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Essendant Remote jobs - 22 jobs

  • Representative II, Customer Care Order Placement

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    **SHIFT:** Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. + Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers + Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed + Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards + Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way + Explain our products and offerings to our customers to ensure compatible with customer conditions + Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **REMOTE DETAILS:** You will work from home, full-time. _As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._ **Internet requirements include the following:** Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are **_NOT_** acceptable. + _If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity._ Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming. Upload speed of (10Mbps - Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment **WHO WE ARE:** Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future. **Anticipated hourly range:** $15.75/hr. - $18.50/hr. **Bonus eligible:** NO **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/19/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.8-18.5 hourly 22d ago
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  • Client Experience Manager - Hybrid (Preferred locations Deerfield, IL or Chicago, IL)

    Avery Dennison 4.8company rating

    Deerfield, IL jobs

    Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at ********************* . At Avery Dennison, some of the great benefits we provide are: Health & wellness benefits starting on day 1 of employment Paid parental leave 401K eligibility Tuition reimbursement Employee Assistance Program eligibility / Health Advocate Paid vacation and paid holidays Job Description The Client Experience Manager will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Client Experience Manager is to maintain the highest levels of service and ensure their immediate team is staffed, trained and organized to support assigned clients efficiently and effectively as possible. In addition, this position will be charged with implementing process improvements that will support the goals of better production support, service, and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members. Key Areas of Responsibility Manage and oversee associates responsible for resolving all client facing situations, issues and service level agreement orders. Oversee and ensure reviews, account planning, project management, issue coordination and day-to-day client communication activities are correct and complete. Oversee implementation of processes, procedures, and tools to increase the effectiveness of their team. Provide coaching, mentoring, and career development to their team members. Ensure that all team members receive on-going training opportunities. This includes making sure the training programs are effective, that the programs contribute to employee skills development and raise the skills and professionalism of the teams across the board. Responsible as escalation point person for Client issue resolution / satisfaction maintenance. Responsible as escalation point person for internal operating issues and teaming issues with other Vestcom departments. Responsible for Continuous Improvement initiatives within Client Experience. Responsible for management and attainment of Client Experience MBOs. Work with VP Client Experience in identifying staffing requirements and participate in the hiring process of new team associates. Assist VP Client Experience in expense and budget planning. Identify areas for improvement in internal processes for assigned clients and team. Assist in VP Client Experience in conducting client business reviews to ensure client satisfaction. Must be able to provide client service/support to production operators and/or programming staff as needed outside of normal working hours to support 24/7 operations. Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404. Qualifications Bachelor's Degree in business, marketing or similar field is required. At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment required. Thorough understanding of project management and resource management required. Knowledge of and work experience related to the grocery, drug and mass merchandise retail space preferred. Proven ability and successful track record to work closely with business managers and directors required. Excellent interpersonal, written and verbal communication skills are required. Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required. Must be able to quickly earn trust and respect of customers and coworkers, to retain customers' confidence and build positive lasting relationships with customers. Must be a good listener, focused, patient, and detail oriented and have the ability to work with internal and external customers who may exhibit frustration and anxiety. Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible. Excellent problem solving, time management and organizational skills required. Must be proactive in resolving issues as needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making. Ability to embody and reflect Avery Dennison's core values Supervisory Responsibilities If applicable, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The salary range for this position is $93,300 - $108,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Avery Dennison may terminate employment at any time, for any reason. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or [email protected] to discuss reasonable accommodations.
    $93.3k-108k yearly 4h ago
  • 539107BR - Principal Service Designer (hybrid role)

    Walgreens 4.4company rating

    Chicago, IL jobs

    Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world's first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry. Walgreens, one of the nation's largest drugstore chains, is the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., a global leader in retail and wholesale pharmacy. Impressive size, scale & expertise Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities. A trusted, global innovator in retail pharmacy with approximately 13,000 locations across the U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem. The company is reimagining local healthcare and well-being for all as part of its purpose - to create more joyful lives through better health. Through dispensing medicines, improving access to a wide range of health services, providing high quality health and beauty products and offering anytime, anywhere convenience across its digital platforms, WBA is shaping the future of healthcare. WBA has more than 315,000 team members and a presence in nine countries through its portfolio of consumer brands: Walgreens, Boots, Duane Reade, the No7 Beauty Company, Benavides in Mexico and Ahumada in Chile. Additionally, WBA has a portfolio of healthcare-focused investments located in several countries, including China and the U.S. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA has been recognized for its commitment to operating sustainably: it is an index component of the Dow Jones Sustainability Indices (DJSI) and was named to the 100 Best Corporate Citizens 2021. Walgreens Boots Alliance at a glance Unmatched supply chain and procurement expertise, offering customers innovative solutions and optimal efficiencies A portfolio of retail and business brands, including Walgreens, Duane Reade, Boots and Alliance Healthcare, as well as global health and beauty product brands, such as No7, Botanics, Liz Earle and Soap & Glory A unique platform for growth in developed and emerging markets Job Description The Principal Service Designer will be working in our Chicago office in a hybrid role. This person is responsible for leading holistic service design activities within a designated strategic development area or value stream. He or she champions a design thinking methodology - guiding project teams through the process of capturing, analyzing, and visualizing customer insights; concepting, ideation, prototyping, evaluation and iteration. Solutions generated out of these processes will be truly omni-channel, living in both physical and digital spaces. A key responsibility is facilitating ideation workshops with cross-functional internal teams, as well as outside design/development partners. This individual must be adept at working with colleagues from research, design, and technology - as well as business SMEs and executives. The Principal Service Designer is a natural collaborator and consensus builder, comfortable both in the field and in the boardroom. The Principal Service Designer will use a diverse set of methods and tools to illustrate all the components and touchpoints of the service, and co-produce deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes. This leader also helps define service design best practices for Walgreens as we grow our internal practice. Job Responsibilities Resides near the Chicago or Deerfield office Leads holistic service design activities within a designated strategic development area or value stream, e.g., pharmacy, retail services, etc. Communicates, evangelizes, and demonstrates a design thinking methodology Facilitates ideation workshops with cross-functional internal teams Helps define service design best practices for Walgreens Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes Seeks out, aggregates, and sometimes conducts qualitative customer and employee research/insights. Qualifications Resides near the Chicago or Deerfield office and comfortable working in a hybrid role and office enviorment. Bachelor's degree and at least 5 years of experience leading service design and/or user experience projects OR a High School Diploma/GED and at least 8 years of experience leading service design and/or user experience projects. Experience in leading/mentoring user experience, product, or service designers Experience conducting qualitative user research Experience participating in and defining, user experience processes including identifying best practices Experience interacting with creative teams, business owners and technical teams Familiarity with engineering / development processes, particularly Agile Additional InformationAll your information will be kept confidential according to EEO guidelines.
    $139k-179k yearly est. 60d+ ago
  • Coordinator Manufacturer Special Programs - Remote

