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Job outlook for escalation engineers in the United States
Are escalation engineer jobs in demand?
Escalation engineer job and salary trends over time
Escalation engineer jobs over time
Escalation engineer job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 2,794 | 0.00% |
| 2020 | 1,909 | 0.00% |
| 2019 | 2,499 | 0.00% |
| 2018 | 903 | 0.00% |
| 2017 | 924 | 0.00% |
Average escalation engineer salary over time
Escalation engineer salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $109,368 | $52.58 | +3.4% |
| 2024 | $105,765 | $50.85 | +2.3% |
| 2023 | $103,370 | $49.70 | +1.2% |
| 2022 | $102,173 | $49.12 | +1.8% |
| 2021 | $100,410 | $48.27 | +2.4% |
Escalation engineer jobs by state
Most common states for escalation engineers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 738 | 106% |
| 2 | Virginia | 8,470,020 | 3,183 | 38% |
| 3 | Maryland | 6,052,177 | 2,253 | 37% |
| 4 | Colorado | 5,607,154 | 1,438 | 26% |
| 5 | Massachusetts | 6,859,819 | 1,469 | 21% |
| 6 | Vermont | 623,657 | 106 | 17% |
| 7 | Washington | 7,405,743 | 1,166 | 16% |
| 8 | Utah | 3,101,833 | 500 | 16% |
| 9 | New Hampshire | 1,342,795 | 208 | 15% |
| 10 | California | 39,536,653 | 5,555 | 14% |
| 11 | Oregon | 4,142,776 | 598 | 14% |
| 12 | Delaware | 961,939 | 133 | 14% |
| 13 | Rhode Island | 1,059,639 | 137 | 13% |
| 14 | Alaska | 739,795 | 99 | 13% |
| 15 | Arizona | 7,016,270 | 857 | 12% |
| 16 | Minnesota | 5,576,606 | 642 | 12% |
| 17 | Alabama | 4,874,747 | 587 | 12% |
| 18 | New Mexico | 2,088,070 | 234 | 11% |
| 19 | Nebraska | 1,920,076 | 216 | 11% |
| 20 | Wyoming | 579,315 | 65 | 11% |
Most common cities for escalation engineers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Foster City | 1 | 3% | $124,369 |
| 2 | Milpitas | 1 | 1% | $123,921 |
| 3 | Salt Lake City | 1 | 1% | $103,039 |
| 4 | Santa Clara | 1 | 1% | $123,888 |
| 5 | Boston | 1 | 0% | $90,150 |
| 6 | Orlando | 1 | 0% | $90,871 |
| 7 | San Francisco | 1 | 0% | $124,736 |
| 8 | San Jose | 1 | 0% | $123,679 |
Escalation Engineer job outlook: Expert opinions
Our panel of escalation engineer experts
Seattle University
University of Minnesota - Duluth
New Jersey Institute of Technology
Weber State University
Southern Illinois University Edwardsville
California State University - East Bay
Stevens Institute of Technology
Northwood University
Albertus Magnus College
University of Washington
Bakersfield College
Portland State University
University of Colorado at Colorado Springs
University of New Hampshire
Kennesaw State University
Christopher Misorski FASM
Brunswick Technical Fellow-Materials Product Development & EngineeringWhat will help Escalation Engineers increase their earning potential?
Christopher Misorski FASM: Maximizing salary potential at the start of your career is not a clear pathway generally. One way that you can be considered more valuable, and hence worth a better salary, is to have participated in a co-op or internship program with a company in your field. This experience gives employers some confidence that you were able to carry out assignments and thrive in a workplace environment. The employer that you worked for may be inclined to offer you a position upon graduation and you are now worth more because you have already proven to them your abilities. Even if they don’t offer you a job (no appropriate open position may be available) your ability to discuss your experiences with the HR recruiter or hiring manager at another company can instill confidence in your selection as a hire. Just remember, if you tell them you did a project, be prepared to explain it so it doesn’t appear you were just in the background of this project, just going along for the ride.
What Escalation Engineer skills would you recommend for someone trying to advance their career?
