Unit Secretary jobs at Ernest Health

Where You'll Work French Hospital Medical Center, located in San Luis Obispo, California, has been named one of the Nation's 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac, orthopedic, and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland, Forbes, and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education, resources, and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go here to ************************************* One Community. One Mission. One California Job Summary and Responsibilities The telemetry monitor technician/observer is an employee who is responsible to critically monitor/observe the cardiac rhythms of multiple patients on the cardiac monitor. In this role, the employee is responsible to promptly report any rhythm changes by communicating to the appropriate registered nurse with escalation until a confirmation response is received. The employee is to maintain telemetry box equipment and count and confirm that the identified telemetry box in use on the patient matches that on the cardiac monitor. The employee prints rhythm strips and is competent in rhythm analyses. The telemetry monitor technician/observer also functions in the role of a hospital unit clerk (HUC). As the Unit Clerk, she/he provides/displays excellent communication ability with patient families, patients, visitors, all hospital employees, and persons whom they encounter to ensure questions are answered or escalated for a response. She/he serves as a unit receptionist and welcomes visitors, pleasantly directs them, responds to and coordinates phone communications, orders and monitors clerical supplies/inventory and forms, and cleans work areas. Employees are responsible for timely completion of unit competency assessments, annual safety review, maintenance of continuing education units if applicable and as required by hospital policy. In addition to listed major responsibilities, the telemetry monitor technician/observer/ Unit Clerk may be assigned other duties. Job Requirements Minimum Requirements: Basic arrhythmia class with certification for COU/ICCU BLS Preferred Requirements: Experience Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.

**Job Summary and Responsibilities** As our Radiologic Technologist (Rad Tech), you will be pivotal in producing diagnostic images that enable Radiologists to accurately diagnose and manage patient conditions. Each day, you will perform a variety of imaging examinations, including X-rays, ultrasound, diagnostic fluoroscopy, CT/CAT scans, and MRIs, while actively contributing to a positive patient experience through direct interaction. To excel, you must deeply understand diagnostic imaging's critical importance, encompassing expertise in workflow, patient positioning, and capturing precise results essential for timely and accurate diagnoses. + DUTIES1.1 Insures daily schedules are distributed to Radiologist, Imaging sections and Admitting department.1.2 Process examination requests for inpatients and complete order entry into computer system as necessary.1.3 Answer telephones and takes messages.1.4 Process patient film jackets for examinations.1.5 Answer telephone requests for examination reports and call reports to offices as needed.1.6 Pull films for clinics and physicians offices as requested.1.7 Maintains and is responsible for the safekeeping of patient records.1.8 Ensures physician complaints are kept to a minimum. + PROFESSIONAL CONDUCT2.1 Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.2.2 Follows established hospital and department policies.2.3 Communicates well with supervisor reporting problems with equipment, supplies or procedures. Requests assistance as appropriate.2.4 Maintains good attendance and punctuality.2.5 Consistently projects positive professional image through appearance and behavior.2.6 Attends 80% of staff meetings and read and initials minutes of all meetings. + PERFORMANCE IMPROVEMENT3.1 Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement.3.2 Develops innovative solutions to departmental problems.3.3 Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/ customer and the hospital.3.4 Measures progress against quality goals. + ESSENTIAL DUTIES AND RESPONSIBILITIES FOR COMPLIANCE4.1 Supports proper care of patient and mission of the Hospital.4.2 Maintains confidentiality.4.3 Makes decisions in accordance with the best interests of the individual and organization we serve. Avoids actual, and the appearance of, conflict of interest.4.4 Is aware of applicable laws and regulations that govern their role as healthcare providers.4.5 Works within their scope of practice as dictated by law.4.6 Assists with audits as requested and assigned.4.7 Demonstrates work place practices that maintain patient privacy and confidentiality. Consistently follows regulatory, TJC, Dignity Health, and hospital policy requirements relating to the disclosure of and/or access to protected health information.4.8 Demonstrates work place practices that maintain the security of protected health information including maintaining PHI in a secure work