Leader jobs at Ernst & Young - 71 jobs

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. Recruiting ends for this role on 12/19/25 Work You'll Do The Workday Adaptive Planning Lead oversees the implementation and optimization of the Adaptive Planning platform. Responsibilities will include; + Leading all aspects of Adaptive planning portions of the project + Leading the requirements gathering, design, and architecture of Adaptive planning functions + Leading client meetings for design and testing capabilities + Configuration of Adaptive planning modules + Coordinating integration and reporting capabilities in Adaptive The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Emerging ERP Solutions offering drives business transformation and on-going operations for emerging cloud-based solutions to improve performance and agility of the organizations. Qualifications Required: + Bachelors Degree in related field + Active Workday Pro Adaptive Planning Platform Services Certification + Experience with at least 2 Workday Adaptive Planning implementations to include; + Leading Workday Adaptive Planning design, process alignment, implementations + Experience working with Workday Adaptive models, integrations, and reporting + 3+ years of experience with Workday Adaptive Planning processes and best practices + 3+ years of experience as a Workday Adaptive Planning/Insights lead + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + Experience implementing Workday budget module + Experience leading or implementing Workday financial modules Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

At NerdWallet Small Business, we're on a mission to bring clarity to all of life's financial decisions and every great mission needs a team of exceptional Nerds. We've built an inclusive, flexible, and candid culture where you're empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you thrive best. We invest in your well-being, development, and ability to make an impact because when one Nerd levels up, we all do. NerdWallet Small Business is seeking an experienced Office Lead to join our team. You will work closely with the Leaders in the New York office and be responsible for overseeing the office's day-to-day operations, ensuring smooth and efficient operations. This role requires excellent communication skills, strong multitasking abilities, and a proactive, friendly approach that brings positivity and pride to every interaction. A successful candidate will take ownership of the office, anticipate needs, and thrive on keeping things in order. They'll bring structure and energy to a busy, fast-paced office - someone who notices what needs to be done, acts quickly, and follows through to completion. Where you can make an impact: * Own all aspects of daily office operations - ensure cleanliness, readiness, and professional presentation of all workspaces. * Greet and host guests; manage visitor logistics, sign-ins, and meeting room readiness. * Maintain office supplies, food and beverage inventory, and other items that support day-to-day needs. * Partner with onsite leadership, IT, Recruiting, and HR teams for onsite tasks. * Assist with any setup for internal meetings, visiting teams, investor visits, and board meetings. * Liaise with building management for maintenance and access issues. * Support your in-office colleagues with ongoing tasks and projects. * Oversee a team member operating the Phoenix office. * Handle mail and courier services - collect, sort, and distribute deliveries promptly. You are: * Resilient: Able to thrive in a fast-paced environment, with an aptitude for time management, organization, and communication. Steady under pressure, positive, and adaptable. * Proactive: Take initiative, follow through reliably, and work with a sense of urgency. Anticipates needs - doesn't wait to be told. * Detail-oriented: Achieve thoroughness and accuracy when completing a task and make a conscious effort to understand causes instead of just the effects. * Articulate: Build effective working relationships with teams through clear, reliable verbal and written communication. * Dependable: Possess a strong understanding and ability to handle confidential information. * Balanced personality: Polished enough for executives, grounded enough for everyday needs. Your Experience: * 5+ years of administrative or office management experience, ideally in a dynamic or fast-paced environment. * Proven ability to handle multiple priorities with efficiency and calm. * Strong organizational and time-management skills; meticulous attention to detail. * Clear and confident communication skills, both written and verbal. * Experience with Google Workspace and Slack. * Independent, proactive, and comfortable making smart decisions without waiting for direction. * Exercises good judgment, tact, and discretion in all interactions. Where: * This role will be based in New York, New York and in-office 5 days per week. What we offer: Work Hard, Stay Balanced (Life's a series of balancing acts, eh?) * Industry-leading medical, dental, and vision health care plans for employees and their dependents * Rejuvenation Policy - Flexible Vacation Time Off + 11 holidays + holiday company shutdown * New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care * Mental health support * Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests * Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution * Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend) * Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends) Have Some Fun! (Nerds are fun, too) * Nerd-led group initiatives - Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities * Hackathons and team events across all teams and departments * Company-wide events like NerdLove (employee appreciation) and our annual Charity Auction * Our Nerds love to make an impact by paying it forward - Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match Plan for your future (And when you retire on your island, remember the little people) * 401K with 4% company match * Be the first to test and benefit from our new financial products and tools * Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar * Disability and Life Insurance with employer-paid premiums If you are based in California, we encourage you to read this important information for California residents linked here. NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment. NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice. NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see: * E-Verify Participation Poster (English+Spanish/Español) * Right to Work Poster (English) / (Spanish/Español) #LI-Onsite #LI-5

