Sales Associate, Partner Relations

EVO Payments
Denver, CO
EVO Payments Inc. is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

The Sales Associate, Partner Relations is responsible for facilitating all functions related to B2B partner management and service, including assisting Account Manager and leadership with specific tasks and projects as required.
What you'll do:

* Perform and assist with all functions related to Partner Support and Management; assist in boarding of new merchants as required.
* Maintain current knowledge of EVO products, services and processes. Attend all new product and service training sessions as assigned by supervisor.
* Monitor assigned tasks to ensure completion on timely basis.
* Perform QA of essential CRM fields in internal databases.
* Record and track activities and exceptions in SalesForce.
* Assist Account Manager in fulfilling necessary tasks and projects.
* Outbound/inbound calls and communications with ISVs and POS resellers to assist in Beta testing process
* Assist with any Partner notifications, setup issues and product and/or service issues for partners and their merchants
* Responsible for documenting and communicating outstanding issues to management and associated Account Manager.
* Identify and escalate obstacles that prevent successful partner relations within set service level.
* Provide updates to the team when paperwork, agreements, forms, services, etc. are updated within the company to make sure that the most up-to-date knowledge is maintained.
* Perform miscellaneous job duties as assigned, and this means any other duties required by management daily and weekly that may be outside the rim of responsibilities within the Sales Coordinator role.
* Coordinate and interact with other internal teams for successful resolution of projects and issues
* Schedule flexibility requiring earlier or later start/end times due to workload.
* Multi-tasking and adapting to change is important for this position.
* Assist with additional needs as required.

About you:

* Bachelor's Degree required.
* 3 years of channel and/or merchant services experience preferred.
* Proficient knowledge of CRM systems (i.e. SalesForce)
* Strong customer services focus and detail orientation.
* Strong oral and written communications and interpersonal skills.
* A critical focus on accuracy.
* Ability to establish priorities, work collaboratively, and meet objectives.
* Ability to work independently, but with a team focus.
* Ability to maintain confidentiality.
* Ability to manage multiple projects and initiatives.
* Good organizational skills.
* Ability to analyze and research an issue; conveying of urgency when necessary, while managing the issue to closure.
* Ability to follow up with an issue/project until completion.
* Ability to prioritize in a fast-paced environment with limited supervision.
* Good follow-through skills and ability to resolve issues in a timely manner.
* Proficiency in Windows based computer applications (Microsoft Office Suite) and other applications and systems as necessary.

Why work for EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by applicable federal, state or local law.

Senior Business Development Executive

EVO Payments
Denver, CO
The Senior Business Development Executive is responsible for identifying, targeting, developing, and executing partnerships in the ISV / VAR channels to drive incremental leads, MIDs, and revenue to EVO. This person will cultivate new business opportunities for EVO's sales channels, drive merchant application counts, and profitable growth for EVO and its subsidiaries.
What you'll do:

* Drive the development and execution of sales strategies to have BDs bring on ISVs/VARs/other channel partners to increase GRP and app count
* Continually research and seek out new technologies, new equipment and integration opportunities
* Utilize reporting and key measures to identify opportunities for further client growth
* Work with internal resources to ensure problems are resolved in a timely fashion and all deliverables are met
* Develop and present sales overviews
* Maintain a strong pipeline of engaged, direct selling ISVs
* Execute partner agreements
* Meeting or exceeding annual sales goals
* Participate in company events/demos and tradeshows as applicable
* Demonstrate knowledge of industry products, synergies and all company systems
* Perform related projects and duties as assigned

About you:

* Bachelor's degree in Business, or related discipline preferred, or equivalent experience with 5 years' sales experience
* Knowledge of integrated payments, ISVs, VAR, Hosting, Shopping Cart, Bankcard or
* Financial Services industries preferred
* Excellent communications and interpersonal skills
* A strong customer service focus and ability to work with and relay detailed information
* Strong analytical and organizational skills
* Ability to work in a fast-paced environment
* Strong collaborative and influencing skills
* Experience using Microsoft Office applications
* Good follow-through skills and ability to resolve issues in a timely manner
* Ability to maintain confidentiality

Why work for EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by applicable federal, state or local law.

Project Manager

EVO Payments
Tampa, FL
EVO Payments, Inc. is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. The Technical Project Manager will be responsible for leading teams through the implementation of complex IT projects using a combination of management and technical skills.
About You:

5-10 years of experience managing complex IT projects.