    Walgreens 4.4company rating

    Deerfield, IL jobs

    Provides individualized service to new and existing Manufacturers/HUBs/patients in relation to their prescriptions, clinical services and program inquiries for Free Drug, Quick start, Bridge, PAP, replacement or Cash-discount programs. Responsible for processing referrals from initial approval, through verification and shipment in compliance with contractual requirements and will understand manufacturer established eligibility criteria, including but not limited to calculating household income and applicable % of Federal Poverty Guidelines (FPL), and collecting necessary financial documents from patients. **Job Responsibilities:** + Serves as the single point of contact for manufacturers and third-party HUBs relating to any patient, prescription, program or data query, while ensuring policies and procedures are followed; coordinates patient care by scheduling referrals communicating shipment information, assessing supply needs, verifying patient information, and triaging patients to a pharmacist, as appropriate. + Creates and processes through all assigned referral and order stages including re-orders received by electronic data feed, fax, mail and telephone; partner closely with manufacturer/HUB Case Managers to ensure streamlined communication and minimize service interruptions. + May perform Order Processing functions such as data entry, calling doctors' offices for Rx clarifications and updating patient medical profile. + Performs review of patient financial documents to determine FPL% (Federal Poverty Level percentage) to perform eligibility determination functions. + Creates and distributes daily Bridge Report and Quick Start reports for review of patient eligibility for department Bridge and Quick Start programs, as well as processing through all referral and order stages all Bridge and Quick Start referrals and re-order referrals. + Completes monthly benefit investigation to determine patient's eligibility for patient assistance programs (PAP), including review of patient financial documents. + Consults with the pharmacists to make them aware of any changes in a patient's condition, compliance issues or side effects and transfer patients directly to a pharmacist for counseling, as needed. + Assists with patient activities, including follow-up calls for patient's next order/refill, initiate the discharge of patient from services, contact a patient's doctor's office to schedule delivery of an order, request a letter be sent to the patient if unable to make contact and any other reminders necessary related to the patient's care. + Other responsibilities as judgment or necessity dictate. **About Walgreens** Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1722356BR **Title:** Coordinator Manufacturer Special Programs - Remote **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Retail **Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015 **Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y **External Basic Qualifications:** + High school diploma or GED. + At least 1 year of experience in patient care, healthcare, retail, or customer service-oriented role. + Experience providing customer service. + Strong written and verbal communication abilities. + Ability to prioritize and manage multiple responsibilities. + Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. **Preferred Qualifications:** + Must have an active pharmacy technician license or certification as required by state Board of Pharmacy. + Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations. + At least 1 year of experience in patient care, healthcare, retail, or customer service oriented role + Strong attention to detail We will consider employment of qualified applicants with arrest and conviction records. An employee in this position can expect an hourly rate between $16.50 to 22.00 an hour. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for 5 days from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits. **Shift:** **Store:**
    $16.5-22 hourly 22d ago
  • Sr. Advisor, Payor Relations and Engagement (Cell & Gene Specialty Pharmacy)

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    **_What Advanced Therapy Solutions Contributes to Cardinal Health_** Advanced Therapy Solutions (ATS) is dedicated to supporting biopharma pioneers in delivering cell and gene therapies (CGTs) to patients who need them. From clinical development to commercialization, our experts partner with pharma and payers to ensure these critical therapies reach patients. We have processed over 15,000 CGT orders and support more than 425 active sites of care administering CGTs. This new specialty pharmacy will serve manufacturers, providers and patients in the cell & gene space (among other areas). The _Sr. Advisor, Payor Engagement Executive (Cell & Gene Specialty Pharmacy)_ will focus on payor engagement and negotiation. **Location** - Targeting individuals nationwide (fully remote) **Responsibilities** + **Building a Specialty Pharmacy:** Develop and enhance specialty pharmacy capabilities to support the distribution and administration of CGT products. + **Payor Relations:** Develop and maintain strong relationships with payors to facilitate smooth negotiations and resolution of coverage issues. + **Individual Case Negotiations:** Negotiate agreements with payors to secure coverage and reimbursement rate for advanced therapy / CGT products. + **Prior Authorizations:** Manage the prior authorization process for CGT products, including outreach to providers to collect all necessary documentation, submission to payor, follow-up, and resolution of authorization requests. + **Expanding Distribution Channels:** Partner with CGT manufacturers to expand their distribution channels, ensuring broader access to innovative therapies. + **Claims Adjudication:** Oversee the claims adjudication process, ensuring timely and accurate processing of ATSP claims for CGT treatments. + **Compliance:** Ensure all contracting and claims activities comply with regulatory requirements and company policies. + **Documentation:** Maintain comprehensive documentation of all negotiations, authorizations, and claims activities. + **Collaboration:** Work closely with the pharmacy team, healthcare providers, and manufacturers to ensure seamless coordination of CGT treatments. + **Education:** Provide education and training to pharmacy staff on payor requirements and best practices for managing authorizations and claims, as needed. + **Leadership.** Ability to make decisions and lead in a startup-like environment, working collaboratively with a small team, and cross-functionally, to effectively grow a new business unit. + **Quality and Compliance:** Maintain the highest standards of quality and compliance in all pharmacy operations, ensuring patient safety and product integrity. + **Patient-Centric Care:** Foster a patient-centric approach to care, prioritizing patient experience and outcomes through high-touch, personalized services. + **Innovation and Collaboration:** Drive innovation and collaboration across the ATS team and with external partners to continuously improve service offerings and patient care. **Qualifications** + Ideally targeting individuals with experience working at a specialty pharmacy, well versed in payor contracting (have led or owned contract negotiation processes for cell & gene therapies, either at a health system or payor) highly preferred + Experience with prior authorization approvals and medical/pharmacy benefit billing & coding, both highly preferred + Excellent verbal and written communication (to effectively negotiate with different health care stakeholder types) + Strong time management to enable prompt follow up to any payor or health system communications + Strong relationship building and stakeholder management + Demonstrated ability to think strategically and make sound recommendations. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Completes work independently and receives general guidance on new assignments + Work reviewed for purpose of meeting objectives **Anticipated Salary Range** $87,700.00 - $137,830.00 USD **Bonus Eligible** - Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close** : 01/30/2026 * if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $87.7k-137.8k yearly 3d ago
  • Senior Business Systems Analyst "Hybrid"

