Technical Account Manager
Everbridge Job In Burlington, MA
Everbridge is a rapidly growing US company expanding internationally. We are seeking an experienced Technical Account Manager (TAM) to support large clients with critical life safety, security or business continuity use cases. Reporting to the Customer Success team, the TAM will represent Everbridge as a member of our client's business continuity and global security teams during the deployment, and expanding use, of the Everbridge solution. In this role, the TAM will provide project management support, technical consultancy, system design and configuration support, emergency management and security technology expertise and training. Additionally, the TAM will act as the advocate for the customer within Everbridge and act as an escalation point when necessary.
The TAM is a highly qualified, technical, and experienced professional who works in a large team environment to maximize value and effectiveness of our solutions for our customers.
The TAM will work closely with our clients, account managers, technical support, customer success and product development teams. We are seeking an extremely energetic and motivated team member who enjoys working in a fast-paced environment and has excellent communication, technical and project management skills with an unwavering customer-first focus. What you'll do
Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution innovation and adoption, and technical issue resolution.
Establish a formal governance model with clients. Conduct periodic stakeholder meetings and quarterly business reviews; maintainan accurate record of discussion and action items and provide monthly account reporting to internal stakeholders through use of Excel, Asana, Salesforce and various other tools.
Develop a continuous product education and awareness program and deliver training sessions as required.
Set and track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics and maintain detailed project plans.
Troubleshoot customer concerns and work with team leadership to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices.
Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering.
Travel to customer locations as needed.
Produce integration requirements specifications in the form of interface control documents (ICD) based on customer interaction, requests for information (RFI), requests for proposal (RFP), and other technical documentation.
Provide effective feedback to internal Everbridge teams on project status, latest innovations and use case solutions, and other project updates.
What you'll bring:
8-10 years of experience in emergency management, public safety, enterprise security, or risk management in a field facing technical capacity.
3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management etc.).
Strong project management, software and technical skills along with a strong desire to rapidly self-develop additional technical and consulting skillsets.
Customer relationship management.
Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking preferred.
Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
Previous consulting experience involving technology adoption, public safety, emergency management or business continuity best practices to state/local government or corporations a plus.
Excellent written and verbal presentation and communication skills; the ability to interpret written requirements and technical specification documents and apply them to the needs of the TAM team and the clients.
Strong critical thinking, analytical, and problem-solving abilities.
Ability to facilitate and lead cross-functional teams both internally and also externally with clients.
Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce CRM tools, Asana, PowerBI, Power Automate, and SaaS-based applications/
Ability to travel and work away from the office, sometimes extensively. The main area of travel is North America.
Thorough understanding of the principles of Public Safety, Emergency Management, Enterprise Security Operations, Executive Protection and/or Business Continuity and be able to relate and rapidly adapt them to the needs of the clients.
Ability to obtain relevant security clearances
Bachelor's Degree in Business, Computer Sciences, Public Safety, Emergency Management or related fields highly desired.
The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $140,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant's criminal history:- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.- Management of cash, company funds, or other valuable assets.- Work in environments requiring heightened security measures.- Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit ******************* read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Technical Support Engineer (Norwegian speaking, based in Norway)
Remote Everbridge Job
Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most.
This is a fully remote position open to candidates located in Norway.
As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems.
What you'll do:Providing high-level technical support to primarily Norwegian customers. Managing and resolving incidents and support tickets according to defined SLAs. Proactively monitoring system performance and identifying issues before they escalate. Coordinating software upgrades, installations, and platform configurations in a Linux environment. Delivering training sessions to clients as needed. Collaborating with Engineering and Product teams to improve platform resilience. Reporting on progress to management and supporting the delivery of ongoing improvement initiatives.
What you'll bring:Strong experience working in Unix/Linux environments. Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and general security protocols. Fluent Norwegian language skills (both verbal and written) - essential. Experience or understanding of telecom networks (2G-5G) - a strong plus. Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting is preferred. Relevant certificates (e.g., Linux+, Cisco) are a bonus. Strong organizational and time-management skills. Ability to stay calm under pressure and support business-critical systems.
#LI-HG1
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
· Private Healthcare
· Pension
· Group Life/Income Protection
· Life & Total Permanent Disability Insurance to protect you and your loved ones.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit ******************* read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Client Executive III - L&A Insurance - NY, NJ, CT
Remote or Chicago, IL Job
Responsible for revenue and profit goals, and effectively manage the P&L across multiple deal structures within client portfolio Utilize deep executive-level relationships and consultative selling process and enterprise-wide account planning to drive pro-active pursuits, partnering with internal and external partners on deal / solution development that would deliver targeted business outcomes Engage in and oversee delivery of complex transformation programs Establish and manage executive client relationships with key stakeholders Requires strategic ability to interface and successfully influence multiple C-level executives by being a business partner and trusted advisor who can operate across their business enterprise 12 plus years of IT Services / Business Consulting experience leading customer engagements utilizing a portfolio consisting of Applications, BPO, Digital, Consulting, Infrastructure, Cloud, & Security 10 years' Insurance industry experience with primary expertise in Life & Annuity and secondary in Property & Casualty 7 years leadership responsibility directing customer engagement activities, producing deliverables, forecasting business opportunities, delivering growth and transformation and financial (P&L) management of $25M+ books of business Possess understanding of leveraged delivery models, and common Insurance / BPO / Data & Analytics / Digital and Technology tools and methodologies and Able to travel up to 60% of the time.
