Senior Consultant, Consulting Services jobs at Ernst & Young - 80 jobs

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Insurance - Life & Group Transformation - Business Consulting - Senior** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Life and Group Transformation practice helps insurance clients improve and transform their life/annuity, group benefits, and retirement services businesses in areas such as operating model redesign, process improvement, technology enablement, organizational design, M&A due diligence and post-merger integration. We work across the value chain from sales to service and claims. **The opportunity** Increased customer expectations, new data sources, Gen AI, and innovative technology have enabled insurance carriers to become better, faster, and more efficient. We currently are seeking a highly motivated Senior Consultant to join EY engagement teams, deliver consulting services and develop business with our clients: the largest providers of life insurance, group benefits and retirement. Our rapidly growing Life and Group Insurance Transformation practice helps our clients to reimagine, modernize and disrupt how they succeed in the market and create long-term, sustainable value. In this role, you will help our clients achieve their desired goals and business objectives. In return, you can expect to learn leading practices in business and technology transformation, delivery, and gain exposure to solving a variety of complex business challenges using digital and transformational tools, methods, and technologies. You will gain exposure in all areas of the insurance value chain including, but not limited to: product development, sales/distribution, new business/underwriting, policy administration, and claims. **Your key responsibilities** + Support large scale, multi-phase programs and projects helping our clients achieve business outcomes from strategy through activation + Consistently deliver high quality client services. + Understand / communicate complex operational insurance issues and establish relationships with client personnel at appropriate levels + Monitor progress, manage risk, and ensure key stakeholders are kept informed about engagement progress and expected outcomes + Stay abreast of current industry trends relevant to the client's business. + Understand process design and industry pain points + Demonstrate in-depth domain knowledge, technical capabilities, and ability to assimilate new knowledge and possess good business acumen + Present industry and client key findings to leadership + Remain current on new developments in consulting services capabilities and industry knowledge + Stay informed of and apply professional standards and firm policies + Commit to developing a strong personal brand by staying informed regarding economic/market developments and their impact on the firm's clients + Contribute to a top tier team and firm wide culture **To qualify for this role you must have** + Bachelor's degree in Computer Science, Management Information Systems, Engineering, Business, Economics, or related disciplines + Minimum of 3-5 years of consulting and/or industry experience in life insurance, annuities, retirement or group benefits + Strong oral and written communication skills including executive presentation skills + Experience assessing and improving business processes, systems, and associated technologies + Understanding of Insurance and Annuities products and the operations processing lifecycle + Agile experience + Experience documenting business processes related to insurance operations + Experience with one or more of the following business functions: product development, sales/distribution, new business, underwriting, post issue servicing policy administration and/or claims + Travel to client site as necessary **Ideally, you'll also have** + Advanced degree in Computer Science, Management Information Systems, Engineering, Business, Economics or related disciplines **What we look for** We're interested in passionate leaders with strong vision and a desire to stay on top of trends in the life and annuity, group benefits, and retirement industries. If you have a genuine passion for helping businesses achieve the full potential of their business, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $97,300 to $178,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $116,700 to $202,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Job Family: Strategy & Transformation Consulting (Payer Provider) Travel Required: Up to 75%+ Clearance Required: None What You Will Do: The Managing Consultant Workforce will lead the design, development and implementation of integrated (clinical effectiveness and system operations) optimization efforts within resulting in the workforce and capacity management solution. He or she will manage the work stream efforts to timeline / scope / budget across the larger platform. This position includes responsibilities in both leveraging and delivering quality, high-level, consulting services to clients for the Guidehouse Healthcare Provider Practice. The following sections describe the specific areas of prime importance in the execution of these responsibilities: Deliver industry expertise and management consulting services in support of client engagements in the Healthcare Practice Develop practice wide methodologies to be applied across individual account strategies / client plans Establish account management relationships with key client decision makers Identify key industry issues and develop a practice response Assist in the development of industry alliances and relationships within vertical markets Provide delivery assurance support for engagements with targeted clients Mentor Guidehouse staff on assignments within the account delivering services Provide visible leadership within the account and the practice. What You Will Need: 5-7 years (minimum) of experience in workforce, clinical operations, performance improvement, labor optimization, clinical operations and beyond focused in a provider setting experience required. Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information within all levels of Guidehouse as well as a provider based, client organization, including, but not limited to, hospital executives, physicians and other professional and ancillary staff. Ability to develop and monitor performance metrics at all levels of operations both clinical and non-clinical. Ability to articulate financial results across multiple projects with ease; highly quantitative orientation 5+ years rigorous project/program management leadership of complex provider deliverables in larger provider systems. Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents or aptitude to develop this level of skill within a defined period of time ; MS Project Experience preferred Undergraduate degree required, master's degree preferred in business, systems engineering, healthcare administration or equivalent professional experience Ability to travel up to 75% What Would Be Nice To Have: Outstanding oral and written presentation skills and is recognized as an industry expert (via published articles, white papers and public speaking engagements) Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions The annual salary range for this position is $118,000.00-$196,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job Family: Finance & Accounting Consulting Travel Required: Up to 75%+ Clearance Required: None What You Will Do: Managing Consultants own client engagements from cultivation to completion. In this role, you will be accountable for the activities of the project team and support the day-to-day management of the client relationship. You are expected to effectively develop and manage work plans, staffing, deadlines and budgets for multiple complex projects simultaneously. Work products are expected to be high-quality and client-ready. In this visible role, you will lead team meetings, and guide, manage, and coach consultants and senior consultants, providing constructive feedback on project participation and overall career development. Managing Consultants work closely with Directors and Managing Directors to keep them abreast of project progress and important developments. Managing Consultants support sales initiatives and practice development. We encourage career development and hiring for the long term. As a Managing Consultant, you will follow a clearly defined career path and continue to develop your project management and client relationship skills. As you are ready drive strategic solutions across multiple complex workstreams and become more involved in business development, you will have the opportunity to progress to the Associate Director level. Specific Responsibilities for this role include: Use your extensive healthcare industry experience and your prowess to identify, sell and successfully deliver innovative solutions from design, through development and implementation for revenue challenged managed care health systems, hospitals, AMCs, IDNs to prioritize investments and refine contracts to strategy and growth imperatives Design and lead a portfolio of critical consulting engagements during this heavy reform time for managed care provider and provider sponsored plan organizations across the country Bridge payer and clinical expertise to deliver synergy and more robust solutions to our clients targeting value and outcomes Drive and help direct nationwide business development and relationship management activities for Guidehouse Healthcare clients requiring the need for alternative value-based models Play a key role in helping guide the firm's continued development of leading-edge consulting, in the value transformation service line What You Will Need: Bachelor's Degree 5+ years strategy and operations lead experience in commercial managed care market with demonstrated financial and analytical skills to realign health entities investment portfolio Proven success in identifying and reprioritizing the portfolio to invest in the right service lines and businesses to optimize revenue, growth or other strategic imperatives 5+ yrs. experience strategically working with managed care contracts on the payer/provider side to align with strategy and deliver expected revenue 3+ years delivering corporate financial plans for healthcare payer/provider that includes longitudinal analysis and delivers validated forward planning to the institution 5+ years studying industry trends, risks, and client's financial and market portfolio and advising health system CFO, CSO, CEO on managed care contract details and benefits design that maximizes revenue 2+ years of pricing or health economics experience 1+ years of executive consulting experience influencing C-Suite healthcare client on strategic decisions inclusive of selling, designing and implementing programs that deliver results The ability to travel up to 75% What Would Be Nice To Have: Master's Degree Superior written and verbal communication skills Excellent quantitative analysis skills Demonstrated excellence in Word, Excel, PowerPoint, as well as the ability to conduct research Track record of efficiency, flexibility, creative problem-solving, self-motivated, analytical and highly-organized Proven ability to work independently, as well as collaboratively within team structures Entrepreneurial spirit and excitement toward promoting Guidehouse's growing healthcare practice The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job Family: Finance & Accounting Consulting Travel Required: Up to 75%+ Clearance Required: None What You Will Do: Guidehouse Managers are strategic leaders and trusted advisors who drive client success through vision, execution, and mentorship. A successful Manager is a self-motivated problem solver who thrives on delivering meaningful results, leading teams, and managing complex client engagements. In this role, you'll lead revenue integrity consulting projects, guide clients through operational transformation, and ensure the delivery of measurable financial outcomes. Position Summary We are seeking a Manager to lead client engagements focused on Revenue Integrity, charge capture, charge reconciliation, and Epic EHR optimization. The Manager will leverage a data-driven approach to evaluate the full spectrum of a client's revenue integrity operations - identifying trends, benchmarking performance, and isolating root causes of revenue leakage or inefficiency. Using these insights, the Manager will design and oversee implementation of comprehensive recommendations that may address people, process, and technology improvements. This may include redefining governance structures, enhancing staff roles and training, streamlining charge workflows, or optimizing Epic system functionality. The Manager will ensure that recommendations are both strategic and practical, aligning operational execution with organizational objectives and measurable outcomes across both hospital and professional charging environments. What You Will Need: Bachelor's degree 5+ years of revenue cycle management experience, focused on optimization and performance improvement 5+ years of management consulting/consulting like, professional services, and/or project management experience Demonstrated ability to present to large groups, both externally and within the practice Proven success in driving operational process improvement and change management for revenue cycle optimization projects within hospitals and/or health systems Intermediate to advanced data manipulation and analytical skills using Excel What Would Be Nice To Have: Master's degree or higher in Business Administration, Health Care Administration, Clinical Administration Certifications in Epic AI technology experience in Healthcare Revenue Cycle The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on December 16, 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. You'll learn from leading practitioners, leverage best-in-class technology (Medallia, Qualtrics, Sprinklr), and develop the cross-functional and technical skills required to manage complex client programs. Essential job responsibilities include: Platform Implementation & Technical Configuration * Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs. * Participate in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes. * Troubleshoot and optimize system performance, working closely with client and internal technical teams. Functional Consulting & VOC Strategy * Work with business stakeholders to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps. * Contribute to client assessments and development of technical/functional roadmaps to enable structured VOC strategies. * Support delivery of workshops on strategy, analytics, and customer journey visioning. Project Management & Delivery * Manage assigned workstreams, reporting on progress, timelines, and deliverables. * Collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes. * Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making. Analytics & Insights * Support design and development of dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers. * Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.). * Ensure solutions allow stakeholders to make data-driven decisions. The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: * Bachelor's degree in business, technology, or related discipline. * Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics) including leading or participating in at least one full end-to-end implementation. * Certifications in Medallia and/or Qualtrics. * 1+ years of basic project management experience (Agile frameworks preferred). * Experience with API integrations, SSO/OAuth setup, and data transformation (ETL) concepts. * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future * Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: * Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights. * Excellent communication skills for engaging with both technical and executive stakeholders. * Experience in client-facing consulting or advisory roles. * Exposure to VOC strategy, customer journey mapping, or analytics program delivery. * Familiarity with cloud data solutions or dashboarding platforms. * Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations. Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 315180 Job ID 315180

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on December 16, 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. You'll learn from leading practitioners, leverage best-in-class technology (Medallia, Qualtrics, Sprinklr), and develop the cross-functional and technical skills required to manage complex client programs. Essential job responsibilities include: Platform Implementation & Technical Configuration + Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs. + Participate in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes. + Troubleshoot and optimize system performance, working closely with client and internal technical teams. Functional Consulting & VOC Strategy + Work with business stakeholders to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps. + Contribute to client assessments and development of technical/functional roadmaps to enable structured VOC strategies. + Support delivery of workshops on strategy, analytics, and customer journey visioning. Project Management & Delivery + Manage assigned workstreams, reporting on progress, timelines, and deliverables. + Collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes. + Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making. Analytics & Insights + Support design and development of dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers. + Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.). + Ensure solutions allow stakeholders to make data-driven decisions. The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: + Bachelor's degree in business, technology, or related discipline. + Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics) including leading or participating in at least one full end-to-end implementation. + Certifications in Medallia and/or Qualtrics. + 1+ years of basic project management experience (Agile frameworks preferred). + Experience with API integrations, SSO/OAuth setup, and data transformation (ETL) concepts. + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: + Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights. + Excellent communication skills for engaging with both technical and executive stakeholders. + Experience in client-facing consulting or advisory roles. + Exposure to VOC strategy, customer journey mapping, or analytics program delivery. + Familiarity with cloud data solutions or dashboarding platforms. + Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations. Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Job Family: Strategy & Transformation Consulting (Payer Provider) Travel Required: Up to 75%+ Clearance Required: None What You Will Do: The Managing Consultant Workforce will lead the design, development and implementation of integrated (clinical effectiveness and system operations) optimization efforts within resulting in the workforce and capacity management solution. He or she will manage the work stream efforts to timeline / scope / budget across the larger platform. This position includes responsibilities in both leveraging and delivering quality, high-level, consulting services to clients for the Guidehouse Healthcare Provider Practice. The following sections describe the specific areas of prime importance in the execution of these responsibilities: Deliver industry expertise and management consulting services in support of client engagements in the Healthcare Practice Develop practice wide methodologies to be applied across individual account strategies / client plans Establish account management relationships with key client decision makers Identify key industry issues and develop a practice response Assist in the development of industry alliances and relationships within vertical markets Provide delivery assurance support for engagements with targeted clients Mentor Guidehouse staff on assignments within the account delivering services Provide visible leadership within the account and the practice. What You Will Need: 5-7 years (minimum) of experience in workforce, clinical operations, performance improvement, labor optimization, clinical operations and beyond focused in a provider setting experience required. Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information within all levels of Guidehouse as well as a provider based, client organization, including, but not limited to, hospital executives, physicians and other professional and ancillary staff. Ability to develop and monitor performance metrics at all levels of operations both clinical and non-clinical. Ability to articulate financial results across multiple projects with ease; highly quantitative orientation 5+ years rigorous project/program management leadership of complex provider deliverables in larger provider systems. Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents or aptitude to develop this level of skill within a defined period of time ; MS Project Experience preferred Undergraduate degree required, master's degree preferred in business, systems engineering, healthcare administration or equivalent professional experience Ability to travel up to 75% What Would Be Nice To Have: Outstanding oral and written presentation skills and is recognized as an industry expert (via published articles, white papers and public speaking engagements) Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions The annual salary range for this position is $118,000.00-$196,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Independence & Conflicts Network (ICN) - Manager, with focus on Personal Independence Matters As a Manager in our Personal Consultation team, you'll be on the cutting edge of regulatory compliance, focusing on auditor independence rules and their impacts on the professional services environment. In your consultative role, you'll help Deloitte professionals and engagement teams deliver services to our clients while complying with regulations. If this sounds exciting, then our ICN Personal Consultation team may be the right fit for you! Recruiting for this role ends on February 4, 2026 Work you'll do In this role, you'll use your research and investigative skills to analyze personal employment and financial relationships in light of independence requirements. This will include: + Working closely with Partners, Principals, Managing Directors (PPMDs) and Senior Managers both within ICN and within Deloitte's services lines. + Performing research and analysis, drafting conclusions and communications, and strategizing on next steps in coordination with senior team members. + Developing an enhanced understanding of the intricacies of PCAOB, SEC, AICPA independence rules, and Deloitte US and Global Firms Independence policies. + Interpreting and implementing new and existing regulations relating to various employment, and financial relationship for the Deloitte US entities, and providing advice and guidance to Deloitte US professionals and client-facing teams. + Participating in policy setting by performing research and drafting communications aimed at increasing awareness and understanding of current, new, or changing independence rules + Creating and revising training courses and materials to address rule changes and new interpretations of existing rules identified during consultations with regulators. + Working on special projects both independently and collaboratively with PPMDs, involving senior members for input as necessary. The successful candidate will possess: + Deep experience collaborating with multiple and various stakeholders, including skills and abilities that enable direct interaction with leaders + Comfortable digging into and considering nuances and complexities in sensitive or new areas, which may require learning "on the fly" + Strong communication skills and ability to work with various audiences and levels of seniority across the globe + Positive attitude, initiative, good judgment, curiosity, and dedication to quality with the ability to react positively in an environment where priorities and deadlines can quickly change and you'll work on multiple initiatives at once + Outstanding attention to detail along with strong technical, organizational, and analytical skills + Strong time management and prioritization skills, including being responsive to requests from our clients + Demonstrated team leadership competencies/experience The team The Personal Consultation team within Independence & Conflicts Network (ICN) performs a critical consultation and risk-management function for the Deloitte US Firms, protecting Deloitte from conflicts of interest and keeping the Deloitte US Firms independent, objective, and impartial, in fact and appearance, when providing services to attest/audit clients and their affiliates. Independence requirements are defined by specific sets of policies, external rules, and regulations, so maintaining independence is essential to the business and reputation of Deloitte. Risk & Brand Protection (R&BP) ICN is part of Deloitte Risk & Brand Protection. At Deloitte, we are stewards of reputation-ours and our clients. That's why we foster a culture that protects, preserves, and enhances our reputation. With your help, we will distinguish Deloitte as the clear leader in professional services, making us the first choice for clients and talent. Qualifications Required: + Bachelors' degree (preferably accounting, finance, business, compliance, or legal) + 5+ years of related experience, ideally in a professional services role and environment + Proficient in the use of standard office-productivity tools (e.g., Microsoft Word, PowerPoint, OneNote, Teams, etc.) + Limited immigration sponsorship may be available + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + An understanding of Independence requirements for professional auditing firms + Experience in regulatory compliance and/or analysis and interpretation of rules, regulations, and standards + Experience in public accounting + CPA and/or advanced degree in related areas such as finance, accounting, business, or law The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $181,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Job Family: General Coding Travel Required: None Clearance Required: None What You Will Do: As Manager Ops Consulting, you will be responsible for managing ongoing projects within Coding Business Services department. Specifically, within Professional Billing coding. These projects range from: Pricing edits within billing system Charge build processes Working with database managers Medical coding related tasks and projects. Performing in depth analysis of current billing and coding activity. Performing reviews of documentation as it related to correct coding, both services performed and diagnosis selection. Providing feedback, supporting documentation and suggestions or assistance in implementing accurate and efficient charge capture. Engaging participation will be required in project management activities for assigned new initiatives within the MSO, Health Services Foundation and Health System. Acting as a liaison to providers, clinical associates, and clinical departments related to coding initiatives, changes, coding and billing updates. Assisting department liaisons with coding and compliance issues and attend departmental meetings as requested. Serve as a coding education resource for department leaders and/or providers. What You Will Need: Bachelor's Degree (Relevant experience may be substituted for formal education or advanced degree) 4+ years of experience in medical coding AAPC CPC coding certification What Would Be Nice To Have: Knowledge of IDX, Cerner, and AS400 softwares Medical coding knowledge Master's Degree in related field such as Finance, Accounting, Nursing and Health Care Administration. The annual salary range for this position is $59,000.00-$98,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on December 16, 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. You'll learn from leading practitioners, leverage best-in-class technology (Medallia, Qualtrics, Sprinklr), and develop the cross-functional and technical skills required to manage complex client