    Walgreens 4.4company rating

    Deerfield, IL jobs

    Walgreens (****************** is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America's most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide. Job Description Responsible for conducting complex and thorough research of existing processes, systems, systems logic, hardware deployment and desired objectives to develop detailed systems specifications to meet the objectives of the assigned projects. This position examines, in detail, existing manual and automated processes, documentation and training requirements, and the capacities and limitations of existing, or proposed hardware in order to develop comprehensive specifications in a formal and structured way. Implements activities that generally impact discrete components / processes of the work of own unit / team / projects. Receives work in the form of short-term assignments that often require the application of independent judgment. Operates within the context of defined procedures. Job Responsibilities Enable the automation team to automate the existing application flow by acting as an SME for the application. Manage lab operations including ISO standardization and audit preparation. Manage CRM database ensuring issues and client contacts are accurately document. Deploy and manage EMR implementation project plans for several large specialties simultaneously. Perform organize staff-based moves within the facility and ensure proper setup is accomplished. Manage collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increase productivity. Develop java processes for data transformation leveraging XML configuration for flexible table mapping from operational data store to the data warehouse. Develop application to monitor cloud infrastructure and set alerts. Develop and implement new DSM/TC setup to utilize VTS infrastructure more efficiently, significantly reducing number of backup-relate system incidents. Project lead for production hardware setup, configuration and software deployment, security configurations, infrastructure testing, and license installations. Work with IP division and outside counsel. Test and review process improvements with Sr. Power scripting with Perl, CGI, and JavaScript. Used UML to develop use cases and story boards. Provide troubleshooting of EMR applications by appropriate documentation and research of the issue. Procedures Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedentctices and sets a good precedent Followed documented operational procedures as well as specific departmental and corporate policies are in compliance to Audit procedures and recommendations. Managed collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increased productivity. Coordinated efforts across multiple infrastructure teams to audit current processes and procedures, and identify areas for improvement. Developed and performed specific Disaster Recovery procedures and the periodic testing for system and application recovery. Created and updated internet group documentation on policies, procedures, application requirements and escalation procedures. Customer Service Performed data analysis and created three-dimensional data drill-down cubes to assist management in making key decisions in various customer service areas. Designed and directed the implementation of a high-availability mainframe CICS/DB2 application technical architecture for the Company's customer service system. Communicate directly with clients, offering excellent customer service by responding to and answering their questions quickly and professionally. Detail oriented and quality focused insurance professional, dedicated to attaining high customer satisfaction by providing excellent customer service. Provide outstanding customer service by continuously updating customer on status of ticket and providing solutions or interim workarounds. Test Scripts Collaborate with Integration/Interface team on testing, providing input for and execution of functional and integrated test scripts Developed functionality Test Scripts to test the system functionality based on approved system requirements. Developed comprehensive quality assurance documentation including test plans, test scenarios and test scripts. Reviewed technical specifications to develop test scripts. Developed detailed test scripts for application releases. Business Process Gathered requirements, analyzed business processes and performed system analysis to recommend operational workarounds and reduce implementation costs for the client. Analyzed reported IT System/Application error data for business process improvements, training requirements and to generate reports for Sr. management. Identified and prioritized business processes and dependencies needed to prepare Business Continuity and Emergency Preparedness Plans for business units. Documented problems and resolutions for a thorough knowledge Base of products and understanding of standard and customer-specific business processes. Attained 10% increased efficiency in field agent service by managing business process automation of incident management system. Java Developed a Java utility in a credit application which did authentication of the users by validating the security questions. Design and develop graphing utility for securities trading application -Develop Java service for clearing of OTC swaps Developed a subscriber to process notifications from stock exchange using observer pattern in Java. Performed database transactions using Hibernates and mapped java objects to database tables using annotations. Involved in development of N-tier web applications in Java/J2EE that involved database connectivity. Hardware Review and analyze computer hardware and software specifications and determine feasibility and impact of implementing new or modified programs. Provide telephone resolution to users for hardware and software configuration, Active Directory administration, upgrades and troubleshooting initiatives. Assisted customers with the installation and ongoing operations of proprietary software and hardware for digital security video. Saved hundreds of thousands of dollars by developing software and hardware purchasing policy implemented on national level. Provided telephone consultation services for external customers on hardware and software issues on multiple workstation platforms. bers of the team. Qualifications Bachelor's degree in Computer Science, Information Technology, Mathematics. Bachelor's Degree and at least 4 years of experience gathering / documenting requirements, modeling and providing general client / IT liaison support OR a High School Diploma/GED and at least 5 years of experience gathering / documenting requirements, modeling and providing general client / IT liaison support. Experience with retail systems (pricing and promotions) Experience working with multiple teams. Additional Information The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $94,900 and $151,600 plus bonus pursuant to the terms of any bonus plan, if applicable will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits . Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling **************.
    $94.9k-151.6k yearly 4h ago
  • Pharmacist Centralized Services Work From Home - NY

    Walgreens 4.4company rating

    Deerfield, IL jobs

    Responsible for the implementation of healthcare strategies and driving patient health outcomes. Executes patient intervention pharmacy programs and ensures compliance of clinical pharmacy services. Responsible for executing against identified partner-established pharmacy programs. Drives Pharmacy financial performance by executing on pharmacy programs to maximize reimbursements while improving patient health outcomes. Responsible for prescription processing from a remote setting. Fosters strong relationships with medical communities in assigned area and acts as a representative and liaison of the company. Serves as a subject matter expert and resource to other pharmacists and field leaders. Maintains current knowledge of Pharmacy industry and maintains required licensure. Job Responsibilities Implements direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs. Drives the execution of multiple business plans and projects to ensure business needs are being met. Drives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Helps ensure area Pharmacies adhere to regulatory compliance, standard operating procedures and FDA regulations. Drives regional pharmacy financial performance by aligning business strategies with company financial goals. Implements and executes patient intervention pharmacy programs to maximize financial performance. Supports efforts on enhancing patient experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and retail, clinical, or wellness services such as immunizations, disease state management and Specialty programs). Provides expertise, resources, education and support to pharmacists and field leadership. Supports staff training experiences and development opportunities. Promotes teamwork and motivates Pharmacy staff by fostering a shared vision and supporting company policies, procedures, mission, values, and standards of ethics and integrity. Conducts data and clinical reviews and taking necessary actions to ensure accuracy and appropriateness of medications. Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation. Through use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns. Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations. Responsible for all questions, dialogues, and issues which relate directly to patient therapy. Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed. Performs other work consistent with the job responsibilities in this document as assigned by management. Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations. Ensures compliance with federal, state, and local pharmacy laws. About Walgreens Founded in 1901, Walgreens (****************** has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. BS in Pharmacy or PharmD and at least one (1) year of experience in a retail pharmacy environment. Current Pharmacist license as granted by the appropriate state licensing authority. Experience motivating team members to research and resolve issues. Experience working with confidential information. Willing to work non-standard hours, which may include evenings, holidays and/or weekends. Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Willing to travel up to 10% of the time for business purposes (within state and out of state). Willingness to obtain other state pharmacy licenses if needed. Knowledge of insurance plans. Knowledge of computer operating systems including Intercom, Promise, and Plus. Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show). Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). We will consider employment of qualified applicants with arrest and conviction records.
    $114k-143k yearly est. 60d+ ago
  • Commercial Services - Inside Sales Rep