A background in Consulting is preferred Preferred base location is Chennai India - Fully Remote
Enterprise Account Executive, North East
Remote Job
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
Overview of the Role
PagerDuty is seeking an Enterprise Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales champion who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience.
In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of opportunities within our existing accounts to deliver results against sales targets. Your target accounts will fit our ideal customer profile model in the +$500 million in revenue space and focused on approximately 12-20 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).
As a customer-centric organization, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.
This isn't just a job-it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact!
Key Responsibilities:
Value Selling- Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges
Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership
Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends
Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives
Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers
Negotiate positive business outcomes with existing customers for PagerDuty
Managing and closing complex, multi-product sales cycles in the +$500 million in revenue space
Conducts consistent and effective conversations with senior-level executives (VP+) to garner interest and support for new initiatives
Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.
Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.
Sales Execution- Ensuring that one's own and other's work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives
Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy
Utilize historical data and market trends to provide accurate forecasts to management
Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment
Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty
Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC & COM Framework)
Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts.
Basic Qualifications
8-12 years field sales experience, preferably in software sales / SaaS sales
4-6 years of experience expanded into new areas of existing accounts
Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies
Sold in a multi-product selling environment before
Travel expectations around 30%
Preferred Qualifications
Residing within New York, New Jersey of Boston
Effective time management, complex deal management, account planning, and analytical skills
Consistent track record of exceeding sales targets
Self-sufficient with the ability to work independently and collaboratively
Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales)
The base salary range for this position is 130,000 - 160,000 USD (50/50). This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Senior Environmental Health and Safety Manager
Remote or Phoenix, AZ Job
**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**KEY RESPONSIBILITIES**
+ Conduct regular site assessments to ensure adherence to safety standards.
+ Develop ongoing safety training matrix and coordinate safety training sessions for operations staff and other stakeholders as needed.
+ Investigate accidents and incidents to identify their causes and find ways to prevent them in the future.
+ Assists coordinator(s) in document control and development.
+ Oversee all aspects of OSHA compliance for operations department.
+ Work closely with stakeholders to ensure subcontractors and contractors adhere to safety programs while working in data centers.
+ Update corporate and site specific EHS dashboards.
+ Oversee all EHS metrics and update various reports on a routine basis.
+ Perform annual EHS program reviews and develop new programs as needed.
+ Conduct monthly safety committee meetings for the operations department and other stakeholders attending meetings.
+ Drive safety culture and initiatives throughout the year for the U.S. region.
**KNOWLEDGE & ATTRIBUTES**
+ Thorough understanding of all relevant safety rules and regulations
+ Advance knowledge of constructions safety standards
+ Exceptional guidance skills with the ability to motivate other employees to achieve long-term vision while adjusting to daily challenges.
+ Ability to challenge, explain, and defend safety programs with diplomacy.
+ Excellent organizational skills with a high level of attention to detail.
+ Outstanding verbal and written communication skills with strong interpersonal skills and ability to coach and train others.
\#GlobalDataCentersCareers \#LI-AR3
**ACADEMIC QUALIFICATIONS & CERTIFICATIONS**
+ Bachelor's degree or equivalent experience, preferred
+ Capital project experience, preferred
+ OSHA training and certifications a plus
+ CSHO, SHEP or CSP preferred
**REQUIRED EXPERIENCE**
+ 10+ years of direct safety and environmental experience, preferred
**PHYSICAL REQUIREMENTS**
+ Ability to stand, walk, sit, climb, and balance
+ Ability to stoop, kneel, crouch and crawl using both arms and legs
+ Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms
+ Ability to smell, talk and hear
+ Ability to see at close and distance ranges and the ability to see and correctly distinguish color
+ Ability to lift equipment in small spaces without mechanical assistance, weighing up to 50 pounds
+ Ability to work inside and outside
**WORK CONDITIONS & OTHER REQUIREMENTS**
+ Perform work remote with stable internet connection.
+ Travel required 30% of the time.
+ Perform work from a remote location with stable internet connection.
This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $107,400 - $155,700.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
SAP Logistics Business Analyst (Remote)
Remote or Phoenix, AZ Job
**Req ID:** 303941 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP Logistics Business Analyst (Remote) to join our team in Phoenix, Arizona (US-AZ), United States (US).
NTT DATA, Inc. currently seeks an SAP Logistics Business Analyst (Remote) to join our Team.
**Day to Day Responsibilities:**
+ Data identification and mapping for migrating legacy data to SAP
+ Support Data Cleansing activities as required
+ Perform migration rehearsals, cutover tasks and post go-live support.
