Excel Sports and Physical Therapy jobs - 24 jobs

Job DescriptionExponentially increase the value of your Physical Therapy degree when you join FYZICAL, the nation's leading PT company, as our Clinical Director in Columbus, OH! We are seeking an exceptional Clinical Director to join our newly established physical therapy office and help shape our vision of patient-centric care. As the Clinical Director, you will play a pivotal role in providing top-notch patient treatment while overseeing and guiding our team of physical therapists. At FYZICAL our clinics are beautiful and open and equipped with the best technology for the treatment and safety of our patients. This location is independently owned and the owners are dedicated to assisting you grow as a leader in our space. To further your knowledge will provide our in-house CEU courses, leadership development courses, as well as our FYZICAL certifications for balance, ortho, and pelvic. Our FYZICAL business intelligence platform will give you the data and insights you need to coach and manage your team as we grow. You will be able to assist in our marketing efforts by going out into the community to amplify awareness of FYZICAL to doctors and the community in general. We also have a physician liaison to help drive new patient referrals and connect with new referral sources to increase our patient volume and grow our team. Enjoy the success that comes with being a member of a champion family! Apply for our Clinical Director job opening today!Responsibilities Document all company notes, reports and summaries Ensure smooth and timely patient flow Determine necessary PT based on prescriptions/referrals/patient condition/records Track and report treatment progress; adjust as necessary Oversee all assistant, technician and student job assignments/activities Give lectures; provide PT and related training for in-house staff and outside groups Keep timely documentation including but not limited to daily notes, weekly reports, initial evaluations, discharge summaries Assure patients are treated promptly in accordance with their scheduled appointments Review physician's referral (prescription), and patient's condition/medical records to determine physical therapy treatment required Plan, prepare and administer treatment program based on evaluation of patient data Evaluate and record effects of treatment at various stages and adjust treatments to achieve maximum benefit Plan and conduct lectures and training programs on physical therapy and related topics for medical staff, students and community groups Required Skills Current state licensing and all other state-required documentation Management of past PT clinics preferred Basic computer skills Master of Physical Therapy Degree (MPT) or Doctor of Physical Therapy Degree (DPT) Computer proficient

Physical Therapist Assistant - Outpatient Orthopedics Grow Your Physical Therapist Assistant Career with Us! At Drayer Physical Therapy, part of the Upstream Rehabilitation network, you'll have the support, mentorship, and tools you need to thrive as a Physical Therapist Assistant (PTA) in a modern outpatient orthopedic setting. We're hiring full-time, part-time, and PRN PTAs who are passionate about helping patients recover movement and return to the activities they love. Whether you're a recent graduate or an experienced clinician, you'll find a collaborative environment, competitive pay, and a clear career path that grows with you. Why Clinicians Choose Drayer Competitive Physical Therapist Assistantrates: $23.00 - $29.00 / hour Achievable monthly clinical bonus program, over 90% of clinicians qualify 100% employer paid medical health insurance premium option available Dental and Vision insurance 401k with company match Generous PTO and paid holidays Structured onboarding and mentorshipfor new-grad PTAs Robust continuing education and CEU opportunities through Upstream- with annual allowance! Pathways for professional development and long-term career advancement Modern clinical technology that reduces documentation time so you can focus on patients A supportive team and leadership invested in your success What You'll Do as a Physical Therapist Assistant Deliver hands-on, evidence-based care under the supervision of a licensed Physical Therapist Help patients improve mobility, strength, and function through individualized treatment plans Track patient progress and collaborate closely with your clinical team Foster positive relationships with patients, providers, and your local community Continue your professional growth through Upstream'smentorship and learning programs Qualifications Graduate of an accredited Physical Therapist Assistant program Active Ohio PTA license (or eligibility) A Better Place to Build Your PTA Career When you join Upstream Rehabilitation, you get the strength of a national network with the feel of a local clinic. Our central support teams handle the administrative work, so you can focus on what matters most - the patient in front of you. With a network of over 1,200 clinics coast-to-coast across 26 brand partners, we lead the industry in quality outcomes, leveraging data, technology, and innovation to reduce paperwork and give you more time for care. You'll be part of a fantastic group of clinicians who shape our culture, create a positive work environment, and know how to have fun along the way. It's easy to see why so many Physical Therapists choose to grow their careers with Upstream. Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Job DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Columbus, OH, location as our newest Pelvic Floor Physical Therapist (PT)! Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals capable of achieving next-level results. Enjoy the easy flow of a team that comes together to learn what works best for the practice and the community, and uses state-of-the-art technology to put those plans into action. Have the freedom to look past traditional approaches to PT, taking a new, innovative path instead - one that will make a lasting impact in the industry. As a Pelvic Floor Physical Therapist (PT) with us, you will have access to exciting, cutting-edge tools and advanced continuing education that will positively change your outlook, providing you with new and unique perspectives of physical therapy, and career advancement opportunities. If you are ready to launch your career with a company that is unmatched in the PT arena, apply for FYZICAL's full-time Pelvic Floor Physical Therapist (PT) job opening today! Are you a Physical Therapist with visions of providing cutting-edge services to your clients? Do you have great ideas that have been stifled by traditional PT practices? If so, this is the last stop on your job search. We are part of the world's fastest-growing physical therapy company and are looking for an innovator like you to add to our quality team at our Columbus, OH, location! Our independent practices are headed by supportive leaders who are dedicated to building quality teams that work together to achieve success. Here, you will have the freedom to bypass traditional treatments, using our state-of-the-art technology to determine the best path for each patient's personalized plan. We provide the tools and continued education you need to increase your knowledge base, gain a new and unique perspective of the PT field and successfully grow your career. In our Pelvic Floor Physical Therapist (PT) role, your valued contributions to the community will make a lasting impact on the entire PT industry. If being on the leading edge of an industry you love is your goal, apply today for our Pelvic Floor Physical Therapist (PT) job opening!Responsibilities Perform new-patient evaluations/exams Diagnose patients; evaluate physical activity limitations Create a plan that sets a goal and completion date Equip patients with PT intervention techniques/exercises; track progress Provide education to patients on techniques for the continuation of care Examine and evaluate new patients Establish a diagnosis of condition or conditions and their impact on activity Establish a plan goal and time frame Prescribe intervention techniques and exercises Measure and track intervention effectiveness Educate the patient on continuing care Required Skills Accredited PT program graduate Up-to-date state PT license Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans Ability to work efficiently/effectively in an autonomous environment Must be passionate about helping patients who have vestibular, balance, neurological, and fall risk issues 1+ year(s) of outpatient neuro/ortho center or vestibular rehab experience Graduation from an accredited PT program and current PT license in OH Must be able to carry out and progress a skilled treatment plan in outpatient balance and vestibular rehabilitation setting Must be self-motivated with a willingness to learn Passion for working with vestibular, balance, neurological, and fall-risk patient population Prefer at least one year working in outpatient neurological or orthopedic center, or previous vestibular rehab experience

Job DescriptionThis is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish. Your future looks bright with FYZICAL! Apply for our Office Assistant job opening today!Responsibilities Candidate must be able to read, write and type fluently Candidate must have proficiency in Microsoft Office Suite including Word, Excel, Publisher, Power Point Candidate must be willing to work as a rehab technician when needed Candidate must have social media knowledge including Facebook, Instagram, and Twitter Candidate must be willing to work in Raleigh and Garner offices Required Skills 1-2 years of experience required Ability to work remotely Must be authorized to work in the U.S. Spanish speaking a plus

Job DescriptionThis is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish. Your future looks bright with FYZICAL! Apply for our Office Assistant job opening today!Responsibilities Candidate must be able to read, write and type fluently Candidate must have proficiency in Microsoft Office Suite including Word, Excel, Publisher, Power Point Candidate must be willing to work as a rehab technician when needed Candidate must have social media knowledge including Facebook, Instagram, and Twitter Required Skills 1-2 years of experience required Ability to work remotely Must be authorized to work in the U.S. Spanish speaking a plus

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Pickerington, OH Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Part-time Physical Therapy Technician to join our team in Grove City, OH Are you looking for a position in a service-based culture where you can make a significant impact on the lives of others? What is a Technician in a Physical Therapy Clinic? The Technician is an unlicensed associate who works under the direct supervision of a licensed Physical or Occupational Therapist. The technician works in the clinic in accordance with state Physical Therapy or Occupational Therapy Practice Acts and company policy and procedures. Technicians must have excellent organizational skills and attentive insight to contribute to exceptional patient care. Responsibilities: Preparing equipment and treatment areas for patient use. Assisting and/or observing patients perform prescribed therapy exercises and documenting patient responses to treatment. Performing basic prescribed treatments such as applying ice packs and heat pads as instructed. Cleaning and sanitizing equipment and therapy areas, as well as changing and laundering linens. Performing administrative tasks, including assisting with patient intake, answering phone calls and scheduling patient appointments. Performs other duties as assigned. Experience: High School Diploma or equivalent. Excellent customer service and communication skills. Organizational detail and ability to multitask. Proficient in the use of computers and learning new software programs. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Job DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Columbus, OH location as our newest Physical Therapist (PT)! Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals capable of achieving next-level results. Enjoy the easy flow of a team that comes together to learn what works best for the practice and the community, and uses state-of-the-art technology to put those plans into action. Have the freedom to look past traditional approaches to PT, taking a new, innovative path instead - one that will make a lasting impact in the industry. As a Physical Therapist (PT) with us, you will have access to exciting, cutting-edge tools and advanced continuing education that will positively change your outlook, providing you with new and unique perspectives of physical therapy, and career advancement opportunities. If you are ready to launch your career with a company that is unmatched in the PT arena, providing one-on-one treatments, apply for FYZICAL's full-time Physical Therapist (PT) job opening today. Are you a Physical Therapist with visions of providing cutting-edge services to your clients? Do you have great ideas that have been stifled by traditional PT practices? If so, this is the last stop on your job search. We are part of the world's fastest-growing physical therapy company and are looking for an innovator like you to add to our quality team at our Columbus, OH, location! Our independent practices are headed by supportive leaders who are dedicated to building quality teams that work together to achieve success. Here, you will have the freedom to bypass traditional treatments, using our state-of-the-art technology to determine the best path for each patient's personalized plan. We provide the tools and continued education you need to increase your knowledge base, gain a new and unique perspective of the PT field and successfully grow your career. In our Physical Therapist (PT) role, your valued contributions to the community will make a lasting impact on the entire PT industry. If being on the leading edge of an industry you love is your goal, apply today for our Physical Therapist (PT) job opening!Responsibilities Perform new-patient evaluations/exams Diagnose patients; evaluate physical activity limitations Create a plan that sets a goal and completion date Equip patients with PT intervention techniques/exercises; track progress Provide education to patients on techniques for the continuation of care Examine and evaluate new patients Establish a diagnosis of condition or conditions and their impact on activity Establish a plan goal and time frame Prescribe intervention techniques and exercises Measure and track intervention effectiveness Educate the patient on continuing care Required Skills Accredited PT program graduate Up-to-date state PT license Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans Ability to work efficiently/effectively in an autonomous environment Must be passionate about helping patients who have vestibular, balance, neurological, and fall risk issues 1+ year(s) of outpatient neuro/ortho center or vestibular rehab experience Graduation from an accredited PT program and current PT license in OH Must be able to carry out and progress a skilled treatment plan in outpatient balance and vestibular rehabilitation setting Must be self-motivated with a willingness to learn Passion for working with vestibular, balance, neurological, and fall-risk patient population Prefer at least one year working in outpatient neurological or orthopedic center, or previous vestibular rehab experience

State of Location: Florida At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team. The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians. Your responsibilities will include: * Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores. * Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care. * Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality. * Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience. * Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices. * Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. * Effectively inform and educate patients on insurance and about our financing/payment plan options. * Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience. * Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth. * Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc. * May work in other channels such as outbound, email, chat, etc. * Perform other duties as assigned. To excel in this role, you should possess: * High School/GED or equivalent; College degree is preferable * Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps * Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. * Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency * Preferred typing aptitude of 50-70 WPM. * Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs) * Demonstrated tenure in previous positions of at least 2-3 years * Must have