    Avery Dennison Corporation 4.8company rating

    Niles, IL jobs

    The Commercial Services Inside Sales Representative supports all aspects of the Reflective Solutions and Digital Inks businesses by providing outstanding, extraordinary customer service to customers at all levels. This dynamic and progressive role will promote our brand, form relationships, lead assigned accounts, back-up team members, and chip in to our customers' success, as well as that of our team and company. With your engagement, you will experience opportunities for growth and development! This position can be remote so long as candidates are comfortable with up to 20% travel to Niles, IL Brand Ambassador * Be engaged and passionate about our business and customers! * At every touchpoint, project a positive and professional image to your customers. * Be accountable for the quality of your work and receptive to feedback, training, and open communication. * Be a standout colleague and strive for continuous improvement in a customer-centric environment. * Demonstrate the Avery Dennison values in all you do! Account Management * Order processing ensuring pricing integrity; follow-up on deliveries and complete order fulfillment. * Respond to customer inquiries in a timely manner providing information on products, services, and more. * Demonstrate excellent judgment with minimal direction using policies, procedures, and matrices. * Coordinate customer feedback with claims, quality, research and development, and technical services teams ensuring appropriate investigation and resolution. * Initiate and implement initiatives that improve the customer experience. * Manage prospective and established account activities, including but not limited to calls, claims, and research, as assigned by the customer service manager and/or regional sales leadership team. Relationship Management * Function as a liaison between customer and internal team members and/or 3rd party partners at all levels * Be a champion for the customer and collaborate cross-functionally to ensure customer requirements are met. * Provide a positive customer experience that will promote and develop future business through courteous, accurate and timely responses to inquiries; initiating proactive measures as appropriate. * Function as back-up support to other commercial services team members, including customer service, technical services, and bid coordination, as required. * Maintain customer-related data in appropriate systems and software, reporting as required. * High school diploma * 5+ years of customer service including 2+ years inside sales experience * Self-motivated to achieve desired goals and objectives * Team-oriented and have the ability to work in a fast-paced, self-directed environment * Excellent verbal and written communication skills * Excellent data entry and organizational skills * Excellent phone and cold calling skills * Excellent analytical and mathematical skills * Demonstrated problem-solving skills * Strong eye for business * Ability to effectively manage competing priorities; adapting to new work processes and change * Proficiency in Google G-Suite (Gmail and Google Sheets in particular), MfgPro, Cognos, Cyberquery, and Salesforce * Must be able to collaborate with colleagues and customers via face to face or video conference calls * Must be able to work remotely and/or extended hours as business needs dictate; must have dedicated remote workspace to conduct business without interruption, including internet connectivity * If remote based, must be able to travel to Niles location up to 20% Preferences * Bachelor's degree * Bilingual (Spanish) * Ring Central experience * LEAN experience * Global business experience, including USCMA Physical Requirements * Will be in a stationary position for a considerable time (sitting and/or standing) * Will move about inside the office to access file cabinets, office equipment, conference rooms, and other departments, etc. * Constantly operates a computer and other office efficiency equipment, such as a phone, calculator, copy machine, printer, and shredder. The hourly rate for this position is $22.75-$30.34 / hour. The hiring wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range. In some circumstances, this may be above or below the range (based on various factors, including, but not limited to, a candidate's relevant skills, experience, education and training, location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position). That may change, depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or ********************************** to discuss reasonable accommodations.
    $22.8-30.3 hourly 1d ago
  • Reimbursement Specialist

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** **_:_** + Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within the required timeframe + Create and complete accurate referrals and applications and keep updated on policy or procedural changes + Investigate and resolve patient/physician inquiries and concerns in a timely manner + Enter detailed information into company proprietary software while conversing via telephone + Place outbound phone calls for patient follow ups or confirmations + Demonstrate superior customer support talents + Interact with the patient referral sources to process new applicants + Steward patient accounts from initial contact through final approval/denial + Prioritize multiple, concurrent assignments and work with a sense of urgency + Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes **_Qualifications_** _:_ + High School Diploma, GED or equivalent work experience + 1-3 years in related field preferred + Previous customer service experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred + Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred + Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred + Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers + Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust + Robust computer literacy skills including data entry and MS Office-based software programs **What is expected of you and others at this level** : + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $21.40 per hour - $30.60 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/31/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $21.4-30.6 hourly 2d ago
  • 887105BR - Lead Software Engineer "Remote"

