Managing Supervisor jobs at Eversource Energy

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change This position is responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer Service Representatives in providing world class service. Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting. This professional position is responsible for the complete development of Eversource Customer Service Representatives through coaching and evaluative performance feedback, which maximizes customer satisfaction through sound business decision-making. Essential Functions Leads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while creating an environment that fosters teamwork and accountability. Engages in input that drives our Company towards our vision, leading others to do the same. Directly accountable for ensuring exceptionally high individual CSR and center performance. This is achieved by being a visible presence on the contact center floor (at least 50% of the work week) engaging, evaluating, providing feedback and assisting Customer Service Representatives. Provides weekly feedback to all direct reports through quality and performance coaching sessions and side by side CSR observations. Handles escalated calls from customers, often involving complex and challenging situations, and resolves them to the customer's satisfaction, while adhering to all company and regulatory policies and procedures. Works collaboratively with the Customer Resolutions Supervisor to analyze escalation trends, perform root cause analyses, and evaluate customer feedback to improve Customer Satisfaction and First Contact Resolution. Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all company key performance indicator goals are met or exceeded. Interprets and analyzes Post Transaction, First Contact Resolution, and Voice of the Customer survey results to identify performance trends and areas of opportunity and makes recommendations for policy and procedural changes to drive continuous improvement and increase customer satisfaction. Works collaboratively with the Workforce Management team to ensure appropriate staffing needs and coverage and manage average handle time, after call work, and schedule adherence. Communicates Company strategy and goals in a positive and timely manner to all employees, and professionally communicates employees' concerns, questions, and ideas to management. Ensures compliance with regulations and Company policies, and constantly looks for ways to improve business practices and policies to enhance customer satisfaction and loyalty. Selects, trains, and develops new employees in the Contact Center using Eversource's cutting edge recruiting and hiring process. Participates on and leads various project teams, as necessary. Participates in the on-call supervisor rotation, and participates in emergency/storm restoration events, as necessary. Completes mid-year and year-end performance reviews, as required, for direct reports. Interprets and ensures compliance with union contracts, as needed. Exercises sound judgment and discretion in confidential matters. Ability to work various schedules in a 24x7 contact center environment, as business needs dictate. Schedules will be rotational and will require flexibility regarding availability to work second shift and weekends, as required. Ability and desire to work extra hours as necessary, in order to ensure exceptional individual, contact center and business performance. Works with complicated/complex billing and system reports. Responds to all email, correspondence, subpoenas and social media/executive inquiries. Qualifications Technical Knowledge/Skill: Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools. Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics. Requires Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook. Requires advanced analytical, verbal, written, interpersonal, and negotiating skills. Education: Requires a bachelor's degree in Business, related discipline, or equivalent experience. Experience : Five (5) plus years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities. Previous supervisor or leadership experience strongly preferred. The ability to speak multiple languages is a plus. #LI-JB1 #custajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $100,200.00-$111,330.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor

The Supervisor of Enterprise System Services is a key leadership role within the Infrastructure Services Department, responsible for overseeing the design, implementation and management of enterprise-level systems across Windows Server, Red Hat Enterprise Linux (RHEL), Microsoft 365 and Azure Cloud Environments. This position requires a balance of deep technical expertise, a proven track record of success in mapping out and delivering on numerous strategic initiatives, overseeing highly performant teams, as well as driving operational excellence and continuous innovation across the organization's technology platforms. What we offer you: Hybrid work environment (2 days/week onsite) Relocation Competitive compensation with a base salary + performance bonus Robust benefits package, including: Enhanced 401(k) and financial planning support Tuition reimbursement and professional development Wellness programs, including an onsite gym Free coffee at our onsite café Flexible work hours Employee Business Networks A stable, mission-driven workplace where your impact truly matters How you will make an Impact Monitor and manage team workload, balancing immediate operational needs with long-term project goals. Projects are to be managed from concept to completion, ensuring delivery on time, within scope and on budget. Define, track and report on Key Performance Indicators (KPIs) for service delivery, system performance operational efficiency. Ensure high availability, performance and scalability across hybrid environments spanning on-premises and cloud infrastructure, addressing issues and implementing improvements as needed, covering Windows Server, Red Hat Enterprise Linux, Microsoft 365 and Azure Cloud platforms. Drive automation initiatives to streamline operations, reduce manual effort, and enhance system reliability. Identity emerging technologies and develop strategies to modernize and future-proof the Enterprise Infrastructure, fostering growth in areas of technical proficiency, problem-solving and leadership skills. Partner with IT leadership to align infrastructure capabilities with organizational goals and digital strategy. Demonstrate sound critical thinking by analyzing and resolving moderate to high infrastructure-related incidents, providing root cause analysis (RCA) and documented resolution steps. Champion process improvements that enhance system reliability, performance and sustainability, enhancing/creating documentation as appropriate. What we are looking for Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience. 8+ years of progressively responsible experience in Enterprise Infrastructure technologies, including at least 3 years in a leadership or managerial capacity. Advanced knowledge of Windows Server 2019+ (Active Directory, Group Policy, clustering, etc.), and/or Red Hat Enterprise Linux 8+ (CLI, IAM, Storage Management, Ansible) Strong experience with Microsoft 365 administration and Azure Cloud architecture (IaaS, PaaS, identity management, cost optimization). Proven success implementing automation frameworks (e.g. PowerShell, Ansible, Terraform, Azure Automation). Solid understanding of networking, virtualization and security best practices. Demonstrated ability to lead high-performing teams and manage complex technical projects. Strong communication, problem-solving and stakeholder management skills Experience managing budgets, timelines, hardware/software lifecycle and performance metrics. Forward-thinking, innovative mindset focused on continuous improvement. This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.). The expected salary range for this position is $130,000 - $175,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks. #LI-HYBRID

Within a division, the Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. PRINCIPAL RESPONSIBLITIES: Safety * Understand and provide leadership to achieve and communicate about safety goals and objectives. * Work to remove unsafe conditions or situations from drivers' routes. * Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. * Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. * Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. * Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience * Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. * Understand missed pickup goals and meet or exceed expectations related to those goals. * Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. * Interact with customers to solve and rectify any issues and improve the overall customer experience. * Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. Efficiency * Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. * Lead drivers to exceed productivity goals and expectations for all routes. * Create, modify, and improve routes to maximize density and improve efficiency. * Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. * Execute other operational plans to help achieve or exceed the division's budgeted goals. * Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. Employee Engagement * Create a collaborative, communicative team environment and drive employee engagement with the Company. * Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company. * Perform other job-related duties as needed or assigned. QUALIFICATIONS: * Able to direct large staff. * Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives. * Demonstrated problem-solving, analytical, critical-thinking and decision-making skills. * Is collaborative; builds and works with teams. * Creative thinker who challenges conventional solutions. * Demonstrates and promotes ethical behavior. * Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams * 1 year of lead or supervisory experience. Pay Range: $82,640.00 - $123,960.00 Bonus Plan Details (if applicable): Bonus - Annual Incentive ("MIP") Target, 10% Annual Rewarding Compensation and Benefits Eligible employees can elect to participate in: * Comprehensive medical benefits coverage, dental plans and vision coverage. * Health care and dependent care spending accounts. * Short- and long-term disability. * Life insurance and accidental death & dismemberment insurance. * Employee and Family Assistance Program (EAP). * Employee discount programs. * 401(k) plan with a generous company match. * Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: * Safe: We protect the livelihoods of our colleagues and communities. * Committed to Serve: We go above and beyond to exceed our customers' expectations. * Environmentally Responsible: We take action to improve our environment. * Driven: We deliver results in the right way. * Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION * Barron's 100 Most Sustainable Companies * CDP Discloser * Dow Jones Sustainability Indices * Ethisphere's World's Most Ethical Companies * Fortune World's Most Admired Companies * Great Place to Work * Sustainability Yearbook S&P Global

