Esperanza Health Centers California jobs

Seeking Clerical Assistants: Must be fully bilingual in English & Spanish Esperanza Health Center is a Christ-centered, non-profit primary medical care clinic in Philadelphia, PA. We are seeking committed Clerical Assistants to join our team. If you are searching for a new beginning with a Christ-centered, family oriented organization, your search stops here! You were lead to this job posting because you might have been called or chosen to help us fulfill our mission in providing quality health care and support services to our patients. We welcome you to join a positive work environment, a supportive team, and an engaging community who we love to serve. SUMMARY : The Clerical Assistant is responsible for delivering excellent customer service that is friendly, accurate and efficient. The Clerical Assistant is responsible for obtaining and entering accurate and complete insurance verifications, collection of co-payments and collection of past due balances, and other elements that make up the start of the Esperanza Revenue Cycle. The Clerical Assistant, as a critical part of the Clinical Care team, is responsible for accurate and directly with the public in person and via phone and is the starting point of the revenue cycle for clinic operations. The Clerical Assistant provides direct support services in the clinical care of patients and ensures effective and efficient operations to maximize patient satisfaction. The Clerical Assistant covers all aspects of Front Desk Reception, Hub Referral Clerical and Call Center roles and works late shift, Saturday shift, and rotates to all sites as assigned. ESSENTIAL DUTIES AND RESPONSIBLITIES 1. Customer Service: The Clerical Assistant is responsible for delivering excellent customer service that is friendly, accurate and efficient. Arrives on time to assigned area, ready to work. Does not leave work station unnecessarily. Communicates with team when stepping away from desk. Participates in departmental, hub and staff meetings; reads administrative emails/memos to be informed of changes, leading to better customer service and team unity. Ensures adequate clinic coverage by working late shift, Saturday shift, and rotating to all sites as assigned. Welcomes patients and visitors warmly in person and on phone. Demonstrates courtesy, respect, patience, and the love of Christ in every interaction, even when patient is demanding or rude. Logs into MXIE promptly as assigned. Ensures adequate phone coverage by only logging and utilizing “Not available” per manager instruction. Answers phone calls promptly and verifies full name, DOB, phone numbers and insurance information with each interaction. Follows EHC guidelines for holds and transfers, always communicating actions clearly to patient. Uses excellent listening skills and clarifying statements to better understand patient. Offers support, hope, and comfort to patients using compassionate responses, prayer and scripture when appropriate. Accepts ownership of problems and offers prompt resolution with humble and sincere apology. Keeps work area properly stocked, neat and organized and labels all unfinished work at end of day for follow-up in order to provide efficient care of patient needs. Checks-in patients at front desk in a timely and accurate manner, updates demographics at each visit, verifies identity and insurance cards, takes patient photo in EMR, obtains signatures on requisite forms annually, scans forms and IDs at the front desk and assures that information has been entered into Centricity, verifies guarantor set-up in account. Assists patient in fully and accurately completing registration forms at first visit and at least once annually. Updates information in Centricity account and scans papers into account. Assures that Sliding Fee Scale information is in account so that additional discounts can be applied. If patient has not supplied household income previously, explains necessity of this information and ask for updates. Familiar with various forms (demographic, school, disability, welfare, utility forms, etc.). Directs patient to complete their portion before accepting form for provider. Assist patients with low literacy level to complete forms. Offers appropriate scheduling options to patients in accordance with EHC scheduling rules for all appointment types. Explains NPE process, 7 day/ Same Day/Next Day appointment in a clear and concise manner. Familiar with the age limitations, credentialing status and specialty appointments of each clinician so that appointments are made correctly. Familiar with the insurances accepted by EHC so that patients are not given an appointment if we do not accept that insurance. Reminds patient to bring insurance card, ID card, and co-pay (advises if higher specialist co-pay applies), medications, and insulin log to every appointment. Verifies that patient questions have been answered. Assures that patient understands what to bring to appointment and has directions and parking instructions. If patient does not have information at the time of the call, informs patient to obtain/bring required information and documents this in appointment note. Engages interpreters as needed to decrease patient barriers. 2. Revenue Cycle: The Clerical Assistant is responsible for obtaining and entering accurate and complete insurance verifications, collection of co-payments and collection of past due balances, and other elements that make up the start of the Esperanza Revenue Cycle. Verifies eligibility on all active insurances prior to patient encounter. Verifies PCP assignment, copayments and coverage limitations prior to encounter. Sets insurance order for appointment, and assures that allocation set and financial class match primary insurance. Verifies that patient name and DOB exactly match primary insurance, and that insurance product chosen in account is the actual plan assigned to patient on website. Provides written record of insurance verifications from external websites, including name of website, eligibility response, PCP assignment, other payers on account, CA name and date. Establishes mental health coverage prior to each medical or BHC encounter and adds the mental health insurance to account. Asks if visit is related to MVA or Worker's Comp at check-in and collects MVA and WC information as needed. Creates or attaches “cases” for all worker's comp, MVA, and other visits per protocol. Obtains signature on Authorization for the Release of Information for all MVA and WC cases and documents this in the finance tab. Enforces collection policy by assigning guarantor correctly, collecting co-payments prior to visit and issuing receipt. Takes steps to initiate payment plan for past-due balances. Refers uninsured patients to the Patient Access Liaison for evaluation. Practices sound accounting and cash management principles by reconciling Daily Deposit slip and Daily Logs with cash totals at the end of each shift. Reconciles any discrepancies immediately. Manages case drawer: Keeps drawer locked at all times. Requests change from Office Manager as needed. Assures that change is ready for Saturday clinic. Retrieves charges and performs “first scrub” of claims at check out, verifying insurance order, allocation set, and case attachment. Communicates directly with clinician if charges have not been entered. Creates financial note in account to clarify any transactions that may be problematic. Creates new patient accounts using mini-registration module. Begins by searching database by “any” search function to avoid chart duplication, using EHC business intelligence tool for NPE availability and age restrictions, using insurance web-sites to verify eligibility and PCP assignment, and using EHC credentialing status updates for new clinician insurance assignments at EHC. 3. CLINICAL SUPPORT: The Clerical Assistant, as a critical part of the Clinical Care team, is responsible for efficient / accurate work, population management, and risk management. Verifies patient FULL NAME and DOB before opening EMR, sending message or scheduling an appointment. Reads and responds to pop-up notes each time account is opened. Erases notes when obsolete. Follows scheduling rules for all types of visits and all types of resources. Understands exception rules so that resources are used appropriately. Utilizes “Clerical Assistant's Guide to Scheduling Acutely Ill Patients in Advanced Access Model” document to schedule patients with acute symptoms. Utilizes EHC business intelligence tools and Centricity search function to offer appropriate appointment options. Routes Phone notes appropriately for refills, medical questions, referrals, DME, social services, return calls, and many more things. Follows protocols for handling calls from specialists, hospital, visiting nurses, Stat labs (also known as Critical lab value), and suicidal calls. Maintains confidentiality in accordance with HIPAA law, never releasing patient information to a person not authorized by HIPAA Does not attempt to answer clinical questions and does not give medical advice Familiar with referral requirements of each insurance company. Completes all routine referrals within 48 hours of request. Gives patient all relevant specialist appointment information (specialist name, address, phone number) so that patient can make and manage their own referral appointment. Assists patients who experience difficulty making specialist appointments. Submits copy of on-line referral for scanning into chart. Sends Transition of Care documents following EHC procedures Makes specialist appointments for all “High Risk” referrals according to protocol. Notifies Patient Access Liaison when a prior-authorization is required for the referral. Informs patient when Prior-authorization has been obtained. Reads proxy box messages within 24 hours. Follows up at least once per day until completion, documenting steps of each transaction. Works to meet organizational productivity goals by contacting patients most likely to “No Show,” and consulting with team to add squeeze-ins or see late arrivals according to most recent policies. Maintains schedule accuracy by updating status on all appointments by end of day and following procedures for handling “no shows” and cancellations. Write name, DOB and account number on documents sent to scanning. Adheres to walkie-talkie protocol. Follows sound principles of medical/legal documentation. Secures all patient information in accordance with HIPAA by using screen protectors, logging out of EMR when stepping away from desk, and securing or shredding paper at the end of shift. Follows EHC guidelines for incident reporting and OSHA safety. Other duties as assigned by supervisor Education, knowledge, skills, and qualifications High school diploma or GED. At least one year of experience in customer service, with experience handling difficult customer issues. Skilled in using computer and related equipment; ability to type quickly and accurately Demonstrated ability to handle many details and multiple priorities. Must show ability to organize, process, and verify details. Good oral and written communication skills. Must be fully bilingual in English and Spanish. Must have a solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions. Solid record of timeliness and reliability in a work setting. Able to integrate Christian faith with work and pray with others in need. WORKING CONDITIONS Requires the ability to sit at desk, read fine print on the computer, type and use computer keyboard for all or most of assigned shift, and operate the desk phone for extended periods of time. Requires the ability to work late shift, Saturday shift, and rotates to all sites as assigned. Requires the ability to climb stairs, walk, and move around a room. Requires the ability to lift 20 lbs. To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates. Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved.