    Walgreens 4.4company rating

    Chicago, IL jobs

    At Walgreens, we are laser-focused on the development of next-generation healthcare technology, products and services. This includes collaborating with the Chicago-based MATTER incubator to uncover new innovations that can help shape the future of healthcare, technology and pharmacy. Life in IT is exciting, rewarding, dynamic and always evolving. Now imagine just how much more rewarding and exciting it can be when you're innovating on behalf of better health every day. With a primary focus on our customers, you'll help create and maintain complex systems in a fast-paced retail environment, living and breathing “what's next” as you keep your finger on the pulse of the latest healthcare and technology trends. This is an exceptional opportunity to join some of the brightest, best and most diverse technology minds working today. We are the premier retail IT organization in North America because we provide the best possible value to our stakeholders and customers around the world. Job Description This role demonstrates proficiency in all areas of the professional function and advanced in-depth specialization to perform and implement activities that impact components / processes of specified functional areas of the Walgreens Digital/Online application. This role is typically assigned to strategic, complex undertakings. Receives work in the form of short- and mid-term outcomes that regularly require the application of independent judgment and creativity. Mentors less experienced members of the team. May lead teams / projects. Job Responsibilities Plans, designs, develops, and tests software systems or applications for software enhancements and new products including cloud-based or internet-related resources. Writes code that establishes and enhances coding specifications, typically for software programs and systems that have little or no precedent. Delivers software features with exceptional quality, meeting designated release plans and delivery commitments. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Guides the daily work of assigned work group / team. Recommends modifications to the daily operations of the assigned work group / team. Makes needed adjustments to short-term priorities. Owns a functional area. Breaks large requests down into sub-tasks, gives higher-level status updates. Writes test plans. Takes operational responsibility. Sets measurable goals and meets them. Reviews code changes. Networks with senior internal and external personnel in own area of expertise. Interacts with direct team of accountability, peers and/or managers in other teams. May interact with vendors and/or customers to share information and improve workflow processes. May design specifications of assigned projects and may lead in implementation. Demonstrates proficiency in all areas of the professional function and advanced in-depth specialization in some. Participates in developing technical / business approaches and new or enhanced technical resources. Has proven expertise in software design, architecture and software and system interrelationships. Has expert knowledge of programming languages important to the organization. Sets software engineering project schedules, defines project parameters and tasks and monitors project tasks. Develops and keeps the "vision" of the project, leading others toward its completion. Resolves a wide range of issues in creative ways. Owns the development and rollout for an entire product, or large project. Champions process (Scrum, TDD, etc). Writes tech specs and identifies risks before starting major projects. Sets standards. Goes out of their way to reduce complexity. As needed, takes on additional “tech lead” responsibilities for encouraging an initiative to completion. Allocates and tracks the work of individual contributors. Participates in teaching and training members of work group / team. Qualifications Bachelor's Degree in Computer Science, Information Technology. Experience working in an Agile environment. MERN stack development experience using ReactJS, Redux, NodeJS, ExpressJS, MongoDB and with expertise on JavaScript/TypeScript. Experience in Restful web services using NodeJS ExpressJS. Experience in NoSQL databases, such as MySQL and MongoDB. DevOps Prior experience in leading a group of automation/DevOps or development engineering team. Prior experience to deployment automation for various applications IaaS, PaaS platforms on a large complex system. Experience in working on Kubernetes platform on a microservices architecture on high traffic applications. Strong understanding of infrastructure components (e.g. databases, networking, DNS, cloud services, orchestration tools, containerization). Experience in operationalization high traffic Web and Mobile applications through monitoring and alerting for a polyglot application stack. Web/backend Developer Prior experience in mentoring a team of engineers, tech lead or leading an engineering team. Enthusiastic about promoting high quality standards in the team across documentation, unit testing, code reviews, test automation & CI/CD. Hands on full stack proficiency (e.g., Java, NodeJS, ., SQL, NoSQL, React, JavaScript etc.) Mentor team in the choice of Enterprise Integration patterns for a seamless integration with other enterprise & external assets. Big picture person with obsession about functional completeness, performance, security & resilience of end-to-end solution. Strong knowledge of implementation, security, capacity planning & performance tuning of solutions deployed to Cloud technologies - Azure (ACS, AKS), Google, IBM, AWS or Cloud Foundry. Mobile Developer 6+ years of Mobile App development experience in Swift, SwiftUI, Objective C ( iOS). 6+ Years of Mobile App development in Kotlin( Android). Experience in Test Driven Development and Testing Automation using cloud based products like AppCenter, ADO. Experience in ReactNative Programming. Knowledge of software engineering best practices including coding standards, code reviews, source control management, build process, testing & operations. Accessibility Experience. Experience in building Design patterns, modularized apps. Excellent Debugging, Optimization and Performance Skills. Data & Analytics 6+ years of SME experience integrating, transforming and consolidating data from various structured and unstructured data systems for building analytics solutions in any cloud Platforms: Microsoft Azure, AWS or GCP. 6+ years of experience working with Product Owner and domain experts to deliver data analytics and data Integration solutions. Experience in SQL, Java or Python programming. Experience with relational and NoSQL databases such as Cosmos, Cassandra. Experience in Azure cloud technologies like Azure Data Flow, Data Bricks, Azure Synapse and Analysis Services. Knowledge of software engineering best practices including coding standards, code reviews, source control management, build process, testing & operations. Experience in any of reporting tools like Power BI, Business objects, Cognos or Tableau Working experience with dimensional data modeling and strong knowledge of best practices and solution patterns. Hands on experience in Data Pipeline and integration tools like Talend, Change Data Capture (CDC), Spark & Azure APIs. Coach and guide technical engineers for source data understanding, designing analytical solutions and critical operational support. Additional InformationAll your information will be kept confidential according to EEO guidelines.
    $116k-146k yearly est. 60d+ ago
  • Senior Analyst, Transportation

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    **_What Transportation contributes to Cardinal Health_** Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning. Transportation is responsible for the movement of materials and products between suppliers, manufacturing, warehousing and the customer. Management of transportation assets and systems to gain greater service, cost efficiency and optimization of processes. **OptiFreight Logistics** is an undisputed industry leader in delivering savings via third-party freight management. Annually, OptiFreight manages over 20 million shipments for over 2,000 customers, generating collective savings of $535M. OptiFreight has begun to expand our footprint to incorporate Same Day / Courier as well as other modalities of transportation management. Our goal is to offer full suite transportation management to cover ALL transportation needs of healthcare providers. Our proven methods and innovation have led to unique volume-driving capabilities to that support the ability to drive capture and mange more shipments and freight spend than anyone in this space. Ultimately, our ability to deliver value comes through people (highly consultative), scale (breadth of experience and shipments managed), and insights (data driven actions that lead to value). **_Responsibilities_** + Supporting pharmaceutical and medical customers within same day and next day transportation model. + Responsible for proactively handling customer, shipper, and carrier service requests and related inquiries. + Ensure that all planned service activities are entered in the appropriate technology and assigned / dispatched to the appropriate carrier service provider. + Serve as the primary point of contact for carrier service providers for all questions regarding routing, service expectations, and successfully completing transportation requests + Monitors the status of all planned activities and proactively contacts carrier service providers to resolve pickup or delivery issues + Proactively communicates with customers to create awareness about potential service disruptions and communicate details about recovery plans + Tracks, analyzes, and reports on relevant data and metrics as needed or requested + Works with business leadership to define, develop, implement, and continually improve business processes and technology that are necessary + Assists with other tasks or projects as assigned **_Schedule_** + Remote, work from home + M-F 10:30 am - 7:00 pm EST **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years experience in transportation planning or shipping activities preferred + Prior experience working in freight brokerage company or transportation industry preferred + Experience or knowledge working within TMS (Transportation Management System) preferred + Excellent communication and interpersonal skills + Proficient in Microsoft office + Prior customer service or support experience preferred **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated hourly range:** $27.40 per hour - $39.30 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $27.4-39.3 hourly 26d ago
  • Sr Coordinator, Individualized Care

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **_Responsibilities_** + Investigate and resolve patient/physician inquiries and concerns in a timely manner + Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate + Proactive follow-up with various contacts to ensure patient access to therapy + Demonstrate superior customer support talents + Prioritize multiple, concurrent assignments and work with a sense of urgency + Must communicate clearly and effectively in both a written and verbal format + Must demonstrate a superior willingness to help external and internal customers + Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable) + Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry + Must self-audit intake activities to ensure accuracy and efficiency for the program + Make outbound calls to patient and/or provider to discuss any missing information as applicable + Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance + Documentation must be clear and accurate and stored in the appropriate sections of the database + Must track any payer/plan issues and report any changes, updates, or trends to management + Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client + Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome + Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties + Support team with call overflow and intake when needed + Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. **_Qualifications_** + 3-6 years of experience, preferred + High School Diploma, GED or technical certification in related field or equivalent experience preferred **_What is expected of you and others at this level_** + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $21.50 per hour - $30.70 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/6/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $21.5-30.7 hourly 3d ago
  • Director of Business Development, Patient HUB Services

