Service Manager jobs at EverStaff

The Catering Services Manager is a leadership position which leads all aspects of catering solutions and special events at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards. Job Responsibilities ? Develop and complete catering solutions to meet customers? needs ? Develop and maintain effective client and customer rapport ? Deliver consistent quality in planning and carrying out events ? Facilitate the delivery of prepared food and set up of events crafted from banquet event orders ? Assist clients in planning special events and providing creative solutions to clients? needs ? Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation ? Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event ? Responsible for delivering food and labor targets ? Responsible for execution of catering events of varied size and scope including staffing and management ? Ensure accurate reporting of all catering related revenue, expenses, and receivables ? Recruit, train, schedule and develop team members ? Ensure compliance with all food, occupational, and environmental safety policies At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 2 years of experience ? Prior experience in a management or supervisory role preferred ? Previous experience in events, hospitality and catering preferred ? Requires a bachelor?s degree or equivalent experience ? Available to work event-based hours ? Must have excellent communications skills ? Complete Food Handlers and Alcohol Service Certifications as required ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Ability to stand for extended periods of time EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

The Food Service Manager at London Correctional Institution is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Compensation Data COMPENSATION: The salary range for this position is $58,344 to $58,344. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ? BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

Aramark Sports & Entertainment is looking to hire a new General Manager to support our food and beverage operations. THE OPPORTUNITY: As a General Manager at East Carolina University Athletics, you will plan, manage, and lead multiple contracted services with multi-million dollar revenue to meet operating and financial goals, client objectives, and guest needs. Services include food and beverage operations which could include concessions, catering and premium dining services and retail services. This position will support and be responsible for executing large sports events, concerts, catering, and other large venue special events. The General Manager will report to Senior Leadership with a team of salaried direct reports. This position is salaried, plus bonus eligible, contingent on achieving certain financial and performance goals. Job Responsibilities Full P&L responsibility in regard to food and beverage Manage the client relationship at the location, while providing hands on execution and leadership of operations. Leadership of a large team of managers and workforce throughout multiple units and concepts. Developing new concepts to increase existing revenue sources for public foods/concessions, premium service and catering outlets. Partner regions Vice President of Operations to plan and execute business development strategy for growth. Recruitment and development of new and existing managers. Interact successfully with the client, stadium guests and team members on a regular basis. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Minimum of 5+ years of large venue or multi-unit management experience is required. Premium and Concessions Management experience preferred. Direct P&L responsibility within a comparably scoped environment Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment. The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role. A passion for food & beverage with an ability to identify and develop successful concepts. Ability to communicate effectively with clients and senior management. Ability to respond effectively to changing demands. P&L accountability and/or contract-managed service experience is desirable. Candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

IT End User Services Lead 6 month contract to hire (W2 ONLY, NO C-C) Downtown Dallas, TX (Hybrid) We are seeking an experienced and strategic IT End User Services leader to oversee the delivery of EUS services through our IT MSP. This includes overseeing IT MSP service delivery of End User Support services inclusive of service desk operations, endpoint management, desktop engineering, collaboration tools, field services, and employee technology onboarding and support. The ideal candidate brings a customer-focused mindset, strong leadership capabilities, and a deep understanding of enterprise technology environments. Essential Duties & Responsibilities Define, create, and own roadmaps, strategies, and prioritize for EUS services. Serves as the primary liaison with IT MSP for EUS service providing oversight and ensuring business requirements are being delivered. Ensures IT MSP has proper management of products and demand. Coordinates across teams and stakeholders, ensuring timely communication and reporting throughout the demand delivery lifecycle. Oversees IT EUS architecture and engineering resources, approves designs as required Manages annual budget and contracts for EUS service; establishes charge back model for IT service as required Ensure IT MSP EUS is in alignment with human resource teams on onboarding and offboarding requirements. Oversee demand for change requests to end user environment Maintains risk register for EUS and IT general controls in coordination with IT MSP, ensuring identified risks are accepted, rejected, and/or remediation plans are defined. Balance team capacity against demands and budget Promote the development of innovative solutions, through automation and orchestration Drive capability area KPIs - adoption/usage, productivity, customer satisfaction Partner with engineering, development, operations, support, and other technology teams to meet customer needs Education, Skills & Experience Bachelors degree is required. Ten (10) years of EUS work experience is required. 5+ Years of EUS experience within enterprise-level organizations. Experience in Implementation and support of EUS products Experience in Implementation of EUS systems, service management systems, asset management products Working knowledge of setup and maintenance of EUS Infrastructure. Good Understanding of Microsoft Active Directory, LDAP, Multifactor Authentication, Citrix, MDM, Microsoft stack, Invanti EPM, RDP tools, Experience in implementing technical specifications Experience with regulatory and SOX controls Worked on ITIL incident, problem, and service request resolution for customers Experience in production incident handling, Change Requests, and Change management Experience with support documentation (operation run book, data flow diagrams, architecture diagrams, Incident responses, RCA's) Experience in building and scheduling reports and audit data Excellent communication skills and ability to work with global counterparts Excellent organizational, communication, and interpersonal skills Customer service and quality-focused with proven process improvement skills Innovative problem solving, research, and analytical skills Ability to multi-task and prioritize work effectively Strong understanding of data security, data classification, and data loss prevention Highly motivated self-starter Strong sense of ownership and driven to manage tasks to completion Proficiency needed in Microsoft Word, Excel, Visio, and PowerPoint. Experience with SmartSheets and ServiceNow is preferred. Related certifications: ITIL Estimated Min Rate: $52.50 Estimated Max Rate: $75.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