Job DescriptionDescription: The Housekeeper plays a vital role in maintaining cleanliness, orderliness, and infection control throughout the facility, ensuring a safe and comfortable environment for our residents, their families, and staff. Schedule: Full-Time, Days, 8 hour shifts, every other weekend *Brand New Facility* Primary Responsibilities and Duties: Perform routine cleaning tasks in resident rooms, common areas, offices, and other facility spaces, following established cleaning protocols, schedules, and standards. Clean and sanitize bathrooms, including toilets, sinks, showers, and fixtures, using appropriate cleaning agents and disinfectants, and replenish supplies as needed. Dust furniture, fixtures, and surfaces, including windowsills, ledges, and baseboard, using dusters, cloths, and vacuum cleaners, to remove dust, dirt, and debris. Vacuum carpets, rugs, and upholstery, and sweep and mop hard surface floors, using vacuum cleaners, brooms, and mops to remove direct, stains, and allergens. Change bed linens and make beds, ensuring cleanliness, comfort, and proper placement of sheets, blankets, and pillows, in resident rooms and common areas. Empty trash and recycling containers, replace liners, and transport waste to designated disposal areas, following infection control and wage management protocols. Clean and disinfect high-touch surfaces, such as doorknobs, light switches, handrails, and elevator buttons, to prevent the spread of germs and infectious diseases. Inspect and report any maintenance issues, damages, or safety hazards observed during cleaning rounds to supervisors or maintenance staff for prompt resolution. Assist with special cleaning projects and deep cleaning tasks such as floor waxing, carpet, shampooing, and upholstery cleaning, as assigned by supervisors. Adhere to facility policies and procedures, including safety regulations, infection control protocols, and confidentiality guidelines, while performing housekeeping duties. Perform all other duties as requested by management. Requirements: Job Qualifications: Previous experience in housekeeping or janitorial work preferred. Background check and fingerprint clearance required. Knowledge of cleaning techniques, products, and equipment used in residential or commercial cleaning. Ability to follow written and verbal instructions, work independently, and prioritize tasks effectively. Attention to detail and thoroughness in cleaning and organizing spaces, with a focus on quality and cleanliness. Commitment to maintaining confidentiality, professionalism, and a positive attitude in interactions with residents, their families, and staff. Physical Requirements: Work performed in a medical setting due to the need to clean the facility. Must be able to reach, talk, hear, crouch, stretch, and twist. Stamina to stand and walk for extended periods while performing cleaning tasks throughout the facility. Capability to lift and carry cleaning supplies, equipment, and trash bags weighing up to 15lbs, as needed during housekeeping duties. Ability to bend, stop, kneel, and reach to clean floors, surfaces, and low-lying areas in resident rooms and common areas. Proficiency in performing tasks that require manual dexterity, such as making beds, folding linens, and handling cleaning tools and equipment. Knowledge of and adherence to safety protocols to prevent accidents and injuries while using cleaning chemicals, equipment and tools. While performing the duties of this job, the employee may be exposed to hazardous chemicals, infections, waste, blood and body fluid, diseases, and conditions prevalent at the time. Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. The job requires accepting criticism and dealing calmly and effectively with high-stress situations.

The Diabetes Care Navigator assists patients of Esperanza Health Center (EHC) with diabetes with completing the recommended care to manage their diabetes and prevent future complications. This includes but is not limited to: performing outreach to patients overdue for laboratory testing and retinopathy screenings; assisting with referrals for identified barriers related to social drivers of health (SDOH); and connecting patients with other EHC and community resources. This team member also assists with performing outreach and providing referrals for patients with prediabetes for any community Diabetes Prevention Programs, as needed. The Diabetes Care Navigator works closely with the Diabetes Care Coordinator to care for this population of patients. This is a part time position: 25 hours per week. ESSENTIAL FUNCTIONS Collaborate with the Associate Medical Director for Community Health and Wellness, Population Health, and Clinical Quality Assurance and Diabetes Care Coordinator to perform outreach to patients identified as high risk. Perform outreach for patients overdue for diabetes labs and/or appointment with the primary care provider to ensure adequate follow up is achieved. Perform outreach for patients overdue for retinopathy screening; liaises with ophthalmology and optometry offices to ensure that records are received for referral loop closure. Support Diabetes Care Coordinator with events on site at EHC scheduled with outside partners to facilitate the completion of recommended health screenings for patients with diabetes (including but not limited to retinal screening clinics). Connect patients to resources to assist them in controlling their diabetes, including but not limited to: Nutrition classes or visits EHC Lifestyle Medicine classes Identify barriers related to diabetes control including Social Drivers of Health (SDOH) and connect patients with necessary resources. Collaborate with Esperanza health care team members (e.g. behavioral health, care management, social services) and outside agencies (e.g. The Simple Way, Manna, etc) as needed to address barriers to controlling diabetes. Collaborate with outside organizations to refer patients to and support the Diabetes Prevention Program on site, or at location of program, as needed. Position requires 15-25 hours per week. The position requires at least 8 hours of work on site per week Monday through Friday. May work up to 4 hours one Saturday per month with supervisor approval. COMPETENCIES Self-directed and motivated. Ability to effectively provide clinical care to socially and medically complex patients in a variety of non-traditional settings Exceptional organizational and interpersonal skills, with attention to detail required. Strong written oral/written communication is required. Competency in Google Suite, knowledge of database and data analysis preferred. Ability to work collaboratively in a team and manage multiple priorities, utilize effective time management skills, and exercise sound administrative and clinical judgment. Ability to analyze systems and to develop creative solutions to problems. Demonstrated cultural humility, strong cross-cultural sensitivity and experiences, required. Requires the ability to travel to multiple office locations. Provides effective spiritual intervention with patients, sharing hope and salvation through Jesus Christ, sharing helpful Biblical instruction and scriptures, praying for patients, and connecting/referring to Christian churches as appropriate and according to the leading of the Holy Spirit. Does not force spiritual intervention, but gives spiritually uninterested patients respect and space, continuing to provide exemplary care in all other dimensions. Serves all patients in a Christ-like manner, with respect, humility, love, and self- control. KNOWLEDGE, SKILLS, AND QUALIFICATIONS High school diploma or equivalent. Spanish language proficiency preferred Demonstrable maturity and professionalism in the workplace. Knowledge of North Philadelphia communities, an understanding of the barriers to health and experience supporting individuals with behavior change preferred.

Dental Assistant - Part-Time / Per Diem (2-3 days per week) Esperanza Health Center - Philadelphia, PA Are you a skilled Dental Assistant looking to make a difference in the lives of patients while working in a supportive, Christ-centered environment? Esperanza Health Center is seeking a part-time per diem Dental Assistant to join our Dental Department, working 2-3 days per week . What You'll Do Assist dentists and hygienists with chair-side support and patient care. Prepare operatories, sterilize instruments, and maintain inventory. Take dental radiographs in accordance with state regulations. Provide administrative support such as scanning, patient calls, and chart management. Support patient education, engagement, and oral health promotion. Offer hope and comfort to patients through compassionate care and, when appropriate, prayer and scripture. What We're Looking For High school diploma or GED required ; completion of accredited dental assisting program preferred. Bilingual in English and Spanish required. Certified Dental Assistant preferred; DANB RHS exam required. Strong organizational, communication, and patient service skills. Ability to work collaboratively in a mission-driven, diverse team environment. Flexibility to cover occasional evening or Saturday shifts. Why Esperanza? Esperanza Health Center is a faith-based, Federally Qualified Health Center in Philadelphia committed to providing quality, affordable care to underserved communities. You'll be part of a team that integrates clinical excellence with compassion, cultural competence, and spiritual support. 👉 Schedule: 2-3 days per week (per diem), with occasional evening or Saturday coverage.👉 Location: Philadelphia, PA (travel to multiple EHC sites may be required).👉 Status: Per diem, not benefits-eligible . Apply today and join us in serving our community with excellence, compassion, and hope.

