Patient Service Representative jobs at The Evergreens

Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy. Key Responsibilities: ·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone. ·Registration: Registers new patients, verifies insurance information, and collects co-payments. ·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience. ·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support. ·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests. ·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal. ·Process Improvement: Contributes to departmental projects aimed at improving processes and systems. Minimum Qualifications Education: High School Diploma / GED Experience: Internal: Minimum 6 months as a PER; External: Minimum of 6 months relevant healthcare experience This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Onsite 100% at Needham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required but strongly preferred. Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)* BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Patient Financial Representative is responsible for the accurate and timely verification of insurance and benefit information for patients receiving inpatient medical, inpatient psychiatric, observation, ambulatory surgery and/or outpatient procedure related services. Plays a key role in the organization's financial health by obtaining or ensuring that insurance authorizations or pre-authorizations are on file and accurate prior to the service being rendered. This position must also ensure patient demographic and insurance information is correct, resulting in accurate claims for reimbursement. Position provides excellent customer service during all interactions. Core Job Responsibilities For designated services, this position is responsible for ensuring that each patient account has accurate insurance information entered in the correct billing order and that each insurance listed has been verified as eligible for the designated date of service range. For each insurance, benefit information is obtained and documented. Verification and benefit information can be obtained via electronic or verbal method but must be completed prior to services being rendered. Position must have or develop excellent working rapport with surgeons' office staff, as well as hospital nursing staff. For pre-scheduled services, this position is responsible for verifying that authorization is on file with each of the appropriate insurance companies and that authorization is accurate based upon location, CPT code, service type, surgeon, date range and any or all other necessary elements to secure payment for services rendered. For emergent or urgent services, this position is responsible for accurately and timely requesting that each verified insurance company has been notified of patient services being rendered and also request authorization for requested services. Position must have or develop excellent working rapport with insurance company representatives, surgeons' office staff, as well as hospital nursing staff. Ensures each patient account has accurate insurance information entered in the correct billing order and that each insurance company listed has been verified as eligible for the designated date of service range. Secures and documents any and all authorization requirements in appropriate computer systems with relevant information to capture authorization timely. Enters pertinent information in all necessary systems. Retains any written documents received. Performs related duties as assigned. Education/Experience Requirements REQUIRED: High school diploma or equivalent. Minimum 3 years of pre-authorization and/or insurance verification experience. Demonstrated computer proficiency and ability to learn new applications rapidly. Strong documentation skills. Strong follow up skills, accuracy and attention to detail. Excellent customer service and interpersonal skills. Ability to work under restrictive time. PREFERRED: Associate's degree in healthcare related field. 4 years or more of hospital, medical office, coding or billing experience; or 6 years of experience in other healthcare related field. Proficient with EMR, QES, MIDAS, SIS and related computer programs. Licensure/Certification Requirements PREFERRED: Medical terminology certification. Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 95876 Department PATIENT ACCESS SVCS Shift Days Shift Hours Worked 8.00 FTE 0.19 Work Schedule HRLY NON-UNION Employee Status A7 - Occasional Union Non-Union Pay Range $19 - $25/Hourly #Evergreen

Join our team as a Temporary Medical Receptionist at Grandview Medical Center! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $17.31-$21.20 DOE with the ability to go higher for highly experienced candidates What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Medical Receptionist at Miramar Health Center in Kennewick, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.17-$22.26 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Medical Receptionist at Family Medical Center in Walla Walla, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.17-$22.26 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) preferred at level 9 Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Temporary Medical Receptionist at Grandview Medical Center! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $17.31-$21.20 DOE with the ability to go higher for highly experienced candidates What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Medical Receptionist at Unify Community Health Northeast in Spokane, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.17-$22.26 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) preferred at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Relief Medical Receptionist at Mirasol Family Health Center in Hermiston, OR. utilized as needed with no guarantee of hours . Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew " for a glimpse into our dedication to our communities, health, and families. What We Offer $18.35-$22.48/hour DOE with the ability to go higher for highly experienced candidates Additional 4% differential for your bilingual skills What You'll Do: Handle phone calls, greet patients, manage logs, and provide translation services Collect patient data and maintain records Schedule appointments, verify insurance, assist with billing, and respond to patient inquiries Maintain cash box and complete other assigned tasks Qualifications: High School Diploma or General Education Diploma (GED) One year's experience as a receptionist in a clinic is preferred Bilingual (English/Spanish) required at a level 9 Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to professionally interact with patients, Providers, and staff Ability to deliver outstanding customer service Basic knowledge of medical terminology & healthcare billing insurance is desired Basic proficiency in Microsoft Outlook, Word, and Excel Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at ...@yvfwc.org to learn more about this opportunity!

Join our team as a Medical Receptionist at Lancaster Family Health Center at Lancaster in Salem, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.35-$22.48 DOE with the ability to go higher for highly experienced candidates Benefits 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Relief Medical Receptionist at Lancaster Family Health Center at Beverly in Salem, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.35-$22.48 DOE with the ability to go higher for highly experienced candidates What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at ************** to learn more about this opportunity!