environment; reporting suspected breaches of PHI security to Management or Privacy Officer, and following all policies and regulatory requirements for the safeguarding of PHI.4.9 Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPAA protected and confidential; only accessing a single credit card payment at a time. **Job Requirements** Required + Previous experience in a medical setting + Experience in Admitting scheduling Preferred + Previous experience in a radiology setting **Where You'll Work** Arroyo Grande Community Hospital, located in Arroyo Grande, California, is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo Grande Community Hospital is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more here (******************************************* at ************************************ One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.67 - $29.49 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** Under indirect supervision the incumbent is a caregiver who assumes responsibility and accountability for patients ranging in age from 30 days to geriatric. Responsibility is for a designated time frame. The incumbent will help provide safe, therapeutic care for our patients and assists other members of the healthcare team with providing basic patient care under the direction of an RN **Job Requirements** **REQUIRED:** + Previous experience as a Unit Coordinator II/Tech or similar position in an acute care facility or Nursing Assistant course and/or patient care experience. + Current BLS through AHA. + Score of 88% on Monitor Technician exam. + Competetent to perform telemetry monitoring. + Monitor Certificare (to be obtained within 60 days of hire into the position) **PREFERRED:** + High School graduate **Where You'll Work** Mercy Medical Center Mt. Shasta is a member of the Dignity Health system of health care providers and is a not-for-profit medical facility. We are designated as a 25 bed Critical Access Hospital and are accredited by the Joint Commission on Accreditation of Health care Organizations. In addition to our acute care hospital we also own and operate three Rural Health Clinics providing walk-in immediate care as well as scheduled appointments for routine medical needs. We are located in the northernmost area of California and are part of a network of care, including Mercy Medical Center Redding and St. Elizabeth Community Hospital in Red Bluff. We are passionate about patient care, committed to community outreach, advocates for the underserved, and dedicated to ensuring that quality, affordable, health services are available to all who need them. For more information visit ************* . One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $30.54 - $34.33 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** As an ED Tech, you will provide crucial support and direct patient care in the fast-paced Emergency Department, ensuring efficient operations and compassionate assistance during critical moments. Every day you will expertly assist with patient admissions and discharges, perform vital signs and basic medical procedures, maintain a clean and organized environment, and meticulously document observations to support the nursing staff and physician team. To be successful, you will demonstrate outstanding adaptability, strong communication skills, and a calm, proactive demeanor, contributing significantly to timely patient care and a smooth-running ED. + Consistently, accurately & timely: transcribes physician orders. 100% accuracy is the goal. + Correctly transcribes orders in EHR system, and signs off orders per FHMC policy + Correctly transcribes orders during downtime procedures. + Notifies appropriate staff of medication and treatment orders. + Consistently, accurately & timely: places patient stickers on patient charts, faxes orders to pharmacy, sends charts to medical records after discharge & adds chart forms as needed. + Consistently, accurately & timely: files chart forms, duplicates medical records as needed, orders supplies & initiates follow-through with maintenance requests **Job Requirements** **Required** + Successful completion of Emergency Medical Technician program, upon hire + Acute care and clinical secretary experience. + Completion of approved Unit Clerk class or equivalent, upon hire + Basic Life Support - CPR, upon hire and + Certified Nursing Assistant: CA, upon hire or + Emergency Medical Technician: CA, upon hire or + Emergency Medical Technician Paramedic: CA, upon hire **Where You'll Work** French Hospital Medical Center, located in San Luis Obispo, California, has been named one of the Nation's 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac, orthopedic, and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland, Forbes, and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education, resources, and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go here (******************************************** to ************************************* One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $29.90 /hour We are an equal opportunity/affirmative action employer.