🩺 Practice Medicine with Purpose - Join Esperanza as a Family or Med/Peds Physician Are you a board-certified physician looking to provide excellent primary care in a faith-based, community health setting? Esperanza Health Center is seeking a Family Medicine or Med/Peds Physician to join our team in North Philadelphia. You'll care for a vibrant, predominantly Latino patient population while working alongside a collaborative team of clinicians committed to compassionate, Christ-centered healthcare. This is a rewarding opportunity to integrate your medical skills with spiritual service and make a lasting impact in an underserved community. Position Title: Family Medicine or Med/Peds Physician Department: Clinical Services Reports To: Medical Director Employment Type: Full-Time, Exempt Location: Esperanza Health Center - North Philadelphia Loan Repayment Eligibility: National Health Service Corps, Pennsylvania Loan Repayment Program, or Project MedSend Language Requirement: Spanish proficiency preferred; willingness to learn required Position Summary The Physician provides high-quality, Christ-centered primary care to patients of all ages in a community health setting. This includes managing acute and chronic medical conditions, collaborating with interdisciplinary care teams, mentoring students and mid-level providers, and supporting Esperanza's spiritual mission. Physicians must be committed to biblical ethics in medical practice and care delivery. Key Responsibilities ✅ Clinical Excellence & Workflow Arrive to shifts and meetings on time and prepared Complete clinical documentation within 24 hours of patient visits Maintain current licensure, DEA registration, and CME credits Manage patient panels and meet personal volume targets Respond promptly to urgent patient calls and messages 👩 ⚕️ Team-Based Care Lead and participate in team huddles Delegate responsibilities to medical assistants and support staff effectively Ensure timely follow-up for chronic conditions, abnormal labs, and no-shows Coordinate care for walk-ins and unscheduled patients Encourage efficiency and minimize patient wait times Model positive, respectful communication with all team members Chart and complete referrals in real time when possible 🩺 Clinical Judgment Deliver appropriate care based on established clinical guidelines Practice cost-effective, evidence-based medicine Perform and document procedures accurately and safely Maintain up-to-date problem and medication lists Follow up on all high-risk labs and referrals Avoid prescribing or referring for elective pregnancy terminations; follow a biblical ethic on reproductive health Holistic & Spiritual Care Screen for psychological and social needs and refer appropriately Provide spiritual care, including prayer, Scripture, and gospel-centered encouragement when welcomed by the patient Respect boundaries and avoid coercive spiritual conversations Serve all patients with humility, love, and self-control, regardless of faith background Interpersonal & Leadership Responsibilities Resolve conflicts directly and respectfully Maintain a positive presence and contribute to team morale Precept and mentor medical learners and support team members Provide supervision for NPs and PAs as needed Participate in daily staff devotions and contribute to Esperanza's spiritual culture Be actively involved in a Bible-teaching church Suggest and support continuous quality and process improvement Additional Requirements Use administrative time efficiently Collaborate on educational and promotional initiatives (optional) Assist with grant, fundraising, and outreach efforts (optional) Qualifications Board-certified in Family Medicine or Internal Medicine/Pediatrics Spanish proficiency or strong willingness to learn Experience working in underserved communities preferred Strong organizational, interpersonal, and communication skills Commitment to integrating Christian faith into patient care Must be eligible for and maintain necessary credentials for licensure and hospital privileges COVID-19 Vaccine Requirement All Esperanza Health Center employees, contractors, and volunteers working on-site are required to be fully vaccinated against COVID-19. Valid medical or religious exemption requests will be reviewed; start dates may be delayed pending compliance.

🌿 Transform Lives Through Holistic Care - Join Our Behavioral Health Team! Are you a licensed mental health professional who's passionate about whole-person care? At Esperanza Health Center , we believe emotional and spiritual wellness are inseparable from physical health. As a Behavioral Health Consultant , you'll be part of a dynamic care team delivering compassionate, trauma-informed, and culturally responsive services to our North Philadelphia community. If you're ready to make a lasting impact-without the demands of on-call shifts or weekend work-this role is for you. Position Title: Behavioral Health Consultant Department: Behavioral Health Reports To: Behavioral Health Director Employment Type: Full-Time, Exempt Work Hours: 40 hours/week (Monday-Friday) Travel: Less than 10% Salary Range: $65,470.80-$75,291.42 for LCSW $83,300.00-$98,000.00 for Psy.D Who We Are Esperanza Health Center is a multicultural, Christian ministry providing high-quality, affordable, bilingual healthcare to the Latino and underserved communities of Philadelphia. We care for the whole person-body, mind, and spirit-regardless of ability to pay, in the name of Jesus. Position Summary At Esperanza, we recognize that behavioral health is key to overall wellness. Our Behavioral Health Consultants work in close collaboration with medical providers to address mental health needs in the context of primary care. This role involves delivering individual and group interventions, brief therapy, and crisis response, helping patients of all ages reach their health and life goals through accessible, holistic care. Key Responsibilities Deliver culturally sensitive, strengths-based, trauma-informed care Provide brief clinical interventions to patients during medical visits Address mental health concerns including depression, anxiety, trauma, grief, developmental needs, and substance use Collaborate with medical providers on treatment planning and shared care goals Develop and facilitate innovative group counseling formats Offer crisis management and safety planning Document services and outcomes in the Electronic Medical Record Refer patients to higher levels of care and connect them to community resources What We Offer Fixed Monday-Friday schedule (no on-call, no evenings, no weekends) A collaborative work culture focused on mission and growth Ongoing clinical development and CE opportunities Clinical work that is meaningful, community-rooted, and spiritually integrated Three full-day staff retreats annually Generous paid time off, including vacation, sick time, holidays, and a paid sabbatical after seven years Comprehensive benefits: medical, dental, retirement plan, long-term disability Tuition reimbursement after one year of service Eligibility for federal/state loan forgiveness programs You May Be a Great Fit If You: Are independently licensed in Pennsylvania as an LCSW, LPC, LMFT, or Psy.D Are bilingual in English and Spanish (or willing to participate in immersive language training) Are energized by a fast-paced, team-centered clinical environment Are committed to providing excellent care to underserved communities Desire to work in a faith-based healthcare ministry that integrates spiritual care into practice COVID-19 Vaccination Policy To protect the health of our patients and team, COVID-19 vaccination is required for all on-site workforce members (including employees, contractors, and volunteers). Exemptions for medical or religious reasons may be requested and are subject to review. Start dates may be delayed until full compliance is achieved.

Description: Advanced Health Care (AHC) is an innovative health care company focused on delivering 5-star services and exceptional patient outcomes. AHC operates short-term transitional rehabilitation facilities, home health care agencies, and hospice services throughout the country. For more information about Advanced Health Care visit ********************** AHC is a portfolio company of The Larry H. Miller Company. Headquartered in Sandy, Utah, The Larry H. Miller Company is a privately-owned family business with operations located across the western United States. For more information about The Larry H. Miller Company visit ************ Summary A SNF Patient Account Coordinator ensures that services provided to patients will be reimbursed and assists the Administrator in the majority of back-office duties. Schedule: Full-Time, Days Monday - Friday Responsibilities and Duties Knowledge in Microsoft Word and Excel Ability to read, research, and route correspondence to appropriate parties Verify eligibility and benefits via phone and online portals for a variety of insurances and Medicare Complete intake of new patient admissions in EHR software Track, manage, and collect all co-pays and patient responsibility amounts in a timely manner Complete monthly charge entries and preparing month end documents required by certain deadlines Efficiently collect and analyze information Operate and manage multi-line phone system Weekly bank deposits Provide tours of the facility Greet and assist people in a warm and friendly manner Establishing and maintaining positive working relationships with co-workers Support AHC culture by promoting “Friendly, Positive, and Focused on Excellence" All other duties as assigned Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. Experienced in all facets of running an office, i.e., accounts payable, accounts receivable, payroll, reporting, etc. Proficient in mathematical, verbal, written, and computer skills, as well as reasoning ability Excellent communication, organization, and follow-up skills Ability to handle multiple assignments simultaneously Attention to detail and the ability to work independently Requirements: Job Qualifications: A minimum of 1-year medical office experience required Knowledge of skilled nursing facility operations preferred Physical Requirements: Regularly required to walk, sit, stand, bend, reach, lift, and move about Ability to communicate effectively, both orally and in writing. To perform other duties as required Note: The need may arise to revise, supplement, or rescind portions of this , and Advanced Health Care reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Full-time Description As a CNA you will play a vital role in providing direct care and support to our residents, assisting with activities of daily living, promoting their independence and ensuring their comfort and well-being. Schedule: Full-Time, Weekends, Nights, Days, All Shifts Available, 8 hour shifts *We are a brand new facility opening with short term rehab and excellent staff to patient ratios!* Primary Responsibilities and Duties: Provide direct care to residents under the supervision of licensed nursing staff, including assistance with bathing, dressing, grooming, toileting, and feeding. Assist residents with mobility and transfers, using proper lifting and position techniques to ensure their safety and comfort. Monitor residents' vital signs, intake and output, and report any changes or concerns to the nursing team. Assist with resident admission, transfers, and discharges, including orienting new residents to their surroundings and helping them settle into their rooms. Support residents' social and recreational activities by engaging them in meaningful interactions, escorting them to group activities and providing companionship. Maintain a clean and organized living environment for residents, including making beds, tidying rooms, and ensuring cleanliness and infection control standards are met. Assist with resident dining services, including meal set-up, feeding assistance, and recording food and fluid intake as directed. Document care provided and resident observations accurately and timely in accordance with facility policies and regulatory requirements. Participate in educational opportunities and training programs to maintain CNA verification and enhance skills and knowledge in geriatric care. Assist new CNA team members with training and getting actuated with policies, procedures and the layout of the facility. Participate in team meetings and contribute to resident care planning and goal setting. Contribute to a positive and supportive work environment by demonstrating professionalism, teamwork, and effective communication skills. Perform all other duties assigned. Requirements Job Qualifications: Current certification as a Nursing Assistant (CNA) in the state you work. CPR certification. 1 year of experience in a skilled nursing facility or similar medical setting preferred. Ability to build rapport with residents through a compassionate and caring demeanor. Commitment to providing high-quality, resident-centered care with empathy and compassion. Strong clinical skills in assessment, treatment planning and intervention implementation. Physical Requirements: Work performed in a medical setting due to the need to care for residents in person. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, stretch, and twist. Stamina to stand and move about the facility to perform frequent rounds and respond to emergent situations as needed. Emotional resilience and ability to cope with the physical and emotional demands of working with residents who may have complex healthcare needs. Capability to lift and transfer residents safely, with proper body mechanics and assistance as needed. Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. The job requires accepting criticism and dealing calmly and effectively with high-stress situations. The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing. The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. The ability to exert maximum muscle force to lift, push, pull, or carry objects. Salary Description $20 - $25 per hour

