Service Operations Manager jobs at Ernst & Young

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! **The opportunity** Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies. **Your key responsibilities** You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers. **Skills and attributes for success** + Ability to read and interpret IRS Code, regulations and instructions + Strong writing skills for policy and procedure writing is a must + Ability to interface with all facets of our business + Ability to multitasking and project management capability + Creative problem solving, strong critical thinking + Ability to drive success as both an individual contributor and team member. **To qualify for the role, you must have at a minimum** + A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred + A minimum of 5 years of relevant tax consulting or tax operational experience + Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations **Ideally, you'll also have** + Active participation in industry groups such as SIFMA, ABA, IIB + The ability to understand and implement tax rules + A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters **What we look for** We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Crowe is seeking an organized and driven Manager to join our growing internal tax team. This position will be part of the Crowe Partner Tax Services Team and work directly for the Partner Tax Services Assistant Director. This position can be worked from any location - fully remote work is allowed. This internal position can offer you flexibility in how and where you work, along with meaningful relationships with clients (Partners), teammates, and leadership who truly care about you and your development. Responsibilities: Technical review of complex individual tax returns; limited preparation if needed Assist the Partner Tax Services Assistant Director with training, onboarding, and process improvements Develop and guide Partner Tax Services Sr Associate team members Assist in the maintenance of the workflow of the partner tax return process Communication with other preparers and reviewers, determining best practices Direct communication with Partners (clients) Monitoring of a group email box for general questions related to partner tax compliance Any other tax-related items as determined by management (ie, tax liability and cash flow projections) Minimum Qualifications: CPA or EA required Bachelor's degree in a relevant field required Minimum of 5 (five) years of work experience in individual taxation and planning for high-net-worth individuals required Strong knowledge of partnership tax treatment as it pertains to individual taxes Multi-state tax compliance experience for individuals, including understanding of composite, withholding, and pass-through entity tax Working knowledge of MS Word, Excel, Outlook, and PowerPoint Strong working knowledge of CCH Axcess tax preparation software Good organizational and time management skills Strong written and verbal communication skills Ability to manage multiple ongoing tasks Works well both independently and in a team environment with a positive attitude #LI-SAW #LI-Remote About the Team: The Tax team at Crowe develops lasting relationships with clients by providing value, knowledge, and strategic focus. As part of the Tax group, you will be part of a collaborative team with deep specialization. We use proactive approaches and innovative tax technology to provide high-quality tax services to our clients. If you are committed to client excellence, want to be part of a growing organization, and are looking to expand professionally, then this is the place for you! We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $89,500.00 - $212,500.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (************** is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

In this role, you will be responsible for leading plan operations and compliance activities associated with Deloitte's US Wealth Accumulation Program, the Deloitte branded retirement program consisting of 401(k) savings and profit-sharing defined contribution plans and cash balance defined benefit plans. You will oversee the work of a Manager and a Senior Specialist, coordinate with various internal and external stakeholder groups, and report to the Senior Manager, Wealth Accumulation Leader. Recruiting for this role ends on December 25, 2025. Specific responsibilities of this role will include: + Lead, direct, and oversee retirement plan operations and projects designed to comply with regulatory requirements, plan provisions, and legislative changes. + Identify and drive opportunities for continuous improvement and risk mitigation based on organizational objectives, stakeholder feedback, ongoing analysis of escalated cases, and knowledge of leading practices. Lead projects to implement continuous improvement across internal stakeholders and external vendors, including redesign of processes to drive greater efficiency and automation. + Implement and oversee data controls and data cleanup activities across defined benefit and defined contribution data. + Prepare and manage business continuity plans for critical plan operations and compliance activities. + Develop strong partnerships with internal stakeholders (Finance, Payroll, Chief Investment Office, Technology, Office of General Counsel, etc.) to continually align priorities. + Review and approve defined benefit plan lump sum and annuity payments/funding, biweekly defined contribution plan payroll contributions, annual 401(k) match, and monthly invoices. + Manage, review and approve reconciliations, reports, analyses, and corrections for ongoing processes and special projects. Ensure accuracy of vendor interface files and system configuration and develop solutions to mitigate benefit administration issues. Lead root cause analysis to identify and resolve issues, data discrepancies, and questions and coordinate resolution across complex internal and external stakeholders and dependencies. + Oversee the implementation of changes to plans and/or administrative procedures. Review and approve business and technical specifications for requirements changes and advise the implementation and testing of systems and interfaces. + Address complex escalations from individuals including stakeholders and plan participants, consulting with Office of General Counsel where appropriate. Speak with employees and retirees as a final escalation point when standard call center and vendor channels have not addressed their needs. + Provide counseling to management, partners, principals, directors, employees, and retirees regarding provisions of existing/new benefits, policies and processes, as needed. + Oversee responses to internal and external audit requests. + Oversee compliance with provisions of the Employee Retirement Income Security Act (ERISA), including the preparation of reports and filings required by federal and state agencies. + Manage the performance and development of team members. The individual selected for this role must have the ability to lead multiple concurrent projects against competing deadlines, present to and influence executives, manage confidential and sensitive information with appropriate discretion, and manage and perform duties in a virtual environment. The Team The Rewards, Recognition and Well-being (RRWB) People team guides the firm's mission of providing a distinctively Deloitte experience through comprehensive rewards that empower professionals to thrive mentally, physically, and financially - and live their purpose. The RRWB team listens to our leaders, our people, and the market to identify the best ways to pay, recognize, provide benefits, support well-being, and embolden strong psychological health and performance to deliver a valued talent experience. Qualifications Required: + Bachelor's degree or equivalent + 10+ years of experience in qualified and non-qualified defined contribution and defined benefit retirement administration + Experience working with pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, DOL, and SECURE 2.0 requirements + Experience analyzing HRIS system, payroll, and vendor integrations/interfaces + Experience with MS-Office tools - Word, Excel, Access, Project, PowerPoint, Outlook, Teams + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