a dedicated, quiet workspace at home (with a door) to work without distractions * Must be able to provide a reliable high-speed internet connection for remote work * Excellent verbal and written communication skills and the ability to effectively engage with patients * Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need) * Attention to detail * Ability to work in a fast-paced environment * Must be technically savvy, with demonstrated experience working with multiple systems and apps We welcome you to apply if you hold the following attributes: * Good listener * Collaborative and team player * Ability to display caring attitude and be empathetic * Multi-task-carry on engaging conversation while following proper protocols for information capture * Receptivity to coaching as well as understanding your strengths and opportunities for development Why choose Ivy? * Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. * Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. * Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. * Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Physical Therapist Assistant - Outpatient Orthopedics Grow Your Physical Therapist Assistant Career with Us! At Drayer Physical Therapy, part of the Upstream Rehabilitation network, you'll have the support, mentorship, and tools you need to thrive as a Physical Therapist Assistant (PTA) in a modern outpatient orthopedic setting. We're hiring full-time, part-time, and PRN PTAs who are passionate about helping patients recover movement and return to the activities they love. Whether you're a recent graduate or an experienced clinician, you'll find a collaborative environment, competitive pay, and a clear career path that grows with you. Why Clinicians Choose Drayer Competitive Physical Therapist Assistantrates: $22.00 - $28.00 / hour Achievable monthly clinical bonus program, over 90% of clinicians qualify 100% employer paid medical health insurance premium option available Dental and Vision insurance 401k with company match Generous PTO and paid holidays Structured onboarding and mentorshipfor new-grad PTAs Robust continuing education and CEU opportunities through Upstream- with annual allowance! Pathways for professional development and long-term career advancement Modern clinical technology that reduces documentation time so you can focus on patients A supportive team and leadership invested in your success What You'll Do as a Physical Therapist Assistant Deliver hands-on, evidence-based care under the supervision of a licensed Physical Therapist Help patients improve mobility, strength, and function through individualized treatment plans Track patient progress and collaborate closely with your clinical team Foster positive relationships with patients, providers, and your local community Continue your professional growth through Upstream'smentorship and learning programs Qualifications Graduate of an accredited Physical Therapist Assistant program Active Ohio PTA license (or eligibility) A Better Place to Build Your PTA Career When you join Upstream Rehabilitation, you get the strength of a national network with the feel of a local clinic. Our central support teams handle the administrative work, so you can focus on what matters most - the patient in front of you. With a network of over 1,200 clinics coast-to-coast across 26 brand partners, we lead the industry in quality outcomes, leveraging data, technology, and innovation to reduce paperwork and give you more time for care. You'll be part of a fantastic group of clinicians who shape our culture, create a positive work environment, and know how to have fun along the way. It's easy to see why so many Physical Therapists choose to grow their careers with Upstream. Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Job DescriptionThis is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the PT industry with its non-traditional approach to healthcare. With FYZICAL, you will enjoy job security and the opportunity for career advancement through continuing education. With state-of-the-art technology at your disposal and an independent practice leader that is fully invested in your success, your career will flourish. Your future looks bright with FYZICAL! Apply for our Office Assistant job opening today!Responsibilities Candidate must be able to read, write and type fluently Candidate must have proficiency in Microsoft Office Suite including Word, Excel, Publisher, Power Point Candidate must be willing to work as a rehab technician when needed Candidate must have social media knowledge including Facebook, Instagram, and Twitter Candidate must be willing to work in Raleigh and Garner offices Required Skills 1-2 years of experience required Ability to work remotely Must be authorized to work in the U.S. Spanish speaking a plus

