Sales Associate - Senior Living
Erickson Senior Living job in Novi, MI
Compensation: An hourly rate commensurate with experience plus a generous commission plan. This is a full time position Join our Sales and Marketing team as a Sales Associate, where you'll play a key role both independently and collaboratively. In this position, you'll market the Erickson lifestyle to prospects and analyze business metrics to assess prospect viability and determine the best next steps in the sales and marketing process.
What we offer
* A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
* Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
* PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
* 401k for all team members 18 and over with a company 3% match
* Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
* Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members
* Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
* Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
How you will make an impact
* Interact with prospects through a variety of sales activities that include daily phone sales, face-to-face sales meetings, and group sales.
* Influence prospects with strategic messages, tactics, talking points, events, etc.
* Develop and sustain customer relationships that result in revenue generation.
* Conduct extensive follow-up, follow-thru activities, and retention programs.
* Conduct phone sales that increase the quality and quantity of appointments attended by prospective residents.
* Manage the integrity of our Customer Relationship Management database information and reports.
What you will need
* Previous sales and/or marketing experience preferred
* Previous experience working with a long sales cycle (12 - 18 months) strongly desired
* Proven technology skills
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Operations Associate - Full Time
Erickson Senior Living job in Novi, MI
Compensation: Commensurate with experience starting at $42,000 annually. Join our team as the Operations Associate (OA) position is a minimum one-year individualized program of functional and leadership training, including structured learning, special projects, multi-level feedback, and professional assessment. The OA Program will include temporary placements within multiple Erickson corporate and community departments. This individual will be responsible for meeting learning objectives, obtaining leadership experiences, completing assignments, and bringing business value to each business-line rotation. Assignments are subject to change based on the emerging needs of the business. Flexibility throughout the program is imperative.
What we offer
* A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
* Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
* PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
* 401k for all team members 18 and over with a company 3% match
* Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
* Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members
* Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
* Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
How you will make an impact
* With guidance from the Human Resources Director or Department leader, plan and execute all established learning objectives for each business-line rotation.
* Complete all assigned structured learning, including on-the-job, follow-up
* Assume effective program and project leadership roles in each business rotation.
* Prepare reports, presentations, and correspondence related to the business activities during each rotation.
* With the OA Program Coordinator, create an individual career path to support professional growth within the organization after completion of the program.
* Attend quarterly peer team calls conducted by Senior HR Managers.
What you will need
* Previous work experience, or academic leadership experience required. Education will be considered in lieu of experience.
* For Continuing Care rotation, must complete regulatory online Health Stream courses and attend the orientation for understanding the Person-Centered Approach to care.
* Experience with seniors, health care, and/or service delivery.
* Breadth of leadership activities while in school with a record of individual and team successes.
* Willingness to be flexible with assignments.
* Willing to travel.
* Willingness to relocate.
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Anatomic Path Aide - Contingent - Days
Detroit, MI job
Under close supervision, according to established procedures, assists the pathologists, residents, and pathology assistants in the handling of surgical specimens and in performing autopsies. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental and infection control standards.
2. Follows established procedures to prepare surgical specimens for grossing.
3. Stores and discards surgical and/or autopsy specimens under established protocols.
4. Transfers body to and from morgue; ensures proper and legal authorization for human post-mortem examination and proper restoration of body for acceptable release to the funeral director.
5. Assists in the postmortem examination including evisceration and obtains biological specimens for analysis.
EDUCATION/EXPERIENCE REQUIRED:
* High school graduate or G.E.D. equivalent with ability to follow written and verbal instructions
Additional Information
* Organization: Henry Ford Hospital - Detroit Main Campus
* Department: Pathology Surgical
* Shift: Day Job
* Union Code: Not Applicable
Anesthesiologist- Pain Medicine- Jackson
Detroit, MI job
The Department of Anesthesiology, Pain Management, and Perioperative Medicine at Henry Ford Jackson Hospital is seeking a Pain Management Physician to join our expanding group. The position is full-time and will include dedicated time in the Pain Center. If the candidate is also an Anesthesiologist, there will also be time dedicated to practicing anesthesiology in the OR and off-site locations at Henry Ford Jackson Hospital.
Job Highlights:
* Competitive compensation and robust benefits package
* Comprehensive Pain Practice
* Professional development opportunities in teaching, research, mentorship, physician leadership, and community service
Casework and Schedule
* Flexible mix of workdays in the Pain Center
* Anesthesia candidates can have a mix of OR call responsibilities adjusted in proportion to the number of days in the OR
Job Requirements:
* BC/BE in Pain Management
* Fellowship in Pain Management required
* Ability to sit for the ABA Subspeciality Certification in Pain Management
* Eligible for Michigan licensure
* Research and education experience and interests are preferred but not required
Additional Information
* Organization: Henry Ford Hospital - Detroit Main Campus
* Department: Anesthesia-Pain
* Henry Ford Health Location: Henry Ford Jackson Hospital
* Shift: Day Job
* Union Code: Not Applicable
Emergency Room Technical Assistant - Sterling Heights ER - 15 and Ryan - 40 Hours - Midnights
Sterling Heights, MI job
The Henry Ford Health Sterling Heights Emergency Department is a 15-bed free-standing facility. Our staff has a close working relationship. The physicians, nurses, and technicians are all centrally located for ease of collaboration and communication, which leads to a positive work environment.
