Patient Service Associate jobs at Excela Health

Are you passionate about patient care? Do you thrive in a hands-on healthcare environment? At UPMC Hillman Cancer Center, we're dedicated to making a difference. As a Patient Service Coordinator, you'll work alongside our Life Changers to provide high-quality patient care. Build meaningful relationships with patients and create a safe, comforting environment. + Position: Patient Service Coordinator with the Hillman Cancer Center in Seneca, PA + Schedule: Monday through Friday, daylight hours 8:00 am - 4:30 pm + No evenings, weekends, or holidays are required! The Patient Service Coordinator is an advanced Medical Assistant type role. This position will be utilized in a dual capacity; at times the staff member will be asked to function as a Medical Assistant, rooming and triaging patients, stocking supplies, cleaning rooms, etc. At other times, this staff member will be asked to function in the business office where they will answer phones, schedule patients, check in and check out patients, and other duties as assigned. _At least 3 years of direct patient care experience is required for this role._ _Why Choose UPMC?_ + We prioritize patient well-being and employee satisfaction. + Discover the array of benefits awaiting you as a UPMC team member on our blog (************************************** including tuition reimbursement of up to $6,000 per academic year at any accredited institution for you and your dependents. + Progress through our dedicated career ladder, designed to cater to various levels of education and experience. Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center! **Responsibilities:** + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills. **Licensure, Certifications, and Clearances:** + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**

UPMC Chartwell is looking for a full time Patient Delivery Rep to join their dedicated team! The Patient Delivery Rep will coordinate and deliver products in an accurate, courteous, and timely manner. Assist the pharmacist in the performance of technical and clerical duties. Chartwell provides company vehicles for all deliveries. Shift differential pay applies to specific hours worked in this role. This role will work rotating daylight, afternoon and evening shifts, as well as rotating weekends. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Responsibilities: + Obtain patients signature on specific forms. + Organize and file pharmacy documentation as required. + Handle customer complaints in a fair and empathetic manner. + Cooperate and coordinate with other staff to ensure efficient deliveries. + Meet expectations for customer satisfaction and anticipates customer needs. + Deliver pharmaceuticals, supplies, and equipment in timely, safe and accountable manner. + Promote UPMC culture by providing quality, comprehensive services to all customers through a team approach. + Complete daily log in a timely manner. + Assist in preparing packing lists/delivery tickets. + Accept assignments willingly. + Ensure that completed packing list/delivery tickets are forwarded to reimbursement. + Assist in preparing orders for delivery. + Perform various duties, such as shipping, receiving, and general warehouse cleaning. + Cooperate with other staff members when planning and organizing operations services. + Observe all company safety rules and regulations. + Work effectively and maintain productivity. + Maintain assigned vehicle in a clean and orderly condition; inform Manager of Pharmacy of mechanical problems. + Pick up sharps containers and dispose of biohazards wastes properly. + Pick up excess supplies and/or equipment when patient is off service. Process returned supplies and/or equipment according to policy. + Maintain accurate and complete records in compliance with State, local, and Federal laws and/or regulations (including FDA, DOT,OSHA,etc.) + Maintain confidentiality of patient information. + Document directions to patients home and files accordingly. + High school diploma or equivalent.Licensure, Certifications, and Clearances: + Driver's License UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC Chartwell is looking for a casual Patient Delivery Rep to join their dedicated team! The Patient Delivery Rep will coordinate and deliver products in an accurate, courteous, and timely manner. Assist the pharmacist in the performance of technical and clerical duties. Chartwell provides company vehicles for all deliveries. This is a casual status position, working variable daylight and evening shifts, as well as rotating weekends. Responsibilities: + Obtain patients signature on specific forms. + Organize and file pharmacy documentation as required. + Handle customer complaints in a fair and empathetic manner. + Cooperate and coordinate with other staff to ensure efficient deliveries. + Meet expectations for customer satisfaction and anticipates customer needs. + Deliver pharmaceuticals, supplies, and equipment in timely, safe and accountable manner. + Promote UPMC culture by providing quality, comprehensive services to all customers through a team approach. + Complete daily log in a timely manner. + Assist in preparing packing lists/delivery tickets. + Accept assignments willingly. + Ensure that completed packing list/delivery tickets are forwarded to reimbursement. + Assist in preparing orders for delivery. + Perform various duties, such as shipping, receiving, and general warehouse cleaning. + Cooperate with other staff members when planning and organizing operations services. + Observe all company safety rules and regulations. + Work effectively and maintain productivity. + Maintain assigned vehicle in a clean and orderly condition; inform Manager of Pharmacy of mechanical problems. + Pick up sharps containers and dispose of biohazards wastes properly. + Pick up excess supplies and/or equipment when patient is off service. Process returned supplies and/or equipment according to policy. + Maintain accurate and complete records in compliance with State, local, and Federal laws and/or regulations (including FDA, DOT,OSHA,etc.) + Maintain confidentiality of patient information. + Document directions to patients home and files accordingly. + High school diploma or equivalent.Licensure, Certifications, and Clearances: + Driver's License UPMC is an Equal Opportunity Employer/Disability/Veteran

