Escalations Manager remote jobs

Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an additional $5/hr from April 9-15 for all hours worked Fast 24 hour Certification³ As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything. Get paid $18.50 per hour¹ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³ $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify Certification takes place over 3 days Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴ Minimum 25 hours per week required, want to work more? Go for it!¹ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following: This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

Why work with us Arsenault is a successful and growing startup thats been in the blockchain space since 2013 thats raised over $30m with an app with hundreds of thousands of users thats growing exponentially month after month on a global scale. Were looking for a kick-ass Customer Care Manager to help us take things to the next level to take on Rakuten and Honey. Arsenault is all about changing the way people all around the world earn and spend with one central idea: earn from anywhere, at any time, from any device. Our shopping app Arsenault, encourages active participation with the STMX token community. For the first time, payments can now be made globally accessible and efficient. Blockchain enables micro-transactions to be carried out in an efficient manner. The automation of enforcing the terms of the engagement and payment to participants with little to no human intervention provides an efficient system for reducing fees and accelerating turnaround times. Requirements What youll do: Lead your team to deliver an outstanding customer experience through email, telegram and twitter support. Serve as an escalation point for high priority request or complex investigations or ideally automate yourself away from this work. Create processes, hiring plans and automations to scale yourself and your team. Build support processes with various other departments such as Operations, Compliance, Product, Engineering and Marketing. Advocate for our customers finding real long-terms solutions. Create effective customer service training systems, and customer facing tutorials. Supervise day-to-day operations in the customer care department as well as respond to customer issues in a timely manner when the team is overloaded. QA your teams work every week so everyone can learn from their mistakes and grow. Its not about the destination its about the journey! Develop customer satisfaction goals and service statistics for you and the team to meet on a steady basis. Manage the approved budget of the customer care department. Stay informed on the latest industry techniques and methods. What were looking for: 5+ years of managing customer care teams for a fintech or neo-bank Security and privacy focused Fluent in English written and verbal Be empathetic and understanding, go above and beyond to solve customer problems Tech savvy, comfortable learning new tools and platforms Experience with Zendesk or other CS management tools Experience owning customer care training systems or other key projects where you were the stakeholder Bonus points: Interested about blockchain/cryptocurrency Benefits Competitive salary, attractive equity position, and semi-annual token bonuses. Ownership of a critical company function 99% remote work with periodic in-person meetings

This professional will be a core member of Investure's Investment Team focusing on Manager Selection and will work to identify, evaluate, select, structure, and monitor investments globally across a range of asset classes and opportunity sets focusing on public market strategies. Investure operates with a long-term, ownership-oriented, fundamental investment philosophy, and this person will contribute to the execution of that philosophy through a combination of (i) creating and sourcing investment opportunities, (ii) underwriting and executing due diligence, (iii) monitoring existing investments and portfolio exposures, and (iv) contributing across the functions of the investment team and the organization. Candidates must be innately curious, self-catalyzing, and open-minded. The ideal candidate will demonstrate a strong work ethic, a passion for investing, the ability to execute with a balance of creativity and discipline, and the ability to lead and network effectively. Cultural fit, humility, and maturity are imperative. This professional must be able to travel frequently even on short notice. The position is based in-office with a remote option on Fridays and during the summer a remote option for Thursdays and Fridays. Investure will not sponsor H-1B or other employment-related visas for this position. The Company Based in Charlottesville, Virginia, Investure was founded in 2003 to serve as the outsourced investment office to a select number of non-profit endowments and private foundations. Managing assets of approximately $19 billion as of June 2025, Investure is responsible for portfolio management, asset allocation, and manager selection investing across a number of asset classes, including fixed income and credit, global public equities, alternative investments (e.g., hedge funds, private equity, venture), and real assets. Investure has a fast-paced culture where there is a vast opportunity for learning and strong expectation of teamwork, collegiality, and integrity. We are a mission-driven organization that values continuous improvement, excellence, and employee engagement. Essential Functions Responsibilities of the role include, but are not limited to: Source and maintain investment manager relationships and identify/create investment opportunities: Build relationships outside Investure's current network, especially in a variety of public market strategies; Identify and study areas of potential opportunity and/or market turbulence; Track and build relationships with managers and comparable organizations previously identified. Diligence investment managers and opportunities: Independently analyze markets, investment strategies, and potential investment ideas; Lead an investment idea from sourcing through closing and ultimate realization; Develop and communicate investment thesis tenets, key risks, and underpinning analyses; Vet a manager's investment process and key employees; Analyze and decompose prior returns and track record; Complete diligence calls and meetings; Structure, model, evaluate, and negotiate term, fee, governance, and liquidity structures and/or changes in investment terms; Review and record all due diligence materials; Formulate and present investment ideas and analysis to the Investment Team and co-CIOs; Write investment memorandum for internal and external distribution. Portfolio Monitoring and Reporting: Track and evaluate significant portfolio developments and evolution; Monitor and engage with existing investment partnerships; Collaborate with operations and legal teams to evaluate and process legal amendments; Contribute to the development of client analyses, communications, and presentations as necessary; Assist with ad hoc investment research and investment-related projects, as needed. Extensive travel is required. Responsibilities and title will ultimately be commensurate with the professional's experience and demonstrated faculties and judgment. Education, Experience & Skills Bachelor's degree required; 3 to 5+ years of finance or investment experience required, including due diligence and underwriting experience; Familiarity with investment legal documentation and negotiations; Excellent quantitative aptitude and the ability to think abstractly; Able to handle confidential and sensitive information with a high degree of professionalism; Able to lead or support an investment process from start to finish; Experience collaborating in a multi-disciplinary, diverse and dynamic team. Guiding Principles Integrity: Demonstrates unquestioned ethics and credibility. Strives to exemplify the highest ethical standards in both work and personal lives. Excellence: Has exceptional work ethic. Works both hard and smart. Demonstrates continuous self-evaluation of successes and failures. Service: Puts others first. Illustrates mission-driven outlook and approach. Stewardship: Puts long-term interests above short-term goals. Focuses on the greater good. People: Demonstrates passion and excellent judgment. Treats others with respect, helps when and how needed, and is respectful of the needs of others. Teamwork: Takes a collaborative and selfless approach. Operates under the “Golden Rule”. Humility: Comfortable with being wrong. Seeks to learn from mistakes. Willing to do anything necessary to get the job done. Treats all as equals. Position Based Competencies Accuracy: Identifies and corrects mistakes; does not repeat past mistakes; demonstrates strong attention to detail. Problem Solving: Strong analytical skills with the ability to make recommendations and problem solve with sound judgment. Adaptability: Self-starter with the ability to nimbly manage competing priorities; effectively and positively embraces and manages change. Doesn't require constant direction. Relationship Management: Ability to establish strong rapport across all levels and manage enterprise-level relationships. Process Management: Driven by results but focused on improving processes and efficiency. Team Orientation: Comfortable taking direction or taking the lead; receptive to feedback. Communication: Demonstrates clear, thoughtful, and thorough verbal and written skills; professional and diplomatic demeanor. To apply for this position, interested parties should visit our website: **************************