Within a division, the Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. PRINCIPAL RESPONSIBLITIES: Safety Understand and provide leadership to achieve and communicate about safety goals and objectives. Work to remove unsafe conditions or situations from drivers' routes. Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. Understand missed pickup goals and meet or exceed expectations related to those goals. Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. Interact with customers to solve and rectify any issues and improve the overall customer experience. Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. Efficiency Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Lead drivers to exceed productivity goals and expectations for all routes. Create, modify, and improve routes to maximize density and improve efficiency. Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. Execute other operational plans to help achieve or exceed the division's budgeted goals. Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. Employee Engagement Create a collaborative, communicative team environment and drive employee engagement with the Company. Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company. Perform other job-related duties as needed or assigned. QUALIFICATIONS: Able to direct large staff. Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives. Demonstrated problem-solving, analytical, critical-thinking and decision-making skills. Is collaborative; builds and works with teams. Creative thinker who challenges conventional solutions. Demonstrates and promotes ethical behavior. Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams 1 year of lead or supervisory experience. Pay Range: $82,640.00 - $123,960.00 Bonus Plan Details (if applicable): Bonus - Annual Incentive ("MIP") Target, 10% Annual Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers' expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION Barron's 100 Most Sustainable Companies CDP Discloser Dow Jones Sustainability Indices Ethisphere's World's Most Ethical Companies Fortune World's Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global

Within a division, the Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. **PRINCIPAL RESPONSIBLITIES:** Safety + Understand and provide leadership to achieve and communicate about safety goals and objectives. + Work to remove unsafe conditions or situations from drivers' routes. + Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. + Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. + Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. + Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience + Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. + Understand missed pickup goals and meet or exceed expectations related to those goals. + Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. + Interact with customers to solve and rectify any issues and improve the overall customer experience. + Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. Efficiency + Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. + Lead drivers to exceed productivity goals and expectations for all routes. + Create, modify, and improve routes to maximize density and improve efficiency. + Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. + Execute other operational plans to help achieve or exceed the division's budgeted goals. + Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. Employee Engagement + Create a collaborative, communicative team environment and drive employee engagement with the Company. + Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company. + Perform other job-related duties as needed or assigned. **QUALIFICATIONS:** + Able to direct large staff. + Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives. + Demonstrated problem-solving, analytical, critical-thinking and decision-making skills. + Is collaborative; builds and works with teams. + Creative thinker who challenges conventional solutions. + Demonstrates and promotes ethical behavior. + Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams + 1 year of lead or supervisory experience. **Pay Range:** $82,640.00 - $123,960.00 **Bonus Plan Details (if applicable):** Bonus - Annual Incentive ("MIP") Target, 10% Annual **Rewarding Compensation and Benefits** Eligible employees can elect to participate in: - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - 401(k) plan with a generous company match. - Employee Stock Purchase Plan (ESPP). _The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._ Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. **ABOUT THE COMPANY** Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: + **Safe** : We protect the livelihoods of our colleagues and communities. + **Committed to Serve** : We go above and beyond to exceed our customers' expectations. + **Environmentally Responsible:** We take action to improve our environment. + **Driven** : We deliver results in the right way. + **Human-Centered:** We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. **STRATEGY** Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. **Recycling and Waste** We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. **Environmental Solutions** Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. **SUSTAINABILITY INNOVATION** Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. **RECENT RECOGNITION** + Barron's 100 Most Sustainable Companies + CDP Discloser + Dow Jones Sustainability Indices + Ethisphere's World's Most Ethical Companies + Fortune World's Most Admired Companies + Great Place to Work + Sustainability Yearbook S&P Global

12/12/2025 Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change This position is responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer Service Representatives in providing world class service. Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting. This professional position is responsible for the complete development of Eversource Customer Service Representatives through coaching and evaluative performance feedback, which maximizes customer satisfaction through sound business decision-making. Essential Functions * Leads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while creating an environment that fosters teamwork and accountability. * Engages in input that drives our Company towards our vision, leading others to do the same. * Directly accountable for ensuring exceptionally high individual CSR and center performance. This is achieved by being a visible presence on the contact center floor (at least 50% of the work week) engaging, evaluating, providing feedback and assisting Customer Service Representatives. * Provides weekly feedback to all direct reports through quality and performance coaching sessions and side by side CSR observations. * Handles escalated calls from customers, often involving complex and challenging situations, and resolves them to the customer's satisfaction, while adhering to all company and regulatory policies and procedures. * Works collaboratively with the Customer Resolutions Supervisor to analyze escalation trends, perform root cause analyses, and evaluate customer feedback to improve Customer Satisfaction and First Contact Resolution. * Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all company key performance indicator goals are met or exceeded. * Interprets and analyzes Post Transaction, First Contact Resolution, and Voice of the Customer survey results to identify performance trends and areas of opportunity and makes recommendations for policy and procedural changes to drive continuous improvement and increase customer satisfaction. * Works collaboratively with the Workforce Management team to ensure appropriate staffing needs and coverage and manage average handle time, after call work, and schedule adherence. * Communicates Company strategy and goals in a positive and timely manner to all employees, and professionally communicates employees' concerns, questions, and ideas to management. * Ensures compliance with regulations and Company policies, and constantly looks for ways to improve business practices and policies to enhance customer satisfaction and loyalty. * Selects, trains, and develops new employees in the Contact Center using Eversource's cutting edge recruiting and hiring process. * Participates on and leads various project teams, as necessary. * Participates in the on-call supervisor rotation, and participates in emergency/storm restoration events, as necessary. * Completes mid-year and year-end performance reviews, as required, for direct reports. * Interprets and ensures compliance with union contracts, as needed. * Exercises sound judgment and discretion in confidential matters. * Ability to work various schedules in a 24x7 contact center environment, as business needs dictate. Schedules will be rotational and will require flexibility regarding availability to work second shift and weekends, as required. * Ability and desire to work extra hours as necessary, in order to ensure exceptional individual, contact center and business performance. * Works with complicated/complex billing and system reports. * Responds to all email, correspondence, subpoenas and social media/executive inquiries. Qualifications Technical Knowledge/Skill: * Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools. * Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics. * Requires Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook. * Requires advanced analytical, verbal, written, interpersonal, and negotiating skills. Education: * Requires a bachelor's degree in Business, related discipline, or equivalent experience. Experience: * Five (5) plus years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities. * Previous supervisor or leadership experience strongly preferred. * The ability to speak multiple languages is a plus. #LI-JB1 #custajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is: $100,200.00-$111,330.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change This position is responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer Service Representatives in providing world class service. Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting. This professional position is responsible for the complete development of Eversource Customer Service Representatives through coaching and evaluative performance feedback, which maximizes customer satisfaction through sound business decision-making. Essential Functions Leads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while creating an environment that fosters teamwork and accountability. Engages in input that drives our Company towards our vision, leading others to do the same. Directly accountable for ensuring exceptionally high individual CSR and center performance. This is achieved by being a visible presence on the contact center floor (at least 50% of the work week) engaging, evaluating, providing feedback and assisting Customer Service Representatives. Provides weekly feedback to all direct reports through quality and performance coaching sessions and side by side CSR observations. Handles escalated calls from customers, often involving complex and challenging situations, and resolves them to the customer's satisfaction, while adhering to all company and regulatory policies and procedures. Works collaboratively with the Customer Resolutions Supervisor to analyze escalation trends, perform root cause analyses, and evaluate customer feedback to improve Customer Satisfaction and First Contact Resolution. Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all company key performance indicator goals are met or exceeded. Interprets and analyzes Post Transaction, First Contact Resolution, and Voice of the Customer survey results to identify performance trends and areas of opportunity and makes recommendations for policy and procedural changes to drive continuous improvement and increase customer satisfaction. Works collaboratively with the Workforce Management team to ensure appropriate staffing needs and coverage and manage average handle time, after call work, and schedule adherence. Communicates Company strategy and goals in a positive and timely manner to all employees, and professionally communicates employees' concerns, questions, and ideas to management. Ensures compliance with regulations and Company policies, and constantly looks for ways to improve business practices and policies to enhance customer satisfaction and loyalty. Selects, trains, and develops new employees in the Contact Center using Eversource's cutting edge recruiting and hiring process. Participates on and leads various project teams, as necessary. Participates in the on-call supervisor rotation, and participates in emergency/storm restoration events, as necessary. Completes mid-year and year-end performance reviews, as required, for direct reports. Interprets and ensures compliance with union contracts, as needed. Exercises sound judgment and discretion in confidential matters. Ability to work various schedules in a 24x7 contact center environment, as business needs dictate. Schedules will be rotational and will require flexibility regarding availability to work second shift and weekends, as required. Ability and desire to work extra hours as necessary, in order to ensure exceptional individual, contact center and business performance. Works with complicated/complex billing and system reports. Responds to all email, correspondence, subpoenas and social media/executive inquiries. Qualifications Technical Knowledge/Skill: Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools. Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics. Requires Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook. Requires advanced analytical, verbal, written, interpersonal, and negotiating skills. Education: Requires a bachelor's degree in Business, related discipline, or equivalent experience. Experience : Five (5) plus years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities. Previous supervisor or leadership experience strongly preferred. The ability to speak multiple languages is a plus. JOIN OUR TEAM! Eversource is recognized as one of the top utilities in the country specializing in energy efficiency solutions for our customers. Our team of energy experts work with residents, businesses, designers, and contractors across New England to advance clean energy solutions. We provide our customers with the expertise necessary to improve comfort, increase business performance, and lower energy costs. We are building the region's premier energy efficiency team and are seeking candidates from diverse backgrounds. Why Eversource? Serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire, and employing a workforce of more than 8,000 New Englanders, Eversource represents one unified company across three states. #LI-JB1 #custajd Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $100,200.00-$111,330.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor

BRANCH INSTALLATION AND SERVICE SUPERVISOR Summary of duties and responsibilities Duties include but are not limited to the following: responsible for the direct supervision of the Field Installation and Service Team Leader and assigned installation and service department technical staff. Provide support to key accounts. Communicates effectively with technical staff and customers. Regular & informative customer status project updates, company installation software project status updates and salesperson project status updates. Strong attention to detail and accuracy required for all inventory transactions. All installations and service work must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Duties include but are not limited to the following: Responsible for the direct supervision of the Field Installation and Service Team Leader and assigned installation and service department technical staff. Responsible for the scheduling of technicians for all installation projects. Assist technicians at jobs sites as necessary. Assist the service schedulers to efficiently manage and schedule each SRO related to geographies, the proper allotment of time, equipment and material requirements. Responsible for all customer contact which includes meticulous and detailed project scheduling, installation issues and customer satisfaction follow ups. Provide field and phone support for installation and service technicians. Technical approval on all Contracts and SRO's Manage with precision, all installation project inventory transactions; to include warehouse to truck stock transfers and warehouse to project stock transfers. Update company installation software as necessary when project changes occur. Responsible for the proper and timely application of all required installation project permitting with the projects corresponding municipality. Monitors the quality of installation and service work performed at customer sites to ensure the highest quality standards and safety mandates are met. Responsible for the monthly training program and department meetings according to the needs of each team. Responsible for updating all manuals, safety practices and technical information Responsible for administering the installation and service technician's performance reviews based on productivity, quality, attendance, job profit and technical advancements. Responsible for properly managing ISM Incidents and SRO's Efficiently manage staff to reduce or eliminate installation and service callback issues. Key accounts are to receive routine customer relations support visits. uild and maintain working relations with the sales staff responsible for new system sales to key accounts. Approve overtime as needed. Additional duties: Research and obtain information on position specific training opportunities. Other duties as required or assigned by company management. Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance. Must be able to drive a company vehicle In the On Call rotation Experience: 5+ years of experience in security or fire system installation, with a solid understanding of industry standards and best practices. 2+ years of supervisory or team lead experience, preferably in a technical or field service environment Hands-on experience with alarm, surveillance, access control, or fire detection systems is strongly preferred Proven ability to manage multiple projects, coordinate field teams, and resolve on-site challenges effectively Familiarity with compliance regulations, building codes, and safety protocols related to low-voltage installations. Other job duties as assigned Licenses Required: Must have a valid CT C-6 license or higher. Must be able to obtain a Department of Defense security clearance and or/Massachusetts security certificate of clearance. Valid Driver's License required. Education requirement : Electronics degree or equivalent work experience in the electronics field is required. Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people. Physical Activities/ Requirements Office-Desk Job Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers). Ability to efficiently operate all job-related office equipment. Ability to communicate via telephone and work in virtual teams. Ability to work in a dynamic environment. Ability to work in a traditional professional office setting Ability to lift to 5 -10lb The expected salary range for this position is $77,925.00-$115,000.00 annually. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity. We are committed to pay equity and transparency in our hiring practices. Our Meaningful Mission: Seize our moment to help save lives and property with systematic excellence Use of The Four Way Test in fulfilling your duties: Our Values Is it the Truth ? Is it Fair to all concerned? Will it build Goodwill and Better Friendships ? Will it be Beneficial to all concerned? The “Four Way Test” of the things we think, say or do, recommended by the Rotary International Foundation has served us well. Americans With Disabilities Act American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. Equal Employment Opportunity Statement : American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.

Preferred Skills and Experience: Minimum of 1 year of leadership experience, safety mindset. Proficient with Microsoft Word, Excel, Outlook. Plant maintenance background is preferred. Bilingual in Spanish is a plus. Supervises daily plant operations in order to improve production, maintain costs, and ensure safety. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Manages daily (plant) operations and maintains inventory for equipment, safety and operation supplies. Reviews and evaluates work/equipment to ensure quality, timeliness and ensures quality control in adherence to policies and procedures. Manages (plant) logistics and materials; supervises daily production; enters finished goods into inventory; orders supplies as needed. Supervises production staff and coordinates workflow and assignments toward the achievement of operational goals. Oversees operations personnel needs including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. Investigates, reviews and controls implementation of safety regulations and company policies and procedures. Creates and submits weekly and month end reports to senior management. Helps with maintenance department as needed to ensure equipment health/availability. Other duties as assigned; further responsibilities to be discussed during interview and onboarding process III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes: Direct supervision of, approximately, 2 full-time employees including: Operations Specialist, Scale House Attendant. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: High School Diploma or GED (accredited) Experience: 4 years of relevant work experience. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Equipment operating, shipping and receiving, health and safety, and supervisory experience may be required. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is MRF/outdoor. The expected base pay range for this office/on-site position is $70,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply."

