Escalation engineers are responsible for the overall technological improvements of a company. They resolve complex issues related to the technological aptitude of business or company operations.
Working as an escalation engineer, you will be a member of a team of subject matter experts within an organization. You will work together with other departments, such as development and infrastructure, making sure that technological tools are up to date and serve the company's operations to the fullest.
Providing technical support and troubleshooting will be your main responsibilities. You will analyze problems and create documentation of issues related to the work carried out. You will monitor and review escalated issues, recommend solutions for recurring problems, and occasionally participate in training staff on the correct use of equipment.
There is more than meets the eye when it comes to being an escalation engineer. For example, did you know that they make an average of $51.14 an hour? That's $106,368 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 18,200 job opportunities across the U.S.
There are certain skills that many escalation engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and multitasking skills.
When it comes to the most important skills required to be an escalation engineer, we found that a lot of resumes listed 9.9% of escalation engineers included cloud, while 8.0% of resumes included technical support, and 6.5% of resumes included complex problems. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the escalation engineer job title. But what industry to start with? Most escalation engineers actually find jobs in the technology and telecommunication industries.
If you're interested in becoming an escalation engineer, one of the first things to consider is how much education you need. We've determined that 54.5% of escalation engineers have a bachelor's degree. In terms of higher education levels, we found that 9.6% of escalation engineers have master's degrees. Even though most escalation engineers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an escalation engineer. When we researched the most common majors for an escalation engineer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on escalation engineer resumes include master's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an escalation engineer. In fact, many escalation engineer jobs require experience in a role such as systems administrator. Meanwhile, many escalation engineers also have previous career experience in roles such as technical support engineer or systems engineer.