Beatrice Loving Heart is currently seeking a qualified experienced Supervisors for the position of Team Manager. The Team Manager will assist our clients in the state of Maryland. This position is fully remote and training will be provided through Zoom during the COVID-19 crisis. Here is what you can expect as a Team Manager --- Quarterly performance bonus! Competitive pay, including mileage reimbursement! Extensive benefits, including gym membership discounts at major gyms including LA Fitness and Planet Fitness, excellent recreational discounts across Maryland (including, but not limited to, movie theaters and amusement parks), paid vacation, and sick leave accrual including paid holidays. Employer-paid training. Employer-provided laptop and cell phone, and printer! Employment Security Offer Letter Agreement with annual performance-based bonus and pay raise! The Team Manager works interdependently with the assigned team to maximize quality outcomes for individuals. While this is not a Social Work position, our Team Managers perform some of the same tasks as Social Workers. Tasks similar to those performed by a Social Worker may include assessing clients' needs, situations, strengths, and support networks to determine their goals. The Team Manager serves as the primary point of contact with clients. Perspective employees receive on-site training. Responsibility includes performing on-site visits, information gathering, monitoring of plans of service, and completing telephonic care coordination with participants. The requirements listed below are representative of the knowledge, skills, and abilities required. Essential Responsibilities: Ensure that Team Members are performing at an optimal level Coordinate and work with the Training Team to facilitate the training of new hires Evaluate the client's capacities to assist in the development of plans of service for coordination services. The qualified applicant will be able to promote positive health behaviors to support optimal health and well-being. Ability to Telework from home. Must have high-speed Internet connection and familiarity with Microsoft Office Suite (Word, Excel, Access, and Outlook) databases. Establish telephone contact with all clients, family members, and caregivers to assist with the coordination of services while monitoring the existing plans of service. Willingness to provide on-site visits to Individuals and coordinate a person-centered Plan of Service The qualified applicant will be able to gather information to assist in the development of plans of service provided to clients. The qualified candidate will be able to manage multiple priorities and tasks with the flexibility to improve services rendered to clients. Uphold the organization s contractual billing guidelines when documenting activities in the system. Collaborate with Social Workers, Registered Nurses, and others to assist Individuals with complex medical/psychological needs. Educate clients on what self-direction is, its philosophy, and purpose, and assist with accessing resources. Implement critical thinking in assessing and resolving complex client-related crises. Assist clients with transitions from nursing or assisted living facilities to independence within the community. Access internal and external resources for clients and collaborate with local community agencies and providers to achieve optimal client-desired outcome measures. Qualifications: The candidate will possess a Master s degree in health/human services or related fields (psychology, sociology, counseling, physical therapy, social work, and any relevant field). Minimum of three years experience in case management. Must possess oral and written communication skills. Ability to conduct research on a computer and other sources. Ability to use Microsoft Office, Excel, and PowerPoint. Ability to write routine reports and correspondence. Ability to communicate effectively with individuals with varied cognitive abilities to establish professional relationships. Ability to read and interpret documents such as employment paperwork, assessment reports, and procedure manuals. Must possess a valid Maryland driver's license and reliable transportation. Ability to work with little to no supervision, manage own schedule, prioritize and perform multiple tasks effectively. In addition to the above qualifications, the case manager must demonstrate: * The ability to adapt to the organization policy and procedural changes Commitment to uphold the core values and mission of Beatrice Loving Heart and its dedication to those we serve. Honesty and integrity in all aspects of day-to-day activities. Benefits: Health Insurance with Vision and Dental option 401 (k) Retirement Plan Option Employee Assistance Program State-wide Recreational Discount Paid Personal Time Off Company Paid Holidays Mileage Reimbursement ** And much more** *

UWorld is seeking a Psychology and Sociology Team Manager to join our growing organization. In this position, the Curriculum Manager will lead a team of fellow behavioral sciences experts and contribute to our web-based MCAT Psychology/Sociology and AP Psychology Question Banks. This is a great opportunity to partner with some of the brightest minds in education. UWorld is a highly collaborative, creative, and employee-centric environment that provides long-term career opportunities to educators who are passionate about teaching the next generation of professionals from all disciplines. Call us geeks. Call us nerds. But make no mistake, UWorld's goal is to be the company people call on to help "make the really hard things easy to understand." Minimum education required: Master's Degree or higher in Neuroscience, General Psychology, Clinical Psychology, or other related Behavioral Science discipline Experience or background in a clinical setting is a plus PhD is a plus Minimum experience required: 5+ years of leadership experience in a related Behavioral Science discipline 5+ years of experience teaching at the undergraduate level 2+ years creating educational materials in a corporate or academic setting Required skills: Passion for education and learning Effective problem-solving skills and acute attention to detail Excellent verbal and written communication skills Ability to think strategically and analytically and execute conceptual ideas into a finished product while meeting deadlines Proven history of working independently while leading within a team environment Ability to communicate in a professional, constructive, and tactful manner with both leadership and fellow team members Proficiency in using data and technology to improve a team's operational efficiency Ability to present our product and champion UWorld at public events (eg, conferences, high schools/universities) and web-based meetings Job responsibilities: Reports to the Director of Pre-Health Education Creates a supportive and collaborative team environment Empowers team members from all backgrounds with the skills and mentorship they need to perform optimally Identifies, communicates, and quickly reports issues or events within the team Motivates employees to perform at their best and work towards goals as effectively as possible Engages in conflict resolution measures with employees Conducts regular and annual performance reviews with employees Assesses/reviews specific content created by the writing team, pinpoints content areas that need improvement, and ensures content adheres to UWorld standards of quality and style Works with illustration and Department Director to efficiently high-quality educational images that adhere to the UWorld standard Generates hiring samples, assesses new applicants, provides hiring recommendations, and carries out job interviews Trains new staff and creates and monitors individualized development/training plans Oversees the day-to-day operations of team members and of the team (maintaining and reviewing production calendars, assessing editing/illustration delivery timelines, delegating tasks to team members) Works with Department Director and support teams to troubleshoot and resolve any issues related to software and day to day processes Interfaces with sales and marketing to provide necessary expertise for key projects Benefits Compensation and Benefits Competitive compensation (contingent on experience) Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time A generous paid holiday schedule that includes the entire week of Christmas Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance) 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment) Annual professional and career development opportunities available Relaxed work environment that offers flexibility to work remotely 1 day per week Social Committee that offers an inclusive environment to get to know coworkers in a fun way Daily on-site group fitness classes At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

Job Title: Remote Customer Satisfaction Manager Hourly Pay: $22 -$26/hour We are looking for a proactive and customer-focused Customer Satisfaction Manager to join our remote team. In this role, you'll play a key part in ensuring our clients consistently receive exceptional service. You'll be responsible for monitoring satisfaction levels, addressing client concerns, and leading efforts to continuously improve the overall customer experience. Job Responsibilities: Monitor and enhance customer satisfaction across all service touchpoints Address customer complaints promptly and ensure effective resolution Conduct surveys and analyze feedback to identify trends and improvement areas Prepare reports on satisfaction metrics and present actionable insights to leadership Collaborate with customer support, sales, and product teams to elevate service quality Develop and implement initiatives that improve the customer experience Qualifications: Excellent communication, conflict resolution, and problem-solving skills Experience in customer service, satisfaction management, or related fields Strong analytical abilities to interpret customer feedback and performance data Proficiency with customer service platforms, CRM systems, and survey tools Highly organized with the ability to manage multiple priorities Reliable high-speed internet and a quiet, professional home workspace Perks & Benefits: 100% remote work with flexible hours Competitive hourly pay: $22 - $26 Paid training and opportunities for professional development Option to work evenings or weekends to suit your schedule Positive and supportive team culture Clear path for career growth in customer service leadership