We are seeking a seasoned Service Manager - Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also includes Disaster Recovery (DR) planning and execution, major incident management, and cross-functional collaboration. Key Responsibilities: Governance & Compliance Ensure Service Desk processes meet internal and external audit requirements. Enforce security, compliance, and data privacy standards across all Service Desk activities. Maintain compliance reporting and audit trails for ITSM processes. People & Culture Maintain adequate staffing for peak loads, holidays, and on-call rotations. Drive continuous skill development (technical and soft skills). Handle performance management, including underperformance and disciplinary actions. Ensure daily reporting and analysis of past 24-hour performance. Forecast ticket volumes and plan resource capacity. Technology & Innovation Own Service Desk tools, ticketing systems, and integrations. Call Management System: Own and manage the call management platform, including configuration changes and enhancements. Identify and implement automation/self-service opportunities. Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support. Plan and coordinate tool upgrades and integrations. ITSM & Process Excellence Drive ITSM process governance for Incident, Request, Problem, and Change Management. Conduct regular reviews and improvements in Knowledge Management processes. Analyze operational data and provide recommendations for process improvement and trend-based actions. Business Continuity Plan, execute, and document DR drills; initiate DR actions during outages. Act as Incident Manager during critical outages, including stakeholder communication. Drive root cause analysis and permanent fixes for recurring issues. Customer Experience Own CSAT metrics and remediation plans. Prepare and present dashboards and service reviews to leadership. Ensure proactive communication during major incidents and outages. Financial & Vendor Management Manage Service Desk operational budget and cost optimization. Govern vendor SLAs, contracts, and performance reviews (QBRs). Workplace Expectations Mandatory 5 days in office presence. Available for escalations during off-hours and weekends when required. Strategic Alignment Drive continuous improvement and process maturity. Collaborate with EUC, Security, Network, and Application teams for seamless service delivery. Ensure Service Desk readiness for change management and releases impacting end-user services. Qualifications Education: Bachelor's degree in IT or equivalent experience. Experience:12-15 years in IT with proven Service Desk leadership experience. Certifications: ITIL preferred; Microsoft/VDI certifications a plus. Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling. KPIs All contractual Service Desk SLAs including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Abandon Rate, etc. Knowledge base utilization and improvement metrics. Compliance and audit readiness scores.