programs. Essential job responsibilities include: Platform Implementation & Technical Configuration * Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs. * Participate in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes. * Troubleshoot and optimize system performance, working closely with client and internal technical teams. Functional Consulting & VOC Strategy * Work with business stakeholders to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps. * Contribute to client assessments and development of technical/functional roadmaps to enable structured VOC strategies. * Support delivery of workshops on strategy, analytics, and customer journey visioning. Project Management & Delivery * Manage assigned workstreams, reporting on progress, timelines, and deliverables. * Collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes. * Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making. Analytics & Insights * Support design and development of dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers. * Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.). * Ensure solutions allow stakeholders to make data-driven decisions. The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: * Bachelor's degree in business, technology, or related discipline. * Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics) including leading or participating in at least one full end-to-end implementation. * Certifications in Medallia and/or Qualtrics. * 1+ years of basic project management experience (Agile frameworks preferred). * Experience with API integrations, SSO/OAuth setup, and data transformation (ETL) concepts. * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future * Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: * Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights. * Excellent communication skills for engaging with both technical and executive stakeholders. * Experience in client-facing consulting or advisory roles. * Exposure to VOC strategy, customer journey mapping, or analytics program delivery. * Familiarity with cloud data solutions or dashboarding platforms. * Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations. Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 315180 Job ID 315180

Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on December 16, 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. You'll learn from leading practitioners, leverage best-in-class technology (Medallia, Qualtrics, Sprinklr), and develop the cross-functional and technical skills required to manage complex client programs. Essential job responsibilities include: Platform Implementation & Technical Configuration * Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs. * Participate in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes. * Troubleshoot and optimize system performance, working closely with client and internal technical teams. Functional Consulting & VOC Strategy * Work with business stakeholders to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps. * Contribute to client assessments and development of technical/functional roadmaps to enable structured VOC strategies. * Support delivery of workshops on strategy, analytics, and customer journey visioning. Project Management & Delivery * Manage assigned workstreams, reporting on progress, timelines, and deliverables. * Collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes. * Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making. Analytics & Insights * Support design and development of dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers. * Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.). * Ensure solutions allow stakeholders to make data-driven decisions. The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth. Qualifications Required: * Bachelor's degree in business, technology, or related discipline. * Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics) including leading or participating in at least one full end-to-end implementation. * Certifications in Medallia and/or Qualtrics. * 1+ years of basic project management experience (Agile frameworks preferred). * Experience with API integrations, SSO/OAuth setup, and data transformation (ETL) concepts. * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future * Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred: * Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights. * Excellent communication skills for engaging with both technical and executive stakeholders. * Experience in client-facing consulting or advisory roles. * Exposure to VOC strategy, customer journey mapping, or analytics program delivery. * Familiarity with cloud data solutions or dashboarding platforms. * Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations. Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #AMC_US Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 315180 Job ID 315180

Industry/Sector Insurance Specialism Guidewire Management Level Manager At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Guidewire business lead at PwC, you will focus on guiding and leading the business aspects of Guidewire implementations within an insurance organisation. You will be responsible for overseeing the strategic planning, coordination, and execution of Guidewire projects to enable successful outcomes. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: * Analyse and identify the linkages and interactions between the component parts of an entire system. * Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. * Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. * Develop skills outside your comfort zone, and encourage others to do the same. * Effectively mentor others. * Use the review of work as an opportunity to deepen the expertise of team members. * Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. * Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the P&C Insurance Tech & Operations team you will build a market-ready, configurable, and AI-enabled premium audit product for commercial insurance lines. As a Manager you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff to promote project success and maintain exemplary standards. This role presents a unique chance to shape the premium audit product roadmap and drive automation across various commercial lines, making a significant impact in the insurance industry. Responsibilities * Work with cross-functional teams to enhance product capabilities * Analyze insurance operations to create scalable solutions * Establish and maintain sturdy client relationships * Confirm adherence to industry standards and professional practices What Sets You Apart * Analyzing and documenting policyholder-provided documentation used in premium audit calculations * Demonstrating knowledge of premium audit variations across industries * Understanding integration requirements for premium audit automation * Working with product leadership on AI-assisted capabilities * Defining requirements for configurable audit models * Working with data and engineering teams for audit transparency * Identifying functional dependencies in insurance operations * Helping shape requirements for rules-based and AI-driven decisioning, including where automation is appropriate versus where human review is required * Applying extensive knowledge of premium audit variations across lines of business, including Workers' Compensation, General Liability, Commercial Auto, Farm, and other commercial lines requiring premium audit * Understanding and incorporating statutory, regulatory, and jurisdictional requirements by line of business and state into product requirements, configuration strategies, and audit workflows Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