Where You'll Work French Hospital Medical Center, located in San Luis Obispo, California, has been named one of the Nation's 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac, orthopedic, and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland, Forbes, and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education, resources, and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go here to ************************************* One Community. One Mission. One California Job Summary and Responsibilities As an ED Tech, you will provide crucial support and direct patient care in the fast-paced Emergency Department, ensuring efficient operations and compassionate assistance during critical moments. Every day you will expertly assist with patient admissions and discharges, perform vital signs and basic medical procedures, maintain a clean and organized environment, and meticulously document observations to support the nursing staff and physician team. To be successful, you will demonstrate outstanding adaptability, strong communication skills, and a calm, proactive demeanor, contributing significantly to timely patient care and a smooth-running ED. Consistently, accurately & timely: transcribes physician orders. 100% accuracy is the goal. Correctly transcribes orders in EHR system, and signs off orders per FHMC policy Correctly transcribes orders during downtime procedures. Notifies appropriate staff of medication and treatment orders. Consistently, accurately & timely: places patient stickers on patient charts, faxes orders to pharmacy, sends charts to medical records after discharge & adds chart forms as needed. Consistently, accurately & timely: files chart forms, duplicates medical records as needed, orders supplies & initiates follow-through with maintenance requests Job Requirements Required Successful completion of Emergency Medical Technician program, upon hire Acute care and clinical secretary experience. Completion of approved Unit Clerk class or equivalent, upon hire Basic Life Support - CPR, upon hire and Certified Nursing Assistant: CA, upon hire or Emergency Medical Technician: CA, upon hire or Emergency Medical Technician Paramedic: CA, upon hire Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.

Where You'll Work Mercy Medical Center Mt. Shasta is a member of the Dignity Health system of health care providers and is a not-for-profit medical facility. We are designated as a 25 bed Critical Access Hospital and are accredited by the Joint Commission on Accreditation of Health care Organizations. In addition to our acute care hospital we also own and operate three Rural Health Clinics providing walk-in immediate care as well as scheduled appointments for routine medical needs. We are located in the northernmost area of California and are part of a network of care, including Mercy Medical Center Redding and St. Elizabeth Community Hospital in Red Bluff. We are passionate about patient care, committed to community outreach, advocates for the underserved, and dedicated to ensuring that quality, affordable, health services are available to all who need them. For more information visit ************** One Community. One Mission. One California Job Summary and Responsibilities Position Summary: Under indirect supervision the incumbent is a caregiver who assumes responsibility and accountability for patients ranging in age from 30 days to geriatric. Responsibility is for a designated time frame. The incumbent will help provide safe, therapeutic care for our patients and assists other members of the healthcare team with providing basic patient care under the direction of an RN Job Requirements REQUIRED: Previous experience as a Unit Coordinator II/Tech or similar position in an acute care facility or Nursing Assistant course and/or patient care experience. Current BLS through AHA. Score of 88% on Monitor Technician exam. Competetent to perform telemetry monitoring. Monitor Certificare (to be obtained within 60 days of hire into the position) PREFERRED: High School graduate Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.

Where You'll Work Marian Regional Medical Center, a 191-bed facility located in Santa Maria, California, is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marian's beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Health's Southwest Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Marian's offers Santa Maria Valley residents access to the most advanced technologies, an expanded and enhanced Emergency Department, Critical Care Unit, neonatal intensive care unit, and an array of women's services. One Community. One Mission. One California Job Summary and Responsibilities About This Position Major responsibilities are listed, however, at any time the Clerk Receptionist may be assigned other duties. The major duties are as follows: Handle incoming calls and direct them as necessary. Register and pre-register outpatient Imaging Services exams. Ensure insurance authorizations have been obtained for Imaging Service exams when needed. Schedule Imaging Service appointments, coordinating exams as necessary. Inform and educate patients on preparations for scheduled exams. Enter Order using the Meditech system. Take payments and set up payment contracts when necessary. Copy and distribute cardiovascular reports. Gather adequate information for the process to release films and reports. Job Requirements Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience preferred. Ability to work tactfully and effectively with fellow staff members, physicians and patients. Ability to handle multiple calls in the order that they were received. Excellent interpersonal skills. Ability to type accurately at a moderate pace. Basic knowledge of medical terminology with the ability to ensure that diagnosis correlates with the exam requested. Ability to pay attention to detail during frequent interruptions. Ability to stay calm and positive in stressful situations. Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.