+ Preload and post load validation of migration results, handle fallout data and advise on data cleansing requirements.
**Minimum** **Requirements:**
+ 4+ years SAP LE background with knowledge of LE-WM and Transportations processes
+ 4+ years experience working with LE master and transactional data.
+ 4+ years experience of data management and migration activities in an SAP environment
+ 4+ years experience in data analysis and reconciliation and able to prove correctness and completeness of migration tasks
+ Minimum 2 full cycle SAP implementations. At least 4 years working on data migrations
+ Must be a US Citizen
**Preferences:**
+ LSMW, ABAP experience
+ Experience with cutover planning and preparation of data migration runbooks
+ Good consulting skills are a pre-requisite, with business facing consulting capability
+ Knowledge of SAP tables, master data and transactional data fields, SAP data fields.
+ Ability to communicate (oral/written) effectively to exchange information with our client.
Required schedule availability for this position is Monday-Friday (08:00am to 05:00pm MST). The shift timings can be changed as per client.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $86,040 - $179,250. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
**INDHCLSMC**
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (*************************
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_*************************************** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Talent Development Partner
Remote Job
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Talent Development Business Partner - APJ & EMEA.
About the job
This position sits within the People Team and reports to the VP of Talent Experience & DEI (TED). As the TED Partner in EMEA & APJ, you will be the primary advocate for global Talent, Experience, and DEI programs outside of the U.S. You will be responsible for localizing and implementing global TED programs to advance our talent strategy, drive local engagement, and foster a globally-inclusive culture. You'll collaborate with key regional stakeholders to co-create and lead initiatives tailored to the cultural and organizational needs of each region.
Responsibilities
In this role, you'll:
Serve as the main liaison between the global TED team and regional partners, inclusive of our regional HR Business Partners, International Leadership Councils, local Hub Engagement Councils, and regional Employee Resource Groups.
Adapt and deliver global TED program enablement (i.e. performance, development, culture) to fit local needs and culture.
Partner with the regional People Team, communities and business leaders to develop custom programs based on regional needs.
Lead employee listening mechanisms in regions-focus groups, interviews, and survey debriefs.
Translate employee feedback into actionable insights and influence global program improvements.
Facilitate training, team interventions, and learning opportunities across the region.
Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs.
Stay current on research and trends in organizational health, culture, inclusion, and leadership, bringing recommendations back to the team.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor's degree required; advanced degree or professional certifications in HR/OD preferred.
Minimum 10+ years in HR, organizational culture, or talent development (with international/multinational experience).
Proven ability to independently lead and manage multiple, concurrent projects.
Experience supporting transformation and change management initiatives at a global or regional scale.
Strong facilitation skills and experience delivering live and asynchronous training to a variety of audiences.
Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact.
Desired:
Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership.
Demonstrated commitment to building belonging and a positive employee experience.
Comfortable working in fast-paced and ambiguous global environments.
Location
This role will be remote, and based in Ireland or the UK
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Sales Development Representative
Boston, MA Job
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
About the Team
Join the Workday Sales Development team and play a key role in transforming how businesses worldwide manage their operations. We're on the lookout for individuals with a passion for strategic prospecting, who possess a curiosity about creative thinking, and are motivated to advance Workday's mission.
As an integral part of our team, you'll dive into the task of connecting with decision-makers via phone and email, forging meaningful relationships with potential clients. Your efforts will be instrumental in introducing Workday's innovative solutions to businesses, offering them new avenues for operational efficiency and growth.
At Workday, you're not just another employee-you're part of a vibrant community built on excellence, teamwork, and forward thinking. Surrounded by industry experts and innovators, you'll have opportunities to expand your skill set and drive your career forward in an environment that prioritizes personal and professional growth.
About the Role
The role of a Sales Development Representative at Workday is to deploy various prospecting approaches across target accounts, with the goal of partnering with the Account Executive to build quality opportunities for Workday field sales. The key role of a Sales Development Representative is to contact potential customers and share the Workday value messaging while also discovering the needs of the prospect and their organization.
Through a combination of email, phone calls, marketing qualified leads, social selling, and even face-to-face events, our sales development team generates quality pipeline by identifying qualified potential buyers and helping champion the relationship between the account and the Workday team.
About You
Basic Qualifications
Bachelor's Degree and 1+ years of industry experience OR 2+ years equivalent work experience
Shown industry experience preferred in prospecting, inside sales, business development, high technology exposure, marketing, direct sales, or IT consulting
Other Qualifications
Highly motivated, tenacious, self-starter
Ability to hold a resourceful and significant, executive-level conversations
Detail oriented and strong organizational skills
Knowledge of Salesforce.com, Clari Groove, ZoomInfo
*If you are a new university graduate with a degree completion between December 2024 - June 2025, take a look at our Early Career Associate opportunities! If the job posting is no longer available then all roles have been filled.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.MA.BostonPrimary Location Base Pay Range: $46,400 USD - $69,600 USDAdditional US Location(s) Base Pay Range: $42,000 USD - $74,600 USD
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Regional Sales Director (Hunter) - (Remote 25-25)
Remote Job
MUST BE PHYSICALLY LOCATED IN THE CENTRAL REGION (US) !!! This position will reach out to business targets for the sole purpose of introducing the complete portfolio of Spok products to an assigned territory through the achievement of opportunity-based sales. This role primarily represents, presents, and demonstrates software applications and sells wireless communications products and services, including paging, advanced messaging, and systems products to prospects, consultants, and business partners.