State of Location: Texas At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team. The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians. Your responsibilities will include: Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores. Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care. Leverage technology and knowledge base content modules to provide an experience that “feels local” from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality. Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience. Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices. Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. Effectively inform and educate patients on insurance and about our financing/payment plan options. Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience. Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth. Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc. May work in other channels such as outbound, email, chat, etc. Perform other duties as assigned. To excel in this role, you should possess: High School/GED or equivalent; College degree is preferable Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency Preferred typing aptitude of 50-70 WPM. Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs) Demonstrated tenure in previous positions of at least 2-3 years Must have a dedicated, quiet workspace at home (with a door) to work without distractions Must be able to provide a reliable high-speed internet connection for remote work Excellent verbal and written communication skills and the ability to effectively engage with patients Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need) Attention to detail Ability to work in a fast-paced environment Must be technically savvy, with demonstrated experience working with multiple systems and apps We welcome you to apply if you hold the following attributes: Good listener Collaborative and team player Ability to display caring attitude and be empathetic Multi-task-carry on engaging conversation while following proper protocols for information capture Receptivity to coaching as well as understanding your strengths and opportunities for development Why choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

State of Location: Delaware As an outpatient orthopedic clinician, you will have the opportunity to work with patients varying in age and diagnosis based on each clinic's specialty. Our treatment sessions are individualized, allowing a patient-centered focus and approach. Ivy's rewarding work environment allows collaboration and mentorship while maintaining autonomy and growth that is specific to each of our clinicians' passions and expertise. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: We are looking for a Physical Therapist to lead our homecare caseload! You will have the opportunity to work in both the home care setting as well as the outpatient setting. We encourage our clinicians to pursue specialties they are passionate about such as Orthopedics, Pelvic Health, Oncology, Vestibular, Hand, Pediatric, Neuro, Vertigo, Sports, Parkinson's Disease, Performing Arts, Pulmonary Disease, Concussion Management, Dry Needling (depending on state), and much more! Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and annual CEU (Continuing education) incentives. Tax free student loan repayment options and/or sign-on bonus opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Commitment to Clinical Excellence: We take pride in the extraordinary accomplishments of our clinicians: Exceptional Care: Recognition through the MIPS program two years in a row, scoring 98 out of 100! Functional Improvement: 81st percentile ranking per episode across all patient types for the past 12 months. Pelvic Floor Specialists: Top 15% most recent ranking for functional improvement per episode in patients with pelvic floor dysfunction. Orthopedic Success: Top 20% most recent ranking for all orthopedic conditions and shoulder-related conditions. Milestone Recognition: Accreditation from the American Board of Physical Therapy Residency and Fellowship Education (ABPTRFE) for our Ivy Rehab HSS Orthopedic Residency programs. Patient-First Mentality: Reasonable caseloads so you can spend more time with your patients focusing on their individualized treatment plan. How Ivy Invests in You: Clinical Team Support: Mentorship and peer-to-peer learning opportunities. Limitless CEU Learning: Access live and on-demand courses with CEU reimbursement. Professional Education Planning (PEP): Create a specialization roadmap annually. Clinical Career Ladder: Recognition and rewards for skill development. Leadership Development: Courses to develop strong leadership skills. External Educational Partners: Collaborate with industry-leading institutes. Residency Programs: Specialized residency programs for continuous growth. Open Your Own Clinic: Explore equity partnership opportunities. At Ivy, we foster a culture of lifelong learning. Experienced teammates are encouraged to become certified clinical instructors and mentor students. Position Qualifications: Graduate from an accredited Physical Therapy program. Current or pending licensure as a Physical Therapist within the respective state. Dedication to exceptional patient outcomes and quality of care. #LI-KS1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Job DescriptionAccelerate your career within a fast-paced, innovative environment when you join the FYZICAL team in Powell, OH, as our part-time Physical Therapist Assistant (PTA)! Join a motivated group of professionals who work together, learning and evolving as a team, to reach next-level results. Responsibilities Help the PT in all aspects of patient care Under the guidance of the PT, perform therapy techniques/exercises Measure and track patient progress, informing PT of all changes Provide patients with needed continued care information Assist the Physical Therapist in patient handling, treatment, and management Keep Physical Therapist up-to-date on changes in patient progress Required Skills Graduate of a Physical Therapist Assistant program (accredited) Up-to-date Physical Therapist Assistant license