ServiceNow Manager Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization. Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization! Recruiting for this role ends on 1/31/2026 Work you will do As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery. In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap. The Team Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations. We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams. Qualifications: Required: + 8+ years of technology implementation + 6 + years of ServiceNow implementation experience + 4 + years team lead experience + Proposal/RFP/Sales experience + Experience with ServiceNow applications and modules + Certified ServiceNow System Administrator + Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve. + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Bachelor's Degree or equivalent experience Preferred: + ServiceNow certification in one or more areas + Experience with XML, and SQL + An advanced degree in the area of specialization + Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P) + Experience with GBS on NOW, NOW Assist, Creator Workflow Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

At NerdWallet, we're on a mission to bring clarity to all of life's financial decisions and every great mission needs a team of exceptional Nerds. We've built an inclusive, flexible, and candid culture where you're empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you thrive best. We invest in your well-being, development, and ability to make an impact because when one Nerd levels up, we all do. We're looking for a Director, User Operations to lead the transformation of NerdWallet's customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. In this role, you'll oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. You'll inherit a strong foundation with established processes, clear metrics, and a high-performing team, and have the opportunity to elevate our support ecosystem through automation and the thoughtful application of emerging AI technologies. You'll set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support. As the bridge between operational excellence and cutting-edge AI innovation, you'll collaborate with cross-functional partners to ensure our systems evolve in step with the business. Success will be measured through improvements in customer satisfaction, resolution times, and operational efficiency. This role reports to the Director, Engineering. Where you can make an impact: Drive AI-powered customer service strategy: Translate business goals into actionable AI roadmaps, partnering closely with your technical solutions architect to evaluate and leverage the right tools. Design intelligent customer journeys that leverage chatbots, voice AI, and automated routing to provide instant, accurate support across all NerdWallet products and services. Use data and AI to transform operations: Empower the team to harness insights from customer interactions, AI performance metrics, and behavioral patterns to optimize and scale our support capabilities. Machine learning solutions should predict customer needs and proactively resolve issues before they escalate. Champion technical innovation in customer service: Advance the adoption of conversational AI systems, agentic voice technology, and automated resolution workflows. Every AI innovation should maintain the human touch that makes financial guidance meaningful while scaling to serve millions of users. Balance automation with human expertise: Ground AI innovation in a deep understanding of customer support excellence. Ensure automation strengthens the human connection at the heart of our service, with thoughtful escalation models and quality systems that guarantee complex financial questions receive the expert attention they deserve. Collaborate cross-functionally: Represent the User Operations org such that every new product or experience includes the right support model from the start. Stay plugged into organizational initiatives to align customer support needs with evolving business and product strategies. Lead and develop high-performing teams: Build, mentor, and inspire a diverse team of customer operations professionals, AI solutions specialists, and support analysts. Foster a culture of innovation, continuous learning, and customer obsession while creating career development pathways that blend service excellence with technical mastery. Your experience: 8+ years in customer operations, support, or related functions within technology-driven organizations, preferably in financial services or consumer-facing products. 3+ years leading large, multi-layered teams (10+ members through managers or technical leads), ideally spanning both operational and technical domains. 3+ years of experience driving AI and automation initiatives in customer service environments (e.g., conversational AI, chatbots, agent-assist tools, voice AI). Demonstrated ability to scale and optimize support operations through process improvement and data-informed decision-making. Deep knowledge of customer service technologies and integrations (e.g., CRM, ticketing, and API systems such as Zendesk, Intercom, Salesforce). Experience applying AI/ML to enhance customer service, including natural language processing, sentiment analysis, automated routing, and performance optimization. Proficiency with analytics, experimentation, and visualization tools (e.g., Amplitude, Looker, A/B testing). Strategic understanding of how AI-powered service impacts the customer lifecycle - from reactive support to proactive engagement. Strong record of delivering measurable results: improving satisfaction (NPS, CSAT, CES), reducing resolution times, and advancing operational efficiency. Where: This role will be remote (based in the U.S.). We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family. What we offer: Work Hard, Stay Balanced (Life's a series of balancing acts, eh?) Industry-leading medical, dental, and vision health care plans for employees and their dependents Rejuvenation Policy - Flexible Vacation Time Off + 11 holidays + holiday company shutdown New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care Mental health support Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend) Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends) Have Some Fun! (Nerds are fun, too) Nerd-led group initiatives - Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities Hackathons and team events across all teams and departments Company-wide events like NerdLove (employee appreciation) and our annual Charity Auction Our Nerds love to make an impact by paying it forward - Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match Plan for your future (And when you retire on your island, remember the little people) 401K with 4% company match Be the first to test and benefit from our new financial products and tools Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar Disability and Life Insurance with employer-paid premiums If you are based in California, we encourage you to read this important information for California residents linked here. NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment. NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice. NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see: E-Verify Participation Poster (English+Spanish/Español) Right to Work Poster (English) / (Spanish/Español) #LI-Remote #LI-5 #LI-DNI

