Escalation specialist work from home jobs

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

📢 What will you do at Voyansi? Voyansi, a global leader company with 20+ years' experience, excels in the digital transformation of assets by applying BIM technology to the Design, Architecture, and Construction industries. This cutting-edge technology helps optimize processes to expedite our clients' business operations. We are looking for committed and passionate professionals to be part of Voyansi. VDC Specialist, you will lead the coordination process of an entire project, being the link between the CG and subcontractors. You can perform your work remotely or on-site, depending on the client's requirements. As a BIM Construction Specialist, you add value to the coordination among the different trades, by setting the BIM rules, workflow, and its requirements, working hand by hand with the construction team on-site, anticipating any conflicts that might occur before construction, and proposing solutions based on your technical background. The role of a VDC Specialist is essential to ensure the coordination process is always ahead of the construction schedule, avoiding delays and unexpected issues on site. ✔️ What challenges will you get here: - Generate the BEP document that is key during all the coordination processes. - Set agenda for BIM Coordination Meetings. - Host BIM coordination meetings and 1:1 meetings with subcontractors/clients/design team. - Combine subcontractors' BIM models into Navisworks and detect interferences (create viewpoints). - Ensure the subcontractors address the necessary modifications to get a clash-free model. - Control the coordination process schedule to identify possible deviations. - Provide necessary information to submit RFIs. - Review RFI responses and addendums/ASIs/bulletins to make sure the models reflect the changes. - Model audit. - Generate Federated model (NWD), Issue Log, and sign-off documents. - Generate 4D simulation using Navisworks or Synchro software (if required). ✔️Qualifications -Degree in architecture or civil engineering. - MEP+FP knowledge (Intermediate). - Revit/ Navisworks advanced level.

The BIM Specialist II is a critical member of the Design Technology team, supporting over 400 designers across disciplines. This role focuses on technical support, standards development, and training-not project modeling. The ideal candidate is a Revit expert with a strong understanding of software integration, electrical construction, and a self-driven approach to problem-solving. The BIM Specialist II works closely with the VDC team to maximize efficiency, quality, as well as support/training to the BIM users/consumers where needed. This position is responsible for providing top notch production support, technical support, documentation, training, and development to all VDC staff as well as consumers of BIM data, including engineering and the field. Ideal candidates must be proficient in the use of Bluebeam Studio or other pdf document markup software, be proficient in the use, troubleshooting, and training of Revit, Navisworks and other Autodesk Suite software. Candidates must have a strong knowledge of Revit family creation and modification. This position must have knowledge of Autodesk Construction Cloud (ACC) and/or BIM 360, experience in large model management and practices, and be able to support the VDC team where needed to ensure large project deliverables are met. A strong understanding of building design and construction practices is required. Key Responsibilities Provide expert-level support for Revit, Autodesk Construction Cloud (ACC), BIM 360, and Navisworks. Develop and maintain BIM standards, templates, families (including parametric, formula-based, nested, and type catalogs), and schedules. Train and support VDC users and consumers across engineering and field teams. Troubleshoot software issues and propose scalable solutions. Validate workflows and propose software-based enhancements. Collaborate with other specialists and departments to ensure cross-platform alignment. Lead small initiatives and manage outsourced work typically assigned to BIM I roles. Research and implement new tools, add-ins (e.g., Evolve), scripts, and automations. Maintain professionalism and represent the team in forward-facing business interactions. Skills Autodesk Construction Cloud, revit, revit mep, navisworks, bim, BIM 360, application support, training development, troubleshooting software, Project management, Virtual Design and Construction, coding, leadership, Data Top Skills Details Autodesk Construction Cloud,revit,revit mep,navisworks,bim,BIM 360,application support,training development,troubleshooting software,Project management,Virtual Design and Construction Additional Skills & Qualifications Required Qualifications Education: Associate's degree in a technology-related field (Bachelor's preferred but not required). Experience: 7+ years of Revit experience across multiple disciplines. Strong understanding of electrical construction or engineering. Experience creating Revit templates, families, and schedules. Familiarity with ACC and BIM 360 as distinct platforms. Exposure to Navisworks and other Autodesk tools. Experience with Evolve add-in (preferred but not required). Prior experience supporting VDC teams and workflows. Demonstrated ability to self-learn and troubleshoot complex software issues. Job Type & Location This is a Contract to Hire position based out of Menasha, WI. Pay and Benefits The pay range for this position is $45.00 - $53.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction

We're looking for a Help Desk Technician! This role will support the launch of a new brand within a call center environment. The ideal candidate will have foundational technical skills, strong customer-service abilities, and the empathy needed to support retail users effectively. Details: Through March 30, 2026 (Potential extension) Schedule: Monday-Friday, 8:30 AM - 5:00 PM Pay range: $19.50 - $21.00 Work Model: Hybrid Fridays required onsite | First 3-4 weeks of training fully onsite Remote work available once training and performance show readiness Key Responsibilities Provide Level 1-2 deskside and store systems technical support. Troubleshoot Microsoft Windows issues including application installations and system configuration for desktops and laptops. Perform basic PC hardware troubleshooting, including CPU, monitors, and peripheral connectivity. Support hardware and software application issues for end users. Document issues, resolutions, and escalate tickets when necessary. Deliver high-quality customer support with empathy, patience, and professionalism. Collaborate with internal teams to ensure timely resolution of technical problems. Participate in onsite training and weekly onsite workdays (Fridays). Required Skills & Qualifications Basic technical knowledge of Microsoft Windows OS. Ability to troubleshoot common software installation and configuration problems. Understanding of PC hardware components and basic diagnostics. General hardware and software troubleshooting ability. Strong customer service and empathy skills-retail or call-center background preferred. Reliable transportation for weekly onsite work in Mason, OH. Ability to convert to a full-time employee after 90 days. Benefits: Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

IS ON-SITE IN SOUTHAMPTON, NY THIS IS NOT A REMOTE JOB Important Note on Location & Housing Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY. Please do not apply if you are out of state or planning to relocate. Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting. Thank you for your understanding. Summary: To support, maintain and expand current IT and infrastructure capabilities. Duties and Responsibilities: · Physical Installation and management of network, security, and phone systems · Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices · Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software. · Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning. · Perform ERP system data and user maintenance · Responsible for procuring equipment and software as needed and within budget · Produce reports as needed for management from multiple data sources. Competencies: · Proficient with Microsoft Office Suite with a strong emphasis in MS Excel · Excellent interpersonal and customer service skills · Firm understanding of existing network programs and capabilities · Strong analytical and problem-solving skills · Excellent troubleshooting ability · Experienced working in a Windows Operating system environment · Basic Programming and Web Design knowledge Requirements · Associate degree in Computer Science or equivalent experience · At least (2) years of experience in network maintenance or user technical support preferred · A+, Network+, and similar certifications preferred · Perform upgrade and maintenance tasks during designated maintenance windows · Must be able to lift up to 50 lbs. · Must be able to communicate effectively with coworkers, managers and vendors. · Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures. · Must represent the company in a positive and professional manner. · Must be able to work with minimum supervision.

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Temporary SharePoint Specialist. This position is for a short-term project which will last only a few weeks. Candidates must be a United States Citizen or Green Card Holder. The work schedule is fully remote with candidates working normal first-shift business hours. Job Description: We are seeking a Temporary SharePoint Specialist for a short-term project for our client. Our client has implemented SharePoint since 2008 and needs assistance with current their SharePoint hierarchy needs. Additionally, our client needs the Temporary SharePoint Specialist to assist with redesigning and implementing an appropriate SharePoint configuration for their Esri GIS and PeopleSoft (PS) departments and sites. The Temporary SharePoint Specialist needs to be able to help our client understand how SharePoint works with infrastructure with regard to the most recent standards. The selected candidate will need to be able to take data out of our client's old sites and enter that data into new sites. They will also need to be able to decipher the data in our client's old sites and determine the next appropriate steps for that data. The Temporary SharePoint Specialist will be pairing with our client's Director daily to discuss objectives, view their current setup, provide constructive feedback, and build and assist their plan to categorize and maintain their artifacts. The selected candidate will need to be able to provide real-time education on integration with office applications while reviewing SharePoint sites. There are multiple different types of our client's sites, and they all work differently. Overcoming this challenge is our client's goal in their SharePoint configuration. Required Skill Sets: At least three years of SharePoint experience. Familiarity with different sites, group sites, communication sites, and enterprise solutions sites. Experience facing security problems within SharePoint. Ability to edit division sites and edit and control access management. Ability to edit, control, and manage user groups. Ability to edit, control, and manage user privileges. Ability to edit, control and manage configurations amongst different sites. Break down technical terms to non-technical stakeholders. Create and provide documentation to stakeholders. Manage and edit documentation libraries. Aid our client in more effective SharePoint team collaboration. Provide advisement on SharePoint document control. Manage and edit group policies. Set up SharePoint security. Manage our client's older SharePoint sites while maintaining security.