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** The Director of Business Development, Patient Hub Services, is responsible for business development within new and existing pharmaceutical manufacturing clients, sales growth strategies, negotiations and building strategic partnerships. This position will focus on business development within the market verticals of Access and Patient Support, Clinical Services and Reimbursement Services. The Director will build key customer relationships to uncover customer needs to align solutions that address customer goals. The Director will add value by aligning complex product solutions and services with key customer initiatives. The Director will be customer centric, have experience driving growth in a matrixed environment and help ensure all teams deliver on commitments. This is a remote, work from home opportunity that requires travel for internal and customer facing obligations. This position will report to the Vice President and General Manager of Sonexus Access and Patient Support. **Territory:** Nationwide **Responsibilities:** + Identify and drive new business development, opportunities, and revenue growth + Build and maintain trusted advisor relationships at Pharma decision-making customer levels + Lead customer prospecting, negotiations and selling + Collaborate with colleagues in existing accounts to identify opportunities. Work with other Sonexus business units to create solutions or value propositions with Pharma organizations + Translate healthcare market and customer needs into a well-defined strategy with clear goals, objectives, and actions to drive growth and profitability for the organization. Understand the business and marketing challenges of key prospects + Seamlessly map solutions to help customers achieve their HUB and other goals, putting the company in the best position to succeed and earn customer business and loyalty + Develop complex financial models, tailored value-added solutions that meet customer business needs and share key learnings with others + Oversee, manage and develop responses to requests for proposals (RFPs) + Responsible for creating and coordinating client pitch presentations. Organize, direct and make physical arrangements for presentations + Manage the creation and execution of Master Service Agreements and Statements of Work with the assistance of Legal, Operations, Finance and IT + Remain current on market trends, relevant industry, and job knowledge, by attending conferences, participating in educational opportunities, reading professional publications, and participating in professional network organizations + Anticipate internal/external business issues; align execution to deliver our business objectives + Inspire, motivate, and create a culture of inclusion, teamwork, and accountability across Cardinal Health + Utilize and share expertise and broad business knowledge across business segment and Sonexus Patient Access & Patient Support + Demonstrate critical thinking and contribute to innovation **Qualifications:** + Bachelor degree or equivalent experience in related field preferred + Minimum of 7+ years business development/sales experience in a related field preferred + Experience working for a top-tier pharmaceutical manufacturer, healthcare services company, or patient access HUB provider + Experience within Patient Access, Patient Services or Hub services strongly preferred + Strong Healthcare industry business acumen, network, and passion for building long term customer relationships + Developed positive relationships with high level, decision-maker relationships in the pharma industry with a track record of working with emerging, innovative products and solutions + Ability to establish credibility and to be an influencer with pharmaceutical customers as well as with business partners and KOLs + Ability to lead and work cross functionally to drive and design solutions for customers + Strong executive presence, exceptional leadership skills and organization skills + Excellent planning, forecasting, pipeline development and management skills + Ability to multitask, prioritize, adapt to change, and work well under pressure + Excellent listening and communication skills, including written, verbal, and presentation skills + Ability to travel ~35% or as needed **What is expected of you and others at this level:** + Utilizes a broad and deep knowledge to develop innovative new business practices, policies and procedures + Contributes to the development of department strategy + Works on or may lead highly complex projects of large scope + Projects are typically cross functional and have significant and long-term impact + Provides solutions that set precedent + Negotiates complex or risky technical business issues on behalf of the company + Independently defines project, establishes budget, identifies participants and mitigates risk + Consults with management to determine project objectives with long-term implications + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $214,200- $278,760 (includes targeted variable pay) **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close** : 1/23/2026 *if interested in opportunity, please submit application as soon as possible. _The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $214.2k-278.8k yearly 2d ago
  • Licensed Remote Pharmacy Technician (Texas Only)

    Walgreens 4.4company rating

    Deerfield, IL jobs

    In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department. Job Responsibilities Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions. Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed. Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate. Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification. About Walgreens Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. 18 years of age or older High School Diploma or GED. Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line). Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). Communicate effectively in writing and verbally. At least one year of pharmacy technician experience in a retail or call center environment. At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents). Fluency in Spanish and English. We will consider employment of qualified applicants with arrest and conviction records.
    $23k-28k yearly est. 3d ago
  • Resolution Center - Remote Call Center Specialist

    Walgreens 4.4company rating

    Deerfield, IL jobs

    We are seeking a dedicated Resolution Center - Remote Call Center Specialist to join our team. As a key member of our customer service department, you will play a crucial role in resolving customer inquiries and concerns while working remotely. This position offers an exciting opportunity to contribute to our company's commitment to exceptional customer satisfaction. Handle incoming customer calls, emails, and chat messages with a friendly and empathetic approach Identify and resolve customer issues efficiently and effectively Escalate complex problems to appropriate departments when necessary Maintain accurate records of customer interactions and follow-up actions Collaborate with team members to share knowledge and best practices Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates Stay updated on company policies, products, and services to provide accurate information to customers Participate in ongoing training and development programs to enhance customer service skills Qualifications Excellent verbal and written communication skills with a focus on clarity and empathy Strong problem-solving abilities and attention to detail Proficiency in customer service software and CRM systems Demonstrated ability to multitask and manage time effectively in a fast-paced environment Self-motivated with the ability to work independently in a remote setting Previous experience in customer service or call center environment Experience with remote work preferred High school diploma or equivalent required; customer service certification a plus In-depth knowledge of customer service best practices and conflict resolution techniques Ability to maintain a professional and supportive demeanor in challenging situations Comfortable with technology and ability to troubleshoot basic technical issues Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-30k yearly est. 4h ago
  • Head of Commercial Development, Clinical Trials - Remote