We're searching for an IT Service Desk Manager who isn't just keeping the lights on but shaping how support feels, functions, and evolves. This leader brings fresh ideas, a people-first mindset, and the technical backbone to run a high-performing support operation. If you thrive in fast-moving environments and love turning chaos into clarity, this role calls your name. Location: Onsite Type: Direct Hire Start Date: January Key Responsibilities Lead and mentor the service desk team, driving excellence in customer service and technical troubleshooting. Manage daily ticket flow, ensuring timely resolution, accurate triage, and proper escalation paths. Introduce and refine innovative support practices that improve speed, quality, and user satisfaction. Partner with IT leadership to develop and implement service strategies, SOPs, and performance metrics. Oversee onboarding/offboarding processes, device provisioning, and common enterprise support needs. Build strong relationships with internal customers, turning feedback into actionable improvements. Track KPIs, analyze trends, and deliver insights that shape staffing, training, and process decisions. Ensure compliance with security standards, IT policies, and change management guidelines. Collaborate cross-functionally with infrastructure, network, and application teams to resolve complex issues. Champion a culture of learning, ownership, and proactive problem-solving. Required Experience & Skills 5+ years of IT service desk or end-user support leadership experience. Strong understanding of Windows/Mac environments, O365, ticketing systems, and common enterprise applications. Proven ability to modernize or scale support operations. Experience with ITSM frameworks and best practices (ITIL a plus). Excellent communication skills, with calm-in-the-storm leadership. Ability to manage multiple priorities and inspire teams in a dynamic environment. Strong analytical skills, with comfort reading dashboards, spotting patterns, and driving decisions.

The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align service delivery with business objectives. Major Responsibilities/Activities: Team Leadership & Development: Manage, coach, and trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service. Service Operations: Uses ITSM platforms (e.g., ServiceNow) to manage service lifecycles; ITIL-based service management practices to track SLAs, service availability, and business impact. Manage end-to-end service delivery, including incident, request, change, and knowledge management. Escalation Management: Serve as the primary escalation point for severe or unique technical issues. Performance Monitoring: Define and track service metrics (e.g., resolution time, customer satisfaction) to identify trends, root cause and areas for improvement. Process Improvement: Develop and refine workflows, escalation rules, and service request classification schemes. Collaboration: Work closely with infrastructure, cybersecurity, and application teams to ensure seamless IT service delivery. Compliance & Documentation: Ensure adherence to IT policies, including incident management, change control, and access governance. Minimum Requirements: Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). Minimum 5 years of experience in IT support, with at least 3 years in a supervisory or managerial role. Strong knowledge of help desk software, ITSM frameworks (e.g., ITIL), and performance metrics. Excellent communication, leadership, and problem-solving skills.

We're looking for a hands-on leader to run our day-to-day end-user support function. This person will guide a team of analysts, own the queue, and jump in on hairy escalations when needed. You'll tune processes, watch the right numbers, and keep support outcomes aligned with what the business actually needs. Responsibilities Lead, mentor, and upskill service desk analysts; set expectations and coach for consistent, high-quality customer care. Orchestrate daily operations across incidents, requests, changes, and knowledge-using an ITSM platform (e.g., ServiceNow or similar). Act as the final escalation point for complex/priority issues; coordinate cross-team swarms to drive timely resolution. Define, track, and report KPIs/SLAs (first response, time to resolve, CSAT, backlog health); use trends to prevent repeat problems. Standardize and improve workflows, routing rules, and categorization to reduce handle time and boost first-contact resolution. Partner with infrastructure, security, and application teams to deliver seamless support for endpoints, accounts, and core services. Maintain clear runbooks/knowledge articles; ensure policy compliance for incident, change, access, and audit requirements. Plan ahead-capacity, shift coverage, on-call rotations, and communications for maintenance or major events. Requirements Bachelor's degree in IT/CS or equivalent experience. 5+ years in end-user support with 3+ years leading a help/service desk team. Practical command of ITSM practices and tooling (ServiceNow or comparable), including incident, request, change, and knowledge management. Proven escalation management and troubleshooting chops across Windows/Mac endpoints, O365, identity/access, and common business apps. Metrics-driven mindset with the ability to build dashboards, interpret data, and action continuous improvements. Clear, calm communicator who can influence across technical and non-technical stakeholders. Nice to have: experience with patch/upgrade cycles, end-user training programs, and familiarity with security/identity tools (e.g., SailPoint or similar).

