There is more than meets the eye when it comes to being an Escalations Manager. For example, did you know that they make an average of $53.25 an hour? That's $110,761 a year!
When it comes to the most important skills required to be an Escalations Manager, we found that a lot of resumes listed 23.7% of Escalations Managers included Customer Service, while 9.0% of resumes included Technical Support, and 4.4% of resumes included Phone Calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the Escalations Manager job title. But what industry to start with? Most Escalations Managers actually find jobs in the Technology and Manufacturing industries.
If you're interested in becoming an Escalations Manager, one of the first things to consider is how much education you need. We've determined that 39.2% of Escalations Managers have a bachelor's degree. In terms of higher education levels, we found that 14.1% of Escalations Managers have master's degrees. Even though most Escalations Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an Escalations Manager. When we researched the most common majors for an Escalations Manager, we found that they most commonly earn Business degrees or Computer Science degrees. Other degrees that we often see on Escalations Manager resumes include Management degrees or Communication degrees.
You may find that experience in other jobs will help you become an Escalations Manager. In fact, many Escalations Manager jobs require experience in a role such as Customer Service Representative. Meanwhile, many Escalations Managers also have previous career experience in roles such as Cashier or Team Leader.