    Walgreens 4.4company rating

    Deerfield, IL jobs

    The success of Walgreens Clinical Trials business relies on building partnerships through commercial agreements with biopharmaceutical partners. The Head of Commercial Development, Clinical Trials will be a leader in an organization that is committed to push scientific boundaries to advance patient and RWE driven healthcare solutions to bring value to a robust commercial team while applying their experience, expertise, and relationships to help maximize the value that Walgreens can bring to its stakeholders. The Head of Commercial Development, Clinical Trials will have extensive experience selling in drug development services including in patient recruitment, site management, and real-world data to drive innovative solutions for the biopharmaceutical industry. This role will oversee, plan, and direct all aspects of the Clinical Trials commercial efforts to achieve growth through commercial relationships, including leveraging existing network and continually building new relationships with senior executives to initiate commercial conversations with prospective customers. **Job Responsibilities** + Relationship Development and Management: + Develops initial conversations and contacts into commercial relationships to drive profitable partnerships and revenue growth for the Clinical Trials business. + Leads negotiation with potential commercial customers, involving Clinical Trials stakeholders as needed (e.g., relevant SMEs to bring credibility to discussion, etc.) + Works collaboratively with contracting teams to develop commercial structures with potential customers, likely including risk-based arrangements and/or joint ventures + Participates and assists in planning business development meetings and events + Attends and participates in conferences/exhibits for targeted audiences + Sales Growth & Retention Strategy: + Accountable for achieving annual sales goals to support the revenue goals for the Clinical Trials business + Leads initiatives and projects concerning sales planning and forecasting + Crafts value proposition and messaging, defines approach strategy overall and for each prospective client + Develops and manages long-term client retention plans + Prepares management reports that profile business development pipeline, goals, and targets + Develops business case for pursuing open market opportunities and specific commercial arrangements + Continually monitors trends in Clinical Trials and real world data/evidence. + Partners with others to continuously enhance value for customers + Business Development & Operations: + Develops and executes strategic sales plan to achieve business development / sales objectives and performance targets. + Develops and manages business development policies, procedures, workflows, documents, and forms + Implements business development processes and workflows. + Ensures compliance and quality of business development process components. + Completes accurate documentation and tracking, maintaining records of all business development activities + Oversees necessary data collection during pre-sales activity to understand needs, populations served, etc. + Ensures appropriate utilization of CRM system established at Walgreens. + Team Management and Operations: + Oversees work of Business Development team, managing all selling activities, monitoring ongoing performance, and communicating expectations and results + Oversee the team conducting the research and analysis to identify and prioritize potential commercial customers + Oversees the day-to-day activities within the Business Development team, including hiring, termination, performance management, monitoring, and training + Collaborative Sales, Marketing, and Contracting Strategy and Execution: + Partners effectively to develop and execute on financial / risk recommendations + Partners with Scientific Affairs and Product leads to align customer needs with capability delivery. + Collaborates to understand potential overlaps and conflicts in outreach to the market, identify opportunities for coordination or collaboration while maintaining independent business development pipelines. **About Walgreens** Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. \#LI-TO1 **Job ID:** 1728870BR **Title:** Head of Commercial Development, Clinical Trials - Remote **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Business Development/Planning **Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015 **Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y **External Basic Qualifications:** + Advanced Degree (MBA, PhD, MPH) and at least 8 years of experience in business development, real world evidence and/or contracting in biopharmaceuticals industry + Experience in a commercial development leadership role in Clinical Trials /RWE business with knowledge of healthcare, technology, and drug development lifecycle + Experience in driving and achieving sales and revenue growth on leadership teams for companies leveraging a variety of technologies including AI and analytics and technology solutions for life sciences companies + Experience driving sales growth with both new and existing customers + Experience operating in a fast-paced, start-up environment + Successful track record for strong sales that drive company growth + Experience with companies focused on creating solutions with an RWE and patient driven operating model focus + Experience listening to customer need and identifying the solutions needed to sell in a more targeted fashion + Experience seeking out new opportunities using initiative, managing through challenges. And being proactive to support the Clinical Trials business + At least 5 years of experience contributing to financial decisions in the workplace. + At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership. + Willing to travel up to 50% of the time for business purposes (within state and out of state). **Preferred Qualifications:** + Proficiency in the following areas: General Management, Commercialization, Sales, Business Development, Go-to-Market Strategy, Customer Success, Account Management, Product Launch, Marketing, Strategic Partnerships, Strategic Planning, and Business Model Innovation + Extensive strong network of executive leaders in pharma or other industries, as appropriate We will consider employment of qualified applicants with arrest and conviction records. An employee in this position can expect a salary rate between $139,900 and $384,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for a minimum of two weeks from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits. **Shift:** **Store:**
    $115k-158k yearly est. 23d ago
  • Sr. Coordinator, Access and Patient Support

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go. **_Responsibilities_** The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits (pharmacy and medical benefits), and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. + Investigate and resolve patient/physician inquiries and concerns in a timely manner + Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate + Proactive follow-up with various contacts to ensure patient access to therapy + Demonstrate superior customer support talents + Prioritize multiple, concurrent assignments and work with a sense of urgency + Must communicate clearly and effectively in both a written and verbal format + Must demonstrate a superior willingness to help external and internal customers + Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable) + Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry + Must self-audit intake activities to ensure accuracy and efficiency for the program + Make outbound calls to patient and/or provider to discuss any missing information as applicable + Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance + Documentation must be clear and accurate and stored in the appropriate sections of the database + Must track any payer/plan issues and report any changes, updates, or trends to management + Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client + Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome + Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties + Support team with call overflow and intake when needed + Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. **_Qualifications_** + 3-6 years of experience preferred + High School Diploma, GED or technical certification in related field or equivalent experience, preferred **_What is expected of you and others at this level_** + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $21.40 per hour - $30.60 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/5/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $21.4-30.6 hourly 5d ago
  • Coordinator, Individualized Care

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **_What Individualized Care contributes to Cardinal Health_** Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers. Individualized Care provides care that is planned to meet the particular needs of an individual patient. **_Job Summary_** The Coordinator, Individualized Care supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits, and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and dispense of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides a positive patient experience. This role answers inbound questions and provides customer service and technical expertise to parties. **_Responsibilities_** + Maintains a current and in-depth understanding of patient therapy's, prior approval and reimbursement processes and details of health care plans. + Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge. + Meets key performance indicators including service levels, call volumes, adherence and quality standards. + Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries. + Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information. + Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership. **_Qualifications_** + 1-3 years of experience preferred + High School Diploma, GED or equivalent work experience preferred + Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, between the hours of 7:00am- 7:00pm CST. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $18.10 per hour - $25.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/5/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $18.1-25.8 hourly 4d ago
  • 887105BR - Lead Software Engineer "Remote"