The role is 100% focused on new business and enterprise deals. (HUNTER)
Essential Duties and Responsibilities:
>Maintain accuracy of the sales pipeline, contacts, and activities in Salesforce and other reporting tools.
>Develop and maintain consultative sales relationships with all key buying influences in each account, at the executive and senior management levels, and other levels within the customer's organization.
>Demonstrate the entire company solution, services, and hardware portfolio.
>Attend company tradeshows and conferences regionally and nationally.
>Respond to and lead RFP/RFI's and price systems and configurations.
>Educate and coach business partners, and assist in their prospecting, qualification, proposals, presentations, and closing opportunities.
>Exceed Annual Booking Targets.
>Responsible for increasing revenue and market share within assigned territory.
>Direct sales activities include prospecting, deal qualification, deal velocity, contract negotiations and closing business within
net new logos
for Spok.
>Establish a relationship with consultants to help influence opportunities.
>Develop and maintain a relationship with key internal resources to ensure successful collaboration to meet customer needs.
>Develop a selling relationship with the Channel Partners.
Required Education, Skills and Experience:
>Bachelor's degree from four-year college or university
>Minimum of -3- years of experience selling enterprise software solutions into the Healthcare IT space.
>CRM (Salesforce and Sales Process (Altify) experience preferred.
>>Must be able to travel up to 25%
Pay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits.
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok solutions. Spok enables smarter, faster clinical communication.
Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.
At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at **************
Network Engineering Specialist- REMOTE
Remote or Indianapolis, IN Job
**Req ID:** 332036 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Engineering Specialist- REMOTE to join our team in Indianapolis (REMOTE), Indiana (US-IN), United States (US).
NTT DATA Services Federal Government is seeking a highly capable Network Operations Center (NOC) Director to lead our team that will support the North American segment of the Rolls-Royce network. As a global leader in IT services, we deliver innovative solutions to drive mission-critical operations for our clients.
The Intermediate Network Operations Analyst monitors network performance and OT systems in IT and operational environments, supporting the U.S. Rolls-Royce NOC. This role conducts basic monitoring using existing tools - e.g., network dashboards linked to the external provider's feeds and OT monitoring systems on factory deployments. They look for problems such as slow links or peculiar OT behavior, like issues in an assembly line's sensors, and raise those issues for escalation. With intermediate analysts, they log alerts and source initial incident tickets, passing minor problems to the provider for solution, abiding with defined SLAs. The Junior analyst also monitors repetitive statistics like bandwidth rends and modifies team dashboards under the supervision of seniors. They're the first line of defense in a 250-hour operation, making sure nothing passes through on their watch. They find the systems Engineer to assist in diagnosing minor tool issues, and they lean on the Automation Engineer's workflows to reduce repetitive labor. Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Designs secure global networks and establishes standards based on business objectives. Defines network business requirements and implements effective global network strategies. Establishes network standards. Analyzes and resolves complex network related problems, up to and including Level 3. Analyzes and tests all elements of the network infrastructure.
**Key Responsibilities:**
Monitor Network and OT Performance: Utilize network monitoring platforms to track performance, identify issues like latency spikes or production line anomalies, and ensure real-time insights into Rolls-Royce's IT and OT infrastructure.
Investigate and Escalate Issues: Analyze network and OT alerts to determine root causes, deciding whether to escalate issues to external providers or involve the security team to address potential threats or anomalies.
Manage Incident Response: Support incident response efforts, coordinating with the team to resolve network issues, maintain Service Level Agreements (SLAs), and ensure minimal disruption to critical operations.
Leverage Dashboards and Automation: Utilize dashboards built from Systems Engineer tools and Automation Engineer scripts to gain real-time insights, supporting automated workflows for efficient monitoring and incident handling.
Optimize Monitoring Processes: Implement improvements to monitoring tools and processes, enhancing alert accuracy and response efficiency to proactively address network and OT performance issues.
Document and Report Incidents: Maintain detailed incident logs and reports, ensuring compliance with organizational standards and providing actionable insights for post-incident reviews and continuous improvement.
**Basic Qualifications:**
+ US Citizenship required.
+ Active U.S. Secret security clearance (minimum Secret level or higher).
+ Undergraduate/bachelors degree or equivalent combination of education and work experience.
+ Minimum 3 years of experience in IT or network monitoring (e.g., help desk, NOC support).
+ Minimum 6 months using network monitoring tools (e.g., SolarWinds, Nagios).
+ Hold an approved DoD Directive 8140 (DoDD 8140) technical certification at IAT Level I, II or III and stay up to date with the latest advancements and requirements.