Preferred Skills and Experience: Minimum of 1 year of leadership experience, safety mindset. Proficient with Microsoft Word, Excel, Outlook. Plant maintenance background is preferred. Bilingual in Spanish is a plus. Supervises daily plant operations in order to improve production, maintain costs, and ensure safety. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. * Manages daily (plant) operations and maintains inventory for equipment, safety and operation supplies. * Reviews and evaluates work/equipment to ensure quality, timeliness and ensures quality control in adherence to policies and procedures. * Manages (plant) logistics and materials; supervises daily production; enters finished goods into inventory; orders supplies as needed. * Supervises production staff and coordinates workflow and assignments toward the achievement of operational goals. * Oversees operations personnel needs including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. * Investigates, reviews and controls implementation of safety regulations and company policies and procedures. * Creates and submits weekly and month end reports to senior management. * Helps with maintenance department as needed to ensure equipment health/availability. * Other duties as assigned; further responsibilities to be discussed during interview and onboarding process III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes: * Direct supervision of, approximately, 2 full-time employees including: Operations Specialist, Scale House Attendant. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience * Education: High School Diploma or GED (accredited) * Experience: 4 years of relevant work experience. B. Certificates, Licenses, Registrations or Other Requirements * None required. C. Other Knowledge, Skills or Abilities Required * Equipment operating, shipping and receiving, health and safety, and supervisory experience may be required. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is MRF/outdoor. The expected base pay range for this office/on-site position is $70,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply."

WASTE CONNECTIONS, Inc. (NYSE: WCN): is a non-hazardous solid waste services company that provides solid waste collection, transfer, disposal, and recycling services in the U.S. and Canada. Our employees foster a work culture of Servant Leadership. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Bring your passion to succeed and you'll quickly discover that great opportunities are all around you. At Waste Connections, you'll thrive if you are friendly, dedicated, and prefer a work hard/play harder culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Why you need to join us! Waste Connections is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people. At Waste Connections, we value each individual's unique background, experience, and passion to make us a great place to work. Our people mean everything to us. * CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important. * INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees. Here what our current Supervisors have to say: *************************** A Day in the Life of an Operations Supervisor: * Assign and supervise work crews operating solid waste collection equipment. * Monitors progress of daily operations, reassigns employees, and makes staffing changes as necessary. * Helps develop and execute safety goals. * Conducts field inspections and audits of all site personnel to ensure proper work procedures. * Receives and reviews customer complaints regarding collection programs. * Performs reviews and performance management discussions. * Formulates both short-term and long-term goals and action plans for the Hauling Company. * Oversees a variety of complex compliance programs, including environmental, OSHA, and local permitting. Must Have: * Ability to relocate for promotional opportunities based on performance * Bachelor's degree * Have or ability to obtain a CDL We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement, and relocation assistance. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent, and new technologies, we're designing and building commercially viable fusion power plants. And working with policymakers and suppliers to build the energy industry of the future. We're in the best position to make it happen. Since 2018, we've raised nearly $3 billion in capital, making us the largest and leading private fusion company in the world. Now we're looking for more thinkers, doers, builders, and makers to join us. People who'll bring new perspectives, solve tough problems, and thrive as part of a team. If that's you and this role fits, we want to hear from you. Join the power movement as Manager, Diagnostic Support Equipment The SPARC Diagnostics Team is divided into multiple teams to facilitate the deployment of hardware, the development and management of staff, as well as to establish a point of decision making between the Diagnostic Team Lead and the individual system leads in cases where there are zero-sum trade-offs and multi-system design optimizations that need to be made. Three of these DIAG teams are instrumentation teams focused on the delivery of hardware that will be used in day-to-day SPARC operations. This position focuses on a fourth team which is responsible for delivering equipment that provides functional support, but does not participate in the transformation of the signal from plasma to bits. This support equipment is highly interface constrained and helps to provide solutions between instrumentation systems within DIAG or between DIAG and other structural members (e.g. the building or vacuum vessels). When viewed from outside of DIAG, the distinction between support equipment and instrumentation effectively vanishes, but internal to DIAG this breakdown helps to facilitate speed and quality. The Manager of the Diagnostic Support Equipment (DSE) team is expected to provide team leadership as well as carry out responsibilities of an individual contributor on an as needed basis to help facilitate the delivery of DSE hardware. The role of the Manager will evolve over the course of the SPARC project as systems move from design to operation, but is envisioned to have the Primary Responsibilities listed below. Candidates will work as part of an integrated team that includes many interfacing systems as well as science staff from outside of CFS. Experience working on tokamak or fusion plasma diagnostics is not required and CFS welcomes applications from non-tokamak or non-fusion backgrounds that can help deliver SPARC's diagnostic capabilities. What you'll do: * Proactively identify where challenges faced by one or more instrumentation teams can be best solved by creating or modifying a common sub-system * Work with teams inside of CFS (SysEng, Safety, etc.) to path-find how to verify the designs of Diagnostic Support Equipment systems that are unique or first-of-a-kind for the Tokamak Hall or Diagnostic Labs * Ensure the completion of the design of Diagnostic Support Equipment and communicate risks and needs to the Diagnostic Team Lead * Shepherd the completion of PASY/SASY for DSE systems, communicating safety concerns, risks and needs to the Diagnostic Team * Provide line-management support to the Diagnostic Support Equipment Team, which presently consists of the system leads and dedicated engineers and designers * Assist system leads in maintaining communication and well-defined interfaces with non-DSE systems, both inside and outside of DIAG * Identify where the overall complexity in SPARC Diagnostics could be reduced through shared design solutions, and act as decision maker for 'Tier-2' changes relevant to support equipment * Assist the Diagnostic Team Lead in managing scope, budget and schedule risk, including approving purchase orders/engineering orders within agreed upon limits * Ensure the planning and delivery of DSE components to ensure instrumentation systems to achieve Commissioning and Operations milestones on-schedule * Will supervise a team of ~10 engineers and scientists What we're looking for: * Bachelor's degree in a relevant engineering field (mechanical, aerospace, civil or nuclear), with advanced degrees improving the job execution * Experience in design, fabrication and installation of similar equipment for a project or facility: equipment platforms, cabling/piping, shielding * Prior experience with line management is encouraged, but candidates at a minimum must demonstrate leadership experience, e.g. leading a team to accomplish a goal/mission or to deliver a product * Ability to direct staff accomplishing complex tasks where your full understanding may not be possible. * Responsibly managing a budget * Be able to maintain productivity while also experiencing high-levels of context switching Must-have requirements: * Ability to occasionally lift up to 50 lbs * Perform activities such as typing, standing, or sitting for extended periods of time * Willingness to travel or work required nights/weekends/on-call occasionally * Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics $150,000 - $225,000 a year Salary range for this full-time position + equity + benefits. The actual salary will depend on level, location, qualifications, and experience. The range displayed on each job posting reflects new hire salaries for the position across all US locations. Benefits include: * Competitive compensation with equity * 12.5 Company-wide Holidays * Flexible vacation days * 10 sick days * Generous parental leave policy * Health, dental, and vision insurance * 401(k) with employer matching * Professional growth opportunities * Team-building activities #LI-Onsite At CFS, we excel in fast-paced environments, driven by our values of integrity, execution, impact, and self-critique. As we grow, we're eager to bring on mission-driven folks who offer diverse perspectives and fresh ways to tackle challenges. We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally, regardless of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law. This role requires compliance with U.S. laws concerning the export of controlled or protected technologies or information (collectively, "Export Control Laws"). Any offer of employment will be contingent on the need for compliance with such Export Control Laws.