At NerdWallet Small Business, we're on a mission to bring clarity to all of life's financial decisions and every great mission needs a team of exceptional Nerds. We've built an inclusive, flexible, and candid culture where you're empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you thrive best. We invest in your well-being, development, and ability to make an impact because when one Nerd levels up, we all do. NerdWallet Small Business is seeking an experienced Office Lead to join our team. You will work closely with the Leaders in the New York office and be responsible for overseeing the office's day-to-day operations, ensuring smooth and efficient operations. This role requires excellent communication skills, strong multitasking abilities, and a proactive, friendly approach that brings positivity and pride to every interaction. A successful candidate will take ownership of the office, anticipate needs, and thrive on keeping things in order. They'll bring structure and energy to a busy, fast-paced office - someone who notices what needs to be done, acts quickly, and follows through to completion. Where you can make an impact: Own all aspects of daily office operations - ensure cleanliness, readiness, and professional presentation of all workspaces. Greet and host guests; manage visitor logistics, sign-ins, and meeting room readiness. Maintain office supplies, food and beverage inventory, and other items that support day-to-day needs. Partner with onsite leadership, IT, Recruiting, and HR teams for onsite tasks. Assist with any setup for internal meetings, visiting teams, investor visits, and board meetings. Liaise with building management for maintenance and access issues. Support your in-office colleagues with ongoing tasks and projects. Oversee a team member operating the Phoenix office. Handle mail and courier services - collect, sort, and distribute deliveries promptly. You are: Resilient: Able to thrive in a fast-paced environment, with an aptitude for time management, organization, and communication. Steady under pressure, positive, and adaptable. Proactive: Take initiative, follow through reliably, and work with a sense of urgency. Anticipates needs - doesn't wait to be told. Detail-oriented: Achieve thoroughness and accuracy when completing a task and make a conscious effort to understand causes instead of just the effects. Articulate: Build effective working relationships with teams through clear, reliable verbal and written communication. Dependable: Possess a strong understanding and ability to handle confidential information. Balanced personality: Polished enough for executives, grounded enough for everyday needs. Your Experience: 5+ years of administrative or office management experience, ideally in a dynamic or fast-paced environment. Proven ability to handle multiple priorities with efficiency and calm. Strong organizational and time-management skills; meticulous attention to detail. Clear and confident communication skills, both written and verbal. Experience with Google Workspace and Slack. Independent, proactive, and comfortable making smart decisions without waiting for direction. Exercises good judgment, tact, and discretion in all interactions. Where: This role will be based in New York, New York and in-office 5 days per week. What we offer: Work Hard, Stay Balanced (Life's a series of balancing acts, eh?) Industry-leading medical, dental, and vision health care plans for employees and their dependents Rejuvenation Policy - Flexible Vacation Time Off + 11 holidays + holiday company shutdown New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care Mental health support Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend) Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends) Have Some Fun! (Nerds are fun, too) Nerd-led group initiatives - Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities Hackathons and team events across all teams and departments Company-wide events like NerdLove (employee appreciation) and our annual Charity Auction Our Nerds love to make an impact by paying it forward - Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match Plan for your future (And when you retire on your island, remember the little people) 401K with 4% company match Be the first to test and benefit from our new financial products and tools Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar Disability and Life Insurance with employer-paid premiums If you are based in California, we encourage you to read this important information for California residents linked here. NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment. NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice. NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see: E-Verify Participation Poster (English+Spanish/Español) Right to Work Poster (English) / (Spanish/Español) #LI-Onsite #LI-5