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! class:( $data.display Type === 'InputTextArea') ? 'block__field--full-width' : ($data.display Type === 'InputRichText' || $data.name === 'description Ext' || $data.name === 'qualification Ext' || $data.name === 'description Int' || $data.name === 'qualification Int') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="description Int-container" html: $component.get FieldValue($data)" id="description Int-value" formfieldid="description Int" **Purpose:** Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence. **Responsibilities:** + Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. + Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. + Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. + Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. + Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. + Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. + Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. + Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. + Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. + Remain current on all departmental policies, procedures, plan benefit designs, and modifications. + Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. + Maintain employee and patient confidentiality at all times. + High School Graduate. + Minimum of one year experience in a Customer Service and / or Call Center Environment Required. + Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence. + Proven success in finding innovative solutions to enhance the patient experience. + Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. + Proficient in Microsoft Office and Excel preferred. + Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. + Must have a desire to help others and portray empathy in all situations. + Demonstrated flexibility and motivation to learn & grow in the role. + Complete and thorough understanding of 'Excellence in Service' requirements. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**

UPMC in Central Pa. _ a growing, multisite health care system _ has an exciting opportunity for a Rheumatologist within our expanding practice in Camp Hill, Pa. Opportunity: Join three Rheumatologists in a successful, growing practice setting Provide direct medical care and evaluate and manage adult rheumatology patients seeking treatment Provide outpatient services with limited inpatient consults Provide in-office minor procedures such as joint injections Call is mostly phone coverage, shared equally with partners Epic EMR, online diagnostics including PACS imaging and laboratory results Desired Candidate: Board-certified/Board-eligible 2022-2023 fellowship graduates will be considered Commitment to providing high-quality, compassionate care to patients Team oriented with ability to provide personalized patient care and demonstrate clinical outcomes Benefits: Competitive salary Health, life, and disability insurance Medical malpractice insurance Defined contribution plan; 403(b) plan with employer match Professional dues and CME time Paid time off and paid holidays About South Central Pennsylvania Features both rural and suburban living and boasts an abundance of sports, arts, cultural events, and entertainment. Close to historically significant areas such as Gettysburg and world-famous Hersheypark and Hershey's Chocolate World. Offers top-rated public schools, blue-ribbon private schools, and some of Pennsylvania's top colleges and universities. Area school districts are consistently ranked in the top 20% of Pennsylvania. With affordable homes _ a composite cost of living index of 99.7, compared to 101.2 in Philadelphia _ it's a great place to grow a career and family. Listed among Forbes.com "America's Most Livable Cities," and ranked in U.S. News & World Report's "Best Cities to Live" in 2017, we are a two- to three-hour drive away from New York City, Philadelphia, Pittsburgh, Baltimore, and Washington, D.C. About UPMC in Central Pa. UPMC in Central Pa. is a nationally recognized leader in providing high-quality, patient-centered health care services in central Pennsylvania and surrounding rural communities. As part of the UPMC not-for-profit system, UPMC in Central Pa. cares for more than 1.2 million area residents yearly, providing life-saving emergency care, essential primary care, and leading-edge diagnostic services. UPMC in Central Pa. includes seven acute care hospitals with 1,160 licensed beds, over 160 outpatient clinics and ancillary facilities, more than 2,900 physicians and allied health professionals, and approximately 11,000 employees. It is a health care hub serving Dauphin, Cumberland, Perry, York, Lancaster, Lebanon, Juniata, Franklin, Adams, and parts of Snyder counties. RequiredPreferredJob Industries Other