Provides leadership to ensure the safe, timely and efficient completion of work efforts relating to the construction, operation, maintenance, and emergency restoration of the electric distribution and transmission systems. Ensures effective coordination among and between individuals and departments in the district/division. Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience Essential Functions: Accountable for the safe execution of field activities. Sets safety expectations with employees. Resolves safety issues/concerns in an appropriate and timely manner. Communicates safety lessons learned and promotes continuous learning of safe work methods, practices, and procedures. Makes decisions and prioritizes work to ensure the safe and appropriate use of assigned resources. Sets clear expectations and provides ongoing feedback to employees regarding their performance. Effectively addresses performance issues. Conducts comprehensive performance reviews (per applicable bargaining unit contract). Responsible for the proper application of local union contracts and agreements. Works with managers and employees to resolve grievances and concerns in a timely and complete manner. Participates in pre-construction reviews and other activities to ensure the timely and efficient execution of field operations. Coordinates work with other utilities, other Eversource departments, and outside contractors as necessary. Ensures work complete within budgetary guidelines. Prepares, reviews, and approves time, expense, materials and other company records in an accurate and timely manner and in accordance with established guidelines. Demonstrates and role models a customer-first attitude. Seeks to quickly resolve customer issues by collaborating with employees and other departments. Fulfills storm duty assignments and participates in on-call rotation as required. Inside Supervisor: Responsible for continuously monitoring the work planning process from initiation to close out for department work performed. Serves as primary construction liaison with the Customer Care, Engineering, Warehousing/Transportation, and Stations Operations organizations in addition to external stakeholders such as municipalities and other utilities. Ensures that all job packages are construction ready and that the material availability is adequate to meet the construction schedule. Coordinates external agencies (ie - Telco) and internal support to ensure that critical path is maintained on all large projects. Supports the scheduler in producing an accurate schedule encompassing all work to be performed in the areas within the planning window. Works closely with the Outside Supervisors to address emergent issues and customer priority jobs. Prepares weekly/monthly status reports highlighting the key performance metrics for the district. Fulfills storm duty assignments and participates in on-call rotation as required. Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skills: Working knowledge of methods, work practices, and procedures regarding the safe construction, operation, and maintenance of electric T&D facilities and infrastructure at both secondary and primary operating voltages. Possesses strong analytical and problem-solving skills. Must maintain switching and tagging qualifications Must have a strong knowledge of computers and related technology and have the ability to learn and utilize available information technologies. Ability to use PC desktop applications (e.g., Microsoft Word & Excel) Education: A Bachelor's Degree or equivalent related experience required Experience: Minimum of five (5) years of related experience is required. Previous experience in electric distribution is preferred. Previous experience in a supervisory role is also preferred. Licenses & Certifications: Valid Motor Vehicle License required. D.O.T. Driver's License preferred Working Conditions: Must be available to work emergency restoration assignment as required. Must be available to travel between MA/CT/NH as necessary. Work is conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment which requires sitting, walking, standing, stair climbing and completion of paperwork. Drives to various job site locations and customer premises to supervise work, and review or discuss construction job requirements. May work with computers for long periods of time during the day. Subject to shift work including weekends. Off-hour on-call responsibility is required on a rotational basis. At times requires working long hours in response to outage situations and shift coverage requirements. #elecajd #LI-KS1 Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $123,080.00-$136,750.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor

Our Mission “Preparing Our Community to Meet Life's challenges.” We help everyone who comes to our door with resources for both immediate needs and long-term goals. Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability. Come join our team! When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You'll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career. BENEFITS 401K with a matching employer contribution, medical, dental, vision, HSA Spending Accounts, Life Insurance, Short-Term Disability (STD)/Long- Term Disability (LTD), and an Employee Assistance Program. Eligible employees are also able to participate in agency sponsored educational opportunities. Eligible employees receive ten paid vacation days, six sick paid days annually, and two personal days paid annually. GENERAL DESCRIPTION OF DUTIES The Lead Community Response Specialist is a supervisory role that also is responsible for responding to crisis calls and/or referrals. In nature, these calls will have an inherent high risk associated with them as individuals may be suffering from mental health and/or substance use. He/she is to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. This position is responsible for being a trusted member of the community, where they can be engaged to provide psychosocial support to participants who were at increased need for an array of community-based harm reduction services. The general duties are to develop authentic peer-to-peer relationships to promote recovery, referrals to appropriate treatment resources and supports, and, to promote safety for persons in crisis. All activities are designed to be consistent with the CRT's Salesforce ISP service model, based on educating and empowering individuals for self- advocacy and to make self-identified changes in their lives with reducing need for emergency services. SPECIFIC DUTIES AND RESPONSIBILITIES This position is considered as an essential employee and will be expected to work during inclement weather, holiday and based on business needs. ESSENTIAL JOB FUNCTIONS The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Directly supervise Community Response Specialists of which includes job duties and activities, supervision, and payroll. In-directly supervise the program operations under the supervision and guidance of the director/supervisor. Attend meetings with the director/supervisor to review all program activities and functions, including staff. Organize, supervise, and perform training activities on job duties and program functions Host staff meetings Organize, supervise, and perform outreach activities and prevention education to foster good community relations, educate about program services and assess needs in Hartford neighborhoods where there is high crime and utilization of 911 for crisis intervention. Engage high-risk, hard to reach people who use drugs or engage in sex work, including injection drug users. Identify potential recruitment locations. Engage in dialogue with participants and other community members to continually improve our services and ensure that CRT is operating its sites and engaging in outreach activities in the best locations at the best times. Culturally appropriate health promotion and health education such as safer sex and safer drug use education and distribute syringes and other health-related resources and tools (and collect used syringes) in accordance with public health regulations. In a manner consistent with Harm Reduction principles, provide substance use and sexual risk assessments and discuss individualized risk reduction and harm reduction strategies (including safer injection practices; safer sex practices; overdose prevention and reversal; drug use management techniques; HIV, HCV and STI prevention; and other topics relevant to people who use drugs). Manage a caseload of program participants and provide low-threshold referrals and connect participants with medical care, substance use and mental health treatment, and other life-stabilizing services. Solicit and track feedback from participants to ensure that the agencies to which we refer are effective and treat participants with respect and in a manner appropriate to harm reduction programs. This includes, helping connect to schedule appointments to identified service/resource. Emphasizes person-centered, recovery-oriented approaches and interventions Prepares participants to recognize and respond to various mental health and addiction crises, including trauma; develop effective communication and connection skills. Establish and maintain enhanced communication between community members and providers Model proper participant engagement and outreach for other staff, peers, and volunteers. Provide guidance and mentorship as necessary. Keep accurate, consistent, complete records and data on all program activities and/ or participants; provide program director with reports in a timely manner. Prepare, set up and dismantle program sites and other program materials. Ensure the integrity of the sites, and maintain inventory of program supplies and bi-lingual educational materials Complete vehicle daily maintenance logs which include oil, tires, gas, and structural checks. Document and report any incidents or accidents within 24 hours of occurrence. Ensure that vehicles are kept clean, properly stocked, and ready for service Must be available to work a varied schedule, late evenings, weekends, and unconventional hours. Perform all other duties as assigned. MINIMUM TRAINING, EXPERIENCE, AND HEALTH CERTIFICATIONS Education: Bachelor and/or master's with an approved combination of experience, certification, and or education; in lieu of education a combination of education and experience will be considered. Minimum Years of Experience: A minimum of three years of experience in client case management and working in the behavioral health field. Active Certification in good Standing: Certified Recovery Specialist and Community Health Worker Certification is required. Must have and/or acquire both certifications within 6 months of employment. Demonstrate skills: Ability to manage diverse operations, effectively multi-task and a style that encourages creativity, growth, collaboration, problem solving, open communication and accountability. Organized, self-motivated team-player, with strong interpersonal and communication skills. Proficient in MS Office Suite and in using technology for data collection as a management reporting tool. Ability to compile written reports and maintain case notes. Ability to work with diverse, multicultural populations. Ability and willingness to be hands-on and solve problems as they arise. Willingness to work outdoors (sometimes in inclement weather), and/or in participants' homes. Knowledge: Knowledge of local community resources. Physical and TB Required: Yes, prior to appointment Bilingual: Preferred - Language Spanish Driving Required: Yes Agency Vehicle: Yes Employee's Own Vehicle: Yes, with proof of auto liability ins. Active Driver License in good standing required upon hire and throughout employment PREFERRED EXPERIENCE Significant work or personal life experience with substance use, PLWHA, women, people of color, members of the LGBTQ community, sex work, and the formerly incarcerated. Skills in the areas of harm reduction up to including safer injection and safer drug use techniques and overdose prevention, HIV and HCV prevention and treatment desired. Significant ties to the Hartford community and resources available. Experience in advancing an agenda of equal rights and social justice for marginalized people. Ability to adapt to rapid change Experience working in high risk, fast paced, environments ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: All tasks require visual perception and discrimination and the ability to communicate daily in oral and written form. Environmental Factors: Tasks performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Monday - Friday, 8 AM - 5 PM with a one hour lunch Monday - Friday, 8 AM - 5 PM with a one hour lunch