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements. + Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP. + Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs. + Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration. + Coordinate with technical teams, business users, and external vendors for holistic issue resolution. + Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities. + Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement. + Mentor, train, and guide junior team members within the POD. The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required + 3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role + In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.) + Proven experience troubleshooting and resolving complex NetSuite operational and integration issues + Strong knowledge of incident response, problem management, and root cause analysis + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience + Limited immigration sponsorship may be available. + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred + NetSuite Administrator or SuiteFoundation certification + Analytical/ Decision Making Responsibilities + Analytical ability to manage multiple projects and prioritize tasks into manageable work products + Can operate independently or with minimum supervision + Excellent Written and Communication Skills + Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Operate Lead - SFDC CRM + RCA Functional Lead is responsible for leading ongoing operational excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This leadership role ensures stable, high-performing CRM solutions, drives continuous service improvements, and develops functional teams that proactively support business objectives through analytics, process optimization, and best-in-class service management. Operational Leadership & Service Delivery: * Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments. * Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. * Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: * Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes. * Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction. * Track and report on RCA outcomes, driving accountability and learning across teams. Team Leadership & Development: * Mentor, manage, and develop a team of Salesforce functional and support analysts. * Foster a culture of proactivity, collaboration, and high performance within the team. Stakeholder Management & Communication: * Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications. * Facilitate regular service reviews, status updates, and performance reporting for leadership and business users. Governance & Compliance: * Ensure adherence to governance policies, security standards, and data quality across all operational processes. * Oversee change management processes to minimize operational risk and support robust service delivery. Service Improvement & Optimization: * Continuously evaluate operational processes, client feedback, and platform metrics to i-entify opportunities for automation, efficiency, and excellence. * Drive operational innovations and strategic enhancements aligned with business goals.- The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 6+ years of Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations. * Proven Leadership in Root Cause Analysis and Cross-Functional Teams * Strong problem-solving, communication, and stakeholder management skills * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320139 Job ID 320139

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements. * Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP. * Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs. * Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration. * Coordinate with technical teams, business users, and external vendors for holistic issue resolution. * Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities. * Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement. * Mentor, train, and guide junior team members within the POD. The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role * In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.) * Proven experience troubleshooting and resolving complex NetSuite operational and integration issues * Strong knowledge of incident response, problem management, and root cause analysis * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * NetSuite Administrator or SuiteFoundation certification * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320141 Job ID 320141

