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Become An Equipment Specialist

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Working As An Equipment Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An Equipment Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Equipment Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Equipment Specialist jobs

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Equipment Specialist Career Paths

Equipment Specialist
Operations Manager Account Executive Office Manager
Accounting Manager
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Assistant Vice President
7 Yearsyrs
Logistics Management Specialist Logistics Manager Operations Manager
Branch Manager
6 Yearsyrs
Sales Manager Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Field Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Engineering Technician Engineer Project Engineer
Engineering Manager
10 Yearsyrs
General Manager Account Executive Office Manager
Finance Manager
7 Yearsyrs
Maintenance Technician Field Service Technician Service Manager
General Manager
7 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
General Manager Operator Operation Supervisor
Logistics Manager
7 Yearsyrs
Technician Service Manager General Manager
Operations Director
9 Yearsyrs
Technician Service Technician Service Manager
Operations Manager
7 Yearsyrs
Program Manager Operations Director
President Of Operations
11 Yearsyrs
Operations Manager Branch Manager Account Manager
Product Manager
7 Yearsyrs
Maintenance Technician Engineering Technician Project Manager
Program Manager
8 Yearsyrs
Project Manager Program Manager General Manager
Property Manager
6 Yearsyrs
Logistics Management Specialist Logistics Analyst Logistics Manager
Purchasing Manager
9 Yearsyrs
Engineering Technician Project Engineer Quality Engineer
Quality Manager
11 Yearsyrs
Sales Manager General Manager District Manager
Regional Manager
8 Yearsyrs
Program Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
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Equipment Specialist Demographics

Gender

Male

79.8%

Female

18.7%

Unknown

1.5%
Ethnicity

White

81.0%

Hispanic or Latino

11.2%

Asian

5.8%

Unknown

1.6%

Black or African American

0.4%
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Languages Spoken

Spanish

58.2%

French

7.6%

German

6.3%

Carrier

5.1%

Italian

5.1%

Japanese

3.8%

Arabic

3.8%

Portuguese

2.5%

Russian

2.5%

Georgian

1.3%

Ningbo

1.3%

Polish

1.3%

Yoruba

1.3%
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Equipment Specialist Education

Schools

Community College of the Air Force

15.7%

University of Phoenix

14.7%

Ashford University

6.5%

Central Texas College

6.5%

Defense Acquisition University

6.0%

Southern Illinois University Carbondale

5.1%

Tyler Junior College

4.1%

Columbia Southern University

3.7%

Arizona State University

3.7%

Park University

3.7%

Southern New Hampshire University

3.7%

Colorado Technical University

3.7%

West Virginia University

3.2%

Strayer University

3.2%

Syracuse University

2.8%

The Academy

2.8%

University of Maryland - College Park

2.8%

Embry-Riddle Aeronautical University - Daytona Beach

2.8%

San Antonio College

2.8%

Southern University and A & M College

2.8%
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Majors

Business

29.5%

Electrical Engineering

10.8%

Electrical Engineering Technology

5.9%

Management

5.3%

Criminal Justice

5.1%

General Studies

4.4%

Supply Chain Management

4.4%

Computer Science

3.7%

Mechanical Engineering

3.7%

Computer Information Systems

3.3%

Liberal Arts

3.0%

Accounting

2.7%

Automotive Technology

2.6%

Biology

2.4%

Marketing

2.4%

Education

2.3%

Communication

2.2%

Finance

2.2%

Environmental Control Technologies/Technicians

2.2%

Photography

1.9%
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Degrees

Bachelors

33.8%

Other

32.1%

Associate

17.1%

Masters

9.7%

Certificate

4.6%

Diploma

2.2%

License

0.3%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Equipment Specialist Salaries

Job Title Company Location Start Date Salary
Senior Rotating Equipment Specialist ENI Us Operating Co. Inc. Houston, TX Sep 23, 2013 $241,848
Equipment Specialist BP America Inc. Whiting, IN Sep 26, 2011 $146,286
Mechanical Specialist-Heat Transfer Equipment Technip USA, Inc. Houston, TX Jan 10, 2015 $111,072
Mechanical Specialist-Heat Transfer Equipment Technip USA, Inc. Houston, TX Oct 01, 2015 $111,072
Rotating Equipment Specialist Consumers Energy Company Ludington, MI Mar 09, 2016 $110,040
Mechanical Specialist-Heat Transfer Equipment Technip USA, Inc. Houston, TX Mar 05, 2015 $105,000
Senior Rotating Equipment Specialist Engineer Americas Energy Company, Inc. Prairieville, LA Sep 26, 2012 $101,500
Senior Rotating Equipment Specialist Engineer Americas Energy Company, Inc. Bakersfield, CA Sep 26, 2012 $101,500
Senior Rotating Equipment Specialist Engineer Americas Energy Company, Inc. Prairieville, LA Mar 09, 2012 $101,000
Rotating Equipment Specialist Consumers Energy Company Ludington, MI Sep 03, 2015 $95,544
Mine Equipment Refurbish Specialist Ram Opportunities LLC Gold Canyon, AZ Jul 10, 2016 $94,000
Imaging Equipment Specialist/Service Manager International Med-X Fort Myers, FL Jan 07, 2015 $91,312
Equipment Specialist XSYS Print Solutions Charlotte, NC Sep 17, 2013 $88,058
Imaging Equipment Specialist/Service Manager International Med-X, LLC Fort Myers, FL Sep 10, 2012 $87,951
Manufacturing Equipment Specialist Alpha and Omega Semiconductor, Inc. Sunnyvale, CA Sep 16, 2016 $77,000 -
$105,000
Equipment Specialist Arcelormittal USA LLC East Chicago, IN Sep 08, 2011 $75,000
Mechanical Equipment Specialist Arcelormittal USA LLC East Chicago, IN Sep 01, 2011 $70,000
Marzoli Equipment Specialist Parkdale Mills, Inc. Gastonia, NC Jan 01, 2012 $65,000
Electrical Equipment Specialist Caravan Canopy Int'l, Inc. La Mirada, CA Dec 11, 2015 $60,258
Teaching Professional/Master Equipment Specialist Troon Golf, LLC Scottsdale, AZ Sep 30, 2015 $56,680
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Sep 16, 2013 $46,644
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Dec 15, 2013 $46,644
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Oct 01, 2010 $46,644
Media & Communication Equipment Specialist Audio Visual Associates, Inc. Denville, NJ Sep 16, 2010 $46,644

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Top Skills for An Equipment Specialist

MaintenanceProceduresSafetyPreventativeMaintenanceLogisticsSupportUnitsCustomerServicePropertyAccountabilityTestEquipmentTroubleshootDurableMedicalEquipmentTechnicalManualsDepotNewEquipmentGovernmentPropertyEmergencyTechnicalDataSupportEquipmentEquipmentMaintenanceTechnicalSupportLifeCycle

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Top Equipment Specialist Skills

  1. Maintenance Procedures
  2. Safety
  3. Preventative Maintenance
You can check out examples of real life uses of top skills on resumes here:
  • Communicate with engineering and with maintenance with correct and updated maintenance procedures.
  • Second in charge of a high volume safety office for squadron (VFA-106) of roughly 1,200 service members.
  • Lead Supervising Tech performing maintenance and preventative maintenance.
  • Reviewed and made necessary corrections to logistics support technical manuals and regulations.
  • Experienced technical inspection of sensitive equipment and system units operations.

Top Equipment Specialist Employers

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