Who We Are… Since our founding in 1901, Limbach's primary core value has always been: We Care. We are committed to creating a culture of belonging for our employees, our We Care culture, and our industry as a whole. Limbach Facility Services LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems. We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors. Our vision is to create value for building owners targeting opportunities for long term relationships. Our purpose is to create great opportunities for people. We carry out our vision and purpose through a commitment to our four core values… * We Care * We Act with Integrity * We Are Innovative * We Are Accountable The Benefits & Perks… * Base salary range of $58K - $62K * Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match. * HSA, FSA, and life insurance offerings. * Maximize your professional development with our award-winning Learning & Engagement team. * Engage in our "We Care" culture through our ERGs, brought to you by EMBRACE. * Career pathing flexibility and mobility. Who You Are… As Accountant - Shared Services, you are responsible for providing accounting activities to support business operations by ensuring accurate and timely billings, cash management and general data entry accounting tasks. This Position… Some examples of the work you might do includes: * Reviews and enters project-related documentation for new project setups, change orders, initial cost projections, and estimate/phase code adjustments while ensuring documentation is accurate and compliant with the Limbach Way. * Updates purchase orders in the relevant system for proper cost commitments and researches and resolves any pending invoice exceptions. * Creates and files project preliminary notices and maintains Certificates of Insurance. * Updated project commitments, enter job cost adjustments, and processes project closures as directed by project and accounting managers. * Generates and distributes monthly customer billings for quoted or time and material work orders and projects under $500K to ensure accuracy and timeliness including the renewal of maintenance contracts. * Perform cash management tasks, including cash applications, distributing customer statements, collections, maintaining collection notes and payment status, and escalating issues to project and accounting managers as needed. What You Need… * Bachelor's Degree in Business, Finance, Accounting, or a related field, OR 2+ years of relevant, job-related experience in a service or construction industry (without a degree). * Foundational knowledge of accounting principles and practices. * Proficiency with Microsoft Office products (Excel and Word in particular) * Must be organized, attentive to detail, and possess strong analytical skills. * Ability to effectively communicate (both written and verbally) with diverse audiences. * Capacity to produce results when working both independently and as a part of a team. * Ability to travel up to 5% of the time. Preferred Qualifications: * Familiarity with Viewpoint accounting software. Conduct Standards: * Maintains appropriate Company confidentiality at all times. * Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations. * Cultivates and promotes the "Hearts & Minds" safety culture. * Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE). Work Environment: * This position operates in a professional office environment, and routinely utilizes standard office equipment such as computers, phones, copiers, printers, and scanners. * The Company's "Work from Home" policy is applicable to this position. Physical Demands: * In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity. * This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer. #LFS

We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated. Position Details: Full time, contract (Part-time positions available) M-F schedule - days Processes customer data information Maintains and updates all customer data information in all systems

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job Title: Travel Support Specialist - Client ServicesLocation: RemoteCompany: Destination Knot About the RoleWe're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.Responsibilities: Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system. Requirements: Previous experience in a travel agency or customer support role. Strong attention to detail and excellent communication skills. Ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs. Why Work With Us? Remote work and flexible schedule. Growth path into full-time travel advisor or team lead roles. Travel discounts and ongoing professional development. $25,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Remote Client Support Specialist Hourly Pay: $20 - $24/hour We are seeking a dedicated Client Support Specialist to join our remote team. In this role, you'll be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a seamless experience. If you're a problem-solver with strong communication skills and a passion for client success, this is a great opportunity to grow your career in customer support. Key Responsibilities: Respond to client inquiries via phone, email, and live chat Deliver timely and accurate support with a client-first approach Troubleshoot technical or service-related issues and guide clients to resolution Accurately document client interactions and track ongoing cases Assist with account management tasks such as updates, service requests, and order processing Collaborate with internal teams to resolve complex or escalated client needs Qualifications: Strong communication skills with the ability to explain complex issues in a clear, concise manner Prior experience in client support, customer service, or help desk roles Proficiency with CRM systems and support platforms Self-motivated and organized, capable of working independently in a remote setting Reliable high-speed internet and a quiet home workspace Perks & Benefits: 100% remote work with flexible scheduling Competitive hourly pay: $20 - $24 Paid training and ongoing professional development Flexible hours, including evening and weekend options Supportive and team-oriented company culture Opportunities for advancement within the support team

