Service Desk Escalation Engineer
Executech job in Spokane Valley, WA
Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving!
Your Mission (should you choose to accept it):
* Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance.
* Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
* Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
* Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
* Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
* Collaborate: Partner with team members and other IT teams to crush complex challenges.
* Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL.
* Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.
Your Superpowers (a.k.a. Qualifications):
* Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).
* Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns).
* Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter.
* Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
* Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.
* Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.
Why You'll Love It Here:
* Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back.
* Grow Fast: Level up your skills with real-world challenges that keep you sharp.
* Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).
* Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.
The Nitty-Gritty:
* Location: Primarily office-based, with occasional travel to client sites (adventure included).
* Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee).
* Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet).
Ready to Join the Crew?
If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit "Apply" now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.
Let's build a smoother digital future-one ticket at a time.
Site Risk & Due Diligence Manager, Risk and Resiliency
Seattle, WA job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Play a leading role in datacenter site selection and technical due diligence at Amazon. You will lead technical site due diligence projects, partnering with stakeholders across the AWS infrastructure organization, to shape the future of AWS' infrastructure growth and investments.
You will play a key role in site selection and site due diligence for new and existing AWS regions. You will scope the technical studies and analysis required to appropriately evaluate prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with internal stakeholders, and interpret the results of this analysis to make site acquisition, design, engineering, and technology recommendations. You will evaluate the impact of identified site risks and constraints on development costs and schedules.
The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the ability to drive alignment across teams with competing priorities, and be a strong advocate for technical risk management.
Key job responsibilities
- Guiding the expansion of AWS infrastructure in new and existing regions by delivering technical site risk analysis and due diligence assessments.
- Owning infrastructure site selection and due diligence projects, applying standard approaches, templates, designs, and processes.
- Scoping, contracting, supervising, coordinating, and interpreting the results of engineering, environmental, and technical studies
- Managing budgets, establishing schedules, escalating technical and project risks, and making trade-offs based on business priorities.
- Owning the multidisciplinary preliminary design for our sites consistent with AWS design standards and technical specifications. Assessing and drawing conclusions from a wide range of real estate, engineering, construction, policy, environmental, planning, and business development considerations and making associated technical and business recommendations.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
#DCPD_Delivery
BASIC QUALIFICATIONS- 5+ years of technical program or project management experience
- Bachelor's degree in an engineering or scientific discipline, or equivalent experience
- Multidisciplinary concept/preliminary design experience
- Background in civil engineering, architecture, environmental sciences, or similar technical disciplines
PREFERRED QUALIFICATIONS- Experience leading technical workstreams for infrastructure projects
- Licensed professional engineer/Architect with accredited institute, or equivalent technical certification
- Master's degree in an engineering or scientific discipline, or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
AWS Marketplace FinOps Lead, Controllership, Fin Ops - AR AWS
Seattle, WA job
Are you passionate about financial governance and operational excellence? Do you thrive in fast-growing, high-impact environments where you can shape processes, strengthen controls, and ensure compliance across billions in transactions? If so, Amazon Web Services (AWS) Marketplace Finance Operations (FinOps) is the place for you.
AWS Marketplace is a digital catalog connecting millions of AWS customers with thousands of independent software vendors and consulting partners, offering software, data, and services across critical categories such as security, networking, storage, machine learning, business intelligence, and DevOps. As a rapidly growing platform, it processes millions of transactions and thousands of seller accounts worldwide, making robust financial governance and compliance critical.
As AWS Marketplace FinOps Lead, Controllership, you will own the monitoring, reconciliation, and oversight of seller payables and receivables. You will serve as the single-threaded owner for Marketplace financial operations, ensuring robust controls, accurate reconciliations, and compliance with SOX requirements. This is a high-impact, operationally focused role where you will identify, investigate, and resolve defects, exceptions, and transaction issues, while coordinating cross-functionally across Finance, Accounting, Payments, and Engineering.
Key job responsibilities
- Monitor and resolve negative or aged seller payable balances and disbursement issues
- Perform detailed reconciliation reporting for invoices and transactions
- Lead month-end close activities and resolve stuck transactions or billing errors
- Maintain operational controls, alarm thresholds, and documentation
- Coordinate AP write-offs, clawbacks, and exception resolution across multiple teams
- Support marketplace projects working with technical teams to conduct root cause analysis and drive process improvements to enhance compliance and operational efficiency.
- Develop and implement automated solutions using Amazon QuickSight and similar tools to streamline marketplace operations and reporting capabilities.
BASIC QUALIFICATIONS- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience
- 6+ years of Accounts Receivable or Account Payable experience
- 6+ years of building financial and operational reports/data sets that inform business decision-making experience
- 6+ years of creating process improvements with automation and analysis experience
- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 5+ years of SOX and/or Audit engagements experience
- 5+ years of multiple finance and accounting roles experience
PREFERRED QUALIFICATIONS- CPA
- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience prioritizing and managing multiple responsibilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Sr. Material Compliance Engineer, Environmental and Product Compliance, Prime Air
Seattle, WA job
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what's to come. Check out more information about Prime Air on the About Amazon blog (***********************************************************************************************
If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
Prime Air is seeking an experienced Sr. Material Compliance Engineer, Environmental and Product Compliance, who will develop design-for-compliance specification and plan, troubleshoot and resolve compliance issues that arise in the course of Prime Air's NPI and other business processes. This leader will have a strong background in Environmental and Product Compliance with a demonstrated ability to lead and get the right things done quickly and effectively. We're looking for people who innovate and love solving hard problems. The right candidate will also be a strong integrator who prioritizes well and communicates effectively. You will work hard, have fun, and of course, make history!
