Case Manager I
Columbus, OH jobs
Will these roles be fully remote? Yes, but home visits required (please confirm frequency). Typical Visit range 0-3 per week, but will vary based on member need
Are there any specific locations the candidates should be in? Greater Columbus, OH area
What is the expected schedule (include dates/time) 8/11 -11/7 Mon -Fri -8AM -5PM
What are the day to day job duties? Telephonic and/or visit with members receiving home care services;assessment of needs and authorization of appropriate services, creation /maintenance of member's care plan;monitoring of services
Top Skills Required: assessment, organization, independence, comfort working with individuals with chronic conditions.
Required Education/Certification(s): RN/LSW/LISW - must be licensed in OHIO
Required Years of Experience: Min. Of 1 year case management or managed care;1 year working with persons with chronic conditions and home care supports.
What IT equipment is required (laptop, monitor(s), docking stations, etc.)? Are monitors required or just a laptop? Laptop is required -monitors recommended
Is there potential for this to extend past 3 months? Unknown at this time
Responsible for health care management and coordination of Client Healthcare members in order to achieve optimal clinical, financial and quality of life outcomes. Works with members to create and implement an integrated collaborative plan of care.
Coordinates and monitors Client member's progress and services to ensure consistent cost effective care that complies with Client policy and all state and federal regulations and guidelines.
Provides case management services to members with chronic or complex conditions including.
Proactively identifies members that may qualify for potential case management services.
Conducts assessment of member needs by collecting in-depth information from Client information system, the member, member's family/caregiver, hospital staff, physicians and other providers. O Identifies, assesses and manages members per established criteria.
Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals to address the member needs.
Performs ongoing monitoring of the plan of care to evaluate effectiveness.
Documents care plan progress in Client information system. O Evaluates effectiveness of the care plan and modifies as appropriate to reach optimal outcomes.
Measures the effectiveness of interventions to determine case management outcomes.
Promotes integration of services for members including behavioral health and long term care to enhance the continuity of care for Client members.
Conducts face to face or home visits as required.
Maintains department productivity and quality measures.
Manages and completes assigned work plan objectives and projects in a timely manner.
Demonstrates dependability and reliability.
Maintains effective team member relations.
Adheres to all documentation guidelines.
Participates in Interdisciplinary Care Team (ICT) meetings.
Assists orientation and mentoring of new team members as appropriate. •Maintains professional relationships with provider community and internal and external customers.
Conducts self in a professional manner at all times. •Maintains cooperative and effective workplace relationships and adheres to company Code of Conduct. •Participates in appropriate case management conferences to continue to enhance skills/abilities and promote professional growth.
Complies with required workplace safety standards.
Demonstrated ability to communicate, problem solve, and work effectively with people.
Excellent organizational skill with the ability to manage multiple priorities. •Work independently and handle multiple projects simultaneously.
Knowledge of applicable state, and federal regulations. •Knowledge of ICD-9, CPT coding and HCPC. •SSI, Coordination of benefits, and Third Party Liability programs and integration. •Familiarity with NCQA standards, state/federal regulations and measurement techniques. •In depth knowledge of CCA and/or other Case Management tools. •Ability to take initiative and see tasks to completion. •Computer skills and experience with Microsoft Office Products
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers and customers.
Required Education:
Bachelor's degree in Nursing or Masters degree in Social Work, or Health Education (a combination of experience and education will be considered in lieu of degree).
Required Experience:
0-2 years of clinical experience with case management experience.
Required Licensure/Certification:
Active, unrestricted State Registered Nursing license or Licensed Clinical Social Worker LCSW or Advanced Practice Social Worker APSW in good standing. A combination of experience and education will be considered in lieu of LCSW or APSW. Must have valid driver's license with good driving record and be able to drive locally.
RN or LSW candidates will need to reside in the Columbus, Ohio area.
Prefer candidates with knowledge of Medicaid Waivers. Home visits are required. Candidate will need a laptop, wifi, cell phone, reliable transportation and a private workspace.
Remote Licensed Clinical Social Worker- NH License
Remote
Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12.5 million through a Series B financing led by Peloton Equity. Our existing investors SV Health, BPEA and SOSV also participated in the Series B. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health. Ria Health will enable patients to achieve long term success in reducing or eliminating their alcohol consumption, and live healthier and happier lives. We are seeking a Clinical Intake/Triage Nurse to join our rapidly growing team.
WORK AS A RIA HEALTH TELEMEDICINE LICENSED CLINICAL SOCIAL WORKER
Ria Health clinical personnel participate in a virtual team clinic environment, working interdependently with team members and departments. Licensed Clinical Social Workers must have demonstrated experience delivering evidence based psychotherapy, such as CBT, MI, and trauma informed care and training in addiction. Ria clinicians are professional and collegial, with the temperament and judgment to treat patients via telemedicine. Ria clinicians use the Ria platform to monitor and support members' progress to positive outcomes, and to collaborate with medical, coaching and supporting team members. All clinical staff participate in weekly rounds to review and learn from case situations and the discussion of previous experience.
This role is 100% remote with hours starting between 10-15 per week. Preference given to candidates with additional licenses in other New England States.