Empower Wellness, One Patient at a Time - Join Us as a Registered Dietitian! Are you passionate about using food and faith to transform lives? At Esperanza Health Center , we're seeking a bilingual Registered Dietitian who thrives in a collaborative, mission-driven environment. In this role, you'll provide individualized and group-based nutrition counseling, with a strong focus on diabetes care and education . You'll serve a diverse community, help patients meet sustainable health goals, and integrate faith-based support as part of our holistic care model. Position Title: Registered Dietitian (RD) Department: Clinical Services Reports To: Clinical Supervisor Employment Type: Full-Time, Exempt Location: Esperanza Health Center - Philadelphia, PA Position Summary The Registered Dietitian (RD) is responsible for providing nutrition counseling and education to patients with identified nutritional risk factors, especially those with obesity and diabetes . As a Diabetes Care and Education Specialist , the RD leads individual and group sessions, manages a patient panel, and collaborates with a multidisciplinary care team to promote wellness through a holistic, faith-integrated approach. Essential Responsibilities 1️⃣ Individual Counseling Conduct initial assessments and follow-ups using the EMR (Centricity) Set and document personalized, attainable nutrition goals Provide patients with goal summaries and relevant educational tools Collaborate with providers to create appropriate treatment plans Assess and refer patients for psychological, social, and spiritual needs Practice cost-effective, patient-centered care 2️⃣ Group Education Lead group nutrition education sessions with patients or community groups Create or adapt lesson plans and educational materials Clearly communicate your role and clinical goals during group sessions 3️⃣ Diabetes Care & Education Participate in "Diabetes Day" clinics, offering instruction on: Glucose monitoring (finger-stick & CGM) Insulin and GLP-1 injections Insulin titration protocols Coordinate monthly group medical visits Track and report diabetes metrics and productivity Collaborate with CHWs to enhance diabetic patient care 4️⃣ Community Health Engagement Promote healthy living at health fairs, cooking demos, and community classes Prepare and present culturally appropriate health materials 5️⃣ Prenatal & Breastfeeding Nutrition Partner with OB team to provide breastfeeding education Counsel prenatal and postpartum patients on maternal and infant nutrition 6️⃣ Team Communication & Professional Development Collaborate regularly with staff and medical supervisors Respond promptly to urgent patient or team needs Stay up to date with continuing education Proactively suggest and support practice improvements Knowledge, Skills & Competencies Bachelor's degree in Food & Nutrition or Dietetics from an accredited program Completion of approved internship and CDR registration (or within 6 months of hire) Eligibility for PA Licensure as a Licensed Dietitian-Nutritionist (LDN) Bilingual (Spanish/English) required Strong communication, organization, and interpersonal skills Intermediate computer skills and proficiency in Microsoft Office Ability to work independently and maintain confidentiality Passion for integrating Christian faith into patient care Working Conditions Frequent use of computers and electronic medical records Occasional lifting and moving up to 40 lbs; physical flexibility required Requires mobility within clinical and community settings

Serve with Skill and Compassion - Become a Primary Care Provider at Esperanza Health Center Are you a mission-driven Nurse Practitioner passionate about whole-person care? Join Esperanza Health Center and provide high-quality, Christ-centered healthcare to underserved communities in North Philadelphia. In this full-time role, you'll work as part of a dynamic care team, offering compassionate clinical care, health education, and spiritual support-bringing hope and healing to every patient encounter. Position Title: Primary Care Provider (Nurse Practitioner) Department: Clinical Services Reports To: Medical Director Employment Type: Full-Time, Exempt Location: Esperanza Health Center - Multi-site (North Philadelphia) Benefits: Includes paid vacation, sick and holiday leave, medical and dental coverage, CME funding and time, life and disability insurance, retirement plan Position Summary The Primary Care Provider (NP) at Esperanza Health Center provides holistic, patient-centered care rooted in Christian values. This role is responsible for timely and effective clinical care, collaboration with a multidisciplinary team, spiritual outreach, and participation in organizational initiatives that promote wellness, efficiency, and patient empowerment. Key Responsibilities 🩺 Clinical Excellence & Team-Based Care Arrive and start sessions on time; prepared for AM/PM patient sessions Participate in and lead daily team huddles Delegate effectively to support staff and maintain patient flow Follow up on hospital discharges, test results, referrals, and medication refills Provide efficient, high-quality patient care, completing documentation within 24 hours Engage in cost-effective, evidence-based care aligned with EHC clinical guidelines Prescribe responsibly, especially regarding controlled medications Handle patient needs efficiently during on-call periods and complete follow-up documentation 💬 Patient Engagement & Empowerment Educate and empower patients to take an active role in their own wellness Schedule follow-ups strategically for chronic condition management Set clear visit agendas and boundaries with patients Provide culturally sensitive and spiritually integrated care Encourage patient involvement in decision-making and follow-up compliance 💻 Documentation & Follow-Up Complete charting, referrals, and documentation on the day of the visit whenever possible Review labs and communications bins regularly Address refill and message requests within 2 working days Complete patient forms within 5 working days Spiritual & Holistic Care Provide spiritual care through prayer, scripture, and connection to churches when appropriate Refer patients to behavioral health or social services as needed Serve all patients with humility, love, and respect-regardless of spiritual interest or beliefs Participate in daily staff devotions and contribute to the spiritual life of the team Collaboration & Culture Resolve conflicts directly and respectfully with team members Encourage team morale and model a positive, constructive attitude Train, mentor, and precept students when appropriate Suggest and support clinic-wide quality improvement efforts Participate in fundraising and community outreach events (optional) Clinical Skills & Accountability Demonstrate sound clinical judgment and stay current with care guidelines Maintain up-to-date credentials (license, DEA, CME) Seek supervision appropriately and adhere to licensing limitations Follow organizational protocols, including on spiritual care boundaries and biblical ethics Qualifications Licensed Nurse Practitioner (NP); Family Medicine preferred At least 2 years experience in primary care Demonstrated commitment to Christian values and ethical practice Passion for serving underserved populations Strong communication, teamwork, and organizational skills Ability to integrate faith into clinical care in a respectful, patient-centered manner Accountable to and active in a Bible-teaching church congregation COVID-19 Vaccine Requirement Esperanza Health Center requires all on-site workforce members, including employees, contractors, and volunteers, to be vaccinated against COVID-19. Exemptions for valid medical or religious reasons may be requested. Start dates may be delayed until vaccine compliance is confirmed.

🌟 Make a Difference Through Holistic HIV Care 🌟 Are you a compassionate and mission-driven Registered Nurse seeking meaningful work in community health? Join Esperanza Health Center as an HIV Care Coordinator and play a vital role in delivering holistic, Christ-centered care to individuals living with HIV. As part of a collaborative and supportive care team, you'll provide medical care, patient education, and spiritual support to empower patients on their journey to wellness. Position Title: HIV Care Coordinator (Registered Nurse) Location: Esperanza Health Center - Philadelphia, PA Employment Type: Full-Time Department: HIV Care Team Reports To: Medical Director or Clinical Supervisor About Us Esperanza Health Center is a faith-based, bilingual primary healthcare clinic committed to serving the Latino and underserved communities of Philadelphia. We provide high-quality, affordable care in Jesus' name and strive to meet not only physical needs but also emotional and spiritual needs. Position Summary As the HIV Care Coordinator, you will be a key member of the HIV Care Team. You will coordinate and deliver primary care services to patients living with HIV, manage individualized care plans, provide patient education, assist in triage, and help connect patients with needed resources. This role also includes supporting HIV testing efforts and offering spiritual care to those in need. Core Responsibilities Coordinate and deliver primary care services for patients living with HIV Develop and maintain individualized care plans based on ongoing assessments Triage and assess patients who call or walk in for care Provide patient education and empower patients to manage their health Collaborate with medical providers and staff to ensure holistic care Assist with HIV testing and follow-up care Provide spiritual care and support as needed Uphold Esperanza's mission and demonstrate Christlike compassion in all interactions General Expectations Promote a safe, welcoming, and respectful care environment Adhere to all policies, procedures, and regulatory standards Participate in staff meetings and Quality Improvement activities Represent Christ and Esperanza's mission within and outside the clinic Maintain punctuality and professional dress Work collaboratively with staff and volunteers to achieve shared goals Address conflicts or misunderstandings using biblical principles Qualifications & Experience Licensed Registered Nurse (RN) in the state of Pennsylvania Experience in hospital or community health settings Previous experience with HIV/AIDS care preferred (training available) Understanding of HIV/AIDS-related care standards Strong interpersonal and communication skills Ability to work independently and within a team Bilingual in English and Spanish preferred (Spanish immersion training available) Committed to integrating faith into work and care delivery