About the Role As a Customer Escalation Manager, you will act as the quarterback for de-escalating high-risk accounts, owning the path-to-green for critical situations. You are a skilled communicator who thrives at navigating complex customer challenges, influencing cross-functional teams, and restoring customer confidence. You bring a strong customer-first mindset, the ability to untangle technical and relationship issues, and the confidence to drive action across Customer Success, Product, Engineering, and Support. Your leadership and organizational skills will ensure that escalations are handled with urgency, transparency, and accountability. You have deep experience working with tier 1 cybersecurity organizations, with a history of holding hands-on roles such as Technical Account Manager, Sales Engineer, or Support Engineer in enterprise SaaS or cybersecurity environments. This background enables you to navigate complex technical issues and customer relationships effectively. Must Haves 5-7 years of customer-facing experience in a technical role (TAM, SE, Support, or related enterprise SaaS roles) with a proven track record in managing escalations Demonstrated success in leading de-escalations for complex, strategic customers Strong understanding of customer lifecycle, support workflows, and escalation management best practices Excellent verbal and written communication skills, including executive-level communication with customers and internal stakeholders Ability to remain calm, credible, and strategic under pressure Strong organizational skills with the ability to prioritize multiple high-stakes issues simultaneously Experience collaborating with cross-functional teams including Engineering, TAMs, Product, Support, and Sales Empathy-driven, customer-first orientation with a bias for action Experience in Cybersecurity is required Nice to Have Experience in Email Security What You Will Do Act as the primary quarterback for red/yellow account escalations, driving alignment on the path-to-green and ensuring resolution Develop a deep understanding of the customer's relationship, complaints, and business context to influence the right plays internally Lead structured de-escalation plans, assigning responsibilities across CSMs, TAMs, Engineering, and Product, and tracking follow-through to closure Own communication with executives (both customer and internal) during critical escalations, ensuring transparency, accountability, and trust Maintain visibility into all critical account escalations and provide regular reporting to leadership Proactively identify systemic risks by analyzing escalation patterns and partnering with CS Ops to implement improvements Collaborate with the Director of TAM and CS/R&D/Support leadership to scale escalation processes and establish a repeatable Critical Account Program Contribute to post-escalation reviews and retrospectives to improve playbooks and prevent recurrence Serve as a trusted partner to CSMs and TAMs, coaching them on escalation handling and customer confidence restoration Proven project management skills, with the ability to structure complex issues, manage timelines, track deliverables, and drive accountability across teams #LI-ME1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$127,500-$150,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It's Joyful Headless™, and it changes everything. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays Personal development fund for courses, books, conferences, and material VSOP (Virtual Stock Option Plan) The annual international team-building trip, quarterly and monthly online get-togethers As a fully remote company, with work-life balance at its core, you'll enjoy flexible schedules An international team that loves to have fun at work and works hard together to accomplish shared goals Job Summary We are looking for a motivated and supportive Backend Engineering Team Manager to guide and mentor a team of engineers. As an integral member of our engineering department, you will contribute to developing our industry-leading products by driving smooth project execution, people growth, and hiring efforts. You will also play a pivotal role in talent development, building a diverse and dynamic team that thrives on collaboration and innovation. Collaborating closely with Product and Design, you will support the execution of our product roadmap and ensure smooth delivery of commitments. If you are an experienced engineering manager with a backend background and a passion for enabling engineers to succeed, we invite you to join our growing team and contribute to the success of Storyblok as we pioneer the future of content management. Responsibilities Lead and support a team of backend engineers with a focus on delivery, people development, and process improvement. Partner with the Senior Backend Engineering Manager to align execution with team vision and strategy. Mentor and guide team members in their professional development, while promoting a culture of active coaching within the team. Support engineers in making technical decisions while ensuring processes and delivery run effectively. Establish delivery estimates, monitor progress, and help the team overcome obstacles and resolve blockers. Collaborate with Product and Design to ensure roadmap commitments are delivered iteratively and with customer focus. Own recruitment, hiring, and onboarding processes to strengthen and grow the team. Facilitate regular one-on-one meetings to set goals, evaluate performance, and provide continuous feedback. Foster a culture of documentation, knowledge sharing, and open communication. Cultivate empathy and openness towards team members from diverse backgrounds, and promote a positive workplace culture. Contribute to improving processes in a remote-first, globally distributed environment. Education & Qualifications 7+ years of relevant experience in advanced software development, including 2+ years of engineering leadership. Bachelor's or Master's degree in Computer Science or a related field. Solid backend development background (e.g., Ruby, Python), with enough technical depth to support engineers and understand challenges. Strong understanding of databases (PostgreSQL preferred), caching systems (Redis, Memcached), and background processing (e.g., Sidekiq). Familiarity with software engineering fundamentals, best practices, and problem-solving, with the ability to guide mid-level and senior engineers. Familiarity with testing strategies and CI/CD pipelines, focusing on maintainability and code quality. Understanding of scalability, reliability, observability, and security principles. Awareness of incident response practices. Proven ability to lead teams in execution - guiding engineers, resolving blockers, and ensuring delivery commitments are met. Strong communication, organizational, and stakeholder management skills, with a focus on collaboration across Product, Design, and Engineering. Confident, detail-oriented, and highly motivated to contribute to the organization's growth as part of a high-performing team. MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Storyblok co-working space GENERAL TERMS Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here . All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending *****************. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com). Here is a sneak peek of Storyblok's Visual Editor If you need an accommodation for any part of the application process, please email ********************************