PMP Certification required.

Proficient in Microsoft Project

Demonstrated experience delivering project management discipline and structure to an evolving and dynamic environment.

Incredible organization, communication and problem solving skills.

Ability to influence and negotiate to obtain positive outcomes.

Experience in the payments space is a plus

Ability to exercises discretion and independent judgement when making decisions that affect the Company

Proficient computer skills using Microsoft Office suite including Word, Excel, Outlook and Windows based programs required

Utilize support resources to better assist our customers with any request they may have

Strong team player with high quality written and verbal communication skills

Ability to escalate top priority, production-critical issues to the appropriate technical staff

Ability to prioritize and balance the needs of multiple constituents and projects

Must be able to utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision required

Strong Organizational skills with the ability to multi-task

Demonstrated success in effective project delivery preferred

Willing to go the extra mile to get the job done preferred

What You'll Do:

Oversee all aspects of project management; working closely with the business teams, infrastructure teams, and development teams.

Lead technical deployment projects from kick-off to close

Ensure customer projects are delivered on-time, on-budget and within all business requirements and specifications.

Work with business teams, infrastructure teams, and development teams to coordinate development and delivery of services, manage project related risks, identify and resolve issues as they arise.

Develop required project management documentation such as detailed project plans (Microsoft Project), action item trackers, project estimates, resource plans and status reports.

Monitors project performance and interact regularly with project sponsor, stakeholders, and executive team.

Oversee development and management of standard operating procedures within industry best practices and PCI guidelines and standards.

Influence and contribute to successful organizational change, including new ways of doing business.

EVO is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by applicable federal, state or local law.

Be the first to see new jobs

Team Lead, Technical Support

EVO Payments
Tampa, FL
EVO Payments Inc. is a leading privately held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

The Technical Support Team Lead is responsible for monitoring the phone queue, assisting the Technical Support staff as their first level support and resolving complex issues or escalations.
What you'll do:

* Answer calls, emails, internal work orders and escalation requests in an ACD call queue based setting and in accordance with service level expectations.
* Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
* Maintain call queue awareness at all times and maintain adherence to call center operating guidelines as provided by management.
* Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
* Assist merchants with reconciling their processed transactions.
* Troubleshoot, configure and perform maintenance functions on POS terminals, peripheral equipment, POS applications and semi-integrated solutions according to set procedures.
* Maintain detail-oriented and customer-centered focus while troubleshooting POS related issues or working requests to ensure accurate and efficient maintenance of work. Make accuracy and quality a priority by double-checking work prior to completion.
* Work with all sales channels to provide ongoing technical support for merchants as defined by the product classification.
* Log interactions, which include calls, emails and maintenance queue, using detailed, specific and professional remarks in internal systems.
* Maintain thorough knowledge of supported systems, up to but not limited to POS downloader systems, third party portals and support/administration tools, front-end processing systems and proprietary internal systems.
* Attend trainings and complete on-line assessments to maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
* Assist fellow team members with answers to questions and/or problem resolution via verbal or written communications.
* Work independently in a fast-paced environment and adhere to deadlines even when under pressure.
* Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.
* Perform miscellaneous job duties as assigned by management.
* Escalate issues, as necessary, to management on duty.
* Provide senior level support to merchants, Sales Partners and internal employees following up through full resolution.
* Lead by example by promoting and adhering to established processes, procedures and guidelines to effectively mentor team members.
* Provide creative solutions to problems to ensure customer satisfaction and productivity.
* Actively monitor call queues for proper coverage and engage representatives accordingly.
* Ensure the voicemail box, maintenance queue responsibilities and assigned projects to team members are completed within required timeframes.
* Share critical information with team and ensure procedural information is current and accurate.
* Provide feedback to Quality Assurance Analysts and Technical Support team members on the technical aspects of call reviews.
* Coach and assist fellow team members, as necessary, with troubleshooting issues on inbound and outbound calls.
* Work with internal and external Sales Partners, Resellers and Integrators to provide on-going support for all merchants, regardless of complexity.
* Follow established escalation procedures to report system, software and hardware issues and keep Client Services management informed.
* Act as escalation point between Technical Support, Sales, Product, Installation and File Build teams to ensure quick and accurate installation, training and support of merchants.
* Assist in updating technical support documentation to ensure technical support staff has the required information needed to perform their job.
* Continue to expand job knowledge by attending classroom training and completing on-line courses.
* Assume the role of departmental contact during supervisor/manager's absence, as requested.