**Specialty/Competency:** Guidewire **Industry/Sector:** Insurance **Time Type:** Full time **Travel Requirements:** Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Guidewire business lead at PwC, you will focus on guiding and leading the business aspects of Guidewire implementations within an insurance organisation. You will be responsible for overseeing the strategic planning, coordination, and execution of Guidewire projects to enable successful outcomes. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Analyse and identify the linkages and interactions between the component parts of an entire system. + Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. + Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. + Develop skills outside your comfort zone, and encourage others to do the same. + Effectively mentor others. + Use the review of work as an opportunity to deepen the expertise of team members. + Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the P&C Insurance Tech & Operations team you will build a market-ready, configurable, and AI-enabled premium audit product for commercial insurance lines. As a Manager you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff to promote project success and maintain exemplary standards. This role presents a unique chance to shape the premium audit product roadmap and drive automation across various commercial lines, making a significant impact in the insurance industry. Responsibilities - Work with cross-functional teams to enhance product capabilities - Analyze insurance operations to create scalable solutions - Establish and maintain sturdy client relationships - Confirm adherence to industry standards and professional practices What Sets You Apart - Analyzing and documenting policyholder-provided documentation used in premium audit calculations - Demonstrating knowledge of premium audit variations across industries - Understanding integration requirements for premium audit automation - Working with product leadership on AI-assisted capabilities - Defining requirements for configurable audit models - Working with data and engineering teams for audit transparency - Identifying functional dependencies in insurance operations - Helping shape requirements for rules-based and AI-driven decisioning, including where automation is appropriate versus where human review is required - Applying extensive knowledge of premium audit variations across lines of business, including Workers' Compensation, General Liability, Commercial Auto, Farm, and other commercial lines requiring premium audit - Understanding and incorporating statutory, regulatory, and jurisdictional requirements by line of business and state into product requirements, configuration strategies, and audit workflows Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

Senior Consultant, Industry Solutions, Investment Management, SimCorp What we do Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Who we serve Deloitte works with clients to address a range of critical issues brought on by regulatory changes, competition, globalization, advances in technology, and the changing demands of their customers. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers. Candidate profile The ideal candidate will have demonstrated experience driving strategic business and technology transformations in the wealth management industry combined with executive relationship-building, leadership, coaching, and communication skills. Required Qualifications + Bachelor's Degree + 4+ years relevant consulting and/or investment management experience + 2+ years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations + 2+ years of experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements + 2+ years of experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations + 2+ years of experience collaborating with financial services industry senior executives, and comfort delivering presentations to management. + 2+ years of experience implementing and working with the SimCorp platform + Travel up to 50%, based on the work you do and the clients and industries/sectors you serve Information for applications with a need for accommodation ************************************************************************************************************ Preferred Qualifications + 2+ years of experience working in the SimCorp sector. + Experience with various phases of the implementation lifecycle, from system selection to implementation sequencing and planning, project management, application & technical design, interface& data conversion, application build, environment management, testing, go live planning, etc. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $218,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Senior Consultant, Industry Solutions, Investment Management, SimCorp What we do Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Who we serve Deloitte works with clients to address a range of critical issues brought on by regulatory changes, competition, globalization, advances in technology, and the changing demands of their customers. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers. Candidate profile The ideal candidate will have demonstrated experience driving strategic business and technology transformations in the wealth management industry combined with executive relationship-building, leadership, coaching, and communication skills. Required Qualifications + Bachelor's Degree + 4+ years relevant consulting and/or investment management experience + 2+ years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations + 2+ years of experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements + 2+ years of experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations + 2+ years of experience collaborating with financial services industry senior executives, and comfort delivering presentations to management. + 2+ years of experience implementing and working with the SimCorp platform + Travel up to 50%, based on the work you do and the clients and industries/sectors you serve Information for applications with a need for accommodation ************************************************************************************************************ Preferred Qualifications + 2+ years of experience working in the SimCorp sector. + Experience with various phases of the implementation lifecycle, from system selection to implementation sequencing and planning, project management, application & technical design, interface& data conversion, application build, environment management, testing, go live planning, etc. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $218,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Senior Consultant, Industry Solutions, Investment Management, Aladdin What we do Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Who we serve Deloitte works with clients to address a range of critical issues brought on by regulatory changes, competition, globalization, advances in technology, and the changing demands of their customers. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers. Candidate profile The ideal candidate will have demonstrated experience driving strategic business and technology transformations in the wealth management industry combined with executive relationship-building, leadership, coaching, and communication skills. Required Qualifications + Bachelor's Degree + 4+ years relevant consulting and/or investment management experience + 2+ years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations + 2+ years of experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements + 2+ years of experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations + 2+ years of experience collaborating with financial services industry senior executives, and comfort delivering presentations to management. + 2+ years of experience implementing and working with the Aladdin platform + Travel up to 50%, based on the work you do and the clients and industries/sectors you serve Information for applications with a need for accommodation ************************************************************************************************************ Preferred Qualifications + 2+ years of experience working in the Aladdin sector. + Experience with various phases of the implementation lifecycle, from system selection to implementation sequencing and planning, project management, application & technical design, interface& data conversion, application build, environment management, testing, go live planning, etc. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $218,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Independence & Conflicts Network (ICN) - Manager, with focus on Personal Independence Matters As a Manager in our Personal Consultation team, you'll be on the cutting edge of regulatory compliance, focusing on auditor independence rules and their impacts on the professional services environment. In your consultative role, you'll help Deloitte professionals and engagement teams deliver services to our clients while complying with regulations. If this sounds exciting, then our ICN Personal Consultation team may be the right fit for you! Recruiting for this role ends on February 4, 2026 Work you'll do In this role, you'll use your research and investigative skills to analyze personal employment and financial relationships in light of independence requirements. This will include: + Working closely with Partners, Principals, Managing Directors (PPMDs) and Senior Managers both within ICN and within Deloitte's services lines. + Performing research and analysis, drafting conclusions and communications, and strategizing on next steps in coordination with senior team members. + Developing an enhanced understanding of the intricacies of PCAOB, SEC, AICPA independence rules, and Deloitte US and Global Firms Independence policies. + Interpreting and implementing new and existing regulations relating to various employment, and financial relationship for the Deloitte US entities, and providing advice and guidance to Deloitte US professionals and client-facing teams. + Participating in policy setting by performing research and drafting communications aimed at increasing awareness and understanding of current, new, or changing independence rules + Creating and revising training courses and materials to address rule changes and new interpretations of existing rules identified during consultations with regulators. + Working on special projects both independently and collaboratively with PPMDs, involving senior members for input as necessary. The successful candidate will possess: + Deep experience collaborating with multiple and various stakeholders, including skills and abilities that enable direct interaction with leaders + Comfortable digging into and considering nuances and complexities in sensitive or new areas, which may require learning "on the fly" + Strong communication skills and ability to work with various audiences and levels of seniority across the globe + Positive attitude, initiative, good judgment, curiosity, and dedication to quality with the ability to react positively in an environment where priorities and deadlines can quickly change and you'll work on multiple initiatives at once + Outstanding attention to detail along with strong technical, organizational, and analytical skills + Strong time management and prioritization skills, including being responsive to requests from our clients + Demonstrated team leadership competencies/experience The team The Personal Consultation team within Independence & Conflicts Network (ICN) performs a critical consultation and risk-management function for the Deloitte US Firms, protecting Deloitte from conflicts of interest and keeping the Deloitte US Firms independent, objective, and impartial, in fact and appearance, when providing services to attest/audit clients and their affiliates. Independence requirements are defined by specific sets of policies, external rules, and regulations, so maintaining independence is essential to the business and reputation of Deloitte. Risk & Brand Protection (R&BP) ICN is part of Deloitte Risk & Brand Protection. At Deloitte, we are stewards of reputation-ours and our clients. That's why we foster a culture that protects, preserves, and enhances our reputation. With your help, we will distinguish Deloitte as the clear leader in professional services, making us the first choice for clients and talent. Qualifications Required: + Bachelors' degree (preferably accounting, finance, business, compliance, or legal) + 5+ years of related experience, ideally in a professional services role and environment + Proficient in the use of standard office-productivity tools (e.g., Microsoft Word, PowerPoint, OneNote, Teams, etc.) + Limited immigration sponsorship may be available + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + An understanding of Independence requirements for professional auditing firms + Experience in regulatory compliance and/or analysis and interpretation of rules, regulations, and standards + Experience in public accounting + CPA and/or advanced degree in related areas such as finance, accounting, business, or law The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $181,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Independence & Conflicts Network (ICN) - Manager, with focus on Personal Independence Matters As a Manager in our Personal Consultation team, you'll be on the cutting edge of regulatory compliance, focusing on auditor independence rules and their impacts on the professional