A Technical Consultant will work directly with customers to support and implement ArcGIS enterprise systems through integrated support and premium support activities. A Technical Consultant will work closely with enterprise customers to establish technical solutions, provide ongoing support, and help customers maximize their investment in GIS technology. This role focuses on technical troubleshooting, system administration, and customer success through hands-on enterprise system support. The position requires strong customer-facing skills and the ability to learn quickly while supporting complex enterprise implementations.
Join a team that is dedicated to fulfilling deep technical missions and providing tailored solutions that enhance customer experience and drive long term success across diverse industries and customer environments.
The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.
Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.
Responsibilities
Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for enterprise customers
Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation
Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms
Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices
De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers
Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery
Participate in customer onboarding activities and provide technical guidance during system setup and configuration
Support Linux-based system administration tasks and provide foundational system-level support
Learn and adapt quickly to new technologies and support methodologies as customer needs evolve
Document technical solutions and contribute to knowledge base for team and customer benefit
Act as a resource for colleagues and provide technical mentorship on enterprise system implementations
Requirements
5+ years of professional experience in GIS technical support, system administration, or technical consulting
3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration
Proven experience working with enterprise geodatabases and database administration concepts
Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support
Strong customer service and communication skills with ability to de-escalate challenging technical situations
Proven ability to learn new technologies quickly and adapt to evolving customer requirements
Experience supporting enterprise-level customers and understanding of enterprise IT environments
US citizenship
Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Recommended Qualifications
Foundational Linux system administration experience
Previous experience in technical support organizations, particularly GIS or enterprise software support
Python scripting experience for automation and system administration tasks
Experience with cloud-based enterprise systems and hybrid deployments
Background supporting federal, state, or local government customers
Knowledge of system performance optimization and troubleshooting methodologies
Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
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$79k-97k yearly est. Auto-Apply 5d ago
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Information Technology Assurance Specialist
Mantech 4.5
Los Angeles, CA jobs
MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA.
The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
Prepare system for operational use and support operational tests.
Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support.
Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree.
8+ years total related experience
6+ years of relevant SCI experience.
Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire.
Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages).
Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation).
Preferred Qualifications:
3+ years of SAP related experience highly desired.
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired.
Clearance Requirements:
Current Top- Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
$75k-109k yearly est. 4d ago
Counterintelligence Threat Technical Analyst
Mantech 4.5
Springfield, VA jobs
MANTECH seeks a motivated, career and customer-oriented Counterintelligence Cyber Threat Technical Analyst to join our team in Springfield, VA or St. Louis, MO.
Responsibilities include but are not limited to:
Ensure Reporting Excellence & Process Adherence: Guarantee the completion of accurate and timely reports, ensuring all processes and activities align with established timeframes and standard operating procedures.
Provide Comprehensive CI Cyber Support: Offer written and technical analysis to support teammates in completing forensic reports, CI Cyber inquiries, and all recurring monthly, quarterly, and annual CI Cyber Threat reports, contributing to a deeper understanding of specific threats.
Conduct Threat Detection and Analysis: Detect anomalous network activity through data analysis, evaluate intrusion detection systems, incident tickets, event and log analysis, and security change tracking. Perform thorough threat analysis, generate forecasts and alerts, and recommend effective countermeasures.
Investigate Malicious Code and Mitigate Risks: Investigate instances of malicious code to determine attack vectors, payloads, origins, and the extent of damage or data exfiltration. Identify risks to computer systems and propose corrective actions or software recommendations to mitigate malware intrusions.
Develop Requirements and Document Best Practices: Identify, analyze, define, and coordinate user, customer, and stakeholder needs, translating them into technical requirements. Document best practices, lessons learned, processes, and procedures for quality assurance.
Minimum Qualifications:
7+ years Network Analysis experience.
Identify, decipher, and understand network artifacts.
Possess or obtain certification to comply with DoD 8570.01-M Information Assurance (IA) requirements within one calendar year of assignment. Shall possess or obtain and maintain IA III certification.
Desired Qualifications:
Credentialed graduate of an accredited federal or DoD CI training academy.
Bachelor's degree in a Science, Technology, Engineering or Mathematics discipline.
Possess a DoD Cyber Crimes Investigator certification.
Possess a post-graduate degree in a Science, Technology, Engineering or Mathematics discipline.
Experience with malware analysis.