**Preferred Qualifications:**
+ CompTIA Network+ Experience supporting U.S. defense or government networks with stringent compliance requirements (e.g., NIST, DFARS).
+ Familiarity with SD-WAN technologies and multi-cloud network integration.
+ Previous experience in a Network Operations Center (NOC) supporting 24/7 operations.
+ Additional certifications such as Fortinet NSE 7, CISSP, or ITIL v4 Foundation.
+ Collaboration Skills: Ability to work effectively with cross-functional teams, particularly Systems Engineers, to ensure seamless integration of automation solutions.
+ Analytical Mindset: Good problem-solving skills with a proactive approach to analyzing operational patterns and identifying opportunities for automation, such as predictive alerting.
+ Knowledge of SIEM and Monitoring Tools: Familiarity with Security Information and Event Management (SIEM) systems (e.g., Splunk, ArcSight) and network monitoring tools (e.g., SolarWinds, Nagios) to enhance incident management and anomaly detection.
+ Training: Ability Train NOC staff on adopting new automation processes, fostering a culture of efficiency and innovation.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is [$71,532 - $149,026]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (*************************
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_*************************************** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Personalized Support Expert 2
Remote Job
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next Personalized Support Expert 2.
About the job
The Personalized Support Expert (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs' customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue
Responsibilities
In this role, you will:
BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.
WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Fluent in English language (both oral and written)
3+ years' experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.
Experience working with top tier customers.
Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.
Excellence in task prioritization and evaluation of situational urgency.
Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Ability to stand in the customer's shoes and demonstrated dedication to the customer experience.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Desired:
Previous exposure or knowledge of Twilio products
Experience working with JIRA, Confluence, Airtable and other project tools.
Skilled in troubleshooting network connectivity issues
Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience.
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as our next Manager, NOC for Twilio's Network Operations Team.
About the job
Twilio is looking for a seasoned manager to join our NOC team. The NOC is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across Voice, SMS, and Identity services. The NOC works tirelessly to ensure that our carrier partner network provides the high quality and high performance that Twilio's customers expect.
Responsibilities
In this role, you'll:
Lead and coordinate the day-to-day operations of a team of NOC Engineers, ensuring 24/7 availability and on-call coverage.
Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents.
Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response.
Manage customer-facing reports and documentation for high-severity incidents while ensuring accurate internal process documentation.
Collaborate cross-functionally with Incident Command, Operations, Support, Product, Engineering, and Business Development teams to enhance service monitoring and incident management.
Identify and drive automation initiatives to streamline NOC operations, working closely with software engineers to develop necessary tools.
Hire, mentor, and retain a high-performing, customer-focused team while driving continuous training and performance reviews.
Foster a culture of transparency, collaboration, and respect across teams.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Proven track record in SMS/MMS/Voice (or other VAS) incident ownership at a Tier 1 carrier or service provider.
8+ years of relevant experience and 3+ years of experience managing teams in operations, analytics, or routing within Networking, Messaging, or Voice domains.
Strong ability to stay calm under pressure, prioritize effectively, and assess situational urgency.
Excellent communication skills, with the ability to convey technical issues to both technical and non-technical audiences, including C-level stakeholders.
Experience in process development, operational reporting, and staff onboarding/training.
Proficiency in troubleshooting and reporting tools such as Kibana, Datadog, Looker, and ticketing systems like Zendesk, ServiceNow, and Jira.
Strong analytical skills with experience using key operational metrics for evaluation and decision-making.
Expertise in complex troubleshooting and resolving critical technical issues.
Highly organized, process-driven, and capable of managing multiple projects simultaneously.
Schedule: Monday to Friday, 10:00 to 19:00 Colombia Time
Desired:
Advanced understanding of SMS messaging from a carrier and aggregator (Core Network and VAS) perspective
Advanced experience in SMS troubleshooting (e.g. pcap, traceroute, tcpdump) and understanding of basic AWS connectivity
ITIL Foundation certification
Fluency in additional spoken languages
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Remote - Mid-West - Enterprise Sales Engineer
Everbridge Job In Illinois Or Remote
Sr. Solution Consultants provide onsite and remote consulting services to new and existing Everbridge Corporate, State and Local Government, and Healthcare customers. This responsibility includes training, recommendations on best practice use of the system, requirements gathering, solution design, software configuration, technical support, and documentation.
This individual will have excellent analytical and communication skills providing professional services in the arena of technical product implementation, training, and adoption for customers in our corporate and government business. In addition, this position provides the value added service of review and assessment of our client's existing security, emergency management, business continuity and disaster recovery plans.
About the Team:
This role works closely with security, business continuity, and risk management professionals throughout North America. Additionally, the Solution Consultant will interface with, Sales Engineers, Operations and Product Development personnel, and other Professional Services Consultants within Everbridge. We are seeking an energetic and motivated person who enjoys working in a fast-paced environment.
Learn more about Everbridge and see photos of our office here .