In this role, you will be responsible for leading plan operations and compliance activities associated with Deloitte's US Wealth Accumulation Program, the Deloitte branded retirement program consisting of 401(k) savings and profit-sharing defined contribution plans and cash balance defined benefit plans. You will oversee the work of a Manager and a Senior Specialist, coordinate with various internal and external stakeholder groups, and report to the Senior Manager, Wealth Accumulation Leader. Recruiting for this role ends on December 25, 2025. Specific responsibilities of this role will include: + Lead, direct, and oversee retirement plan operations and projects designed to comply with regulatory requirements, plan provisions, and legislative changes. + Identify and drive opportunities for continuous improvement and risk mitigation based on organizational objectives, stakeholder feedback, ongoing analysis of escalated cases, and knowledge of leading practices. Lead projects to implement continuous improvement across internal stakeholders and external vendors, including redesign of processes to drive greater efficiency and automation. + Implement and oversee data controls and data cleanup activities across defined benefit and defined contribution data. + Prepare and manage business continuity plans for critical plan operations and compliance activities. + Develop strong partnerships with internal stakeholders (Finance, Payroll, Chief Investment Office, Technology, Office of General Counsel, etc.) to continually align priorities. + Review and approve defined benefit plan lump sum and annuity payments/funding, biweekly defined contribution plan payroll contributions, annual 401(k) match, and monthly invoices. + Manage, review and approve reconciliations, reports, analyses, and corrections for ongoing processes and special projects. Ensure accuracy of vendor interface files and system configuration and develop solutions to mitigate benefit administration issues. Lead root cause analysis to identify and resolve issues, data discrepancies, and questions and coordinate resolution across complex internal and external stakeholders and dependencies. + Oversee the implementation of changes to plans and/or administrative procedures. Review and approve business and technical specifications for requirements changes and advise the implementation and testing of systems and interfaces. + Address complex escalations from individuals including stakeholders and plan participants, consulting with Office of General Counsel where appropriate. Speak with employees and retirees as a final escalation point when standard call center and vendor channels have not addressed their needs. + Provide counseling to management, partners, principals, directors, employees, and retirees regarding provisions of existing/new benefits, policies and processes, as needed. + Oversee responses to internal and external audit requests. + Oversee compliance with provisions of the Employee Retirement Income Security Act (ERISA), including the preparation of reports and filings required by federal and state agencies. + Manage the performance and development of team members. The individual selected for this role must have the ability to lead multiple concurrent projects against competing deadlines, present to and influence executives, manage confidential and sensitive information with appropriate discretion, and manage and perform duties in a virtual environment. The Team The Rewards, Recognition and Well-being (RRWB) People team guides the firm's mission of providing a distinctively Deloitte experience through comprehensive rewards that empower professionals to thrive mentally, physically, and financially - and live their purpose. The RRWB team listens to our leaders, our people, and the market to identify the best ways to pay, recognize, provide benefits, support well-being, and embolden strong psychological health and performance to deliver a valued talent experience. Qualifications Required: + Bachelor's degree or equivalent + 10+ years of experience in qualified and non-qualified defined contribution and defined benefit retirement administration + Experience working with pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, DOL, and SECURE 2.0 requirements + Experience analyzing HRIS system, payroll, and vendor integrations/interfaces + Experience with MS-Office tools - Word, Excel, Access, Project, PowerPoint, Outlook, Teams + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

In this role, you will be responsible for leading plan operations and compliance activities associated with Deloitte's US Wealth Accumulation Program, the Deloitte branded retirement program consisting of 401(k) savings and profit-sharing defined contribution plans and cash balance defined benefit plans. You will oversee the work of a Manager and a Senior Specialist, coordinate with various internal and external stakeholder groups, and report to the Senior Manager, Wealth Accumulation Leader. Recruiting for this role ends on December 25, 2025. Specific responsibilities of this role will include: * Lead, direct, and oversee retirement plan operations and projects designed to comply with regulatory requirements, plan provisions, and legislative changes. * Identify and drive opportunities for continuous improvement and risk mitigation based on organizational objectives, stakeholder feedback, ongoing analysis of escalated cases, and knowledge of leading practices. Lead projects to implement continuous improvement across internal stakeholders and external vendors, including redesign of processes to drive greater efficiency and automation. * Implement and oversee data controls and data cleanup activities across defined benefit and defined contribution data. * Prepare and manage business continuity plans for critical plan operations and compliance activities. * Develop strong partnerships with internal stakeholders (Finance, Payroll, Chief Investment Office, Technology, Office of General Counsel, etc.) to continually align priorities. * Review and approve defined benefit plan lump sum and annuity payments/funding, biweekly defined contribution plan payroll contributions, annual 401(k) match, and monthly invoices. * Manage, review and approve reconciliations, reports, analyses, and corrections for ongoing processes and special projects. Ensure accuracy of vendor interface files and system configuration and develop solutions to mitigate benefit administration issues. Lead root cause analysis to identify and resolve issues, data discrepancies, and questions and coordinate resolution across complex internal and external stakeholders and dependencies. * Oversee the implementation of changes to plans and/or administrative procedures. Review and approve business and technical specifications for requirements changes and advise the implementation and testing of systems and interfaces. * Address complex escalations from individuals including stakeholders and plan participants, consulting with Office of General Counsel where appropriate. Speak with employees and retirees as a final escalation point when standard call center and vendor channels have not addressed their needs. * Provide counseling to management, partners, principals, directors, employees, and retirees regarding provisions of existing/new benefits, policies and processes, as needed. * Oversee responses to internal and external audit requests. * Oversee compliance with provisions of the Employee Retirement Income Security Act (ERISA), including the preparation of reports and filings required by federal and state agencies. * Manage the performance and development of team members. The individual selected for this role must have the ability to lead multiple concurrent projects against competing deadlines, present to and influence executives, manage confidential and sensitive information with appropriate discretion, and manage and perform duties in a virtual environment. The Team The Rewards, Recognition and Well-being (RRWB) People team guides the firm's mission of providing a distinctively Deloitte experience through comprehensive rewards that empower professionals to thrive mentally, physically, and financially - and live their purpose. The RRWB team listens to our leaders, our people, and the market to identify the best ways to pay, recognize, provide benefits, support well-being, and embolden strong psychological health and performance to deliver a valued talent experience. Qualifications Required: * Bachelor's degree or equivalent * 10+ years of experience in qualified and non-qualified defined contribution and defined benefit retirement administration * Experience working with pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, DOL, and SECURE 2.0 requirements * Experience analyzing HRIS system, payroll, and vendor integrations/interfaces * Experience with MS-Office tools - Word, Excel, Access, Project, PowerPoint, Outlook, Teams * Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see ************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 318778 Job ID 318778