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
1) Implement Prime Air's material and product compliance strategy, roadmap, and specification in the area of hazardous substances, and material safety to meet business objectives such as new product launch, new site launch, new technology development, onboarding new ODMs, etc.
2) Create procedures and guidelines to mitigate compliance issues early in the design phase, and ensure that hardware meets governmental and industry regulations in international markets.
3) Deliver compliance risk assessment, design-for-compliance specification, design review, and certifications/declarations during product development to ensure new hardware design meeting technical compliance requirement in the global market.
4) Influence internal and external partners and stakeholders to align on a compliance solution or mitigation path that favors our business objectives during product development and operation.
5) Engage closely with hardware and supplier teams on product development to determine the impact of the proposed regulatory changes on HW design, performance, reliability, and compliance.
6) Develop key metrics to evaluate material and product compliance engineering program's performance, and build implementation plans to confirm our performance and compliance, against program metrics, internal company requirements, and regulations
7) Participate in design reviews to ensure EMC/EMI and RF (Ka/Wi-Fi/BT) mitigations are properly implemented in the designs.
BASIC QUALIFICATIONS- Experience in developing functional specifications, design verification plans and functional test procedures
- Experience working with interdisciplinary teams to execute product design from concept to production
- Experience with the project management of technical projects
- Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent
- 5+ years of product compliance experience in the area of restricted substance compliance including REACH/RoHS/POPs, TSCA, etc.
- 5+ years of experience in product development in electronic, consumer, or aerospace industry.
- 5+ years of experience leading regulatory compliance certification campaigns for electronics and battery assemblies.
PREFERRED QUALIFICATIONS- Master's degree in electrical engineering, computer engineering, or equivalent
- 10+ years of product compliance experience in the area of restricted substance compliance including REACH/RoHS/POPs, TSCA, etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Demand Planning Manager, Blink + Ring Global Demand
Hawthorne, CA job
Ring is seeking an innovative Demand Planning Manager to help lead our AI transformation journey within our device portfolio planning. We're looking for a forward-thinking leader who can help us revolutionize our demand planning processes by implementing AI solutions. This is an opportunity to shape the future of how Ring leverages artificial intelligence while advancing our mission to help make neighborhoods safer.
Key job responsibilities
-Spearhead the evaluation, design and implementation of AI-powered demand planning solutions
-Drive innovation in our forecasting processes through the exploration and adoption of machine learning and predictive analytics
-Pioneer the development of AI-enhanced tools and methodologies to transform traditional demand planning approaches
-Build and implement AI-based analytics dashboards and reporting systems
-Manage end-to-end demand planning processes for our core devices
-Drive the forecasting of new product launches and maintain phase-in/phase-out processes
-Serve as a subject matter expert for overall demand planning, pricing, promotional planning, and in-stock/retailer demand
-Own and communicate the global demand plan to stakeholders
-Lead continuous improvement initiatives for key demand planning performance indicators
-Support S&OP process implementation through reporting, analytics and monthly meeting facilitation
A day in the life
You will serve as the demand planning POC for your assigned device programs. Further, you will own, shape and refine your demand plans based on insights from key product, category, sales and retail teams. Along with day-to-day operations, you will be heavily involved in long-range planning objectives, the drafting of documentation needed to substantiate monthly purchasing decisions to leadership, the management of new product introductions and a critical liaison in the S&OP process.
About the team
The mission of our planning organization is to deliver quality forecasts, supply plans and allocation plans to ensure customers are able to purchase the product they want, when and where they want it. You will own and manage the worldwide planning for specific programs of Ring devices. This position requires the ability to think critically, manage without authority and leverage a broad cross-functional organization of business teams. This role is highly visible throughout the organization and will lead the management/generation of large-scale demand plans that are presented to senior leaders and C-level executives.
BASIC QUALIFICATIONS- Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc.
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in complex problem solving, and working in a tight schedule environment
- Experience implementing repeatable processes and driving automation or standardization
- Experience with AI/ML technologies
- 2+ years of experience in an operations-based, Demand Planning role (note: retail planning experience is not the same as demand planning experience).
PREFERRED QUALIFICATIONS- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience supporting accounting/finance customers to set and effectively manage expectations, project deliverables, and drive resolution when conflicts or issues arise
- Proficient in AI prompting/AI-leveraged analytics.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Technical Business Development , AWS End User Messaging
Seattle, WA job
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
The End User Messaging service powers the communication infrastructure for both AWS customers and Amazon digital properties, enabling SMS, MMS, WhatsApp, push notifications, and text-to-voice message delivery to end users.
Key job responsibilities
You will lead our messaging and communications partnership initiatives, building relationships with key telecommunications technology partners. This role combines strategic business development with technical expertise to drive revenue growth through innovative partner solutions.
You'll manage the full partnership lifecycle - from identification through implementation and ongoing relationship management. Your telecommunications expertise will guide partnership evaluation from both technical and commercial perspectives, ensuring alignment with our strategic objectives and customer needs.