Become a valued member of the distinguished team at Thermo Fisher Scientific Inc.! We are in search of a Senior/Principal Clinical Team Manager to elevate our research pursuits to greater heights. This role provides a chance to engage in innovative projects that will profoundly shape global healthcare. Our Project Delivery team directs, coordinates and leads the technical and operational aspects of projects, securing the successful completion of clinical trials. The team is therapeutically aligned to respond better to our customer needs. The therapeutic scope includes the following therapeutic areas/indications: Ovarian, Sickle Cell, Non-Hodgkins Lymphoma, Multiple Myeloma, Glioma, Head and Neck, Pancreas, Prostate, Non-Small Cell Lung, Breast, Colorectal, Radiopharmaceutical, Cell and Gene Therapy, and/or CART-T. As a Clinical Team Manager (CTM), you combine deep knowledge, therapeutic expertise, and robust tools to help our clients deliver life-changing therapies to market. You take ownership, anticipate problems, find solutions and deliver results. You take ownership, anticipate problems, find solutions and deliver results; coordinating the activities of Clinical Management members which are allocated to a project on a Regional or Country basis. You will work in partnership with the Project Manager to ensure the necessary training, tracking and quality systems are in place for the clinical management team and be primarily responsible for the clinical deliverables of the Project within agreed timelines and budget. Clinical Team Managers provide contact and support to the project sponsor for all clinical aspects. Summarized Purpose: Accountable for achieving the final clinical deliverable (usually clean data from evaluable patients as specified in the study protocol) within the time period specified in the contract with the customer. Interprets data on complex issues and makes good business decisions with support from line management. Works to ensure that all clinical deliverables meet the customer's time/quality/cost expectations. Maintains profitability by ensuring clinical activity is conducted within contract scope, through efficient management of the clinical team. Typically works independently on projects of moderate to high complexity and may assume regional lead or Clinical Study Manager responsibilities. Essential Functions: Leads all clinical operational and quality aspects of allocated studies, of moderate to high complexity, in compliance with ICH GCP. In accordance to project specific requirements, may assume Lead CTM responsibilities on regional level, Clinical Study Manager (CSM) responsibilities or take on additional responsibilities; e.g. process improvements, lead complex programs, have wider management or project coordination responsibilities. Develops clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan. Contributes to the development of the Master Action Plan (MAP) for providing clinical related documents. Ensures timely set up, organization, content and quality of the relevant sections of the Trial Master File (local and central). May participate in the design and development of CRFs, CRF guidelines, patient informed consent templates and other protocol specific documents as required. Collaborates with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings. Collaborates with the clinical team and other departments as needed to meet deliverables of the project. Regularly communicates with the team and leads team meetings to ensure that timelines, resources, interactions, and quality are maintained. Responsible for the implementation and training of standardized clinical monitoring processes within the study and according to corporate standard policies. Responsible for the timely archiving of documents and study materials for the department. Ensures achievement of the final clinical deliverable within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager, regularly reviewing projects using tracking and management tools, implementing recovery actions, reviewing monitoring visit reports, and leading CRF collection and query resolution. Continuously monitors clinical trials to assess performance and ensure contractual obligations are met. May routinely conduct Accompanied Field Visits (AFVs) and be accountable for project financials. Communicates with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues. May coordinate all start-up activities and ensures that essential document quality meets the expectation of Regulatory Compliance Review. Ensures timely regulatory submissions (if appropriate) are addressed. Reviews and follows up on all questions raised by ethics committees. Responsibilities may vary based on project timelines. Provides input into preparation of forecast estimates for clinical activities. Responsible for clinical resource management, assignment, delegation of clinical responsibilities and identification of additional resource requirements. Key Responsibilities: Lead clinical teams: Successfully implement and manage clinical aspects of the trial from launch to closeout. Collaborate with cross-functional teams: Work closely with other departments to ensure flawless execution of research protocols. Ensure regulatory compliance: Strictly adhere to all regulatory requirements and guidelines to maintain the integrity of our research. Develop and optimize protocols: Determine the best methodologies to achieve research objectives efficiently. Mentor and train junior staff: Foster a collaborative and inclusive environment by guiding and supporting team members Education and Experience: Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years). In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Preferred Experience and Education: Proven experience: Minimum of 8 years in clinical research, with a track record of leading global clinical teams on hematology and oncology clinical trials. Preferred therapeutic areas and indications are: Ovarian, Sickle Cell, Non-Hodgkins Lymphoma, Multiple Myeloma, Glioma, Head and Neck, Pancreas, Prostate, Non-Small Cell Lung, Breast, Colorectal, Radiopharmaceutical, Cell and Gene Therapy, and/or CART-T. Educational background: Advanced degree or equivalent experience in life sciences, medicine, or a related field. Remarkable problem-solving abilities: Capacity to predict challenges and devise creative solutions. Strong communication abilities: Capacity to communicate intricate information in a clear and impactful manner to clients and collaborators. Strong organizational abilities: Capable of managing multiple projects and priorities simultaneously. Knowledge, Skills and Abilities: Strong leadership skills, effective at mentoring and training, and capable of motivating and integrating teams. Strong planning and organizational skills to enable effective prioritization of workload and workload of team members. Strong interpersonal and problem-solving skills to enable working in a multicultural matrix organization. Solid understanding of change management principles Comprehensive understanding of the practices, processes, and requirements of clinical monitoring. Strong judgment, decision making, escalation, and risk management skills. Effective oral and written communication skills, including English language proficiency. Capable of evaluating own and team members workload against project budget and adjust resources accordingly. Strong financial competence and knowledge of budgeting, forecasting and fiscal management. Strong attention to detail. In-depth understanding of relevant regulations e.g. ICH/GCP, FDA guidelines, etc. Strong computer skills to effectively use automated systems and computerized applications such as Outlook, Excel, Word, etc. Capable of independently leading clinical only studies. Working Environment: PPD, a part of Thermo Fisher Scientific, values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Able to work in non-traditional work environments. Able to use and learn standard office equipment and technology with proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. May have exposure to potentially hazardous elements typically found in healthcare or laboratory environments. This role requires independent travel up to 20%, inclusive of traveling in automobiles, airplanes, and trains. Join us and contribute to our mission of making the world healthier, cleaner, and safer! Our 4i Values: Integrity - Innovation - Intensity - Involvement If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, submit your application - we'd love to hear from you!

Job Description . First Due, an industry-leading public safety SaaS company, is seeking an experienced, data-driven, and operationally minded leader to serve as the Implementation Product Specialist (IPS) Reporting Team Manager. This new leadership role will oversee two critical functions within the Professional Services organization: IPS - Reporting (4 direct individual contributor direct reports) and IPS - Training group(Team Lead + 3 Training Specialists). The IPS Training group is responsible for training module configuration and alignment with our various LMS partners. The Manager will ensure standardization, quality, and efficiency in how First Due delivers reporting configurations, analytics, and training experiences across the customer onboarding lifecycle. Key Responsibilities Team Leadership & People Management Lead and develop a blended team of IPS Reporting Specialists and IPS Training Specialists, including one Team Lead. Establish clear role expectations, KPIs, performance standards, and career pathways; manage performance and career growth for direct reports Coach and mentor specialists in SQL, data modeling, reporting best practices, compliance-driven workflows, and adult-learning strategies. Partner with the Director of IPS to build scalable team structures aligned with customer cohort growth. Reporting Program Management Oversee all customer-facing reporting work, including configuration, dashboard creation, advanced SQL query development, and complex analytics builds. Standardize repeatable reporting playbooks and templates. Ensure reporting deliverables align with compliance requirements. Track team workload and reporting trends to optimize resource allocation. Training Program Oversight Oversee the IPS Training Team, responsible for delivering customer training on all First Due module implementations Ensure high-quality, consistent training experiences across all delivery channels. Partner cross-functionally to align training curricula with product roadmap updates. Implement metrics to measure training effectiveness and adoption. Operational Excellence & Standardization Create unified processes across reporting and training teams, working closely with other IPS and implementation teams to ensure standardization and consistency in employee experience. Develop SOPs, documentation, and internal knowledge resources to help other teams and customers understand training and reporting resources and processes. Align reporting and training milestones with implementation timelines, working closely with implementation leaders to ensure successful, on-time project delivery. Cross-Functional Collaboration Partner with Implementation Product Managers to scope and prioritize reporting and training. Collaborate with Product and Engineering to influence product enhancements related to the Training and Reporting modules. Work with the Technical Services team to manage complex imports and SQL-heavy configurations. Support Customer Success with clean post-go-live handoffs where Training and Reporting is a part of the implementation. Leadership in AI-Driven Delivery Contribute to First Due's AI-enabled onboarding experiences. Identify automation opportunities to reduce manual work and accelerate value. Metrics & Performance Management Build KPIs for reporting and training teams. Develop dashboards for tracking workload, capacity, and quality. Forecast staffing needs based on pipeline and cohort demand. Qualifications & Experience Required 4+ years in Professional Services, Implementation, Reporting/Analytics, or customer-facing technical roles, ideally for govtech or public safety software 2+ years of people management experience, ideally in a remote-first workforce. Strong SQL expertise. Experience overseeing training or enablement functions for a software organization Deep understanding of Fire/EMS operations or public safety software. Strong communication and project management skills. Preferred Experience scaling teams in high-growth SaaS company Familiarity with instructional design. Experience building SOPs and structured delivery processes. Core Competencies Data-driven decision making Operational rigor Strong cross-functional leadership Customer-first mindset Ability to thrive in fast-paced environments Excellent coaching skills High ownership We welcome a diverse workforce! If you don't fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply. All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to *******************. Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit **************** to learn more. If you are a resident of a state requiring wage transparency, please reach out to ******************* for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. About First Due First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry through next-generation technology and innovation. Locality Media LLC First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. When you apply for a role at Locality Media, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here.