In this role, you will be responsible for leading plan operations and compliance activities associated with Deloitte's US Wealth Accumulation Program, the Deloitte branded retirement program consisting of 401(k) savings and profit-sharing defined contribution plans and cash balance defined benefit plans. You will oversee the work of a Manager and a Senior Specialist, coordinate with various internal and external stakeholder groups, and report to the Senior Manager, Wealth Accumulation Leader. Recruiting for this role ends on December 25, 2025. Specific responsibilities of this role will include: + Lead, direct, and oversee retirement plan operations and projects designed to comply with regulatory requirements, plan provisions, and legislative changes. + Identify and drive opportunities for continuous improvement and risk mitigation based on organizational objectives, stakeholder feedback, ongoing analysis of escalated cases, and knowledge of leading practices. Lead projects to implement continuous improvement across internal stakeholders and external vendors, including redesign of processes to drive greater efficiency and automation. + Implement and oversee data controls and data cleanup activities across defined benefit and defined contribution data. + Prepare and manage business continuity plans for critical plan operations and compliance activities. + Develop strong partnerships with internal stakeholders (Finance, Payroll, Chief Investment Office, Technology, Office of General Counsel, etc.) to continually align priorities. + Review and approve defined benefit plan lump sum and annuity payments/funding, biweekly defined contribution plan payroll contributions, annual 401(k) match, and monthly invoices. + Manage, review and approve reconciliations, reports, analyses, and corrections for ongoing processes and special projects. Ensure accuracy of vendor interface files and system configuration and develop solutions to mitigate benefit administration issues. Lead root cause analysis to identify and resolve issues, data discrepancies, and questions and coordinate resolution across complex internal and external stakeholders and dependencies. + Oversee the implementation of changes to plans and/or administrative procedures. Review and approve business and technical specifications for requirements changes and advise the implementation and testing of systems and interfaces. + Address complex escalations from individuals including stakeholders and plan participants, consulting with Office of General Counsel where appropriate. Speak with employees and retirees as a final escalation point when standard call center and vendor channels have not addressed their needs. + Provide counseling to management, partners, principals, directors, employees, and retirees regarding provisions of existing/new benefits, policies and processes, as needed. + Oversee responses to internal and external audit requests. + Oversee compliance with provisions of the Employee Retirement Income Security Act (ERISA), including the preparation of reports and filings required by federal and state agencies. + Manage the performance and development of team members. The individual selected for this role must have the ability to lead multiple concurrent projects against competing deadlines, present to and influence executives, manage confidential and sensitive information with appropriate discretion, and manage and perform duties in a virtual environment. The Team The Rewards, Recognition and Well-being (RRWB) People team guides the firm's mission of providing a distinctively Deloitte experience through comprehensive rewards that empower professionals to thrive mentally, physically, and financially - and live their purpose. The RRWB team listens to our leaders, our people, and the market to identify the best ways to pay, recognize, provide benefits, support well-being, and embolden strong psychological health and performance to deliver a valued talent experience. Qualifications Required: + Bachelor's degree or equivalent + 10+ years of experience in qualified and non-qualified defined contribution and defined benefit retirement administration + Experience working with pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, DOL, and SECURE 2.0 requirements + Experience analyzing HRIS system, payroll, and vendor integrations/interfaces + Experience with MS-Office tools - Word, Excel, Access, Project, PowerPoint, Outlook, Teams + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