While a small ED, we are fast paced and work well together. We are looking for candidates to join our team.
GENERAL SUMMARY:
Assist with patient care based on individual needs within the scope of practice under direct supervision of a registered nurse or Provider.
EDUCATION/EXPERIENCE REQUIRED:
* High School diploma or G.E.D. equivalent required.
* BCLS certification required.
* Previous Emergency Department Technician, Medical Assistant experience preferred.
CERTIFICATIONS/LICENSURES REQUIRED:
One of the following certifications/programs required:
* B-EMT
* Graduate from a formal Medical Assistant program.
* Completion of a formal nursing education program.
* Completion of a formal medical doctor education program
* OR One (1) year of applicable Emergency Room Technical experience in lieu of above
completed certification/program.
Additional Requirements:
* (Must complete applicable certification/program within 12 months of hire).
* Successful completion of a 180-day orientation period required.
* EMT license preferred.
Additional Information
* Organization: Henry Ford Medical Group
* Department: Emergency Med-Sterlg Hts
* Shift: Night Job
* Union Code: Not Applicable
Director Payer Audit - Revenue Cycle
Detroit, MI job
As the Director of Payer Audit - Revenue Cycle, you'll lead a high-performing, system-wide audit team and set the strategy for pre- and post-payment audit processes. This is more than managing denials-it's about driving payer behavior change, leveraging data to influence outcomes, and reducing financial risk across a $7B+ health system. If you're a proven leader with deep expertise in payer audits and a passion for collaboration, innovation, and results, this is your opportunity to make a lasting impact.
The System Director of Payer Audit provides strategic and operational leadership for all payer audit functions across the health system. This role is responsible for overseeing pre- and post-payment audit processes, managing denials and appeals, and driving payer behavior change through data-driven insights and cross-functional collaboration. The Director will lead a centralized team of audit professionals, including RNs, coders, and administrative staff. They will work closely with clinical, compliance, and revenue cycle leaders to ensure audit integrity, optimize reimbursement, and reduce financial risk.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Oversight & Leadership
* Lead the system-wide payer audit function, ensuring alignment with organizational goals and revenue cycle strategies.
* Develop and implement a centralized audit model to streamline intake, triage, appeal, and follow-up processes.
* Collaborate with stakeholders to identify audit trends, root causes of denials, and opportunities for payer negotiation and contract improvement.
Operational Management
* Oversee the intake and processing of medical record audit requests, ensuring timely and accurate responses to payers and auditors.
* Direct the development of appeal strategies and ensure high-quality, evidence-based appeal letters are submitted.
* Monitor audit volumes, cycle times, and outcomes to drive continuous improvement and resource optimization.
Team Development & Supervision
* Manage a multidisciplinary team including audit managers, RNs, coders, and support staff.
* Define role-based workflows and skillset alignment to ensure efficient case routing and resolution.
* Foster a culture of accountability, innovation, and professional growth.
Data Analytics & Reporting
* Utilize Epic Correspondence Records and other tools to track audit lifecycle stages and outcomes.
* Provide regular reporting to executive leadership on audit trends, financial impact, and team performance.
* Partner with IT and analytics teams to enhance audit tracking and predictive modeling capabilities.
Compliance & Collaboration
* Ensure compliance with payer policies, CMS guidelines, and internal documentation standards.
* Serve as a liaison to legal, compliance, and contracting teams on audit-related matters.
* Represent the organization in payer discussions and external audit forums.
EDUCATION/EXPERIENCE REQUIRED
* Bachelor's degree in Nursing, Health Information Management, Business, or related field required; Master's Preferred.
* RN, RHIA, RHIT, or CCS credential preferred.
* Minimum 7 years of progressive leadership experience in payer audit, revenue cycle, or clinical documentation improvement.
* Demonstrated success in managing large teams and complex audit workflows.
* Strong knowledge of payer policies, CMS regulations, and Epic systems.
* Excellent communication, negotiation, and analytical skills.
Additional Information
* Organization: Corporate Services
* Department: Revenue Cycle Administration
* Shift: Day Job
* Union Code: Not Applicable
Physical Therapy Resident - Full Time - Day Shift - Detroit
Royal Oak, MI job
The physical therapy residency is a program that provides clinical and didactic educational opportunities provided by the Henry Ford Health system, designed to advance the knowledge and clinical skills of a physical therapist working in the acute care specialty practice area.
