Event producer job description

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
* *

*This is a pipeline req for a virtual PSR hiring event at Scripps Clinic Carmel Valley. Qualified selected candidates will receive an opportunity to self-schedule a video interview with the hiring team.*

Join a winning team supporting Scripps Clinic Carmel Valley as a Patient Service Representative. The ideal candidate will thrive in a high call volume and patient volume environment and enjoy working and learning in a variety of areas while providing excellent customer service. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

* Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.

* Responding to customer billing and payment inquires.

* Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

* Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.

* Initiating and validating referrals/authorizations.

* Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

These are benefitted Full Time, Day Shift positions with a Monday - Friday schedule (some roles may include rotating Saturday coverage). Occasional floating to other departments or sites may be required.*Select PSR positions at this site are eligible for remote work after training is complete.*

The following departments are currently hiring:

* AlIergy

* Head/Neck Surgery

* Internal Medicine

* Check In/Check Out

* Pediatrics

* Radiology

* Gastroenterology

* Family Practice

*Required Qualifications: *

* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.

* Excellent communication and customer service skills.

* Strong organizational and analytical skills; innovative with ability to identify and solve problems.

*Preferred Qualifications:*

* 1 year of experience in customer service or a healthcare/medical office environment preferred.

* Able to adapt, prioritize and meet deadlines.

* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

**Job:** **Business Office*

**Organization:** **Scripps Clinic*

**Title:** *PSR Hiring Event - Scripps Clinic Carmel Valley*

**Location:** *Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY*

Advanced Systems Group LLC provides onsite managed services for a prominent global tech company based in Mountain View, CA. The team supports our client's executive level meetings by providing content services and producing engaging events. We are looking for a Managing Producer to join our team!

Exhibiting excellent interpersonal, verbal, and written communication skills and working in a strong team based environment, the Managing Producer is versatile, motivated, and organized. This high profile role will provide our client and production teams a trusted partner who will make our program successful. This is a people management role that is focused on flawless event execution, quality assurance and relationship building with clients. This position requires local travel and flexible work hours (occasional nights and weekends) .
This role is onsite in Mountainview Ca, and reports to the Event Operations Manager.

The main duties of the Managing Producer are:

+ Lead employees to meet the organization's expectations for productivity, quality & goals.

+ Primary daily POC for Producer Team fielding issues and concerns.

+ Management and Development of full-time Producer Team.

+ Setting producing standards and ensuring those standards are followed - Team Performance

+ Ensuring the team is properly trained in all areas with an emphasis on client communication.

+ Training Program collaboration and implementation for quality assurance.

+ Provides insights and any other performance improvements monthly in 1:1s and team meetings.

+ Daily standups with the team, driving a culture of excellence and professionalism.

+ Partnering with peers to improve processes based on data and meaningful metrics .

+ Assess staffing needs based on insights gained from data analysis that also drive process improvements.

+ Attend weekly operations meetings to align with other departments.

+ Recruit, interview, select and hire qualified talent who fit client needs.

+ Assign team members responsibilities, expect accountability and regular feedback.

+ Appropriately communicate organization information to team and management.

+ Present all information positive or negative for transparency to Manager, Peers and Partner Teams

+ Provide updates in ASG's Monthly Business Reporting.

+ Plan and allocate resources to produce events to a standard of excellence .

+ Evaluate employees to determine performance and engagement.

+ Create bi-yearly evaluations for reports and management.

+ Managing producer procedures and processes documentation.,

+ Providing suggestions on improvements to event spaces from a client perspective.

+ Setting performance guidelines for full time and ad hoc team members on events.

Other responsibilities include, but are not limited to:

+ Producing events when needed based on business needs and work load.

+ Serve as a knowledgeable resource to the organization's management team.

+ Assisting with annual budgeting and tracking, as necessary.

+ Practice a high level of confidentiality and use of discretion where needed.

+ Providing suggestions on facility improvements and upgrades.

Qualifications

+ BA/BS degree with 8-10 years experience producing digital and multi-day flagship live events in the technology or corporate space

+ Outstanding positive interpersonal relationship building and employee coaching skills

+ Excellent track record of managing small to midsize teams with a focus on leadership and skills building.

