Working as an Escalations Manager

There is more than meets the eye when it comes to being an Escalations Manager. For example, did you know that they make an average of $53.25 an hour? That's $110,761 a year!

What Does an Escalations Manager Do

When it comes to the most important skills required to be an Escalations Manager, we found that a lot of resumes listed 23.7% of Escalations Managers included Customer Service, while 9.0% of resumes included Technical Support, and 4.4% of resumes included Phone Calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the Escalations Manager job title. But what industry to start with? Most Escalations Managers actually find jobs in the Technology and Manufacturing industries.

Learn More About What an Escalations Manager Does

How To Become an Escalations Manager

If you're interested in becoming an Escalations Manager, one of the first things to consider is how much education you need. We've determined that 39.2% of Escalations Managers have a bachelor's degree. In terms of higher education levels, we found that 14.1% of Escalations Managers have master's degrees. Even though most Escalations Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an Escalations Manager. When we researched the most common majors for an Escalations Manager, we found that they most commonly earn Business degrees or Computer Science degrees. Other degrees that we often see on Escalations Manager resumes include Management degrees or Communication degrees.

You may find that experience in other jobs will help you become an Escalations Manager. In fact, many Escalations Manager jobs require experience in a role such as Customer Service Representative. Meanwhile, many Escalations Managers also have previous career experience in roles such as Cashier or Team Leader.

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Average Salary$110,761

Escalations Manager Jobs

Escalations Manager Career Paths

Top Careers Before Escalations Manager
Cashier7.2 %
Manager6.8 %
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Top Careers After Escalations Manager
Manager9.2 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Escalations Manager

Escalations Managers in America make an average salary of $110,761 per year or $53 per hour. The top 10 percent makes over $138,000 per year, while the bottom 10 percent under $88,000 per year.
Average Salary
$110,761

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Senior Escalations Manager
Senior Escalations Manager
Mobileiron, Inc.
Mobileiron, Inc.
06/06/2019
06/06/2019
$106,87706/06/2019
$106,877
Escalation Manager
Escalation Manager
Vmware, Inc.
Vmware, Inc.
06/05/2019
06/05/2019
$96,20006/05/2019
$96,200
Escalation Manager
Escalation Manager
Vmware, Inc.
Vmware, Inc.
03/27/2019
03/27/2019
$111,00003/27/2019
$111,000
Escalation Manager
Escalation Manager
Vmware, Inc.
Vmware, Inc.
02/20/2019
02/20/2019
$103,20002/20/2019
$103,200
Escalation Manager-Customer Success
Escalation Manager-Customer Success
AUTH0, Inc.
AUTH0, Inc.
02/06/2019
02/06/2019
$140,00002/06/2019
$140,000
See More Recent Salaries

Escalations Manager Demographics

Gender

Male

51.7 %

Female

43.3 %

Unknown

5.0 %
Ethnicity

White

61.4 %

Hispanic or Latino

16.1 %

Black or African American

12.1 %
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Foreign Languages Spoken

Spanish

68.2 %

French

13.6 %

Portuguese

4.5 %
Show More

Entry Level Jobs For Becoming An Escalations Manager

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Best States For an Escalations Manager

Some places are better than others when it comes to starting a career as an Escalations Manager. The best states for people in this position are Washington, Minnesota, Colorado, and Idaho. Escalations Managers make the most in Washington with an average salary of $133,084. Whereas in Minnesota and Colorado, they would average $130,702 and $130,610, respectively. While Escalations Managers would only make an average of $128,159 in Idaho, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Escalations Manager Jobs:
17
Highest 10% Earn:
$202,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Escalations Manager Jobs:
32
Highest 10% Earn:
$188,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Escalations Manager Jobs:
19
Highest 10% Earn:
$191,000
Location Quotient:
1.29
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Escalations Manager Employers

1. AT&T
4.7
Avg. Salary: 
$61,738
Escalations Managers Hired: 
64+
2. JPMorgan Chase
4.9
Avg. Salary: 
$75,304
Escalations Managers Hired: 
48+
3. HP
4.8
Avg. Salary: 
$88,383
Escalations Managers Hired: 
34+
4. Microsoft
4.9
Avg. Salary: 
$124,093
Escalations Managers Hired: 
27+
5. Sprint
4.4
Avg. Salary: 
$54,716
Escalations Managers Hired: 
26+
6. Citi
4.9
Avg. Salary: 
$73,912
Escalations Managers Hired: 
20+

Escalations Manager Videos

Recently Added Escalations Manager Jobs

Updated August 27, 2020