UPMC Williamsport has an opening for a Patient Services Coordinator to join the Hillman Cancer Center Float Pool! This is a Casual role that will work per diem Day shift with no weekend or holiday rotation. This position will primarily work at UPMC Williamsport's Divine Providence Campus and will be floated as needed to the UPMC NCPA Cancer Centers located in Wellsboro and Coudersport. Float pool employees receive an additional 10% float differential added to their hourly base rate regardless of float utilization. Purpose: The Patient Service Coordinator is responsible for managing the clinic and providing outstanding customer service to all patients and families. Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. High School graduate or equivalent required. Minimum of three years of direct patient care and or phlebotomy experience. Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. Possesses excellent organizational skills. Licensure, Certifications, and Clearances: Medical Assistant or Phlebotomy licensure preferred CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) UPMC is an Equal Opportunity Employer/Disability/Veteran

Are you a medical assistant who loves working with patients and wants to expand your skills in the front office? If so, you might be the perfect fit for our Patient Service Coordinator role! As a Patient Service Coordinator, you will be responsible for greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and providing excellent customer service. You will also assist the providers and clinical staff with patient care, such as taking vital signs, rooming and triaging patients, stocking supplies, and cleaning rooms. This is a great opportunity for medical assistants who want to learn new aspects of the healthcare industry, while still utilizing their patient care skills. You will work in a fast-paced, friendly, and supportive environment, where you can grow your career and make a difference in the lives of our patients. This position is Monday through Friday, daylight hours at our Erie location. No evenings, weekends, or holidays are required! _3 years of direct patient care experience is required for this role._ Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

The University of Pittsburgh Medical Center (UPMC) is recruiting Rheumatology physicians for our community-based practices in Western and Central PA as well as for an academic position for Sjgren's Disease and Vasculitis at the UPMC Sjgren's Disease and Vasculitis Centers respectively in Pittsburgh, PA. UPMC Rheumatology is ranked #12 in the nation by U.S. News & World Report. We have positions in Pittsburgh, Washington, Camp Hill and Hanover, PA. Key Highlights 4- or 5-day work week Mostly outpatient and some with inpatient consults Clinical Academic appointment depending on location Resident and fellow teaching depending on location Reasonable call schedules What we Offer Competitive base salary plus RVU productivity incentive Health, life and disability insurance Medical malpractice insurance, professional dues Defined contribution plan; 403b plan with employer match Relocation allowance CME allowance of $3,000 plus one week Five weeks PTO About UPMC UPMC is a $23 billion world-renowned health care provider and insurer 92,000 employees, including 4,900 physicians Over 40 academic, community and specialty hospitals Over 800 doctors' offices and outpatient sites UPMC is inventing new models of accountable, cost-effective, patient-centered care Closely affiliated with University of Pittsburgh About the Communities Features both city, rural and suburban living and boasts an abundance of sports, arts, cultural events, and entertainment. Offers top-rated public schools, blue-ribbon private schools, and some of Pennsylvania's top colleges and universities. With affordable homes, it's a great place to grow a career and family. Pittsburgh is consistently ranked as one of the top places for families in the U.S. and one of the most affordable, livable, and safest U.S. cities. Locations in Central PA are just a two- to three-hour drive away from New York City, Philadelphia, Pittsburgh, Baltimore, and Washington, D.C. UPMC's Commitment to Diversity and Inclusion: - UPMC is an Equal Opportunity Employer/Disability/Veteran. UPMC is committed to advancing diversity through programs that promote inclusion, such as Employee Resource Groups and other initiatives to support a diverse workforce. #dox2 RequiredPreferredJob Industries Other