The physical therapy (PT) resident performs PT evaluation; diagnoses movement dysfunction; and uses interventions to promote the ability to move, reduce pain, restore function, and prevent disability, working both independently and under direct mentorship as per curricular requirements.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
* Performs patient assessment, treatment, discharge planning and collaboration with other health care providers.
* Documents patient care and billing information timely and in accordance with department standards.
* Communicates with co-workers, and other professionals, including physicians and nurses as needed to ensure optimal patient care.
* Functions as a team member in care of patients and in mentoring with other staff.
* Delegates aspects of patient care to support staff per PT/PTA MI Licensure Administrative Rules providing necessary communication and supervision.
* Maintains clinical productivity standards.
* Advances technical clinical expertise through ongoing clinical education.
* Participates in in-services, staff meetings, quality activities and aspects of program development.
* Maintains awareness of patient safety issues within the clinic and in the use of equipment. Assists in the maintenance of patient care equipment as needed.
* Maintains patient confidentiality according to Henry Ford Health HIPAA policies.
* Maintains adherence to all applicable Federal/State law/regulations, APTA standards of practice, MI Licensure requirements, the Henry Ford Health Integrity/
Compliance Program, Code of Conduct, as well as all other Henry Ford Health policies and procedures.
* If requested, represents Henry Ford Health at community and professional functions.
* Participates in clinical education programs as approved by the Site Coordinator of Clinical Education.
* Performs other duties as assigned.
EDUCATION & EXPERIENCE:
* Requires Master's or Doctorate degree acquired from a Commission on Accreditation of Physical Therapy Education (CAPTE) accredited program.
* Requires current State of Michigan licensure or be eligible to obtain licensure prior to established deadline; deadline is established annually by the residency program and published within the application process, generally 3 months prior to the start of the cohort. Failure to obtain licensure by the due date will result in forfeiture of applicant's entry into the program.
* Current CPR certification required.
Additional Information
* Organization: Henry Ford Medical Group
* Department: Physical Therapy - Royal Oak
* Shift: Day Job
* Union Code: Not Applicable
Supervisor - Call Center Operations (11:30 a.m. - 8:00 p.m. / Hybrid - Troy, MI) - Health Alliance Plan
Troy, MI job
Primary Objectives To supervise, organize and coordinate the HMO, Medicare Advantage and Federal Government call center operations associated with HAP's Customer Service Department, which includes lobby, written/electronic correspondences, and clerical operations. To maximize service levels through scheduling, floor management activities, coaching employees and managing performance for service excellence. To maintain and report on all information related to member inquiries received via the telephone, lobby and written inquiries received throughout the HAP system.
Duties and Responsibilities:
* Supervise, develop, coordinate and control all workflow activities in the Customer Service Department (which includes phone monitoring, scheduling staff & adjudicating the phone queue assignment schedule, based on trends to maximize the efficiency of the call center productivity.
* Ensure compliance with the Centers for Medicare & Medicaid Services (CMS) and other regulatory agency guidelines, such as NCQA.
* Determine and create training materials, policies, procedures and required telephone scripts related to customer servicing.
* Maintain quality control within Customer Service based on live monitoring of calls, member feedback via letters, phone, e-mail via HAP's website, member survey cards, and quality audits performed by the department Quality Auditors.
* Evaluate employee performance, initiate appropriate coaching and developing and implement disciplinary action within area of responsibility.
* Develop the Call Center Statistical Analysis Reports on a daily/monthly/annual basis, including developing all associated written policies and procedures.
* Focus on continuous improvement that will improve the customer experience.
* Interface with the Client Services Correspondence and Grievance sections to be involved in the integral part of resolution for member complaints/grievances received by HAP.
* Develop processes/measures that will ensure staff receives continuing education on most current benefits, products, policies, procedures, systems tools, in cooperation with the departmental Training Specialist.
* Assist and/or handle member complaints received through the President's Office, Board of Directors, Media, Insurance Bureau, or the Department of Public Health ensuring a focus of customer satisfaction in complaint resolution.
* Coordinate with Marketing, Membership & Billing, Pharmacy, and Finance Divisions in the resolutions of service related problems.
* Work closely with the Compliance Office to ensure service delivery is consistent with regulatory agency requirements (NCQA, DFIS, DOL, HIPAA and CMS).
* Perform other related duties as assigned.
Requirements:
* Bachelor's Degree in Health Care, Business or a related field or a minimum of four (4) years recent and related work experience in customer service may be considered in lieu of the degree.
* Minimum of two (2) years of experience in health care or insurance environment with focus on Medicare managed care products.
* Minimum of two (2) years of recent supervisory or team lead experience with evidence of driving customer service improvements.
Abilities
* Must demonstrate excellent verbal and written communication skills.
* Demonstrate positive leadership and interpersonal qualities at all times, maintaining the highest degree of tact and diplomacy when working with people.
* Must demonstrate a high degree of maturity, poise, flexibility and good judgment in responding to inquiries from customers and when coaching employees.
* Must demonstrate strong analytical and problem-solving skills.
