Where do you want to work?
Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.Education
Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.
Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.Licenses, Certifications, and Registrations
Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.Other Experience
To gain practical experience, many network administrators participate in internship programs while in school.Advancement
Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.Important Qualities
Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.
Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.
Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.
Multitasking skills. Administrators may have to work on many problems and tasks at the same time.
Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.
Average Length of Employment
Top Careers Before Escalation Engineer
Top Careers After Escalation Engineer
Hispanic or Latino9.9%
Black or African American0.5%
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University of Phoenix17.6%
University of Texas at Arlington5.9%
University of Texas at Dallas5.9%
Colorado Technical University5.9%
University of Maryland - University College4.4%
Arizona State University4.4%
San Jose State University4.4%
Texas State University4.4%
Pennsylvania State University4.4%
University of North Texas4.4%
Portland Community College4.4%
Texas A&M University4.4%
More Tech Institute4.4%
University of Mary4.4%
University of Northern Colorado2.9%
University of South Florida2.9%
Brooklyn College of the City University of New York2.9%
State University of New York Polytechnic Institute2.9%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Software Escalation Engineer||Ruckus Wireless, Inc.||Sunnyvale, CA||Jul 23, 2015||$155,150|
|Senior Escalation Engineer||Microsoft Corporation||Charlotte, NC||Feb 06, 2016||$146,804|
|Senior Escalation Engineer||Microsoft Corporation||Sunnyvale, CA||Apr 28, 2016||$143,570|
|Cisco Ucce Escalation Engineer||Eloyalty LLC||Austin, TX||Apr 19, 2016||$140,000|
|Quality Escalation Engineer||Nicira, Inc.||Palo Alto, CA||Sep 07, 2015||$140,000|
|Senior Escalation Engineer||Microsoft Corporation||Redmond, WA||Feb 06, 2016||$136,700 -
|Senior Escalation Engineer||Microsoft Corporation||Redmond, WA||Jul 17, 2016||$136,700|
|Senior Escalation Engineer||Microsoft Corporation||Issaquah, WA||Apr 28, 2016||$136,400|
|Support Escalation Engineer||Pure Storage, Inc.||Mountain View, CA||Mar 02, 2015||$135,000|
|Senior Escalation Engineer||Microsoft Corporation||Issaquah, WA||May 19, 2015||$134,200|
|Escalation Engineer, Senior Eee-Dev||Microsoft Corporation||Redmond, WA||Jun 22, 2016||$132,295 -
|Senior Escalation Engineer Eee-Dev||Microsoft Corporation||Issaquah, WA||Oct 07, 2016||$132,295|
|Escalation Engineer||Microsoft Corporation||Redmond, WA||Jul 09, 2016||$129,850 -
|Escalation Engineer||Microsoft Corporation||Redmond, WA||Jun 30, 2016||$129,850|
|Support Escalation Engineer||Microsoft Corporation||Issaquah, WA||Sep 18, 2015||$115,500|
|Escalation Engineer||Riverbed Technology||Sunnyvale, CA||Jan 16, 2015||$115,253|
|Support Escalation Engineer||Microsoft Corporation||Redmond, WA||May 16, 2016||$115,000 -
|Ucce Principal Escalation Engineer||Eloyalty LLC||Austin, TX||Sep 30, 2015||$115,000|
|Support Escalation Engineer||Microsoft Corporation||Morrisville, NC||Aug 19, 2015||$115,000|
|Principal Escalation Engineer||Citrix Systems, Inc.||Santa Clara, CA||Jun 16, 2016||$115,000 -
|Escalation Engineer-Global Business Support or Other||Microsoft Corporation||Charlotte, NC||Dec 17, 2015||$114,900 -
|Escalation Engineer||Microsoft Corporation||Charlotte, NC||Jul 02, 2015||$114,900|
|Escalation Engineer||Flexera Software||Itasca, IL||Jul 10, 2015||$103,626|
|Escalation Engineer||Riverbed Technology, Inc.||New York, NY||Apr 26, 2016||$103,051 -
|Support Escalation Engineer||Microsoft Corporation||Irving, TX||Sep 02, 2015||$103,000|
|Escalation Engineer||Facebook, Inc.||Seattle, WA||Jul 15, 2016||$102,866|
|Escalation Engineer||Riverbed Technology||Cary, NC||Aug 17, 2016||$102,731|
|Support Escalation Engineer Americas||Microsoft Corporation||Irving, TX||Jul 13, 2016||$102,700 -
|Support Escalation Engineer Americas||Microsoft Corporation||Irving, TX||Jun 06, 2016||$102,700|
|Support Escalation Engineer||Microsoft Corporation||Irving, TX||Jun 17, 2016||$102,700 -
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