REQUIREMENTS
License in Clinical Social Work (LCSW or equivalent)
Three to five years of experience delivering evidence-based psychotherapy for depression, anxiety, trauma and alcohol use disorder
Experience treating individuals age 65 and older and individuals with behavioral and medical conditions
Technology-savvy and experienced with service apps such as EHR, Zoom
Team player; maintains a high level of professionalism with members and team
People oriented, relationship focused; experience with telehealth is desirable
A secure private office with a professional background and appearance including proper lighting and direct high-speed internet capabilities to conduct video medical appointments
Acknowledgment that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.
Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination.
PRINCIPLE DUTIES and ESSENTIAL RESPONSIBILITIES
Lead the psychosocial aspects of treatment for assigned patients
Deliver evidence based psychotherapy for alcohol use disorder, depression, anxiety and trauma in an older population (age 65 and over)
Treatment plan and coordinate care among the interdisciplinary team and externally with other care providers and case managers
Monitor health outcomes and use data to inform treatment and discharge plans
Revise care plans in collaboration with other medical staff and coaches
Conduct risk assessments and crisis intervention as needed
Escalate patient safety issues in accordance with company and professional standards
Manage patient appointments according to company, medical, and insurance requirements
Lead 40- and 30- minute video sessions with patients
Facilitate Psychoed, Educational, Skills based groups (may be either 30, 45 or 60 minutes depending on need/demand)
OTHER RESPONSIBILITIES
Communicate with patients through phone, app-based text messages, and HIPAA compliant email
Build relationships with Ria members to support engagement, quality experiences, and lasting outcomes
Demonstrate professionalism, attentiveness, and promptness during sessions, throughout the course of care, and by using technology interfaces with members
Enter clinical documentation and billing information into the EHR
Participation in virtual rounds and other training offered by the organization
Collaborate with Medical, Product and Coaching team on program development
Comply with HIPAA/CFR 42 Part 2 privacy standards, Ria Health policies and procedures, reimbursement and accreditation requirements, and Federal/State/Local laws & regulations
Continuous learning and change advocacy as determined by industry trends, community needs, and best practices
Plan schedule around member load to optimize continuity of care
ENJOY MANY RIA HEALTH BENEFITS
Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction
Experience professional growth within a rapidly expanding tech-healthcare company
Work remotely anywhere in the United States
Career opportunities include potential for Part-time/Full-time in the future.
Competitive compensation
Telehealth training and development
Obtain additional state licenses and credentialing through Ria Health
EQUAL EMPLOYMENT OPPORTUNITY
Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
MAKE AN IMPACT AT A CRITICAL TIME
The pandemic has caused a global crisis; there has been a tremendous increase in anxiety, trauma, and stress for millions of people, increasing the misuse of alcohol. As a result, Ria Health has experienced a 500% increase in demand from patients seeking a specialized treatment program for alcohol misuse. We seek team members motivated to provide high-quality, patient-centered, evidence-based care through telemedicine that improves the health and wellbeing of the people we support.
Ria Health Vision:
A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.
Ria Health Mission:
We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.
Ria Health Values:
Compassion - we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.
Integrity - We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.
Teamwork - working together, we will achieve great things.
Embrace Change - we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.
Always Learning - We celebrate curiosity and discovery through development and research.
Interested in Financial Services and Have Questions about Income - work from home
Fife, WA jobs
Many people contact us looking for a career change and have questions about income range. The CV Organization of Globe Life is looking to add a few more financial services representatives. Our recruiting process provides opportunities to discuss your questions with our senior managers. Your starting income would typically range from $55,000 to $80,000, depending on performance.
We are looking to expand operations in Washington and the surrounding states, and we are looking for motivated, driven, and innovative people. CV Organization is looking for candidates interested in advancing into supervising and managing roles. No management experience is needed, and we provide full training.
Experience in customer service or training will be an advantage. Our Benefit Representatives meet with members of labor unions, credit unions, associations, and parent groups. You will review the family's existing benefits, explain additional benefits, and handle the enrollment.
Auto-ApplyWorkforce Management Specialist
Tampa, FL jobs
Leading Edge Connections (LEC)
Remote | Contract
About Us Leading Edge Connections (LEC) is an industry-leading outsourced contact center solutions provider specializing in high-performance teams, world-class customer experience, and operational excellence. We are growing rapidly and expanding our Workforce Management team to support one of our flagship programs.
If you thrive in a fast-paced environment, love data, stay laser-focused under pressure, and can balance real-time decision-making with long-term planning, this role is for you.
Position: Workforce Management Specialist
What You'll Do
As a Workforce Management (WFM) Specialist at LEC, you will play a critical role in ensuring our operations run smoothly every single day. You will monitor staffing, attendance, queues, and trends to keep the team properly covered and performing at their highest level.
You are the heartbeat of daily operations.
Key Responsibilities
Monitor daily staffing, attendance, intraday performance, and schedule adherence to ensure optimal coverage.
Adjust schedules in real time based on callouts, volume spikes, or unexpected operational changes.
Communicate coverage gaps, attendance issues, and schedule impacts with Operations and Team Leads.
Track PTO, callouts, attendance patterns, and schedule changes with accuracy and integrity.
Identify volume trends and flag unusual patterns or emerging risks to Leadership.
Produce daily, weekly, and monthly reports on staffing, attendance, productivity, and forecasting.
Support long-term planning by recommending staffing adjustments for low and high seasons.
Work closely with Training, Operations, and Quality to align schedules with current business needs.
Stay responsive and clear in all communications, especially during fast-moving operational periods.
Ensure agents understand schedules, breaks, expectations, and WFM guidelines.
Follow up on attendance concerns and escalate patterns appropriately.