* Be able to meet multiple deadlines and manage progress of several projects simultaneously.
Knowledge
* Have a clear understanding of health care delivery systems.
* Working knowledge of Medicare Advantage Programs.
* Knowledge of CMS Compliance regarding customer satisfaction.
* HMO health care concepts.
* Obtain and have on-going knowledge of CMS regulations and Medicare managed care concepts.
* Demonstrate technical understanding of computer systems and be proficient in using a PC.
Additional Information
* Organization: HAP (Health Alliance Plan)
* Department: Customer Service
* Shift: Day Job
* Union Code: Not Applicable
Pathologists' Assistant - 40 hrs - Days - Increased Rates!
Detroit, MI job
NEWLY INCREASED RATES! The Pathologist's Assistant provides services in Anatomic pathology as a member of a team under the direction and supervision of a qualified Pathologist. Assists in the preparation and performance of human post-mortem examination.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Assists in the preparation and performance of human surgical specimen
examinations, which includes: gross description and complete dissection of surgical
specimens; selection and submission of tissue sections for microscopic
examination (i.e., frozen and permanent sections for light, electron and fluorescent
microscopy).
2. Responsible for the accessioning of specimens and assuring proper identification of
specimens in accordance to surgical pathology policies (Rejection/Rehabilitation
Policy). Prepares containers and tissues cassettes.
3. Aids in the resident training and credentialing offering technical and teaching to
residents in accordance with practice guidelines and the surgical pathology
dissection manual. Assesses the resident's level of competency in handling
specimens.
4. Responsible for gross photography of specimens as needed. Maintenance of files
are completed by the assigned PA.
5. Responsible for tumor procurement for biorepository. Documentation and quality
assurance indicators, and business transactions are completed by the assigned
PA.
EDUCATION/EXPERIENCE REQUIRED:
1. Bachelor of Science degree from a regionally accredited college/university
is required.
2. Successful completion of a NAACLS accredited Pathologist's Assistant
program, or previous certification by the American Association of
Pathologist's Assistant (AAPA) is required.
3. Pathologist's Assistant certification as a PA(ASCP) is preferred
Additional Information
* Organization: Henry Ford Hospital - Detroit Main Campus
* Department: Pathology Surgical
* Shift: Evening Job
* Union Code: Not Applicable
Housekeeper - Senior Living
Erickson Senior Living job in Novi, MI
Compensation: Commensurate with experience starting at $15 hourly. We are looking to bring another team member onboard FULL TIME: * 3pm to 11:30pm - Tuesday to Saturday If interested, apply now! Join our team as a Housekeeper for our gated retirement community. All of our clients are located within our community, so no travel is involved!
What we offer
* A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
* Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
* PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
* 401k for all team members 18 and over with a company 3% match
* Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
* 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
* Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
* Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
How you will make an impact
* Cleaning resident's homes in Independent Living or Resident Rooms in Nursing Home
* Maintaining cleanliness of the Community through the use of specialized equipment.
* Cleaning public bathrooms, including counters, mirrors, sinks, lavatories, fixtures
* Cleaning lobbies/living rooms including vacuuming, high and low dusting, de-cluttering, and removing trash, spot clean walls/windows/switches, baseboards, pictures, lights, HVAC vents.
* Cleaning classrooms, including dusting, vacuuming, white/chalkboards, tables/chairs
* Assisting with the collection, bagging, and disposal of trash, as well as replacing trashcan liners
* Maintaining carpeted surfaces, including extracting, interim cleaning, spotting, drying, and vacuuming.
What you will need
* Previous experience cleaning in a residential or commercial setting is ideal
* Ability to safely operate carpet care equipment, hard floor care equipment, trash removal equipment
* Ability to work independently and as a contributing team member
* Ability to safely operate Housekeeping vehicles
* Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors, and each other
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Private Duty Aides - Flexible Schedule!
Erickson Senior Living job in Novi, MI
Compensation: Commensurate with experience up to $16 hourly. We are looking for team members on a PRN basis! Join our team as a Home Care Worker and do what you love-without the travel! Our clients are all within our gated retirement community. As a caregiver, you'll provide personal care, assist with daily living activities, handle housekeeping and meal preparation, and escort residents to appointments and social events
What we offer
* A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
* Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
* PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
* 401k for all team members 18 and over with a company 3% match
* Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
* 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
* Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
* Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
How you will make an impact
* Provide personal care (non-medical) and assisting with activities of daily living
* Support residents by performing routine housekeeping tasks, meal planning and preparation, pet walking and feeding, closet organization, and kitchen chores
* Escort residents to appointments and social activities
* Promote psychosocial well-being through meaningful relationships
* Notifies office in a timely fashion, of any change in a resident's condition.
* Adheres to all department policies, procedures, and care standards.
* Maintains competency in the required job skills and knowledge.