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options-whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel. Why Join Us Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there's no better time to join our dynamic, growth-stage organization. Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. Funding and Stability: Our $60 million Series A funding was just the start-we're poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. About the Role Title: Escalations Manager Reports to: Sr. Manager of Logistics & Customer Service Location: Remote Schedule: 12:00PM-9:00PM EST (First Month Training Schedule 9:00AM-6:00PM EST) CharterUP is seeking an Escalations Manager to oversee a team of escalations and complaints specialists, manage their performance, and ensure the timely resolution of complex and high priority customer issues. They also play a key role in process improvement, training, and coordination with other departments. This role involves managing a team, setting performance goals, overseeing operations and escalations management. The Escalations Manager plays a crucial role in ensuring customer satisfaction, maintaining SLA compliance, and fostering a culture of continuous improvement and customer-first mentality within the team and across the organization. The role reports to the Sr. Manager of Logistics & Customer Support and is part of the CharterUP Service Operations team. What You'll Do Team Management Manage a team of escalations and complaints specialists, providing training, oversight and support. Set clear performance goals, provide regular feedback, and administer performance evaluations. Define KPIs and targets for the team to include individual performance metrics in addition to department metrics for Customer satisfaction, response time and resolution time. Conduct regular team meetings to discuss performance, share best practices, and address any challenges or concerns. Foster an environment of continuous improvement and customer first mentality Operations Management Monitor and respond to inbound request volume to ensure all customers receive a response in a timely manner and in line with SLA targets established. Escalations Management Serve as the primary point of contact for complex and high priority customer issues that require escalation. Ensure escalation resolution results in customer satisfaction and customer retention. Act as a community liaison on exceptional requests that require coordination across multiple departments, including owning the transaction and execution steps required from the Logistics & Customer Support side.. Reviewing and responding to customer requests for non-standard documentation, including non-standard requests for COIs, in line with company policy and after coordinating with appropriate parties. Assist with chargeback research and rebuttals. Process Improvement Develop and deploy a training program for Sr. Customer Support Agents to assume primary responsibility for customer escalation calls. Develop and implement an operating model that enables cross-functional capabilities and maximizes output and efficiency while not compromising customer satisfaction. Maintaining records of all escalations and unique situations with a view to reporting on volume and identifying opportunities for process improvement and agent retraining. Identify opportunities for cross-functional process alignment and outline recommendations for process design. Create a loop of feedback into Product Development, Operations, Finance, Sales and other departments What You'll Bring At least 3 years of experience in escalations management. Familiarity with escalation processes and procedures is important. This involves understanding how to effectively handle and resolve high priority or complex customer issues, as well as coordinating with other departments and stakeholders to ensure prompt resolution. The role can be dynamic and challenging. The ability to adapt to changing circumstances, handle pressure, and remain resilient in a fast-paced and demanding environment is important. At least 2 years experience in managing direct reports in a customer service or escalations management contact center role. Prior experience in team management or leadership is crucial. This includes skills in providing guidance, support, and coaching to team members, setting performance goals, conducting evaluations, and fostering a positive and collaborative team environment. The ability to motivate and inspire team members to achieve their targets and continuously improve their performance is essential. A strong background in customer service or support is essential. This includes experience in handling escalations, complaints, and complex customer issues. Having a deep understanding of customer needs and expectations will help in effectively managing the team and resolving customer concerns. Familiarity with customer experience metrics, such as Net Promoter Score (NPS), response time, and resolution time, is valuable. Understanding how these metrics impact customer satisfaction and retention and using them to drive improvements is essential. Process Improvement: Knowledge of process improvement methodologies, such as Six Sigma or Lean, is beneficial. Experience in identifying areas for improvement, analyzing data, and implementing process enhancements to drive efficiency and customer satisfaction is highly valuable. Communication and Collaboration: Strong communication and collaboration skills are necessary for effective interaction with team members, stakeholders, and customers. This includes the ability to clearly convey expectations, provide feedback, and build relationships with individuals from diverse backgrounds and departments. Analytical and Problem-Solving Skills: The ability to analyze data, identify trends, and make data-driven decisions is important. Strong problem-solving skills are necessary to address complex customer issues, identify root causes, and propose effective solutions. Recruiting process Step 1: Video Call with Talent Acquisition Step 2: Video Call with Hiring Manager Step 3: Video Call with the Team Offer & reference check Welcome aboard! Salary$80,000-$95,000 USDGlobal Benefits & Perks at CharterUP We believe great people can live anywhere-and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states. Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. Referral Rewards: Earn bonuses for bringing top talent to the team. Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.

Our Story: Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top investors who share our vision of building the world's next great consumer brand. Our Values: We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters. ✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence. ⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook. 💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions. 💡 Think Differently. We get a thrill from finding better solutions others haven't seen. Goal: At Short Story, we have a Fit-First approach to Styling. As our Styling Team Manager, you'll be at the heart of this-crafting experiences that make getting dressed effortless, exciting, and deeply personal for millions of clients. Your goal is to ensure that we deliver a top-notch styling experience to our clients. You'll be instrumental in making sure we earn our client's business over and over again. Role Expectations: This is a fast-paced, high-impact role at the heart of our mission. The role requires 1) solutions-oriented thinking 2) adept management of a sizable remote team and 3) strong quantitative skills. This role can be demanding. You'll be expected to push your team to continuously improve. You'll not only identify issues, but more importantly, design and implement solutions. There's a high level of collaboration with other functions. You'll also use your analytic ability to interpret data and make smart decisions. Responsibilities: Deliver a Delightful Client Experience - Train, coach, and inspire your stylists to provide best-in-class styling experience for our clients. Manage, lead, and inspire your team of Advisors, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale Drive Real Impact - Own Key Metrics and take actions to meet and exceed our daily, weekly and monthly performance metrics Solve Complex Puzzles - From optimizing team performance to designing training programs that actually work, you'll tackle challenges that push your creativity and analytical skills to new heights. Operations - You will own your team's operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet approvals. Work Directly with Founding Team - Provide feedback on team performance, share learnings, insights, and ideas for improvements. Hiring - Assess new stylist candidates, conduct interviews, and scale your team. Training - Train, coach, and design programs for an engaging onboarding experience. Team Building - build community within the Styling team and integrate Stylists into the broader company. Collaborate Cross Functionally - with CX, Operations, Merchandising, Product Development, Marketing, and Engineering Requirements: Have led large remote teams of greater than 20 direct reports through ambitious transformations Can switch effortlessly between strategic planning and tactical execution Thrive in fast-paced environments where "good enough" never is You have an eye for detail and quality Have a strong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup You work well independently and collaboratively in a fast paced environment Why You Should Join Us: Best-in-class team that is deeply mission-aligned Have a huge impact on a small team with lots of runway for growth Base salary and opportunity to earn performance-based bonuses Excellent benefits and versatile health, dental, and vision coverage plans 401k with company match Paid parental leave Flexible PTO Employee discount on merchandise Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.

