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Escalations manager education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become an escalations manager. Escalations managers usually study business, computer science, or management. 57% of escalations managers hold a bachelor's degree, and 18% hold an associate degree. We analyzed 995 real escalations manager resumes to see exactly what escalations manager education sections show.

The most common colleges for escalations managers are the University of Phoenix and the University of Phoenix.

There are also many online escalations manager courses to help get the education required to be an escalations manager.

What education do you need to become an escalations manager?

What degree do you need to be an escalations manager?

The most common degree for escalations managers is bachelor's degree, with 57% of escalations managers earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 11%.
  • Bachelor's, 57%
  • Associate, 18%
  • High School Diploma, 11%
  • Master's, 7%
  • Other Degrees, 7%

What should I major in to become an escalations manager?

You should major in business to become an escalations manager. 39% of escalations managers major in business. Other common majors for an escalations manager include computer science and management.

Most common colleges for escalations managers

Escalations managers often get their degrees at University of Phoenix, DeVry University, and California State University - San Bernardino. Here are the most common colleges for escalations managers in the US based on their resumes.
Escalations manager common collegePercentages
University of Phoenix26.83%
DeVry University9.76%
California State University - San Bernardino6.50%
San Jose State University5.69%
Georgia State University4.88%

Best majors for escalations managers

Best colleges for escalations managers

The best colleges for escalations managers are Stanford University, Northwestern University, and University of Pennsylvania.

An escalations manager with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for escalations managers. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become escalations managers.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

2. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-state tuition

$14,760

Enrollment

31,451

5. Cornell University

Ithaca, NY • Private

In-state tuition

$55,188

Enrollment

15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-state tuition

$14,184

Enrollment

30,845

7. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

8. Western Carolina University

Cullowhee, NC • Private

In-state tuition

$3,926

Enrollment

9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-state tuition

$8,670

Enrollment

2,758

10. Pennsylvania State University

University Park, PA • Private

In-state tuition

$18,454

Enrollment

40,108

20 best online courses for escalations managers

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1. CVS Health Call Center Customer Service

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The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Introduction to Customer Service

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The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas...

3. Conflict Resolution and De-Escalation for Upset Customers

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4.4
(2,672)

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers...

4. IT & Technical Support Guide to Helpdesk, Desktop & Servers

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4.2
(1,138)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

5. Introduction to Technical Support

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Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...

6. Customer Service & Support For Customer Service Executives

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4.5
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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

7. Start Improving Customer Service

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4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

8. Customer Service, Customer Support, And Customer Experience

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4.6
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

9. Customer Service Training: Dealing with Difficult Customers

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4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

10. IT Support Technical Skills Helpdesk

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4.7
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Hands-on Technical skills for IT Support Learners...

11. Business Communication Skills: Handling Clients & Customers

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4.4
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Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

12. Customer Success Manager (CSM) Elite

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4.6
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Accelerate your Customer Success career with actionable strategies you can implement immediately...

13. Customer Service Foundation

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4.5
(290)

An introductory course about understanding the foundations of Customer Service...

14. Windows Privilege Escalation for OSCP & Beyond!

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4.8
(2,997)

Finding and exploiting Windows vulnerabilities and misconfigurations to gain an administrator shell...

15. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

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4.2
(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

16. Linux Privilege Escalation for OSCP & Beyond!

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4.7
(3,292)

Finding and exploiting Linux vulnerabilities and misconfigurations to gain a root shell...

17. Conflict Resolution in Leadership and Talent Management

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4.4
(338)

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with your team members/reports...

18. Getting Started with Call Center Training

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4.4
(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

19. Winning Communication Skills for Telephone, Conference Calls

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4.3
(2,677)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

20. Conflict Resolution for Co-Workers

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4.4
(266)

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with your co-workers, manager or peers...

Top 10 most affordable universities for escalations managers

The most affordable schools for escalations managers are Baruch College of the City University of New York, california state university - bakersfield, and university of florida.

If the best universities for escalations managers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for escalations managers.

1. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

2. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

3. University of Florida

Gainesville, FL • Private

In-state tuition

$6,381

Cost of attendance

21,034

4. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

5. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

6. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

7. Dickinson State University

Dickinson, ND • Private

In-state tuition

$6,768

Cost of attendance

15,506

8. Clayton State University

Morrow, GA • Private

In-state tuition

$5,419

Cost of attendance

17,697

9. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

10. SUNY Polytechnic Institute

Utica, NY • Private

In-state tuition

$8,238

Cost of attendance

21,567

Top 10 hardest universities to get into for escalations managers

The hardest universities for escalations managers to get into are Stanford University, Northwestern University, and University of Pennsylvania.

Some great schools for escalations managers are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for escalations managers based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

4. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

5. Cornell University

Ithaca, NY • Private

Admissions rate

11%

SAT average

1,471

6. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

7. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

8. University of California, Berkeley

Berkeley, CA • Private

Admissions rate

15%

SAT average

1,448

9. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

10. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

Top 10 easy-to-apply-to universities for escalations managers

The easiest schools for escalations managers to get into are D'Youville College, gwynedd mercy university, and mount saint mary's university.

Some schools are much easier to get into. If you want to start your career as an escalations manager without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for escalations managers.

1. D'Youville College

Buffalo, NY • Private

Admissions rate

100%

SAT average

1,072

2. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

3. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions rate

84%

SAT average

1,031

4. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

5. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

6. Life University

Marietta, GA • Private

Admissions rate

94%

SAT average

979

7. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions rate

96%

SAT average

1,139

8. Presentation College

Aberdeen, SD • Private

Admissions rate

97%

SAT average

1,050

9. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

10. Fresno Pacific University

Fresno, CA • Private

Admissions rate

85%

SAT average

1,053

Average escalations manager salary by education level

Escalations managers with a Doctorate degree earn more than those without, at $124,499 annually. With a Master's degree, escalations managers earn a median annual income of $118,125 compared to $107,501 for escalations managers with an Bachelor's degree.
Escalations manager education levelEscalations manager salary
Master's Degree$118,125
High School Diploma or Less$94,853
Bachelor's Degree$107,501
Doctorate Degree$124,499
Some College/ Associate Degree$97,405

Escalations manager education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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