What you will need
* Minimum of 1 year of experience as a care provider serving the senior population is required
* Must be at least 18 years of age
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Prep Cook - Senior Living
Erickson Senior Living job in Novi, MI
Compensation: Commensurate with experience up to $18.50 hourly! We are looking for someone full time - the hours for this position are 11:30am to close! Join our team as a Prep Cook if you're passionate about food and teamwork, with culinary experience. You will contribute to our Signature Dining Programs, engaging in à la minute cooking and creating chef-inspired dishes, while working with a dedicated team in state-of-the-art kitchens and using top-notch equipment.
What we offer
* Quality of life - most of our restaurant's team members are out before 9pm
* PTO, volunteer hours, and competitive benefits packages including medical, dental, vision for eligible team members, in accordance with applicable state law
* 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
* A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
* Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
* Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
* 401k for all team members 18 and over with a company 3% match
How you will make an impact
* Assist in the consistent preparation all food items according to proper safety and cooking techniques
* Maintain a clean and sanitized kitchen and work station
* Use your culinary talents to prepare and assemble high quality menu items that drive resident satisfaction
What you will need
* Must be able to work some weekends and holidays.
* Be able to lift and/or move objects weighing up to 50 pounds
* Ability to work in varying temperatures, from hot kitchens to cold refrigerators and freezers
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
CDL Driver - Part time
Erickson Senior Living job in Novi, MI
Compensation: $19 hourly. We are looking for someone part time - hours are 5pm to 9pm Mondays & Tuesdays; Wednesdays and Thursday we are looking for fill in coverage as well. Join our team as a Driver and help ensure the safety of our cherished residents, valued visitors, and dedicated employees within our gated retirement community.
What we offer
* A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
* Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
* PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
* 401k for all team members 18 and over with a company 3% match
* Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
* 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
* Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
How you will make an impact
* Transport residents, staff, and visitors on scheduled and unscheduled appointments
* Operate vehicles equipped with wheelchair ramps and lifts
* Operate passenger buses and sedans
* Assist passengers with boarding and off-boarding from the vehicle
* Prepare vehicles for usage, including performing pre & post-trip vehicle inspections, refueling, and other related tasks
* Maintain the cleanliness of vehicles
* Log and track vehicle usage
What you will need
* Previous transportation services experience preferred
* Must be a minimum of 21 years of age to drive
* Current and valid Commercial Driver's License Class C (or higher) with passenger endorsement is required. This license must be maintained as a condition of employment.
* Ability to operate vehicles equipped with wheelchair ramps and lifts, including securement systems
* Minimum of three 3 years of verifiable driving experience as noted through a driving record check
* Current and valid D.O.T. Physical/Medical Examiner's Certificate. This certificate must be maintained as a condition of employment.
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
ITSM Epic Change Management | Full Time
Detroit, MI job
The IT Service Management (ITSM) Epic Change Management position is responsible for the management of one or more IT process(es). Provides complete oversight to all process aspects and will serve as the single point of accountability for the process(es). The process must be grounded in an industry framework, primarily using ITIL. Leads the development of and ensures that standardized methods and procedures are used for efficient and prompt execution of process activities in order to increase service quality and improve the day-to-day operations of the IT organization. Must be a thought leader and change champion and will lead process improvement efforts within their specific discipline, as well as collaborate with other process managers, process owners and IT Leadership to develop. This role will also be responsible to ensure all IT process practitioners are trained in and are following the approved processes. In addition, the HELIOS Change Management position is responsible for managing the processes that control changes to the Epic IT environment according to standardized ITIL-conforming policies, methods, and procedures. This position ensures the efficient and prompt handling of requests for change while minimizing the frequency and impact of IT service disruptions.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Coordinates and manages the Change Management process activities across Helios, in partnership with other IT departments and Leads HELIOS CAB meetings.
* Reviews changes prospectively, Reviews urgent changes, and manages escalations in the Change Management process
* Reviews changes retrospectively, Identify trends with problematic build, Review and maintain unauthorized change list in collaboration with IT Change Management, Review changes made outside of change schedule.
* Reviews Master File matrix on regular basis, Review and maintain permissible Helios Service Requests (standard changes).
* Coordinates requests for environment use and repurpose in collaboration with the Environment Manager and team.
* Develops and maintain criteria for manual build in all environments. Collaborate with Helios Security team and IT Change Management on process for TAPS access.
* Responsible for Helios implementation of processes and procedures related to
* Change Management.
* Implements and updates departmental Change Management policies, procedures and definitions.
* Responsible for establishment and consistent application of the Change Management process through the correct integration of the tools, resources, platforms, applications
* Collaborates with Helios and other IT teams to improve processes and practices associated with Change management; Train and update Helios on Change management
* Helios process owner for selection, implementation and ongoing support of release management tools. Process owner for use of Epic Data Courier, including training, auditing activity and implementing improvement tactics. Process owner for use of Epic Content Management, including training and support
* Prepares and communicates regular status updates on status and performance metrics.
* Maintains ongoing list of data loads (e.g., FDB) and batch jobs.