Do you thrive in environments where systems, workflows, and people all come together? Are you energized by coaching a team and driving operational excellence from the inside out? This is a Full Time position with the option of working Remote or Onsite (if local to Wilmington, DE) About Us: Breakwater Accounting & Advisory provides outsourced bookkeeping and accounting services to businesses and nonprofit organizations across the U.S. We embrace technology to work smarter, not harder, and aim to deliver value-added service to every client. We are a Woman-Lead company, rated a Top Workplace by the Delaware News Journal for four years in a row and featured on the Inc 5000 list of fastest-growing companies. Our Philosophy: Great people first, technology-forward thinking second - with just the right combination. At Breakwater, we offer a flexible, positive, and energetic workplace where teamwork and initiative are highly valued. Our culture thrives on positivity and a customer service-oriented focus. All of our team members are guided by Breakwater's Core Principles. We are: proactive, positive, purposeful, protective, prepared, and principled. Key Responsibilities of the Role: At Breakwater, our Pod Leaders play a vital role in delivering high-quality accounting services while developing a team of dedicated professionals. This is a people-first leadership position, focused on client service, staff development, and operational excellence. Team Leadership (Approximately 40% of Role) Coaching & Development: Provide mentorship and support to a small team of accountants/bookkeepers. Offer direct, constructive feedback and encourage professional growth. Performance Management: Lead regular performance check-ins and ensure team members meet KPIs and standards. Culture & Retention: Foster a positive, accountable environment that supports an 85%+ staff eNPS and 90% retention of key team members. Career Tracking: Support and track promotions and professional growth within the pod. Client Work (Approximately 60% of Role) Account Ownership: Directly manage a portion of clients, ensuring service quality and building trusted relationships. Financial Reporting: Oversee and contribute to financial account activity, including classifications, reconciliations, and month-end entries. Client Communication: Regularly discuss financial results and advise on improvements. Team Coordination: Partner with specialists and associates to delegate appropriately and maintain quality standards. Oversight & Delivery: Ensure timely, accurate services for all clients in your pod, in alignment with agreements. Client Relationships: Proactively manage communications and maintain long-term, high-satisfaction partnerships. Scope & Quality Assurance: Monitor pricing, scope, and workflow efficiency. Raise concerns and discuss scope adjustments with leadership at least quarterly. Retention: Maintain a client retention rate of 98% or higher for your assigned clients. Who are You? A team-first, detail-savvy leader who can coach, manage, and elevate a group of accountants and bookkeepers while championing workflow efficiency and high-quality delivery across the company. Qualifications: 8+ years of experience in bookkeeping/accounting; multi-client experience strongly preferred Strong working knowledge of QuickBooks Online and other cloud-based tools Prior experience coaching or managing accounting professionals Deep understanding of financial reporting workflows and accounting operations Ability to drive accountability, performance, and process improvement Excellent organizational and communication skills A proactive, tech-forward mindset and a collaborative approach to leadership What would we offer you?: A base salary of $70,000-90,000 FIVE WEEKS of PTO on top of company-observed holidays Health, vision, and dental benefits We'll help you save for your golden years with a 401K company match A supportive, friendly, fun culture that fundamentally values work/life balance Breakwater Accounting + Advisory provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity As the Care Team Manager, you will play a critical role in our whole-person, interdisciplinary care model. You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. You will focus on building relationships and providing ongoing support to individuals whose quality of life can be improved with the Enhanced Care Management benefit. With lived experience in the local community, you will serve as an empathetic problem-solver, collaborating closely with partner clinics, community organizations, and Pair Team's care coordinators. You will manage six interdisciplinary pods, which includes supporting up to 18 Lead Care Managers (LCMs) at a time to drive high-quality patient care and effective engagement strategies for individuals with complex medical and social needs. This role is ideal for a dynamic leader with a multidisciplinary care team background who can navigate and support a collaborative care model. You should be passionate about improving healthcare access and outcomes for underserved communities. Note: Internally, this role is referred to as a Lead Care Manager, Team Manager. What You'll Do Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion. Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans. Monitor Performance Metrics: Utilize dashboards to track key metrics and ensure they are trending positively. Be the first point of contact for escalations and troubleshooting. Training and Onboarding: Assist with the development and implementation of new hire and ongoing training programs. Support the LCM interview process and own the upkeep of Standard Operating Procedures (SOPs). Foster Collaboration: Serve as the primary liaison between LCMs, their assigned clinics, their care plans (including community supports), and cross-functional stakeholders. Promote effective communication across internal teams, clinic partners, and external healthcare providers. Drive Process Improvement: Identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team. What You'll Need At least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting. 2+ years of experience with community engagement, patient navigation, or social work. Experience in a care team background, navigating multidisciplinary collaborative care models. Bilingual - English/Spanish. Strong understanding of cultural fluency and knowledge of community resources. Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder. Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools. Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access. Preferred Qualifications Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder 2+ years of case management experience Experience with motivational interviewing Knowledge of medical terminology Zest for problem solving, seeking answers, and thinking outside the box Detail-oriented and organized self-starter who is a rockstar multitasker Reliable and comfortable in an ever-changing environment Because We Value You Salary: $70,000 - $80,000 Comprehensive health, vision & dental insurance 401k Equity compensation package Monthly $100 work from home expense stipend for your WFH days Gas reimbursements for your on-site engagement days Flexible vacation policy -- take the time you need to recharge! We provide all of the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