Help manage and track special projects, team transitions, and multi-skill movements.
Maintain organized, clean, and accurate WFM tools, trackers, and documentation.
Partner with clients when needed to confirm volume expectations or schedule adjustments.
Support Operations by analyzing adherence, productivity trends, and staffing gaps.
Help develop and refine schedule templates, staffing models, and rotation plans.
Maintain professionalism and confidentiality when handling sensitive attendance or performance data.
Must be reliable and able to support weekdays, weekends, and peak seasons when WFM coverage is needed most.
What We're Looking For
1-3+ years of Workforce Management or Contact Center experience preferred
Strong understanding of staffing models, intraday management, and KPI trends
Exceptional communication and organizational skills
High accuracy and attention to detail
Ability to manage fast-moving situations and make decisions quickly
Proficiency in spreadsheets, WFM tools, and reporting
A calm, professional presence under pressure
Someone who thrives in a high-performance culture
Why Join LEC?
Fast-growing company with strong internal advancement opportunities
Work with a high-performance team and supportive leadership
100% remote work
Competitive compensation
Opportunity to directly impact client performance and team success
Culture that values accountability, excellence, and continuous improvement
Hardware/Software Requirements:
Your own computer (you have the freedom to create your own home office)
Processor: Intel Core™ i5 5200 Series or greater: all computers must be at least 4-cores with those being performance cores
ex: if you have a 10 core computer with only 2 efficiency cores, then you do not have a 4-core processor.)
Please double check your computer setting to ensure you have 4-cores
Memory: 8GB on Windows 10 or higher / 10 64 bits
Screen Resolution: 1280x768 or higher
dual monitors required
(this will ensure you can work efficiently on client systems)
Reliable High Speed Internet with an ethernet connection.
USB headset (noise canceling)
NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
Details:
Pay Rate: $18.00-$20.00 per hour - biweekly pay
1099 Contract
Remote- Work from Home
Auto-ApplyJr Change Management Specialist (REMOTE)
Indianapolis, IN jobs
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
We are seeking a Jr Change Management Specialist.
100% remote
Consultant should be willing to work CET time zone (European hours)
English speaking is a must
Spanish speaking is an added bonus.
Qualifications
We are seeking a Jr Change Management Specialist.
100% remote
Consultant should be willing to work CET time zone (European hours)
English speaking is a must
Spanish speaking is an added bonus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Jr Change Management Specialist (REMOTE)
Indianapolis, IN jobs
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
We are seeking a Jr Change Management Specialist.
100% remote
Consultant should be willing to work CET time zone (European hours)
English speaking is a must
Spanish speaking is an added bonus.
Qualifications
We are seeking a Jr Change Management Specialist.
100% remote
Consultant should be willing to work CET time zone (European hours)
English speaking is a must
Spanish speaking is an added bonus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Remote Case Manager
Pittsburgh, PA jobs
12960-1, Remote Case Manager, 6+ Months , Contract, Pittsburgh, PA Sigma Systems Inc is looking to hire a Remote Case Manager to work for our client in Pittsburgh , PA. Due to the governmental nature of these positions, only US citizens are eligible to apply.
Remote work - must be located in PA; prefer local to Pittsburgh but not required
Job Description:
The Pediatric Shift Care Case Manager plays a crucial role in supporting pediatric members and their families who are receiving in-home nursing and aide care (Shift Care services). They act as a central point of contact within Highmark Wholecare, handling case management, needs assessment, resource coordination, and benefit-related inquiries.
Responsibilities and Duties:
Function as a primary clinician for members with complex health needs with the depth of engagement ranging from basic coaching to intensive case management. Across the continuum of services the goal is always to help develop and support the member's ability to self-manage and navigate the health care system and to provide members with resources and tools to assist in health-related decision making.
Conduct telephonic clinical assessments that address the health and wellness needs of the Organization's members using a broad set of clinical and motivational interviewing skills with the goal of effecting members' self-management and positive behavior changes.
Develop case or condition-specific plans of care using the clinical information system to establish short and long-term goals.
Establish a plan for regular telephonic contact with each member to review progress and assess the potential for additional needs.
Communicate with the member's treating provider or providers in more complex clinical situations requiring case management intervention. Also serves as a subject matter expert to clinicians from other HMS teams to provide education, consultation, and training when indicated.
Identify on-line, telephonic and community-based resources that can assist the member to achieve and maintain their personal health goals and assists the member to access those services.
Proactively incorporate lifestyle improvement and prevention opportunities into member interactions and coaching.
Ensure that all activities are documented and conducted in compliance with applicable business process requirements, regulatory requirements and accreditation standards.
Other duties as assigned or requested, such as coordination of Blue Distinction Centers for Transplant Excellence for their services to ensure that members access these facilities whenever applicable. Senior Specialized Case Managers also work closely with Benefits Analysts to coordinate interpretation of benefit language and to ensure that all related services such as appeals/denials, provider inquiries, and claims processing are completed thoroughly and accurately.
Requirements:
Must have: 5+ years of relevant experience
Must be a current licensed RN in the state of PA
Disease Management knowledge or experience.
Certified Case Manager preferred
Prior experience working in case management and managed care
Knowledge of assessments and care plans
Experience with community resources
Some knowledge of preventive health services
1-800-line experience preferred
Experience working with the Medicaid population
Must have great work ethic
Able to work independently
Telephonic outreach to members
Excellent verbal and written communication skills
Social Worker- PRN- $26-$29 an hour
Columbus, OH jobs
ESSENTIAL FUNCTIONS:
Conduct social history assessment of the patient through observation and patient/family interview, obtaining information on the patient's needs, skills, interests and limitations for the development and implementation of the treatment plan.