State of Location: Florida At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team. The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians. Your responsibilities will include: Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores. Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care. Leverage technology and knowledge base content modules to provide an experience that “feels local” from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality. Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience. Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices. Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. Effectively inform and educate patients on insurance and about our financing/payment plan options. Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience. Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth. Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc. May work in other channels such as outbound, email, chat, etc. Perform other duties as assigned. To excel in this role, you should possess: High School/GED or equivalent; College degree is preferable Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency Preferred typing aptitude of 50-70 WPM. Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs) Demonstrated tenure in previous positions of at least 2-3 years Must have a dedicated, quiet workspace at home (with a door) to work without distractions Must be able to provide a reliable high-speed internet connection for remote work Excellent verbal and written communication skills and the ability to effectively engage with patients Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need) Attention to detail Ability to work in a fast-paced environment Must be technically savvy, with demonstrated experience working with multiple systems and apps We welcome you to apply if you hold the following attributes: Good listener Collaborative and team player Ability to display caring attitude and be empathetic Multi-task-carry on engaging conversation while following proper protocols for information capture Receptivity to coaching as well as understanding your strengths and opportunities for development Why choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Job DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Gahanna OH location as our newest Physical Therapist (PT)! Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals capable of achieving next-level results. Enjoy the easy flow of a team that comes together to learn what works best for the practice and the community, and uses state-of-the-art technology to put those plans into action. Have the freedom to look past traditional approaches to PT, taking a new, innovative path instead - one that will make a lasting impact in the industry. As a Physical Therapist (PT) with us, you will have access to exciting, cutting-edge tools and advanced continuing education that will positively change your outlook, providing you with new and unique perspectives of physical therapy, and career advancement opportunities. If you are ready to launch your career with a company that is unmatched in the PT arena, apply for FYZICAL's full-time Physical Therapist (PT) job opening today! Are you a Physical Therapist with visions of providing cutting-edge services to your clients? Do you have great ideas that have been stifled by traditional PT practices? If so, this is the last stop on your job search. We are part of the world's fastest-growing physical therapy company and are looking for an innovator like you to add to our quality team at our Westerville, OH, location! Our independent practices are headed by supportive leaders who are dedicated to building quality teams that work together to achieve success. Here, you will have the freedom to bypass traditional treatments, using our state-of-the-art technology to determine the best path for each patient's personalized plan. We provide the tools and continued education you need to increase your knowledge base, gain a new and unique perspective of the PT field and successfully grow your career. In our Physical Therapist (PT) role, your valued contributions to the community will make a lasting impact on the entire PT industry. If being on the leading edge of an industry you love is your goal, apply today for our Physical Therapist (PT) job opening!Responsibilities Perform new-patient evaluations/exams Diagnose patients; evaluate physical activity limitations Create a plan that sets a goal and completion date Equip patients with PT intervention techniques/exercises; track progress Provide education to patients on techniques for the continuation of care Examine and evaluate new patients Establish a diagnosis of condition or conditions and their impact on activity Establish a plan goal and time frame Prescribe intervention techniques and exercises Measure and track intervention effectiveness Educate the patient on continuing care Required Skills Accredited PT program graduate Up-to-date state PT license Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans Ability to work efficiently/effectively in an autonomous environment Must be passionate about helping patients who have vestibular, balance, neurological, and fall risk issues 1+ year(s) of outpatient neuro/ortho center or vestibular rehab experience Graduation from an accredited PT program and current PT license in OH Must be able to carry out and progress a skilled treatment plan in outpatient balance and vestibular rehabilitation setting Must be self-motivated with a willingness to learn Passion for working with vestibular, balance, neurological, and fall-risk patient population Prefer at least one year working in outpatient neurological or orthopedic center, or previous vestibular rehab experience