Meet the Everbridge team
Job Duties:
Work directly with customers to understand how they will use the Everbridge Suite for deploying an enterprise-level Critical Event Management solution in their environment.
Provide analysis of a customer's current processes and recommend solutions to address any gaps in processes.
Present in-classroom, instructor-led, lab-centric training following a standard but customizable curriculum.
Provide knowledge expertise “best practices” that can be implemented through consulting services.
Design and present customized product demonstrations to emphasize the features and benefits in delivering the whole solution value proposition.
Provide input into new product functionality and future direction of the product based on customer interactions and enhancement opportunities.
Provide professional services supporting specialized implementations resulting in smooth, well-coordinated projects which meet targeted live dates and budgets.
Perform technical configuration and integration tasks required for project completion, set up and configuration.
Document all client calls, emails and any other communication and enter the information into the Client Care CRM (Salesforce.com).
Ensure proper, proactive, and consistent communication of status to the deliverables.
Required Qualifications:
8+ years professional experience in a consulting or customer-facing training role in a technology provider working with corporate customers.
Proven track record in coordinating internal departments and resources to solve complex customer support or implementation challenges.
Experience in developing or tailoring training curriculum to a specific customer's needs, and/or producing documentation from boilerplate or examples tailored to a specific customer.
Attention to detail
Problem analysis and problem solving
Customer service orientation
Preferred Qualifications:
Strong project management skills and discipline
Quality inspection, auditing and testing experience
Knowledge of web-based software application implementations
Experience or training in computer applications/software support highly preferred
Ability to travel up to 75%
About Us
Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running.
Headquartered in the great cities of Boston and Los Angeles, with operations across the world, our team of 750+ dedicated employees support more than 4,200 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks, or severe weather conditions-as well as during critical business like IT outages or cyber-attacks-customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate employees and first responders, automate a pre-defined communications processes, and track progress on those response plans.
Our culture is all about “Making a Difference,” and we are proud to serve:
9 of the 10 largest U.S. cities
8 of the 10 largest U.S.-based investment banks
7 of the top 10 U.S. technology and telecom companies
25 of the 25 busiest North American airports
7 of the 10 largest U.S. healthcare systems
6 of the 10 largest U.S. retailers
As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission. Click here to learn more about what we do. If you think you have what it takes to make a difference, apply to be a part of our award-winning team.
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Senior Network Engineer Lead- REMOTE
Remote or Indianapolis, IN Job
**Req ID:** 332024 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Network Engineer Lead- REMOTE to join our team in Indianapolis (REMOTE), Indiana (US-IN), United States (US).
NTT DATA Services Federal Government is seeking a highly capable Network Operations Center (NOC) Director to lead our team that will support the North American segment of the Rolls-Royce network. As a global leader in IT services, we deliver innovative solutions to drive mission-critical operations for our clients.
The Senior Network Engineer is a critical technical leader within the NOC, responsible for designing, optimizing, and maintaining the IT network infrastructure supporting 1,000 devices across 1-3 Rolls-Royce U.S. sites. This role ensures network availability, performance, and scalability while mentoring junior and intermediate team members and resolving complex network issues. Working remotely, the Senior Network Engineer collaborates with the NOC Director, Systems Engineer, and Automation Engineer to deliver a reliable network aligned with Rolls-Royce's operational goals. Provides mentorship and training along with tool integration, and process improvement. Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Designs secure global networks and establishes standards based on business objectives. Defines network business requirements and implements effective global network strategies. Establishes network standards. Analyzes and resolves complex network related problems, up to and including Level 3. Analyzes and tests all elements of the network infrastructure.
**Key** **Responsibilities** **:**
Design and Optimize Network Infrastructure: Architect, implement, and optimize IT network infrastructure supporting 1,000 devices across 1-3 U.S. Rolls-Royce sites, ensuring high availability, performance, and scalability to meet operational goals.
Maintain Network Reliability: Monitor and maintain network systems, proactively identifying and resolving complex issues to ensure continuous uptime and alignment with Rolls-Royce's performance and reliability standards.
Mentor Junior and Intermediate Engineers: Provide technical guidance and mentorship to junior and intermediate network team members, fostering skill development and promoting best practices in network design and troubleshooting.
Collaborate with NOC Teams: Work remotely with the NOC Director, Systems Engineer, and Automation Engineer to integrate network solutions with operational strategies, ensuring seamless coordination and alignment with organizational objectives.
Resolve Complex Network Issues: Diagnose and resolve advanced network problems, leveraging expertise in routing, switching, and security protocols to minimize downtime and maintain service quality across sites.
Drive Tool Integration: Implement and integrate network management and monitoring tools (e.g., SolarWinds, Cisco Prime, APC, Cygna Labs, F5, Safenet, Thales) with automation solutions to enhance visibility, streamline operations, and support process improvements.
Lead Process Improvement Initiatives: Identify and implement network process enhancements, such as optimizing configurations or automating repetitive tasks, to improve efficiency and support Rolls-Royce's operational excellence.