Coordinate and plan programs and activities to meet patient's social and emotional needs.
Promote recovery, symptom reduction and the achievement of the highest level of social functioning.
Provides crisis management and family sessions to assist the family in understanding the implications and complexities of a life situation and its impact on lifestyle.
Assist in the development of effective treatment plans that apply therapeutic principles appropriately while ensuring safety at all times for the patient.
Participate in multidisciplinary treatment team meeting to discuss patient assessment, treatment plan and ongoing discharge plan.
Communicate or aid family members in understanding and supporting the patient.
Manage a caseload and assume responsibility for patient chart documentation.
Facilitate education, process groups, support groups and referrals as requested.
Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
Perform other functions and tasks as assigned.
EDUCATION:
Master's degree in Social Work, Psychology, Counseling or Human Services field required.
EXPERIENCE:
One (1) or more years' of experience working with behavioral health patient population.
LICENSES/CERTIFICATIONS:
Current Ohio Licensed Professional Counselor (
LPC
), Licensed Marriage and Family Therapist (LMFT) and Licensed Social Worker (LSW). Current CPR and CPI certifications are required but will be provided upon hire.
Market Sector Leader - Public Works - AZ (Mesa, Glendale, Phoenix or Tempe)
Tempe, AZ jobs
**Short Description** Bowman has an opportunity for a Market Sector Leader to join our team in AZ (Mesa, Glendale, Phoenix or Tempe). At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.
**Purpose**
Partner with company leadership to capitalize on existing client opportunities, develop plans for future client opportunities, and establish and drive priorities and financial plan goals for a specific market sector within a region or business unit.
**Responsibilities**
**Leadership and Direction**
+ Position may include direct supervisory responsibility of staff to include hiring decisions, direction and delegation of workassignments, performance and evaluation, training and development, employee relations and disciplinary issues, compensation, and termination decisions.
+ Hire and develop staff including future leaders of the firm.
+ Provide oversight and direction of department or business unit including strategy, budgeting, staff, and deliverables.
**At the Operational and Company** **L** **evel**
+ Provide executive level leadership for a business market sector and strategic direction of the Company.
+ Work closely with Business Development staff and Company leadership to identify, formulate and execute strategic initiatives for growth as well as nurture client relationships, develop new business, and secure new clients.
**Do the Work**
+ Lead multi-disciplinary teams by providing project oversight and technical guidance for a specific market sector.
+ Establish annual business goals, strategies and tactics.
+ Provide thought leadership within the Company as well as with clients in a specific market sector.
+ Promote regional efficiency and highest-level productivity to achieve maximum quality and profitability.
+ Attend relevant professional society events throughout region to network with teaming partners and clients / prospective clients.
+ Organize and attend frequent client / prospective client meetings to maintain and develop relationships and market share while assuring client satisfaction.
+ Coordinate and lead debriefing meetings internally.
+ Understand the client's challenges and strategize on how the Company can provide value and services. Track and organize opportunities to be pursued in the region.
+ Manage and maintain contractual agreements and perform QA/QC on all major market sector proposals prior to submission.
+ Provide strategic direction to sector staff.
+ Provide high level client service.
+ Ensure financial viability and achieve annual profit and growth objectives.
**Success Metrics and Competencies**
+ Ability to work both independently and within a team environment.
+ Ability to effectively communicate with all levels of the organization and external partners.
+ High degree of discretion and ability to manage highly confidential information.
+ Highly motivated and problem-solving attitude.
+ Strong sense of urgency in responding to constituents.
+ Effective verbal and written communication skills.
+ Strong work ethic and commitment to quality.
+ Self-reliance and ability to operate independently with limited direction.
+ Strong marketing/business development skills and mindset.
+ Commitment to promoting the reputation of the company through quality of work.
+ Aspirations to grow professionally and advance within the company.
+ Commitment to driving profitability and growth.
+ Effective working relationship with internal leaders and peers, as well as external clients.
+ Commitment to becoming a "citizen" of the broader organization, breaking down barriers and silos.
+ Commitment to working in partnership with others inside and outside the organization.
+ Ability to effectively manage multiple time-sensitive tasks.
+ Focus on improving return on investment.
+ Basic understandingof financial reports and metrics.
+ Data analysis and interpretation skills.
**Qualifications**
+ Bachelor's or master's degree in civil engineering, Landscape Architecture, Surveying, or related field.
+ Fifteen or more (15+) years'experience in the AEC industry with progressive responsibility.
+ Professional licensure in the state where business is being performed preferred (PE, RLA, or PLS).
+ Demonstrated track record of creating new business opportunities.
+ Demonstrated history of leading and motivating high-performance site design teams.
**About Bowman**
Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.
A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.
**Our comprehensive benefits package includes:**
+ Medical, dental, vision, life, and disability insurance
+ 401(k) retirement savings plan with company match
+ Paid time off, sick leave, and paid holidays
+ Tuition reimbursement and professional development support
+ Discretionary bonuses and other performance-based incentives
+ Employee Assistance Program (EAP), wellness initiatives, and employee discounts
Eligibility for certain benefits may vary based on position, location, and employment status.
