Exchange teller skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical exchange teller skills. We ranked the top skills for exchange tellers based on the percentage of resumes they appeared on. For example, 27.3% of exchange teller resumes contained customer service as a skill. Continue reading to find out what skills an exchange teller needs to be successful in the workplace.

9 exchange teller skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how exchange tellers use customer service:

Deliver exceptional customer service by completing foreign currency & financial transactions in accordance with bank policies and procedures.
Resolve escalated customer service issues and inquiries promptly and efficiently.

2. Foreign Currency Transactions

Here's how exchange tellers use foreign currency transactions:

Specialized in Foreign currency transactions.

3. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how exchange tellers use bank products:

Educated and engaged Customers in conversations regarding their current and future financial needs and educated Customers about Bank products and services.
Persuaded prospective clients to open accounts according to their financial necessities and identified additional bank products that can benefit current customers.

4. Cash Handling

Here's how exchange tellers use cash handling:

Demonstrated exceptional cash handling/balancing ability.
Conducted teller transactions including cash handling, verifying accuracy of deposits, balanced daily work and meeting security guidelines.

5. Wire Transfers

A wire transfer is an electronic bank transaction where funds are transferred from one person to another. The transfer can be within the same bank or from one bank to another. Wire transfer makes it possible to transfer money to anyone anywhere in the world and to also transfer money to multiple accounts seamlessly regardless of location.

Here's how exchange tellers use wire transfers:

Investigated wire transfers that were never received from the branches on time.
Processed international and domestic wire transfers, completed telephone account transfers, and managed state public assistance transactions.

6. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how exchange tellers use customer transactions:

Process customer transactions/customer support/knowledge of regulatory requirements.
Managed customer transactions; provided outstanding customer service by developing relations with customers and educating them about new and existing products.

7. Cross-Sell

Cross-selling is the activity of selling various products or services to a consumer to add the sale value.

Here's how exchange tellers use cross-sell:

Provided guidance to customer's and non-customers using a consultative sales approach in uncovering additional needs for cross-sell opportunities.
Develop new business opportunities and cross-sell additional products and services with an emphasis on establishing profitable client relationships.

8. Cash Drawers

Here's how exchange tellers use cash drawers:

Balanced currency, coin, and checks in cash drawers as well as in QuickBooks.
Audit cash drawers and debit cards weekly.

9. Bank Services

Here's how exchange tellers use bank services:

Job responsibilities included, but not limited to processing transactions for personal and business customers and provide information regarding bank services.
Maintained professional interactions with customers by: answering questions appropriately and in timely manner and referred other bank services offered.

What skills help Exchange Tellers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of exchange teller skills to add to your resume

The most important skills for an exchange teller resume and required skills for an exchange teller to have include:

Customer Service
Foreign Currency Transactions
Bank Products

Cash Handling
Wire Transfers
Customer Transactions

Cross-Sell
Cash Drawers
Bank Services

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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