Job DescriptionDescription: The Licensed Practical Nurse (LPN) provides high-quality, patient-centered nursing care to residents in a skilled nursing facility (SNF). Under the supervision of a Registered Nurse (RN), you will assist in delivering and managing care for patients with various medical conditions, including those recovering from surgery, managing chronic illnesses, or addressing other health-related concerns. Your role is vital in ensuring residents receive compassionate, efficient, and effective care within the facility. Schedule: Full-Time, Weekends, Nights, Days, 12 Hour Shifts ***Brand New Facility*** Primary Responsibilities and Duties: Administer medications and treatments as prescribed by physicians and in accordance with SNF protocols. Perform routine and specialized nursing tasks, including wound care, catheter insertion, and monitoring vital signs. Assist in developing and implementing individualized care plans in collaboration with the resident, family, caregiver, and healthcare team. Monitor and document resident progress, response to treatments, and any changes in condition, reporting significant findings to the supervising RN. Educate residents, families, and caregivers about SNF services, symptom management, and care options. Assist with resident mobility, transfers, and activities of daily living as needed, ensuring safety and comfort. Maintain accurate and up-to-date resident records and documentation in compliance with regulatory and organizational standards. Collaborate with RNs, physicians, and other healthcare professionals to ensure coordinated and comprehensive care. Respond to resident needs and changes in condition promptly, providing appropriate interventions and support. Adhere to infection control and safety procedures to protect residents and staff. Perform all other duties assigned by the supervisor or designated management. Requirements: Job Qualifications: Valid Licensed Practical Nurse (LPN) license in the state in which work is performed. At least 1 year of nursing experience, preferably in a skilled nursing facility, long-term care, or other related fields. Strong clinical skills and the ability to perform a range of nursing procedures with precision. Excellent communication and interpersonal skills, with the ability to interact effectively with residents, families, caregivers, and healthcare professionals. Demonstrated ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities in a fast-paced environment. Ability to build rapport with residents through a compassionate and caring demeanor. Physical Requirements: Ability to lift and transfer patients, with or without assistance, up to 50lbs. Capability to perform physical tasks such as bending, standing, walking, and climbing stairs for extended periods. Strength to handle medical equipment and assist patients with mobility and physical activities. Visual acuity and dexterity for performing tasks such as reading medical records, administering injections, and handling medical instruments. Ability to respond swiftly and efficiently to emergency situations. Capacity to work in various home environments which may include navigating stairs, tight spaces, or uneven surfaces. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. Job requires accepting criticism and dealing calmly and effectively with high-stress situations. The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

Medical Assistant/Phlebotomist: Part-Time -PM Seeking Certified Medical Assistants/Phlebotomists: Must be fully bilingual in English & Spanish Esperanza Health Center is a Christ-centered, non-profit primary medical care clinic in Philadelphia, PA. We are seeking qualified and committed Medical Assistants/Phlebotomists to join our team. If you are a Certified Medical Assistant who is searching for a new beginning with a Christ-centered, team-oriented organization, your search stops here! You were led to this job posting because you might have been called or chosen to help us fulfill our mission in providing quality health care and support services to our patients. We welcome you to join a positive work environment, a supportive team, and an engaging community that we love to serve. SUMMARY : The Part-Time Medical Assistant/Phlebotomist performs a wide variety of roles in support of the clinicians and in the provision of safe and whole person care. The Medical Assistant/Phlebotomist prepares adults and children for exams and assists adult practitioners, pediatricians, obstetricians, gynecologists, and HIV care providers in caring for patients. The Medical Assistant/Phlebotomist addresses the needs of walk-in and call-in patients in the back desk and triage areas, performs phlebotomy, tends to orderliness and stocking of exam rooms, hubs and labs, assists supervisors with specific tasks, and nurtures the spiritual growth of team members and patients. Medical Assistants/Phlebotomists are assigned to the various roles above based on the needs of Esperanza Health Center and the skill set of the individual Medical Assistant/Phlebotomist. MAIN DUTIES (BUT NOT ALL) Responsible for performing phlebotomy services: a) Perform Venipuncture on adults and children: Correctly identify patient, verify demographic information, and verify insurance information. Make the patient feel comfortable by explaining all procedures professionally and respectfully. Prepare supplies and provide safe and efficient care. Perform venipuncture according to the procedure manual. b) Prepare Lab Specimens for Storage and Transport to Outside Lab: Label specimens correctly. Prepare serum and plasma specimens correctly. Identify and store specimens for room temperature, refrigerated, or frozen transport. Store specimens overnight or over weekends correctly. Interface with outside labs regarding STAT or urgent lab pick-ups. c) Manage Inventory and Organization of Lab Supplies: Complete weekly inventory of lab supplies; submit requisitions to Quest and LabCorp. Submit a request for any supplies not provided by Quest or LabCorp to the Supervisor. Manage lab supply inventory for all Quest and LabCorp supplies and ensure that expired supplies are returned to the outside labs and are not utilized. Perform routine maintenance and cleaning of the lab and lab equipment, including the refrigerator and freezer. Maintain lab and lab supplies in a neat and organized fashion. Pack Bio-Waste box and prepare it for pick-up every other week and communicate with Bio-Waste Disposal Company as needed. KNOWLEDGE, SKILLS, AND QUALIFICATIONS High school diploma or GED required. Phlebotomist diploma from an accredited school Must be fully bilingual in English and Spanish. Proficiency in basic math, including fractions, decimals, multiplication, and division. A solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions. Solid interpersonal skills, including handling of difficult people. Must communicate warmth and be able to put people at ease. Ability to remain calm in a chaotic situation. Ability to take initiative in communication, being clear and direct, to effectively communicate with other staff. Demonstrated ability to handle many details and multiple priorities. Must show ability to organize, process, and verify details. Demonstrated record of timeliness and reliability in a work setting. Requires the ability to work with adults and children. Ability to share Christian faith with others and to provide spiritual encouragement and hope in Christ; ability and willingness to pray with others. To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates. Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved.