The Senior Manager of Support Services will be at the forefront of managing a high volume of service requests daily, ensuring seamless delivery of Tier 1 user support services across the firm. The manager will oversee the support services for the Help Desk, and will collaborate closely with the Senior Manager of User Experience, CTO and CIO to optimize user experiences and streamline support processes. Primary Responsibilities: Develop and manage the ITIL processes for the IT department, including Change, Problem and Incident processes. Serve as the ITIL process manager and facilitate the change, problem and incident management meetings for the department. As the firm's problem manager, work with problem owners to categorize and prioritize accurately, and push for resolutions to problems with higher priorities. Own analytics and continued service improvement for the IT department, including sharing metrics associated with escalated response, incident, problem and change management, quality assurance and customer service metrics. Develop a process for the knowledgebase and audit to ensure continuously updated and improved and own the knowledge-centered support lifecycle. Evaluate and select a new service management tool for the help desk and other business service areas, where appropriate. Implement and manage the service management tool, including automating and improving internal IT workflows. Create and maintain operational dashboards and scorecards, including an executive dashboard, to ensure SLA, service and stability targets are met. Develop customer service standards across the service desk to provide a consistent user experience and monitor performance. Own the emergency communications system for the IT department, and partner with the Incident Response Manager to prepare and pre-stage outage communications. Partner with the Director of Office Operations to frequently facilitate readiness drills and test the emergency communication system on a firmwide scale. Partner with the Sr. Manager of User Experience on all internal client communications. Develop a user centric genius bar, and other support experiences, to improve availability and education on IT systems and services. Frequently walk the floor and visit firm offices for customer listening sessions to improve services. Conduct routine listening sessions with all areas of the firm and develop an action plan based on end user feedback. Partner with the training department to bring awareness of new and existing systems and increase adoption. Directs and supervises the service desk's daily operations, ensuring the timely and efficient delivery of support services to customers and internal business teams. Drives operational performance excellence, continuously monitoring and optimizing ITSM processes to meet evolving business needs and industry best practices. Upholds SLAs while prioritizing customer satisfaction through swift resolution of user concerns, proactive issue resolution, and fostering clear channels of communication. Continue cultivating a culture of accountability, professionalism, and continuous improvement within the teams. Conducts thorough reviews and strategic planning sessions to address any outstanding critical matters by the end of each day. Analyzes ongoing major incidents, scheduled outages, and daily business events to determine staffing adjustments as necessary. Resolves any SLA-related concerns by evaluating IT service requests nearing or surpassing their SLAs and potentially adjusting staff priorities accordingly. Analyzes operational metrics regularly, identifying areas needing attention. This manager will continuously review metrics and reports throughout the day, making staffing and workflow adjustments to optimize performance. Ensures customer satisfaction by diligently following up on feedback and addressing any concerns raised. The manager will collaborate closely with the Senior Manager of User Experience to enhance client satisfaction. They will routinely review feedback from post-ticket satisfaction surveys, particularly addressing any negative responses or concerns raised by customers. Monitor incoming service-desk tickets to discern patterns and identify interdependencies that may not be apparent to individual agents focused on specific tickets. Regularly reviews the daily summary of open issues and promptly follow up with the responsible team(s) to ensure timely resolution. Engages in staffing functions, including recruitment, training, scheduling, and conducting performance evaluations. Collaborates closely with fellow team members to strategize and deliver a seamless technology experience for all firm personnel, from inception to implementation. Stays abreast of the latest trends in user experience within similar organizations, ensuring our approach remains current and competitive. Engages in collaborative efforts with various teams within the IT departments to maintain focus on delivering an optimal user experience and ensuring high levels of customer satisfaction. Education: Bachelor's degree in Information Technology or related field and/or equivalent combination of education and experience Qualifications: Previous management experience with the ability to delegate tasks as necessary is highly preferred. Proficient in understanding and diagnosing various computer and software applications. Demonstrates strong analytical skills, capable of prioritizing issues, anticipating consequences, making decisions, and taking action with meticulous attention to detail. Possesses technical acumen and computer literacy, coupled with considerable patience and the ability to handle situations diplomatically and assertively. Skilled in solving practical problems and navigating diverse scenarios with a blend of abstract and concrete variables, particularly in environments with limited standardization. Exhibits excellent presentation, advocacy, interpersonal, and communication skills. Demonstrates adeptness in handling situations with diplomacy and assertiveness. Must collaborate with others professionally and respectfully. Capable of synthesizing complex, interdependent, and occasionally conflicting needs. Maintains awareness and practical understanding of current technologies, their application, and relevance to digital experiences. Possesses a working knowledge and background in service desk operations, as well as experience with Windows-based workstations and related peripherals. Previous experience in a law firm or professional services environment is desirable. The anticipated annual base salary range for this position is $225,000-$250,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job. EEOC Statement: Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity and expression, or status in any group protected by federal, state or local law.

