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There are several educational requirements to become an escalations manager. Escalations managers usually study business, computer science, or management. 57% of escalations managers hold a bachelor's degree, and 18% hold an associate degree. We analyzed 995 real escalations manager resumes to see exactly what escalations manager education sections show.
The most common colleges for escalations managers are the University of Phoenix and the University of Phoenix.
There are also many online escalations manager courses to help get the education required to be an escalations manager.
| Escalations manager common college | Percentages |
|---|---|
| University of Phoenix | 26.83% |
| DeVry University | 9.76% |
| California State University - San Bernardino | 6.50% |
| San Jose State University | 5.69% |
| Georgia State University | 4.88% |
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 39.2% |
| 2 | Computer Science | 9.4% |
| 3 | Management | 5.5% |
| 4 | Communication | 5.0% |
| 5 | Computer Information Systems | 4.7% |
The best colleges for escalations managers are Stanford University, Northwestern University, and University of Pennsylvania.
An escalations manager with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for escalations managers. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become escalations managers.
Bakersfield, CA • Private
In-state tuition
$7,309
Enrollment
9,142
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
Minneapolis, MN • Private
In-state tuition
$14,760
Enrollment
31,451
Ithaca, NY • Private
In-state tuition
$55,188
Enrollment
15,105
Berkeley, CA • Private
In-state tuition
$14,184
Enrollment
30,845
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
Cullowhee, NC • Private
In-state tuition
$3,926
Enrollment
9,835
Morrisville, NY • Private
In-state tuition
$8,670
Enrollment
2,758
University Park, PA • Private
In-state tuition
$18,454
Enrollment
40,108
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The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas...
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The most affordable schools for escalations managers are Baruch College of the City University of New York, california state university - bakersfield, and university of florida.
If the best universities for escalations managers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for escalations managers.
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
Gainesville, FL • Private
In-state tuition
$6,381
Cost of attendance
21,034
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
Mayaguez, PR • Private
In-state tuition
$4,094
Cost of attendance
14,302
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
Dickinson, ND • Private
In-state tuition
$6,768
Cost of attendance
15,506
Morrow, GA • Private
In-state tuition
$5,419
Cost of attendance
17,697
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
Utica, NY • Private
In-state tuition
$8,238
Cost of attendance
21,567
The hardest universities for escalations managers to get into are Stanford University, Northwestern University, and University of Pennsylvania.
Some great schools for escalations managers are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for escalations managers based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
Ithaca, NY • Private
Admissions rate
11%
SAT average
1,471
New York, NY • Private
Admissions rate
20%
SAT average
1,419
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
Berkeley, CA • Private
Admissions rate
15%
SAT average
1,448
Nashville, TN • Private
Admissions rate
10%
SAT average
1,514
Washington, DC • Private
Admissions rate
42%
SAT average
1,380
The easiest schools for escalations managers to get into are D'Youville College, gwynedd mercy university, and mount saint mary's university.
Some schools are much easier to get into. If you want to start your career as an escalations manager without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for escalations managers.
Buffalo, NY • Private
Admissions rate
100%
SAT average
1,072
Gwynedd Valley, PA • Private
Admissions rate
92%
SAT average
1,031
Los Angeles, CA • Private
Admissions rate
84%
SAT average
1,031
Lodi, NJ • Private
Admissions rate
81%
SAT average
999
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
Marietta, GA • Private
Admissions rate
94%
SAT average
979
Klamath Falls, OR • Private
Admissions rate
96%
SAT average
1,139
Aberdeen, SD • Private
Admissions rate
97%
SAT average
1,050
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
Fresno, CA • Private
Admissions rate
85%
SAT average
1,053
| Escalations manager education level | Escalations manager salary |
|---|---|
| Master's Degree | $118,125 |
| High School Diploma or Less | $94,853 |
| Bachelor's Degree | $107,501 |
| Doctorate Degree | $124,499 |
| Some College/ Associate Degree | $97,405 |