As the primary technical liaison, you'll connect partners with internal teams, translating complex telecommunications capabilities into clear business value. Success requires staying ahead of industry developments, including RCS Business Messaging, VoIP technologies, and regulatory compliance standards. You'll also leverage AI technologies to optimize partnership processes and enhance our communications platform.
The ideal candidate brings proven experience in telecommunications technology, partnership management, and complex technical integrations. Your expertise will directly influence our product strategy and drive innovation in our communications solutions.
A day in the life
• Review overnight communications from APAC partners regarding a new carrier integration project. Prepare notes for the upcoming technical review meeting with solution architects.
• Lead a video call with a partner's VP of Strategic Partnerships and their technical team to discuss API integration timelines and review performance metrics for existing messaging services. Present our roadmap for expanding voice capabilities and discuss potential customer opportunities.
• Meet with our product team to share updates about new compliance requirements. Collaborate on prioritizing feature requests and discuss technical feasibility of new integration points requested by key partners.
• Prepare materials for next week's executive business review. Analyze performance metrics, compile ROI data, and create presentations highlighting successful joint implementations.
• Lead the monthly partnership status review with internal stakeholders. Update teams on partner pipeline, ongoing integrations, and emerging market opportunities.
• Draft a proposal for a new strategic partnership opportunity, incorporating AI-powered features for enhanced message routing and delivery optimization.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS• Minimum of 5+ years experience in the telecommunications sector, with demonstrated expertise in carrier contract negotiations and vendor management
* 2+ years experience in the A2P messaging space (carrier relations or business development)
• Comprehensive knowledge of global messaging infrastructure including carrier technology (e.g., SMS, MMS, RCS) and OTT platforms such as WhatsApp, Apple Messages for Business, Line, Kakao Business, Viber.
• Experience negotiating commercial terms and pricing within the telecommunications industry.
• Proven international experience in at least one telecom market outside of the US/Canada, with understanding of regional market dynamics and regulatory frameworks
* Strong understanding of software, APIs, cloud platforms, and emerging technologies with the ability to converse at a deep technical level
PREFERRED QUALIFICATIONS• Experience as a leader of cross-discipline teams for major feature and service launches
• Experience influencing at all levels of an organization
• Excellent communication and negotiation skills to prioritize projects and get commitments from internal stakeholders, including TPMs, SDEs, SDMs, program managers, and leaders at multiple levels across operations, legal, and business areas.
• Excellent writing and communication skills.
• Exceptional analytical and project reporting skills.
• Strong bias for action with an ability to operate in a fast-paced environment both for the short-term answer, and long-term/scalable solution.
From a business and technical perspective, this leader will:
• Have experience shaping business strategy for technical products or services.
• Possess deep industry expertise in enterprise software and services
Masters of Business Administration degree preferred.
Professional traits of Amazon leaders:
• Relentless focus on the customer
• Exhibit excellent judgment
• Have high standards
• Dive deep into the details of the business
• Deliver results
• Think big
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,100/year in our lowest geographic market up to $220,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Business Development Representative
Remote or Chicago, IL job
Compensation: Base salary of $55,000 annually + Commission
Location: Onsite Tuesday, Wednesday, and Thursday at 120 N Racine Ave #100, Chicago, IL 60607. Ability to graduate to fully remote after 12-months if in good standing.
Role Description:
Our Business Development Representatives (BDRs) develop logistical solutions for small to medium-sized businesses using the full suite of ShipBob's services. A BDR's primary responsibility is to evaluate each merchant's unique business needs and set qualified meetings that convert to closed deals for our Account Executives. They achieve their monthly quota by meeting or exceeding expected metrics for outbound touches and demos set and converted.
The BDR role is a great fit for candidates looking to develop their skills and grow within their sales career. You'll start your first month at ShipBob with a comprehensive onboarding program designed to set you up for success. You'll learn the ins and outs of the role through industry, product, and sales training, practice your skills, and shadow experienced BDRs. Not only will this role give you a hands-on learning experience in ShipBob's product offering, but it will also provide the opportunity to master advanced CRM platforms like Salesforce, Outreach, Gong, and 6Sense. In addition to CRM expertise, you'll develop valuable hard skills such as data analysis for sales insights, prospecting strategies, negotiation techniques, and consultative selling methods-building a strong foundation for long-term success in a sales career. This role will report into the Business Development Manager.
What you'll do:
Guide new business by identifying, researching, and qualifying new opportunities weekly, resulting in 10+ prospects added to your book of business per day.
Prospect a prospect pipeline via high volume of outbound cold calls, emails and social selling (e.g. >50 dials, 5 connected calls, and 20+ minutes of talk time daily).
Identify client needs through assessing their current fulfillment methods and use discretionary judgment to determine if they are a fit for our business model.
Make recommendations to management from merchants who do not "fit the box".
Schedule demos with potential merchants and Account Executives.
Achieving daily activity requirements through outbound merchant contact and accurately tracking merchant interactions and information in the designated tracking system.
Report to designated manager/team lead to strategize more effective prospecting methods.
Consistently exceed monthly and annual quota.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
No prior experience required; however, internships or coursework in sales or business development is a plus.
Experience selling over the phone and smart calling various types of businesses or merchants is a plus.