The Service Delivery Manager - Infrastructure oversees the delivery, performance, and lifecycle management of infrastructure services across the local region, collaborating closely with global IT teams. This role ensures reliable, secure, and cost-effective operation of servers, storage, networks, and related systems. The manager provides technical and operational leadership, drives service improvements, oversees vendors, manages budgets, and ensures adherence to ITIL-based processes and global governance. Strong leadership, cross-functional coordination, and hands-on understanding of modern infrastructure technologies are required, with a focus on delivering stable, high-quality IT services to the business. Essential Duties Oversee end-to-end delivery and performance of regional IT infrastructure services (servers, storage, networking, cloud, security) Manage infrastructure operations: monitoring, maintenance, capacity planning, lifecycle management Provide leadership for server and storage platforms (NetApp & Veeam experience highly beneficial) Ensure network reliability and performance, coordinate with global teams on design, maintenance, upgrades Own core ITIL-based processes for the region (incident, problem, change, request, asset, service-level management) Monitor service performance, produce service-level reports, drive continuous improvement Coordinate and prioritize infrastructure projects and operational workloads across local and global teams Act as primary escalation point for regional infrastructure and networking issues Manage vendor relationships, contracts, support agreements to ensure quality service delivery Develop, manage, and optimize infrastructure budgets; propose annual capital and operational expenditures Ensure adherence to cybersecurity, data privacy, and compliance requirements Collaborate closely with global IT teams to align with architecture standards, roadmaps, governance models Prepare and deliver operational and project updates, documentation, presentations to leadership Ensure infrastructure projects are delivered on time, within scope, and within budget Manage on-call expectations and provide direction during critical incidents Job Requirements Bachelor's Degree in Information Technology, Computer Science, or related field 5+ years of experience in IT infrastructure management or similar leadership role Strong technical knowledge: servers, storage (NetApp preferred), networking, Microsoft Teams calling, cloud environments (Azure/AWS), Virtualization (VMware), Backups (Veeam \ Snap Mirror), IT operations ITIL certification required or strong ITIL process experience Industry certifications (Azure/AWS, Network+ / CCNA, or similar) are a plus Experience in shared services and global/virtual teams across time zones Demonstrated leadership, team coordination, stakeholder management experience Strong organizational and communication skills; ability to translate technical issues into business-friendly language Strong analytical and problem-solving abilities; focus on service quality and uptime Ability to prioritize tasks in a dynamic, fast-paced environment Customer service-oriented approach to infrastructure delivery 20%+ travel expected, including some international travel Occasional weekends, off-hours work, and limited on-call availability required based on project and operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Customer Service Manager - Direct Hire Compensation: $80,000-$100,000 + 5% Bonus Reports To: Executive Vice President Schedule & Benefits: Hours: 8:30 AM-5:00 PM, fully onsite Benefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTO Job Description: Customer Service Manager The Customer Service Manager will lead the customer service function, ensuring efficient order processing, strong communication with retail partners, and proactive issue resolution. This role supports Sales, Production, and Logistics while driving customer experience standards and team performance. Key Responsibilities Customer Interaction & Order Management Maintain daily communication with customers, brokers, sales reps, and major retail partners Process customer orders via ERP and EDI platforms; ensure accurate EDI mapping and transmission Manage retailer-specific requirements (routing guides, portals, labeling, compliance documents) Prepare internal documentation for orders, promotions, samples, and special programs Coordinate with Production Planning and Warehouse to meet order deadlines and promotional commitments Ensure timely and compliant deliveries to all accounts Customer Service Operations Oversee customer complaints, including chargebacks, deductions, compliance issues, and EDI errors Work cross-functionally to resolve issues impacting fulfillment and service levels Provide backup coverage for customer service team members as needed Develop and maintain customer service procedures, tools, and best practices Leadership & Team Development Lead, coach, and support the customer service team Set KPIs including fill rate, on-time delivery, EDI accuracy, and retailer scorecard performance Promote a culture of accountability, communication, and customer focus Cross-functional Support Partner with Sales on promotional planning, inventory availability, and retailer requirements Assist with pricing updates, seasonal programs, and promotional execution Provide leadership reporting, scorecards, and performance updates Qualifications & Skills Bachelor's degree in Business Administration or related field 3-5+ years of customer service management in manufacturing, distribution, or CPG Strong ERP/EDI knowledge; SPS Commerce experience strongly preferred Strong understanding of retailer compliance, portals, routing guides, and chargeback management Excellent communication, leadership, and problem-solving skills Ability to thrive in a fast-paced, retail-driven environment with strong attention to detail Interview Process Round 1: Virtual or onsite with HR Round 2: Virtual or onsite with senior leadership

Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $100K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience

Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team! Job Overview: The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal. This position is the face of the branch helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability and sound asset management. Education/Experience: Minimum 5 years' experience in materials handling operations Minimum 3 years' leadership experience Capable of financial acumen desired Proven experience with customer driven roles Excellent interpersonal and verbal communication skills Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written Must be a team-oriented professional who can handle multiple projects in a fast-paced environment A demonstrated ability to lead, train, mentor, and implement be practices amongst reports Proficient in MS Office Suite required Principle Responsibilities: Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources Establish and implement safety programs in line with company values and programs Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc. Management of both internal and external property and systems installations and repairs including systems and landscaping Provide support and direction sales and sales support team Collaborate with leadership to implement new or improve existing processes Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies Measure and analyze employee performance and operational metrics Provide mentoring and guidance to employees Establish a work environment conducive to maintaining good employee morale

Operations Manager - Distribution Center About the Role We are looking for a results-driven Operations Manager to lead daily distribution center activities and drive operational excellence across fulfillment, inventory, and warehouse execution. This role is ideal for a hands-on leader who thrives in fast-paced environments and is passionate about continuous improvement, team development, and process optimization. The Operations Manager will play a key role in improving performance, ensuring safety and quality standards, and partnering cross-functionally to support business objectives. What You'll Do Lead and manage end-to-end distribution center operations, including receiving, storage, order fulfillment, and shipping. Drive continuous improvement initiatives using Lean principles, Kaizen events, and standard work to improve productivity and reduce inefficiencies. Establish and sustain 5S standards to promote a safe, organized, and efficient warehouse environment. Develop, coach, and mentor frontline leaders and associates to build a high-performing, accountable team. Track and analyze operational KPIs related to throughput, accuracy, service levels, and labor efficiency. Partner with planning, inventory, and customer-facing teams to ensure on-time and accurate order execution. Ensure compliance with safety policies, company standards, and regulatory requirements. Identify operational risks and implement corrective actions to support consistent performance. What We're Looking For Proven experience leading operations in a distribution, fulfillment, or warehouse environment. Strong working knowledge of Lean, continuous improvement tools, and operational best practices. Demonstrated ability to lead teams, influence change, and improve performance through data and metrics. Excellent communication skills with the ability to work effectively across functions. Experience with warehouse management systems (WMS) and operational reporting tools preferred. Bachelor's degree in operations, supply chain, logistics, or a related field-or equivalent experience.

Perm - Director of Transplant Services (Days) - Dallas, TX Permanent - Leadership Specialty: Director of Transplant Services Schedule: Monday-Friday, 8:00 AM - 5:00 PM Shifts: Days Compensation Hourly Range: $61.06 to $103.85 Job Summary The Director of Transplant Services leads the operational, clinical, and strategic direction of the transplant program at Dallas TX. This role ensures seamless integration of services, program growth, quality outcomes, and compliance with accreditation standards. The director collaborates with medical leadership to develop, implement, and monitor a person-centered care model and community outreach initiatives. This position involves managing teams, improving care pathways, and optimizing patient access and engagement. Key Responsibilities Partner with the Program Medical Director to lead operational and strategic initiatives across the transplant service line. Implement clinical best practices, standardized documentation, and enhanced care coordination. Develop and oversee innovative care models to improve patient outcomes and reduce variations in care. Foster strong communication and collaboration across Parkland Health and community partners. Streamline and standardize processes to ensure reliability, sustainability, and improved access to care. Maintain and strengthen program accreditation and regulatory compliance. Facilitate multidisciplinary team meetings with nursing and medical leadership. Participate in quality initiatives, certifications, and credentialing activities. Support involvement in CMS Innovation programs and alternative payment models. Build community partnerships to enhance access to resources and patient engagement. Represent Parkland in state and national transplant organizations and conferences. Required Skills & Abilities Strong understanding of transplant program standards, accreditation requirements, and data platforms Expertise in clinical operations, program evaluation, and outcome management Excellent communication skills across clinical and administrative teams Ability to manage multiple operational teams and execute strategic goals Strong leadership, staff development, and team motivation skills Experience with community engagement and patient-centered care Fiscal management knowledge (budgets, grants, personnel) Strong writing skills for reports, grants, and educational materials Proficient in Windows-based software (Word, Excel, database systems) Education & Experience Requirements Education (Required) Master's degree in nursing, Business Administration, Health Administration, or related field Experience (Required) 8+ years professional experience in: Transplant Services Peritoneal Dialysis operations Benefits Medical, Dental, Vision Life Insurance Disability Coverage Flexible Spending Accounts *Offered pay rate will be based on education, experience, and healthcare credentials. Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees. Interested? Apply now! About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