Clearance Requirements:
Must have a TS/SCI with the ability to pass a Poly
Physical Requirements:
The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
$60k-76k yearly est. 4d ago
Senior Combat Systems Product Support Lead (Remote)
Booz Allen Hamilton 4.9
Washington, DC jobs
A leading consulting firm is seeking a Combat Systems Product SupportAnalyst to play a vital role in strategic planning and execution for U.S. Navy clients. You will leverage more than 5 years of Navy experience and 3 years of logistics management to provide technical solutions. The ideal candidate will possess a secret clearance and a high school diploma or GED. Opportunities for professional development and benefits are plentiful, including flexible work arrangements that foster a people-first culture.
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$93k-131k yearly est. 2d ago
ERP Support & Compliance Lead - Hybrid/Onsite
NTT Data, Inc. 4.7
San Diego, CA jobs
A leading IT services company is seeking an experienced ERP Support and Compliance Manager to oversee the support function in San Diego, California. The ideal candidate will have over 10 years of experience in IT, strong communication skills, and a proven history managing ERP projects. This role includes responsibility for incident management, compliance to SOX processes, and coaching team members. The position is hybrid/onsite, offering a dynamic and supportive work environment.
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$93k-113k yearly est. 5d ago
Hybrid ERP Support & Compliance Lead
NTT Data, Inc. 4.7
San Diego, CA jobs
A leading technology services firm is seeking an ERP Support and Compliance Manager in San Diego, California. The role involves overseeing support functions and ensuring compliance with SOX processes. Candidates should have over 10 years in IT and substantial experience with ERP projects. Excellent communication and management skills are essential. This position offers a hybrid work model and competitive compensation.
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$93k-113k yearly est. 2d ago
Help Desk Technician
CSI Companies 4.6
Sunnyvale, TX jobs
CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country!
Job Title: Tier II Help Desk Technician
Type: 100% Onsite
Shift: Monday through Friday 8am - 5pm
Pay: $25 - $30/hr W2
Description:
Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technical support to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills.
Key Responsibilities:
Provide advanced troubleshooting and problem resolution for Windows and Mac environments.
Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems.
Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions.
Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement.
Document resolutions and maintain detailed records of user requests and actions taken.
Stay current with system information, changes, and updates relevant to our user community.
Requirements:
Proven experience as a Tier II Help Desk Specialist or similar role.
Strong knowledge and experience in troubleshooting Windows and Mac operating systems.
Excellent customer service skills, with the ability to communicate verbally and in writing effectively.
Experience working with Atlassian (Jira) ticketing systems.
Ability to work independently and manage time effectively.
Strong problem-solving skills and attention to detail.
$25-30 hourly 4d ago
Senior Support Engineer
IBM Computing 4.7
San Francisco, CA jobs
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As a Senior Support Engineer, you will report to the Manager of Support Engineering and the Senior Support Engineer as a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will troubleshoot complex issues related to Vault and Vault Enterprise and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. You will contribute to product growth and development via weekly product meetings. You will also attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering.
This will be a part of our Vault Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Open Source/Enterprise teams.
What you'll do:
Reproduce and debug customer issues by building or using existing test environments and tools.
Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance
Solve incoming technical support requests within SLA, including high-severity urgent cases.
Continuously increase knowledge and help train the team on 3rd party technologies that integrate with Vault and on new Vault features.
Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings.
Collaborate with account managers to schedule, coordinate, and lead customer debugging calls.
Document and record all activity with customers in accordance to both internal and external security standards.
Contribute to product documentation, customer knowledge base, and best practices guides.
Continuously improve process and tools in collaboration with the team.
Periodic on-call rotation for production-down issues.
Provision and bootstrap a Vault cluster without assistance.
Understanding of Vault/Vault Enterprise and the interaction with other products within the HashiCorp Product Suite.
Begin preparation for the Vault Certification Exam
Complete Vault Certification Exam.
Within first 60 days:
Ride along on 1-2 live customer debugging calls.
Effectively triage and respond to Sev 3 & Sev 4 inquiries independently.
Contribute 1 Support Knowledge Base article.
Complete 10 Support Tickets with the guidance of more senior team members.
Effectively triage customer support tickets and understand the difficulty of tickets being submitted
Begin working Sev 2 tickets.
Within first 90 days:
Respond to Sev 1/production down issues with minimal assistance.
Independently find points of error and identify root cause by examining log files.
Create ongoing KB articles that will benefit all customers, 1 article per month.
Meet performance goals set by management for ticket closure per month, SLA, and CSAT.
Required technical and professional expertise
Hands on experience in Support Engineering (or comparable customer-facing technical role), preferably for mission-critical software. Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python).
Experience with major cloud platforms, distributed systems, microservice architecture, and containers.
Ability to read complex code for troubleshooting and familiarity with Github.
Experience with REST APIs and command line tools.