Job Description Our Mission “Preparing Our Community to Meet Life's challenges.” We help everyone who comes to our door with resources for both immediate needs and long-term goals. Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability. Come join our team! When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You'll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career. BENEFITS 401K with a matching employer contribution, medical, dental, vision, HSA Spending Accounts, Life Insurance, Short-Term Disability (STD)/Long- Term Disability (LTD), and an Employee Assistance Program. Eligible employees are also able to participate in agency sponsored educational opportunities. Eligible employees receive ten paid vacation days, six sick paid days annually, and two personal days paid annually. GENERAL DESCRIPTION OF DUTIES The Lead Community Response Specialist is a supervisory role that also is responsible for responding to crisis calls and/or referrals. In nature, these calls will have an inherent high risk associated with them as individuals may be suffering from mental health and/or substance use. He/she is to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. This position is responsible for being a trusted member of the community, where they can be engaged to provide psychosocial support to participants who were at increased need for an array of community-based harm reduction services. The general duties are to develop authentic peer-to-peer relationships to promote recovery, referrals to appropriate treatment resources and supports, and, to promote safety for persons in crisis. All activities are designed to be consistent with the CRT's Salesforce ISP service model, based on educating and empowering individuals for self- advocacy and to make self-identified changes in their lives with reducing need for emergency services. SPECIFIC DUTIES AND RESPONSIBILITIES This position is considered as an essential employee and will be expected to work during inclement weather, holiday and based on business needs. ESSENTIAL JOB FUNCTIONS The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Directly supervise Community Response Specialists of which includes job duties and activities, supervision, and payroll. In-directly supervise the program operations under the supervision and guidance of the director/supervisor. Attend meetings with the director/supervisor to review all program activities and functions, including staff. Organize, supervise, and perform training activities on job duties and program functions Host staff meetings Organize, supervise, and perform outreach activities and prevention education to foster good community relations, educate about program services and assess needs in Hartford neighborhoods where there is high crime and utilization of 911 for crisis intervention. Engage high-risk, hard to reach people who use drugs or engage in sex work, including injection drug users. Identify potential recruitment locations. Engage in dialogue with participants and other community members to continually improve our services and ensure that CRT is operating its sites and engaging in outreach activities in the best locations at the best times. Culturally appropriate health promotion and health education such as safer sex and safer drug use education and distribute syringes and other health-related resources and tools (and collect used syringes) in accordance with public health regulations. In a manner consistent with Harm Reduction principles, provide substance use and sexual risk assessments and discuss individualized risk reduction and harm reduction strategies (including safer injection practices; safer sex practices; overdose prevention and reversal; drug use management techniques; HIV, HCV and STI prevention; and other topics relevant to people who use drugs). Manage a caseload of program participants and provide low-threshold referrals and connect participants with medical care, substance use and mental health treatment, and other life-stabilizing services. Solicit and track feedback from participants to ensure that the agencies to which we refer are effective and treat participants with respect and in a manner appropriate to harm reduction programs. This includes, helping connect to schedule appointments to identified service/resource. Emphasizes person-centered, recovery-oriented approaches and interventions Prepares participants to recognize and respond to various mental health and addiction crises, including trauma; develop effective communication and connection skills. Establish and maintain enhanced communication between community members and providers Model proper participant engagement and outreach for other staff, peers, and volunteers. Provide guidance and mentorship as necessary. Keep accurate, consistent, complete records and data on all program activities and/ or participants; provide program director with reports in a timely manner. Prepare, set up and dismantle program sites and other program materials. Ensure the integrity of the sites, and maintain inventory of program supplies and bi-lingual educational materials Complete vehicle daily maintenance logs which include oil, tires, gas, and structural checks. Document and report any incidents or accidents within 24 hours of occurrence. Ensure that vehicles are kept clean, properly stocked, and ready for service Must be available to work a varied schedule, late evenings, weekends, and unconventional hours. Perform all other duties as assigned. MINIMUM TRAINING, EXPERIENCE, AND HEALTH CERTIFICATIONS Education: Bachelor and/or master's with an approved combination of experience, certification, and or education; in lieu of education a combination of education and experience will be considered. Minimum Years of Experience: A minimum of three years of experience in client case management and working in the behavioral health field. Active Certification in good Standing: Certified Recovery Specialist and Community Health Worker Certification is required. Must have and/or acquire both certifications within 6 months of employment. Demonstrate skills: Ability to manage diverse operations, effectively multi-task and a style that encourages creativity, growth, collaboration, problem solving, open communication and accountability. Organized, self-motivated team-player, with strong interpersonal and communication skills. Proficient in MS Office Suite and in using technology for data collection as a management reporting tool. Ability to compile written reports and maintain case notes. Ability to work with diverse, multicultural populations. Ability and willingness to be hands-on and solve problems as they arise. Willingness to work outdoors (sometimes in inclement weather), and/or in participants' homes. Knowledge: Knowledge of local community resources. Physical and TB Required: Yes, prior to appointment Bilingual: Preferred - Language Spanish Driving Required: Yes Agency Vehicle: Yes Employee's Own Vehicle: Yes, with proof of auto liability ins. Active Driver License in good standing required upon hire and throughout employment PREFERRED EXPERIENCE Significant work or personal life experience with substance use, PLWHA, women, people of color, members of the LGBTQ community, sex work, and the formerly incarcerated. Skills in the areas of harm reduction up to including safer injection and safer drug use techniques and overdose prevention, HIV and HCV prevention and treatment desired. Significant ties to the Hartford community and resources available. Experience in advancing an agenda of equal rights and social justice for marginalized people. Ability to adapt to rapid change Experience working in high risk, fast paced, environments ADA COMPLIANCE Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: All tasks require visual perception and discrimination and the ability to communicate daily in oral and written form. Environmental Factors: Tasks performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances. Monday - Friday, 8 AM - 5 PM with a one hour lunch Monday - Friday, 8 AM - 5 PM with a one hour lunch