**Physical Demands and Working Environment**
+ May be eligible for hybrid or remote work arrangements.
+ Primarily indoor professional office environment which may includebright/dim light, noise, fumes, odors, and traffic.
+ Mobility around an office environment.
+ Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
+ May require some out-of-the-area and overnight travel according to the needs of the business.
+ Occasional lifting or carrying up to 20 pounds.
+ Occasional pushing or pulling up to 20 pounds.
+ Occasional reaching outward or above shoulder.
\#LI-JJ1
** Disclaimer**
Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.
Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (*************************************************************** . If you'd like more information on your EEO rights under the law, please click here (************************************************* .
Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace.
If you have any questions about the application process, please email ********************* .
Bowman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please go here: *************************************************************** If you'd like more information on your EEO rights under the law, please go here: *************************************************
Easy ApplyOvernight 988 Mental Health Counselor (Remote Opportunity)
Sioux Falls, SD jobs
Job DescriptionDescription:
This is an ideal position for individuals who are interested in helping others and making a contribution to their community. Mental Health Counselors provide evidence-informed crisis intervention, brief supportive counseling, suicide prevention, information & referral and follow-up services to individuals who contact the Helpline Center through 988 in emotional distress, with substance use issues or with suicidal ideation. Counselors interact with clients by telephone, SMS text messaging, and/or web chat. The position provides an opportunity to practice a wide range of clinical skills, and knowledge of the expanding field of behavioral health.
Schedule: 10:00 pm - 8:00 am Wednesday- Saturday
*This role is eligible to be remote. Applicants must be located in South Dakota or a surrounding state.
Requirements:
- Master's Degree in counseling, social work, psychology, or related field required or ability to obtain Master's degree within four weeks of hire date.
- Additional experience working in mental health counseling or mental health crisis strongly preferred.
- Applicants must be comfortable working independently and as part of a team in a collegial group environment.
- Strong oral and written language skills.
- Working knowledge of computers and software programs, proficient keyboarding skills.
- Offers of employment contingent upon acceptable background check.
Overnight 988 Mental Health Counselor (Remote Opportunity)
Sioux Falls, SD jobs
This is an ideal position for individuals who are interested in helping others and making a contribution to their community. Mental Health Counselors provide evidence-informed crisis intervention, brief supportive counseling, suicide prevention, information & referral and follow-up services to individuals who contact the Helpline Center through 988 in emotional distress, with substance use issues or with suicidal ideation. Counselors interact with clients by telephone, SMS text messaging, and/or web chat. The position provides an opportunity to practice a wide range of clinical skills, and knowledge of the expanding field of behavioral health.
Schedule: 10:00 pm - 8:00 am Wednesday- Saturday
*This role is eligible to be remote. Applicants must be located in South Dakota or a surrounding state.
Requirements
- Master's Degree in counseling, social work, psychology, or related field required or ability to obtain Master's degree within four weeks of hire date.
- Additional experience working in mental health counseling or mental health crisis strongly preferred.
- Applicants must be comfortable working independently and as part of a team in a collegial group environment.
- Strong oral and written language skills.
- Working knowledge of computers and software programs, proficient keyboarding skills.
- Offers of employment contingent upon acceptable background check.
Salary Description $23-26/hour-pay differential for overnight hours
Licensed Clinical Social Worker (LICSW, LCSW-C, LCSW) - Texas
Remote
Looking to grow your private therapy practice or to take on some clients on a remote and flexible basis?
Are you a
fully licensed
mental health clinician with at least 1 year of experience who has been practicing independently and without supervision in New Jersey, Maryland, Washington DC, Virginia, New York, Texas, Florida, Ohio, Oklahoma, Kentucky, Illinois, California, Indiana, or Iowa?
Join UpLift, a free clinical network that matches you with clients in need. Fill your book with in-network referrals while we take care of the admin--scheduling, payment, claims and more.
How it Works
Match with the right clients for you: Join UpLift for free to find clients looking for your exact expertise.
Go in-network with expert support: We handle credentialing, enrollment, and claims processing so you don't have to. All for free.
Keep your current clients: You keep your current clients at their current rates. UpLift handles new ones for you.
Appointments on your schedule, in person or virtual: UpLift works within your schedule. Only add clients when you want them.
The Benefits
Additional Income: Choose the amount of clients you want to take on, and earn extra income each month.
Guaranteed payment: We pay you twice a month, regardless of whether your claims are accepted by insurance companies.
Flexible Hours: Add new clients whenever and wherever works best for you.
No Overhead: We handle all the frustrating admin so you don't have to.
Easy-to-Use: Seamlessly manage your new clients from UpLift.
Community: We get that it can be hard to connect with other therapists. By joining UpLift, you join a community of like-minded therapists. We offer programming and other resources to make you feel part of something bigger.
HIPAA-Compliant: Our platform meets stringent security requirements to ensure patient information is protected and secure.
Requirements
To participate in the UpLift clinical network, all providers are required to possess one of the following credentials:
Psychologist (PhD, PsyD)
Licensed Social Worker (LCSW, LCSW-C, LISW)
Licensed Marriage and Family Therapists (LMFT, LCMFT)
Licensed Counselors (LPC, LMHC, LCPC)
Additionally, you must have:
An individual NPI number
Reliable internet connection (for any remote sessions)
Job Type: Contract
Benefits
Flexible Schedule
Additional Compensation
Bonuses
Other forms
Work Location:
Remote
Work Remotely
Yes
Industry
Hospital & Health Care
Pay: $75,000.00 - $125,000.00 per year
Work Location:
NY, NJ, DC, MD, VA, FL, TX, KY, IN, IL, CA, IA, or OH
Work Remotely
Yes
Job Types: Full-time, Part-time, Contract
Pay: $75,000.00 - $125,000.00 per year
Benefits:
Flexible schedule
Referral program
Auto-ApplyData Management Practitioner - Hybrid Position (REF1854Q)
Washington jobs
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Hybrid work environment (combination of virtual and in-office support).
