Event technology specialist job description

M&E Event Technology Specialist - Remote

Position Overview

As a key member of the Meetings & Events team, the Event Technology Specialist will be responsible for all technical support required to support the meetings and events team and clients reporting into the Manager, Event Technology.

This is a fully remote position.

Responsibilities

* Design and build custom websites, mobile apps, and virtual/hybrid hubs using Cvent Technology.
* Proactively manage customized website through duration of registration period.
* Proactively manage customized mobile apps through duration of contracted time period.
* Communicate with software company support division when required and ensure closure of any support tickets. Share outcome with entire team based on impact.
* Provide strategic management of databases and ensure integrity of data for multiple events at any given time.
* Partner with clients and team members to configure financial aspects of events, collecting registration fees and/or payments for registration components.
* Act as technical expert, addressing questions for team members and clients by identifying challenges, researching answers and correcting steps.
* Improve system performance by identifying challenges, recommending changes to team members, accounting department and vendor partners.
* Test customized sites to ensure full functionality prior to activating.
* Responsible for running reports as required by teams, accounting and clients[JF1] .
* Provides support as needed for new business, current clients and additional meeting requests.
* Work with internal contacts to follow up with approvals needed with website/app builds.
* Assume and perform other duties and responsibilities not specifically outlined herein, as requested.

Basic Qualifications

* Bachelors' degree required.
* Knowledge of group travel operations and industry.
* Ability to manage client relationships related to operational objectives.
* Effective organizational and time management skills and follow-through on goals, plans, and projects.
* Ability to work on more than one project simultaneously.
* Proven pursuit of learning and self-development.
* Strong analytical skills and problem-solving ability.
* Ability to manage change and demonstrate personal adaptability and flexibility.
* Demonstrate personal and organizational integrity.
* Proven ability to generate new ideas to increase efficiencies and respond to customer needs creatively, proactively responding to customer requirements.
* Capability of thinking innovatively, strategically and conceptually.
* Ability to work independently, developing strategies, action plans, and implementation of plans.
* Professional manner and appearance.
* Highly-effective verbal and written communication skills, including public speaking and presentations.
* Ability to work with all personality types.
* Ability to work well under pressure and adapt to ever-changing scenarios.
* Strong listening and evaluating skills.
* Strong attention to detail.
* Must be able to come to work promptly and regularly.
* Must be able to take direction and work well with others.
* Must be able to work under the stress of and meet deadlines.
* Must be able to change productively and to handle other tasks as assigned.
* Provide training on most new applications implemented.
* Provide support to team as required.

Preferred Qualifications

* Advanced knowledge of Cvent Event Management System, including Flex Website configuration and Mobile App Configuration. Cvent Event Management certification preferred.
* 3 years' experience in meetings & events industry. [JF2]
* 3 years' experience in creative and technology functions, including basic understanding of online registration systems and image manipulation (resizing, cropping).
* Proficient in Microsoft Office applications required including Word, Excel and PowerPoint.
* Strong technical background, including knowledge of database management and data manipulation.
* Demonstrated strong project management capabilities.
* Ability to apply teamwork principles to job environment.
* Able to travel and work extended, or off-hours as required.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award's inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.

Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.

**Position Overview**

The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. Team Members in this role have at least one Level 1 Specialty. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.

**Key Job Responsibilities**

**Equipment Operation**

+ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

+ Troubleshoots technical issues and resolve problems quickly as they arise.

+ Complies with all Company security and safety measures.

+ Ensures equipment is secure from theft and/or damage when in use.

**Customer Service**

+ Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

+ Maintains a positive relationship with all clients through effective communication.

+ Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.

+ Understands and fosters the hotel/client relationship.

**Training/Staff Development**

+ Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

+ Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

**Event Supervision**

+ Performs advanced work (pre/during/post event) with operations team members.

+ Supervises and directs other technicians during an event.

**Equipment Maintenance**

+ Assists team with proper security, storage, transportation, and maintenance of equipment.

+ Performs inventory and forecasting of equipment needs.

**Job Qualifications**

+ Bachelor's Degree is preferred.

+ Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix

+ Achieve three, Technical Level 2 Certifications (2 must be A,V,L or P and 1 from the remaining 6). See Skill Set Addendum (@Encore/HR/Global Learning).

+ Achieve one, Technical Level 1 Certification. See Level 1 requirements in Skill Set Addendum .

+ 3-5 years of field experience in specialty area is required.

+ 3-5 years of customer service or hospitality experience is preferred.

+ Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.

+ Experience with project management of multiple tasks/initiatives.

+ Strong customer, client and coworker interface experience and abilities.

+ A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.

**Competencies**

+ Ownership

+ Hospitality

+ Professionalism

+ Responsiveness

+ Safety Conscious

+ Develops Talent

+ Tech Savvy

+ Manages Complexity

+ Ensures Accountability

+ Instills Trust

**Work Environment**

**Hotel**

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**HOW MIGHT YOU DEFY IMAGINATION?**

You've earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you've worked hard to acquire and the passion you already have. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

**Sr. Event Technology Specialist**

**Live**

**What you will do**

Let's do this. Let's change the world. In this vital role you will be responsible for the entire scheduling process for all Amgen on campus events, virtual & hybrid events globally.

+ This role will focus on customer engagement, scheduling, event assignment and day of event support at the local location.

+ This role will work to constantly improve the user scheduling experience.

+ The candidate should be extremely detail-oriented and have hands-on experience, scheduling, planning, and delivering high quality events.

+ The candidate should have the ability to thrive in a fast-paced environment with competing demands.

+ This role will service and interact with a diverse group of important clients including our most senior executives as well as internal contacts at all levels.

+ This position is vital for our team to provide world class customer experience. Strong interpersonal skills and subject matter expertise in video conferencing and streaming technology are a must.

**Win**

**What we expect of you**

We are all different, yet we all use our unique contributions to serve patients. The professional we seek possesses these qualifications.

**Basic Qualifications:**

Master's degree

**Or**

Bachelor's degree and 2 years of Engineering experience and or event production experience

**Or**

Associate's degree and 6 years of Engineering experience and or event production experience

**Or**

High school diploma / GED and 8 years of Engineering experience and or event production experience

**Preferred Qualifications:**

+ Degree in Computer Science, Information Systems, Engineering, or Life Sciences

+ Strong leadership presence and interpersonal/communication skills (written and oral). Experience managing technical teams

+ In-depth knowledge of Agile processes and principles

+ Experience with the ITIL process framework and outsourced resource support models

+ Strong organizational and time management skills

+ Established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies

+ Thorough understanding related to collaboration tools, computing devices and unified communications products utilized at Amgen.

+ Working knowledge in Install, upgrade, image, and support all company desktops/laptops/MacBook hardware/iOS devices, Printers and AV equipment. MS Office 365 support knowledge, including Outlook and MS Teams support

+ Self-motivated/driven and able to work with little supervision or direction.

+ Strong bias for action and results orientation.

**Thrive**

**Some of the vast rewards of working here**

As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being.

+ Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

+ A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

+ Generous Total Rewards Plan-comprising health, finance and wealth, work/life balance, and career benefits-with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

**Apply now**

**for a career that defies imagination**

Objects in your future are closer than they appear. Join us.

**careers.amgen.com**

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.