Epic credentialed trainer job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities


Functions under the direction of the Learning & Development Manager. The Epic Principal Trainer is an individual
that possess competencies in two areas: science of educational theory with mastery in educational design,
implementation and evaluation as well as a sound knowledge of how technology is situated in the workflow of
clinicians and others within healthcare; in particular, the electronic health record. As such, the Epic Principal Trainer
will be responsible for developing and maintaining course curricula and supporting training materials for their
application as well as designing robust evaluation methods for training programs.

The Epic Principal Trainer acts as a content expert for creating and providing training for the Epic application. The
Epic Principal Trainer will also be responsible for building, testing, and maintaining the training environment as well as
managing updates to policy and procedure documentation related to training. The Epic Prinicipal Trainer will conduct
training for new staff, provide refresher training as needed and coordinate and implement training for software
upgrades and updates. The Epic Principal Trainer works closely with leaders, subject matter experts, and team
members on all aspects of the Epic project to assure project deadlines are met and to ensure all training reflects
operational workflows, policies and procedures.


Qualifications


Required Minimum Education: High School diploma or equivalent required. Associate or Bachelors degree strongly
preferred.

Required Minimum Experience: Experience as an instructor, educator or facilitator of learning programs is strongly
preferred. If not, must complete WellStar Educator Immersion program within 3 months of employment and
successfully complete all aspects of the training. Exposure to and knowledge of healthcare, clinical practice settings
and clinical workflow in a hospital setting, is strongly preferred.

Required Minimum Licensure/Certifications: Certified in Epic application or must complete Epic certification within six
months of hire. Must maintain Epic certification in assigned application module to assure Epic active status.

Required Minimum Skills:
Excellent verbal and written communication skills. Must be organized and have the ability to analyze and trouble
shoot problems. This individual must have good interpersonal skills and be able to work as part of a team. Must be
able to demonstrate an understanding of project management tools, methodologies and techniques. Ability to multitask is essential, as is the ability to function in stressful and emergent situations. Strong detail orientation and time
management skills are required. Knowledge of clinical practice settings and clinical workflow in a hospital setting are
preferred.

Other: Requires the ability to travel on an overnight basis to obtain specific training or to support go-live events.

**Grow your career at Cedars-Sinai!**

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.

**Why work here?**

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

**What will you be doing:**

The Senior Epic Trainer will contribute substantially to the development, implementation, and success of the Ambulatory application/systems training program. Will be responsible for mastering at least one module of the greater application and all specific workflows for the business unit to which they are assigned. Encouraged to develop/implement the training program and responsible for the building, testing, and maintenance of a well-designed training environment for their application. Will ensure that updates and new software releases are incorporated into the training environment, all changes are communicated to their business units, and that update training is provided. In addition, will be encouraged to guide the work of Trainers and Associate Trainers, as advised by the Lead Trainer.

+ Will participate in workflow design and system build sessions to gain and maintain the skills to assist in the continuous improvement of the training curricula development and delivery process.

+ Assists the Lead Trainer and Training Manager with training plans for their designated applications.

+ Works with project managers, applications managers, applications specialists, and subject matter experts to develop, validate, and update training materials.

+ Reviews, edits, and approves any curricula or other materials developed by trainers or associate trainers.

+ Develops application-specific and cross-application training environment requirements.

+ Builds, configures, and tests the training environment to mirror the production environment system, including the inclusion of upgrades, fixes, and new releases.

+ Develops and implements appropriate success criteria and measures for training.

+ Develops post implementation/upgrade training optimization plans.

+ Coordinates the appropriate level of training for business unit managers and end-users.

+ Develops plans to assure the provision of application training at agreed upon service levels and costs.

+ Participates in the development of policies and procedures for all areas of training responsibility.

\#Jobs-Indeed

**Experience Requirements:**

+ Three (3)+ years of Epic Ambulatory systems training and curricula development experience.

+ Experience with Willow Ambulatory, Cupid, or Radiant training highly desirable.

+ Demonstrated experience with training curriculum development.

+ eLearning courses design and development experience. (preferred)

+ Learning management system experience. (preferred)

+ Requires demonstrated ability to deliver classroom training using standard methodology adult learning principles.

**Educational & Certification Requirements:**

Bachelor's Degree in Instructional Design, Medical Informatics, Instructional Technology, Communication, Education or related field. (preferred)

Epic Ambulatory Certification. (Willow Ambulatory, Cupid, or Radiant preferred)

\#LI-Hybrid

**Working Title:** Epic Ambulatory Principal Trainer

**Department:** EIS Training Team

**Business Entity:** Corporate Services

**Job Category:** ,Information Technology,Information Technology

**Job Specialty:** IT Training

**Position Type:** Full-time

**Shift Length:** 8 hour shift

**Shift Type:** Day

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Information Technology

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Credentialed Trainer is responsible for delivering end-user training for physicians, other clinicians, and non-clinical staff to develop competence in the use of clinical and business information systems and other computer software applications for various clinical areas and departments within the hospital and clinics. The Credentialed Trainer will also assist in creation and validation of training tools which support the education of system users, and in measuring user competency as well as effectiveness of the training program.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

+ Assist in the development of educational tools relating to new computer applications, system updates, and other organizational goals and changes.

+ Assist senior educators in developing or modifying curriculum, content and/or materials for training programs to meet the needs of end users.

+ Deliver appropriate level of instruction and competence/evaluations required for each user.

+ Collaborate with other educators, Informaticists/Analysts, Information Technology colleagues, and Subject Matter Experts in ensuring delivery of effective, accurate training to clinical and business professionals.

+ Conduct, facilitate and evaluate effective computer information systems training using appropriate methodologies, strategies, and content for end users in assigned areas.

+ Develop in-depth knowledge of workflow design and processes, and the important system functionality supporting the workflows.

+ Successfully obtain and maintain "Credentialed" level of expertise in Epic based presentation(s) and competency exam(s).

+ Apply knowledge of adult learning theory and flexibility in training techniques which reach audiences of varied backgrounds and learning styles

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience: One (1) year of progressively responsible and directly related work experience

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

+ Ability to solve problems and identify solutions.

+ Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.

+ Excellent training delivery and engagement skills.

+ Knowledge of principles and methods of adult learning and instruction for individuals and groups, and the measurement of training effectiveness.

+ Ability to diagnose and resolve routine training problems.

+ Ability and desire to develop training for specialized and advanced technology problems.

+ Ability to establish a set of tasks and activities associated with an intended outcome and timeline.

+ Ability to take action consistent with available facts, constraints, and anticipated consequences.

+ Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.

+ Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.

+ Ability to persuade and influence potentially resistant learners and successfully gain cooperation.

+ Solid Microsoft Office skills and project coordination/ management skills.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

#LI-GP1

REQNUMBER: 16086-1A