In this role, you will be responsible for leading plan operations and compliance activities associated with Deloitte's US Wealth Accumulation Program, the Deloitte branded retirement program consisting of 401(k) savings and profit-sharing defined contribution plans and cash balance defined benefit plans. You will oversee the work of a Manager and a Senior Specialist, coordinate with various internal and external stakeholder groups, and report to the Senior Manager, Wealth Accumulation Leader. Recruiting for this role ends on December 25, 2025. Specific responsibilities of this role will include: + Lead, direct, and oversee retirement plan operations and projects designed to comply with regulatory requirements, plan provisions, and legislative changes. + Identify and drive opportunities for continuous improvement and risk mitigation based on organizational objectives, stakeholder feedback, ongoing analysis of escalated cases, and knowledge of leading practices. Lead projects to implement continuous improvement across internal stakeholders and external vendors, including redesign of processes to drive greater efficiency and automation. + Implement and oversee data controls and data cleanup activities across defined benefit and defined contribution data. + Prepare and manage business continuity plans for critical plan operations and compliance activities. + Develop strong partnerships with internal stakeholders (Finance, Payroll, Chief Investment Office, Technology, Office of General Counsel, etc.) to continually align priorities. + Review and approve defined benefit plan lump sum and annuity payments/funding, biweekly defined contribution plan payroll contributions, annual 401(k) match, and monthly invoices. + Manage, review and approve reconciliations, reports, analyses, and corrections for ongoing processes and special projects. Ensure accuracy of vendor interface files and system configuration and develop solutions to mitigate benefit administration issues. Lead root cause analysis to identify and resolve issues, data discrepancies, and questions and coordinate resolution across complex internal and external stakeholders and dependencies. + Oversee the implementation of changes to plans and/or administrative procedures. Review and approve business and technical specifications for requirements changes and advise the implementation and testing of systems and interfaces. + Address complex escalations from individuals including stakeholders and plan participants, consulting with Office of General Counsel where appropriate. Speak with employees and retirees as a final escalation point when standard call center and vendor channels have not addressed their needs. + Provide counseling to management, partners, principals, directors, employees, and retirees regarding provisions of existing/new benefits, policies and processes, as needed. + Oversee responses to internal and external audit requests. + Oversee compliance with provisions of the Employee Retirement Income Security Act (ERISA), including the preparation of reports and filings required by federal and state agencies. + Manage the performance and development of team members. The individual selected for this role must have the ability to lead multiple concurrent projects against competing deadlines, present to and influence executives, manage confidential and sensitive information with appropriate discretion, and manage and perform duties in a virtual environment. The Team The Rewards, Recognition and Well-being (RRWB) People team guides the firm's mission of providing a distinctively Deloitte experience through comprehensive rewards that empower professionals to thrive mentally, physically, and financially - and live their purpose. The RRWB team listens to our leaders, our people, and the market to identify the best ways to pay, recognize, provide benefits, support well-being, and embolden strong psychological health and performance to deliver a valued talent experience. Qualifications Required: + Bachelor's degree or equivalent + 10+ years of experience in qualified and non-qualified defined contribution and defined benefit retirement administration + Experience working with pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, DOL, and SECURE 2.0 requirements + Experience analyzing HRIS system, payroll, and vendor integrations/interfaces + Experience with MS-Office tools - Word, Excel, Access, Project, PowerPoint, Outlook, Teams + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: ************************************************************************************************************ EA_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authentic self at work? Then consider a career within our Enterprise Operations as a Service practice. We provide a unique transformational attitude towards F&A Business Process Outsourcing... called Finance Operate. Not to mention make for a pretty fun and meaningful career! The Team Our team works with CFO's to solve their most complex and strategic operational challenges by moving from traditional FTE-based BPO services to autonomous processing. We provide a broad range of CFO services ranging from Procure to Pay, Order to Cash, Record to Report, Financial Planning and Analysis. Many of our clients are trying to keep up with competitors by relying purely on their internal talent and tools. We bring billions of dollars in investments with end-to-end solutions focusing on agentic AI to accelerate time to value, reduce the cost to serve, and deliver a world-class customer experience to internal and external customers alike. Recruiting for this role ends on March 31, 2026 Work You'll Do As a Manager, you will work in a collaborative and diverse team environment designing, implementing, and operating finance and accounting Operate services to our clients. Deloitte brings world-class operational know-how, advanced analytics, and industry-specific hybrid solutions experience to our clients; specializing in but not limited to: Procure to Pay, Order to Cash, Record to Report and Financial Planning and Analysis. Illustrative activities include:* Work directly with clients during the sales cycle to understand their Operate requirements, including processes organization, and technology landscape.* Support proposal effort, staffing plans and pricing models. Design and architect solutions, transition plans, and ongoing operations policies and procedures.* Manage engagement quality, risk, timelines, and resources during transition and ongoing operations.* Identify and implement operational process improvements that drive increased efficiency using leading practices in Agentic ,GenAI and RPA.* Manage select client relationships /stakeholders (internal and external) throughout the engagement.* Contribute to initiatives which drive growth of the practice which include developing eminence, thought ware, and point-of-view materials.* Perform role of mentor and coach to help others achieve their career objectives. Qualifications Required:* 10+ years of BPO experience in Finance and Accounting in an environment* 3+ years of experience as the Delivery Lead of a F&A BPO service operation. Scope of delivered services should include operations across multiple Finance functions. * 2+ years of experience managing a team* Business development experience including sales and RFP response development* Bachelor's Degree* Ability to travel up to 25% based on the work you do and the clients and industries/sectors you serve.* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Preferred:* Finance & Accounting experience * Delivery Lead of a F&A BPO service operation. Scope of delivered services should include operations across multiple Finance functions. * Transitioning work to offshore delivery centers Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #EPCore EOAASFY26 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Industry/Sector Not Applicable Specialism International Tax Services Management Level Manager A career within International Tax Services will provide you with the opportunity to help PwC address their cross border tax needs both locally and globally by managing their global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You'll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions. Our International Tax Services Generalist - Practice Support team advises PwC Client Services team advises clients on tax laws and reporting, legislation and planning strategies based on the geography and jurisdiction. You'll be assisting our team with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing and indirect tax and other international taxation needs. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Develop new skills outside of comfort zone. * Act to resolve issues which prevent the team working effectively. * Coach others, recognise their strengths, and encourage them to take ownership of their personal development. * Analyse complex ideas or proposals and build a range of meaningful recommendations. * Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. * Address sub-standard work or work that does not meet firm's/client's expectations. * Use data and insights to inform conclusions and support decision-making. * Develop a point of view on key global trends, and how they impact clients. * Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. * Simplify complex messages, highlighting and summarising key points. * Uphold the firm's code of ethics and business conduct. The Opportunity As part of the ITS Core team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop exceptional deliverables. This role involves leveraging PwC's methodologies and technology resources to deliver exceptional work, cultivating meaningful client relationships, and inspiring your team while upholding PwC's quality standards. Responsibilities * Supervise, develop, and coach teams * Manage client service accounts and drive engagement workstreams * Independently solve and analyze complex problems * Develop exceptional deliverables * Leverage PwC's methodologies and technology resources * Cultivate meaningful client relationships * Inspire your team while upholding quality standards * Implement digitization, automation, and increased efficiencies What You Must Have * 4 years of experience * CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity * A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study What Sets You Apart * Knowledge of corporate and partnership taxation * Experience in international taxation consulting * Performing quantitative analyzes for tax compliance * Building and utilizing client relationships * Managing project workflow and budgets * Supervising teams and creating trust * Seeking diverse views for improvement * Coaching staff with meaningful feedback * Developing new relationships and selling services Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

