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Escalation Engineer Careers

Escalation engineers are responsible for the overall technological improvements of a company. They resolve complex issues related to the technological aptitude of business or company operations.

Working as an escalation engineer, you will be a member of a team of subject matter experts within an organization. You will work together with other departments, such as development and infrastructure, making sure that technological tools are up to date and serve the company's operations to the fullest.

Providing technical support and troubleshooting will be your main responsibilities. You will analyze problems and create documentation of issues related to the work carried out. You will monitor and review escalated issues, recommend solutions for recurring problems, and occasionally participate in training staff on the correct use of equipment.

There is more than meets the eye when it comes to being an escalation engineer. For example, did you know that they make an average of $51.14 an hour? That's $106,368 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 18,200 job opportunities across the U.S.

What Does an Escalation Engineer Do

There are certain skills that many escalation engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and multitasking skills.

When it comes to the most important skills required to be an escalation engineer, we found that a lot of resumes listed 9.9% of escalation engineers included cloud, while 8.0% of resumes included technical support, and 6.5% of resumes included complex problems. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the escalation engineer job title. But what industry to start with? Most escalation engineers actually find jobs in the technology and telecommunication industries.

How To Become an Escalation Engineer

If you're interested in becoming an escalation engineer, one of the first things to consider is how much education you need. We've determined that 54.5% of escalation engineers have a bachelor's degree. In terms of higher education levels, we found that 9.6% of escalation engineers have master's degrees. Even though most escalation engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an escalation engineer. When we researched the most common majors for an escalation engineer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on escalation engineer resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become an escalation engineer. In fact, many escalation engineer jobs require experience in a role such as systems administrator. Meanwhile, many escalation engineers also have previous career experience in roles such as technical support engineer or systems engineer.

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Average Salary
$106,368
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
42,875
Job Openings

Escalation Engineer Career Paths

Top Careers Before Escalation Engineer

Top Careers After Escalation Engineer

Escalation Engineer Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Escalation Engineer

Escalation Engineers in America make an average salary of $106,368 per year or $51 per hour. The top 10 percent makes over $130,000 per year, while the bottom 10 percent under $86,000 per year.
Average Salary
$106,368
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How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range96k - 150k$121k$120,804
Seattle, WA
Salary Range94k - 138k$115k$114,663
Bethesda, MD
Salary Range89k - 129k$108k$107,554
New York, NY
Salary Range85k - 125k$104k$103,568
Alpharetta, GA
Salary Range81k - 121k$100k$99,542
Arlington, VA
Salary Range81k - 118k$98k$98,473
$53k
$150k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
HPE Systems/Software Engineer-Primary Storage Customer Engineering and Escalations Engineer
HPE Systems/Software Engineer-Primary Storage Customer Engineering and Escalations Engineer
XXX
XXX
06/29/2021
06/29/2021
$73,20006/29/2021
$73,200
Escalations Engineer
Escalations Engineer
Jumpcloud
Jumpcloud
06/16/2021
06/16/2021
$90,00006/16/2021
$90,000
HPE Systems/Software Engineer-Primary Storage Customer Engineering and Escalations Engineer
HPE Systems/Software Engineer-Primary Storage Customer Engineering and Escalations Engineer
XXX
XXX
05/28/2021
05/28/2021
$83,30005/28/2021
$83,300
Support Escalation Engineer
Support Escalation Engineer
Microsoft Corporation
Microsoft Corporation
03/23/2021
03/23/2021
$103,53003/23/2021
$103,530
Support Escalation Engineer
Support Escalation Engineer
Microsoft Corporation
Microsoft Corporation
03/22/2021
03/22/2021
$111,63003/22/2021
$111,630
See More Recent Salaries

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Escalation Engineer Demographics

Gender

male

84.9 %

female

10.4 %

unknown

4.6 %

Ethnicity

White

63.6 %

Asian

13.0 %

Hispanic or Latino

10.5 %

Foreign Languages Spoken

Spanish

28.6 %

Portuguese

14.3 %

German

14.3 %
See More Demographics

Escalation Engineer Education

Majors

Degrees

Bachelors

54.5 %

Associate

17.7 %

Certificate

12.6 %

Top Colleges for Escalation Engineers

1. Massachusetts Institute of Technology

Cambridge, MA • Private

In-State Tuition
$51,832
Enrollment
4,550

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

4. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

5. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

6. Georgia Institute of Technology

Atlanta, GA • Private

In-State Tuition
$12,424
Enrollment
15,201

7. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

8. Georgetown University

Washington, DC • Private

In-State Tuition
$54,104
Enrollment
7,089

9. Dartmouth College

Hanover, NH • Private

In-State Tuition
$55,453
Enrollment
4,312

10. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451
See More Education Info

Online Courses For Escalation Engineer That You May Like

Active Directory on Windows Server 2016
udemy
4.6
(3,360)

Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...

Windows Privilege Escalation for Beginners
udemy
4.8
(1,458)

2020 launch! Learn how to escalate privileges on Windows machines with absolutely no filler...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.5
(1,428)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

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Internship
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Top Skills For an Escalation Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.9% of escalation engineers listed cloud on their resume, but soft skills such as analytical skills and communication skills are important as well.

Best States For an Escalation Engineer

Some places are better than others when it comes to starting a career as an escalation engineer. The best states for people in this position are Washington, California, Connecticut, and New Jersey. Escalation engineers make the most in Washington with an average salary of $113,640. Whereas in California and Connecticut, they would average $111,694 and $108,587, respectively. While escalation engineers would only make an average of $108,431 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Escalation Engineer Jobs:
738
Highest 10% Earn:
$185,000
Location Quotient:
3.47
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Escalation Engineer Jobs:
1,166
Highest 10% Earn:
$163,000
Location Quotient:
1.26
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Oregon

Total Escalation Engineer Jobs:
598
Highest 10% Earn:
$156,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Escalation Engineer Employers

1. Microsoft
4.9
Avg. Salary: 
$112,365
Escalation Engineers Hired: 
837+
2. Citrix Systems
4.8
Avg. Salary: 
$110,096
Escalation Engineers Hired: 
79+
3. NetApp
4.8
Avg. Salary: 
$110,434
Escalation Engineers Hired: 
55+
4. Hewlett-Packard
4.8
Avg. Salary: 
$97,814
Escalation Engineers Hired: 
21+
5. Cisco Systems
4.8
Avg. Salary: 
$106,327
Escalation Engineers Hired: 
16+
6. Verizon Communications
4.7
Avg. Salary: 
$104,141
Escalation Engineers Hired: 
12+

Escalation Engineer Videos

Updated October 2, 2020