Preferred technical and professional experience
Bachelor's degree in Computer Science or equivalent professional experience preferred
DevOps Engineering, Software Engineering, and/or System Administration experience is a plus.
Experience or knowledge with Vault; other HashiCorp tools is a plus.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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$89k-118k yearly est. 6d ago
Senior Vault Support Engineer for Cloud & DevOps
IBM Computing 4.7
San Francisco, CA jobs
A leading global technology company is seeking a Senior Support Engineer in San Francisco. The role involves troubleshooting complex issues, maintaining customer communication, and contributing to Vault product improvements. Ideal candidates will have hands-on support engineering experience, familiarity with cloud platforms, and strong scripting skills. Join a dynamic team where you'll have a direct impact on customer satisfaction and product success. This position offers competitive benefits and the chance to develop within a diverse environment.
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$89k-118k yearly est. 6d ago
Desktop Support Technician
Mavensoft Technologies 3.9
Salem, OR jobs
Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.
Roles and Responsibilities:
Provide technical support to statewide users via phone, remote access, and on-site assistance.
Investigate, diagnose, and resolve complex desktop, hardware, and software issues escalated from lower-level support teams.
Troubleshoot and repair hardware issues, including physical replacement of components and system upgrades (BIOS/ROM updates, firmware flashing, and card replacements).
Analyze system performance, error logs, and diagnostic messages to identify and resolve issues or conflicts.
Install, configure, test, and troubleshoot operating systems, applications, and hardware following established procedures.
Perform system performance optimization activities such as disk maintenance and configuration tuning to maintain acceptable performance levels.
Document resolutions, procedures, and installations in the knowledge base and ticketing system.
Communicate request status, resolutions, and technical guidance clearly to users and stakeholders.
Coordinate with hardware and software vendors for troubleshooting, product evaluation, and best-practice recommendations.
Research, evaluate, and share technical solutions to support department-wide standards and system improvements.
Two years of experience supporting desktops in an enterprise environment required.
$42k-55k yearly est. 4d ago
Senior TPM, AI-Driven Advertising Support Tools
Amazon 4.7
Seattle, WA jobs
A leading technology company is seeking a Sr. Technical Program Manager to drive the development of AI-powered tools for its Support Products & Services team in Seattle. The role involves leading initiatives to enhance tooling systems, managing communication with stakeholders, and overseeing the integration of AI capabilities into workflows. Ideal candidates have extensive experience in technical program management and a strong background in engineering collaboration, aiming to improve associate productivity and operational excellence.
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$133k-168k yearly est. 6d ago
IT Support Engineer I - Afterhours (AOM), One Medical IT Support
Amazon 4.7
San Francisco, CA jobs
Application deadline: Dec 30, 2025
One Medical is a primary care solution that challenges industry status quo by making quality care more affordable, accessible and enjoyable. We are on a mission to transform healthcare by improving the experience for patients, providers, employers and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs and preventive programs have delighted people for fifteen years. In February 2023 we joined Amazon to deliver exceptional health care to more consumers and collaborators, and we are building a diverse, driven and empathetic team that thrives in an inclusive environment.
We are looking for a passionate IT Support Associate to ensure that our clinical teams, administrators and corporate staff have the IT support they need to perform their jobs efficiently. In this role you will report directly to the IT Manager, providing technical assistance and troubleshooting for internal users across our nationwide network of medical offices.
Key job responsibilities
Serve as the first point of contact for One Medical users, documenting support calls and resolutions using our ticketing system.
Respond to and troubleshoot support IT requests via phone, chat and ticketing system, ensuring timely and efficient support.
Collaborate with a dedicated IT support team to diagnose and resolve technical issues.
Provide remote support to employees, ensuring all incidents are addressed in a professional, timely and efficient manner.
Install and configure hardware/software issues across Windows, mac OS and Chrome OS environments.
Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations.
Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date.
Assist in workflow improvements.
Adhere to shift schedules and timeliness; must be willing and able to work flexible shifts, weekends and holidays.
Occasional visits to Amazon corporate sites with 24‑hour notice.
Basic Qualifications
1+ year of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi‑user high‑availability environment
2+ years of PC repair, troubleshooting, deployment and liquidation
1+ year of IT client, server and network service delivery experience
2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
2+ years of corporate setting Windows, Mac or Linux OS support experience
2+ years of supporting and maintaining a corporate network environment
High school diploma or equivalent
Preferred Qualifications
2+ years of computer networking experience
Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We will consider for employment qualified applicants with arrest and conviction records, and we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $53,000/year up to $86,700/year. The National base pay for this position ranges from $47,700/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills and experience. Amazon is a total compensation company, and depending on the position offered, equity, sign‑on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical, financial and other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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$47.7k-103k yearly 2d ago
IT Support Engineer I - Afterhours Support
Amazon 4.7
San Francisco, CA jobs
A leading tech company in San Francisco is seeking an IT Support Engineer I to provide critical IT assistance across our diverse teams. The ideal candidate will be responsible for resolving technical issues and ensuring users have the support they need for efficient operations. Candidates should have experience in Windows Server and networking, along with a passion for troubleshooting. This role includes the flexibility to work various shifts and support a collaborative, diverse team environment.