Relevant Experience:
Working knowledge of transactional or dimensional data store design
Working knowledge of ETL processes (desirable but not required)
Expert knowledge in physical, conceptual, and logical data modeling (using tools such as Erwin)
Strong understanding of the IT systems development life cycle and hands-on experience in software development
At least 1 item from the Desired Skills list not covered by another team member
5+ years of relevant experience
Qualifications
Desired Skills and Relevant Experience:
Experience in supporting an enterprise data management or data governance program, including:
Establishment of processes, policies, and organizations
Prioritization of objectives based on cost versus benefit
Development and execution of stakeholder engagement strategy and communications
Experience in designing Big Data environments utilizing distributed processing, graph databases, and AI.
Experience in the creation of IT data exchanges adhering to National Information Exchange Model (NIEM)-based data structures and architectures, including creation of NIEM Domains
Experience in implementing formal data quality improvement programs (data profiling, monitoring, reporting)
Experience in implementing automated testing
Experience in implementing DevOps or DevSecOps
Required Education:
Bachelor's Degree in Engineering, Computer Science, Mathematics, Physics, or related field
Clearance Requirements:
U.S. Citizenship is required
Starting Salary Range:
$100,000k per year - $120,000k per year (depending on experience)
Citizant offers a competitive benefits package, including:
Medical, Dental, and Vision Insurance
401(k)
Generous PTO
Company-paid life and disability insurance
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Data Management Practitioner - Hybrid Position (REF1854Q)
Washington, DC jobs
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Hybrid work environment (combination of virtual and in-office support).
Relevant Experience:
Working knowledge of transactional or dimensional data store design
Working knowledge of ETL processes (desirable but not required)
Expert knowledge in physical, conceptual, and logical data modeling (using tools such as Erwin)
Strong understanding of the IT systems development life cycle and hands-on experience in software development
At least 1 item from the Desired Skills list not covered by another team member
5+ years of relevant experience
Qualifications
Desired Skills and Relevant Experience:
Experience in supporting an enterprise data management or data governance program, including:
Establishment of processes, policies, and organizations
Prioritization of objectives based on cost versus benefit
Development and execution of stakeholder engagement strategy and communications
Experience in designing Big Data environments utilizing distributed processing, graph databases, and AI.
Experience in the creation of IT data exchanges adhering to National Information Exchange Model (NIEM)-based data structures and architectures, including creation of NIEM Domains
Experience in implementing formal data quality improvement programs (data profiling, monitoring, reporting)
Experience in implementing automated testing
Experience in implementing DevOps or DevSecOps
Required Education:
Bachelor's Degree in Engineering, Computer Science, Mathematics, Physics, or related field
Clearance Requirements:
U.S. Citizenship is required
Starting Salary Range:
$100,000k per year - $120,000k per year (depending on experience)
Citizant offers a competitive benefits package, including:
Medical, Dental, and Vision Insurance
401(k)
Generous PTO
Company-paid life and disability insurance
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Behavioral Health Therapist (LCPC, LMFT, or LCSW) - Ohio
Remote
Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We're designing tools and systems that bring care directly to those who need it most-removing barriers and reimagining what's possible in Medicaid healthcare delivery.
Our Values
At Waymark, our values are the foundation of how we work, grow, and support one another:
Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
Experiment to Improve: We use data to inform decisions and continuously assess our performance.
Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.
If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.
About this Role
As a behavioral health therapist, you will be a core member of a multidisciplinary care team that seeks to redefine care delivery to patients receiving Medicaid. You will provide remote mental health counseling to patients who experience a range of behavioral health conditions. You are expected be competent at triaging patients to an appropriate level of care and deploying evidence-based behavioral health treatment modalities (e.g., cognitive behavioral therapy [CBT], problem solving treatment [PST], solution-focused behavioral therapy [SFBT], acceptance and commitment therapy [ACT]) via a single session approach and intermediate-duration treatment relationship (i.e. three to four months).
In addition to providing direct patient care, you will participate in outreach to individuals at high risk of behavioral health care needs, coordinate with Waymark's interdisciplinary care team (community health workers, pharmacists, care coordinators), assist patients' primary care teams and build relationships with community behavioral health resources.
Key Responsibilities & Duties
Deliver psychosocial treatments and behavioral interventions for disorders common in the Medicaid population and amenable to remote behavioral health treatment (e.g., treatment for depressive and anxiety disorders, trauma, insomnia, chronic pain, substance use disorder etc.) via evidence-based time-limited therapeutic relationships
Provide direct telephonic and SMS-based outreach to individuals on Medicaid who are likely to benefit from behavioral health support (e.g., following recent behavioral health admission)
Help CHWs, pharmacists and care coordinators apply simple behavioral health tools (e.g., motivational interviewing) to support patients' behavioral changes
Triage behavioral health needs as they arise (e.g., reports of suicidal ideation)
Collaborate with community partners and stakeholders (e.g., primary care providers, psychiatrists) to help patients receive comprehensive care
Required Qualifications
Deep commitment to improving healthcare for underserved populations.