**Job Summary and Responsibilities** Schedules patients for exams and gives patient preparation information. **Job Requirements** + 1. Basic knowledge of medical and Radiology terminology + 2. Effective communication and customer service related skills + 3. Basic data entry skills + 4. Type 50+ WPM + Minimum of High School or GED or equivelant required. **Where You'll Work** French Hospital Medical Center, located in San Luis Obispo, California, has been named one of the Nation's 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac, orthopedic, and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland, Forbes, and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education, resources, and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go here (******************************************** to ************************************* One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $29.90 /hour We are an equal opportunity/affirmative action employer.

Where You'll Work French Hospital Medical Center, located in San Luis Obispo, California, has been named one of the Nation's 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac, orthopedic, and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland, Forbes, and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education, resources, and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go here to ************************************* One Community. One Mission. One California Job Summary and Responsibilities Schedules patients for exams and gives patient preparation information. Job Requirements 1. Basic knowledge of medical and Radiology terminology 2. Effective communication and customer service related skills 3. Basic data entry skills 4. Type 50+ WPM Minimum of High School or GED or equivelant required. Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.

**Job Summary and Responsibilities** The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, hospital staff, patient family members, and vendors by offering customer service, communication, and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. May be required to occasionally work at other locations within the Greater Sacramento Area as needed. This position may have access to third-party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. **Job Requirements** + Six (6) months experience in an outpatient setting as a Medical Office Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation, preferred. + High School Diploma/GED + Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Good Medical terminology is essential. **Where You'll Work** Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group - North State a service of Dignity Health Medical Foundation is a multi-specialty clinic with eleven locations in Redding and Red Bluff. Along with our local affiliated Dignity Health hospitals (Mercy Medical Center - Mt. Shasta Mercy Medical Center - Redding and St. Elizabeth Community Hospital) we offer an integrated care delivery system that provides high quality compassionate care in family medicine, internal medicine, OB/GYN, cardiology, neuro-interventional, general surgery, endovascular surgery, endocrinology, ENT, colorectal surgery, thoracic surgery and orthopedic surgery including general total joints and spine. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $29.20 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience. Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk. To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount. + Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. + Consistently makes eye contact and smiles. + Demonstrates active listening with positive can do attitude. + Consistently respectful, concerned, and shows empathy. + Uses scripted greeting. "Thank you for choosing Medical Group this is (your name) how can I help you" + Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic. **Job Requirements** Required + High School Graduate General Studies and Experience using other types of standardoffice equipment., upon hire or + High School GED General Studies and Experience using other types of standardoffice equipment. Preferred + Six (6) month's experience in an outpatientsetting as a Medical Office Receptionist or + an equivalent amount of experience in ahigh-volume customer service role inanother industry/environment working withreferrals or scheduling surgeries. and + Experience in billing. and + Experience with multi-line phones/ACDphones **Where You'll Work** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $30.31 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** As our Medical Office Professional, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations. Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information. To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount. + PROVIDES EXCELLENT CUSTOMER SERVICE: 1. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. 1. Consistently makes eye contact and smiles. 1. Demonstrates active listening with positive can do attitude. 1. Consistently respectful, concerned, and shows empathy. 1. Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you?" 1. Uses scripted closing at every interaction, "Is there anything else I can do for you?" Over the phone and as patients leave the clinic. 1. Consistently and proactively greets patients when within 3 feet of them. 1. Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them. 1. Consistently states first name and wears name badge above the waist. 