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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Oakland, CA | $37,697 | $18.12 |
| 2 | Syracuse, NY | $37,168 | $17.87 |
| 3 | Jersey City, NJ | $36,468 | $17.53 |
| 4 | Portland, OR | $36,040 | $17.33 |
| 5 | Chicago, IL | $34,866 | $16.76 |
| 6 | Denver, CO | $34,678 | $16.67 |
| 7 | Salt Lake City, UT | $32,909 | $15.82 |
| 8 | Charlotte, NC | $31,918 | $15.35 |
| 9 | Lancaster, TX | $31,333 | $15.06 |
| 10 | Miami, FL | $29,045 | $13.96 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Account Executive | $89,249 | $43 | - |
| 2 | Customer Service Expert | $88,738 | $43 | - |
| 3 | Customer Care Executive | $83,089 | $40 | - |
| 4 | Customer Liaison | $82,809 | $40 | - |
| 5 | Telesales Representative | $77,626 | $37 | - |
| 6 | Telephone Service Adviser | $73,146 | $35 | - |
| 7 | Sales Agent | $69,482 | $33 | - |
| 8 | Customer Care Consultant | $68,086 | $33 | - |
| 9 | Service Operator | $67,885 | $33 | - |
| 10 | Service Consultant | $67,157 | $32 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Prudential Retirement Insurance And Annuity Co | $38,457 | $18 | - |
| 2 | John Hancock Investment Management | $35,852 | $17 | - |
| 3 | Empower Retirement | $35,205 | $17 | 2 |
| 4 | ING Financial Holdings Corporation | $34,631 | $17 | - |
| 5 | New York Life Insurance | $34,544 | $17 | 29 |
| 6 | Alliance Financial & | $34,238 | $16 | 1 |
| 7 | M&T Bank | $33,636 | $16 | 13 |
| 8 | New England Financial | $33,394 | $16 | - |
| 9 | The Retirement Plan Company | $33,042 | $16 | - |
| 10 | Morgan Stanley | $33,032 | $16 | 186 |
| 11 | The Equitable Bank | $32,862 | $16 | - |
| 12 | Financial Resources | $32,538 | $16 | - |
| 13 | USA Financial | $31,528 | $15 | - |
| 14 | Popular | $31,045 | $15 | 1 |
| 15 | Finance | $30,954 | $15 | - |
| 16 | Focus Financial Partners | $30,942 | $15 | 1 |
| 17 | Primerica | $30,671 | $15 | 13 |
| 18 | CBC Companies Inc | $30,608 | $15 | - |
| 19 | CIC | $30,533 | $15 | - |
| 20 | The Numbers | $30,463 | $15 | - |