Ensure Security and Compliance: Configure and maintain network devices to meet cybersecurity standards (e.g., NIST 800-171, CMMC), collaborating with the Cybersecurity Compliance Specialist to protect critical assets and ensure compliance with DoD requirements.
**Basic Qualifications:**
+ US Citizenship required.
+ Ability to obtain an interim Secret clearance or higher prior to start.
+ Undergraduate/bachelors degree or equivalent combination of education and work experience.
+ Minimum 5 years of experience in network engineering or Administration.
+ Minimum 2 years of experience in a leadership role.
**Preferred Qualifications:**
+ Experience supporting U.S. defense or government networks with stringent compliance requirements (e.g., NIST, DFARS).
+ Certifications: One of the following required within 90 days of hire: CISM, CCNP, or CISA
+ Familiarity with SD-WAN technologies and multi-cloud network integration.
+ Previous experience in a Network Operations Center (NOC) supporting 24/7 operations.- Additional certifications such as Fortinet NSE 7, CISSP, or ITIL v4 Foundation.
+ Collaboration Skills: Ability to work effectively with cross-functional teams, particularly Systems Engineers, to ensure seamless integration of automation solutions.
+ Analytical Mindset: Strong problem-solving skills with a proactive approach to analyzing operational patterns and identifying opportunities for automation, such as predictive alerting.
+ Knowledge of SIEM and Monitoring Tools: Familiarity with Security Information and Event Management (SIEM) systems (e.g., Splunk, ArcSight) and network monitoring tools (e.g., SolarWinds, Nagios) to enhance incident management and anomaly detection.
+ Communication and Training: Ability to advise and train NOC staff on adopting new automation processes, fostering a culture of efficiency and innovation.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is [$83,734 - $193,829]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
\#LI-NorthAmerica
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (*************************
**_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_*************************************** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
Customer Success Manager- East Coast
Massachusetts Job
About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Corporate Overview
In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.
The Role
Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions.
This is a post sales, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience.
Your day-to- day
Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline.
Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.
What you bring to the team
4-year college degree in a business area, technical area or equivalent
4 + years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
Proven ability to influence colleagues and customers to act in high impact situations.
Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Current knowledge of cybersecurity solutions and productivity suites.
Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
Evidence of pristine documentation, executive communications, white papers, etc.
Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
Ability to work independently, ability to adapt quickly, positive attitude
Travel: Minimal to light travel (25%+)
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here ********************************************** We can't wait to hear from you!
Senior Solutions Engineer
Remote Job
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join us as our next Senior Solutions Engineer on Twilio's ISV Communications team!
About the job
This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our ISV segment.
Twilio's Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions.
Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.
As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.
Responsibilities
In this role, you'll:
Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter able to gain audience confidence
An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
Previous software development experience or working knowledge in one or more of the following areas:
Backend (Java, C#, Node.js, Python, PHP)
Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
Experience building with REST APIs
Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
Desired:
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
Experience with sales methodologies
Experience working with ISV partners
Location
This role will be remote in the United States, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Minnesota or Vermont : $112,000 - $140,000.
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300 - $147,800.
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500 - $155,600.
This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role is eligible to earn commissions.
Applications for this role are intended to be accepted until July 11th, 2025, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Senior Director of Product Management - eCommerce & Marketplace Integrations
Remote Job
Join RealPage as the Senior Director of Product Management - eCommerce & Marketplace Integrations! Lead our high-performing team in launching a new division, driving vendor integrations, and optimizing multichannel commerce. Ideal for experienced product managers with a strong eCommerce background and a passion for innovation.
PRIMARY RESPONSIBILITIES
* Serve as the Senior Product Owner in RealPage's Resident Solutions division, owning product requirements for all vendor integrations, offer management, and fulfillment.
* Evangelize, strategize, and define the most appropriate integration paths for all categories of vendors and offers.
* Standardize and expand existing APIs to support marketplace integrations.
* Mature and grow the existing vendor, offer management, and product engine to support current and future eCommerce needs.
* Optimize product and offer fulfillment for multichannel commerce, leveraging current and future technologies appropriately.
* Act as a compliance owner to ensure regulations and standards are met working with external and internal stakeholders appropriately.
* Document requirements, features, user stories and acceptance criteria by leading discussions with solutions architects and dev leads, while working with a wider product management team both locally and internationally.
* Review customer escalations and prioritize corrective actions in partnership with the business operations team.
* Represent the product or business in daily scrums and clarify ambiguous requirements.
* Maintain requirement integrity during testing cycles by collaborating with the QA team.
* Conduct sprint demonstrations to business and product owners.
* Engage with key clients to communicate major feature releases and road mapping.
* Be vendor and client-facing to ensure seamless integration and satisfaction.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
* Extensive experience in product management, particularly in vendor integrations, B2B2C or B2C eCommerce, marketplaces, and API development.
* Proficiency in data analytics tools and techniques to drive product decisions and optimize performance.
* Proven track record of successfully integrating with multiple complex vendors and managing multiple projects.
* Strong understanding of marketplaces and multichannel commerce.