2+ years post-Master's-degree experience delivering evidence-based psychosocial treatments to patients with behavioral health needs.
Alignment with Waymark's core mission and values
Licensed Mental Health Counselor (LMHC) or Licensed Professional Counselor (LPC) or Licensed Clinical Professional Counselor (LCPC) or Licensed Marriage and Family Therapist (LMFT) or Licensed Independent Social Worker (LISW)
Demonstrated ability to collaborate and communicate in writing, in-person and virtually in a multidisciplinary team setting.
Preferred Qualifications
Experience supporting underserved populations with a spectrum of behavioral health needs.
Experience in community mental health, hospital/medical social work, inpatient behavioral health, or case management
Experience and familiarity with behavioral health services in the Greater Cleveland/Canton/Akron area
Experience delivering single session interventions (also known as single session therapy, single session thinking or single session consultations)
3+ years experience delivering CBT, DBT, PST, SFBT, or ACT
Familiarity with the Collaborative Care Model of care
Salary Range
$71,000 - $82,900
In addition to salary, we offer a comprehensive benefits package. Here's what you can expect:
Stock Options: Opportunity to invest in the company's growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.
Offer of employment is contingent upon successful completion of a background check.
Don't check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging - so if you're excited about this role but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
Auto-ApplySocial Worker Care Mgmt - IP Rehab (Days) Fort Hamilton Hospital
Cincinnati, OH jobs
Social Worker / Care Management Professionals who have the desire to lead change and the development of a hospital based Inpatient Rehabilitation Unit will have the opportunity to do so in this new program opening at Fort Hamilton Hospital, Hamilton Ohio.
Come join the hospital with a small town close knit community and family feel that has the resources and backing of the Kettering Health Network, encompassing 9 hospitals and 150 plus outpatient facilities.
With exceptional growth comes exceptional opportunities to advance your career with experience in a highly specialized unit that necessitates an interdisciplinary approach when rehabilitating patients.
Your Mission:
Reporting to the Rehab Program Director, your core responsibilities are as follows:
Assist the care team by providing leadership in supporting and facilitating coordinated care delivery to patients
Proactively identify and eliminate barriers to discharge, collaborate with the care team to ensure planning for appropriate post-acute care plan and back-up plan
Skills, Knowledge, Education & Experience You Offer:
Master's Degree in Social Work with LISW level licensure required.
Licensed Social Worker in the State of Ohio required.
Excellent communication skills
Exhibits a positive attitude
Must be flexible, open minded and adaptable to change
Ability to work well under pressure and maintain professional demeanor under potentially adverse conditions
Knowledge of federal and state programs that provide medical care and financial support to individuals
Knowledge of community resources
Ability to work with diverse patient and staff populations
Clinical experience in healthcare setting and/or community agencies
Awareness of developmental needs over the age span of infant to elder required
Ability to work independently and collaboratively with multidisciplinary teams to achieve optimal outcomes
Promotes individual professional growth and development
Meets mandatory/continuing education
Supports department-based goals which contribute to the success of the organization
Problem-solve through the analysis of information
Network with community agencies
Proficient with Microsoft Office programs and ability to document appropriately within MIDAS and EPIC systems
About the Opportunity:
Above average compensation for the Cincinnati area.
401k pre-tax savings account with employer match
Medical, vision, dental, mental health care and prescription drug subsidy
80% company paid health coverage for employees and dependents (full-time employees)
Learning Hospital with college tuition reimbursement
Community involvement & humanitarian opportunities
About Kettering Health Network:
Truven Health Analytics TOP 15 Healthcare Systems in the U.S.
Fortune Best Places to work in Healthcare in the U.S.
Experience the rewards, job satisfaction and prestige of working with the “best of the best!”
Apply Today!
Family Support Specialist
Ohio jobs
Social Services/Family Support Specialist
District:
ESC of Eastern Ohio
Case Manager I
Akron, OH jobs
Temp must have RN, LSW or LISW licensure
Temp personnel require personal laptop with internet access, cell phone, and private workspace.
Work is remote, however, home visits to members are required.
Should be in Akron area, OH
Responsible for health care management and coordination of Client Healthcare members in order to achieve optimal clinical, financial and quality of life outcomes.
Works with members to create and implement an integrated collaborative plan of care. Coordinates and monitors Client member's progress and services to ensure consistent cost effective care that complies with Client policy and all state and federal regulations and guidelines.
Provides case management services to members with chronic or complex conditions including:
Proactively identifies members that may qualify for potential case management services.
Conducts assessment of member needs by collecting in-depth information from Client information system, the member, member's family/caregiver, hospital staff, physicians and other providers. O Identifies, assesses and manages members per established criteria.
Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals to address the member needs.
Performs ongoing monitoring of the plan of care to evaluate effectiveness.
Documents care plan progress in Client information system. O Evaluates effectiveness of the care plan and modifies as appropriate to reach optimal outcomes.
Measures the effectiveness of interventions to determine case management outcomes.
Promotes integration of services for members including behavioral health and long term care to enhance the continuity of care for Client members.
Conducts face to face or home visits as required.
Maintains department productivity and quality measures.
Manages and completes assigned work plan objectives and projects in a timely manner.
Demonstrates dependability and reliability.