DEPARTMENT: Nursing SUPERVISOR: Director of Nursing POSITIONS SUPERVISED: Assist in training and supervision of MA's working in triage. STATUS: Exempt SUMMARY : Addresses needs of walk-in and call-in patients, participates in patient health education, coordinates multidisciplinary referrals and follow-up of more complex patients, and provides spiritual care to patients. Able to perform Hub MA and Back Desk duties as needed. DUTIES AND RESPONSIBILITIES AS TRIAGE NURSE: 1. ADDRESSES NEEDS OF WALK-IN AND CALL-IN PATIENTS · Interviews patients to determine patient care needs. Documents initial assessment and intervenes according to triage protocol. · Responds quickly and appropriately to urgent/ emergent medical problems. Prioritizes patient needs according to level of acuity. Assists in the care and transfer of acutely ill patients to EMS services. · Demonstrates sound clinical judgment and decision-making, not working outside level of training. · Documents all clinical interactions completely and efficiently in patient EMR chart. · Begins basic teaching relevant to current complaint as appropriate, i.e. review standard guidelines for care of common illnesses such as fever, URI, diarrhea, vomiting, lice, etc. · Assists CAs in managing provider's schedules throughout the day to improve work flow and decrease patient wait time. · Provides training and mentoring to Medical Assistants who are assisting in triage. · Assists Head Nurse with various projects as able. 2. PARTICIPATES IN PATIENT HEALTH EDUCATION · Provides patient education on topics such as: diet and nutrition; general patient education; self-administration of injectable medications; prevention and treatment of asthma; use of glucometer, etc. · Performs medication reconciliations with patients who are on complex medication regimens and reviews purpose, correct dosage and any special instructions or precautions for each medication. · Encourages and instructs patients to take the appropriate initiative in their own health, specifically encouraging them to understand and ask questions about their care, make their own appointments, follow-up with consultants and make initial contacts with insurances and vendors. · Provide patient education to sick patients regarding when to contact clinician or seek emergency care if symptoms aren't improving or illness progresses. 3. COORDINATES MULTI-SPECIALTY CARE AND FOLLOW-UP CARE · Arranges appointments with consultants as ordered for complex patients requiring additional assistance and communicates with patients about appointments. · Contacts patients about critical lab results as requested by Clinicians, and explains results and any needed follow-up. · Calls patients as requested by Clinicians to evaluate response to treatment and to encourage compliance with treatment plan. · Communicates with other EHC teams such as Care Management, Social Services, BHC, regarding care of complex patients. · Communicates with outside agencies including consultants, mental health services, social service agencies, insurance companies, etc., to coordinate care of patients with multiple needs. 4 . ASSISTS CLINICIANS IN DIRECT PATIENT CARE · Evaluates patients who are unable to pay for the office visit to determine if their needs should be addressed on the same or can wait until the patient has payment. · Evaluates uninsured new patients and obtains information on health history, medication history, any health information available in TUH Epic EMR. Reviews with patients how to utilize triage, how to make appointments, etc. · Assists Clinicians with procedures such as lumbar puncture and suturing. Assists in the care and transfer of acutely ill patients to the ER. · Able to function as Medical Assistant if needed: escort patients in rooms, do initial intake interview, BP, temperature, weight, etc. · Perform and document in-house lab procedures such as urine dip, urine HCG, finger stick Hgb, finger stick glucose, hemoccult test, etc., according to protocol and in compliance with OSHA standards. · Perform EKG and administer bronchodilators via nebulizer and as ordered by provider. · Administer oxygen as ordered by provider. · Obtain lab specimens and prepare them for receipt by outside lab, including labels and requisitions. · Assist MAs in care acutely ill patients. · Assist with Back Desk role as time permits and when back desk lists are long. 5. INJECTABLE MEDICATIONS AND VACCINES. · Administers intravenous fluids, injectable medications and vaccines as ordered. · Familiar with protocol for maintaining viability of vaccines in the event of a power outage or appliance failure. Able to transport vaccines safely according to protocols in an emergency. · Able to receive vaccine shipments and store appropriately. 6. EMERGENCY CLINICAL SUPPLIES. · Familiar with uses of emergency clinical supplies. · Performs monthly emergency cart check at K&A 7. SPIRITUAL CARE · Provides effective spiritual intervention with patients, sharing hope and salvation through Jesus Christ, sharing helpful Biblical instruction and scriptures, praying for pts, and connecting/referring to Christian churches as appropriate and according to the leading of the Holy Spirit. · Does not force spiritual intervention, but gives spiritually uninterested pts respect and space, continuing to provide exemplary care in all other dimensions · Participates in personal and community spiritual growth through active participation in daily prayer meetings with EHC team. · Offers referral to chaplain or area clergy for follow-up as requested by patient. GENERAL EXPECTATIONS: 1. MOTIVATION · Expresses enthusiasm and possesses a positive attitude and interest in the job. · Exhibits self-motivation in undertaking new projects and assignments. · Independently identifies and resolves problems. · Pursues personal and professional development. 2. COMMUNICATION · Verbally presents ideas and opinions in a clear and concise manner. · Written communication is clear, concise, and well organized. · Forms rapport with patients quickly, exhibits people focused personality. · Able to make decisions despite situations that are not clear cut and involve ambiguity. · Uses effective listening skills and allows others to convey ideas. · Provides relevant information to immediate supervisor and staff regarding status of projects and programs. · Establishes and maintains open lines of communications with other staff. · Maintains discretion and confidentiality in communicating with others. · Communicates the love of Christ through interactions, not complaining or arguing, but expressing hope in Christ and His promises. · Shows respect for cultural differences and the dignity of each individual. · Strives to put others at ease and to communicate in ways they can understand and at their educational level. · Able to utilize negotiation skill successfully. · Makes hospitality and responsiveness to patients and each other a habit, adding warmth to our environment. · Notifies supervisor prior to scheduled start time if anticipating lateness or absence. 3. QUALITY / SERVICE · Makes consistent efforts to control cost while seeking ways to increase productivity and improve quality. · Ensures the proper completion of work activities in a timely manner. · Recognizes critical situations and responds effectively . · Maintains personal boundaries, taking on responsibility or tasks within limits of personal ability. 4. TECHNICAL KNOWLEDGE · Continues to expand personal and professional growth by recognizing current trends in specialty and effectively preparing to meet anticipated changes. · Serves as a resource person by providing technical knowledge to others seeking advice and assistance. 5. GENERAL RESPONSIBILITIES · Works in harmonious partnership with health center staff and volunteers to further Esperanza's mission and vision, to accomplish common goals, and to coordinate various activities. · Adheres to policies and procedures of the health center and the regulations of governing agencies as they affect the department, recommending changes where appropriate. · Promotes “safety” practices. · Seeks timely reconciliation with others following biblical principles when wronged or after doing wrong to someone else. · Favorably represents Christ and His mission at Esperanza within and outside the Health Center. · Adheres to dress code policy at all times. · Demonstrates habit of good attendance and punctuality by reporting for work whenever scheduled. · Participates in departmental meetings and general staff meetings. · Reads all clinical memos promptly. 6. INTERPERSONAL RELATIONS: As a representative of Esperanza Health Center, all comments, attitudes, actions, and behaviors have a direct effect on the organization's image and perceptions of quality service. Interaction with patients, guests, volunteers, co-workers, supervisors, and other employees must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. Personal and professional behavior should promote positive relations and an atmosphere which is congruent with Esperanza's Mission and Vision statements, standards, and guidelines. I hereby certify that I have read and understand my position description. In addition, I accept the responsibility of this position and acknowledge that I have received a copy of my position description. EDUCATION, KNOWLEDGE, SKILLS, AND QUALIFICATIONS: 1. BSN required; RN with preferably a minimum of one year post-graduate experience, preferably in a hospital setting. 2. Maintains CPR certification. 3. Solid interpersonal skills, including ability to deal with people politely, even when they are impolite. Must communicate warmth and be able to put people at ease. 4. Ability to remain calm under pressure. 5. Ability to take initiative in communication, being clear and direct, in order to effectively communicate with other staff. 6. Good oral communication skills. Must be fully bilingual in English and Spanish. 7. Some computer experience - word processing and/or other. 8. Demonstrated ability to handle many details and multiple priorities. Must show ability to organize, process, and verify details. 9. Must have a solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions. 10. Solid character references, as well as no criminal record. Also, a solid record of timeliness and reliability in a work setting. WORKING CONDITIONS: Requires the ability to be on your feet working in a high paced environment for 4 hours at a time. Requires the ability to work in a seated position on the phone for 4 hours at a time. Requires extensive work on a computer keyboard. Requires the ability to work with adults and children. Requires work with needles and patient's bodily fluids. Requires the ability to carry a 20 pound box. Spanish immersion training is available should you qualify for this position but are not fluent in Spanish. EHC will provide further information.

Job Description Join Esperanza Health Center as a Staff Accountant, a vital role within our Finance/Billing Department. This position offers an opportunity to contribute to our mission-driven organization by ensuring accurate financial recordkeeping, supporting audits, managing accounts, and enhancing internal processes. The role is full-time, exempt, and reports to the Chief Financial Officer. Position Summary: The Staff Accountant is responsible for general accounting, accounts receivable, accounts payable, monthly financial closings, and ensuring the accuracy and timeliness of accounting records and financial reports in compliance with generally accepted accounting principles (GAAP). A key member of the Finance and Payroll teams, the Staff Accountant collaborates with team members to achieve financial goals. This role plays an essential part in assisting the Senior Accountant in the timely preparation of monthly financial statements and maintaining the integrity of the general ledger. Key Responsibilities: 1. Financial Recordkeeping and Reporting: Prepare journal entries by compiling and analyzing relevant information. Reconcile cash postings with cash received in coordination with the Patient Accounts department. Maintain and reconcile the general ledger, including bank statements, petty cash, fixed assets, and depreciation schedules. Monitor accounts receivable, including donations, grants, and other income, and coordinate with program managers to ensure accurate expense coding. Ensure timely and accurate reporting of all financial activities and assist with monthly financial closing processes. 2. Audit and Compliance Support: Assist in preparation for year-end audits and interim financial reviews. Provide necessary documentation and support to auditors during annual audits. Stay updated on tax regulations and non-profit compliance, and assist with preparing necessary tax filings (e.g., 990 forms). 3. Ad hoc Payroll Support: Serve as the primary backup for payroll processing, ensuring accuracy and compliance with federal and state regulations. Assist with payroll-related reconciliations and maintain employee payroll records, including deductions and benefits. 4. Finance Department Management: Prepare bank deposits, review the accounts payable aging report, and reconcile accounts payable with the general ledger. Support the CFO in preparing the annual budget and monthly internal financial reports. Maintain fiscal controls, policies, and procedures to ensure funds are used for their intended purpose. Handle special projects and ad-hoc duties as required. 5. Internal Controls and Process Improvement: Support the development, implementation, and maintenance of internal control procedures. Identify areas for improvement in accounting processes and recommend solutions to enhance efficiency. Qualifications: Education: Bachelor's degree in Accounting, Finance, or a related field. Experience: 2-3 years of experience in accounting, preferably in a non-profit organization or similar environment. Technical Skills: Proficiency in accounting software (e.g., QuickBooks, Financial Edge) and Microsoft Excel. Knowledge of fund accounting, GAAP, and tax compliance requirements for non-profits. Attention to Detail: Strong organizational skills with exceptional attention to accuracy and detail. Communication: Excellent written and verbal communication skills, with the ability to collaborate with diverse teams. Ethics & Faith: High integrity, a commitment to confidentiality, and ethical conduct. Ability to share faith in Christ with others. Problem-solving: Strong analytical skills and ability to resolve complex financial issues. Time Management: Ability to prioritize tasks, meet deadlines, and manage time effectively in a fast-paced environment. Work Environment: The Staff Accountant will work in an office setting, with one day a week remote work options as per organizational policy. Compensation: Competitive salary commensurate with experience. Benefits package may include health insurance, retirement plans, paid time off, and other organizational perks.