* Excellent leadership and communication skills to collaborate with various stakeholders and departments.
* Ability to drive compliance initiatives and ensure adherence to industry standards.
* Knowledge of data security best practices and privacy regulations (e.g., GDPR, CCPA) to ensure compliance and protect user data.
* Experience working closely with UX/UI teams to ensure the product meets user needs and provides a seamless experience.
* A growth mindset that pushes boundaries and experiences for the markets we serve, while maintaining an absolute focus on execution and product delivery.
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
* Experience with complex vendor marketplace integrations and a variety of B2C consumer products.
* Experience with payments is preferred, but not required.
* Background in optimizing customer engagement through concierge services and multichannel commerce.
* Agile/Scrum Master Certification.
* Proven ability to drive innovation and lead cross-functional teams.
Career Growth Opportunities
* This role is part of a high-performing intrapreneurial team undergoing accelerated growth. The visibility is high, and the pressure is intense. We need to work fast, smart, and with agility, but understand that while we operate like a startup, we are part of a larger organization that needs to align with enterprise software processes.
* You will be launching a brand-new product in 2025 that has been incubating for the last 12 months.
Technical Account Manager (italian speaker)
Remote Job
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Technical Account Manager.
About the job
This position is needed to support Personalized customers in EMEA. Twilio is growing rapidly and seeking a a Technical Account Manager (italian speaker) to be the designated technical support engineering contact for our strategic customers.
As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer's environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational vitality.
Responsibilities
In this role, you'll:
Use your technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
8+ years of relevant experience
Fluent in Italian and English
Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
Comfortable in working with customers' developers to troubleshoot use of the Twilio helper libraries.
Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need.
Desired:
WebRTC experience is a huge plus
JavaScript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C# / Java are bonus) and client-side code (React is a huge bonus) is preferable but not essential
Location
This role will be remote, and based in one of the following locations: Poland, Estonia, UK, Ireland, Spain.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
SAP Logistics Business Analyst (Remote)
Remote or Phoenix, AZ Job
Data identification and mapping for migrating legacy data to SAP Support Data Cleansing activities as required Perform migration rehearsals, cutover tasks and post go-live support. Preload and post load validation of migration results, handle fallout data and advise on data cleansing requirements.
4+ years SAP LE background with knowledge of LE-WM and Transportations processes 4+ years experience working with LE master and transactional data.
4+ years experience of data management and migration activities in an SAP environment 4+ years experience in data analysis and reconciliation and able to prove correctness and completeness of migration tasks Minimum 2 full cycle SAP implementations.
At least 4 years working on data migrations Must be a US Citizen LSMW, ABAP experience Experience with cutover planning and preparation of data migration runbooks Good consulting skills are a pre-requisite, with business facing consulting capability Knowledge of SAP tables, master data and transactional data fields, SAP data fields.
Ability to communicate (oral/written) effectively to exchange information with our client.
Strategic Account Executive, North East
Boston, MA Job
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.
**Locations: NY, MA, RI, PA**
**Overview of the Role**
PagerDuty is seeking an Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales professional who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience.
In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets. Your territory will consist of strategic Global 2000 accounts and focused on approximately 6 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).
As a customer-centric organization, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.
This isn't just a job-it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact!
**Key Responsibilities:**
**Value Selling- focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges**
+ Possess a deep understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership
+ Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends
+ Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives
**Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers**
+ Negotiate positive business outcomes with existing customers for PagerDuty
+ Managing and closing complex, multi-product sales cycles for Fortune 500 accounts
+ Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives
+ Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.
+ Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.
**Sales Execution- Ensuring that one's own and other's work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives**
+ Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy
+ Utilize historical data and market trends to provide accurate forecasts to management
+ Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment
+ Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty
+ Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC & COM Framework)
+ Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts.
**Basic Qualifications**
+ 12+ years field sales experience, preferably in software sales / SaaS sales
+ 6+ years of experience expanded into new areas of existing accounts
+ Strategic Account Management experience with Fortune 500 companies
+ Experience selling to C-level executives
+ Sold in a multi-product selling environment before
+ Travel expectations around 30%
**Preferred Qualifications**
+ Effective time management, complex deal management, account planning, and analytical skills
+ Consistent track record of exceeding sales targets
+ Self-sufficient with the ability to work independently and collaboratively
+ Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales)
The base salary range for this position is 160,000 - 185,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
**Hesitant to apply?**
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** !
**Where we work**
PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in:
**Location restrictions:**
**Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
_Candidates must reside in an eligible location, which vary by role._
**How we work**
Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
**What we offer**
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** .
**Your package may include:**
+ Competitive salary
+ Comprehensive benefits package from day one
+ Flexible work arrangements
+ Company equity*
+ ESPP (Employee Stock Purchase Program)*
+ Retirement or pension plan*
+ Generous paid vacation time
+ Paid holidays and sick leave
+ Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
+ Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
+ Paid volunteer time off: 20 hours per year
+ Company-wide hack weeks
+ Mental wellness programs
*Eligibility may vary by role, region, and tenure
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram.
**Additional Information**
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.