Northeast security is seeking vehicle and foot patrol Security Supervisor for our site located in New Bedford, Ma. Pay Rate: $22.66 Schedule: This position is primarily Wednesday-Sunday, 3:00 PM to 11:00 PM, with Mondays and Tuesdays off. Please note - the schedule may be temporarily adjusted to Monday-Friday, 1st shift (approximately 6 months) to meet operational needs. Flexibility is required during this period. Full Time Days and Hours are TBD Must have three years of valid Driver's License with a clean driving history Recruiters will call to discuss preference upon applying. Security Officer and Supervisor Responsibilities include but are not limited to: * Must keep a professional appearance. * Must remain on post at all times. * Monitoring security Concierge personnel to ensure guest services are satisfactory * Provide general admin support and respond to inquiries and anticipate customers needs. * Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations. * Review and approve all reports, duty logs, etc. submitted by security personnel. * Ensure timely notification of all serious incidents. * Basic computer knowledge * Maintain effective communications with all assigned security personnel. * Deliver a memorable and pleasant experience to all customers/vendors. * Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location. * Work with management in the development and implementation of sound employee relations, development, and retention programs for the location. * Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually. Assume other duties as required by either Client or Northeast Security, Inc Security Officer and Supervisor Skills: * Excellent customer service skills and service delivery orientation * Answering phone calls * Monitoring security Concierge personnel to ensure guest services are satisfactory * Client Management Skills * Strong Leadership skills * Knowledge of supervisory practices, procedures, and security operations * Ability to provide positive direction and motivate performance. * Strong attention to detail * Strong written and verbal communication skills * Ability to show responsibility and friendliness towards clients and residents. * Strong professionalism * Ability to solve conflict/problem solve. * Maintain the highest ethical and professional standards. * Must be able to multi-task and self-manage in a dynamic environment. * Must be knowledgeable of all company policies and procedures. * Maintain effective relationships with all levels of the company and client organizations Security Officer and Supervisor Requirements: * Customer Service Experience required. * Receptionist or guest service experience required. * two to three years of Previous security Concierge and reception experience, or related field/education. * Neat and professional appearance * Dependable means of transportation * Ability to communicate clearly and effectively in English (both written and verbal) * High School Diploma/GED Equivalent

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status. Job Skills / Requirements Northeast security is seeking vehicle and foot patrol Security Supervisor for our site located in New Bedford, Ma. Pay Rate: $22.66 Schedule: This position is primarily Wednesday-Sunday, 3:00 PM to 11:00 PM, with Mondays and Tuesdays off. Please note - the schedule may be temporarily adjusted to Monday-Friday, 1st shift (approximately 6 months) to meet operational needs. Flexibility is required during this period. Full Time Days and Hours are TBD **Must have three years of valid Driver's License with a clean driving history** Recruiters will call to discuss preference upon applying. Security Officer and Supervisor Responsibilities include but are not limited to : Must keep a professional appearance. Must remain on post at all times. Monitoring security Concierge personnel to ensure guest services are satisfactory Provide general admin support and respond to inquiries and anticipate customers needs. Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations. Review and approve all reports, duty logs, etc. submitted by security personnel. Ensure timely notification of all serious incidents. Basic computer knowledge Maintain effective communications with all assigned security personnel. Deliver a memorable and pleasant experience to all customers/vendors. Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location. Work with management in the development and implementation of sound employee relations, development, and retention programs for the location. Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually. Assume other duties as required by either Client or Northeast Security, Inc Security Officer and Supervisor Skills: Excellent customer service skills and service delivery orientation Answering phone calls Monitoring security Concierge personnel to ensure guest services are satisfactory Client Management Skills Strong Leadership skills Knowledge of supervisory practices, procedures, and security operations Ability to provide positive direction and motivate performance. Strong attention to detail Strong written and verbal communication skills Ability to show responsibility and friendliness towards clients and residents. Strong professionalism Ability to solve conflict/problem solve. Maintain the highest ethical and professional standards. Must be able to multi-task and self-manage in a dynamic environment. Must be knowledgeable of all company policies and procedures. Maintain effective relationships with all levels of the company and client organizations Security Officer and Supervisor Requirements: Customer Service Experience required. Receptionist or guest service experience required. two to three years of Previous security Concierge and reception experience, or related field/education. Neat and professional appearance Dependable means of transportation Ability to communicate clearly and effectively in English (both written and verbal) High School Diploma/GED Equivalent Education Requirements (All) High School Diploma Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan This is a Full-Time position 3rd Shift.