The Diabetes Care Navigator assists patients of Esperanza Health Center (EHC) with diabetes with completing the recommended care to manage their diabetes and prevent future complications. This includes but is not limited to: performing outreach to patients overdue for laboratory testing and retinopathy screenings; assisting with referrals for identified barriers related to social drivers of health (SDOH); and connecting patients with other EHC and community resources. This team member also assists with performing outreach and providing referrals for patients with prediabetes for any community Diabetes Prevention Programs, as needed. The Diabetes Care Navigator works closely with the Diabetes Care Coordinator to care for this population of patients. This is a part time position: 25 hours per week. ESSENTIAL FUNCTIONS * Collaborate with the Associate Medical Director for Community Health and Wellness, Population Health, and Clinical Quality Assurance and Diabetes Care Coordinator to perform outreach to patients identified as high risk. * Perform outreach for patients overdue for diabetes labs and/or appointment with the primary care provider to ensure adequate follow up is achieved. * Perform outreach for patients overdue for retinopathy screening; liaises with ophthalmology and optometry offices to ensure that records are received for referral loop closure. * Support Diabetes Care Coordinator with events on site at EHC scheduled with outside partners to facilitate the completion of recommended health screenings for patients with diabetes (including but not limited to retinal screening clinics). * Connect patients to resources to assist them in controlling their diabetes, including but not limited to: * Nutrition classes or visits * EHC Lifestyle Medicine classes * Identify barriers related to diabetes control including Social Drivers of Health (SDOH) and connect patients with necessary resources. * Collaborate with Esperanza health care team members (e.g. behavioral health, care management, social services) and outside agencies (e.g. The Simple Way, Manna, etc) as needed to address barriers to controlling diabetes. * Collaborate with outside organizations to refer patients to and support the Diabetes Prevention Program on site, or at location of program, as needed. * Position requires 15-25 hours per week. The position requires at least 8 hours of work on site per week Monday through Friday. * May work up to 4 hours one Saturday per month with supervisor approval. COMPETENCIES * Self-directed and motivated. * Ability to effectively provide clinical care to socially and medically complex patients in a variety of non-traditional settings * Exceptional organizational and interpersonal skills, with attention to detail required. * Strong written oral/written communication is required. * Competency in Google Suite, knowledge of database and data analysis preferred. * Ability to work collaboratively in a team and manage multiple priorities, utilize effective time management skills, and exercise sound administrative and clinical judgment. * Ability to analyze systems and to develop creative solutions to problems. * Demonstrated cultural humility, strong cross-cultural sensitivity and experiences, required. * Requires the ability to travel to multiple office locations. * Provides effective spiritual intervention with patients, sharing hope and salvation through Jesus Christ, sharing helpful Biblical instruction and scriptures, praying for patients, and connecting/referring to Christian churches as appropriate and according to the leading of the Holy Spirit. Does not force spiritual intervention, but gives spiritually uninterested patients respect and space, continuing to provide exemplary care in all other dimensions. * Serves all patients in a Christ-like manner, with respect, humility, love, and self- control. KNOWLEDGE, SKILLS, AND QUALIFICATIONS * High school diploma or equivalent. * Spanish language proficiency preferred * Demonstrable maturity and professionalism in the workplace. * Knowledge of North Philadelphia communities, an understanding of the barriers to health and experience supporting individuals with behavior change preferred.

Job Description???? Transform Lives Through Holistic Care - Join Our Behavioral Health Team! Are you a licensed mental health professional who's passionate about whole-person care? At Esperanza Health Center, we believe emotional and spiritual wellness are inseparable from physical health. As a Behavioral Health Consultant, you'll be part of a dynamic care team delivering compassionate, trauma-informed, and culturally responsive services to our North Philadelphia community. If you're ready to make a lasting impact-without the demands of on-call shifts or weekend work-this role is for you. Position Title: Behavioral Health Consultant Department: Behavioral Health Reports To: Behavioral Health Director Employment Type: Full-Time, Exempt Work Hours: 40 hours/week (Monday-Friday) Travel: Less than 10% Salary Range: $65,470.80-$75,291.42 for LCSW $83,300.00-$98,000.00 for Psy.D Who We Are Esperanza Health Center is a multicultural, Christian ministry providing high-quality, affordable, bilingual healthcare to the Latino and underserved communities of Philadelphia. We care for the whole person-body, mind, and spirit-regardless of ability to pay, in the name of Jesus. Position Summary At Esperanza, we recognize that behavioral health is key to overall wellness. Our Behavioral Health Consultants work in close collaboration with medical providers to address mental health needs in the context of primary care. This role involves delivering individual and group interventions, brief therapy, and crisis response, helping patients of all ages reach their health and life goals through accessible, holistic care. Key Responsibilities Deliver culturally sensitive, strengths-based, trauma-informed care Provide brief clinical interventions to patients during medical visits Address mental health concerns including depression, anxiety, trauma, grief, developmental needs, and substance use Collaborate with medical providers on treatment planning and shared care goals Develop and facilitate innovative group counseling formats Offer crisis management and safety planning Document services and outcomes in the Electronic Medical Record Refer patients to higher levels of care and connect them to community resources What We Offer Fixed Monday-Friday schedule (no on-call, no evenings, no weekends) A collaborative work culture focused on mission and growth Ongoing clinical development and CE opportunities Clinical work that is meaningful, community-rooted, and spiritually integrated Three full-day staff retreats annually Generous paid time off, including vacation, sick time, holidays, and a paid sabbatical after seven years Comprehensive benefits: medical, dental, retirement plan, long-term disability Tuition reimbursement after one year of service Eligibility for federal/state loan forgiveness programs You May Be a Great Fit If You: Are independently licensed in Pennsylvania as an LCSW, LPC, LMFT, or Psy.D Are bilingual in English and Spanish (or willing to participate in immersive language training) Are energized by a fast-paced, team-centered clinical environment Are committed to providing excellent care to underserved communities Desire to work in a faith-based healthcare ministry that integrates spiritual care into practice COVID-19 Vaccination Policy To protect the health of our patients and team, COVID-19 vaccination is required for all on-site workforce members (including employees, contractors, and volunteers). Exemptions for medical or religious reasons may be requested and are subject to review. Start dates may be delayed until full compliance is achieved.