State of Location: Pennsylvania At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians. Your responsibilities will include: Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores. Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care. Leverage technology and knowledge base content modules to provide an experience that “feels local” from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality. Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience. Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices. Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. Effectively inform and educate patients on insurance and about our financing/payment plan options. Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience. Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth. Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc. May work in other channels such as outbound, email, chat, etc. Perform other duties as assigned. To excel in this role, you should possess: High School/GED or equivalent; College degree is preferable Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency Preferred typing aptitude of 50-70 WPM. Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs) Demonstrated tenure in previous positions of at least 2-3 years Must have a dedicated, quiet workspace at home (with a door) to work without distractions Must be able to provide a reliable high-speed internet connection for remote work Excellent verbal and written communication skills and the ability to effectively engage with patients Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need) Attention to detail Ability to work in a fast-paced environment Must be technically savvy, with demonstrated experience working with multiple systems and apps We welcome you to apply if you hold the following attributes: Good listener Collaborative and team player Ability to display caring attitude and be empathetic Multi-task-carry on engaging conversation while following proper protocols for information capture Receptivity to coaching as well as understanding your strengths and opportunities for development Why choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Job DescriptionFind your perfect career fit with Fyzical, an innovative company that is committed to your growth and success, when you join us at our Powell, OH location as our newest Part-Time Physical Therapist (PT)! Our independent practice is headed by supportive leaders who are dedicated to building quality teams that work together to achieve success. Here, you will have the freedom to bypass traditional treatments, using our state-of-the-art technology to determine the best path for each patient's personalized plan. We provide the tools and continued education you need to increase your knowledge base, gain a new and unique perspective of the PT field and successfully grow your career. In our Physical Therapist (PT) role, your valued contributions will make a lasting impact on the Powell community. Looking for flexibility, apply today.Responsibilities Perform new-patient evaluations/exams Diagnose patients; evaluate physical activity limitations Create a plan that sets a goal and completion date Equip patients with PT intervention techniques/exercises; track progress Provide education to patients on techniques for the continuation of care Required Skills Accredited PT program graduate Up-to-date state PT license Able to create and implement outpatient balance and vestibular rehabilitation-setting treatment plans Ability to work efficiently/effectively in an autonomous environment

State of Location: Georgia At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team. The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians. Your responsibilities will include: Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores. Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care. Leverage technology and knowledge base content modules to provide an experience that “feels local” from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality. Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience. Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices. Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. Effectively inform and educate patients on insurance and about our financing/payment plan options. Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience. Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth. Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc. May work in other channels such as outbound, email, chat, etc. Perform other duties as assigned. To excel in this role, you should possess: High School/GED or equivalent; College degree is preferable Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment. Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency Preferred typing aptitude of 50-70 WPM. Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs) Demonstrated tenure in previous positions of at least 2-3 years Must have a dedicated, quiet workspace at home (with a door) to work without distractions Must be able to provide a reliable high-speed internet connection for remote work Excellent verbal and written communication skills and the ability to effectively engage with patients Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need) Attention to detail Ability to work in a fast-paced environment Must be technically savvy, with demonstrated experience working with multiple systems and apps We welcome you to apply if you hold the following attributes: Good listener Collaborative and team player Ability to display caring attitude and be empathetic Multi-task-carry on engaging conversation while following proper protocols for information capture Receptivity to coaching as well as understanding your strengths and opportunities for development Why choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-remote #LI-ST1 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com