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Become An Equipment Specialist

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Working As An Equipment Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $83,584

    Average Salary

What Does An Equipment Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Equipment Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Equipment Specialist Jobs

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Equipment Specialist Career Paths

Equipment Specialist
Sales Manager Office Manager
Administrative Manager
6 Yearsyrs
Program Manager General Manager Account Executive
Assistant Vice President
7 Yearsyrs
Operations Manager General Manager
Center Manager
6 Yearsyrs
Engineering Technician Systems Administrator Data Analyst
Data Manager
6 Yearsyrs
Field Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Technician Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Logistics Management Specialist Program Manager General Manager
Facilities Manager
7 Yearsyrs
Field Service Technician Technical Support Specialist Network Administrator
Information Technology Director
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Operations Manager Driver Operation Supervisor
Logistics Manager
7 Yearsyrs
Technician Service Manager Operations Manager
Program Manager
8 Yearsyrs
Project Manager Construction Manager Quality Control Manager
Quality Manager
11 Yearsyrs
Program Manager Product Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Logistics Management Specialist Logistics Manager Operations Manager
Senior Manager
10 Yearsyrs
Sales Manager Operations Manager
Site Manager
7 Yearsyrs
Electronics Technician Technician Operations Manager
Supply Chain Manager
10 Yearsyrs
Account Manager Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Account Manager Sales Manager Technician
Technical Manager
7 Yearsyrs
Engineering Technician Field Service Technician
Technical Services Manager
7 Yearsyrs
Electronics Technician Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as an Equipment Specialist?

Equipment Specialist Demographics

Gender

Male

79.5%

Female

18.9%

Unknown

1.5%
Ethnicity

White

62.3%

Hispanic or Latino

16.0%

Black or African American

11.9%

Asian

6.1%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

57.5%

French

8.2%

German

5.5%

Carrier

5.5%

Italian

5.5%

Japanese

4.1%

Arabic

4.1%

Russian

2.7%

Portuguese

1.4%

Yoruba

1.4%

Braille

1.4%

Ningbo

1.4%

Polish

1.4%
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Equipment Specialist Education

Schools

Community College of the Air Force

15.8%

University of Phoenix

14.9%

Ashford University

7.0%

Central Texas College

6.0%

Defense Acquisition University

5.6%

Southern Illinois University Carbondale

5.1%

Tyler Junior College

4.2%

Colorado Technical University

4.2%

Columbia Southern University

3.7%

Park University

3.7%

Southern New Hampshire University

3.7%

Arizona State University

3.3%

Weber State University

3.3%

Syracuse University

2.8%

University of Maryland - College Park

2.8%

West Virginia University

2.8%

A-Technical College

2.8%

San Antonio College

2.8%

Strayer University

2.8%

Saint Leo University

2.8%
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Majors

Business

29.1%

Electrical Engineering

11.4%

Electrical Engineering Technology

6.1%

Management

5.4%

Criminal Justice

4.9%

Supply Chain Management

4.4%

General Studies

4.2%

Computer Science

3.5%

Computer Information Systems

3.5%

Mechanical Engineering

3.4%

Liberal Arts

2.9%

Automotive Technology

2.8%

Accounting

2.7%

Information Technology

2.4%

Marketing

2.4%

Biology

2.3%

Finance

2.2%

Environmental Control Technologies/Technicians

2.2%

Education

2.1%

Communication

2.1%
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Degrees

Bachelors

33.5%

Other

32.3%

Associate

17.3%

Masters

9.8%

Certificate

4.4%

Diploma

2.2%

Doctorate

0.3%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Equipment Specialist Salaries

Job Title Company Location Start Date Salary
Senior Rotating Equipment Specialist ENI Us Operating Co. Inc. Houston, TX Sep 23, 2013 $241,848
Equipment Specialist BP America Inc. Whiting, IN Sep 26, 2011 $146,286
Mechanical Specialist-Heat Transfer Equipment Technip USA, Inc. Houston, TX Jan 10, 2015 $111,072
Mechanical Specialist-Heat Transfer Equipment Technip USA, Inc. Houston, TX Oct 01, 2015 $111,072
Rotating Equipment Specialist Consumers Energy Company Ludington, MI Mar 09, 2016 $110,040
Mechanical Specialist-Heat Transfer Equipment Technip USA, Inc. Houston, TX Mar 05, 2015 $105,000
Senior Rotating Equipment Specialist Engineer Americas Energy Company, Inc. Prairieville, LA Sep 26, 2012 $101,500
Senior Rotating Equipment Specialist Engineer Americas Energy Company, Inc. Bakersfield, CA Sep 26, 2012 $101,500
Senior Rotating Equipment Specialist Engineer Americas Energy Company, Inc. Prairieville, LA Mar 09, 2012 $101,000
Rotating Equipment Specialist Consumers Energy Company Ludington, MI Sep 03, 2015 $95,544
Mine Equipment Refurbish Specialist Ram Opportunities LLC Gold Canyon, AZ Jul 10, 2016 $94,000
Imaging Equipment Specialist/Service Manager International Med-X Fort Myers, FL Jan 07, 2015 $91,312
Equipment Specialist XSYS Print Solutions Charlotte, NC Sep 17, 2013 $88,058
Imaging Equipment Specialist/Service Manager International Med-X, LLC Fort Myers, FL Sep 10, 2012 $87,951
Manufacturing Equipment Specialist Alpha and Omega Semiconductor, Inc. Sunnyvale, CA Sep 16, 2016 $77,000 -
$105,000
Equipment Specialist Arcelormittal USA LLC East Chicago, IN Sep 08, 2011 $75,000
Mechanical Equipment Specialist Arcelormittal USA LLC East Chicago, IN Sep 01, 2011 $70,000
Marzoli Equipment Specialist Parkdale Mills, Inc. Gastonia, NC Jan 01, 2012 $65,000
Electrical Equipment Specialist Caravan Canopy Int'l, Inc. La Mirada, CA Dec 11, 2015 $60,258
Teaching Professional/Master Equipment Specialist Troon Golf, LLC Scottsdale, AZ Sep 30, 2015 $56,680
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Sep 16, 2013 $46,644
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Dec 15, 2013 $46,644
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Oct 01, 2010 $46,644
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Sep 16, 2010 $46,644

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Top Skills for An Equipment Specialist

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  1. Preventative Maintenance
  2. Safety
  3. Logistics
You can check out examples of real life uses of top skills on resumes here:
  • Schedule and perform calibrations, validations, and preventative maintenance of laboratory equipment, including the REES Environmental Monitoring System.
  • Guided junior personnel towards understanding capabilities, safety requirements, and tendencies of equipment, resulting in increased equipment effectiveness.
  • Represented US Government in oversight of contractor-led production, planning, maintenance, equipment configuration and logistics; evaluated contractor performance.
  • Provide guidance on government regulations pertaining to property accountability; develops, recommends, and implements property administration policy daily.
  • Established and directed the packaging equipment program for this distributor of packaging equipment and provider of packaging equipment technical support.

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Top 10 Best States for Equipment Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Rhode Island
  5. Alaska
  6. New Jersey
  7. Minnesota
  8. Virginia
  9. Colorado
  10. Connecticut
  • (531 jobs)
  • (1,091 jobs)
  • (111 jobs)
  • (133 jobs)
  • (95 jobs)
  • (846 jobs)
  • (763 jobs)
  • (1,748 jobs)
  • (689 jobs)
  • (328 jobs)

Top Equipment Specialist Employers

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