About you:

* All applicants must pass a drug test, background check, and credit evaluation.
* Credit card experience in the acquiring or issuing industries preferred.
* Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
* High School diploma required.
* Minimum of 1 year of college or equivalent work experience preferred but not required.
* Minimum of 3 years of experience in a senior level, top tier, technical support or customer service help desk role required.
* Ability to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard required.
* Ability to work evenings, weekends and holidays as needed for support, training and/or conversions required.
* Ability to utilize effective time management skills; work effectively under pressure and set personal deadlines, while working with limited supervision required.
* Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment required.
* Experience with POS debit and credit terminal hardware and software preferred.
* Ability to adapt to frequent or unexpected changes in the work environment and be able to adjust approach or method to best fit the current situation required.
* Strong analytical, problem solving, decision-making skills required.
* Acceptable attendance and performance standards required.
* Satisfactory job performance in current position with no performance issues within last six (6) months required.
* Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
* Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
* Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
* Ability to resolve specific client issues under tight time constraints.
* Ability to work evenings, weekends, and holidays and overtime as needed.
* Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
* Ability to handle confidential material appropriately.

Why work for EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by applicable federal, state or local law.

Coordinator, Sales Support

EVO Payments
Tampa, FL
EVO Payments, Inc. is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

The Coordinator, Sales Support role is responsible for facilitating all post sales functions related to merchant boarding.
What you'll do:

* Maintain current knowledge of EVO products, services and processes.
* Attend all new product and service training sessions as assigned by supervisor.
* Facilitate post sales tasks related to merchant boarding and database data integrity.
* Verify and distribute daily reporting to sales team and management.
* Submit promotional notifications to 3rd parties, tracking and weekly confirmation of promotional payments to partners.
* Create equipment reporting and retrieval as needed.
* Complete weekly welcome and open merchant not processing callouts.
* Manage updates, documents and forms in EVOne, Adobesign, SalesForce repositories, and EVO Now.
* Onboarding of merchant gift accounts via multiple internal and 3rd party systems, such as SalesForce, SPOON, JobJar, SalesForce and Card Foundry.
* Board gift merchant boarding notifications, setup issues conversions, and product/service add-ons.
* Notify Sales of updates to the team when paperwork, agreements, forms, services, etc. are updated within the company to make sure that the most up-to-date knowledge is maintained.
* Identify and escalate obstacles that prevent merchant credit and gift boardings within set service levels.
* Responsible for maintaining daily contests with the sales team daily and provide updates throughout the day to maintain the energy within the sales environment.
* Multi-tasking and adapting to change is important for this position.
* Add'l task as required

About you:

* Proficient knowledge of CRM systems (IE: Sales Force).
* College diploma preferred.
* 1+ years Merchant Services experience and/or Sales Coordinator is a plus.
* Service experience with excellent verbal and interpersonal skills preferred.
* Effective listening skills.
* Organization, prioritization & f/u skills
* Computer knowledge and typing skills.
* Ability to work closely with multiple internal departments.
* Attendance / Punctuality: Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.
* Innovation: Generates suggestions for improving work. Presents ideas and information in a manner that gets others' attention.
* Interpersonal: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.
* Motivation: Sets and achieves challenging goals. Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Determined to complete call lists thoroughly and efficiently.
* Problem Solving: Listens to the internal departments first, then offers solutions.
* Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
* Strong Math Skills : Strong understanding of merchant services pricing.
* Team Work: Collaborates with SAE's. Offers successful sales approaches practiced over the phone with merchants.
* Technical Skills: Assesses own strengths and weaknesses. Pursues training and development opportunities.

Why work for EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by applicable federal, state or local law.