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, performing phlebotomy, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of the Quantum One Building in the South Side of Pittsburgh and is work from home after training. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! **Responsibilities:** + Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary. + Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries. + Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests. + Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. + Document all actions taken on a patient account. + Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs. + HS Diploma or equivalent + 1-year general customer service experience **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, performing phlebotomy, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC Chartwell is looking for a full time Patient Delivery Rep to join their dedicated team in Altoona, PA. The Patient Delivery Rep will coordinate and deliver products in an accurate, courteous, and timely manner. Assist the pharmacist in the performance of technical and clerical duties. Chartwell provides company vehicles for all deliveries. Shift differential pay applies to specific hours worked in this position. This role will work Tuesday - Friday, 12pm - 8:30pm, and Saturday 10am - 6:30pm. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today! Responsibilities: + Obtain patients signature on specific forms. + Organize and file pharmacy documentation as required. + Handle customer complaints in a fair and empathetic manner. + Cooperate and coordinate with other staff to ensure efficient deliveries. + Meet expectations for customer satisfaction and anticipates customer needs. + Deliver pharmaceuticals, supplies, and equipment in timely, safe and accountable manner. + Promote UPMC culture by providing quality, comprehensive services to all customers through a team approach. + Complete daily log in a timely manner. + Assist in preparing packing lists/delivery tickets. + Accept assignments willingly. + Ensure that completed packing list/delivery tickets are forwarded to reimbursement. + Assist in preparing orders for delivery. + Perform various duties, such as shipping, receiving, and general warehouse cleaning. + Cooperate with other staff members when planning and organizing operations services. + Observe all company safety rules and regulations. + Work effectively and maintain productivity. + Maintain assigned vehicle in a clean and orderly condition; inform Manager of Pharmacy of mechanical problems. + Pick up sharps containers and dispose of biohazards wastes properly. + Pick up excess supplies and/or equipment when patient is off service. Process returned supplies and/or equipment according to policy. + Maintain accurate and complete records in compliance with State, local, and Federal laws and/or regulations (including FDA, DOT,OSHA,etc.) + Maintain confidentiality of patient information. + Document directions to patients home and files accordingly. + High school diploma or equivalent.Licensure, Certifications, and Clearances: + Driver's License UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC Community and Ambulatory Services is hiring a full-time Patient Services Coordinator to join our team! This position will join our East Side Surgery Center, which is a 4-OR multispecialty center located in Shadyside. The Patient Services Coordinator is responsible for performing numerous Surgery Center duties, including surgical case scheduling, chart review and reconciliation, coordination with surgeon offices. The role continues with responsibility for greeting, admitting, and directing patients and visitors, interacting with physician offices, answering the phone, preparing all patient charts, and scheduling surgical procedures. This is a great opportunity for anyone with previous working within in a surgical setting or prior experience with surgery scheduling. Hours for this position will be Monday through Friday, primarily daylight hours with start times varying from 5:45am to 7:00am. No evenings, weekends or holidays! Responsibilities: + *Performs other duties as assigned. + *Performs in accordance with system-wide competencies/behaviors. + Mail instruction booklet to all patients as each OR reservation is received. + Assemble patient charts prior to the day of surgery. + Act as a reference for patient questions. Follow up to ensure patient inquiries have been satisfied. + Answer and appropriately triage all phone calls to the Surgery Center. + Register patients appropriately upon admission to the Center. Assist individuals as needed. + Check daily reports for accuracy and follow up on discrepancies. Maintain a filing system for daily reports. + Enter all Surgery Center charges into Surginet. + Maintain both self and work area in a manner consistent with a professional environment. + Type and update policies, procedures, memos, forms, and any other correspondence as requested by managers or staff. + Greet all individuals who enter the Surgery Center. This includes patients, visitors, sales representatives and physicians. + Maintain patient census log and prepares monthly financial and statistical reports and forwards to the Director. + Maintain and update credentialing files and lists on all staff physicians at the Surgery Center. Mail and forwards all credentialing information to physician offices and Medical Staff Services. + Print and distribute a daily OR schedule after all OR times have been verified with the physician's