    Walgreens 4.4company rating

    Chicago, IL jobs

    At Walgreens, we are laser-focused on the development of next-generation healthcare technology, products and services. This includes collaborating with the Chicago-based MATTER incubator to uncover new innovations that can help shape the future of healthcare, technology and pharmacy. Life in IT is exciting, rewarding, dynamic and always evolving. Now imagine just how much more rewarding and exciting it can be when you're innovating on behalf of better health every day. With a primary focus on our customers, you'll help create and maintain complex systems in a fast-paced retail environment, living and breathing “what's next” as you keep your finger on the pulse of the latest healthcare and technology trends. This is an exceptional opportunity to join some of the brightest, best and most diverse technology minds working today. We are the premier retail IT organization in North America because we provide the best possible value to our stakeholders and customers around the world. Job Description This role demonstrates proficiency in all areas of the professional function and advanced in-depth specialization to perform and implement activities that impact components / processes of specified functional areas of the Walgreens Digital/Online application. This role is typically assigned to strategic, complex undertakings. Receives work in the form of short- and mid-term outcomes that regularly require the application of independent judgment and creativity. Mentors less experienced members of the team. May lead teams / projects. Job Responsibilities Plans, designs, develops, and tests software systems or applications for software enhancements and new products including cloud-based or internet-related resources. Writes code that establishes and enhances coding specifications, typically for software programs and systems that have little or no precedent. Delivers software features with exceptional quality, meeting designated release plans and delivery commitments. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Guides the daily work of assigned work group / team. Recommends modifications to the daily operations of the assigned work group / team. Makes needed adjustments to short-term priorities. Owns a functional area. Breaks large requests down into sub-tasks, gives higher-level status updates. Writes test plans. Takes operational responsibility. Sets measurable goals and meets them. Reviews code changes. Networks with senior internal and external personnel in own area of expertise. Interacts with direct team of accountability, peers and/or managers in other teams. May interact with vendors and/or customers to share information and improve workflow processes. May design specifications of assigned projects and may lead in implementation. Demonstrates proficiency in all areas of the professional function and advanced in-depth specialization in some. Participates in developing technical / business approaches and new or enhanced technical resources. Has proven expertise in software design, architecture and software and system interrelationships. Has expert knowledge of programming languages important to the organization. Sets software engineering project schedules, defines project parameters and tasks and monitors project tasks. Develops and keeps the "vision" of the project, leading others toward its completion. Resolves a wide range of issues in creative ways. Owns the development and rollout for an entire product, or large project. Champions process (Scrum, TDD, etc). Writes tech specs and identifies risks before starting major projects. Sets standards. Goes out of their way to reduce complexity. As needed, takes on additional “tech lead” responsibilities for encouraging an initiative to completion. Allocates and tracks the work of individual contributors. Participates in teaching and training members of work group / team. Qualifications Bachelor's Degree in Computer Science, Information Technology. Experience working in an Agile environment. MERN stack development experience using ReactJS, Redux, NodeJS, ExpressJS, MongoDB and with expertise on JavaScript/TypeScript. Experience in Restful web services using NodeJS ExpressJS. Experience in NoSQL databases, such as MySQL and MongoDB. DevOps Prior experience in leading a group of automation/DevOps or development engineering team. Prior experience to deployment automation for various applications IaaS, PaaS platforms on a large complex system. Experience in working on Kubernetes platform on a microservices architecture on high traffic applications. Strong understanding of infrastructure components (e.g. databases, networking, DNS, cloud services, orchestration tools, containerization). Experience in operationalization high traffic Web and Mobile applications through monitoring and alerting for a polyglot application stack. Web/backend Developer Prior experience in mentoring a team of engineers, tech lead or leading an engineering team. Enthusiastic about promoting high quality standards in the team across documentation, unit testing, code reviews, test automation & CI/CD. Hands on full stack proficiency (e.g., Java, NodeJS, ., SQL, NoSQL, React, JavaScript etc.) Mentor team in the choice of Enterprise Integration patterns for a seamless integration with other enterprise & external assets. Big picture person with obsession about functional completeness, performance, security & resilience of end-to-end solution. Strong knowledge of implementation, security, capacity planning & performance tuning of solutions deployed to Cloud technologies - Azure (ACS, AKS), Google, IBM, AWS or Cloud Foundry. Mobile Developer 6+ years of Mobile App development experience in Swift, SwiftUI, Objective C ( iOS). 6+ Years of Mobile App development in Kotlin( Android). Experience in Test Driven Development and Testing Automation using cloud based products like AppCenter, ADO. Experience in ReactNative Programming. Knowledge of software engineering best practices including coding standards, code reviews, source control management, build process, testing & operations. Accessibility Experience. Experience in building Design patterns, modularized apps. Excellent Debugging, Optimization and Performance Skills. Data & Analytics 6+ years of SME experience integrating, transforming and consolidating data from various structured and unstructured data systems for building analytics solutions in any cloud Platforms: Microsoft Azure, AWS or GCP. 6+ years of experience working with Product Owner and domain experts to deliver data analytics and data Integration solutions. Experience in SQL, Java or Python programming. Experience with relational and NoSQL databases such as Cosmos, Cassandra. Experience in Azure cloud technologies like Azure Data Flow, Data Bricks, Azure Synapse and Analysis Services. Knowledge of software engineering best practices including coding standards, code reviews, source control management, build process, testing & operations. Experience in any of reporting tools like Power BI, Business objects, Cognos or Tableau Working experience with dimensional data modeling and strong knowledge of best practices and solution patterns. Hands on experience in Data Pipeline and integration tools like Talend, Change Data Capture (CDC), Spark & Azure APIs. Coach and guide technical engineers for source data understanding, designing analytical solutions and critical operational support. Additional Information All your information will be kept confidential according to EEO guidelines.
    $116k-146k yearly est. 4h ago
  • Client Experience Manager - Hybrid (Preferred locations Deerfield, IL or Chicago, IL)

    Avery Dennison Corporation 4.8company rating

    Deerfield, IL jobs

    The Client Experience Manager will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Client Experience Manager is to maintain the highest levels of service and ensure their immediate team is staffed, trained and organized to support assigned clients efficiently and effectively as possible. In addition, this position will be charged with implementing process improvements that will support the goals of better production support, service, and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members. Key Areas of Responsibility * Manage and oversee associates responsible for resolving all client facing situations, issues and service level agreement orders. * Oversee and ensure reviews, account planning, project management, issue coordination and day-to-day client communication activities are correct and complete. * Oversee implementation of processes, procedures, and tools to increase the effectiveness of their team. * Provide coaching, mentoring, and career development to their team members. * Ensure that all team members receive on-going training opportunities. This includes making sure the training programs are effective, that the programs contribute to employee skills development and raise the skills and professionalism of the teams across the board. * Responsible as escalation point person for Client issue resolution / satisfaction maintenance. * Responsible as escalation point person for internal operating issues and teaming issues with other Vestcom departments. * Responsible for Continuous Improvement initiatives within Client Experience. * Responsible for management and attainment of Client Experience MBOs. * Work with VP Client Experience in identifying staffing requirements and participate in the hiring process of new team associates. * Assist VP Client Experience in expense and budget planning. Identify areas for improvement in internal processes for assigned clients and team. * Assist in VP Client Experience in conducting client business reviews to ensure client satisfaction. * Must be able to provide client service/support to production operators and/or programming staff as needed outside of normal working hours to support 24/7 operations. * Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404. * Bachelor's Degree in business, marketing or similar field is required. * At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment required. * Thorough understanding of project management and resource management required. * Knowledge of and work experience related to the grocery, drug and mass merchandise retail space preferred. * Proven ability and successful track record to work closely with business managers and directors required. * Excellent interpersonal, written and verbal communication skills are required. * Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required. * Must be able to quickly earn trust and respect of customers and coworkers, to retain customers' confidence and build positive lasting relationships with customers. * Must be a good listener, focused, patient, and detail oriented and have the ability to work with internal and external customers who may exhibit frustration and anxiety. * Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible. * Excellent problem solving, time management and organizational skills required. Must be proactive in resolving issues as needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making. * Ability to embody and reflect Avery Dennison's core values Supervisory Responsibilities If applicable, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The salary range for this position is $93,300 - $108,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Avery Dennison may terminate employment at any time, for any reason. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or ********************************** to discuss reasonable accommodations.
    $93.3k-108k yearly 18d ago

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