Description Client Support Specialist Arabic SpeakingWhat We're Looking For: Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together. What You'll Do: Manage a portfolio of Enterprise Premium Support clients Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed Responsible for overseeing the completion of the customer's scope of work Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support What You'll Bring: Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry Excellent written and verbal communication skills in English and Arabic. Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency) Strong analytical skills enabling effective problem-solving in business contexts Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset Experience with large-scale enterprise implementations, understanding associated challenges and requirements Proficient in Boolean logic and data structuring methodologies Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape TownOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job DescriptionDescription:We are hiring in the following states: AR, AZ, CA, CO, FL, GA, IA, IL, LA, MA, ME, MO, NC, NE, NV, OK, PA, SD, TN, TX, VA, WA, and WI This is a remote position. Candidates who meet the minimum qualifications will be required to complete a pre-interview. At Currance, we believe in recognizing the unique skills and experiences that each candidate brings to our team. Our overall compensation package is competitive and is determined by a combination of your experience in the industry and your knowledge of revenue cycle operations. We are committed to offering a rewarding environment that aligns with both individual contributions and our company goals. Benefits include paid time off, 401(k) plan, health insurance (medical, dental, and vision), life insurance, paid holidays, training and development opportunities, a focus on wellness and support for work-life balance, and more. Please note that we are looking for people who have hospital billing experience in collections and have some HB billing experience, in high dollar collections, adjustments and denials management. Job Overview The Coding Denial Resolution Specialist I plays a vital role in Operations, working remotely and responsible for clearly identifying, investigating, and resolving coding-related denials from payers. This position helps prevent lost reimbursements and supports denial prevention efforts. This role is responsible for timely, accurate, and thorough corrections and appeals for all assigned accounts, identifying the root causes of denials, and ensuring compliance with local, state, and federal regulations, as well as accrediting body guidelines. They are expected to resubmit corrected claims accurately, resolve coding denials effectively, and maximize client reimbursements by collaborating with internal and client teams. Job Duties and Responsibilities Execute tasks focused on revenue generation through account resolution for any company client. Review documentation to support or contest payer coding decisions for multiple facilities. Prepare clear, concise, and well-supported appeals where applicable, using all available documentation, coding guidelines, and regulatory references to defend billed claims and secure reimbursement on insurance accounts receivable. Investigate the root causes of denials and downgrades, as needed. Provide targeted training on coding practices to Currance team members, promoting accuracy, compliance, and efficiency in resolving coding-related issues. Participate in daily shift briefings and contribute actively. Resubmit corrected claims according to Federal, State, and payer-mandated guidelines. Research, analyze, and correct claim errors and rejections to ensure accurate resubmission and to avoid payer denials due to preventable errors. Escalate problematic accounts, recurring issues, or trends to Supervisor and recommend education or denial prevention measures to the client. Stay current on payer updates, process changes, and coding guidelines to maintain compliance with Federal, State, and payer requirements. Meet productivity standards while maintaining quality output. Communicate payer-specific issues to the team and management for timely resolution. Engage in continuous learning to remain up to date on coding and payer policies. Requirements: Performance Expectations Productivity: Achieve 100% of the project daily goal. Quality: Achieve 95% monthly quality assurance score. Other expectations: As outlined by the department. Qualifications High school diploma or equivalent (GED) required. Associate or bachelor's degree in healthcare management, Health Information Management/Technology (HIM/HIT) preferred. Current/active CCS or CPC certification required Minimum of 3 years' experience resolving payer denials and/or conducting coding audits. At least 3 years' experience in medical claim payments, follow-up, and appealing denials, with proven success resolving complex, high-value claims. Advanced knowledge of ICD-10, CPT/HCPCS, NCCI edits, DRG/APC assignment, payer policies, and reimbursement regulations. Strong negotiation, research, written communication, and problem-solving skills, with the ability defend coding-related positions. Experience correcting and resubmitting denied claims due to coding issues, including modifiers, revenue codes, bundling, and NPI discrepancies. Ability to research regulatory references (CMS, Medicaid, LCD/NCD guidelines) and apply them to appeals. Demonstrated ability to analyze denial trends and recommend process or coding improvements. Familiarity with compliance standards (OIG, CMS, HIPAA) related to coding and billing. Experience using EHR/EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms for billing and account resolution. Ability to collaborate effectively with other coders, clinicians, and account resolution specialists to resolve complex coding and reimbursement issues. Proficiency in Microsoft Office Suite, Teams, and various desktop applications. Knowledge, Skills, and Abilities Understanding of ICD-10 diagnosis and procedure codes, as well as CPT/HCPCS codes. Familiarity with regulations related to Healthcare Revenue Cycle administration. Skill in investigating medical accounts and resolving claims. Ability to validate payments and make informed decisions quickly. Capacity to learn and use collaboration and messaging tools effectively. Ability to maintain a positive attitude, pleasant demeanor, and act in the best interests of both the organization and the client. Competence in researching healthcare revenue cycle rules and regulations. Ability to maintain a positive attitude, pleasant demeanor, and act in the best interests of both the organization and the client. Professional commitment to the quality and timeliness of work. Capacity to achieve results with minimal supervision while balancing multiple priorities. Strong organizational skills with the ability to manage high-volume workloads and meet deadlines.