Seeking Clerical Assistants: Must be fully bilingual in English & Spanish Esperanza Health Center is a Christ-centered, non-profit primary medical care clinic in Philadelphia, PA. We are seeking committed Clerical Assistants to join our team. If you are searching for a new beginning with a Christ-centered, family oriented organization, your search stops here! You were lead to this job posting because you might have been called or chosen to help us fulfill our mission in providing quality health care and support services to our patients. We welcome you to join a positive work environment, a supportive team, and an engaging community who we love to serve. SUMMARY: The Clerical Assistant is responsible for delivering excellent customer service that is friendly, accurate and efficient. The Clerical Assistant is responsible for obtaining and entering accurate and complete insurance verifications, collection of co-payments and collection of past due balances, and other elements that make up the start of the Esperanza Revenue Cycle. The Clerical Assistant, as a critical part of the Clinical Care team, is responsible for accurate and directly with the public in person and via phone and is the starting point of the revenue cycle for clinic operations. The Clerical Assistant provides direct support services in the clinical care of patients and ensures effective and efficient operations to maximize patient satisfaction. The Clerical Assistant covers all aspects of Front Desk Reception, Hub Referral Clerical and Call Center roles and works late shift, Saturday shift, and rotates to all sites as assigned. ESSENTIAL DUTIES AND RESPONSIBLITIES 1. Customer Service: The Clerical Assistant is responsible for delivering excellent customer service that is friendly, accurate and efficient. * Arrives on time to assigned area, ready to work. Does not leave work station unnecessarily. Communicates with team when stepping away from desk. Participates in departmental, hub and staff meetings; reads administrative emails/memos to be informed of changes, leading to better customer service and team unity. * Ensures adequate clinic coverage by working late shift, Saturday shift, and rotating to all sites as assigned. * Welcomes patients and visitors warmly in person and on phone. Demonstrates courtesy, respect, patience, and the love of Christ in every interaction, even when patient is demanding or rude. * Logs into MXIE promptly as assigned. Ensures adequate phone coverage by only logging and utilizing "Not available" per manager instruction. * Answers phone calls promptly and verifies full name, DOB, phone numbers and insurance information with each interaction. Follows EHC guidelines for holds and transfers, always communicating actions clearly to patient. * Uses excellent listening skills and clarifying statements to better understand patient. Offers support, hope, and comfort to patients using compassionate responses, prayer and scripture when appropriate. * Accepts ownership of problems and offers prompt resolution with humble and sincere apology. * Keeps work area properly stocked, neat and organized and labels all unfinished work at end of day for follow-up in order to provide efficient care of patient needs. * Checks-in patients at front desk in a timely and accurate manner, updates demographics at each visit, verifies identity and insurance cards, takes patient photo in EMR, obtains signatures on requisite forms annually, scans forms and IDs at the front desk and assures that information has been entered into Centricity, verifies guarantor set-up in account. * Assists patient in fully and accurately completing registration forms at first visit and at least once annually. Updates information in Centricity account and scans papers into account. * Assures that Sliding Fee Scale information is in account so that additional discounts can be applied. If patient has not supplied household income previously, explains necessity of this information and ask for updates. * Familiar with various forms (demographic, school, disability, welfare, utility forms, etc.). Directs patient to complete their portion before accepting form for provider. Assist patients with low literacy level to complete forms. * Offers appropriate scheduling options to patients in accordance with EHC scheduling rules for all appointment types. Explains NPE process, 7 day/ Same Day/Next Day appointment in a clear and concise manner. Familiar with the age limitations, credentialing status and specialty appointments of each clinician so that appointments are made correctly. Familiar with the insurances accepted by EHC so that patients are not given an appointment if we do not accept that insurance. * Reminds patient to bring insurance card, ID card, and co-pay (advises if higher specialist co-pay applies), medications, and insulin log to every appointment. * Verifies that patient questions have been answered. Assures that patient understands what to bring to appointment and has directions and parking instructions. If patient does not have information at the time of the call, informs patient to obtain/bring required information and documents this in appointment note. * Engages interpreters as needed to decrease patient barriers. 2. Revenue Cycle: The Clerical Assistant is responsible for obtaining and entering accurate and complete insurance verifications, collection of co-payments and collection of past due balances, and other elements that make up the start of the Esperanza Revenue Cycle. * Verifies eligibility on all active insurances prior to patient encounter. Verifies PCP assignment, copayments and coverage limitations prior to encounter. Sets insurance order for appointment, and assures that allocation set and financial class match primary insurance. Verifies that patient name and DOB exactly match primary insurance, and that insurance product chosen in account is the actual plan assigned to patient on website. * Provides written record of insurance verifications from external websites, including name of website, eligibility response, PCP assignment, other payers on account, CA name and date. * Establishes mental health coverage prior to each medical or BHC encounter and adds the mental health insurance to account. * Asks if visit is related to MVA or Worker's Comp at check-in and collects MVA and WC information as needed. Creates or attaches "cases" for all worker's comp, MVA, and other visits per protocol. * Obtains signature on Authorization for the Release of Information for all MVA and WC cases and documents this in the finance tab. * Enforces collection policy by assigning guarantor correctly, collecting co-payments prior to visit and issuing receipt. Takes steps to initiate payment plan for past-due balances. Refers uninsured patients to the Patient Access Liaison for evaluation. * Practices sound accounting and cash management principles by reconciling Daily Deposit slip and Daily Logs with cash totals at the end of each shift. Reconciles any discrepancies immediately. Manages case drawer: Keeps drawer locked at all times. Requests change from Office Manager as needed. Assures that change is ready for Saturday clinic. * Retrieves charges and performs "first scrub" of claims at check out, verifying insurance order, allocation set, and case attachment. Communicates directly with clinician if charges have not been entered. Creates financial note in account to clarify any transactions that may be problematic. * Creates new patient accounts using mini-registration module. Begins by searching database by "any" search function to avoid chart duplication, using EHC business intelligence tool for NPE availability and age restrictions, using insurance web-sites to verify eligibility and PCP assignment, and using EHC credentialing status updates for new clinician insurance assignments at EHC. 3. CLINICAL SUPPORT: The Clerical Assistant, as a critical part of the Clinical Care team, is responsible for efficient / accurate work, population management, and risk management. * Verifies patient FULL NAME and DOB before opening EMR, sending message or scheduling an appointment. * Reads and responds to pop-up notes each time account is opened. Erases notes when obsolete. * Follows scheduling rules for all types of visits and all types of resources. Understands exception rules so that resources are used appropriately. * Utilizes "Clerical Assistant's Guide to Scheduling Acutely Ill Patients in Advanced Access Model" document to schedule patients with acute symptoms. Utilizes EHC business intelligence tools and Centricity search function to offer appropriate appointment options. * Routes Phone notes appropriately for refills, medical questions, referrals, DME, social services, return calls, and many more things. * Follows protocols for handling calls from specialists, hospital, visiting nurses, Stat labs (also known as Critical lab value), and suicidal calls. * Maintains confidentiality in accordance with HIPAA law, never releasing patient information to a person not authorized by HIPAA * Does not attempt to answer clinical questions and does not give medical advice * Familiar with referral requirements of each insurance company. Completes all routine referrals within 48 hours of request. Gives patient all relevant specialist appointment information (specialist name, address, phone number) so that patient can make and manage their own referral appointment. Assists patients who experience difficulty making specialist appointments. Submits copy of on-line referral for scanning into chart. * Sends Transition of Care documents following EHC procedures * Makes specialist appointments for all "High Risk" referrals according to protocol. * Notifies Patient Access Liaison when a prior-authorization is required for the referral. Informs patient when Prior-authorization has been obtained. * Reads proxy box messages within 24 hours. Follows up at least once per day until completion, documenting steps of each transaction. * Works to meet organizational productivity goals by contacting patients most likely to "No Show," and consulting with team to add squeeze-ins or see late arrivals according to most recent policies. * Maintains schedule accuracy by updating status on all appointments by end of day and following procedures for handling "no shows" and cancellations. * Write name, DOB and account number on documents sent to scanning. * Adheres to walkie-talkie protocol. * Follows sound principles of medical/legal documentation. * Secures all patient information in accordance with HIPAA by using screen protectors, logging out of EMR when stepping away from desk, and securing or shredding paper at the end of shift. * Follows EHC guidelines for incident reporting and OSHA safety. * Other duties as assigned by supervisor Education, knowledge, skills, and qualifications * High school diploma or GED. * At least one year of experience in customer service, with experience handling difficult customer issues. * Skilled in using computer and related equipment; ability to type quickly and accurately * Demonstrated ability to handle many details and multiple priorities. Must show ability to organize, process, and verify details. * Good oral and written communication skills. Must be fully bilingual in English and Spanish. * Must have a solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions. * Solid record of timeliness and reliability in a work setting. * Able to integrate Christian faith with work and pray with others in need. WORKING CONDITIONS * Requires the ability to sit at desk, read fine print on the computer, type and use computer keyboard for all or most of assigned shift, and operate the desk phone for extended periods of time. * Requires the ability to work late shift, Saturday shift, and rotates to all sites as assigned. * Requires the ability to climb stairs, walk, and move around a room. * Requires the ability to lift 20 lbs. To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates. Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved.

Job Description???? Make a Difference Through Holistic HIV Care ???? Are you a compassionate and mission-driven Registered Nurse seeking meaningful work in community health? Join Esperanza Health Center as an HIV Care Coordinator and play a vital role in delivering holistic, Christ-centered care to individuals living with HIV. As part of a collaborative and supportive care team, you'll provide medical care, patient education, and spiritual support to empower patients on their journey to wellness. Position Title: HIV Care Coordinator (Registered Nurse) Location: Esperanza Health Center - Philadelphia, PA Employment Type: Full-Time Department: HIV Care Team Reports To: Medical Director or Clinical Supervisor About Us Esperanza Health Center is a faith-based, bilingual primary healthcare clinic committed to serving the Latino and underserved communities of Philadelphia. We provide high-quality, affordable care in Jesus' name and strive to meet not only physical needs but also emotional and spiritual needs. Position Summary As the HIV Care Coordinator, you will be a key member of the HIV Care Team. You will coordinate and deliver primary care services to patients living with HIV, manage individualized care plans, provide patient education, assist in triage, and help connect patients with needed resources. This role also includes supporting HIV testing efforts and offering spiritual care to those in need. Core Responsibilities Coordinate and deliver primary care services for patients living with HIV Develop and maintain individualized care plans based on ongoing assessments Triage and assess patients who call or walk in for care Provide patient education and empower patients to manage their health Collaborate with medical providers and staff to ensure holistic care Assist with HIV testing and follow-up care Provide spiritual care and support as needed Uphold Esperanza's mission and demonstrate Christlike compassion in all interactions General Expectations Promote a safe, welcoming, and respectful care environment Adhere to all policies, procedures, and regulatory standards Participate in staff meetings and Quality Improvement activities Represent Christ and Esperanza's mission within and outside the clinic Maintain punctuality and professional dress Work collaboratively with staff and volunteers to achieve shared goals Address conflicts or misunderstandings using biblical principles Qualifications & Experience Licensed Registered Nurse (RN) in the state of Pennsylvania Experience in hospital or community health settings Previous experience with HIV/AIDS care preferred (training available) Understanding of HIV/AIDS-related care standards Strong interpersonal and communication skills Ability to work independently and within a team Bilingual in English and Spanish preferred (Spanish immersion training available) Committed to integrating faith into work and care delivery