About the Organization HBA headquartered in San Diego is seeking a seasoned and mission-driven Immigrants' Rights Legal Manager to lead our immigration legal services. This senior-level position is ideal for someone with deep expertise in immigration law and a strong commitment to community-centered advocacy. The role offers the opportunity to supervise a growing legal team, support high-impact cases, and shape the strategic direction of our immigrants' rights work. About the Role As the Immigrants' Rights Legal Manager, you will oversee day-to-day operations of the immigration legal team, including attorneys, legal assistants, hotline workers and volunteers, ensuring high-quality service delivery and efficient case management. You'll maintain your own caseload of short- and long-term matters while also serving as a legal and strategic advisor on organizational priorities, including rapid response efforts, litigation, and coalition work. Schedule Type: Full-time (Exempt). Location: In-office position with limited remote work available. Based in HBA's San Diego office. Some of HBA's staff are currently working both in CA and remote. Requirements: Authorization to work in the United States. Reporting Relationships: Reports to the Chief of Staff. Supervises immigration staff, including attorneys, legal assistants and hotline intake workers. Key Responsibilities Leadership and Supervision Provide leadership and supervision to the Immigrants' Rights legal team Oversee the day-to-day operations of the Immigrants' Rights team including management of intakes, civil rights staff, clerks, and monthly, quarterly, and annual reporting Supervise case assignments, case tracking processes, casework of attorneys, coordinators, caseworkers, paralegals, and volunteers, provide legal oversight and expertise to ensure proper legal practice of the team, monitor and balance caseloads for individual attorneys, oversee and adjust the Hotline/Intake teams messaging and initial triage of cases for possible acceptance, review and determine which cases are appropriate for HBA to accept, develop professional correspondence to notify individuals when/if cases are accepted or rejected and ensure that all aspects of the Legal Team are operating to a high standard of excellence. Oversee retained case load to ensure all intakes and retained cases are properly documented and advanced Participate in HBA's Management Team, including regular meetings, advice to executives, and facilitation of organizational goals Legal Representation Conduct client intake, determine a protocol for accepting or rejecting specific types of cases, engage in triage of cases to determine case acceptance, oversee and/or prepare applications, and petitions for submission to the appropriate agencies Represent clients before various government agencies and in litigation Manage a reasonable personal and high-impact caseload, balancing short-term direct services and longer-term full scope retainers Review cases for acceptance by the Legal Team as part of a triage process. Determine systems for tracking accepted or rejected cases with accuracy. Assign cases to Legal Team members Monitor and manage to the available and realistic capacity of the team when accepting and/or assigning new cases Provide legal mentoring and support to legal team when needed Ensure that the systems in use by the Legal Team alert team members to upcoming hearings or other due-dates. Hold regular supervision check-ins with team members (at least bi-weekly) Support a high-functioning legal team that allows for both individual and collateral support among team members as-needed Require all Legal Team members to be client-centered in their work Provide regular training of Legal Team members or others to ensure high quality legal work in all regards. Hold team members accountable to the standards, policies and expectations of HBA through supervision. Develop and adhere to an appropriate team structure and team-based boundaries. Community Engagement Respond to intake requests from organizational leaders for key community stakeholders and members to ensure they are properly addressed Participate in community outreach and educational activities, including planning and conducting Know Your Rights events and Immigration Legal clinics Work in, lead, or form coalitions with other organizations and collaborate with civil rights partners Co-lead HBA's efforts on rapid response issues, alongside HBA's Management Team Remain informed and abreast of changes in the immigration landscape Legal Research and Documentation Research and analyze law sources such as statutes, legal articles, and legal codes Prepare legal writing including, but not limited to, drafting complaints, discovery, briefs, letters, and memos; and non-legal writing including drafting community advisories, issue briefings, and reports Identify, develop, lead, and support litigation efforts including legal writing and review of complaints, demand letters, motions, discovery, and other litigation-related documents; conducting and defending depositions; attending legal hearings Be knowledgeable of and support grant requirements and reporting for current and future grants as received Client Assessment and Referrals Assess clients for other legal services and immigrants' rights-related needs, as appropriate Grow referral database and utilize it strategically and thoughtfully to provide referrals to potential clients who HBA is unable to assist Marketing and Reporting Partner with the Executive Director, Development, Communications Manager, and colleagues to strategize and implement marketing for HBA's immigrants' rights services and impact Assist other staff in the production of internal and external reports, including serving as the final reviewer if needed All HBA's staff are required to assist in general duties such as answering phones, weekly outreach, and other office tasks. Required Qualifications At least 5 years of immigration law, or other relevant, experience, including at least one year of training and mentoring other legal workers At least 3 years of experience supervising professional staff, preferably in a law firm or non-profit setting. A strong commitment to civil rights and HBA's mission Law degree from an American Bar Association accredited school Member in good standing of a state bar Strong time management skills with a demonstrated ability to meet deadlines Demonstrated problem-solving skills with outstanding attention to detail Comfort working productively in a fast-paced, individual and team-oriented environment Excellent oral and written communication skills including public speaking experience Experience working with people from diverse cultural and socio-economic backgrounds High degree of self-motivation, creativity and emotional intelligence Excellent interpersonal and professional boundaries Basic computer proficiency including knowledge of legal platforms, MS Office, MS Outlook, Adobe Acrobat, and LexisNexis Knowledge of cloud applications such as SharePoint and Office365 Preferred Qualifications Experience working with the American Muslim community and/or in a community, faith-based, and/or non-profit organization Knowledge of cloud applications such as SharePoint, Office365, and social media applications Conversational proficiency in Haitian Kreyl, French, Spanish Compensation Compensation in the range of $110,000- $120,000/annually, commensurate with experience Benefits Health Insurance 401K retirement matching contribution Paid holidays, sick days, and vacation days To Apply please submit: A cover letter discussing your interest in the position Your resume Brief example of your writing Names and contact information of three professional references, at least one of which is or was your supervisor. Application Deadline Applications will be reviewed on a rolling basis until the position is filled. Early applications are strongly encouraged. HBA is an equal-opportunity employer and does not discriminate on the basis of any protected class. We adhere to all federal, state, and local laws prohibiting employment discrimination. If an applicant requires reasonable accommodation to complete the application process, please contact ********************

About the Role We are seeking an experienced Accounting Manager to join our team and lead key areas of our accounting operations. This role oversees trust accounting, billing, cash operations, reconciliations, and financial controls while also supporting strategic financial initiatives. The Accounting Manager will play a critical role in ensuring accuracy, compliance, and efficiency, while also mentoring and developing accounting staff. Company Benefits: Medical Insurance Retirement with up to 4% match Paid holidays Paid vacation Vision Insurance Supplemental Insurance Dental Insurance Fully remote opportunities What You'll Do Oversee daily accounting functions including direct bill and agency bill billing, cash processing, trust accounting, and bank reconciliations. Manage month-end and year-end processes, including preparation of key financial statements. Analyze financial data and provide insights and recommendations to senior leadership to improve profitability and reduce costs. Collaborate with internal teams, external banks, auditors, and CPA firms to ensure compliance and timely completion of audits. Develop, implement, and monitor accounting policies, procedures, and strong internal controls. Conduct regular audits to maintain accuracy and regulatory compliance. Assist with financial planning, budgeting, reporting, and M&A-related work. Implement effective treasury and cash management strategies. Lead, hire, train, and retain high-performing accounting staff. Utilize accounting software (Applied Epic, NetSuite, QuickBooks) to manage reporting and compliance requirements. Represent the company professionally with clients, vendors, and financial partners. What We're Looking For Bachelor's degree in Accounting required; Master's preferred. CPA Required Strong experience in Public Accounting 5-10 years of progressive accounting and cash operations experience. 3-5 years of management experience leading accounting teams. Strong knowledge of GAAP, financial reporting, and audit processes. Proficiency in Microsoft Office (Excel, Word, Outlook). Experience with insurance and accounting software, including Applied Epic, NetSuite, and QuickBooks. Strong problem-solving, organizational, and communication skills. Ability to maintain confidentiality and use sound judgment in sensitive situations. Why Join Us? As an Accounting Manager, you will directly influence the financial stability and growth of our company. You'll have the opportunity to build processes, strengthen internal controls, and mentor a talented team-all while working in a collaborative, remote environment.