office. + Schedule procedures by entering data into Surginet, assigning appropriate OR room, time and minutes. Distribute copies of reservations to appropriate individuals and departments. + Collect cash payments, copays, and deductibles and documents all information in the Cashiering system, posts memos and gives receipts to patients. Keep a record of all receipts and payments. + Counsel patients on financial assistance and available services. Contact patients or responsible party regarding co-pays, deductibles and any out of pocket expenses they may incur and advise them on method of payment. + Responsible for ICD-9 coding for correct diagnosis entry and CPT coding for all procedures for maximum reimbursement. + Create, maintain, and retrieve patient records that are housed at the Surgery Center. Ensure the security, safekeeping and timely return of all records, which are retrieved and provided to requestors for review. Account for all records that leave the file area. Perform duties related to the release of medical record information. Ensure that the release of information is handled following the laws of confidentiality. + Support and contribute to UPMC Service Excellence mission and abides by all UPMC departmental policies, procedures, and goals. + High school diploma or equivalent is required. + 1 to 2 years experience in a related medical field, preferably in a fiscal/admissions/patient relation's function. Medical terminology, experience with ICD - 9 and CPT codes, and knowledge of third party healthcare coverage and medical billing practices required. Experience with mainframe and personal computer-based applications. Proven ability to work well in a team environment and consistently maintain a positive and professional attitude. Excellent organizational and written and oral communications skills required. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC Magee-Womens Hospital is seeking a Full Time Patient Engagement Coordinator to support Women's Health Service Line! This position will work daylight hours Monday through Friday. There is hybrid flexibility with this role! _Hours are subject to change based on business needs._ This role is grant funded. The Patient Engagement Coordinator will plan and execute activities including enhancing patient communication, improving patient flow, identifying barriers and addressing patient experience issues. This person will coordinate care between departments to ease flow and remove barriers to timely care. Responsibilities: * Provide patients with pre and postoperative instruction according to service specific guidelines. Act as liaison between patient and referring physicians. * Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials. Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases fo * Ensure that informed consents are signed. Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions. * Work directly with department to troubleshoot procedural and operations issues. * Ensure all billing and insurance information is current and accurate. Obtain pre-certification and/or referral prior to the date of the procedure. * Bachelor's degree or equivalent experience in healthcare administration, business development, communication or equivalent education required. * Three to five years experience in healthcare, marketing, customer service preferred. Licensure, Certifications, and Clearances: + Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC Department of General Academic Pediatrics is hiring a full-time Patient Services Representative to join their Primary Care team in Oakland. This is a Monday through Friday daylight position from 8:30am to 5pm. No evenings or weekends! If you have a passion for kids and providing excellent customer service, this is for you! See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives - it's _more_ than just a job! What Can You Bring to UPMC? + Contribute to UPMC's mission of Life Changing Medicine + Set the standards for the level and quality of care for the care delivery team + Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members. + Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care. + Demonstrate a commitment to the community and to your health care profession What Can UPMC Do for You? + A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future + Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program + Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave + Competitive pay for the work that you do - base pay, merit, and premium pay Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: + Provide a warm greeting for all patients + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Collect copayments and any other applicable patient payments at the point of service + Confirm and/or update patient registration information at checkout + Schedule follow-up appointments within the practice at checkout + Schedule or connect patient to resources to schedule for ancillary services at checkout + Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Promote MyUPMC patient portal and assist patients in registration when applicable + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned. + Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients. + Completion of high school graduate or equivalent is required. + Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! + Primary location: Mechanicsburg, with occasional travel to our Harrisburg office as needed. If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) UPMC is an Equal Opportunity Employer/Disability/Veteran

Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. + Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service. + Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. Why You'll Love This Opportunity: + Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise. + Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference. + Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays! If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day! Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

About Us HIGHLIGHTS: Patient Access Specialist/Front Office SHIFT: Nights JOB TYPE: PRN/Casual FACILITY TYPE: 18 bed Small-Format Hospital (8 ER, 10 Inpatient) JOB PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day ONE of eligibility!), Paid Employee Referrals! FREE Parking! LOCATION: Hempfield: 6321 Route 30, Greensburg, PA 15601 We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. Essential Job Functions Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff Provide and obtain signatures on required forms and consents Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system Obtain insurance authorizations as required by individual insurance plans where applicable Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion Scan all registration and clinical documentation into the system and maintain all medical records Assist with coordinating the transfer of patients to other hospitals when necessary Respond to medical record requests from patients, physicians and hospitals Maintain cash drawer according to policies Maintain log of all patients, payments received, transfers and hospital admissions Maintain visitor/vendor log Other Job Functions Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff Receive deliveries including mail from various carriers and forward to appropriate departments as needed Notify appropriate contact of any malfunctioning equipment or maintenance needs Attend staff meetings or other company sponsored or mandated meetings as required Assist medical staff as needed Perform additional duties as assigned Basic Qualifications High School Diploma or GED, required 2 years of patient registration and insurance verification experience in a health care setting, preferred Emergency Department registration experience, strongly preferred Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required. Basic understanding of medical terminology Excellent customer service Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred. Position requires fluency in English; written and oral communication Fluency in both English & Spanish is a requirement in the El Paso Market Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date. We can recommend jobs specifically for you! Click here to get started.

About Us HIGHLIGHTS: Patient Access Specialist/Front Office SHIFT: Night Shift (7P-7A) JOB TYPE: Full-Time FACILITY TYPE: 18 bed Small-Format Hospital (8 ER, 10 Inpatient) JOB PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day one of eligibility!), Paid Employee Referrals! FREE Parking! LOCATION: Brentwood AHN Neighborhood Hospital: 3290 Saw Mill Run Blvd., Pittsburgh, PA 15227 We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement. Essential Job Functions Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff Provide and obtain signatures on required forms and consents Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system Obtain insurance authorizations as required by individual insurance plans where applicable Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion Scan all registration and clinical documentation into the system and maintain all medical records Assist with coordinating the transfer of patients to other hospitals when necessary Respond to medical record requests from patients, physicians and hospitals Maintain cash drawer according to policies Maintain log of all patients, payments received, transfers and hospital admissions Maintain visitor/vendor log Other Job Functions Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff Receive deliveries including mail from various carriers and forward to appropriate departments as needed Notify appropriate contact of any malfunctioning equipment or maintenance needs Attend staff meetings or other company sponsored or mandated meetings as required Assist medical staff as needed Perform additional duties as assigned Basic Qualifications High School Diploma or GED, required 2 years of patient registration and insurance verification experience in a health care setting, preferred Emergency Department registration experience, strongly preferred Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required. Basic understanding of medical terminology Excellent customer service Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred. Position requires fluency in English; written and oral communication Fluency in both English & Spanish is a requirement in the El Paso Market Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date. We can recommend jobs specifically for you! Click here to get started.