Demonstrate a high degree of diligence and accountability.
Comfortable in a competitive environment, with evidence of personal ambition.
Relentless persistence in the face of daily rejection and delays from potential merchants.
An aptitude for research and understanding data.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of $55,000 for this role. In addition to base salary, the role includes the opportunity to receive and/or earn sales incentives based on Company's plans and in accordance with Company's policies. The full base pay range for this position in our architecture is $37,437 - $62,395.
#LI-JN1
Network Install Technician, Infrastructure Delivery
Avondale, AZ job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon is looking for an Infrastructure Delivery Installation Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.
Additionally, all candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
Physical Requirements:
All physical requirements are expected with reasonable accommodations:
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
Key job responsibilities
• Moving and implementing large enterprise equipment
• Installing Fiber and Copper cabling and patching cabling between equipment
• Ensuring proper safety and security standards are maintained during cabling and rack installation,
• Following well established hardware installation procedures and break-fix activities
• Safely using material handling tools and equipment
Traveling within and outside of regional work area is required.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS- High school or equivalent diploma
- 2+ year of experience in any of the following or similar technical or vocational roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management
PREFERRED QUALIFICATIONS- Industry standard certifications (CompTIA, CCENT, Network+)
- Knowledge of network cabling, optic types, and test equipment
- Experience with cabling infrastructure best practices and methodologies
- Experience with medium to large, complex project scopes and ambiguous details within work environment
- Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,900/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Store Designer, Worldwide Retail Growth & Development
Seattle, WA job
We are looking for an innovative Store Designer to join the Store Development Team for Amazon and Whole Foods Market retail stores. This position will be responsible for the implementation and customization of brand design standards. We are an exciting, fast-moving business unit, where everyone on the team needs to be entrepreneurial, wear many hats and work effectively in a highly collaborative environment. You are the right person for this job if you are a creative problem solver with an strong curiosity and drive for learning and a passion for customers. You must demonstrate the ability to efficiently drive multiple projects throughout all phases of design, permitting and construction administration. We are looking for people who want to join an ambitious, innovative and customer obsessed program. In this position you will collaborate with internal and external cross-functional teams at many levels. The ideal candidate is a self-starter who thrives in a fast-paced, ambiguous environment and has a deep passion for innovative retail design. We are looking for someone who is obsessed with creating world-class shopping experiences for our customers. Excellent project management and communication skills, both written and verbal are required.
Key job responsibilities
• Translating brand design standards and concepts in an innovative yet fiscally responsible way
• Completing test fits and feasibility studies for your designs
• Working with key internal and external stakeholders in the production of comprehensive design development package and documents as needed to communicate design
• Coordinating with construction team on budget considerations and value engineering efforts
• Communicating with cross-functional teams and senior leadership
• Driving and creating Schematic Design Packages
• Reviewing construction documents, shop drawings and landlord documentation
• Providing Construction Administrative support as needed
A day in the life
If you thrive in an ever-changing progressive environment, then we want to talk to you. This position will work closely with cross-functional teams, external consultants and vendors throughout the store development process. Oversight of consultant performance is critical. This candidate must have a professional and positive demeanor and possess the ability to communicate effectively with business partners at every level, including leadership. In this role you must be able to act as the primary source of contact but still have the confidence to ask for help.
About the team
The Worldwide Retail Growth & Development Design team approaches every site with customer obsession from the ground up to offer seamless grocery shopping experiences, whether customers are shopping in-store or online. We are at the forefront of revolutionizing a diverse grocery store network transforming the shopping experience through innovative store design. Our thoughtful designs work backwards form the customer to create experiences that transform everyday grocery shopping into an effortless journey. We optimize store layouts to create intuitive and efficient shopping environments while ensuring our designs are customer obsessed and prioritize workflow efficiency.
BASIC QUALIFICATIONS- • Bachelor's degree (BA/BS) in architecture or interior design
- • 5+ years of commercial retail design or architecture experience
- • Intermediate Revit skills required
PREFERRED QUALIFICATIONS- • Grocery experience strongly preferred
- • Architectural or Interior Design FF&E background preferred
- • Adobe Suite, Bluebeam, Enscape, SketchUp, SmartSheet
- • Knowledge of current sustainability trends and practices preferred
- • Proven track record of owning projects from start to finish
- • Ability to manage change though multiple projects in various phases of design
- • Experience with design development, construction documents, permitting and construction administration
- • Demonstrated ability to work effectively in an extremely fast paced, ambiguous environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $58,200/year in our lowest geographic market up to $124,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Activity Security Representative
Los Angeles, CA job
MANTECH seeks a motivated, career and customer-oriented Activity Security Representative I to join our team in the El Segundo, CA area. The Activity Security Representative's primary function is to provide multi-disciplined security support to a customer's facility and organization. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but not limited to:
Classification reviews of inbound and outbound correspondence
Assist in the maintenance of a document accountability database and associated correspondence.
Perform destruction of classified materials and process magnetic media for accountability
Reproduction support for classified materials
Maintain various daily logs for a variety of administrative functions associated with document control and the processing of inbound data and outbound data transfer files.
Assist with researching, processing, filing, and maintaining inbound and outbound visit notices.