**Specialty/Competency:** International Tax Services **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 20% A career within International Tax Services will provide you with the opportunity to help PwC address their cross border tax needs both locally and globally by managing their global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You'll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions. Our International Tax Services Generalist - Practice Support team advises PwC Client Services team advises clients on tax laws and reporting, legislation and planning strategies based on the geography and jurisdiction. You'll be assisting our team with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing and indirect tax and other international taxation needs. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: + Develop new skills outside of comfort zone. + Act to resolve issues which prevent the team working effectively. + Coach others, recognise their strengths, and encourage them to take ownership of their personal development. + Analyse complex ideas or proposals and build a range of meaningful recommendations. + Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. + Address sub-standard work or work that does not meet firm's/client's expectations. + Use data and insights to inform conclusions and support decision-making. + Develop a point of view on key global trends, and how they impact clients. + Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. + Simplify complex messages, highlighting and summarising key points. + Uphold the firm's code of ethics and business conduct. The Opportunity As part of the ITS Core team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop exceptional deliverables. This role involves leveraging PwC's methodologies and technology resources to deliver exceptional work, cultivating meaningful client relationships, and inspiring your team while upholding PwC's quality standards. Responsibilities - Supervise, develop, and coach teams - Manage client service accounts and drive engagement workstreams - Independently solve and analyze complex problems - Develop exceptional deliverables - Leverage PwC's methodologies and technology resources - Cultivate meaningful client relationships - Inspire your team while upholding quality standards - Implement digitization, automation, and increased efficiencies What You Must Have - 4 years of experience - CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity - A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study What Sets You Apart - Knowledge of corporate and partnership taxation - Experience in international taxation consulting - Performing quantitative analyzes for tax compliance - Building and utilizing client relationships - Managing project workflow and budgets - Supervising teams and creating trust - Seeking diverse views for improvement - Coaching staff with meaningful feedback - Developing new relationships and selling services Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: *********************************** \#LI-Hybrid

Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authentic self at work? Then consider a career within our Enterprise Operations as a Service practice. We provide a unique transformational attitude towards F&A Business Process Outsourcing... called Finance Operate. Not to mention make for a pretty fun and meaningful career! The Team Our team works with CFO's to solve their most complex and strategic operational challenges by moving from traditional FTE-based BPO services to autonomous processing. We provide a broad range of CFO services ranging from Procure to Pay, Order to Cash, Record to Report, Financial Planning and Analysis. Many of our clients are trying to keep up with competitors by relying purely on their internal talent and tools. We bring billions of dollars in investments with end-to-end solutions focusing on agentic AI to accelerate time to value, reduce the cost to serve, and deliver a world-class customer experience to internal and external customers alike. Recruiting for this role ends on March 31, 2026 Work You'll Do As a Manager, you will work in a collaborative and diverse team environment designing, implementing, and operating finance and accounting Operate services to our clients. Deloitte brings world-class operational know-how, advanced analytics, and industry-specific hybrid solutions experience to our clients; specializing in but not limited to: Procure to Pay, Order to Cash, Record to Report and Financial Planning and Analysis. Illustrative activities include:* Work directly with clients during the sales cycle to understand their Operate requirements, including processes organization, and technology landscape.* Support proposal effort, staffing plans and pricing models. Design and architect solutions, transition plans, and ongoing operations policies and procedures.* Manage engagement quality, risk, timelines, and resources during transition and ongoing operations.* Identify and implement operational process improvements that drive increased efficiency using leading practices in Agentic ,GenAI and RPA.* Manage select client relationships /stakeholders (internal and external) throughout the engagement.* Contribute to initiatives which drive growth of the practice which include developing eminence, thought ware, and point-of-view materials.* Perform role of mentor and coach to help others achieve their career objectives. Qualifications Required:* 10+ years of BPO experience in Finance and Accounting in an environment* 3+ years of experience as the Delivery Lead of a F&A BPO service operation. Scope of delivered services should include operations across multiple Finance functions. * 2+ years of experience managing a team* Business development experience including sales and RFP response development* Bachelor's Degree* Ability to travel up to 25% based on the work you do and the clients and industries/sectors you serve.* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Preferred:* Finance & Accounting experience * Delivery Lead of a F&A BPO service operation. Scope of delivered services should include operations across multiple Finance functions. * Transitioning work to offshore delivery centers Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #EPCore EOAASFY26 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Industry/Sector Not Applicable Specialism International Tax Services Management Level Manager A career within International Tax Services will provide you with the opportunity to help PwC address their cross border tax needs both locally and globally by managing their global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You'll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions. Our International Tax Services Generalist - Practice Support team advises PwC Client Services team advises clients on tax laws and reporting, legislation and planning strategies based on the geography and jurisdiction. You'll be assisting our team with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing and indirect tax and other international taxation needs. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Develop new skills outside of comfort zone. * Act to resolve issues which prevent the team working effectively. * Coach others, recognise their strengths, and encourage them to take ownership of their personal development. * Analyse complex ideas or proposals and build a range of meaningful recommendations. * Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. * Address sub-standard work or work that does not meet firm's/client's expectations. * Use data and insights to inform conclusions and support decision-making. * Develop a point of view on key global trends, and how they impact clients. * Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. * Simplify complex messages, highlighting and summarising key points. * Uphold the firm's code of ethics and business conduct. The Opportunity As part of the ITS Core team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop exceptional deliverables. This role involves leveraging PwC's methodologies and technology resources to deliver exceptional work, cultivating meaningful client relationships, and inspiring your team while upholding PwC's quality standards. Responsibilities * Supervise, develop, and coach teams * Manage client service accounts and drive engagement workstreams * Independently solve and analyze complex problems * Develop exceptional deliverables * Leverage PwC's methodologies and technology resources * Cultivate meaningful client relationships * Inspire your team while upholding quality standards * Implement digitization, automation, and increased efficiencies What You Must Have * 4 years of experience * CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity * A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study What Sets You Apart * Knowledge of corporate and partnership taxation * Experience in international taxation consulting * Performing quantitative analyzes for tax compliance * Building and utilizing client relationships * Managing project workflow and budgets * Supervising teams and creating trust * Seeking diverse views for improvement * Coaching staff with meaningful feedback * Developing new relationships and selling services Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

**Specialty/Competency:** International Tax Services **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 20% A career within International Tax Services will provide you with the opportunity to help PwC address their cross border tax needs both locally and globally by managing their global tax rates, finding areas of cost reduction, and responding to inquiries from regulatory authorities. You'll gain a global perspective and an awareness of tax issues stemming from changes to evolving business structures and geographic expansions. Our International Tax Services Generalist - Practice Support team advises PwC Client Services team advises clients on tax laws and reporting, legislation and planning strategies based on the geography and jurisdiction. You'll be assisting our team with local tax laws, reporting requirements, statutory filings, corporate strategy, transfer pricing and indirect tax and other international taxation needs. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: + Develop new skills outside of comfort zone. + Act to resolve issues which prevent the team working effectively. + Coach others, recognise their strengths, and encourage them to take ownership of their personal development. + Analyse complex ideas or proposals and build a range of meaningful recommendations. + Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. + Address sub-standard work or work that does not meet firm's/client's expectations. + Use data and insights to inform conclusions and support decision-making. + Develop a point of view on key global trends, and how they impact clients. + Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. + Simplify complex messages, highlighting and summarising key points. + Uphold the firm's code of ethics and business conduct. The Opportunity As part of the ITS Core team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop exceptional deliverables. This role involves leveraging PwC's methodologies and technology resources to deliver exceptional work, cultivating meaningful client relationships, and inspiring your team while upholding PwC's quality standards. Responsibilities - Supervise, develop, and coach teams - Manage client service accounts and drive engagement workstreams - Independently solve and analyze complex problems - Develop exceptional deliverables - Leverage PwC's methodologies and technology resources - Cultivate meaningful client relationships - Inspire your team while upholding quality standards - Implement digitization, automation, and increased efficiencies What You Must Have - 4 years of experience - CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity - A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study What Sets You Apart - Knowledge of corporate and partnership taxation - Experience in international taxation consulting - Performing quantitative analyzes for tax compliance - Building and utilizing client relationships - Managing project workflow and budgets - Supervising teams and creating trust - Seeking diverse views for improvement - Coaching staff with meaningful feedback - Developing new relationships and selling services Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: *********************************** \#LI-Hybrid

ServiceNow Manager Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization. Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization! Recruiting for this role ends on 1/31/2026 Work you will do As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery. In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap. The Team Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations. We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams. Qualifications: Required: + 8+ years of technology implementation + 6 + years of ServiceNow implementation experience + 4 + years team lead experience + Proposal/RFP/Sales experience + Experience with ServiceNow applications and modules + Certified ServiceNow System Administrator + Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve. + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Bachelor's Degree or equivalent experience Preferred: + ServiceNow certification in one or more areas + Experience with XML, and SQL + An advanced degree in the area of specialization + Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P) + Experience with GBS on NOW, NOW Assist, Creator Workflow Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