Join a Company That Grows People At Lewis, we're not just trimming trees - we're building a future. As the second-largest utility vegetation management company in North America and a proud employee-owned business, we believe every person on our team matters. When you join Lewis, you're not just taking a job - you're investing in your future. Why You'll Love It Here * Experience the great outdoors while working in nature, not stuck behind a desk! * Elevate your career with us - we prioritize training and internal promotions! * Join a vibrant team that champions safety, values your feedback, and fosters a strong sense of camaraderie! * Shape your future with us through our fantastic Employee Stock Ownership Plan (ESOP)! Responsibilities What You'll Do as a Supervisor As a Supervisor at Lewis Services, you'll play a critical role in developing General Forepersons (GFs), ensuring safe operations, supporting customer relationships, and maintaining high-quality work across your assigned area. You will: * Oversee the day-to-day operational performance of General Forepersons and their crews * Conduct weekly crew visits to coach GFs in safety leadership, project management, and job performance * Implement and maintain the Corporate Safety Program across all assigned workgroups * Support and participate in accident investigations, claims resolution, and safety follow-up * Ensure all arboricultural work meets Lewis quality standards through QA/QC reviews * Support equipment management by ensuring proper use, repairs, and preventative maintenance * Build and maintain strong customer relationships focused on satisfaction, retention, and responsiveness * Ensure compliance with customer contract specifications and requirements * Maintain regular communication with the Division Manager on operational updates and customer matters * Assist with reviewing or preparing estimates for fixed-price lump-sum bid work * Foster relationships with potential customers as directed by leadership * Attend internal and external training to deepen operational expertise * Analyze job-costing reports to identify trends, cost control opportunities, and operational improvements * Model Leadership in Action (LIA) principles and hold GFs accountable to them * Promote the professional development, mentorship, and success of each GF reporting to you * Perform other duties as assigned by the Division Manager or Regional Vice President Qualifications What You Bring * High school diploma or GED * Minimum 2 years of experience as a General Foreperson or equivalent * Proven leadership and coaching experience * Valid driver's license * Excellent communication skills * ISA certification required within one year (if applicable) * Ability to assist with preparing fixed-price estimates * Proficiency in Microsoft Office * Strong servant leadership and problem-solving skills * High integrity and strong safety-first attitude * Preferred: Spanish bilingual, arboricultural experience, QA/QC experience Physical Demands Ability to: * Sit, stand, walk, reach, and perform repetitive keystrokes regularly * Occasionally stoop, kneel, crouch, climb stairs, and lift/move up to 25 lbs. * Walk on uneven terrain and work outdoors * Tolerate exposure to extreme temperatures and noise Environmental Conditions * Frequently: Outdoor work * Occasionally: Temperature extremes, noise * Rarely: Hazardous materials Tools & Equipment * Computers, tablets, phones * Vehicles for travel * Standard office equipment What We Offer Non-Union Benefits: * Competitive pay $78,000-$95,0000 plus bonus potential * ESOP participation * Paid training and certifications * Health, dental, vision & HSA options * 401(k) * PTO and EAP Our DEI Commitment Our commitment to Diversity, Equity, and Inclusion (DEI) is key to the success of our business. We respect the differences among us, and we leverage those differences to create an environment where all employees feel welcome and fairly treated. We seek the best solutions possible by attracting and engaging a diverse workforce where all perspectives are sought and valued. Lewis Tree Service is an equal employment opportunity employer committed to providing equal opportunity for both applicants and employees. Lewis Tree Service prohibits unlawful discrimination or harassment of employees and applicants based on race, creed, color, national origin, sex, age (40+), religion, disability, marital status, sexual orientation, genetic information, citizenship status, veteran status, or any other legally protected characteristic, all employment decisions, including but not limited to recruitment, hiring, compensation, training, apprenticeship, promotion, demotion, transfer, lay-off and termination, and all other terms and conditions of employment. Lewis Tree Service's practices and policies are administered under applicable federal, state, and local laws. Únete a Una Empresa Que Hace Crecer a Su Gente En Lewis, no solo podamos árboles - estamos construyendo un futuro. Como la segunda empresa más grande de manejo de vegetación para servicios públicos en Norteamérica y un orgulloso negocio propiedad de sus empleados, creemos que cada persona en nuestro equipo importa. Cuando te unes a Lewis, no solo tomas un trabajo - haces una inversión en tu futuro. Por Qué Te Encantará Trabajar Aquí * ¡Vive el aire libre mientras trabajas en la naturaleza, sin estar atrapado detrás de un escritorio! * ¡Impulsa tu carrera con nosotros - damos prioridad a la capacitación y a las promociones internas! * ¡Únete a un equipo dinámico que valora la seguridad, escucha tus ideas y fomenta un fuerte espíritu de compañerismo! * ¡Construye tu futuro con nuestro fantástico Plan de Propiedad de Acciones para Empleados (ESOP)! Qué Harás Como Supervisor Como Supervisor en Lewis Services, desempeñarás un papel fundamental en el desarrollo de los General Forepersons (GFs), garantizando operaciones seguras, apoyando las relaciones con los clientes y manteniendo un trabajo de alta calidad en tu área asignada. Tus responsabilidades incluirán: * Supervisar el desempeño operativo diario de los General Forepersons y sus cuadrillas * Realizar visitas semanales a las cuadrillas para entrenar a los GFs en liderazgo en seguridad, gestión de proyectos y desempeño laboral * Implementar y mantener el Programa Corporativo de Seguridad en todos los grupos de trabajo asignados * Apoyar y participar en investigaciones de accidentes, resolución de reclamaciones y seguimiento de seguridad * Asegurar que todo el trabajo arborícola cumpla con los estándares de calidad de Lewis mediante revisiones de control de calidad (QA/QC) * Apoyar la gestión de equipos garantizando el uso adecuado, las reparaciones necesarias y el mantenimiento preventivo * Construir y mantener relaciones sólidas con los clientes enfocadas en la satisfacción, retención y capacidad de respuesta * Asegurar el cumplimiento con las especificaciones y requisitos de los contratos del cliente * Mantener una comunicación regular con el Division Manager sobre actualizaciones operativas y asuntos del cliente * Asistir en la revisión o preparación de estimados para trabajos de licitación de precio fijo o suma global * Fomentar relaciones con posibles clientes según lo indique el liderazgo * Asistir a capacitaciones internas y externas para profundizar la experiencia operativa * Analizar informes de costos de trabajo para identificar tendencias, oportunidades de control de costos y mejoras operativas * Modelar los principios de Leadership in Action (LIA) y responsabilizar a los GFs en su cumplimiento * Promover el desarrollo profesional, la mentoría y el éxito de cada GF bajo tu supervisión * Realizar otras tareas asignadas por el Division Manager o el Regional Vice President Lo Que Aportas * Diploma de escuela secundaria o GED * Mínimo de 2 años de experiencia como General Foreperson o equivalente * Experiencia comprobada en liderazgo y coaching * Licencia de conducir válida * Excelentes habilidades de comunicación * Certificación ISA requerida dentro de un año (si corresponde) * Capacidad para ayudar en la preparación de estimados de precio fijo * Dominio de Microsoft Office * Fuertes habilidades de liderazgo servicial y resolución de problemas * Alta integridad y una actitud firme de "seguridad primero" * Preferido: Bilingüe en español, experiencia en arboricultura, experiencia en QA/QC Exigencias Físicas Capacidad para: * Sentarse, pararse, caminar, alcanzar y realizar tecleos repetitivos regularmente * Ocasionalmente agacharse, arrodillarse, ponerse en cuclillas, subir escaleras y levantar/mover hasta 25 libras * Caminar en terreno irregular y trabajar al aire libre * Tolerar la exposición a temperaturas extremas y ruido Condiciones Ambientales * Frecuentemente: Trabajo al aire libre * Ocasionalmente: Temperaturas extremas, ruido * Raramente: Materiales peligrosos Herramientas y Equipo * Computadoras, tabletas, teléfonos * Vehículos para viajes * Equipo de oficina estándar Lo Que Ofrecemos Beneficios No Sindicales: * Pago competitivo de $78,000-$95,000 más potencial de bono * Participación en ESOP (Plan de Propiedad de Acciones para Empleados) * Capacitación pagada y certificaciones * Opciones de salud, dental, visión y HSA * 401(k) * PTO y EAP Nuestro Compromiso con DEI Nuestro compromiso con la Diversidad, Equidad e Inclusión (DEI) es clave para el éxito de nuestro negocio. Respetamos las diferencias entre nosotros y aprovechamos esas diferencias para crear un entorno donde todos los empleados se sientan bienvenidos y tratados de manera justa. Buscamos las mejores soluciones posibles atrayendo y comprometiendo a una fuerza laboral diversa donde todas las perspectivas sean valoradas. Lewis Tree Service es un empleador que ofrece igualdad de oportunidades. Se prohíbe la discriminación o el acoso ilegal contra empleados y solicitantes por motivos de raza, credo, color, origen nacional, sexo, edad (40+), religión, discapacidad, estado civil, orientación sexual, información genética, estatus migratorio, estatus de veterano u otra característica legalmente protegida. Todas las decisiones de empleo -incluyendo contratación, compensación, capacitación, promociones, traslados, bajas y terminaciones- se administran conforme a las leyes federales, estatales y locales aplicables.

We help make your world a safer place. Securitas is a trusted provider of professional security services, committed to delivering reliable, responsive, and respectful protection for people, property, and peace of mind. With a presence across diverse industries, we strive to ensure safety and service excellence at every client site. We are currently hiring for a Mobile Supervisor opportunity supporting a corporate client site in Hopkinton, MA. This role plays a key part in ensuring service quality across multiple accounts by supervising Mobile Officers, conducting field inspections, covering routes when needed, and maintaining strong communication with Branch leadership. This position involves a mix of supervision, patrol, response work, and quality control, along with direct interaction with both officers and clients. You will represent Securitas with professionalism, vigilance, and integrity in every aspect of your work. Current Opening: Part-Time - Saturday & Sunday, 12:00AM-8:00AM Pay Rate: $20.21/hour Key Responsibilities: Field Supervision & Support: Provide direct oversight to Mobile Officers working patrol, inspection, and response routes. Ensure officers are following procedures, delivering high-quality service, and representing Securitas standards. Offer coaching, guidance, and support as needed. Notify management of any performance concerns. Patrol & Response Coverage: Conduct patrols, inspections, and site checks across assigned locations. Respond to incidents, alarms, and client needs, completing accurate and timely documentation. Cover vacant mobile routes or shifts when necessary to maintain service continuity. Quality Assurance: Inspect patrol routes and client sites to ensure compliance with orders, post instructions, and contract expectations. Address service issues promptly and escalate concerns appropriately. Assist in onboarding client startups or service changes as directed. Communication & Coordination: Collaborate regularly with Branch management regarding staffing, scheduling, equipment, and service updates. Meet with client representatives as needed to discuss performance or address concerns. Maintain accurate logs, reports, and payroll-related documentation. Training & Development: Support the orientation and development of Mobile Officers. Help foster a positive, professional environment where staff are treated with dignity and respect. Qualifications: Experience: Prior security experience is strongly preferred. Previous supervisory or leadership experience is a plus. Skills: Strong communication and interpersonal skills. Ability to coach and guide staff in a respectful, effective manner. Solid judgment, professionalism, and the ability to stay calm under pressure. Strong organizational skills and attention to detail. Requirements: High school diploma or GED. Valid driver's license and clean driving history. Reliable transportation. Ability to pass background check and drug screening. Physical Requirements: Ability to patrol sites, drive for extended periods, climb stairs, and respond to emergencies. Ability to lift up to 25 lbs occasionally. Our Values Our core values-Integrity, Vigilance, and Helpfulness-guide every decision and action we take. They are the foundation of the trust we build with clients, colleagues, and the communities we serve. Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. #NorthernNE #NowHiring