We're seeking a driven, people-focused individual to join a well-established organization that has supported families across North America for more than six decades. As our organization grows, we're adding new team members who are ready to learn, lead, and play an important role in serving our members. Role Overview Help members understand their benefit options in a clear, simple way Respond to inquiries and walk clients through their available programs Stay informed about updates to products, services, and coverage options Review choices with clients to ensure they select solutions that fit their needs and budget What You Bring Background in customer service, sales, or a related field is helpful Ability to create trust and build strong relationships Strong organizational skills and the ability to handle multiple tasks Professionalism, reliability, and a positive approach Confident verbal and written communication Who Thrives Here Someone ambitious and eager to grow A collaborative teammate who performs well in fast-paced environments A polished communicator who values quality and consistency What You'll Receive Comprehensive onboarding and ongoing mentorship Weekly earnings Bonus opportunities based on performance Long-term residual income potential Company-sponsored travel incentives Fully remote position If you're ready to build a meaningful career with long-term advancement opportunities, we encourage you to apply and discover what's possible.

Job DescriptionRemote Agent - Talent Find Professional Job Type: Independent Contractor (1099) About This Opportunity Many people want work that feels meaningful and gives them the freedom to build a better future. At Talent Find Professional, we help motivated individuals step into a role where they can do both. You bring the desire to grow. We provide the training, support, and simple system to follow. Your job is to guide clients through basic protection options so they can make confident decisions for their families. This is a fully remote role with clear expectations, straightforward processes, and room for long-term growth. What You'll Do Speak with clients who have requested information. Hold phone or virtual meetings to understand their needs. Present straightforward coverage options. Follow a step-by-step process to complete applications. Stay in touch with clients to ensure clarity and support. Join ongoing training to sharpen your skills. What You'll Need Clear communication and people skills. Self-motivated mindset and willingness to follow a system. Ability to learn new tools and work comfortably online. Coachable attitude. Must be able to obtain a state-issued license for this type of work. (We provide guidance on how to get licensed.) No previous experience required. Compensation Commission-based earning structure. Part-time participants often create additional income. Full-time participants may earn more depending on activity and results. This is a 1099 independent contractor role with no base pay. What We Provide Fully remote, flexible schedule. Simple process that helps you get started quickly. Training, mentorship, and support. Opportunities for advancement based on performance. Requirements Must be 18 or older and legally able to work in the United States. Must complete a background check for licensing. Valid government-issued ID. Ability to obtain the required license before working with clients. How to Apply If you're looking for clear direction, meaningful work, and a flexible path for growth, apply today. Our team will reach out with next steps.