knowledge and current certifications of the Epic applications assigned and related acute and ambulatory workflows and related operational processes.
* Defines tasks, determines scope of modifications, and communicates requirements for upgrades and/or modifications to software application, training environment design/build and interfaces which will require training and identify the best fit instructional design solution based on the identified needs.
* Establishes effective working relationships with technical personnel at URMC, vendors and other internal groups involved in Epic Training Environments and related analysis, planning, and implementation.
* Works closely with the Managers and Director to coordinate the activities of the training team, including assigning and monitoring project tasks, resources and priorities.
* Gives input on staff development plans related to classroom instruction performance based on credentialing rubrics and Super User and other training program activities to Training Managers.
* Serves as the focal point of training instructional design in an environment characterized by complex operational impact.
* Uses well-developed service, administrative and analytical skills and experience to seek solutions for improving training programs and practices.
* Provides on-call support of training instructional design and its administration as scheduled.
* Troubleshoots problems received from customer base and responds within established timeframe based on level of criticality.
* Organizes and conducts training workshops, webinars, videoconferences, meetings with Super User, providers, trainers, project team and other groups.
* Monitors progress and provides updates and reports to the Training Managers and Director and eRecord/ePARC Managers and/ or teams.
* Consulting Analysis
* Participates in the evaluation, design, facilitation, implementation and ongoing support of the Training program efficiency workshops, webinars, efficiency consultation and outreach programs.
* Defines, develops, and documents the necessary conceptual design and detail design of subprojects such as Efficiency Workshops and training reporting needs.
* Manage QA process for all instructional design.
* Monitors training content and design effectiveness and researches any inconsistencies in outcomes, using Quality Assurance methodology such as PSDA to continually improve the Instructional Design's effectiveness and its ability to remain "LEAN".
* Develop processes and procedures to manage consulting services for post-live optimization use of the Epic solution
* Coordinate training instructional design for "Train the trainer" , Super Users and Help Desk training programs
* Coordinate with web services the marketing strategies to promote the training instructional design including use of the web Resource Library and Training Web site
* Coordinate Instructional Design feedback/ QA tracking and follow-up
* Keeping Application Coordinators, Clinical lnformaticists, Builders and Super Users informed about Instructional Design programs before and after Go
* Live
* Coordinate design for upgrade and New Hire training as needed
* Coordinate the functional and operational implementation of the Instructional Design in the Leaming Management System.
* Day to day role of Epic Instructional Design and workflow "Expert
* for all Credentialed Trainers and ad hoc for URMC-wide initiatives such as Joint Commission, NYS regulations and other needs.
* Serves on committees and attends meetings as requested.
* Follows all ISO administrative standards (such as timely time sheet preparations, completing time away requests, completing annual mandatory educational requirements, etc.).
* Adheres and subscribes to the URMC and ISO Values as stated in the Values Statement

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How To Become An Epic Credentialed Trainer

Training and development specialists need a bachelor’s degree, and most need related work experience.


Training and development specialists need a bachelor’s degree. Specialists may have a variety of education backgrounds, but many have a bachelor’s degree in training and development, human resources, education, or instructional design. Others may have a degree in business administration or a social science, such as educational or organizational psychology.

In addition, as technology continues to play a larger role in training and development, a growing number of organizations seek candidates who have a background in information technology or computer science.

Work Experience in a Related Occupation

Related work experience is important for most training and development specialists. Many positions require work experience in areas such as training and development or instructional design, or in related occupations, such as human resources specialists or even teachers.

Employers may prefer to hire candidates with previous work experience in the industry in which the company operates. However, some employers may hire candidates with a master’s degree in lieu of work experience. Increasingly, employers prefer candidates with experience in information technology, as organizations introduce more e-learning, mobile training, and technology-based tools.

Licenses, Certifications, and Registrations

Many human resources associations offer classes to enhance the skills of their members. Some associations, including the Association for Talent Development and International Society for Performance Improvement, specialize in training and development and offer certification programs. Although not required, certification can show professional expertise and credibility. Some employers prefer to hire certified candidates, and some positions may require certification.


Training and development specialists may advance to training and development manager or human resources manager positions. Workers typically need several years of experience to advance. Some employers require managers to have a master’s degree in a related area.

Important Qualities

Analytical skills. Training and development specialists must evaluate training programs, methods, and materials, and choose those that best fit each situation.

Creativity. Specialists should be creative when developing training materials. They may need to think of and implement new approaches, such as new technology, when evaluating existing training methods.

Instructional skills. Training and development specialists often deliver training programs to employees. They use a variety of teaching techniques and sometimes must adapt their methods to meet the needs of particular groups.

Interpersonal skills. Specialists need strong interpersonal skills because delivering training programs requires collaboration with instructors, trainees, and subject-matter experts. They accomplish much of their work through teams.

Speaking skills. Speaking skills are essential for training and development specialists because they often give presentations. Specialists must communicate information clearly and facilitate learning by diverse audiences.

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Epic Credentialed Trainer jobs

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Epic Credentialed Trainer Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Black or African American

  • Unknown

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Languages Spoken

  • Spanish

  • French

  • Chinese

  • Vietnamese

  • German

  • Mandarin

  • Cantonese

  • Japanese

  • Korean

  • Italian

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Real Epic Credentialed Trainer Salaries

Job Title Company Location Start Date Salary
Epic Trainer The CJS Solutions Group, LLC New York, NY Aug 10, 2016 $70,000
Epic Trainer The CJS Solutions Group, LLC New York, NY Jun 29, 2016 $70,000
Epic Trainer The CJS Solutions Group, LLC D/B/A The HCI Group New York, NY Jun 29, 2016 $70,000
Epic Trainer The CJS Solutions Group, LLC New York, NY Mar 09, 2016 $70,000

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Top Skills for An Epic Credentialed Trainer


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Top Epic Credentialed Trainer Skills

  1. Curriculum Development
  2. Workflow Analysis
  3. End User Training
You can check out examples of real life uses of top skills on resumes here:
  • Assisted Instructional Designer on curriculum development.
  • Provided curriculum development, workflow analysis, optimization, and lesson plan enhancement.
  • Assist Principal Trainer in maintaining comprehensive end user training materials and maintaining the training environment.
  • Administered classroom instruction for medical clinicians including Providers, Nurses, Techs, and Clerks.
  • Developed training materials, including presentations, 15 instructional videos, and 30 report configuration documents.

Top Epic Credentialed Trainer Employers