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Operate Lead - SFDC CRM + RCA Functional Lead is responsible for leading ongoing operational excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This leadership role ensures stable, high-performing CRM solutions, drives continuous service improvements, and develops functional teams that proactively support business objectives through analytics, process optimization, and best-in-class service management. Operational Leadership & Service Delivery: + Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments. + Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. + Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: + Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes. + Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction. + Track and report on RCA outcomes, driving accountability and learning across teams. Team Leadership & Development: + Mentor, manage, and develop a team of Salesforce functional and support analysts. + Foster a culture of proactivity, collaboration, and high performance within the team. Stakeholder Management & Communication: + Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications. + Facilitate regular service reviews, status updates, and performance reporting for leadership and business users. Governance & Compliance: + Ensure adherence to governance policies, security standards, and data quality across all operational processes. + Oversee change management processes to minimize operational risk and support robust service delivery. Service Improvement & Optimization: + Continuously evaluate operational processes, client feedback, and platform metrics to i-entify opportunities for automation, efficiency, and excellence. + Drive operational innovations and strategic enhancements aligned with business goals.- The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required + 6+ years of Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations. + Proven Leadership in Root Cause Analysis and Cross-Functional Teams + Strong problem-solving, communication, and stakeholder management skills + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience + Limited immigration sponsorship may be available. + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred + Analytical/ Decision Making Responsibilities + Analytical ability to manage multiple projects and prioritize tasks into manageable work products + Can operate independently or with minimum supervision + Excellent Written and Communication Skills + Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. Recruiting ends for this role on 12/19/25 Work You'll Do The Workday Adaptive Planning Lead oversees the implementation and optimization of the Adaptive Planning platform. Responsibilities will include; + Leading all aspects of Adaptive planning portions of the project + Leading the requirements gathering, design, and architecture of Adaptive planning functions + Leading client meetings for design and testing capabilities + Configuration of Adaptive planning modules + Coordinating integration and reporting capabilities in Adaptive The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Emerging ERP Solutions offering drives business transformation and on-going operations for emerging cloud-based solutions to improve performance and agility of the organizations. Qualifications Required: + Bachelors Degree in related field + Active Workday Pro Adaptive Planning Platform Services Certification + Experience with at least 2 Workday Adaptive Planning implementations to include; + Leading Workday Adaptive Planning design, process alignment, implementations + Experience working with Workday Adaptive models, integrations, and reporting + 3+ years of experience with Workday Adaptive Planning processes and best practices + 3+ years of experience as a Workday Adaptive Planning/Insights lead + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + Experience implementing Workday budget module + Experience leading or implementing Workday financial modules Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. Recruiting ends for this role on 12/19/25 Work You'll Do The Workday Adaptive Planning Lead oversees the implementation and optimization of the Adaptive Planning platform. Responsibilities will include; + Leading all aspects of Adaptive planning portions of the project + Leading the requirements gathering, design, and architecture of Adaptive planning functions + Leading client meetings for design and testing capabilities + Configuration of Adaptive planning modules + Coordinating integration and reporting capabilities in Adaptive The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Emerging ERP Solutions offering drives business transformation and on-going operations for emerging cloud-based solutions to improve performance and agility of the organizations. Qualifications Required: + Bachelors Degree in related field + Active Workday Pro Adaptive Planning Platform Services Certification + Experience with at least 2 Workday Adaptive Planning implementations to include; + Leading Workday Adaptive Planning design, process alignment, implementations + Experience working with Workday Adaptive models, integrations, and reporting + 3+ years of experience with Workday Adaptive Planning processes and best practices + 3+ years of experience as a Workday Adaptive Planning/Insights lead + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + Experience implementing Workday budget module + Experience leading or implementing Workday financial modules Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. Recruiting ends for this role on 12/19/25 Work You'll Do The Workday Adaptive Planning Lead oversees the implementation and optimization of the Adaptive Planning platform. Responsibilities will include; + Leading all aspects of Adaptive planning portions of the project + Leading the requirements gathering, design, and architecture of Adaptive planning functions + Leading client meetings for design and testing capabilities + Configuration of Adaptive planning modules + Coordinating integration and reporting capabilities in Adaptive The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Emerging ERP Solutions offering drives business transformation and on-going operations for emerging cloud-based solutions to improve performance and agility of the organizations. Qualifications Required: + Bachelors Degree in related field + Active Workday Pro Adaptive Planning Platform Services Certification + Experience with at least 2 Workday Adaptive Planning implementations to include; + Leading Workday Adaptive Planning design, process alignment, implementations + Experience working with Workday Adaptive models, integrations, and reporting + 3+ years of experience with Workday Adaptive Planning processes and best practices + 3+ years of experience as a Workday Adaptive Planning/Insights lead + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + Experience implementing Workday budget module + Experience leading or implementing Workday financial modules Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Operate Lead - SFDC CRM + RCA Functional Lead is responsible for leading ongoing operational excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This leadership role ensures stable, high-performing CRM solutions, drives continuous service improvements, and develops functional teams that proactively support business objectives through analytics, process optimization, and best-in-class service management. Operational Leadership & Service Delivery: + Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments. + Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. + Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: + Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes. + Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction. + Track and report on RCA outcomes, driving accountability and learning across teams. Team Leadership & Development: + Mentor, manage, and develop a team of Salesforce functional and support analysts. + Foster a culture of proactivity, collaboration, and high performance within the team. Stakeholder Management & Communication: + Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications. + Facilitate regular service reviews, status updates, and performance reporting for leadership and business users. Governance & Compliance: + Ensure adherence to governance policies, security standards, and data quality across all operational processes. + Oversee change management processes to minimize operational risk and support robust service delivery. Service Improvement & Optimization: + Continuously evaluate operational processes, client feedback, and platform metrics to i-entify opportunities for automation, efficiency, and excellence. + Drive operational innovations and strategic enhancements aligned with business goals.- The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required + 6+ years of Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations. + Proven Leadership in Root Cause Analysis and Cross-Functional Teams + Strong problem-solving, communication, and stakeholder management skills + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience + Limited immigration sponsorship may be available. + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred + Analytical/ Decision Making Responsibilities + Analytical ability to manage multiple projects and prioritize tasks into manageable work products + Can operate independently or with minimum supervision + Excellent Written and Communication Skills + Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements. * Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP. * Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs. * Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration. * Coordinate with technical teams, business users, and external vendors for holistic issue resolution. * Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities. * Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement. * Mentor, train, and guide junior team members within the POD. The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role * In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.) * Proven experience troubleshooting and resolving complex NetSuite operational and integration issues * Strong knowledge of incident response, problem management, and root cause analysis * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * NetSuite Administrator or SuiteFoundation certification * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320141 Job ID 320141