Customer Support Representative

EVO Payments
Tampa, FL
EVO Payments, Inc. is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

As a Customer Support Representative, you will be responsible for interacting with customers (merchants), Independent Sales Organizations, (ISO's), Independent Business Analysts (IBA's), Sales Agents, Alliance Partners and vendors on behalf of EVO Payments, Inc. This position is also responsible for providing information about products and services, answers billing questions, researching caller complaints, and providing Tier 1 support for equipment related inquiries. This position also plays an important role in establishing and maintaining the company's reputation by maintaining professionalism at all times.
What you'll do:

* Confer with merchants, ISO's, IBA's, Sales Agents, Alliance Partners, Vendors and Internal Departments by telephone in order to provide information pertaining to account inquiries, products and services or to obtain details of complaints
* Keep records within EVO CRM's of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Research customers' service or billing complaints to determine what action needs to be taken to resolve their issues
* Check to ensure that appropriate changes were made to resolve customers' problems
* Refer unresolved customer grievances to designated departments for further investigation
* Determine charges for services requested and explain deposits, refunds, and or payments
* Identify opportunities for potential sales leads and upsells on products and services
* Recommend improvements in products, service, or billing methods and procedures in order to prevent future problems
* Maintain work queue and completing work items that are assigned within a timely manner
* Initiate outbound calls to customers that may require follow up for additional research with escalated cases
* Review and respond to incoming emails within a timely manner
* Navigate through Front-End and Back-End systems to research accounts
* Access and understand account information, billing information, transaction records, terminal details, and any associated account profiles
* Access and handle documents with sensitive information, in accordance with company policy
* Identify and escalate caller complaints to the appropriate escalation groups
* Use scripts as addressed by management to assist with call handling and reporting
* Understand Net Promoter Score metrics to achieve the positive response rate from merchants pertaining to Customer Satisfaction Surveys
* Maintain time management (i.e. clocking in/out)
* Complete job related projects and additional duties as assigned by management staff

About you:

* 2+ years of Customer Service experience (preferred)
* High School diploma or equivalent
* Strong verbal communication and active listening skills
* Customer orientation and ability to adapt/respond to different types of characters
* Problem solving and basic analytical skills
* Ability to multi-task, prioritize, and manage time effectively
* Basic understanding of CRM systems and practices
* Basic computer skills (i.e. navigating windows applications)
* Basic knowledge of MS Office applications (Outlook, Excel, Word)
* All applicants must pass a drug test, background check, and credit evaluation

Why work for EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by applicable federal, state or local law.

Analyst, Finance

EVO Payments
Atlanta, GA
The Corporate Financial Analyst is responsible for supporting EVO's corporate finance area. Specifically, the position is responsible for assisting with financial analysis, budgeting, forecasting and building reports for EVO's businesses. The position assists with the production of monthly, quarterly, and other ad hoc management reporting. The position will also support other corporate finance needs such as cash flow analysis and expense reporting. Document and maintain position processes. Maintain a professional working relationship with internal and external stakeholders.
What You'll Do:

* Produce monthly reports which include key metrics, financial results, and variance reporting. Exposure to building reports in a general ledger package (Microsoft AX, Oracle, Sage) or a reporting module (MS Report Writer or Hyperion) is essential.
* Reconcile data to external (profitability reports, subsidiary reports) and internal (general ledger) sources.
* Create or update models and projections for new periodic data gathered and information needed.
* Assist in the creation of budgets and cash flow analysis and forecasting models.
* Analyze results and report exceptions or anomalies to supervisor(s).
* Create summaries and reporting packages for executives.
* Provide insightful analysis of business performance and trends, budgets and forecasts, analysis of performance variances, and other related ad hoc financial analyses.
* Assist and coordinate the preparation of the annual operating and capital budgets and periodic forecasts.
* Develop familiarity with loan agreements and covenants.
* Gain comfort with the accounting system; develop ability to extract financial data on operating affiliates and service lines.
* Establish working relationships with operating and subsidiary management personnel to facilitate the preparation of the operating budget and analysis of variances to budget.
* Assist with leading operating and subsidiary managers through the budget planning process.
* Prepare reports for presentation to management on a weekly and monthly basis.
* Analyze cash flows, cost controls and expenses to guide corporate management.
* Develop a reliable short-term cash flow projection and track with reasonable detail.
* Create financial analyses and models related to business development and growth opportunities.
* Perform ad hoc financial analyses to facilitate strategic and tactical decision-making.
* Review lease agreement contract language to understand obligations, risks, and liabilities.
* Prepare financial reporting for our investments and have the ability to track internal operating performance metrics.
* Document and maintain position processes to help ensure position continuity and for reference in the performance management process.
* Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
* Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
* Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

About You:

* Bachelor's degree in Finance or Accounting and 3 to 5 years of business experience in finance, investment banking, private equity or capital management firms.
* Knowledge of general accepted accounting principles (GAAP).
* Experience in financial reporting, financial analysis, and financial modeling.
* Experience with general ledger packages and reporting modules.
* Exposure to working with international businesses, particularly in Europe and Latin America.
* Excellent oral and written communication and reasoning skills.
* Strong work ethic.
* Ability to maintain confidentiality.
* Engaging personal style with a high degree of self-motivation and the ability to lead by example through intellect and persuasion.
* Ability to work well with others in a fast paced, dynamic environment.
* Team player with a hands-on approach.
* Strong analytical mind with experience in strategic financial analysis preferred.
* Ability to complete projects timely and accurately is critical.
* Must be detail orientated with strong organizational skills.
* Strong initiative and ability to manage multiple projects as well as strong follow through skills.
* Excellent analytical/problem solving and decision making skills.
* Working knowledge of Spanish is preferable - but not required.
* Competent in Windows based computer applications (Microsoft Office) with a high proficiency in Excel (V-lookups and pivot tables). Great Plains accounting software or comparable system preferred.

Why work at EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Associate, Customer Relations

EVO Payments
Farmers Branch, TX
As a Customer Relations Associate, you will be responsible for providing new and existing merchants with guidance and support on all aspects of their payment processing needs. To be a successful candidate, you possess the ability to effectively protect revenue and volume while proactively engaging merchants to drive customer satisfaction and generate/save revenue for the company.
What you'll do:

* Provide assistance in the demonstration of software and websites associated with the company.
* Provide assistance in researching payment solutions to verify compatibility.
* Assist the sales team with general questions.
* Assist in the client boarding process, including client training, and coordinate with other internal departments as needed.
* Assist merchants in maintaining PCI Compliance (security standards mandated by Visa & MasterCard).
* Resolve both financial and technical issues encountered by merchants.
* Recognize and utilize opportunities and upgrade and sell products and services to retain customers.
* Review suspect transactions to protect clients.
* Research new methods of payment or systems to fit the merchants' needs.
* Retain existing merchant accounts.
* Review and analyze client rate qualifications to determine strategies to reduce client costs.
* Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department goals.
* Maintain a professional demeanor at all times.
* Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
* Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).
* Perform related projects and duties as assigned.

About you:

* High school diploma or equivalent; Associate's or Bachelor's degree preferred
* 5+ years customer service experience preferred
* 1+ years of demonstrated problem solving skills preferred
* Experience in the credit card acquiring or issuing industry is a plus
* Ability to manage multiple priorities in a fast-paced environment
* Proven experience to adapt/adjust to frequent changes in an unpredictable environment and meet deadlines
* Must be highly organized and detail oriented
* Proven ability to manage emotions, focus on resolving conflict, and remain open to feedback
* Ability to maintain confidentiality
* Possess strong analytic and research skills
* Ability to interact effectively and positively with internal employees and merchants
* Ability to exercise discretion and independent judgment in making decisions
* Proficiency in Windows based computer applications (Outlook, Word, Excel, etc.)
* Possess effective communications and interpersonal skills

Why work at EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Principal Engineer, Application Security

EVO Payments
Addison, TX
Under the leadership of the VP, Information Security Assurance, the Principal Engineer, Application Security is responsible for validating application services are designed and implemented in alignment with EVO's security policies, standards, and industry best practices. The Principal Engineer, Application Security will work with technical subject matter experts on the testing and mitigation of application weaknesses and recommend programmatic controls, and monitor and manage secure development practices for the delivery and implementation of secure applications. This position will also assess the security of third-party applications for business-to-business initiatives to ensure all applications are evaluated and tested for weaknesses and facilitate the development of remediation plans.
What you'll do:

* In partnership with internal development teams, create and maintain security test plans to identify and remediate application deficiencies/weakness.
* Participate and lead security team meetings to facilitate secure application design and development
* Administer the static and dynamic application security testing tools and onboard new applications for testing
* Liaison with internal development teams to ensure required application security testing is completed in alignment with internal policies and standards.
* Coordinate with external third-party providers for vulnerability assessments and penetration testing
* Develop remediation plans for all open findings and track through closure
* Perform an annual review and update to the Secure SDLC standards
* Coordinate with technical teams to ensure WAF coverage of all Internet-facing web applications.
* Integrate secure design into the SDLC processes along with automated security testing practices
* Prepare monthly reporting and metrics
* In partnership with the application owner, conduct annual risk assessments for each application in inventory
* Support internal and external audit and compliance requirements for secure development, such as PCI DSS and Sarbanes-Oxley (SOX)
* Partner with the HR Training Center in the development and deployment of secure code training and mentoring strategies for application development team members.
* Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
* Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)