1. Keeps patient information about appointment delays and offers solutions every 10 minutes. + DEMONSTRATES TECHNICAL COMPETENCE: 1. Consistently demonstrates competence as outlined in the applicable Dignity Health Medical Foundation audit tools and job description. 1. Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%. 1. Verifies and updates patient demographics and insurance information. 1. Takes legible, clear, complete, and accurate messages per specific expectations outlined by applicable procedures and department supervisor. 1. Accurately and timely scheduled acceptable appointments/procedures per patient expectations and as outlined by department supervisor. 1. Accurately completed and documents ROI, HIPAA, and other forms. 1. Retrieves and prepares patient medical information as needed. 1. Routes, manages, prioritizes, and completes tasks every hour or per specific expectations as outlined by department supervisor. 1. Routes appropriate tasks when applicable to the proper individual or group per specific expectations as outlined by department supervisor 1. Accurate collection/data entry of payments and provides a receipt. 1. Follows all cashiering, batching, and end of day balancing procedures. + ACTS WITH A SENSE OF URGENCY: 1. Self initiative to identify opportunities and participate in improving physician efficiencies. 1. Proactively involves others as appropriate in planning and prioritizing work. 1. Quickly seeks assistance from leadership when unsure of what to do, how to handle a situation, or how to accomplish something. 1. Consistently keeps self informed and prepared for any situation. 1. Quickly returns calls and responds to requests. Urgent within 1 hour, non urgent by end of the day if received by 4:30 and before noon the next day if received after 4:30 1. When issues arise they are taken care of on the spot ASAP. + PRO-ACTIVELY CONTRIBUTES TO ORGANIZATIONAL EXCELLENCE: 1. Participates in and supports team and department based meetings and projects. 1. Problem solves to maximize opportunities and minimize unnecessary steps. 1. Keeps work spaces and all patient areas clean and clutter free. 1. Maintains professional appearance and follows all dress code guidelines. 1. Flexible to change work hours/days, and floats to support others. 1. Initiates ways to increase Physician productivity. + DEMONSTRATES EFFECTIVE STEWARDSHIP: 1. Utilizes and maintains equipment properly to minimize repair and service calls, maximize equipment longevity, and increase cost effectiveness. 1. Orders only necessary items, maintains PAR levels, and shares supplies to eliminate unnecessary spending. 1. Utilizes work time efficiently through proper time management. 1. Adheres to time and attendance policies and procedures. 1. Promptly refers patients to billing office for extensive billing questions. 1. Initiates and offers ideas and solutions when problems arise. + CONTINUOUSLY CHALLENGES STATUS QUO: 1. Encourages feedback from patients and co-workers. 1. Seeks alternative ways of doing things quicker with less resources. 1. Asks questions. 1. Reports items that require attention. 1. Shares ideas and gives feedback. 1. Initiates and offers ideas and solutions when problems arise. **Job Requirements** Required + High School Graduate General Studies, upon hire or + High School GED General Studies, upon hire and + Experience with standard office equipment and + None, upon hire Preferred + Six (6) month's experience in an outpatient setting as a Medical Office Receptionist or + An equivalent amount of experience in a high-volume customer service role in another industry/environment or + 6 months experience as a phone receptionist or health information associate within Dignity Health Medical Foundation and + Experience with multi-line phones/ACD phones ***This position is represented by SEIU United Healthcare Worker **Where You'll Work** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $26.84 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience. Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk. To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount. + PROVIDES EXCELLENT CUSTOMER SERVICE: 1. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. 1. Consistently makes eye contact and smiles. 1. Demonstrates active listening with positive can do attitude. 1. Consistently respectful, concerned, and shows empathy. 1. Uses scripted greeting. "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you" 1. Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic. 1. Consistently and proactively greets patients when within 3 feet of them. 1. Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them. 1. Consistently states first name and wears name badge above the waist. 1. Keeps patient informed about appointment delays and offers solutions every 10 minutes. + DEMONSTRATES TECHNICAL COMPETENCE: 1. Consistently demonstrates competence as outlined in the applicable Dignity Health Medical Foundation audit tools and job description. 1. Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%. 1. Verifies and updates, patient demographics and insurance information. 1. Takes legible, clear, complete, and accurate messages per specific expectations outlined by applicable procedures and department Supervisor. 1. Accurately and timely schedules acceptable appointments / procedures per patient expectations and as outlined by department Supervisor. 1. Accurately completes and documents ROI, HIPAA, and other forms. 1. Retrieves and prepares patient medical information as needed. 