* Oversees the day-to-day operation of one or more assigned ITSM process(es), including process adherence, reporting and escalating non-compliance.
* Collaborates with other IT Process mangers and cross-functional IT teams to design, develop and integrate detailed process and work instruction documentation.
* Gains concurrence and approval from stakeholders regarding various process aspects and deployment approaches. Creates and implements process definitions, schedules and objectives for the IT Service Management process(es) managed by their role.
* Manages and oversees the process activities of principals, advisors and IT team members, whether assigned to them or to functional managers.
* Participates in delivery assurance reviews to ensure adherence to HFHS and IT Service Management policies and procedures.
* Provides coaching and guidance to the IT leadership and management team on their roles in each process and each process improvement initiative.
* Acts as the ITSM process expert. Provides process management and guidance to all IT staff with an understanding of and adherence to established HFHS and IT Service Management policies and procedures. Ensures seamless execution of all related process improvement project activities across the IT organization by applying process improvement methodologies, communication planning, organizational readiness assessment and stakeholder analyses.
* Collaborates with other ITSM Process Managers and Process Owners to integrate assigned process(es) with other ITIL/ITSM processes.
* Leads the design of the IT organization's overall process structure, including creating a process hierarchy that streamlines IT processes and eliminates redundancy.
* Ensures Process KPI targets are established, measured and reported regularly to IT Leaders and other stakeholders. Escalates unmet targets and directs improvement actions.
* Must be able to influence an organization to accept the current process and adapt to new process changes.
* Collects, analyzes, and distributes to all levels of the organization, the process metrics. Must use the process metrics to feed the Continuous Service Improvement (CSI) initiatives.
* Serves as the primary contact for all audit activities for their processes. Takes responsibility for the audit findings and execute remediation plans as necessary.
* Performs process self-assessments to ensure compliance and determine the Roadmap for process improvement to elevate the maturity level achievement
EDUCATION/EXPERIENCE REQUIRED:
* Bachelor's Degree in Information Technology, Management Engineering, Business or related area. Master's Degree in Information Technology, Management Engineering, Business or related area preferred.
* Five (5) years applicable work experience required, Epic experience highly preferred. Ten (10) years applicable work experience preferred.
* Experience in one or more Service Management and/or Business Process Management roles, such as Change/Incident/Problem Manager or Project Manager.
* Strong communication skills and comfortable interacting with multiple levels of an organization, including various levels of management.
* Familiarity with process improvement methodologies such as Lean, Six Sigma, or TQM.
* Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, COBIT, or ISO 9000:2000.
* Proven ability to work independently and as a team member.
* Excellent ability to manage multiple competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
* Familiarity with Business Process Management or IT Service Management tools (i.e. K2, Service Now).
* High level of IT literacy - MS Office (Word, Excel, PowerPoint).
CERTIFICATIONS/LICENSURES REQUIRED:
* Epic application certification preferred upon hire or Epic HOD certification obtained within 9 months of hire. Epic Data Courier certification obtained within 6 months.
Additional Information
* Organization: Corporate Services
* Department: Ascension Helios Technology Ex
* Shift: Day Job
* Union Code: Not Applicable
Research Study Coordinator I- Full time- Anesthesia Administration
Detroit, MI job
* Under minimal supervision, coordinates research projects within guides of regulatory compliance and/or Code of Federal Regulation. * Provides technical support to Principal Investigators. * Duties include but not limited to, interacting with both internal and external customers at all levels and oversight of recruitment and coordinating day-to-day operations of the study.
* Direct contact with potential and enrolled study participants expected.
* Provides other support as required.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's degree in a scientific field, Psychology, Sociology, Anthropology or related field.
CERTIFICATIONS/LICENSURES REQUIRED: SOCRA or ACRP and IATA certification preferred.
Additional Information
* Organization: Henry Ford Hospital - Detroit Main Campus
* Department: Anesthesia Admin
* Henry Ford Health Location: Henry Ford Hospital - Detroit Main Campus
* Shift: Day Job
* Union Code: Not Applicable
Home Care Physical Therapist - PRN
Erickson Senior Living job in Novi, MI
Compensation: $50 hourly We are hiring a resident-centered Physical Therapist to join our team. All of our residents live within our award-winning campus, creating an environment where you can be part of their journey throughout their continuum of care. Our Physical Therapists provide a holistic approach, supporting the residents' physical, spiritual, emotional, and clinical needs. They are responsible for implementing residents' personal care plans, focusing on residents' strengths, preferences, and preferred routines, while providing a sense of comfort, companionship, and belonging.
Our communities offer levels of care and include specialty programs such as: urinary incontinence, vestibular rehab, home safety assessment, movement disorders and low vision.
All of our clients live within our community, which means no additional travel!
What we offer:
* Onsite physicians group dedicated to only serving Erickson Senior Living residents
* The opportunity to work with the interdisciplinary clinical team to ensure the needs of our residents are being addressed throughout their care.
* Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
* A culture of diversity and inclusion, which builds on our values, vision, and mission.
* A "career for life" approach to professional and personal development for our greatest asset; our employees.
* Competitive benefits packages including medical, dental, vision, and PTO plus volunteer hours, in accordance with applicable state law.
* 401k with a company contribution up to 3% once eligible.
* Continuing education assistance, certification reimbursement, and student loan refinancing partnership programs are
* available.
* Access to our onsite gym, with state of the art equipment
What we require:
* Must possess a valid and current state Physical Therapy license. Degree and training must meet current Medicare and state requirements.
* The ability to complete documentation to meet reimbursement and regulatory requirements.
* Therapeutic experience in older adults across multiple diagnostic groups is preferred.
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Lead Product Consultant/Vendor Liaison (Hybrid - Troy, MI) - Health Alliance Plan
Troy, MI job
Develops and supports strategies and approaches to increase performance and competitive positioning of HAP's products. Leads and supports high profile initiatives that promote product growth and retention strategies. Monitors industry trends and competitor offerings and determines the value proposition of new functionality to HAP. Facilitates and documents business requirements development efforts to ensure business needs are met. Serves as the business liaison to technical and vendor partners and ensures that business requirements are fully understood to ensure alignment with delivered solution. Collaborates with business partners that impact HAP products to identify process improvement opportunities and leads small and larger scale process improvement efforts with defined metrics to measure outcomes.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
* Leads and supports high profile initiatives impacting HAP products. Collaborates with impacted business areas including product development, operations, information technology etc., to assess potential system and operational impacts and incorporate feedback. Develops robust, clearly defined and documented business requirements to ensure that business needs are clearly met and represented. Serves as point person in development of business test cases for product specific initiatives.
* Serves as the liaison between the business, vendors, and technical teams to ensure that business requirements are clearly defined, documented, and understood. Actively seeks out input from impacted stakeholders including but not limited to product development, operations, and information technology teams to assess potential system and operational impacts and incorporates feedback.
* Supports business case development to determine value proposition of new or enhanced technical solutions. Works closely with operational areas to determine operational efficiencies associated with the new technology and documents findings in prescribed templates/formats.
* Works closely with and actively seeks input from operational leaders to identify process improvement opportunities within their respective areas. Leads and/or supports process re-design efforts with defined metrics to measure improvements over time. Documents "as is" and "to be" process flows associated with each.
* Monitors industry and competitor products, trends, and technical solutions, and determines value proposition to HAP. Identifies trends and patterns, assesses competitive opportunities and recommends new or enhanced solutions for consideration.
* Takes ownership of assigned initiatives and serves as a subject matter expert to business area stakeholders. Works with appropriate resources to ensure training and other needed support is delivered to all impacted end users.
* Performs other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
* Bachelor's Degree in Business, Health Care Management, Health Care Marketing or related field or an additional six (6) years of experience in business process redesign/analysis and/or leading projects may be considered in lieu of the education requirement.
* Master's Degree in related field considered a plus.
* Minimum of three (3) years of project management, process improvement and process documentation in business and/or healthcare field.
* At least three (3) years of Managed Care or Insurance experience.
* Demonstrated experience in health care or health business organization.
* Highly Proficient in MS Office and related applications.
* Experience with presentations and public speaking.
* Ability to plan, organize, direct and control projects and present complex materials in a clear, concise and persuasive manner.
* Excellent analytical, organizational, interpersonal, problem solving, written and verbal communication skills, as well as the ability to apply concepts to practical situations.
* Ability to work independently with minimal supervision, within a team environment and handle multiple assignments.
* Ability to work collaboratively and professionally with all levels of the organization.
* Excellent organizational and time-management skills.
* Be a self-starter, engaged and committed to the department's initiatives and goals.
* Proficient technical and software skills.
* Knowledge of managed care concepts and healthcare industry required.
* Expertise in project management, time management, and negotiating artfully.
* Demonstrated experience in completing multi-faceted projects with precise coordination, collaboration, and timeliness.
* Willing to work extended hours based on department's priorities.
Additional Information
* Organization: HAP (Health Alliance Plan)
* Department: Commercial Prod Development
* Shift: Day Job
* Union Code: Not Applicable
Medical Transcript - Charge Capture - 40 hrs - Days
Detroit, MI job
Using highly specified standard work, accessions anatomic pathology cases by typing clinical history into information systems, and printing cassettes. Triages and tracks a variety of cases and materials. Must be able to transcribe Pathology reports using
laboratory information systems with a high degree of accuracy. Requires rapid data entry
with good spelling and grammar, proofreading for accuracy and completeness, and
follow-up as needed with customers for missing information. Candidates must have the
ability to code diagnoses into the Lab and patient information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Accession surgical cases that arrive in the Pathology laboratory by routine referral,
as well as outside surgical pathology consults and occasionally outside autopsy
reports. Preparation includes typing demographics from surgical request forms
from OR or clinics, typing clinical history, assigning pathologist, entering billing
information, making corrections, typing addendums, revising and correcting
reports.