Join our team as a Medical Receptionist at Lancaster Family Health Center at Lancaster in Salem, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.35-$22.48 DOE with the ability to go higher for highly experienced candidates Benefits 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Scheduling Coordinator at West Valley Family Health in Yakima, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.47-$22.62 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed. Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed. Verifies and updates current patient demographic information including contact information, insurance, and income verification. Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes. Assesses patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed. Manages various scheduling work queues daily including: Cancellation/No Show, Recall, Rescheduling and Waitlist. Provides outgoing calls related to registries and outreach for patients. Provides backup support to other Front Office positions as needed. Qualifications: High School Diploma or General Education Diploma (GED). One year of office, administrative, patient care, call center or customer service experience. One year's experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner. Basic knowledge of medical terminology preferred. Basic knowledge of the Epic systems preferred. Basic proficiency with a variety of computer programs including Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Temporary Medical Receptionist at Grandview Medical Center! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $17.31-$21.20 DOE with the ability to go higher for highly experienced candidates What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Scheduling Coordinator at Family Medical Center in Walla Walla, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family" and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. What We Offer $19.39-$23.76/hour DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, eight paid holidays, and much more! What You'll Do: Manage scheduling phone queue, transfer calls to appropriate staff Schedule patient appointments based on guidelines and provider availability Verify and update patient demographic and insurance information Notify patients of schedule changes and adjust appointments Assess patient needs to meet with Patient Benefits Coordinator, schedule appointments as needed Handle daily scheduling work queues and provide patient outreach Offer backup support to Front Office positions as required May perform Lead duties by acting as a liaison between line staff and the direct supervisor. Responsible for maintaining the day-to-day flow of the department, including managing breaks, lunches, sick calls, and overtime. Provide insights to management regarding the skill level and performance of employees. Provide training to new employees and existing staff when needed. Perform quality audits and report findings to management. Qualifications: High School Diploma or General Education Diploma (GED) One year of office, administrative, patient care, call center or customer service experience is required. One year's experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment is preferred. Bilingual (English/Spanish) required at a level 9 Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner Basic knowledge of medical terminology is preferred Basic knowledge of the Epic systems is preferred Basic proficiency in Word and Excel Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at ************** to learn more about this opportunity!

Join our team as a Temporary Medical Receptionist at Grandview Medical Center! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $17.31-$21.20 DOE with the ability to go higher for highly experienced candidates What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) required at level 9. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Scheduling Coordinator at Lancaster Family Health Center at Lancaster in Salem, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $19.58-$23.98 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed. Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed. Verifies and updates current patient demographic information including contact information, insurance, and income verification. Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes. Assesses patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed. Manages various scheduling work queues daily including: Cancellation/No Show, Recall, Rescheduling and Waitlist. Provides outgoing calls related to registries and outreach for patients. Provides backup support to other Front Office positions as needed. Qualifications: High School Diploma or General Education Diploma (GED). One year of office, administrative, patient care, call center or customer service experience. One year's experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred. Bilingual (English/Spanish) required. Must demonstrate the ability to communicate at level 9 on the language proficiency scale Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner. Basic knowledge of medical terminology preferred. Basic knowledge of the Epic systems preferred. Basic proficiency with a variety of computer programs including Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Scheduling Coordinator at Lancaster Family Health Center at Lancaster in Salem, OR! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $19.58-$23.98 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed. Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed. Verifies and updates current patient demographic information including contact information, insurance, and income verification. Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes. Assesses patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed. Manages various scheduling work queues daily including: Cancellation/No Show, Recall, Rescheduling and Waitlist. Provides outgoing calls related to registries and outreach for patients. Provides backup support to other Front Office positions as needed. Qualifications: High School Diploma or General Education Diploma (GED). One year of office, administrative, patient care, call center or customer service experience. One year's experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred. Bilingual (English/Spanish) required. Must demonstrate the ability to communicate at level 9 on the language proficiency scale Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner. Basic knowledge of medical terminology preferred. Basic knowledge of the Epic systems preferred. Basic proficiency with a variety of computer programs including Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Join our team as a Medical Receptionist at Family Medical Center in Walla Walla, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. Visit our website at ************* to learn more about our organization. Position Highlights: $18.17-$22.26 DOE with the ability to go higher for highly experienced candidates 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Answers the phone, transfers calls and takes messages as needed for the clinic. Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients. Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer. Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments. Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed. Reviews and responds to patients' questions in person, via phone, and patient portal systems. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports. Reviews cash box receipts and reconciles cash box daily. Qualifications: High School Diploma or General Education Diploma (GED). One year's experience as a Receptionist in a clinic preferred. Bilingual (English/Spanish) preferred at level 9 Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to interact with patients, Providers and staff in a professional manner. Ability to deliver outstanding customer service. Basic knowledge of medical terminology desired. Basic knowledge of healthcare billing insurance desired. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.