1. Routes, manages, prioritizes, and completes tasks every hour or per specific expectations as outlined by department Supervisor. 1. Routes appropriate tasks when applicable to the proper individual or group per specific expectations as outlined by department Supervisor. 1. Accurate collection / data entry of payments and provides a receipt. 1. Follows all cashiering, batching, and end of day balancing procedures. + ACTS WITH A SENSE OF URGENCY: 1. Self initiative to identify opportunities and participate in improving radiologist efficiencies. 1. Proactively involves others as appropriate in planning and prioritizing work. 1. Quickly seeks assistance from leadership when unsure of what to do, how to handle a situation, or how to accomplish something. 1. Consistently keeps self informed and prepared for any situation. 1. Quickly returns calls and responds to requests. Urgents within 1 hour, non urgents by end of the day if received by 4:30 and before noon the next day if received after 4:30. 1. When issues arise they are taken care of on the spot ASAP. + PRO-ACTIVELY CONTRIBUTES TO ORGANIZATIONAL EXCELLENCE: 1. Participates in and supports team and department based meetings and projects. 1. Problem solves to maximize opportunities and minimize unnecessary steps. 1. Keeps work spaces and all patient areas clean and clutter free. 1. Maintains professional appearance and follows all dress code guidelines. 1. Flexible to change work hours/days, and floats to support others. 1. Initiates ways to increase radiologist productivity. + DEMONSTRATES EFFECTIVE STEWARDSHIP: 1. Utilizes and maintains equipment properly to minimize repair and service calls, maximize equipment longevity, and increase cost effectiveness. 1. Orders only necessary items, maintains PAR levels, and shares supplies to eliminate unnecessary spending. 1. Utilizes work time efficiently through proper time management. 1. Adheres to time and attendance policies and procedures. 1. Promptly refers patients to billing office for extensive billing questions. 1. Documents insurance cards, referrals, auths and other billing data. + CONTINUOUSLY CHALLENGES STATUS QUO: 1. Encourages feedback from patients and co-workers. 1. Seeks alternative ways of doing things quicker with less resources. 1. Asks questions. 1. Reports items that require attention. 1. Shares ideas and gives feedback. 1. Initiates and offers ideas and solutions when problems arise. **Job Requirements** Required + High School Graduate General Studies, upon hire or + High School GED General Studies, upon hire Preferred + Six (6) months experience in an outpatientsetting as a Medical Office Representative or + An equivalent amount ofexperience in a high-volume customer service role in anotherindustry/environment or + 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation. **Where You'll Work** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $30.31 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience. Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk. To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount. + PROVIDES EXCELLENT CUSTOMER SERVICE: 1. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. 1. Consistently makes eye contact and smiles. 1. Demonstrates active listening with positive can do attitude. 1. Consistently respectful, concerned, and shows empathy. 1. Uses scripted greeting. "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you" 1. Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic. 1. Consistently and proactively greets patients when within 3 feet of them. 1. Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them. 1. Consistently states first name and wears name badge above the waist. 1. Keeps patient informed about appointment delays and offers solutions every 10 minutes. + DEMONSTRATES TECHNICAL COMPETENCE: 1. Consistently demonstrates competence as outlined in the applicable Dignity Health Medical Foundation audit tools and job description. 1. Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%. 1. Verifies and updates, patient demographics and insurance information. 1. Takes legible, clear, complete, and accurate messages per specific expectations outlined by applicable procedures and department Supervisor. 1. Accurately and timely schedules acceptable appointments / procedures per patient expectations and as outlined by department Supervisor. 1. Accurately completes and documents ROI, HIPAA, and other forms. 1. Retrieves and prepares patient medical information as needed. 1. Routes, manages, prioritizes, and completes tasks every hour or per specific expectations as outlined by department Supervisor. 1. Routes appropriate tasks when applicable to the proper individual or group per specific expectations as outlined by department Supervisor. 1. Accurate collection / data entry of payments and provides a receipt. 1. Follows all cashiering, batching, and end of day balancing procedures. + ACTS WITH A SENSE OF URGENCY: 1. Self initiative to identify opportunities and participate in improving radiologist efficiencies. 1. Proactively involves others as appropriate in planning and prioritizing work. 1. Quickly seeks assistance from leadership when unsure of what to do, how to handle a situation, or how to accomplish something. 1. Consistently keeps self informed and prepared for any situation. 1. Quickly returns calls and responds to requests. Urgents within 1 hour, non urgents by end of the day if received by 4:30 and before noon the next day if received after 4:30. 