Assist in the preparation of facility access control badges. Escort facility visitors and maintains associated logs. Conduct entry and exit inspections.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of experience will be considered in lieu of degree.
2+ years of related experience.
1+ years of experience with SCI programs.
Familiarity with the SIMS database
Must Complete JPAS training within six months of starting on contract if performing SCI personnel security functions.
Must be familiar with security policy/manuals and the appropriate and other guiding policy documents.
Preferred Qualifications:
1+ years of experience with SAP programs.
Must complete the DoD SAPCO approved SAPNP training.
Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)
Joint Access Database Environment (JADE) training.
Clearance Requirements:
Current Top-Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
Sr. Devices Business Manager , Devices Business Management (DBM)
Sunnyvale, CA job
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced amazing devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?
The Business Manager is the relationship owner for the Amazon Electronics Manufacturing Services (EMS) Device Manufacturing Services suppliers that provide co-development resources, procure components, design, manufacture and test digital devices in the Emerging Products space. In this capacity the Business Manager has the responsibility to:
- Lead the sourcing, selection, contract negotiation and management of one or more EMS suppliers in alignment with the overarching EMS strategy and within the Integrated Management System. Ensure a competitive sourcing environment leading to continuous improvement in Engr. Services, Line Readiness, Quality, Business Management, Contract management and adherence, delivery, cost and social responsibility.
- Actively engage the Device Operations and Engineering organizations with the EMS suppliers on one or more products/product lines to achieve the programmatic objectives.
- Lead the commercial and contractual aspects of the relationship and drive multifunctional teams relative to EMS Suppliers involvement.
- Leading the EMS supplier Performance Management and leading cross-functional business reviews.
This requires that the Business Manager be both an advocate for the supplier within Lab126 and be their harshest critic to ensure the best possible performance. Upon success, the Business Manager will instill a forward-thinking collaborative and mutually-beneficial long-term relationship with a holistic point of view, not just a product or single supplier perspective - a business owner. These high profile responsibilities require significant breadth and business acumen as the responsibilities are very diverse and impactful:
Technical - Solid understanding of the EMS supplier landscape and capabilities in addition to Digital Device technologies and manufacturing / testing methodologies. Drive EMS Supplier relationships to ensure Amazon content is integrated in a way that supports our brand.
Negotiation Skills - Lead all commercial discussions related to EMS relationships. Able to negotiate best in class contract pricing, terms and conditions on large contracts with suppliers who are exceptionally skilled at protecting thin margins. Exercise good judgement in knowing when and how best to address issues or drive change.
Contract Management - Ensure that the suppliers execute and adhere to the contracts and renegotiate whenever possible to realize benefits from bundling work with Strategic Suppliers. This is not limited to dollars but being able to protect Amazon's bottom line in all aspects - IP, indemnity, confidentiality, etc. as these are all crucial to how Amazon is able to have successful launches (products that “wow” the customer). In the case of an EMS relationship ensure that the contracts protect Amazon's brand and meet customer requirements.
Financial - Responsible for managing the business relationship including contracts, pricing, terms and conditions and claims. Must be an effective negotiator. The value of these supplier engagements can reach the billion-dollar level.
Relationship Builder - Have the ability to engage, influence and arbitrate both the supplier and the Lab126 stakeholder organizations at the operational and Sr. Executive levels. Build excellent business cases and have executive presence.
About the team
Devices Business Management (DBM) is responsible for the business relationship with the EMS Suppliers. The DBM team is structured by Business Managers, CapEx Business Managers, Advanced Sourcing, Strategy leads and Implementation lead based in in different geographies. The team collaborates cross functionally with Product Operations, Engineering, Quality, legal and Finance throughout product life cycle to innovate, design for cost and quality ensuring timely delivery
BASIC QUALIFICATIONS- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- Bachelor's degree
- Knowledge of publisher ad tech stacks and/or advertising technology
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience selling enterprise software or cloud-based applications
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences
PREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Sr. HW Reliability Engineer, Kuiper, Product Integrity, Hardware Reliability, Product Integrity
Bellevue, WA job
Amazon is a leader in developing first of its kind hardware, such as Kindle, Echo and FireTV. Amazon reliability team aims to develop reliable and robust products that delight our customers. In this role, as a Sr. Hardware Reliability Engineer, you will be responsible for the reliability engineering of our new and emerging category of devices - Kuiper Customer Terminal. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to un-served and under-served communities around the world. As a reliability engineer on the Kuiper Customer Terminal products, you will be developing and building inventive technology and mechanism to resolve complex reliability challenges. You should have a good understanding of Design for Reliability, Reliability statistics, Reliability tests and/or solid understanding of indoor and outdoor consumer electronics to influence design for reliability to:
· Define new test specifications, methodology and test coverage to assure semiconductor components can meet Amazon product reliability requirement.
· Identify and validate product risks via Design for Reliability mechanisms and work with design teams to mitigate them during development.
· Identify and validate semiconductor component risks and work with cross functional teams to mitigate these risks.
· Perform reliability prediction of semiconductor failure mechanisms and scale it to cover the entire product lifetime in field application.
You will possess strong understanding of semiconductor reliability requirements and reliability failure analysis techniques. You will engage with an experienced cross-disciplinary staff and outside partners to drive key aspects of product definition, execution and test. You must be responsive, flexible and able to succeed within an open collaborative peer environment.