Maintains effective team member relations. •Adheres to all documentation guidelines. •Attends regular staff meetings.
Participates in Interdisciplinary Care Team (ICT) meetings.
Assists orientation and mentoring of new team members as appropriate.
Maintains professional relationships with provider community and internal and external customers.
Conducts self in a professional manner at all times.
Maintains cooperative and effective workplace relationships and adheres to company Code of Conduct. •Participates in appropriate case management conferences to continue to enhance skills/abilities and promote professional growth.
Complies with required workplace safety standards.
Demonstrated ability to communicate, problem solve, and work effectively with people. •Excellent organizational skill with the ability to manage multiple priorities. •Work independently and handle multiple projects simultaneously. •Strong analytical skills.
Knowledge of applicable state, and federal regulations. •Knowledge of ICD-9, CPT coding and HCPC. •SSI, Coordination of benefits, and Third Party Liability programs and integration.
Familiarity with NCQA standards, state/federal regulations and measurement techniques. •In depth knowledge of CCA and/or other Case Management tools.
Ability to take initiative and see tasks to completion. •Computer skills and experience with Microsoft Office Products. •Excellent verbal and written communication skills. •Ability to abide by Client policies.
Able to maintain regular attendance based upon agreed schedule. •Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA). •Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers and customers. Required Education: Bachelor's degree in Nursing or Masters degree in Social Work, or Health Education (a combination of experience and education will be considered in lieu of degree).
Required Experience:
0-2 years of clinical experience with case management experience.
Required Licensure/Certification:
Active, unrestricted State Registered Nursing license or Licensed Clinical Social Worker LCSW or Advanced Practice Social Worker APSW in good standing.
A combination of experience and education will be considered in lieu of LCSW or APSW. Must have valid driver's license with good driving record and be able to drive locally.
V105 - Legal Case Status Coordinator
Remote
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
Step into a role where your communication skills and calm demeanor make a real difference every day. As a Legal Case Status Coordinator with Job Duck, you'll be the steady point of contact for clients, helping them feel supported and informed while attorneys focus on their cases. You'll coordinate court dates, manage case statuses, and ensure attorneys have the right documents and instructions before heading to court. This position is perfect for someone who enjoys solving problems independently, thrives in fast-paced environments, and brings empathy and professionalism to every interaction. If you're resourceful, tech-savvy, and comfortable working with clients in distress, you'll find this role both rewarding and impactful.
• Monthly Salary Range: 1,150 to 1,220 USD
Responsibilities include, but are not limited to:
Respond to inquiries with professionalism and care
Organize and confirm court dates for attorneys
Act as a buffer between clients and attorneys, managing expectations and flow of information
Serve as the primary contact for clients, offering clear and compassionate communication
Check case statuses with courts and filing services
Share instructions and necessary documents for court appearances
Manage daily call volume as needed
Requirements:
1-2 years of experience in customer support inside a law firm
Excellent communication skills in both English and Spanish
Strong customer service or client-facing background required
Familiarity with assisting clients with legal cases is preferred
Ability to work independently and manage tasks without constant supervision
Solid writing and organizational abilities
Key Skills
Clear and confident communication
Strong customer service instincts are a must
Ability to follow detailed instructions is a must
Proactivity is a must
Independent thinking and problem-solving
Calm and composed under pressure
Professional presence and reliability
Common sense and attention to detail
Tech-savvy
Patient and empathetic
Self-directed and resourceful
Software: CRM familiarity is a plus, OpenPhone, Slack, Google Suite, Dropbox
Expected call volume: Some calls involved
Working Schedule: Monday to Friday
Location: Remote || PST (Pacific Standard Time)
Work Shift:
8:00 AM - 5:00 PM [PST][PDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Auto-ApplyV104- Intake Case Coordinator
Remote
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
:
Join Job Duck as an Intake Case Coordinator and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.
• Salary Range: from $1,150 USD to $1,220 USD
Responsibilities include, but are not limited to:
Communicate with multiple providers and consolidate inquiries for efficiency
Maintain professionalism and empathy in all client and provider interactions
Participate in daily, weekly, and monthly team meetings
Negotiate with providers on behalf of clients after training period
Coordinate timely follow-ups with stakeholders
Accurately document all findings and interactions in the CRM system
Confirm insurance coverage applicability for clients
Contact providers on behalf of clients to request and review outstanding invoices and verify balances
Requirements:
Additional Job Description:
• Location: Virginia (Remote support for U.S.-based office)
• Time Zone: Eastern Standard Time (EST)
• Office Hours: Monday to Friday 8:30 AM - 5:30 PM EST
• Software/Tools:
• CRM: Neos
• VoIP: Intermedia
• Internal Communication: Neos, Zoom
• Email: Neos
• Calendar: Neos
Required Skills:
• Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
• Advanced/native-level English skills (both written and spoken)
• Strong attention to detail and organizational skills
• Excellent verbal and written communication
• Emotional maturity and ability to handle sensitive information
• Empathetic and professional demeanor
• Ability to work independently and as part of a team
• Comfortable with CRM systems and VoIP tools
EQUIPMENT REQUIREMENTS:
• Intel i5 or better CPU (i5/i7/i9) or AMD Ryzen 5 series
• 8GB RAM (16GB recommended)
• Windows 11
• Internet speed of 15 Mbps upload and download
• Headset with microphone (laptop webcam microphones are not acceptable)
• Apple's mac OS is not supported
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Auto-Apply