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Operate Lead - SFDC CRM + RCA Functional Lead is responsible for leading ongoing operational excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This leadership role ensures stable, high-performing CRM solutions, drives continuous service improvements, and develops functional teams that proactively support business objectives through analytics, process optimization, and best-in-class service management. Operational Leadership & Service Delivery: * Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments. * Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. * Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: * Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes. * Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction. * Track and report on RCA outcomes, driving accountability and learning across teams. Team Leadership & Development: * Mentor, manage, and develop a team of Salesforce functional and support analysts. * Foster a culture of proactivity, collaboration, and high performance within the team. Stakeholder Management & Communication: * Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications. * Facilitate regular service reviews, status updates, and performance reporting for leadership and business users. Governance & Compliance: * Ensure adherence to governance policies, security standards, and data quality across all operational processes. * Oversee change management processes to minimize operational risk and support robust service delivery. Service Improvement & Optimization: * Continuously evaluate operational processes, client feedback, and platform metrics to i-entify opportunities for automation, efficiency, and excellence. * Drive operational innovations and strategic enhancements aligned with business goals.- The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 6+ years of Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations. * Proven Leadership in Root Cause Analysis and Cross-Functional Teams * Strong problem-solving, communication, and stakeholder management skills * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320139 Job ID 320139

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Operate Lead - SFDC CRM + RCA Functional Lead is responsible for leading ongoing operational excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This leadership role ensures stable, high-performing CRM solutions, drives continuous service improvements, and develops functional teams that proactively support business objectives through analytics, process optimization, and best-in-class service management. Operational Leadership & Service Delivery: + Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments. + Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. + Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: + Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes. + Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction. + Track and report on RCA outcomes, driving accountability and learning across teams. Team Leadership & Development: + Mentor, manage, and develop a team of Salesforce functional and support analysts. + Foster a culture of proactivity, collaboration, and high performance within the team. Stakeholder Management & Communication: + Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications. + Facilitate regular service reviews, status updates, and performance reporting for leadership and business users. Governance & Compliance: + Ensure adherence to governance policies, security standards, and data quality across all operational processes. + Oversee change management processes to minimize operational risk and support robust service delivery. Service Improvement & Optimization: + Continuously evaluate operational processes, client feedback, and platform metrics to i-entify opportunities for automation, efficiency, and excellence. + Drive operational innovations and strategic enhancements aligned with business goals.- The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required + 6+ years of Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations. + Proven Leadership in Root Cause Analysis and Cross-Functional Teams + Strong problem-solving, communication, and stakeholder management skills + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience + Limited immigration sponsorship may be available. + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred + Analytical/ Decision Making Responsibilities + Analytical ability to manage multiple projects and prioritize tasks into manageable work products + Can operate independently or with minimum supervision + Excellent Written and Communication Skills + Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements. * Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP. * Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs. * Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration. * Coordinate with technical teams, business users, and external vendors for holistic issue resolution. * Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities. * Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement. * Mentor, train, and guide junior team members within the POD. The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role * In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.) * Proven experience troubleshooting and resolving complex NetSuite operational and integration issues * Strong knowledge of incident response, problem management, and root cause analysis * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * NetSuite Administrator or SuiteFoundation certification * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320141 Job ID 320141

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Operate Lead - SFDC CRM + RCA Functional Lead is responsible for leading ongoing operational excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This leadership role ensures stable, high-performing CRM solutions, drives continuous service improvements, and develops functional teams that proactively support business objectives through analytics, process optimization, and best-in-class service management. Operational Leadership & Service Delivery: * Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments. * Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. * Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: * Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes. * Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction. * Track and report on RCA outcomes, driving accountability and learning across teams. Team Leadership & Development: * Mentor, manage, and develop a team of Salesforce functional and support analysts. * Foster a culture of proactivity, collaboration, and high performance within the team. Stakeholder Management & Communication: * Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications. * Facilitate regular service reviews, status updates, and performance reporting for leadership and business users. Governance & Compliance: * Ensure adherence to governance policies, security standards, and data quality across all operational processes. * Oversee change management processes to minimize operational risk and support robust service delivery. Service Improvement & Optimization: * Continuously evaluate operational processes, client feedback, and platform metrics to i-entify opportunities for automation, efficiency, and excellence. * Drive operational innovations and strategic enhancements aligned with business goals.- The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 6+ years of Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations. * Proven Leadership in Root Cause Analysis and Cross-Functional Teams * Strong problem-solving, communication, and stakeholder management skills * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320139 Job ID 320139