BASIC QUALIFICATIONS- Experience in developing functional specifications, design verification plans and functional test procedures
- Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
PREFERRED QUALIFICATIONS- Master's degree in electrical engineering, computer engineering, or equivalent
- Experience working with interdisciplinary teams to execute product design from concept to production
- Experience with the project management of technical projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Sr. Field Support Engineer, eero
San Francisco, CA job
At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Sr. Field Support Engineer to join our team of existing Network Support Engineers (NSE) across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe.
Key job responsibilities
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues.
As an Field Support Engineer, you will:
- Serve as an expert on networking, fleet monitoring, and customer support practices.
- Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, MSPs, and residential installations.
- Visit customer and partner locations - mapping new installations, troubleshooting, repairing, and installing complex network solutions. (50-75% travel)
- Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations
- Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.
- Be part of the on-call roster and handle incidents.
- Ability to travel both domestically and internationally (
About the team
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Sr. Field Support Engineer to join our team of existing Network Support Engineers (NSE) across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe.
BASIC QUALIFICATIONS- 3+ years of engineering experience
- Experience in the application of network design, including knowledge of major routing protocols, topology design, network hardware, device configuration, and traffic engineering
PREFERRED QUALIFICATIONS- Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience communicating technical details verbally and in writing
- Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
- Experience working with data and leveraging analytics to make decisions
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience managing multiple calendars
- Experience in enterprise software
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Excellent business acumen with a track record of success
- Previous experience representing organizations at trade shows, conferences, and industry events.
- Proven track record of taking ownership and delivering results
- Experience with system configuration, patching and upgrades.
- Experience understanding of network topology and its impact on distributed system performance
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Senior Digital Supply Chain Transformation Leader, Capacity Delivery Reliability
Seattle, WA job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Are you ready to architect and deliver the digital backbone of tomorrow? We're seeking a visionary Senior Digital Supply Chain Transformation Leader for end-to-end manufacturing, supply chain, transportation, and logistics, to deliver the most compelling and differentiated supply chain cloud capabilities possible. This leader will design and deliver world class process & systems across the end-to-end supply chain for our global cloud infrastructure organization. This is your chance to directly shape how AWS plans, scales, and delivers the infrastructure powering the digital world.
The ideal candidate will have experience leading large-scale digital Supply Chain and Manufacturing transformations, defining “Art of the Possible” scalable processes, understanding internal and external customers' needs, conducting readiness and capability assessments, defining business rules, standards, and system capabilities. Achieving measurable gains in agility, speed, and cross-functional alignment that impacts operational, financial, and customer aspects while eliminating friction, driving productivity, protecting customer promise, and hyper scaling infrastructure delivery.
Key job responsibilities
• Identify business needs and capabilities to optimize supply chain operations
• Develop thoughtful solutions for complex infrastructure challenges
• Coordinate program execution across multiple teams
• Evaluate and communicate program outcomes and impact
• Build consensus and share insights with stakeholders
• End-to-end ownership on supply chain transformation, process re-engineering and roadmap development
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS- Bachelor's degree in Engineering, Mathematics, Computer Science, Supply-Chain, or related quantitative field.
- 6+ years of technical infrastructure management experience.
- Experience in defining business requirements, opportunities, and key capabilities within supply chain operations while implementing comprehensive end-to-end solutions that enhance visibility, control, collaboration, and orchestration across processes and digital analytics platforms.
- 6+ years of core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
PREFERRED QUALIFICATIONS- Experience building and scaling high-performing teams that drive measurable business impact.
- Strong business acumen and stakeholder influence, with the ability to operate effectively from executive boardrooms to operational teams.
- Proven success leading large-scale business transformations, process improvement and digital initiatives in complex organizations.
- Background in cloud infrastructure, hyperscale tech environments, or complex global supply chains.
- MBA or advanced degree in Supply Chain, Operations, Engineering, or related fields.
- Strong track record of process improvements delivering sustainable results; Six Sigma Black Belt preferred.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
System Architect
Santa Clara, CA job
The product development team is seeking an experienced Systems Architect to drive and support our engineering efforts. Our team takes pride in building a wide range of products - GPU PCIe cards, SHIELD consumer devices, Jetson embedded platforms, DRIVE autonomous vehicle technologies, modular data center architectures, and more. In this role, you will have the opportunity to help bring ground-breaking technologies to life.