We are seeking a highly organized and proactive Operations Manager and Property Management Coordinator to support our team in delivering exceptional service to tenants and maintaining operational excellence. This role combines property management, vendor coordination, financial administration, and operational support to ensure smooth day-to-day operations. This role will work closely with our Director of Operations and will sit fully on-site in Jersey City. Key Responsibilities Maintenance Coordination & Property Management Respond promptly to resident maintenance requests and service calls, dispatching technicians or vendors within established timelines. Monitor and ensure timely completion of work orders in compliance with company standards. Conduct follow-ups with tenants to confirm satisfaction and resolution of maintenance issues. Perform weekly on-site inspections to maintain operational and maintenance standards. Research, evaluate, and onboard qualified vendors and service providers. Manage RFP processes to secure competitive pricing and quality service. Serve as the primary point of contact for operational and maintenance vendors, fostering strong relationships. Review and process invoices for accuracy and completeness. Manage office and maintenance supply orders, maintaining proper documentation and inventory. Track and maintain financial records, including banking matters. Perform accounting tasks using Excel and QuickBooks. Provide direct assistance to the Director of Operations with administrative tasks, project coordination, and special initiatives. Support operational reporting, documentation, and compliance tracking. Identify and implement process improvements to enhance efficiency and tenant satisfaction. Oversee daily office activities, including correspondence and budget management for multiple properties. Organize and track timelines for current inventory and future business development activities. Conduct online research on investment opportunities and market trends. Qualifications Bachelors Degree in Business Strong organizational and multitasking skills. Excellent communication and relationship management abilities. Proficiency in Microsoft Excel and QuickBooks. Experience in property management or operations preferred.

Business Manager - Build a Branch. Lead a Team. Create Opportunity. Who We Are At Ōnin Staffing, we don't just fill jobs - we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values innovation and collaboration. About the Role We're looking for a dynamic and driven Business Manager to launch and grow one of our branch locations! In this high-impact role, you'll take the lead on sales, operations, and team development - building a thriving business from the ground up. You'll be the face of Ōnin in your market, driving growth, developing talent, and directly impacting lives in your community. What You'll Do Lead and manage all day-to-day branch operations with a focus on performance and service excellence Drive business growth through sales, networking, and local market engagement Build, coach, and develop a high-performing internal team Cultivate strong client partnerships and deliver tailored staffing solutions Support job seekers through onboarding, orientation, and job placement Ensure compliance with company policies, employment regulations, and safety standards Strategically grow your branch using Ōnin's Branch Maturity Cycle Ideal Candidate 2+ years of leadership or management experience Background in staffing, sales, or business development preferred Proven ability to lead teams and deliver measurable results Strong communication, organizational, and problem-solving skills Bachelor's degree in Business or related field preferred Entrepreneurial spirit with a passion for people and performance Why Join Us? At Ōnin Staffing, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include: Competitive commission structure & bonuses 401(k) with 3% match Medical, dental, and vision insurance Paid vacation & holidays Free counseling and legal services Tuition reimbursement, and more! If you're ready to take the next step in your career and create opportunities, apply today to be a part of The Ōnin Group!