1. When issues arise they are taken care of on the spot ASAP. + PRO-ACTIVELY CONTRIBUTES TO ORGANIZATIONAL EXCELLENCE: 1. Participates in and supports team and department based meetings and projects. 1. Problem solves to maximize opportunities and minimize unnecessary steps. 1. Keeps work spaces and all patient areas clean and clutter free. 1. Maintains professional appearance and follows all dress code guidelines. 1. Flexible to change work hours/days, and floats to support others. 1. Initiates ways to increase radiologist productivity. + DEMONSTRATES EFFECTIVE STEWARDSHIP: 1. Utilizes and maintains equipment properly to minimize repair and service calls, maximize equipment longevity, and increase cost effectiveness. 1. Orders only necessary items, maintains PAR levels, and shares supplies to eliminate unnecessary spending. 1. Utilizes work time efficiently through proper time management. 1. Adheres to time and attendance policies and procedures. 1. Promptly refers patients to billing office for extensive billing questions. 1. Documents insurance cards, referrals, auths and other billing data. + CONTINUOUSLY CHALLENGES STATUS QUO: 1. Encourages feedback from patients and co-workers. 1. Seeks alternative ways of doing things quicker with less resources. 1. Asks questions. 1. Reports items that require attention. 1. Shares ideas and gives feedback. 1. Initiates and offers ideas and solutions when problems arise. **Job Requirements** Required + High School Graduate General Studies, upon hire or + High School GED General Studies, upon hire and + None, upon hire Preferred + Six (6) months experience in an outpatientsetting as a Medical Office Representative or + An equivalent amount ofexperience in a high-volume customer service role in anotherindustry/environment or + 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation. **Where You'll Work** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $30.31 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience. Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk. To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount. **Job Requirements** Minimum Qualifications: + Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation. + High School diploma or equivalent + Excellent interpersonal, organizational, and customer service skills are essential. + Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Preferred Qualifications: + Familiarity with an electronic practice management system is preferred. + Experience with multi-line phones/ACD phones preferred. Medical terminology preferred. **Where You'll Work** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group - Sequoia, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of the Bay Area on the peninsula and beyond. With a growing list of primary and specialty care clinics, along with our local affiliated Dignity Health hospital (Sequoia Hospital), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, surgical services that include general, vascular, gynecological, cardiothoracic, and orthopedics, and a growing list of neurologist, cardiologists, endocrinologists, infectious disease and sports medicine specialists. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.24 - $34.24 /hour We are an equal opportunity/affirmative action employer.

Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve. Job Summary and Responsibilities As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you'll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare. Some of your daily activities will include: Collecting and updating demographics and insurance information Verification of health plan eligibility Taking complete and accurate messages Scheduling mutually acceptable appointment times utilizing an electronic practice management system Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines Job Requirements Minimum Qualifications: Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation. High School diploma or equivalent Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Preferred Qualifications: Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones preferred. Medical terminology preferred. Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.

**Job Summary and Responsibilities** As our Medical Office Professional, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations. Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information. To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount. + Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. + Consistently makes eye contact and smiles. + Demonstrates active listening with positive can do attitude. + Consistently respectful, concerned, and shows empathy. + Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you" + Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic. **Job Requirements** Required + High School Graduate General Studies, upon hire or + High School GED General Studies, upon hire and + None, upon hire Preferred + Six (6) month's experience in an outpatientsetting as a Medical Office Receptionistperforming similar duties and + or anequivalent amount of experience in a high-volume customer service role in anotherindustry/environment working withreferrals or scheduling surgeries; and + six (6)month's experience as a Medical OfficeReceptionist within Dignity Health MedicalFoundation. and + Experience with multi-line phones/ACDphones ***This position is represented by SEIU United Healthcare Worker **Where You'll Work** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.75 - $28.10 /hour We are an equal opportunity/affirmative action employer.