Thomas Congedo PhD: That comes from your ability to focus on technical product of the highest quality, always seeking to truly understand the customer’s needs. For example, often a customer will phrase a problem by stating the solution he or she assumes. Taking the time to respectfully draw out the thinking further can make you the customer’s hero, and this makes you the person likely to be selected for the challenging and most rewarded assignments.
Jhon Smith
Associate Professor and Director of MS in Structural EngineeringSeattle University
Civil Engineering
What general advice would you give to an Escalation Engineer?
Jhon Smith: Do not be afraid to ask questions to your supervisors (although do not take it to an extreme and become demanding—show initiative). You get the fundamentals of engineering at school and you are equipped to use them but it takes a few years to feel comfortable. Engineering is a profession of practice and it is only through practice that you best learn it.
What Escalation Engineer skills would you recommend for someone trying to advance their career?
Jhon Smith: Expand your network, join professional organizations and committees, become valuable in whatever company you work for, never stop learning, seek for opportunities for professional work, get your PE license. After these you will become more valuable naturally and could comfortably ask for a promotion or a salary increase because you’d know you deserve it.
What will help Escalation Engineers increase their earning potential?
Richard Davis: Engineering offers career opportunities across various industries, from technology and healthcare to infrastructure and environmental sustainability. With technological advancements and the increasing complexity of global challenges, such as climate change, food and clean water, and urbanization, engineers are in high demand to develop innovative solutions. For example, environmental engineers are crucial in developing sustainable solutions to reduce pollution and conserve resources. Engineering provides opportunities for creativity and problem-solving, making it a rewarding career choice for those who enjoy tackling complex problems. The global focus on sustainability and renewable energy presents exciting prospects for engineers to contribute to meaningful projects that positively impact society and the environment.
What general advice would you give to an Escalation Engineer?
Mishah Salman Ph.D.: An underappreciated skill that I think will become more sought-after is the ability to validate computer-made decisions and their shortcomings. With the growing prominence of AI use in design, problem solving, and decision making, the engineering field will need experts to error-check decisions made using these technologies. Sometimes there are unexplored gaps that these technologies overlook, and sometimes there are biases or inappropriate assumptions baked into AI-based results. Humans are inherently imaginative and creative. We excel at picking up on things that computer algorithms may miss. Talented experts that recognize and address these issues will remain invaluable in the workforce. Another indispensable skill that is often overlooked in engineering is effective interpersonal communication. Whether in a teamwork context, a leadership role, or a client interaction, competent communication is crucial. This can take the form of conversation, live presentations, written correspondence, and beyond. People that hone their communication skills are often recognized, and tend to be the individuals that are promoted to more senior roles.
What Escalation Engineer skills would you recommend for someone trying to advance their career?
Mansooreh Mollaghasemi Ph.D.: Concurrent with building technical skills, they must build soft skills such as communication, teamwork, problem-solving, and leadership. These skills are often the differentiators between good and great engineers.
What will help Escalation Engineers increase their earning potential?
Megumi Usui: Even after obtaining a degree, it is crucial to recognize that continuous learning is a fundamental aspect of professional development in the workplace. One must cultivate an open-minded attitude and demonstrate a willingness to acquire new knowledge and skills at any time and in any context. Effective communication with colleagues and clients is essential for successful collaboration and project execution. It is important to understand that the professional environment is significantly different from the academic setting. In a company, the focus is delivering work that meets the expectations and standards set by the employer and satisfies the needs of clients, rather than merely fulfilling personal criteria. Furthermore, it is imperative to produce high-quality work consistently. Mediocre performance is unacceptable, and organizations will not hesitate to seek replacements if the work delivered does not meet their standards. Ensuring that your work is thorough, precise, and aligns with the company's objectives is critical for maintaining the position and advancing their career.
What general advice would you give to an Escalation Engineer?
Michael Denn: 1. Become the expert in whatever you do. 2. Understand how your work fits into the bigger picture and keep that in mind when you do your work. 3. Keep learning! Your engineering degree is not the end of your education! 4. Take stretch assignments and opportunities whenever you can.
What will help Escalation Engineers increase their earning potential?