What you will be doing:
Interact with NVIDIA customers to ensure that all product features and optionality are clearly understood and implemented as intended
Intercept potential escalations and work with engineering team to prioritize and ensure customer satisfaction
Work with sales, customer management, applications engineering, and other customer facing teams to ensure alignment and prioritization to meet critical milestones for customer success
Foster a mutually beneficial partnership with key customers
System architecture
Ability to communicate with and direct all team members building any NVIDIA product, including but not limited to, members contributing to PCB design, PCB architecture, system architecture, PCB Layout, Mechanical, Thermal, Chip Arch, product management, product marketing and executive leadership
Clearly summarize and inform colleagues of the important aspects of products and systems to gather feedback and share ideas
Help teams solve critical design challenges
Make informed decisions and own the results
NVIDIA roadmap
Develop future architectures and provide guidance to software and ASIC teams to influence long term product roadmap
Create new initiatives to explore undeveloped features and present their applicability to future products
Analyze and summarize tradeoffs of future system architectures, product features, and software functions
What we need to see:
BS degree or greater in an engineering field & strong EE fundamentals (or equivalent experience)
10+ years hands-on experience with hardware architecture & product development
Culture of continuous learning, ongoing process improvement, and a first-principles approach to creative problem-solving
Experience in influencing decisions and leading teams in a matrix environment
Excellent communication and presentation abilities, including to executive audiences
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology industry's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working with us and our product lines are growing fast in some of the hottest state of the art fields such as Artificial Intelligence, Deep Learning, Autonomous Vehicles, and Robotics. We have a real passion for perfection and for building products that excite the imagination. If you share these values and have the experience and skills to participate, we would love to have you join our team.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 192,000 USD - 304,750 USD for Level 5, and 232,000 USD - 368,000 USD for Level 6.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until July 29, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Sr. Technical Product Manager, Trust CX Innovations
Seattle, WA job
We're seeking an experienced Product Manager-Technical to drive trust, privacy, accessibility, and responsible AI initiatives across Amazon's Devices & Services portfolio. You'll own the product strategy and execution for privacy-preserving features, accessibility standards, and RAI frameworks while delivering delightful customer experiences. This position combines technical depth with product thinking to shape how millions of customers interact safely and inclusively with our AI-enabled devices and services.
Key job responsibilities
- Own product roadmap and feature priorities for trust, privacy, accessibility, and responsible AI initiatives across Amazon's device ecosystem
- Drive architectural vision for privacy-preserving features, accessibility standards, and RAI frameworks while maintaining engaging customer experiences
- Partner with AI, Product, and Engineering teams to define and implement responsible technology guardrails and accessibility compliance
- Collaborate with legal, policy, and accessibility teams to ensure compliance with evolving technology regulations and standards
- Own key customer experience, trust, accessibility, and RAI metrics, developing strategies to continuously improve them
- Design and implement privacy controls, accessibility features, and AI governance mechanisms across multiple device categories
- Work backwards from customer trust, accessibility, and safety needs to define product requirements and user experiences
A day in the life
You'll prototype breakthrough privacy-preserving AI features, running experiments with federated learning on Alexa devices. Your morning might involve designing novel accessibility interactions using cameras and voice services, followed by launching A/B tests for transparent AI decision-making interfaces. You'll collaborate with scientists to pilot new privacy preserving AI techniques, analyze experimental results to drive product strategy, and present innovative trust solutions to senior leadership for scaling across Amazon's device ecosystem.
About the team
Who We Are:
Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering, and customer-centric design.
Our Mission:
To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.
BASIC QUALIFICATIONS- Bachelor's degree
- 5+ years of end to end product delivery experience
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience owning/driving roadmap strategy and definition
- Experience in regulatory frameworks and policy analysis methodologies
- Experience delivering large, cross-functional, customer facing products
- Experience with explainable machine learning and artificial intelligence methodologies and tools
- Experience analyzing data to make business decisions
PREFERRED QUALIFICATIONS- Master's degree in Computer Science, Computer Engineering, or related fields
- Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation
- Deep understanding of privacy technologies (differential privacy, federated learning, etc.)
- Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance)
- Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements
- Experience with large-scale distributed systems and their privacy/accessibility implications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Sr. HW Regulatory Compliance Engineer, eero
Los Gatos, CA job
At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.
The Sr. HW Regulatory Compliance engineer ensures that our products meet all relevant regulations. This role requires deep technical knowledge of international regulatory standards for RF, EMC, BLE, Zigbee, Antenna Systems, Radar, and other advanced wireless communications technologies to guide design decision, validation testing, and certifications activities.
The right candidate will be an exemplary practitioner, will set the technical bar for the team and will ensure our products conform with North American and worldwide regulatory standards and compliance requirements. Your expertise in wireless radio technology, EMC best practices and global regulatory standards will be critical as you engage with an experienced cross-functional development team to drive design for compliance and conceive innovative wireless products for customers.
You will develop and execute strategies that address evolving global wireless spectrum standards and requirements. Your role will include solving ambitious and complex compliance challenges through research, engagement with regulatory agencies, hands-on testing, debugging, and validation activities. You must be highly analytical, able to work effectively across multiple teams and have a strong ability to navigate the global regulatory compliance schemes to enable market access of consumer electronic products. As a technical lead, you will establish standardized approaches and best practices while mentoring and supporting junior engineers. Additionally you must excel at communicating complex regulatory matters to engineering teams, driving compliant designs from early development phases, and make sound technical decisions that balance innovation with compliance requirements.
Key job responsibilities
- Ensure products to meet all applicable global regulatory standards across wireless, RF, EMC, and related technologies.
- Review product designs for compliance readiness, perform risk assessments, and guide engineering team to integrate requirements early in the product development
- Collaborate with cross-functional teams and with compliance counterparts in other business units to align certification strategies and execution
- Work closely with design teams to integrate compliance requirements into system and hardware architecture
- Coordinate with external laboratories, certification agencies, and regulatory authorities to manage testing, documentation, and product approvals
- Lead debugging, root cause analysis, and corrective action to address compliance risks or test failures
- Develop and maintain testing protocols, pre-certification validation processes, and compliance documentation to support efficient certification cycles
- Stay current with evolving international standards and regulations, providing insights and assessing their impact on product design and certification strategy.