About Centific Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. About Job We are seeking a dynamic, motivated, and relationship-driven professional to join our team as a Hybrid Account Manager & Sales Development Executive. This unique role combines the strategic account management responsibilities of nurturing existing client relationships with the proactive, growth-oriented focus of sales development. You will serve as the bridge between customer success and revenue generation, ensuring our clients receive maximum value while expanding our footprint with new opportunities. Key Responsibilities Account Management (50%) Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction. Understand client goals, challenges, and needs; propose solutions that align with business objectives. Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts. Act as an advocate for the customer internally, collaborating with operations, product, and support teams. Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations. Sales Development (50%) Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events). Collaborate with marketing and sales leadership to execute targeted campaigns and messaging. Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate. Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team. Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy. Qualifications 2-5 years of experience in account management, sales development, or related client-facing roles. Strong communication and interpersonal skills; able to build trust quickly with clients and prospects. Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail. Comfortable with both consultative relationship management and high-volume prospecting outreach. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms. Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets. Salary: $80k-$100k Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Relationship Manager II Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description *This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the office locations listed, the position will be hybrid. Posting Deadline: Friday, December 19th The Customer Relationship Manager II is expected to build and maintain relationships with external clients and ensure customer needs are the driving force behind priorities, decisions and activities resulting in product utilization and client retention. The Customer Relationship Manager II is responsible for all day-to-day communications on behalf of the Automotive Marketing Platform (AMP), providing consultation on strategies and execution in subscribed marketing channels. Marketing Channels include but are not limited to: Email, Text, Social, SEO, Creative, Advertising and Direct Mail. This position will work cross functionally with many teams across the organization as the operations and strategic point of contact for their assigned clients. What You'll Do Provide proactive client relationship management and communication as the primary point of contact for the AMP Marketing Technology Platform. Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively. Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Performance Management, etc.), and other cross-functional teams as required to meet client needs. Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk. Conduct consultative reviews and provide summaries to dealership & dealership group leaders outlining tasks completed, established action items and analysis of marketing/process opportunities to drive product utilization and performance. This is including but is not limited to: marketing templates, customer segments, process trees, ad hoc campaign strategy, task call scripts, etc. Leverage existing and custom CRM report to analyze and evaluate email performance including, but not limited to, emails sent, emails opened, emails clicked, tasks created, tasks completed and deleted, and vehicles sold from email campaigns. Provide guidance to other members of Managed Services and other departments (as appropriate) by sharing experiential knowledge of and coaching others on marketing trends, tactics and marketing in general. The Account Manager should display the utmost quality, confidence and effectiveness when handling VIP accounts, pilot programs, new feature conversations and difficult situations by providing exceptional customer service and maintaining a high degree of professional integrity within all levels of the organization. What's In It For You At Cox, we reward your hard work with meaningful benefits. First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. Who You Are Minimum Bachelor's degree in a related discipline and 2 years of account ownership or management experience . The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; a Ph.D. and up to 1 year of experience; or 6 years' experience in a related field. Effective communication skills; written, verbal and presentation Exceptional client relationship, account management, experience Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems Strong organizational skills Proactive thinker with ability to absorb high amounts of detail Demonstrated leadership skills Ability to thrive in a fast-paced environment and meet tight deadlines Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs Working knowledge of MS office tools Preferred Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team. Automotive retail - sales and fixed operations marketing experience Join the Cox family of businesses and make your mark today! Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 12/19/2025

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. The Team Lead for Small Group Accounts will directly manage and develop a team of Customer Success, Small Group professionals. This pivotal role ensures the team consistently executes our AI-driven, low-touch engagement strategies to maximize customer retention, drive product adoption, and foster growth within our small to mid-tier healthcare practice segment. The ideal candidate is a proactive leader who thrives in a data-rich environment, understands the nuances of scalable customer engagement, and is passionate about both team development and delivering exceptional customer outcomes. Responsibilities Team Leadership & Development: Manage, coach, and mentor a team of Customer Success Manager, Small Group reps, fostering a high-performance, collaborative, and customer-centric culture. Conduct regular 1:1s, provide constructive feedback, and support individual professional development plans. Onboard new team members, ensuring a rapid ramp-up in understanding Elation Health's platform, customer engagement strategies, and digital tools. Monitor team morale and address challenges proactively. Help create strategies to unique problem statements that may impact churn, ARR, and adoption opportunities at scale. Ensure each CSM demonstrates full command of their book of business by owning retention, expansion, and NPS outcomes, with clear accountability for both lagging (renewals, ARR growth) and leading indicators (adoption, engagement, health scores). Operational Excellence & Strategy Execution: Oversee the team's execution and optimization of AI-driven growth, retention, and feature-adoption campaigns, ensuring adherence to best practices and targets. Monitor team performance against key metrics (retention %, expansion %, proactive touch %, adoption metrics), identifying trends, and implementing corrective actions. Collaborate directly with the Director of Customer Success to refine and implement engagement strategies, playbooks, and digital nudges for the Core segment. Ensure effective utilization of CRM tools (e.g., Salesforce, HubSpot), campaign platforms, and AI platforms for lifecycle engagement within the team. Create and maintain scalable processes for a growing group of customers providing a personalized approach for large groups of customers. Develop and refine standardized account growth playbooks-including expansion, cross-sell, and adoption campaigns-that CSMs are expected to execute, track, and optimize based on customer data and AI insights. Regularly review account health, adoption, and commercial performance data at both individual CSM and team levels, using insights to coach toward improved outcomes and to continuously refine engagement strategies. Customer Health & Risk Management: Oversee the team's use of customer health dashboards and AI-generated insights to proactively identify and address at-risk accounts or capitalize on expansion opportunities. Serve as an escalation point for complex customer inquiries or challenges, providing guidance and ensuring timely resolution or proper redirection. Guide the team in creating structured account success plans that align Elation's platform value to customer business goals, and establish senior-level relationships within practices to ensure long-term alignment and growth. Commercial Acumen & Growth: Champion the team's ability to promote new features, new products, and adoption messages effectively through scalable methods. Guide the team in identifying whitespace opportunities and supporting renewals within their accounts, ensuring a balance between digital engagement and commercial outcomes. Serve as a feedback loop to Product and AI teams, evaluating the effectiveness of AI-driven engagement strategies, and contributing ideas for new AI capabilities that improve scalability and customer outcomes. Requirements 5+ years of experience in Customer Success, Account Management, or a customer-facing growth role, with at least 1-2 years in a leadership or senior/mentoring capacity. Proven experience in healthcare SaaS, digital health, or RCM platforms is highly preferred. Demonstrated experience in AI-driven or scalable customer engagement strategies. Strong understanding of customer lifecycle management principles. Experience using AI to drive interventions or processes at scale. Sales & Healthcare Readiness Hands-on experience with healthcare workflows, patient/provider engagement, or practice operations is a significant plus. Comfortable with commercial aspects of customer relationships, including renewals, identifying upsell opportunities, and discussing value. Skills Exceptional Communication: Outstanding written and verbal communication skills, capable of coaching a team and influencing customer outcomes through scalable means. Analytical & Data-Driven: Ability to interpret customer data, health scores, and campaign performance to drive team actions and strategic adjustments. Coaching & Mentoring: Proven ability to develop talent, provide constructive feedback, and foster an environment of continuous learning. Adaptability & Problem-Solving: Nimble and resourceful in navigating challenges, both internal and external, within a fast-paced environment. Tech Proficiency: Strong working knowledge of CRM tools (e.g., Salesforce, HubSpot), customer success platforms, and an eagerness to leverage AI tools for efficiency. Customer Empathy: A genuine passion for helping customers achieve their goals and a deep understanding of their pain points. Salary range: $130,000-140,000 + variable compensation Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.