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Operate Lead - SFDC CRM + RCA Functional Lead is responsible for leading ongoing operational excellence and optimization of Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management. This leadership role ensures stable, high-performing CRM solutions, drives continuous service improvements, and develops functional teams that proactively support business objectives through analytics, process optimization, and best-in-class service management. Operational Leadership & Service Delivery: * Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments. * Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues. * Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives. Root Cause Analysis & Continuous Improvement: * Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes. * Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction. * Track and report on RCA outcomes, driving accountability and learning across teams. Team Leadership & Development: * Mentor, manage, and develop a team of Salesforce functional and support analysts. * Foster a culture of proactivity, collaboration, and high performance within the team. Stakeholder Management & Communication: * Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications. * Facilitate regular service reviews, status updates, and performance reporting for leadership and business users. Governance & Compliance: * Ensure adherence to governance policies, security standards, and data quality across all operational processes. * Oversee change management processes to minimize operational risk and support robust service delivery. Service Improvement & Optimization: * Continuously evaluate operational processes, client feedback, and platform metrics to i-entify opportunities for automation, efficiency, and excellence. * Drive operational innovations and strategic enhancements aligned with business goals.- The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 6+ years of Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations. * Proven Leadership in Root Cause Analysis and Cross-Functional Teams * Strong problem-solving, communication, and stakeholder management skills * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320139 Job ID 320139

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements. * Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP. * Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs. * Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration. * Coordinate with technical teams, business users, and external vendors for holistic issue resolution. * Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities. * Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement. * Mentor, train, and guide junior team members within the POD. The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required * 3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role * In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.) * Proven experience troubleshooting and resolving complex NetSuite operational and integration issues * Strong knowledge of incident response, problem management, and root cause analysis * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available. * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * NetSuite Administrator or SuiteFoundation certification * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 320141 Job ID 320141

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced NetSuite POD Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. The NetSuite POD Lead Support role is responsible for overseeing and delivering advanced support for NetSuite ERP operations within a client-focused support POD (team). This position manages incident escalation, provides expertise in system troubleshooting and functional issue resolution, and acts as a key point of contact between business users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational improvements and successful case resolution. The POD Lead also mentors junior support staff, maintains documentation, and helps coordinate system updates and enhancements. + Lead a POD of support specialists providing advanced operational and functional support for NetSuite ERP. + Manage escalation of incidents, prioritize support cases, and ensure timely resolution aligned with SLAs. + Troubleshoot and resolve complex NetSuite issues related to transactions, workflows, integrations, and system configuration. + Coordinate with technical teams, business users, and external vendors for holistic issue resolution. + Support system upgrades, enhancements, user acceptance testing (UAT), and deployment activities. + Document processes, resolutions, FAQs, and best practices to enable knowledge sharing and continuous improvement. + Mentor, train, and guide junior team members within the POD. The Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required + 3+ years of hands-on NetSuite ERP experience in a support, administration, or functional analyst role + In-depth understanding of NetSuite modules (such as Finance, Order-to-Cash, Procure-to-Pay, Inventory, etc.) + Proven experience troubleshooting and resolving complex NetSuite operational and integration issues + Strong knowledge of incident response, problem management, and root cause analysis + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience + Limited immigration sponsorship may be available. + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred + NetSuite Administrator or SuiteFoundation certification + Analytical/ Decision Making Responsibilities + Analytical ability to manage multiple projects and prioritize tasks into manageable work products + Can operate independently or with minimum supervision + Excellent Written and Communication Skills + Ability to deliver technical demonstrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $125,000 to $155,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Additional Requirements Information for applicants with a need for accommodation: ************************************************************************************************************ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.