services environment. In your consultative role, you'll help Deloitte professionals and engagement teams deliver services to our clients while complying with regulations. If this sounds exciting, then our ICN Personal Consultation team may be the right fit for you! Recruiting for this role ends on February 4, 2026 Work you'll do In this role, you'll use your research and investigative skills to analyze personal employment and financial relationships in light of independence requirements. This will include: + Working closely with Partners, Principals, Managing Directors (PPMDs) and Senior Managers both within ICN and within Deloitte's services lines. + Performing research and analysis, drafting conclusions and communications, and strategizing on next steps in coordination with senior team members. + Developing an enhanced understanding of the intricacies of PCAOB, SEC, AICPA independence rules, and Deloitte US and Global Firms Independence policies. + Interpreting and implementing new and existing regulations relating to various employment, and financial relationship for the Deloitte US entities, and providing advice and guidance to Deloitte US professionals and client-facing teams. + Participating in policy setting by performing research and drafting communications aimed at increasing awareness and understanding of current, new, or changing independence rules + Creating and revising training courses and materials to address rule changes and new interpretations of existing rules identified during consultations with regulators. + Working on special projects both independently and collaboratively with PPMDs, involving senior members for input as necessary. The successful candidate will possess: + Deep experience collaborating with multiple and various stakeholders, including skills and abilities that enable direct interaction with leaders + Comfortable digging into and considering nuances and complexities in sensitive or new areas, which may require learning "on the fly" + Strong communication skills and ability to work with various audiences and levels of seniority across the globe + Positive attitude, initiative, good judgment, curiosity, and dedication to quality with the ability to react positively in an environment where priorities and deadlines can quickly change and you'll work on multiple initiatives at once + Outstanding attention to detail along with strong technical, organizational, and analytical skills + Strong time management and prioritization skills, including being responsive to requests from our clients + Demonstrated team leadership competencies/experience The team The Personal Consultation team within Independence & Conflicts Network (ICN) performs a critical consultation and risk-management function for the Deloitte US Firms, protecting Deloitte from conflicts of interest and keeping the Deloitte US Firms independent, objective, and impartial, in fact and appearance, when providing services to attest/audit clients and their affiliates. Independence requirements are defined by specific sets of policies, external rules, and regulations, so maintaining independence is essential to the business and reputation of Deloitte. Risk & Brand Protection (R&BP) ICN is part of Deloitte Risk & Brand Protection. At Deloitte, we are stewards of reputation-ours and our clients. That's why we foster a culture that protects, preserves, and enhances our reputation. With your help, we will distinguish Deloitte as the clear leader in professional services, making us the first choice for clients and talent. Qualifications Required: + Bachelors' degree (preferably accounting, finance, business, compliance, or legal) + 5+ years of related experience, ideally in a professional services role and environment + Proficient in the use of standard office-productivity tools (e.g., Microsoft Word, PowerPoint, OneNote, Teams, etc.) + Limited immigration sponsorship may be available + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: + An understanding of Independence requirements for professional auditing firms + Experience in regulatory compliance and/or analysis and interpretation of rules, regulations, and standards + Experience in public accounting + CPA and/or advanced degree in related areas such as finance, accounting, business, or law The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $181,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Lead the team that is responsible for managing Nonqualified Deferred Compensation (NQDC) and Corporate Owned Life Insurance (COLI) casework for Newport, Schwab and Vanguard teams. Section 2: Job Functions, Essential Duties and Responsibilities Collaborate with stakeholders to define acceptance criteria and ensure alignment with business goals. Act as a liaison between business units, project teams, and technical teams. Review and validate documentation to ensure accuracy and completeness. Manage the team that coordinates and compiles plan ‘diagnostic' evaluations for prospective nonqualified clients to include plan design evaluation (“Best Practices”), evaluation and recommendation of funding strategies, optimization and recommendations regarding participant investment ‘menu' options, trustee search and selection, etc. Foster strong relationships and maintain strategic oversight for clients along with intermediary partners and Newport Relationship Managers (“RMs”). Identify improvement opportunities in processes and recommend actionable solutions. Ensure deliverables are of high quality and meet operational readiness standards. Self-starter working in a fast-paced, demanding environment under tight deadlines Focus on learning in everyday activities and events Collaborate with and openly share knowledge with colleagues Train nonqualified clients and internal staff on nonqualified product design, product performance, fund changes and general trends or changes in the marketplace Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always . They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day. Supervision Manage and develop a high performing team through implementation of effective recruitment, training, performance management, motivation and coaching. Lead and engage employees in a positive and professional manner where inclusion and diversity of thought are leveraged for innovation and continuous improvement. Work with employees to set and execute employee SMART goals/objectives. Manage direct reports according to Newport policy. Section 3: Experience, Skills, Knowledge Requirements Minimum 10+ years of NQDC services industry experience with direct accountability for client deliverables including plan design and COLI Bachelor's degree in business finance, IT or a related field from four-year college or university Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations Ability to write reports, business correspondence and procedure manuals Ability to apply advanced mathematical concepts utilizing current spreadsheet and accounting database software programs. Excellent communication and stakeholder management abilities. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.