ServiceNow Manager Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization. Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization! Recruiting for this role ends on 1/31/2026 Work you will do As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery. In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap. The Team Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations. We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams. Qualifications: Required: + 8+ years of technology implementation + 6 + years of ServiceNow implementation experience + 4 + years team lead experience + Proposal/RFP/Sales experience + Experience with ServiceNow applications and modules + Certified ServiceNow System Administrator + Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve. + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future + Bachelor's Degree or equivalent experience Preferred: + ServiceNow certification in one or more areas + Experience with XML, and SQL + An advanced degree in the area of specialization + Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P) + Experience with GBS on NOW, NOW Assist, Creator Workflow Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

**Specialty/Competency:** Operations Strategy **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 80% At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Lead in line with our values and brand. + Develop new ideas, solutions, and structures; drive thought leadership. + Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. + Balance long-term, short-term, detail-oriented, and big picture thinking. + Make strategic choices and drive change by addressing system-level enablers. + Promote technological advances, creating an environment where people and technology thrive together. + Identify gaps in the market and convert opportunities to success for the Firm. + Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Director in PwC's Strategy Platform, you'll serve as a senior leader within our Provider Business Operations team, driving large-scale, tech-enabled transformation programs for healthcare providers. You will focus on creating meaningful impact for national and regional health systems by advising them on how to leverage technology and operational excellence to achieve strategic goals, including growth and scale, post-merger integration, cost reduction, and the industrialization of differentiated offerings and services. You will bring deep functional and technical expertise across our priority areas of finance, supply chain, HR, workforce management, shared services, and related administrative and operational domains. Responsibilities + Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies + Build technology solutions using AI and other platforms to enable outstanding client outcomes + Lead large-scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high-quality delivery + Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders + Manage workstreams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization + Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC's market position + Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes + Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings ** ** **What You Must Have** + Bachelor's degree + At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business- and technology-enabled transformation programs, as well as using technology to solve complex technology strategy problems. + Thought leader-level experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services) + Thought leader-level experience with enabling platforms (Oracle, Workday, UKG) + Understanding and experience executing the software development lifecycle in large enterprise **What Sets You Apart ** + Master's degree preferred **Core Technology Strategy Skills** + Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity) + Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis + Knowledge of enterprise architecture concepts and common architecture frameworks + Experience assessing IT capabilities and identifying gaps to better align technology with business needs + Ability to support performance management through KPIs/OKRs, dashboards, and governance processes + Experience supporting IT governance, process design, and role clarity within modern operating models **Digital & AI Strategy Skills** + Experience using GenAI / Agentic tools for analysis, research, or workflow automation + Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks + Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers + Ability to support workforce strategy initiatives including skill assessments and capability-building plans + Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning **Provide** **r** **Business Operations** **Skill** **s** + Demonstrating experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design + Possessing experience with operational improvement, functional redesign, and performance transformation at scale + Having familiarity with automation, analytics, or AI-enabled approaches that accelerate delivery and enhance outcomes + Exhibiting proven commercial instincts with hands-on experience shaping and supporting pursuits, proposals, and competitive positioning + Being skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action + Ability to lead cross-functional teams and advise executives in large health systems or integrated delivery networks Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: *********************************** \#LI-Hybrid

Industry/Sector Not Applicable Specialism Operations Strategy Management Level Director At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: * Lead in line with our values and brand. * Develop new ideas, solutions, and structures; drive thought leadership. * Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. * Balance long-term, short-term, detail-oriented, and big picture thinking. * Make strategic choices and drive change by addressing system-level enablers. * Promote technological advances, creating an environment where people and technology thrive together. * Identify gaps in the market and convert opportunities to success for the Firm. * Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Director in PwC's Strategy Platform, you'll serve as a senior leader within our Provider Business Operations team, driving large-scale, tech-enabled transformation programs for healthcare providers. You will focus on creating meaningful impact for national and regional health systems by advising them on how to leverage technology and operational excellence to achieve strategic goals, including growth and scale, post-merger integration, cost reduction, and the industrialization of differentiated offerings and services. You will bring deep functional and technical expertise across our priority areas of finance, supply chain, HR, workforce management, shared services, and related administrative and operational domains. Responsibilities * Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies * Build technology solutions using AI and other platforms to enable outstanding client outcomes * Lead large-scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high-quality delivery * Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders * Manage workstreams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization * Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC's market position * Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes * Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings What You Must Have * Bachelor's degree * At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business- and technology-enabled transformation programs, as well as using technology to solve complex technology strategy problems. * Thought leader-level experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services) * Thought leader-level experience with enabling platforms (Oracle, Workday, UKG) * Understanding and experience executing the software development lifecycle in large enterprise What Sets You Apart * Master's degree preferred Core Technology Strategy Skills * Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity) * Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis * Knowledge of enterprise architecture concepts and common architecture frameworks * Experience assessing IT capabilities and identifying gaps to better align technology with business needs * Ability to support performance management through KPIs/OKRs, dashboards, and governance processes * Experience supporting IT governance, process design, and role clarity within modern operating models Digital & AI Strategy Skills * Experience using GenAI / Agentic tools for analysis, research, or workflow automation * Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks * Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers * Ability to support workforce strategy initiatives including skill assessments and capability-building plans * Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning Provider Business Operations Skills * Demonstrating experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design * Possessing experience with operational improvement, functional redesign, and performance transformation at scale * Having familiarity with automation, analytics, or AI-enabled approaches that accelerate delivery and enhance outcomes * Exhibiting proven commercial instincts with hands-on experience shaping and supporting pursuits, proposals, and competitive positioning * Being skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action * Ability to lead cross-functional teams and advise executives in large health systems or integrated delivery networks Travel Requirements Up to 80% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************