Michael Denn: The answers to this question are largely the same as the answer to question 1. However, here are some additional points: 1. Excel in your job. Become the person everyone goes to for whatever type of work you do. 2. Develop and maintain a career plan. Make sure your assignments and tasks align with your plan. When you have the opportunity to change positions, keep you plan in mind.
Dr. Bobby Roohparvar Ph.D.
Professor of Computer Science and Computer EngineeringCalifornia State University - East Bay
Computer Systems Networking And Telecommunications
What general advice would you give to an Escalation Engineer?
Dr. Bobby Roohparvar Ph.D.: *The anxiety of AI is likely to change the landscape of computer networking, is a real threat but in my opinion, it won't eliminate the need for human network engineers. The focus will likely shift towards more strategic tasks, complex problem-solving, and leveraging AI tools to improve network efficiency and security.*
*Here again, I will explain in more detail about the expectation and future of Comp. Network Eng.*
* 1. AI Augments, Not Replaces: While AI can automate some network tasks, like data analysis and basic troubleshooting, it won't replace the need for human network engineers. It will increase the productivity for sure; Complex problem-solving, strategic decision-making, and human judgment are still crucial in network management. AI will likely become a valuable tool that assists network engineers in their tasks, making them more efficient.*
*2. Growing Demand: Our reliance on technology and data is constantly increasing. Businesses and organizations need secure, reliable networks to function. This necessitates a skilled workforce to design, implement, maintain, and secure these networks. The demand for qualified network engineers is expected to grow in the coming years.*
*In our technology horizon, I can see the quantum internet coming and I can see the demand for network engineering accelerate.*
*3. Diverse Skillset: A strong foundation in computer networking equips you with a versatile skillset. You'll understand network protocols, security concepts, and troubleshooting methodologies. These skills are valuable across the IT field and can be applied to areas like cloud computing, data center operations, or even cybersecurity. Data Centers for AI are becoming a huge opportunity for Comp Network Eng.*
What Escalation Engineer skills would you recommend for someone trying to advance their career?
Dr. Bobby Roohparvar Ph.D.: *Favor:*
*Variety: Each day presents new challenges and opportunities for problem-solving.*
*Demand: The field offers strong job growth and stability.*
*Impact: Your work ensures businesses and organizations remain connected and operational.*
*Learning: There's always something new to learn with emerging technologies.*
*Dislike:*
*Troubleshooting: Issues can be complex and take a lot of time to resolve.*
*On-call: Network problems can occur at any time, requiring on-call availability.*
*Pressure: Maintaining network uptime can be stressful, especially during critical periods.*
*Keeping Up-to-Date: Rapid technological changes necessitate continuous learning.*
What general advice would you give to an Escalation Engineer?
Anthony Barrese: Pursue opportunities to broaden your experience across systems engineering, development, integration and test, field sales support and professional services positions. Generalist experience becomes invaluable with career advancement. Running a team is much more feasible for leaders who understand the process behind the work their reports deliver.
Professor David Sanford
Associate Professor an Department Chair (MIS, CS, CYB MGT, IS CYB)Northwood University
Computer And Information Sciences
What general advice would you give to an Escalation Engineer?
Professor David Sanford: Workers like that they are challenged to solve problems and lead technological innovations.
They appreciate the diversity of projects
They enjoy the need for continuous improvement and education
Many see the global impact of their work.
They also desire and appreciate the need for versatile skills
A competitive salary is also an item that employees like
Workers dislike that the work can be stressful
Dealing with tight deadlines and/ or cybersecurity concerns.
This is a positive and a negative: The need to constantly stay up to date with technology can be a bit overwhelming for some.
There may be times of isolation, and
The unexpected system failures can be frustrating as they often require extra hours or the need to be on-call.
The multiple responsibilities and managing repetitive tasks are also issues workers point out in this field.
In short, the workplace offers exciting opportunities but comes with its fair share of pressures and challenges. Different people have different experiences based on their roles and personal preferences.
David Garaventa
Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CISAlbertus Magnus College
Business Administration and Management Department
What skills stand out on Escalation Engineer resumes?