- Contribute to continuous improvement of compliance workflows, tooling, and documentation systems.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
BASIC QUALIFICATIONS- Bachelors or equivalent degree in RF/Microwave Design, EMC Design, Antenna Design, a related field, or equivalent practical experience.
- 7+ years of experience in regulatory compliance around wireless, EMC, testing and certification
- 5+ years of experience in one or more wireless technologies (WLAN/BT/Zigbee/Cellular) with hands on compliance testing, data interpretation and debug experience
- Experience in submissions for official certification through relevant compliance bodies such as FCC, ISED, UK, and CE
- Knowledge of global spectrum regulations, requirements and certification processes
- Experience working with Asia-based manufacturing partners and test labs
- Experience in documenting regulatory requirements extracted from compliance standards
- Hands-on experience in compliance test setup in semi-anechoic chambers and demonstrated experience with test equipments like signal generator, spectrum analyzer, network analyzer, call box.
- Demonstrated ability to debug compliance failures at component or system level
PREFERRED QUALIFICATIONS- Excellent communication and cross-functional collaboration skills
- Excellent organizational skills with experience managing compliance programs, schedules, and cross-functional deliverables.
- Advanced degree (Master or PhD) in RF engineering, EMC Design, Antenna Engineering, or a related field
- Experience in chipset design, RF architectural design
- Experience developing technical implementation strategies for emerging wireless technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Personnel Security Specialist
Los Angeles, CA job
MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist II to join our team in El Segundo, CA.
The Personnel Security Specialist's primary function is to handle personnel security functions in support of the customer's facility and organization. The position will provide “day-today” PERSEC services for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Build and Maintain tracking spreadsheets/databases for customer PERSEC activities.
Provide support for the security awareness and education programs.
Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Government Security Representative.
Review, track, and monitor security clearance processing activities with appropriate government personnel to achieve appropriate clearance actions.
Conduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access.
Perform data entry and record checks in the Joint Access Database (JADE) and maintain all customer sponsored personnel access information.
Receive and/or transmit classified visit requests as necessary to meet customer needs.
Minimum Qualifications:
Bachelor's degree; an additional 4 years of experience may be considered in lieu of degree.
6 + years of related experience.
4 + years of relevant SCI experience.
Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents.
Preferred Qualifications:
2+ years of SAP-related experience.
Clearance Requirements:
Current Top Secret Clearance with SCI Eligibility.
Eligibility for access to Special Access Program Information.
Willingness to submit to a polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
Field Application Engineer
San Jose, CA job
This is a well-established power technology company with a strong presence across the United States and a workforce of more than 1,000 employees nationwide. For decades, the organization has been a leader in developing advanced power solutions that enable innovation in industries such as computing, telecommunications, aerospace, defense, automotive, and industrial systems.
The company is known for its deep technical expertise in high-performance power electronics, delivering products and solutions that address demanding requirements for efficiency, density, and reliability. With a strong commitment to research and engineering excellence, the organization invests heavily in innovation and collaborates closely with customers to solve complex power system challenges.
Job Summary
Senior Field Applications Engineer to support advanced power solutions across a variety of market opportunities. This role involves working closely with business development and customer service teams to provide pre- and post-sales support, including product selection, installation assistance, and system troubleshooting. The ideal candidate will enjoy customer-facing responsibilities and technical problem-solving in a dynamic environment.
Key Responsibilities
Provide technical expertise on power architectures and solutions to both technical and business stakeholders.
Collaborate with business development teams to support both direct and channel sales opportunities.
Capture technical requirements for customer systems and serve as a liaison with internal engineering teams.
Support the sales cycle by establishing and maintaining strong customer relationships.
Conduct schematic reviews, product evaluations, and technical seminars.
Respond to incoming technical inquiries via phone and email.
Deliver product training to sales representatives and partners.
Travel 30-50% to engage with customers and support field activities.
Preferred Qualifications & Skills
Bachelor's degree in electrical engineering or related field.
5-7+ years of experience in power electronics applications engineering, power supply design, or similar roles
Strong background in analog design principles.
Hands-on electronics technician skills.
Excellent verbal and written communication abilities.
Ability to work independently and in cross-functional teams.
Equal Opportunity Employer
This company is committed to fostering an inclusive and diverse workplace, prohibiting discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other legally protected status.
Service Desk Escalation Engineer
Executech job in Spokane, WA
Job DescriptionWho We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving!Your Mission (should you choose to accept it):
Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance.
Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
Collaborate: Partner with team members and other IT teams to crush complex challenges.
Be the On-Site Hero: Provide remote
and
in-person support, sometimes saving the day means showing up IRL.
Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.
Your Superpowers (a.k.a. Qualifications):
Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).
Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns).
Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter.
Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.
Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.
Why You'll Love It Here:
Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back.
Grow Fast: Level up your skills with real-world challenges that keep you sharp.
Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).
Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.
The Nitty-Gritty:
Location: Primarily office-based, with occasional travel to client sites (adventure included).
Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee).
Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced
all
the heavy lifting… yet).
Ready to Join the Crew?
If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.
Let's build a smoother digital future-one ticket at a time.
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