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$66k-103k yearly est. 2d ago
Customer Support Technician (Tier 3)
Ark Solutions, Inc. 3.7
Bartow, FL jobs
Title: Customer Support Technician (Tier 3)
Hire Type: Contract
Scope of Work
Monitor, configure, maintain, and optimize enterprise network infrastructure including Aruba switches, wireless access points, cabling, and supporting systems to ensure availability, performance, and standards compliance.
Install, configure, maintain, and support physical servers used for network and infrastructure services, including hardware lifecycle management and redundancy validation.
Administer virtual server environments (Hyper-V and HCI), including provisioning, maintenance, performance monitoring, and high-availability configurations.
Serve as a Tier 3 escalation resource to diagnose, troubleshoot, and restore down or degraded network devices and services within established response time expectations.
Design, implement, and validate secure access controls, file server permissions, DFS configurations, and group-based ACLs in accordance with least-privilege and security standards.
Education
Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.
Experience
Minimum of 2 years of experience.
Primary Job Duties/ Tasks
Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.
Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.
Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques.
Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.
Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues.
Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.
Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.
Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.
Supports and troubleshoots network-connected devices and services in coordination with other technicians and infrastructure teams.
Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.
Supports network-dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.
Provides technical input and factual analysis to support team decision-making and infrastructure planning efforts.
Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.
Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non-warranty repairs.
Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.
Installs, maintains, and supports specialized network or infrastructure-related software and services as assigned.
Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.
Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.
Perform other related duties as assigned.
Ability to lift up to 50 lbs and stoop, climb / climb a ladder, squat, push, crawl, and bend in all types of weather.
$29k-39k yearly est. 2d ago
Medical Information Specialist
Infotree Global Solutions 4.1
Los Angeles, CA jobs
Medical Information plays a critical role in ensuring healthcare professionals and patients receive accurate, timely, and compliant scientific information. This role supports oncology and cell therapy portfolios by responding to unsolicited medical inquiries, developing global and local MI resources, and collaborating closely with Medical Affairs, Regulatory, Safety, and Commercial teams.
Key responsibilities include:
• Responding to medical and scientific inquiries using approved, evidence-based resources
• Developing and maintaining MI response documents and data-on-file
• Supporting global and affiliate MI strategies, including product launches and labeling updates
• Ensuring timely adverse event and product complaint reporting
• Analyzing MI trends and insights to guide content development
Ideal background:
✔ Pharmacy, life sciences, or healthcare degree (PharmD preferred)
✔ Experience in Medical Information, pharmaceutical industry, or MI vendors
✔ Strong scientific communication and cross-functional collaboration skills
✔ Oncology, hematology, or cell therapy experience a plus
$85k-117k yearly est. 3d ago
Professional Services - System Support Engineer
Ingram Micro 4.7
Turkey, NC jobs
Professional Services - System Support Engineer page is loaded## Professional Services - System Support Engineerlocations: İstanbul, Türkiyetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: R-112917**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to businesses-to-business technology experts.Our market reach, diverse solutions and services portfolio and digital platforms Ingram Micro Xvantage set us apart.### **Roles and Responsibilities**- Installing and configuring internal systems and infrastructures.- Diagnosing and resolving hardware and software-related technical issues.- Responding to end-user support requests and providing technical assistance.- Planning system updates and upgrades in line with client requirements.- Performing regular maintenance and system checks to ensure operational continuity.### **Qualifications**- Bachelor's degree in Computer Engineering, Electronics Engineering, or a related field.- Hands-on experience with the installation and management of Dell and HP servers and storage systems.- Knowledge of hyper-converged systems, SAN, virtualization technologies, and virtual system management.- Proficiency in technical English, especially for understanding documentation.- Strong problem-solving and analytical thinking skills; effective communication and team collaboration abilities.###locations: İstanbul, Türkiyetime type: Full timeposted on: Posted 30+ Days AgoIt's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow,
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$70k-99k yearly est. 3d ago
Technical Support Engineer (Norway based)
Everbridge 4.6
Norway, WI jobs
Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most.
This is a fully remote position exclusively open to candidates residing in Norway.
As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems.