About You:

* Bachelor's degree in Computer Science, Engineering, or MIS and minimum of 5 years working experience in software development with 5 years working experience in application security.
* Demonstrate proficiencies with industry certifications like: GIAC-GSSP-.NET, GIAC-GWEB, CSSLP.
* Understanding and familiarity with common code review methods and standards.
* Be a subject matter expert for secure coding, penetration testing and mobile platforms and applications
* Knowledge of OWASP tools and secure application development methodologies and practices.
* Knowledge of common security requirements for ASP.NET, Java, C#, C++, IOS, Android applications.
* Proven and verifiable experience with tools like: Fortify, Veracode, Qualys, IBM AppScan, HP Webinspect, Accunetix, Burpsquite Pro.
* Technical and analytical experience, with a proven background in software development (ASP.NET, ASP, PHP, Java, Python, C++, etc).
* Practical experience onboarding applications to Web-Application Firewalls and tuning policies to protect against common web attacks
* Experience with securing intra-company and third-party API's
* Solid understanding of network and web protocols
* Experience with completing application risk assessments and threat modeling
* Experience with authentication and cryptography controls and measures to secure applications and data.
* Strong customer service focus and attention to detail.
* Possess excellent oral and written communication skills.
* Ability to present ideas in a business-friendly and user-friendly language.
* Ability to effectively prioritize and execute tasks in dynamic and high-pressure environments.
* Ability to maintain confidentiality.
* Ability to investigate and document findings.
* Proven analytical and problem-solving abilities.
* Familiarity with risk mitigation strategies and incident response and handling.
* Ability to work independently as well as in a team.
* Competent in Windows based computer applications (Microsoft Office).

Why work at EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local la

Senior Representative, National Accounts

EVO Payments
Farmers Branch, TX
As a Senior Representative of National Accounts, you will be responsible for contacting existing merchants or new businesses via telephone and email in order to solicit them. A successful candidate and must be energetic, positive, and accurately represent the company in all forms of communication with its merchants.
What you'll do:

* Make outbound sales calls to potential merchants and sell them on the EVO's services.
* Make outbound sales calls to existing merchants and solicit referrals for merchant processing services.
* Maintain a detailed understanding of EVO's core products and services.
* Negotiate rates and terms with merchants to acquire profitable merchant accounts.
* Provide proposed rates and pitch the potential merchant on the benefits of working with EVO.
* Review and key in applications of potential merchants.
* Follow up on supporting documents requested by Underwriting that are necessary for merchant account approvals.
* Maintain thorough knowledge of card industry regulations, integrated credit devices and applications, and internal procedures.
* Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department's goals.
* Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
* Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).
* Perform miscellaneous job duties as assigned.

About you:

* High school diploma or equivalent required
* Bachelor's degree preferred
* 2+ years of successful sales experience preferred
* Experience in the payment processing industry preferred
* Effective knowledge of Microsoft Office Suite (i.e. Word, Excel)
* Ability to communicate effectively in both verbal and written formats with individuals or groups
* Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines
* Ability to exercise discretion and independent judgment in making decisions
* Ability to interact effectively and positively with all levels of personnel, partners, and vendors
* Ability to handle confidential material appropriately
* Ability to meet company assigned quotas

Why work at EVO?

* Learn from and grow with a worldwide payments industry leader
* Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
* Thrive in a collaborative culture that supports innovation
* Take advantage of a supportive work-life balance
* Benefit from global career opportunities and advancement

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Senior Analyst, Risk

EVO Payments
Farmers Branch, TX

Representative, Technical Support

EVO Payments
Farmers Branch, TX

Manager, Training

EVO Payments
Farmers Branch, TX

Senior Underwriter

EVO Payments
Farmers Branch, TX

Pricing Analyst

EVO Payments
Denver, CO

Senior Software Developer

EVO Payments
Denver, CO

Jobs From Similar Companies

Jobs from similar companies you might want to view.