2. Collate and transport slides and reports for members of the Pathology staff.
3. Print surgical batch and discard logs.
4. Triage and track specimens. Rehabilitate specimens if necessary and call to obtain
any missing information. Participates in process improvements to track and
reduce defects.
5. Receive and screen phone calls in a polite and helpful manner and following
policies on the proper method for release of information.
In Charge Capture, you will play a crucial role in ensuring accurate billing practices and maintaining efficient workflow within the department. Your responsibilities will include:
* Ensuring all billing charges are captured accurately.
* Identifying, analyzing, and reconciling billing errors or omissions.
* Reviewing patient account records and third-party payer issues.
* Collaborating with coding coordinators, clinic operations, and billing staff to resolve charge capture issues.
* Participating in the analysis, testing, implementation, and maintenance of system features related to charge capture.
* Accessing anatomic pathology cases by typing clinical history into information systems and printing cassettes.
* Triaging and tracking a variety of cases and materials.
* Transcribing pathology reports using laboratory information systems with a high degree of accuracy.
* Performing rapid data entry with good spelling and grammar, proofreading for accuracy and completeness.
* Following up as needed with customers for missing information.
* Coding diagnoses into the lab and patient information systems.
EDUCATION/EXPERIENCE REQUIRED:
1. Requires a high school diploma or GED.
2. Must demonstrate proficiency in accurate and rapid data entry with good spelling,
grammar, and proofreading skills.
3. Competency to learn and use information systems and dictating equipment.
4. Familiarity with medical terminology and anatomic terms strongly preferred
Additional Information
* Organization: Henry Ford Hospital - Detroit Main Campus
* Department: Administration-Pathology
* Shift: Day Job
* Union Code: Not Applicable
Leader - Lab Assistant - 40 hrs - Variable
Jackson, MI job
Under general direction from the supervisor, leads a shift or team to perform preanalytic and post-analytic specimen and order processing including training and oversight of other lab assistants. Oversees the staff with established procedures, to perform a variety of routine laboratory procedures and support services according to the assigned laboratory section.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Demonstrates a high level of competency in performing all Laboratory Assistant duties that are relevant to the assigned location
2. May instruct patients and health care staff in proper specimen collection and handling methods. According to established protocols, guidelines, and policies, demonstrates exceptional customer service skills in communicating with internal and external customers
3. Creates laboratory order entry consistent with established procedures. Prepares patient specimens for laboratory testing with emphasis on the pre-analytic and post-analytic processes
4. Investigates and resolves problems associated with requests for testing, customer billing and reporting. Seeks information as needed from information systems, members of the laboratory staff, and other sources
5. Within established parameters, and with appropriate competency training and supervisor approval, may perform CLIA waived tests. Following successful completion of competency assessment, may perform specimen processing, testing, and reporting without direct supervision
EDUCATION/EXPERIENCE REQUIRED:
1. High school graduate or equivalent
2. Ability to follow written and verbal instructions and communicate clearly. Demonstrated reliability and a self-starter
3. Demonstrates a high level of competency in performing all Laboratory Assistant duties that are relevant to the assigned location. Must be competent and experienced in pre-analytic specimen activities to include the effective teaching and mentoring of others
4. Familiarity with medical terminology and laboratory services is desirable
Additional Information
* Organization: Henry Ford Jackson Hospital
* Department: Core Laboratory
* Shift: Variable
* Union Code: Not Applicable
Assistant Security EMT Supervisor
Erickson Senior Living job in Novi, MI
Compensation: Commensurate with experience starting at $21 hourly. This is a full time midnight position; 12 hour shifts from 7pm to 7am. Candidates must have their EMT license! Join our team as a Security and Emergency Services Assistant Supervisor, where you will lead by example in overseeing the safety and security of our community. In this role, you will enforce regulations, manage incident reports, and provide leadership, training, and support to the team to ensure smooth and safe operations.
What we offer
* A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
* Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
* PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
* 401k for all team members 18 and over with a company 3% match
* Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
* 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
* Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
How you will make an impact
* Perform regular patrols of the property, staffing of the gatehouse, and responds to emergency and routine calls for service
* Enforce parking and traffic regulations
* Ensure the completion of daily shift reports and incident reports (regarding medical response, theft of property, accidents, fires, serious mechanical malfunctions, emergency responses, violations of rules and regulations
* Screen visitors, vendors, etc. at the gatehouse
* Supervisory Responsibilities:
* Assist in training, coaching, and counseling of employees.
* Provide daily leadership, supervision, motivation, and communication to direct & indirect reports
* Monitor team throughout the day and reinforces safety practices
What you will need
* Must be at least 18 years old
* Minimum of 1 year of experience in public safety supervisory (Fire/EMS/Law Enforcement) or comparable supervisory experience
* Current and valid driver's license
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Fox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Fox Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.