What you'll do:
Providing technical support to primarily Norwegian and European customers.
Managing and resolving incidents and support tickets according to defined SLAs.
Participating in a 24/7 on‑call rotation (one week on duty at a time).
Collaborating with Engineering and Product teams to improve platform resilience.
Proactively monitoring system performance and identifying issues before they accelerate.
Assisting with software upgrades, installations, and platform configurations.
Delivering training sessions to clients as needed.
What you'll bring:
Fluency in Norwegian and English (both written and verbal).
Strong communication, presentation, and customer‑handling skills.
Excellent organizational and time‑management abilities.
Calm and methodical approach to resolving business‑critical technical issues.
Experience working in Linux-based environments.
Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols.
Understanding of telecom networks (2G-5G) is a strong plus.
Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred.
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We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
Private Healthcare
Pension
Group Life/Income Protection
Life & Total Permanent Disability Insurance to protect you and your loved ones.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit *******************
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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$52k-67k yearly est. 4d ago
Network Support - Dallas, TX
Computer Services Company 4.0
Dallas, TX jobs
Network Support $24/HR - $35/HR
Computer Services Company
Full Time Position
Amazing Management and Support Staff!
Sonic Walls, Cisco, Lan, Wan and VPN.
Network Installation, Set Up and Troubleshooting.
Please Apply By CV or Resume
$24 hourly 9d ago
Manufacturing Systems Support Engineer
Cinder 3.6
Foster City, CA jobs
Title: Manufacturing Systems Support Engineer
Pay Rate: $55/hr+ DOE
Hours: Hybrid 3 days per week on site
Type: Contract 6+ Months with possibility of extension
About Our Client
Our client is a pioneering automotive services organization committed to redefining how people move. With a focus on innovation, quality, and user experience, they collaborate across industries to develop transformative solutions that respond to evolving urban needs.
About the Role
As a Manufacturing SystemsSupport Contract Engineer,your primary roles are to work closelywith the companies production teamsand Base Ops Service Operations at various facilities, either remotely or in person,to troubleshoot any Manufacturing Systems and SAP S4 system related issues, identity the root causes of these issues, and resolve the issues directly in the systems or work with personnel, production team members, Manufacturing Engineering Quality, Process, and MES Team engineers to resolve the issues.
What you will be doing:
Perform day-to-day Manufacturing Execution System (MES) operationsupport at Zoox Facilities
Resolve any MES-related issuesraised by production technicians
Troubleshoot and resolve any MES data collection issues
Work with production technicians to resolve any MES operation issues
Monitor MES/S4Integration errors and assist in the resolution of the errors
Monitor BaseOpsSAP Support channelrequests and resolveany SAP EAM and Configuration Management related issues
Provide onsite, in-person supportin company facilities in the San Francisco Bay Areas, specifically Fremont and Hayward.
About You
Required Qualifications:
Bachelor's degreein a relevant areas in Computer Science,Information Technologies, or Engineering
Minimum of 4-6 years of relevant experience in MES usage in a manufacturing environment (requirements analysis, design definition, software development, and solutions implementation);
3+ years of Hands-on Experience with SAP ME/Mii/PCo and Kepware applications
Prior experience working on SAP EAM systems.
Ability to understand complexmanufacturing processes and systems;
Customer-focused, positive, supportive, self-motivated, considerate personality required - must work well in a team environment
Preferred Qualifications:
Master degreein Engineering
Experience in an automotive manufacturing production environment
Strong understanding of the plantfloor manufacturing systemarchitectures and industrial communication protocol
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visas.
About Cinder
Cinder is a people-first staffing and recruiting company committed to creating workplaces where employees feel valued, supported, and engaged. Our mission is to leverage our power as a recruiting and consulting company to build workplaces where people thrive. Backed by our ISO 9001 certification, we deliver high-quality staffing solutions, and our clients have rated us over 100% for multiple quarters. Join us and be part of a team that makes a real impact!
$55 hourly 2d ago
HELP DESK TECHNICIAN
Reliant Technology 3.7
Colorado Springs, CO jobs
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations.
Job Requirements
Key Responsibilities:
* Provide Tier I/II technical support for end-user systems
* Install, configure, and troubleshoot Windows-based hardware and software
* Support thin clients, zero clients, printers, and peripherals
* Perform hands-on troubleshooting and issue resolution
* Apply system configurations in compliance with STIG requirements
Qualifications:
* Secret clearance (required)
* DoD 8140 certification, as applicable
* 4 to 7 years of experience providing IT help desk or desktop support
* Experience supporting DoD IT environments
* Knowledge of Windows operating systems and end-user hardware
* Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
Salary range: $70-110k
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************