+ Strategic thinker skilled in solving time-sensitive challenges using metrics and data to inform decision-making.

+ Great communicator and outstanding relationship builder with influence skills

+ Comfortable working in a collaborative matrix management style with team and peers, to execute on operational and client goals.

+ Professionalism and ability to be helpful and maintain composure under pressure

+ Expertise in guiding Live Event and Digital Production team of Producers in a time-sensitive deadline driven environment.

+ Proficiency with the G Suite of tools; including Docs, Sheets, Slides, Mail, & Calendar.

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Hi, we’re Fever!

Fever is the global leading live-entertainment discovery tech platform, with a clear mission: to democratize access to culture and entertainment.

Fever has developed a proprietary technology that inspires its global community of over 125M people through personalized and curated experiences in their local city, whilst empowering entertainment and event creators to reach new audiences and enhance their experiences.

Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Van Gogh: The Immersive Experience” winner of USA Today's 10 Best Readers Choice award.

The company, present in over 100 major cities across the globe, is backed by leading investors such as Goldman Sachs, Alignment Growth (growth equity investor in global entertainment and consumer tech, led by former Warner Bros and Time Warner), Goodwater Capital (the largest dedicated consumer technology platform globally), Smash Capital (a late-stage venture capital firm led by former Disney and growth equity investors, backer of Epic Games), Eurazeo, Vitruvian Partners and Atresmedia among others.

To pursue our objective, we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

ABOUT THE ROLE

We are looking for an experienced, passionate, and critical-thinking event producer who will support our Executive Producer and Project Manager in all aspects of production ensuring that high-quality experiences are delivered. This person will serve as the point of contact on the production side of all projects, being responsible for the third parties involved in the execution, development, and production of the creative deliverables.

To support the development of new events, the Associate Producer will research and periodically implement new production formats, technologies, and solutions that could enhance Fever’s experiences.

This role requires flexibility, creativity, attention to detail, and the ability to meet deadlines while staying within budgets. The ideal candidate has a proven track record in live event production and experiential marketing.

Candidates should be passionate about delivering results and producing fun and entertaining experiences for all walks of the public. Strong communication skills are critical to success in this role. The right candidate will be a self-starter and have strong interpersonal and project management skills.

You will:

• Manage all aspects of event productions, including pre-production logistics planning, vendor selection, hiring, onsite execution, as well as post-event wrap-up
• Create productions timelines and ensure that teams are keeping to schedule
• Communicate and collaborate with internal cross-functional teams and stakeholders to drive alignment and execution of event deliverables
• Participate in marketing brainstorm meetings and contribute to creative ideation, particularly representing an on-the-ground perspective
• Manage multiple productions and help scale various Fever Original IPs against team targets
• Manage budgets of different scales
• Research new vendors, technologies, experiences
• Venue research and booking
• Secure proper event permits and meet insurance requirements
• Handle administrative duties including expense reports, invoicing, and working with the legal department on contracts
• Domestic and international travel and work across time zones may be required

Preferred Qualifications

You have a track record of successfully produced events with strong data analysis, oral and written communication skills. You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset.

The role requires a mix of business development and operational experience. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-orientated while looking around corners, and thinking bigger about how we create a compelling experience.

• 3+ years of experience in the event production industry
• Ability to manage multiple projects at any given time and pull together multiple aspects of an event in an organized and efficient way
• Have an innovative mindset to identify cutting edge solutions in the production space
• Have a strong network of vendors and venues
• Understanding of technical production requirements
• Basic knowledge of fabrication processes and familiarity with permitting processes
• Huge appetite for learning and the ability to pick up new skills quickly
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions
• Have strong communication skills and a proven track record of building positive working relationships
• Curious and keen to push boundaries and try new concepts
• Able to communicate with partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Collaborative and willing to get hands dirty
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Experience in virtual events is a plus

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role could be based in San Francisco.

BENEFITS

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Health and Dental Insurance
• Gympass membership
• Work in the center of the city, with possible travel across our markets
• Home office-friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with
  

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

Our hiring process

• A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
• A 60 min online test with three topics: logic, analytics, and written understanding
• A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance)

On average our process lasts 20 working days and offers usually follow within a week.

Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Bloomberg | TechCrunch

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