David Garaventa: The skills/attributes required across a variety of jobs in the IT fields.
Will there be an enduring impact of the coronavirus pandemic on Escalation Engineers?
Les Atlas: Most certainly an impact, a very strong impact. The best lesson for us is from the 1919 Spanish Flu pandemic. That strain of flu still circulates as a seasonal virus. Over 100 years laters, it is now considered a Phase 6 pandemic by the World Health Organization. While it is reduced due to current social distancing and mask wearing, the 1919 Spanish Flu virus still causes community-level outbreaks in multiple parts of the globe. Societal changes from this event of over 100 years ago are still with us.
In fact, they changed society. As is well-documented, after a high level of immunity was reached in the 1920's, the resulting labor shortage enabled workers to demand better living and working conditions, as well as better wages and public health care. As just one example of the societal changes due to the 1919 pandemic, the drop in the male labor force empowered male workers, and also changed the gender composition.
The aftermath of the 1919 pandemic was the start of women joining the labour force. In the United States, the proportion of women in the labour force rose from 18 per cent in 1900 to almost 21 per cent in 1920. In that same year, with the ratification of the 19th Amendment of the Constitution, the Congress of the United States guaranteed all American women the right to vote.
The current COVID-19 pandemic will certainly change the way we live, be it our mobility or the kinds of career options people have. After our current year-long experience in remote learning and work, will we go back to the inefficiencies of going to our office every work day? Or will remote work be acceptable, where one's residence will not be dependent upon the locations of employment. Will we avoid future hotspots of infection, choosing to instead reside and travel in areas where infection is decreasing? Will we prefer to travel on aircraft which are certified to be virus-free and frequent restaurants which are documented to be safer? Future marketing will likely make a sharp turn in this direction.
What general advice would you give to an Escalation Engineer?
Maryam Farahani: Thinking about the fields they want to experience or try. And to be intentional about their job search. The best advice is learning as much as they can about what company offers. Visualizing themselves in the next 5 years as a starting point. Do they want to travel a lot, or be in management positions? Do they want to be subject matter expert, or a hands-on engineer or technologist? Their goal may change as they progress in their career but having one makes a big difference in their career choices and keeping them on track.
Dr. Wayne Wakeland Ph.D.
Professor and Systems Science Program ChairPortland State University
Systems science program
What Escalation Engineer skills would you recommend for someone trying to advance their career?
Dr. Wayne Wakeland Ph.D.: For analyst positions, I think that employers want to hire people with strong data analysis skills, which, of course, includes statistics, but also big data, machine learning (algorithms), computer-based modeling, and programming. And, in addition to these apparently rather specialized skills, there is growing recognition that a talent for thinking, communicating, and problem-solving in a very general sense, and being able to cope with/address complexity, is also quite important.
Dr. T.S. Kalkur
Department ChairUniversity of Colorado at Colorado Springs
Electrical and Computer Engineering Department
What experience really stands out on Escalation Engineer resumes?
Dr. T.S. Kalkur: Internship experience and tools used in design.
Marc Lessard
ProfessorUniversity of New Hampshire
Physics and Astronomy Department and Space Science Center
What experience really stands out on Escalation Engineer resumes?
Marc Lessard: Students who have been significantly involved in research projects have a distinct advantage over those who haven't. Those who began such work (which is typically paid) as sophomores or juniors often will have played a significant role in these real-world research efforts, which can be very different than what might be tackled as part of a capstone project.
Written and oral presentation skills are also essential!
What experience really stands out on Escalation Engineer resumes?
Adeel Khalid Ph.D.: It is the age of diversity. A graduate can stand out when their resume shows a broad portfolio of experiences. In addition to a solid academic record, students who demonstrate that they can take on challenging tasks and work beyond a degree's basic requirements are more likely to be successful. I advise students to get involved in various activities, including undergraduate research projects, student design competitions, student organizations, internships, co-ops, etc. All of these should be highlighted on the resume. When a recruiter sees an overview of a student that shows relevant work experience in the form of work-study, internships, or co-op or research, their resume automatically comes to the top of the pile.