**Job Summary and Responsibilities** As our Medical Office Professional, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations. Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information. To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount. + PROVIDES EXCELLENT CUSTOMER SERVICE: 1. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. 1. Consistently makes eye contact and smiles. 1. Demonstrates active listening with positive can do attitude. 1. Consistently respectful, concerned, and shows empathy. 1. Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you?" 1. Uses scripted closing at every interaction, "Is there anything else I can do for you?" Over the phone and as patients leave the clinic. 1. Consistently and proactively greets patients when within 3 feet of them. 1. Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them. 1. Consistently states first name and wears name badge above the waist. 1. Keeps patient information about appointment delays and offers solutions every 10 minutes. + DEMONSTRATES TECHNICAL COMPETENCE: 1. Consistently demonstrates competence as outlined in the applicable Dignity Health Medical Foundation audit tools and job description. 1. Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%. 1. Verifies and updates patient demographics and insurance information. 1. Takes legible, clear, complete, and accurate messages per specific expectations outlined by applicable procedures and department supervisor. 1. Accurately and timely scheduled acceptable appointments/procedures per patient expectations and as outlined by department supervisor. 1. Accurately completed and documents ROI, HIPAA, and other forms. 1. Retrieves and prepares patient medical information as needed. 1. Routes, manages, prioritizes, and completes tasks every hour or per specific expectations as outlined by department supervisor. 1. Routes appropriate tasks when applicable to the proper individual or group per specific expectations as outlined by department supervisor 1. Accurate collection/data entry of payments and provides a receipt. 1. Follows all cashiering, batching, and end of day balancing procedures. + ACTS WITH A SENSE OF URGENCY: 1. Self initiative to identify opportunities and participate in improving physician efficiencies. 1. Proactively involves others as appropriate in planning and prioritizing work. 1. Quickly seeks assistance from leadership when unsure of what to do, how to handle a situation, or how to accomplish something. 1. Consistently keeps self informed and prepared for any situation. 1. Quickly returns calls and responds to requests. Urgent within 1 hour, non urgent by end of the day if received by 4:30 and before noon the next day if received after 4:30 1. When issues arise they are taken care of on the spot ASAP. + PRO-ACTIVELY CONTRIBUTES TO ORGANIZATIONAL EXCELLENCE: 1. Participates in and supports team and department based meetings and projects. 1. Problem solves to maximize opportunities and minimize unnecessary steps. 1. Keeps work spaces and all patient areas clean and clutter free. 1. Maintains professional appearance and follows all dress code guidelines. 1. Flexible to change work hours/days, and floats to support others. 1. Initiates ways to increase Physician productivity. + DEMONSTRATES EFFECTIVE STEWARDSHIP: 1. Utilizes and maintains equipment properly to minimize repair and service calls, maximize equipment longevity, and increase cost effectiveness. 1. Orders only necessary items, maintains PAR levels, and shares supplies to eliminate unnecessary spending. 1. Utilizes work time efficiently through proper time management. 1. Adheres to time and attendance policies and procedures. 1. Promptly refers patients to billing office for extensive billing questions. 1. Initiates and offers ideas and solutions when problems arise. + CONTINUOUSLY CHALLENGES STATUS QUO: 1. Encourages feedback from patients and co-workers. 1. Seeks alternative ways of doing things quicker with less resources. 1. Asks questions. 1. Reports items that require attention. 1. Shares ideas and gives feedback. 1. Initiates and offers ideas and solutions when problems arise. **Job Requirements** Required + High School Graduate General Studies, upon hire or + High School GED General Studies, upon hire and + Experience with standard office equipment and + None, upon hire Preferred + Six (6) month's experience in an outpatient setting as a Medical Office Receptionist or + An equivalent amount of experience in a high-volume customer service role in another industry/environment or + 6 months experience as a phone receptionist or health information associate within Dignity Health Medical Foundation and + Experience with multi-line phones/ACD phones ***This position is represented by SEIU Untied healthcare Worker **Where You'll Work** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. One Community. One Mission. One California (********************************** QgPZ6ZWZM60TPV) **Pay Range** $24.00 - $26.84 /hour We are an equal opportunity/affirmative action employer.

Where You'll Work Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services. One Community. One Mission. One California Job Summary and Responsibilities As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Provides Excellent Customer Service Consistently demonstrates customer service expectations. Consistently makes eye contact and smiles. Demonstrates active listening with positive can do attitude. Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing (Clinic) this is (your name) how can I help you" Job Requirements Required 1-3 years One (1) year experience as a PSA I or equivalent experience. Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.